Instructor Led Executive Training in Merseyside, uk
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From Just ONE Recruitment and Training Limited
Managing Conflict Aggression Violence
...ion of workplace violence as given by The Health & Safety Executive.
Glynis M Breakwell's Model of Conflict which allows staff to gain a practical understanding of the various levels of personal arousal which occur during the onset of agitation, aggression and/ or violence.
The teaching & exploration of appropriate response options to each stage of the model. (Includes Welcoming
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