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Excellent Training Seminars and Classes
From Prediction Impact
Online Course: Predictive Analytics Applied Online Edition
 ... **
100% of October's in-person trainees rated the class Excellent or Very Good.
Predictive analytics is business intelligence technology that produces a predictive score for each customer or prospect. Each customer's predictive score informs actions to be taken with that customer business intelligence just doesn't get more actionable than that.
Predictive Analytics Applied - Online more...
From Online Training Directory
Writing Brush-up
   This course will help refresh you in the basic academic writing structures. more...Punctuation Brush-up
This course will refresh your knowledge of the rules and proper use of punctuation. more...Grammar Brush Up Bundle
Polish your writing skills to perfection with this pro megaton of seven complete courses for only the price of one Continuing Education class! Complete your course of study in 90 days or less. more...Efficient Reading Improving Speed and Comprehension
This course encourages the self-development of reading skills for faster, more efficient reading with increased comprehension. more...Excellent English A Writing Review - Part I Sentence Structure
Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. more...Excellent English A Writing Review - Part II Punctuation
Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. more...Excellent English A Writing Review - Part III Achieving Clear Concise Writing
You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. more...Valuing Diversity
...excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse more...Building Strong Customer Relationships
Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using more...Excellent English: A Writing Review - Part I, 2, 3 Bundle
Purchase our top 3 English Writing Courses at a bundled discount price. more...
From Serebra Learning Corporation
Customer Service : Who are your Customers?
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...Customer Service : Preparing for Customer Contact
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...Face to Face Communications : Active Listening
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment, more...Finance for the Non Financial : Preparing a Budget
... can't avoid the need to understand money. Budgets are an excellent management tool: for solving problems, taking smart decisions and improving teamwork and communication. This course examines a 3 step process for preparing budgets and applies this process to a practical case study business. It explores how to evaluate different budgeted options to decide which is best for the business and more...Managing People : Planning a Meeting
...tion, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course looks at how to make the most of every business meeting through planning and preparation. It will help you decide whether it's right to meet at all and shows you more...Managing People : Leading a Meeting
Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course shows you how to make the most of every business meeting. It will help you become a dynamic and effective leader whose more...Managing People : Following up a Meeting
...tion, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course will help you make the most of every business meeting. It will show you how to successfully follow up on your meetings so that decisions made and actions agreed are more...Face to Face Communications : Making a Contribution to a Meeting
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can more...Face to Face Communications : Effective Questioning
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation, more...Face to Face Communications : Non-verbal Communication
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen your communication skills. It will show you how to interpret other people's body language and tone, ensuring that you receive the right message. It will also help you to develop an awareness of the signals more...Face to Face Communications : Making your Point Positively
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on more...Face to Face Communications : Face to Face Role Play
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation Developing excellent communication skills requires investment, but the more...Making Objectives Happen
Excellent objectives and plans, everyone agrees, are the basis for effective results. But setting objectives is just the first step on the road to development, you've got to make them happen! This course presents a four step plan, the 'Make Objectives Happen Loop', that ensures sound objectives are set and followed through so that they actually happen. more...Communicating Effectively Build Customer Rapport 2
This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...ITIL The Service Desk and Incident Management
...ervices to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core more...Excellence in Internal Customer Service
...hanging and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into more...Working With Internal Customers
...Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and more...Overcoming Internal Customer Service Problems
...trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage internal customer relationships, and increase your chances of sustaining customer service excellence. Managers, supervisors, customer service more...Internal Customer Service Conflict and Complaints Simulation
...ndling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's ability to nurture a customer service environment that is open to and accepting of conflict and complaints. The Internal Customer Service: Conflict and Complaints Simulation comprises four scenarios and is based on the SkillSoft series "Internal more...Essentials of External Consulting
...tative of your organization. For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with more...Consulting with the External Client Simulation
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this more...The Support Center Service
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification more...NFPA 1600 Disaster Emergency Management
...ness continuity. NFPA 1600 is considered by many to be an excellent benchmark for continuity and emergency planners in both the public and private sectors. The standard addresses methodologies for defining and identifying risks and vulnerabilities and provides planning guidelines that address stabilizing the restoration of the physical infrastructure, protecting the health and safety of more...Microsoft Word 2002 Training
Word 2002 Training will provide the learner with the core skills necessary to efficiently use Microsoft Word 2002, Microsoft's word processing program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Word 2002. more...Microsoft Excel 2002 Training
Excel 2002 Core Training will provide the learner with the core skills necessary to efficiently use Excel 2002, Microsoft's popular spreadsheet program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Excel 2002 more...Microsoft Outlook 2002 Training
Outlook 2002 Training will provide the learner with the core skills necessary to efficiently use Outlook 2002, Microsoft's personal information management and communication program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Outlook 2002. more...Microsoft PowerPoint 2002 Training
PowerPoint 2002 Training provides the learner with the skills necessary to efficiently use the PowerPoint 2002 application, Microsoft's popular presentation program. It is also provides learners with excellent training for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use, or are beginning to use, Microsoft PowerPoint 2002. more...Business Contact Manager with Outlook 2007
...ps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing campaigns and send them to prospective customers, as well as more...SQL Server 7.0 Introduction
This course presents an overview of the features and benefits of SQL Server 7.0 a major update to Microsoft's SQL Server database product. It describes the major differences between versions 6.5 and 7.0 and examines core components data warehousing application development tools and SQL management tools. This course provides an excellent foundation for advanced courses on upgrade and more...Call Center: Inbound Customer Service
In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. more...Microsoft Access 2000 Training
This course will provide the learner with the skills necessary to efficiently use MS Access 2000. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) exam. more...Microsoft PowerPoint 2000 Training
PowerPoint 2000 Training will provide the learner with the core skills necessary to efficiently use the PowerPoint 2000 application, Microsoft's popular presentation program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. more...Microsoft Excel 97 Training
Excel 97 Training will provide the learner with fundamental skills and advanced techniques needed for Excel 97, Microsoft's premiere spreadsheet program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. more...Microsoft Word 2002 Advanced
Word 2002 Advanced Training provides the learner with the advanced skills necessary to effectively use Word 2002 at an expert level. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. more...Microsoft Excel 2002 Advanced
Excel 2002 Advanced Training provides the learner with the advanced skills necessary to master Excel 2002, Microsoft's powerful spreadsheet program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. more...Microsoft Office XP
This training package is designed to provide end-user training for the Microsoft Office XP, the world's most popular productivity software. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. more...
From The Training Bank
Cantrain Online
This Unique Online System Offers Hundreds Of Exceptional Courses On A Wide Range Of Professional And Personal Development Topics.
Cantrainonline is a state-of-the-art, unique and highly effective web-based learning system. Containing hundreds of essential business skills courses and learning objects, this system is an excellent resource to meet your diverse learning needs.
CantrainOnline more...
From WDSGlobal
Introduction to GSM mobile data
The Introduction to GSM mobile data course is intended for anybody new to the cellular industry who is looking to expand their knowledge beyond the simple voice centric applications.
For individuals who have a greater experience dealing with either sales or support of cellular products many modules contained within this course provide an excellent foundation to more complex cellular bearers such more...
From Bartending Pros
Bartending to the Max Online
...issues.
Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is invaluable knowledge for anyone who more...
From 123-CBT Computer Based Training
Professional Selling Over the Phone Prospecting
 Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. more...Excellence in Service Fundamentals for Employees
...service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total more...Call Center Inbound Customer Service
...arn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. more...Call Center Mgt Measuring Quality Performance
...can be used to manage call volume. Unit 2: Managing for Excellent Call Center Service (0.5 - 1 hour) Calculate a rostered staff factor. Identify the pooling principle. Identify the relationship between occupancy and productivity. Sequence the steps to gain employee approval for a scheduling decision. more...Managing Performance The Performance Appraisal Process
In Managing Performance: The Performance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the more...Operations Management Operations Components
... you, there are three finalists for the position. With an excellent performance today, you will improve your chances of attaining this position. Unit 2: Forecasting, Supply Chain, and Inventory (0.5 - 1 hour) Match the qualitative methods of forecasting with their definitions. Match the quantitative methods of forecasting with their definitions. more...Brand Management Fundamentals of Brand Management
Brand Management: Fundamentals of Brand Management introduces students to essential brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer more...Managerial Leadership Motivating Employees
...urrent member of the Wee PC engineering team. Bruce is an excellent engineer, but other members of his team have called his work on the Wee PC line into question. You need to meet with Bruce to establish what his priorities are and how those priorities affect the Wee PC line's performance. To do this, you need to evaluate his performance, provide him with appropriate feedback, and assist him in more...Motivation Motivating Through Rewards Recognition
...ll be meeting with Bernard Chan, a representative with an excellent performance record. It is your responsibility to reward Bernard in a way that will motivate him to maintain a high level of performance. Unit 2: How Rewards and Recognition Can Work for You (0.5 - 1 hour) Choose examples of how rewards and recognition benefit managers and employees. more...Mentoring Developing Your Mentoring Skills
...d exceeded the expectations of his supervisors. He has an excellent work record and has excelled at a number of different tasks. Due to his exemplary work ethic and performance record, you have chosen Kent to lead a new quality assurance taskforce. As this is a very long-term project, it is important that you begin building a mentoring and trusting relationship with Kent. Unit 3: Mentoring more...
From Training Link Education S.E.A
Certificate in Customer Service Excellence
Aim:
The aim of the course is to provide an understanding of methods which can be used to provide excellent service quality in any service organisation or environment.
Target Audience:
This programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set improve and maintain service more...
From SHEilds Ltd
NEBOSH National General Certificate ...ten examination and practical safety assessment, gives an excellent grounding in the fundamentals of occupational health and safety management. Having completed NEBOSH Certificate eLearning course, you will have the competence and knowledge to recognise hazards and risks, analyse the significance of human factors such as attitudes and perception, and be able to report to senior management more...
From Service Strategies
Support Professional - Online The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge. more...
Support Representative - Online
...to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this more...
From ProTrain Online
HRCI/PHR Certification Program Online
 The Human Resource Certification Institute (HRCI) is the credentialing affiliate of the Society for Human Resource Management (SHRM), the world s largest association devoted to professional human resource management. HRCI works to define and maintain the HR body of knowledge, and offers assessments and certification of this knowledge. Human Resource certification demonstrates mastery of the HR more...
From JED New Media inc.
Communicating Effectively: Hear Ye, Hear Ye
Learn to communicate effectively by honing in your listening skills. First, familiarize yourself with the components of the listening process. Then, explore various techniques and tips that you, as a listener, can use to become an excellent communicator and a more successful businessperson. more...Une communication efficace: Place a l coute
Ce JEDlet commence avec l examen du processus de l coute, ce que tout communicateur accompli doit conna tre. De ce point de d part, il vous am ne a tudier en profondeur les divers trucs et techniques que vous pouvez mettre en pratique lorsque vous tes en position d coute. Ils vous aideront a devenir un excellent communicateur et a conna tre plus de succ s dans vos affaires. more...
From Makau Corporation
GroupWise 7.0
...information management for users, maintaining GroupWise s excellent pedigree as an enterprise-class messaging and collaboration application (Michael Caton, eWeek Nov. 21, 05). Get the most from your collaboration software investment. A clear understanding and proper use of GroupWise functions has clear, measurable results both in productivity and employee satisfaction. Makau s GroupWise 7 more...
From Sessions Online School of Design
intro to multimedia
...ld text and images.
This highly interactive course is an excellent primer. You'll learn where multimedia comes from, where it is now, and where things are headed. Through real-life examples and exercises, you'll explore the many facets and how they can be implemented online or off.
Intro to Multimedia doesn't require any software, just excitement for this constantly-evolving field. Whether more...graphic design I
...excellent basis from which to begin to create your own design work. Students will complete a wide variety of design projects from ideation, sketches to final presentation. Case studies and essays about important cornerstones in graphic design such as proportion, positive and negative space and grids adds logic to the lessons.
Start training in the three major graphic software tools available more...
From The Virtual Training Company
Microsoft Windows XP Administration 70-270
...ining Company's Microsoft Windows XP Admin tutorial is an excellent resource in preparation for the Microsoft Certification Exam #70-270. Certified Instructor Bill Ferguson guides you through installing Windows XP, including automated installation, troubleshooting the boot process, and configuring your hardware. He also helps you with managing the desktop, both for a user and an administrator, more...Microsoft Windows NT 4 Server Admin
...ent to use, it is also a stable operating system. NT 4 is excellent in running applications. It has a graphical user environment, allows desktop configuration, is capable of multitasking, and has a large load capacity. You can set it up not only as your primary domain controller, but also as a back-up domain controller or a member server. Author Louis DiPaola will show you how to do this, as more...Microsoft Windows NT 4 Server Installation
...ent to use, it is also a stable operating system. NT 4 is excellent in running applications. It has a graphical user environment, allows desktop configuration, is capable of multitasking, and has a large load capacity. In Virtual Training Company's NT 4 Server Installation tutorial, author Louis DiPaola makes installation seem amazingly easy. After teaching you how to install, he explains more...Macromedia Dreamweaver Fireworks Flash Integration
...y's Macromedia Dreamweaver/Fireworks/Flash tutorial is an excellent resource for web developers. Together, these three programs offer a complete web development solution. Mark Fletcher is your guide and will demonstrate the power this integration can give you. They allow you to create images, lay out pages, and produce animation. With this tutorial, you will learn how all three of these work more...Microsoft Windows 2000 Server
Microsoft Windows 2000 Server is a wonderful operating system. It has a very secure platform, both locally and on the Internet, a user-friendly interface that is similar to Windows 98, Plug and Play capabilities that can be used without the worry of configuration, and an excellent search function. This Virtual Training Company tutorial is a wonderful resource in preparing for the Microsoft more...Microsoft Windows 2000 Directory Services
...zed network. This Virtual Training Company tutorial is an excellent resource for preparing for the Microsoft Certification Exam #70-217. Professor Louis DiPaola will help you gain the necessary knowledge to configure, work, and understand Active Directory Services. He will teach you about the design and tools, as well as user and group administration, profiles, security templates, integration, more...
From Ukrainian Language Services
Russian lessons via Skype
RUSSIAN VOICE TO VOICE LESSONS USING BRAND NEW INTERNET TECHNOLOGY
An unique opportunity for foreign students learning Russian to keep up on their speaking abilities. Voice-to-voice lessons using brand new internet technologies. We have a live tutor on-line (a native Russian speaker, who corrects the mistakes, answers the questions, etc.)
Voice-to-voice lessons are very helpful for those, who more...
From Education Systems
Travel Sales and Trends
Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the more...
From Technical Presentations
Good Manufacturing Practices: Pharmaceutical: Introduction
Federal law mandates that training in Good Manufacturing Practices (GMPs) must be an ongoing process for pharmaceutical workers. This course provides a consistent introductory program, which can be documented and which assures that all of your trainees have a strong understanding of the basic concepts of GMPs. This course explains the twelve provisions of CFR 210 & 211, "The Good Manufacturing more...
From Sessions Online School of Design
Advertising Design Course
...vertisements, the written word should never be neglected. Excellent graphic design and copy must work together to deliver the message. Lesson Four explores the goals of ad copy, exploring some copywriting techniques useful for freelancer designers who may need to work with copy: active words, alliteration, onomatopoeia, irony, brevity, and Q and A. Agency designers learn some tips on working more...
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