Instructor Led Executive Training in United States
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Executive Seminar Schedule
From Taylor Performance Solutions, Inc.
Presentation Skills for Speaking to Groups
If you or your employees speak in public or give presentations this training is ideal for your business. Our programs can be tailored to your business, your clients and your business needs. Whatever level of experience, the skills in this training are designed to help employees:
Develop tailored materials to meet the audience's needs
Develop a mission statement, theme, and outline
Use
more...
Presentation Skills for Speaking to Groups
Individual Training and Coaching
Boost your career or get ready for a new position through individualized training and coaching in interviewing skills, selling skills, negotiating skills, public speaking and presentations, management techniques, supervisory skills, communications skillsand more.
more...
From The Career Center
Effective Business Writing
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.
more...
Effective Business Writing
From Lorman Education Services
Charitable Nonprofits
Benefits strong Charitable tax-exempt organizations are under increasing scrutiny - are you following the rules? /strong
Attend this enlightening seminar and stay abreast of the issues confronted by charitable tax-exempt organizations. The charitable sector has gotten more complex, and with it the scrutiny and rules affecting it. Our seasoned professionals will provide background and practical
more...
Charitable Nonprofits
Form 990
Benefits strong Navigate IRS Form 990 - hear the critical issues every nonprofit leader needs to know! /strong
Walk through the revised Form 990 and get the expert knowledge you need to file correctly. Exempt organizations' tax forms have become more important as they're scrutinized by the IRS, Congress, the media, competitors, disgruntled employees and others. Attend this seminar and make sure
more...
From Bold New Directions
Powerful Presentations Training Seminar





...entations
- Technical Presentations
- IT Training
- Executive Presentations
- Scientists and Engineers
Presentation Training Seminar & Workshops:
Our presentation skills workshop will improve your presentation skills whether your are persuading, educating, or informing. This highly interactive workshop focuses on professional business communication including preparation,
more...
Powerful Presentations Training Seminar
Executive Presentation Skills



This presentation training seminar is designed for the mid to high level professional who is required to make executive presentations as part of his or her professional life. The program is geared to the range of situations where busy executives find they require:
- Standup Presentation Skills
- Board Room Presentation Skills
- Sitting Presentation Skills
- PowerPoint Presentation Skills
more...
From Lorman Education Services
Not-For-Profit Organizations
End confusion in the not-for-profit maze.
Attend this enlightening seminar and stay abreast of the issues confronted by not-for-profit organizations today. Our seasoned professionals will provide practical answers to your most pressing questions about employment law considerations, nonprofit tax status and corporate governance.
Register today and get an inside look at how to respond to confusing
more...
Not-For-Profit Organizations
From Wintrac Inc.
Attaining Strategic Goals through Projects
...we funding the right projects at the right time? Does the executive team have clear guidance on how much each project will cost and what it will return? Do they know with certainty that every completed project has actually created the Business Value intended? What can an executive do to ensure that every project is worthwhile?
The Solution
Project Portfolio Management (PPM) is the
more...
Project Portfolio Management What Every Executive Must Know
The Challenge
Project Portfolio Management (PPM) is the process behind project selection, funding, oversight and evaluation. It is a business process of some complexity and with many participants. Your organization relies on PPM to select and oversee the projects that execute business strategy. But are you doing this effectively? Are you funding the right projects at the right time? Do your
more...
Web 2.0 Executive Overview Training
Web 2. 0 holds tremendous potential for enterprises of all shapes and sizes. The network has evolved from being a mere conduit for exchanging files, into a full-fledged ecosystem that is capable of facilitating collaboration and innovation.
You can get a complete list of other web 2. 0 classes at http://www.wintrac.com/courses/coursesWeb2.asp
more...
From Learning Technologies, Inc.
Sales Success



Relationship sales targets customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on
more...
Learning Technologies Consulting Services



Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your
more...
Change Management



This highly interactive program focuses on how to increase resiliency, better manage transitions, and deal with imposed change. We frequently use one of several change style assessments to give participants insight into how they can better manage change and more effectively leverage their personal style (See Details Below).
Every LTI classroom program is designed to achieve specific results
more...
Effective Performance and Employee Management



Effective performance management requires an ability to successfully coach others, both in an annual review and on an ongoing basis. We explore how to prepare for and conduct discussions, and what to do to follow-up afterwards and how to help people operate at their maximum capacity (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your
more...
Steps to Effective Delegation



One of the most challenging aspects of leadership is effective delegation, but this is also one of our most powerful tools for managing our time and developing others. We explore how to determine what to delegate and whom to delegate to. We also use a step-by-step delegation model that helps guide the delegation process (See Details Below).
Every LTI classroom program is designed to achieve
more...
Conflict Management



Effective conflict management is critical for both individual and team development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business
more...
Developing a Successful Sales Team



Managing the sales process is one thing, managing sales people is another. Sales management focuses on how to manage sales people who are often remotely located. It also explores how to maximize individual and team potential while keeping communication open (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By
more...
Essential Communication and Listening Skills for an Effective Workplace



Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team
more...
Effective Coaching Skills



Effective coaching is a continuous process, not something you do just once a year. Here we focus on specific skills needed to be an effective manager or coach. We also explore a specific step-by step coaching process to help you maximize your coaching effectiveness (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business
more...
Understanding and Managing Diversity



Taking advantage of the diversity in your team and company is critical to success in today s world. Our diversity programs focus on appreciating differences and better understanding different cultures. We also explore how to benefit from diversity rather than allowing it to build walls (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your
more...
Interviewing Skills



Critical interviewing skills include how to effectively plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating
more...
Giving and Receiving Feedback



Feedback is the cornerstone to almost every communication process. From tracking performance, to managing goals, our ability to give and solicit feedback is critical. We explore how to give feedback in an effective manner and how to receive feedback yourself. We explore a specific feedback process minimizes the fear and emotions often associated with difficult situations (See Details Below).
more...
Essential Listening Skills



Listening is one of the most important communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your
more...
Classroom Sessions, Workshops, and Assessments



Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your
more...
From Management Training Institute
Powerful Presentation Skills For Managers





...nical Information
a Board Level Presentation Skills
a Executive Presentation Skills
Presentation Training Seminar For Managers
This highly interactive presentation training seminar focuses on professional business communication required by managers including preparation, structure, delivery, strategy, use of visual aids, and handling questions and answers. Geared to the active
more...
From Dale Carnegie Training of Ohio and Indiana
High Impact Presentations


Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure.
The experience in this seminar is as close as you can get to having a personal, public speaking coach. You present at least seven times over the course of two days. Your presentations are recorded and evaluated. And you get expert
more...
From Mitchell Phoenix
Strategic Thought and Action




Through a Strategic Thought and Actiona , you and your organization will refresh and acquire the tools needed for effective strategic planning. You will build confidence and skill as a team, able to set out clear long-term objectives and develop robust processes to meet your strategies
The program will provide guidance and practical solutions for creating good business processes and
more...
Governing Change



a Governing Changea is for managers and management teams who wish to capitalize on their experience advance their leadership and management abilities. The focus is on the critical area of high quality communication and the management of relationships which take up a substantial part of every manager's time.
Key themes
Seminar One - Key and fundamentals of leadership and management
more...
Securing the Future



Securing the Future
This programme focuses on the abilities of managers to respond effectively to meet the demands of the future business environment. Each managera s inseparable relationship with strategy, decision-making, responsibility, creativity and time usage is explored in the context of organizational responsiveness.
Throughout each seminar, delegates learn to connect the long-term
more...
From SmartStorming: Unleashing Innovation Through New Ideas
SmartStorming 101 Basic Training




This 1-day training program is ideal for introducing your group to the fundamentals of SmartStorming ideation technology. It provides an overview of the breakthrough SmartStorming process and its principles.
Participants learn how the 6-Step SmartStorming Structure will dramatically improve ideation session flow and outcomes. They also experience first-hand how the programa s basic tools and
more...
SmartStorming Leader





This intensive, hands-on program covers all the basic principles in SmartStorming 1. 0, plus provides greater, in-depth training for applying the skills, tools and techniques necessary for leading highly productive and rewarding group ideation sessions, time after time. Participants will learn a range of proven, innovative ideation techniques guaranteed to dramatically boost their groupa s output
more...
SmartStorming Masters Training Application
Including, Real-World Business Practicum
Learning new leadership concepts is valuable; making the leap to truly understanding and effortlessly implementing those concepts is true mastery. The SmartStorming Mastera s program covers all the comprehensive material in the SmartStorming Leader Training, plus offers the opportunity to apply the SmartStorming principles, tools and techniques to your
more...
3-D Ideation Intensive





This dynamic 1-day workshop will introduce your group to a radical new approach to idea generation, one that will dramatically increase its output of fresh, innovative thinking. The 3-D Ideation Intensive is designed to ignite enthusiasm, eliminate arbitrary assumptions or limiting beliefs that hinder idea generation, make it possible for participants to approach challenges from fresh
more...
SmartStorming Lunch & Learn Overview




For top executives, support staff, everyone in your company not directly engaged in more extensive SmartStorming training. This program includes a basic overview of the SmartStorming process, principles and tools, plus hands-on exercises specifically designed to foster enthusiasm, understanding and support for the SmartStorming system, and generate "buzz" throughout the your organization.
more...
Innovation Ideation Audit
Where is your company now on the innovation scale? How effective are your current idea generation practices? Our team of experts will conduct a comprehensive analysis of your organizationa s ideation practices, interview all key personnel and deliver a comprehensive assessment of your current situation. Our report will detail your strengths, weaknesses and specific opportunities for improvement.
more...
SmartStorming Leadership Coaching
After your team has completed its SmartStorming training, make sure your key team members are capable of making the most of your investment. Our professional coaches will work with individuals or groups to ensure they have mastered all SmartStorming skills and techniques. We can also coach your teams through actual SmartStorming sessions based on your companya s real challenges or initiatives.
more...
Custom Designed Programs
Tell us your specific objectives or challenge and we will custom-design a SmartStorming program that fits your specific needs, timeframe and budget. Training can focus on any of the following areas:
* Leadership Sills
* Ideation Process
* Effective Collaboration
* Powerful Follow-Through
* Proven Ideation Techniques
* Special Events - your sales meeting, client
more...
From Statistics & Analytics Consultants Group
Introduction to Surveys (Online)



This course is an introduction to survey design, methodology, implementation and execution. The course will also go through questionnaire design/ writing, sample design, data collection strategies, multivariate analyses, and presentation of tables/ graphs. For more information contact us directly.
Our courses are offered in three formats a resident course at our office, a corporate course on
more...
Research and Statistics Training Courses
We offer a variety of courses to ensure that your company can compete on analytics. Our courses offer basic applied understanding of statistical concepts and methods involved in carrying out and interpreting research to advanced modeling.
Current Courses:
Applied Marketing Statistics Introduction Course
Applied Business Research Course
Intermediate Statistical Modeling for Marketing
Survey
more...
Data Mining for CRM using STATISTICA Data Miner
This course introduces you to the area of customer relationship management (CRM) and the STATISTICA Data Mining10. 0 interface. You are introduced to the different learning methods of parametric statistical analysis and data mining analysis, and introduced to the practice of combining several modeling algorithms (ensembles) to predict customer responses. The methodological emphasis of this course
more...
Data Mining for CRM using SAS-Enterprise Miner
Data Mining for CRM using SAS-Enterprise Miner
This course introduces you to the application area of customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful
more...
Data Manipulation Techniques
Using a popular statistical software package you will learn basic data manipulation tasks such as: Bringing in different types of files (SPSS, SAS, txt, dat., excel, use the ODBC, etc); Clean data and address such issues as missing data, duplicate entries, outliers; Reshaping, aggregating, merging data; Performing such tasks as looping, vectors, beginning automations with macros specific to data
more...
Introduction to Statistics Using Common Software Packages
This course measurably increases your ability to interpret, conduct, & write comprehensive marketing reports using statistics while training using Popular Statistics software. The primary goal of the course is to be able to determine which analysis is appropriate given the question and type of data given. The course will focus on pragmatic business applications, interpretations, presentation, and
more...
From Leadership Management Institute
Leadership Coaching
Want to take it to the next level?
Want to learn the key characteristics that makes 13% of
leaders more successful than everyone else?
Want to grow and improve your overall organization's
performance?
Enter our one year leadership coaching process to grow
and achieve!
This unique process is based on the most researched data on leadership available in the market.
more...
Executive Showcase



Would you like to increase your personal and professional productivity?
Discover how to focus on key success factors.
Uncover ways to improve communication.
Get more done through effective delegation and accountability.
Transform good ideas into great results through our goal process.
Raise confidence through more effective time usage.
Tackle the challenges of leadership, performance and
more...
Time Transformation Workshop


...ver-growing mountain of e-mail often leave todaya s executive feeling overwhelmed. Being able to allocate time and set priorities appropriately are critical skills for achieving your goals. Taking control of your schedule and understanding the value of your time enables you to increase personal productivity and enhance your quality of life.
LMIa s unique process capitalizes on
more...
The Total Leader





The Total Leader Concept is a new paradigm for 21st century leaders. As global competition heats up, change accelerates to breakneck speed and customer demands escalate, the need for effective leaders is reaching epidemic levels.
The Total Leader develops the four quadrants of leadership:
Personal Productivity
Personal Leadership
Organizational Leadership
Motivational Leadership
more...
From The Training Clinic
Effective Presentation Skills





This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor.
This program is useful for managers, supervisors, trainers, training managers, training
more...
From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc


...ext retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate...
Strategic Planning
Strategic Visioning & Planning
Establish Values/ Mission/ Vision
Project Management
Plan Projects
more...
From Baraka Institute Leadership Development & Coach Training Center
SIGNATURE Whole Person Change Mastery - Intervention Suite

SIGNATURE is our secret recipe taken from the pages of our Whole Person Designa methodology. During the course of 6 days packed with coaching tools and technologies, participants explore the dimensions of cognitive, emotional, and somatic information through the lens of intuitive and relational knowing. Using whole sensory experience as a guide, participants learn how to recognize hidden
more...
Core Communication Mastery


Get right to the business of learning the ICF Core Coaching Competencies essential to the professional coach. Boost your knowledge and stretch your abilities in communication, leadership and change management. Gain a firm grasp of the communications technology effective in creating safe, productive environments conducive to human excellence. 60 ICF hrs.
more...
From Linking Savannah, GA
Introduction to Statistics Using Common Software Packages



This course measurably increases your ability to interpret, conduct, & write comprehensive marketing reports using statistics while training using Popular Statistics software. The primary goal of the course is to be able to determine which analysis is appropriate given the question and type of data given. The course will focus on pragmatic business applications, interpretations, presentation, and
more...
Data Integration for Data Mining with Talend Open Studio OS
This course covers the many data integration procedures necessary to create a Customer Analytic Record (CAR) suitable for data mining operations. Talend OS is an Open Source tool; the client version is available for free download. The Talend company charges for the client/ server version of the tool and any support required for its installation and use. Data integration tools like Talend perform
more...
Data Mining for CRM using STATISTICA Data Miner
This course introduces you to the area of customer relationship management (CRM) and the STATISTICA Data Mining10. 0 interface. You are introduced to the different learning methods of parametric statistical analysis and data mining analysis, and introduced to the practice of combining several modeling algorithms (ensembles) to predict customer responses. The methodological emphasis of this course
more...
Data Mining for CRM using SAS-Enterprise Miner
This course introduces you to the application area of customer relationship management (CRM) and the SAS-Enterprise Miner 6. 2 interface. Differences between the pattern learning approaches of parametric statistical analysis and data mining are presented and compared. Groups of algorithms are combined to form "ensembles" for more powerful prediction of customer response patterns. Customer behavior
more...
Data Manipulation Techniques
Using a popular statistical software package you will learn basic data manipulation tasks such as: Bringing in different types of files (SPSS, SAS, txt, dat., excel, use the ODBC, etc); Clean data and address such issues as missing data, duplicate entries, outliers; Reshaping, aggregating, merging data; Performing such tasks as looping, vectors, beginning automations with macros specific to data
more...
From Linkage, Inc.
Linkage's Leadership Academy
The mission of the Linkage Leadership Academy is to accelerate the development of leaders so that they can reach higher levels of success and produce better results for their organizations. The Academy accomplishes this by developing essential competencies and skills, introducing new approaches and global best practices, and inspiring personal commitment to leadership development.
The
more...
The Coaching Leaders Certification Program


Difficult to master, coaching is a critical capability that requires practice, support, and continuous learning. Linkage has been specializing in leadership coaching for over twenty years, successfully guiding individuals, teams, and Fortune 500 organizations to drive behavioral change in alignment with their business strategy. The Coaching Leaders Certification Program is based on our extensive
more...
What Got You Here Won't Get You There


Linkage is proud to bring you this practical one-day program featuring coaching guru, Marshall Goldsmith a world authority in helping successful leaders get even better. Hear from Marshall Goldsmith about how to unlock the keys to your professional success and use proven tools and processes to identify limiting behavioral habits. Reap the added benefit by working to
improve yourself as a leader
more...
From People Biz Inc.
The Seattle Coaching Clinic Coaching Skills for Managers Leaders


Join us for The Coaching Clinic: Coaching Skills for Managers
September 28-29, 2010
(This program has met the HR Certification Institute criteria to be pre-approved for recertification credit: 11. 5 hours)
Coaching is the quickest and most effective method for developing your employees. A fun, highly participative and practical course designed to provide you and your managers with the tools
more...
Entrepreneur Power Circle - New Program starts Oct 20th
Entrepreneur Power Circle
Who should attend?
Entrepreneurs who are committed to growing a healthy business and would benefit from the momentum of ongoing group support.
Intention of program:
To offer an affordable, high value development program for business owners who want support in achieving their goals and developing foundational business practices.
To embrace strategies
more...
Marketing Plans Teleclass
Attend a 4 week Tele Class and write your marketing plan for 2009
We will break down a simple marketing plan into four parts and take one hour a week to work through the plan. We will work on defining your target market, messaging, image, branding, lead follow up and more!
Participants will benefit from learning with other business owners.
Each call will include training on segment for
more...
Ask an Expert with Hilary Blair - no cost to join
Join Alicia Marie as she interviews Voice Coach Hilary Blair.
Wednesday, November 5th @ 3-4pm CST
*Finding Your Voice:
Does Your Voice Portray You or Betray You?*
Hilary has been a teacher and performer for 30+ years. She teaches voice, public speaking, and voice-over for the Denver Center for the Performing Arts and the National Theatre Conservatory, and is a professional voice-over
more...
Realtor Power Circle Group Coaching program starts Nov 3rd
Is this you?
Are you committed to growing a healthy business and would you benefit from the momentum of ongoing group support and coaching?
Who should register?
Realtors who are trending 18 or more transactions a year and have been in the industry full time for more than two years.
Intentions of program:
To offer an affordable, high value development program for Realtors
more...
Inspired Goals Workshop
Join Alicia Marie with Profit Consulting Co., for an empowering morning on January 16th
You Will Learn:
* Why people dona t set goals
* Complete the past
* The process of focus and attention
* Goal setting tips
* The language of powerful goal setting
* Strategy for what will likely stop you from achieving your goals
* How to set goals that inspire and motivate
* To embrace failure
more...
Strategic Planning Teleclass starts Feb 3rd
Join this 4-week teleclass and...
- Define and create your vision statement
- Define and write your mission statement
- Create a future organizational chart to map your hiring strategy
- Look at your culture and define your company values
- Create action plans with your partner or team
Cost of the course is $89.
Current coaching clients are free!
All classes are at 3pm CST.
more...
Career Opportunities Group Coaching - new dates and reduced class pricing!


Who should attend?
Career professionals who are considering
a career move or career professionals who are in transition.
Intention of program:
To offer an affordable, high-value career transition program for professionals who want support in realizing their vision for their career. Career coaching provides the client with the support needed to create and implement their new, more
more...
Inspired Goals Workshop

Join Alicia Marie with Profit Consulting Co., for an empowering morning on January 22nd from 9: 00am to 12: 30pm
You Will Learn:
* Why people dona t set goals
* Complete the past
* The process of focus and attention
* Goal setting tips
* The language of powerful goal setting
* Strategy for what will likely stop you from achieving your goals
* How to set goals that inspire and
more...
Healthy Solutions Group Coaching Program starts Oct 20th
Healthy Solutions Group Coaching Program is a path to a powerful relationship with your body, food and exercise.
Coaching is an opportunity that few have experienced and yet so many acknowledge the wisdom of it!
Everything we want to accomplish first needs to happen internally. Do you sense the truth here, but prefer not look at it? This program is for people who are finally ready to look.
more...
The Coaching Clinic Coaching Skills for Managers May 7th 8th- HCRA Certified

Join us for The Coaching Clinic: Coaching Skills for Managers.
Coaching is the quickest and most effective method for developing your employees. A fun, highly participative and practical course designed to provide you and your managers with the tools and skills needed to become an outstanding coach.
Learn powerful and effective techniques that help you seize daily coaching situations.
more...
The Coaching Clinic - Coaching Skills for Managers 314 East Highland Mall Blvd. Ste #403 Austin Tx
Coaching is the quickest and most effective method for developing your employees.
Coaching leads to initiative and motivation. Coaching develops a solutions oriented attitude rather than problems and avoidance.
A fun, highly participative and practical course designed to provide you and your managers wit the tools and skills needed to become an outstanding coach.
Participants will go
more...
From Linkage, Inc.
Succession-Are you Ready
...mely, critical issue from the perspective of the outgoing executive and the future executive.
Most organizations struggle with the simple concept of succession planning because it is not tied to performance metrics. During the first half of the workshop, participants work with Linkage CEO, Phil Harkins, to learn a metrics-driven system to approach performance and talent management. Set up
more...
Advanced Coaching Certificate featuring the Coaching Skills Lab
Attend the Coaching Skills Lab, a two-day program led by Linkage Master Coaches focused on exercises and skill-practice to further improve and deepen your coaching competencies.
more...
From People Biz Inc.
Business Planning Teleclass starts Oct 7th
Attend a 4 week Tele Course and write a business plan for 2009.
We will break down a simple business plan format into four parts and take one hour a week to work through a plan.
Participants will benefit from learning with other business owners.
Each call will include training on segment for the week as well as Q/ A on topics.
Coaching will be available and will occur throughout the
more...
Ask an Expert- Brad Marquardt Free Conference Call 3 pm August 27th CST
Ask and Expert-Brad Marquardt
"It's not about the technology"
Alicia Marie interviews Brad on why technology isna t working in your business or being embraced by your employees. He explains that your business vision and defining a business process before choosing your technology is paramount.
Brad has been in business for over 20 years working with business owners in the technology
more...
Ask an Expert- Connie E Brubaker Free Conference Call 3 pm August 13th CST
Ask an Expert-Connie E. Brubaker
"The Secret to Outstanding Customer Service"
Join Alicia Marie as she interviews expert Connie E. Brubaker.
Connie Brubaker began her training and speaking business because she is passionate about the power of relationships to make a business successful. Connie is the owner of Integrity Training Solutions since 1999 where she helps business get and keep
more...
Entrepreneur Power Circle
Entrepreneur Power Circle
Who should attend?
Entrepreneurs who are committed to growing a healthy business and would benefit from the momentum of ongoing group support.
Intention of program:
To offer an affordable, high value development program for business owners who want support in achieving their goals and developing foundational business practices.
To embrace strategies that
more...
Ask an Expert with Michelle Bonn No Cost to Attend
Ask an Expert with Michelle Bonn Conference Call 3pm Central
Taking your business global: working with foreign manufacturers and suppliers. How to find trusted, foreign suppliers for your products and production.
Michelle Bonn, Owner & President, Expedient Trade, LLC
Join Alicia Marie as she interviews expert Michelle Bonn.
Michelle began her career working in the disciplines of finance &
more...
Ask an Expert- Sandy Dumont Free Conference Call 3 pm July 17th CST
Ask An Expert-Sandy Dumont
Conference Call 3pm-4pm Central No Cost to Attend
"Is Your Image Powerful Enough to Get What You Want?"
Join Alicia Marie as she interviews expert Sandy Dumont.
Sandy Dumont is known as the Image Architect. She is a pioneer in the field of color, image psychology and impression strategies, with more than 30 years experience helping Fortune 500 companies and their staff
more...
Ask an Expert- Jefferson Flanders Free Conference Call @ 2 pm May 21st CST
... author, educator, independent journalist, and publishing executive. During the course of his career, he has been an editor, newspaper columnist, sportswriter, radio commentator, and college professor.
Mr. Flanders brings more than twenty years experience in media and publishing to his role as president of MindEdge, and educational publisher, including stints with Harvard Busines School
more...
DISC 4 Week Tele-Classes March 4th, 11th, 18th, and 25th @ 3 pm CST
Learn about behavioral styles
Understand your own strengths and weaknesses
How to manage different styles
How to match behavior to job roles
How to use DISC in the hiring process
How to read a DISC Graph
How to sell and service different styles
more...
Team Building Teleclass April 8th, 15th, 22nd, and 29th @ 3 pm CST
Join us for a 4 week teleclass on Teambuilding
Who should attend? Leaders and managers who want to move their team to the next level!
Learn the Five Keys to Effective Teambuilding
Team vs. a Group
Behaviors of a Team -What to Model as a Leader
Language of Teambuilding
Principles of Teamwork
The Result of Effective Team Building is that your role changes!
Call us to reserve your
more...
Healthy Body-Healthy Business Ask An Expert Free Conference Call @ 2 pm March 12th
Join Alicia Marie as she interviews Brenda Thompson RD, LD, Professional Chef about the connection between a healthy body and a healthy business.
Brenda studied to become a registered dietitian at the University of Idaho to not only create her own healthy lifestyle plan, but to help motivate others, because she understands how difficult it can be to make a change. While working as a clinical
more...
Ask an Expert- Mel Kleiman Free Conference Call @ 2 pm March 5th
Certified Speaking Professional Mel Kleiman is North America s leading authority on how best to recruit, select, and retain top-quality employees.
A renowned consultant, speaker, author, and trainer for over 25 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.
more...
From World Institute for Security Enhancement
Dignitary Protection Operational Planning






The Dignitary Protection & Operational Planning course is a comprehensive and intensive five (5) day, sixty plus (60+) hour program. This Public Figure course is drawn from the programs we have provided for Corporate, Military, Law Enforcement and Government personnel in the Americas, the Orient, Middle East, and Europe. During this course you will be involved in all elements of planning and
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Executive Protection Tactical Medical




...Executive Protection Tactical Medic program is to provide attendees with an understanding of how to provide out of hospital care in a Hostile environment. The Executive Protection Tactical Medic program was specifically designed for the Tactical Medical Operator. Not all entities operating in the tactical or complex environments are able to engage the use of traditional medical providers. This
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Executive VIP Protection Planning




Primary objective of this program is to provide the attendees with an understanding of how to prevent and lessen the likelihood of a criminal or terrorist attack against themselves, their family, or those they provide protective services to. Sophisticated criminal or terrorist attacks are always difficult to detect or predict. They often appear to be committed without any warning or reason by
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From TrainersDirect
Executive Team-Building
...is seminar covers the essentials of team building for the executive team to be a success. Learn how to develop the skills necessary to become both a successful team member and an interactive team leader -- and discover innovative ways to make your executive team more productive! This practical and useful course is designed for participants to learn the knowledge and skills required to build
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From Agile Transformation Inc
Executive Manager Overview of Agile

...executive/ management overview course that introduces the main concepts behind Agile, Lean and Scrum to a leadership team and provides a strategic view of how to successfully transform an organization to high performance. The goal of this course is to look at organizational impact Agile may have on various aspects such as roles, leadership style, team dynamics, existing processes and
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From The Outset Group
IIBA Business Analysis One Principles Tools and Skills of Business Analysis - 4-Week Evening Course NEW
...oolkit.
Appropriate for business analysts, as well as executive, management, and technical personnel. Effective as an intro-duction or a high-impact refresher.
Material Covered:
Understand the profession of Business Analysis and the role of the Business Analyst
Understand the intersection between business analysis and project management
Identify and define problems and
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From Bpminstitute.org
Business Decision Maturity Model BDMM The Executive Tool for Achieving Organizational Business Decision Maturity




...executives and architects interested in aligning business objectives with optimum business decision management practices. Its premise is that a The quality of a business is related not only to the quality of its business processes and software infrastructure but also to the quality of the business decisions that drive both of these.a
Business Decision Management itself is gaining
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Advanced Process Management Principles - Key to Sustainability




What do leaders want? In a word a RESULTS! And that is precisely what process management can deliver when practiced at the enterprise level.
BPM is not just about technology. It is first and foremost about improving organizational performance. Major initiatives will only be optimized if senior leaders are engaged in applying process management principles and practices at the enterprise level.
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From LaMarsh & Associates, Inc.
LaMarsh - The Leader as Sponsor of Change




...ts" are at great risk without strong sponsorship from the executive team.
The Leader as Sponsor of Change is a working session designed for individual executives and leadership teams who seek to recognize the value of change management and how it can become a critical business tool for the organization. Sponsors will come away from this working session with experience applying the Managed
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From The College of Call Center Excellence
Call Center Social Media Certification




...sence for a call center as well as techniques for gaining executive and client buy-in to achieve your goals. The course will review how to use necessary tools and services for gaining valuable insights about how consumers feel about and respond to your brand, your competitors' brands, and your industry. You will also learn how to work with marketing, sales, PR, and other departments and
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From ATHENA Academy for Female Bodyguards
Female Close Protection Operatives Training Scholarships Offered by Athena Academy for 2012 Training Calendar
Female Close Protection Agents are increasingly sought after because of their ability to offer unparalleled versatility. They are trained to be low profile, strategic and careful. Athena Agents do the same job as male operatives and fit very well into urban surroundings.
If you aspire to join security industry, Athena Academy is inviting you to join her team and become a professional Female
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From PTR Training
Communication Skills Manager
As a leader, your communication skills are your most important asset. This skill-packed program will help you better communicate with your employees, respond to conflict, handle difficult situations, and build professional relationships. Learn interpersonal skills to help you conquer office politics, develop rapport, and defuse bad situations. Increase cooperation, enthusiasm, personal
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Accountable Leadership
Once it was enough to get the job done and sign off on it. Moving into the global arena, thata s no longer good enough. At every level, todaya s managers and staff must take command of every task, process and protocol. This powerful one-day class will lay it all out in terms you can understand.
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How to Build and Maintain a Successful Team
Teamwork has become a necessity in virtually every industry. But how do you get your team to really click on all cylinders? This interactive program teaches you how to get your team to act as one while maintaining individual accomplishments. Youa ll learn how to overcome any lack of cohesiveness, leadership, or positive attitude and how to maximize team efforts in working toward common
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Effective Leadership Skills
This in-depth 2-day program will give you the skills you need to successful lead a high-performance team. You will learn how to access your team, motivate employees, and fix performance problems. You'll practice using the techniques from the class and apply them to real issues and situations. Whether you're a first-time supervisor or a long-term executive, you'll be prepped with new tools you can
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From ATHENA Academy for Female Bodyguards
Child Protection Specialist Course
Athena Academy introducing the new Training Programme developed under the new needs of the close protection industry- Child Protection Specialist Course- working to provide safety to children.
Among others you will be trained in:
- How security team works.
- Driving and walking skills- formations.
- How to work with the CP team.
- Protective intelligence skills.
- Anti kiddnapping.
-
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Female Close Protection Operatives Training Course
...r own facilities.
Training Topics:
-Principles of Executive Protection/ Code of Conduct
-Working as a Solo Protector & in a Detail (team)
-Physical Security
-Protective Escort (foot drills and formations)
-Offensive and Defensive Driving (enbus, debus, offense, defense)
-Surveillance & Countersurveillance
-Protective Intelligence & Advance Operations
-Armed and Unarmed Combat/
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Female Close Protection Operatives Training Course Basic-Level 1
...leaders.
Some of the training topics:
Principles of Executive Protection/ Code of Conduct
Working as a Solo Protector & in a Detail (team)
Physical Security
Protective Escort (foot drills and formations)
Offensive and Defensive Driving (enbus, debus, offense, defense)
Surveillance & Countersurveillance
Protective Intelligence & Advance Operations
Armed and Unarmed Combat/ Krav Maga
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Female Bodyguard Training- Close Protection Operative CPO




...ur own facilities.
Training Topics:
Principles of Executive Protection/ Code of Conduct
Working as a Solo Protector & in a Detail (team)
Physical Security
Protective Escort (foot drills and formations)
Offensive and Defensive Driving (enbus, debus, offense, defense)
Surveillance & Countersurveillance
Protective Intelligence & Advance Operations
Armed and Unarmed Combat/ Krav
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Athena Academy Mission Critical MethodTM Team Operational Planning
Athena Academy is scheduling a course on team operational planning using the Mission Critical Method(TM). It will be a 2-day intensive on the weekend to accommodate those with "conventional week-day" jobs. The cost will be $325 (not including hotel, transportation and food). This will be the first authorized use of the Mission Critical Method(TM) operational planning for the close protection
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Female Close Protection Operative training Female Bodyguard training




...r own facility.
Training Topics:
-Principles of Executive Protection/ Code of Conduct
-Working as a Solo Protector & in a Detail (team)
-Physical Security
-Protective Escort (foot drills and formations)
-Offensive and Defensive Driving (enbus, debus, offense, defense)
-Surveillance & Countersurveillance
-Protective Intelligence & Advance Operations
-Armed and Unarmed Combat/
more...
From Expanding Thought
Targeted Breakthrough Thinking




What does your organization do when the same problems crop up again and again? How do people respond to new opportunities and challenges?
If your organization does not approach problems (chronic or new) with robust, dynamic, fresh, electric minds, you are missing the power of breakthrough thinking.
Targeted Breakthrough Thinking stretches participants approaches to problem solving, teaches
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From Manufacturing Executive Institute
How to Implement Statistical Process Control SPC in ANY Manufacturing Work Center in 30 Days
...Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to teach participants How to Implement Statistical Process (SPC) Control in ANY Manufacturing Work Center in 30 Days. Participants will learn the "mechanics" of implementation as well as how they can successfully implement the techniques within their specific organizations. Using lecture, illustrative
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Project Management Fundamentals
...y to meet predefined project goals.
This Manufacturing Executive Institute 2-day workshop from our a Project & Change Management Seriesa of workshops addresses project management fundamentals. This training program provides participants with an understanding of the basic rules, roles, techniques and processes to successfully manage any project. Though this training program is fairly
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From OST Global Solutions, Inc
Executive Summary Workshop
... the most critical proposal elements: a highly persuasive executive summary. The course starts with the common executive summary mistakes, and shows how to avoid them. It then walks the participants through when and how to develop executive summaries, who should develop them (and various management strategies for making it happen), optimum length, and other vital considerations. This course has
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Proposal Management How to Write Less and Win More

... a proposal team and managing it to deadlines, developing executive summaries and other proposal sections' content, win themes, persuasion techniques, brainstorming, speed-writing proposal sections, graphics development, editing, effective proposal reviews, orals, debriefs, and lessons learned.
Many courses do not cover proposal management in enough depth, or they focus on a labor-intensive
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From Manufacturing Executive Institute
Building a Winning Global Commodity Sourcing Strategy A Proactive Framework for Linking Suppliers to Factories
...ows and shareholder value.
This two-day Manufacturing Executive Institute "Special Series" Workshop provides participants with a framework for developing a successful Global Commodity Sourcing Strategy. Day-1 is devoted to teaching the basics of Commodity Team operation including roles and responsibilities of each member of the commodity team. A number of group exercises are used to
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Integrating Facilities Equipment Maintenance Activties Into the Master Production Schedule
...oduction schedules.
This valuable 1-day Manufacturing Executive Institute 4th Friday - "Supply / Demand Management School Series" Workshop has been specifically designed to provide a clear demonstration of how to incorporate maintenance activities into a Master Production Schedule. Participants will learn the "mechanics" of integrating maintenance functions within an MPS as well as how they
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FIVE Techniques to Reduce Production Mechanical Setups by MORE THAN 20 Percent in LESS THAN 100 Days
...capital investment.
This valuable 1-day Manufacturing Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to provide FIVE Techniques to Reduce Production Mechanical Set-Ups by MORE THAN 20% in LESS THAN 100 Days. Participants will learn the "mechanics" of the 5 techniques as well as how they can successfully implement the techniques within their
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Building an Effective Audit Committee What This Means to Transparency and Your Banking Relationshop
...Governance Specialists, LLC (New York), the Manufacturing Executive Institute (MEI) is proud to announce a new 1-day seminar in our Quarterly - "Professional Governance" workshop series that focuses on how to build an effective Audit Committee that can greatly strengthen your private companya s corporate governance practices. This includes the creation of powerful oversight mechanisms
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THREE Techniques to Reduce WIP Inventory Levels by MORE THAN 20 Percent in LESS THAN 100 Days
...Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to provide THREE Techniques to Reduce WIP Inventory Levels by MORE THAN 20% in LESS THAN 100 Days. Participants will learn the "mechanics" of the 3 techniques as well as how they can successfully implement the techniques within their specific organizations. Using lecture, illustrative case studies,
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FOUR Techniques to Reduce Raw Material Costs by MORE THAN 5 Percent in LESS THAN 100 Days
...Executive Institute 2nd Saturday - "Practical Capital" Monthly Workshop has been specifically designed to provide FOUR tangible techniques for reducing total raw material costs by MORE THAN 5% in LESS THAN 100 days. Participants will learn the "mechanics" of the 4 techniques as well as how they can successfully implement the techniques within their specific organizations. Using lecture,
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Operating a Master Production Schedule A Day of MPS Simulation Experiences
...Executive Institute 4th Friday - "Supply / Demand Management School" Workshop has been specifically designed to give participants a hands-on experience, through simulation, in actual master production scheduling activities. Participants will learn the "mechanics" of the MPS as well as learn how to react to specific scheduling challenges often experienced in Master Planning offices. Using mostly
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Implementing Activity Based Cost Accounting ABCA and Activity Based Leadership ABL
...Executive Institute Special Workshop provides all you need to know to begin your ABCA & ABL implementation project. Participants will learn specific actions needed to effectively implement and use ABCA & ABL techniques. Though some theory is presented, the bulk of the program is devoted to demonstrating how ABCA & ABL can be quickly and economically implemented. Participants should prepare
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Using the Process Reengineering Matrix To Determine Which Improvement Initiatives You Should Invest
...antifiable outcomes.
This valuable 1-day Manufacturing Executive Institute "LEAN Tools" Workshop presents a tangible methodology that has been used by hundreds of companies to address these tradeoffs and present a quantifiable assessment of potential project success. Developed over years of project management experience, the 2 4 Process Reengineering Decision Matrix is an instrument to
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TEN Techniques to Reduce Transportation Expenses by MORE THAN 5 Percent in LESS THAN 100 Days
... and transportation.
This valuable 1-day Manufacturing Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to provide Ten Techniques to Reduce Transportation Expenses by MORE THAN 5% in LESS THAN 100 Days. Participants will learn the "mechanics" of the 10 techniques as well as how they can successfully implement the techniques within their specific
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Performance Metrics and Executive Compensation Oversight Duties and Responsibilites of the Board of Directors
The Manufacturing Executive Institute (MEI)is proud to announce a new 1-day seminar in our "Professional Governance" workshop series that focuses on how to monitor and measure executive compensation, and how to create powerful incentive-based compensation programs for leadership employees.
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Combining the Best of Finite Infinite Capacity Planning Systems
... ending bottlenecks.
This valuable 1-day Manufacturing Executive Institute 4th Friday - "Supply / Demand Management School" Workshop has been specifically designed to demonstrate how finite and infinite capacity management techniques can be used simultaneously in the same factory. This program will also demonstrate improvement techniques that will allow each planning approach to work
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FOUR Techniques to Reduce Material Handling Expenses by MORE THAN 15 Percent in LESS THAN 100 Days
...Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to provide FOUR Techniques to Reduce Material Handling Expenses by MORE THAN 15% in LESS THAN 100 Days. Participants will learn the "mechanics" of the 4 techniques as well as how they can successfully implement the techniques within their specific organizations. Using lecture, illustrative case
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Implementing Standardized Work The Foundation of LEAN Manufacturing Design
...standardized work.
This valuable 1-day Manufacturing Executive Institute workshop should be particularly valuable to Managers, Engineers, Production Supervisors/ leads and anyone who is struggling with the implementation of Lean Manufacturing. Do not miss this opportunity to learn about this foundational and often misunderstood lean tool!
Technical, organizational and behavioral
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Accelerating Cost Reductions for the LEANER Manufacturing Enterprise
...Participants in this new and improved 2-day Manufacturing Executive Institute Special Workshop, Accelerating Cost Reductions for the Leaner Manufacturing Enterprise will learn how to lower manufacturing costs, create working capital, save money by partnering with suppliers, reduce the asset-drain of work-in-progress, reduce procurement costs, and improve factory utilization. Opportunities for
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THREE Techniques to Reduce Production Cycle Times by MORE THAN 20 Percent in LESS THAN 100 Days
...Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to provide THREE Techniques to Reduce Production Cycle Times by MORE THAN 20% in LESS THAN 100 Days. Participants will learn the "mechanics" of these 3 techniques as well as how they can successfully implement the techniques within their specific organizations. Using lecture, illustrative case
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Using Value Stream Mapping to Drive Waste out of Support Functions
...Executive Institute, 5th Friday - "LEAN Tools" Workshop, "Using Value Stream Mapping to Drive Waste Out of Support Functions" has been specifically designed to provide a clear understanding of the use and deployment of Value Stream Mapping (VSM) to drive waste out of ANY manufacturing and manufacturing support function.
Participants will learn how to use VSM as a critical tool for
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THREE Techniques to Increase Perpetual Inventory Record Accuracy by MORE THAN 20 Percent in LESS THAN 100 Days
...Executive Institute 2nd Saturday - "Practical Capital" Workshop has been specifically designed to provide THREE Techniques to Increase Perpetual Inventory Record Accuracy by MORE THAN 20% in LESS THAN 100 Days. Participants will learn the "mechanics" of the 3 techniques as well as how they can successfully implement the techniques within their specific organizations. Using lecture,
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From Professional Partnering Services, LLC
Leading an Alliance Team



...d to turf battles and forge true collaboration.
- Our executives are visible champions of our alliances!
Get additional insight into why you don t get more support from some key executives. Hear tips on what to say, how to say it, and what not to say.
We know, quantifiably, the progress of our alliances!
Develop an effective metric dashboard that drives the right behaviors,
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From The Ryan Group
Purchasing Negotiations

...Executive with a Fortune 100 company struggling with corporate downsizing issues, a Purchasing Manager negotiating long-term agreements with your certified supplier base or a Buyer struggling with balancing new cost-reduction goals and supplier performance issues...... this critically acclaimed Purchasing Negotiations Workshop will help you become more successful in both your professional and
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From Mastering Business Development inc
Mastering Business Development Executive Workshop


...e 3 day introductory Mastering Business Development ® Executive workshop examines the fundamentals of business development using an intensive, interactive, team-learning approach. The curriculum allows participants to discover firsthand how intellectual, emotional and behavioral change can have a significant impact on their personal and professional success. Individuals learn how to use
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From MIS Training Institute
The MIS Audit Leadership Institute

This five-day, fast-track program has been specifically designed to provide senior-level audit leaders with the strategic approaches and critical skills they need to successfully guide the audit function in 2012 and beyond.
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From LJL Seminars (tm)
Executive Presentation Skills

...Executive Presentation Skills -This course is specifically designed for Supervisors, Managers, Directors and above. This advanced course assumes prior experience with delivering presentations and is designed for those whose speaking and presenting play a critical role in the success of your business. Lenny Laskowski is an international professional speaker and author of the book, "10 Days to
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From The PMO Practice
Effective Phase Exits - Maximize your product lifecycle success






...?
* Do your program teams consistently meet the original executive approved a Target GAa date?
* Have you cleared out the old product in time for the new product launch?
If you answered NO to any of the questions above, then join Leslie O. Magsalay and The PMO Practice for a workshop on Effective Phase Exits for the Program Management Office (PMO) to learn the practical framework you
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From Strategy Perspective
The Tipping Point Workshop - Interactive Learning on Organizational Change



The Tipping Point workshop is a learning tool. It is an interactive workshop centered around a computer simulation that allows players to create and modify different strategies to move a simulated organization toward a needed change. It is designed to help managers and others who are responsible for organizational change discover how to maximize their effectiveness in implementing change.
The
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From The Executive Protection Training Institute
5 Day Executive Protection Officers Training in Costa Rica
...Executive Protection Industry or if you are a seasoned veteran seeking re-fresher training prior to deployment we are your solution.
We specialize in US "Corporate Style" Executive Protection Officers Training.
Our next 5 Day Training Seminar will be held in San Jose, Costa Rica on April 30 through May 2, 2011
For more information click through our webpages at:
www.
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From The Millennium Group International
Leading Through Change
...ee to five years. In efforts to speed the change process, executives often step in to directly drive it, but they may try to drive it around the people.
People typically have difficulty handling change: they try it briefly, but then go back to their old ways. In any organization, whether dealing with technological or cultural change, the percentage of people in the "no" category who are
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From Jeffery Communications Speech and Accent Academy
Accent Reduction Courses





Accent Reduction Workshop
For non-native English speakers
Course Description
In this intensive workshop, students will get an assessment on their problem sounds and habits and learn techniques on how to correct their speech. Accent Reduction training helps non-native English speakers learn how to make the sounds correctly and improve their accent. In each language, we make different
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Public Speaking Workshops and Executive Coaching
Learning public speaking skills helps you build confidence, overcome communication anxiety, and master methods on how to present your thoughts clearly, so they have an impact on your listeners or audience. Good speakers have influence, and this is why we learn public speaking. In this three-day boot camp, you will learn to organize your ideas and polish your delivery skills as you begin to
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From The Executive Protection Training Institute
1 Day Defensive Handgun Tactics & Techniques for Executive Protection


...Executive Protection & High-Risk Environments
Overview
This 1-Day Intensive Training Seminar is designed to teach the attendee/ s what is needed to make fast action combat shooting decisions (with a strong emphasis on draw and fire exercises) This hands-on, live-fire scenario-driven training will teach you: a how to move the principlea , draw and fire on the move, and shoot/ no-shoot
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Bodyguard Training



... 23, 2011 Boston Massachusetts
2 Day Training Seminar on Executive Protection Officers Training Tactics & Techniques.
This two day, hands-on seminar is designed to teach you the dynamics of working as a member of a close protection team with a strong emphasis on legal liability issues. This class includes Advanced Firearms Training for the Protection Officer
Training to be held at the
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Ground Fighting Survival Tactics for Police Security

... Ground Fighting Survival Techniques.
That is Why The Executive Protection Training Institute is very proud to announce that it has associated itself with the
legendary "Sal Bartolo Jr."
Mr. Bartolo, known not only for having won fourteen boxing titles in his career he is also known throughout the world as one of the toughest Mixed Martial Arts Instructors ever.
Sal has developed
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From City Investigative Services
Train Now To Be A DPSST Unarmed Private Security Officer
...oyers that you have completed training and when hired the Executive Manager will be able to give you a PS-20, a temporary work permit for 120 days until you recieve your certification card.
DPSST FEES are: $50. 00 for 2 years certification card (this fee is every 2 years currently) and $50. 00 for processing fingerprinting card. Total is $100. 00 ( this is sent to Dpsst when you send your
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From Fathom Corporate Training
PRESENTATION SKILLS WORKSHOP



This critical workshop aids participants in building and delivering a powerful message to both internal and external clients. It is one of toughest courses that a participant can take, but yields the highest results. The course will build participants skill selling, informing, motivating, or building consensus with an internal audience. This highly interactive workshop focuses on audience
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From True North Executive Development
Executive Time Management

...Executive Time Management
At the core of this training is the fact that we all get the same 24 hours a day, but how we use those hours greatly impacts our success or failure.
Effective leaders explore how to tackle time head-on, learning how to prioritize tasks and address common daily interruptions such as phone calls and e-mail.
They will gain the tools to:
* Identify and take
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Executive Communications Skills
...Executive Communications Skills
Leaders who are aware of the power of conversation use it as a precious asset, managing it to achieve unforeseen innovations and improvements.
Six important principles are covered:
-- Be aware of conversation and pay close attention to how you speak and listen.
-- Don't dwell on past conversations; use them to establish a connection and then move on.
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From Rescue Institute
Executive Coach Training for Leaders HR Managers and Coaches- SHRM Certified








...Executive who would like to improve your coaching skills?
A Manager who would like to elevate your career by learning how to coach others?
An HR professional who desires to learn a proven coaching process?
A Coach looking to work with executives?
It is a fact: executives, managers and HR professionals are being called on to devote an ever increasing portion of their time to coaching
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From Innovara, Inc
Marketing Plan In Action Open Seminar (Thailand)
...s. Participants will also learn to develop and present an executive summary of a global standard.
(For more details below, or please go to
The registration fee for each participant is US$1, 400 (as net amount to be paid by electronic transfer to Innovara USA account).
Please contact the Executive Director of Innovara Thailand, Mr. Prasart Leelatian, through email (prasart.
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Advanced Strategic Marketing Open Seminar (Seoul, Korea)
Open Seminar (Seoul): Advanced Strategic Marketing
From Wednesday, October 26, 2011 - 08: 30am
To Friday, October 28, 2011 - 05: 00pm
Location : Seoul, South Korea
Co-faciliatators: Barri Blauvelt, JK Bae
For more information please contact:
JongKun Bae, Executive Representative, Innovara Korea, Inc.
Tel No: 82-2-3471-7316
Fax No: 82-2-3471-7318
E-mail: jk. innovara@gmail. com
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From Strategic Development Inc
Managing Change The Tipping Point Simulation
The ability to change and adapt is, for most firms, the most important competitive advantage.
Situation: Most corporate change efforts never get their desired results, especially concerning changes in corporate culture (re-engineering, CRM, teambuilding, quality, coaching, just-in-time, etc.). Making change "stick" is challenging because there is no "silver bullet" for every business
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From Celebrity Protection Services
Close Protection Training - Becoming A Field Operative

...Executive Aid
Close Protection - Becoming A Field Operative
If you are looking to enter the fields of Executive Protection, Celebrity Protection, VIP Escort and High Risk Commodity Transport this training seminar will show you the way.
Who Attends Our Training Seminars
RECRUITERS
COLLEGE STUDENTS
CLOSE PROTECTION COMPANIES
SECURITY OFFICERS
SECURITY GUARDS
LAW ENFORCEMENT
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From Morningstar Ventures
Advanced Consulting Skills Course



...l to be effective as a catalyst working with internal and executive-level clients. Understand how to manage relationships with clients whose style or personality is dramatically different than yours. You will learn the skills and practice the applications using real-life content.
Consultants, through the nature of their charter, are responsible for partnering with operational leaders to
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From Knowledge Source Inc
Are Your Projects Successful Its All About Your People
The Challenge
People are the ultimate source of project success and failure. This has been documented over and again in the CHAOS Study by the Standish Group. We have seen dynamic, energized teams succeed in seemingly impossible situations. On the other hand, people can kill promising projects through unrealistic expectations, poor communication, lack of executive support and much more. If we
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From SAI Global
BRC - Executive Overview Course


This overview course provides important background and a practical introduction to the BRC Global Standard for Food Safety Issue 5--for those who are new to the British Retail Consortiuma s Global Standard--and provides important information regarding the auditing and certification process required to achieve compliance to the standard.
By attending this course, attendees will gain a
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From Knowledge Source Inc
Social Marketing Boot Camp Creating Your Social Marketing Strategy
This full day workshop will provide you with a comprehensive introduction to Social Marketing. The seminar is divided into six different topics including: An Executive Overview, LinkedIn, Facebook, Blogging & Twitter and YouTube. We conclude the day with tips for creating your Social Marketing Strategy and how to measure your success. Please read below for more specific class information
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Project Portfolio Management What Every Executive Must Know
...eeds to succeed. Project Portfolio Management: What Every Executive Must Know shows you how to maximize the return from your project budget. Learning Objectives include:
Why project success is not enough
The promise of PPM
Role of formal project management in PPM
Steps for improving the PPM process
The power of a PPM charter
Role of the Executive Team in PPM
Primary
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From Right Track Training LLC
Presentations Preparing Developing Delivering
This course introduces students to the fundamentals of creating a presentation. Students will discuss the components of a good speech or presentation, and then they will learn how to develop their own. As students work through the activities, they will write and deliver three short presentations in class. They will be introduced to a variety of delivery techniques that include building rapport
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From Brad Worthley International
How to Coach Your Employees Peers or Supervisor
There is a huge difference between training and coaching, so this session will teach you the technical process of personal coaching. Coaching is a gentler form of communication that can get employees to do the things you have been asking them to do and help them gain respect for you in the process. Coaching is about self discovery and allowing employees to come up with their own answers to
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From ProComm Ltd
Present with Confidence
...r to maximize retention and minimize your anxiety.
Our Executive Consultants help the participants identify what behaviors are working for them and what may be getting in their way of being truly effective communicators.
Successful people learn by doing and seeing themselves as others see them. This course utilizes a highly participatory format which accelerates learning while at the same
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From C-Level Enterprises, Inc.
CEO and Entrepreneur Boot Camp









...ll raise the performance and success levels of any senior executive, to the world-class level. You'll master over a dozen systems, crossing all the major business disciplines including sales, marketing, finance, operations and product development. You'll also learn systems and tools are also taught for strategy development and optimization, hiring, management, employee development, risk
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From Case Western Reserve University - Executive Education
Developing Your Emotional Intelligence Core Competencies for Great Leadership Sep 20 2012
...ng leadership, they also serve as potential inhibitors of executive derailment. For upwardly mobile professionals shifting from solo task performance to relationship-based leadership, these competencies that had been less visible now take center stage.
This skill development course will help participants develop their overall leadership ability by increasing their capability in demonstrating
more...
Developing Your Emotional Intelligence Core Competencies for Great Leadership May 8 2012
...ng leadership, they also serve as potential inhibitors of executive derailment. For upwardly mobile professionals shifting from solo task performance to relationship-based leadership, these competencies that had been less visible now take center stage.
This skill development course will help participants develop their overall leadership ability by increasing their capability in demonstrating
more...
Developing Your Emotional Intelligence Core Competencies for Great Leadership Dec 7, 2011
...ng leadership, they also serve as potential inhibitors of executive derailment. For upwardly mobile professionals shifting from solo task performance to relationship-based leadership, these competencies that had been less visible now take center stage.
This skill development course will help participants develop their overall leadership ability by increasing their capability in demonstrating
more...
From The Professional Housekeeper
Becoming a Professional Housekeeper


Career Development - Resume Building, Experience & Training, Employment Agreements, Job Acceptance, Working Protocol, Handling Issues on the Job, Lines of Communication, Professional Behavior, Termination Procedures
You will learn how to being a career in the private service industry whether you want to be a day cleaner to an Executive Housekeeper.
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From People Skills Institute
ChangeWorks
...nal goal setting and strategic planning activities at the executive level, ChangeWorks! turns its attention to the individuals who must make those changes happen, the managers charged with the responsibility of
implementation. While other programs offer managers many insights into their employeesa attitudes toward change, ChangeWorks! concentrates on enhancing a managera s ability
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From Beacon Quest Coaching
Thinking Into Results

A 12 session coaching program for teams that focus on one major initiative/ goal. Program process is then self sustaining in application for new initiatives by team. A proven process that quickly and easily help achieve the goal with keeping focus and commitment. Dory was an expert consultant in the creation of this program, with Life Success Corporation's Bob Proctor & Sandy Gallagher.
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From Pinnacle Performance Company
Executive Communication Skills
...executive communication skills needed to sharpen your ability to influence your peers and other key decision makers. Whether in board meetings, media conferences, a tough negotiation
or an executive presentation, learn how to deliver every message with conviction, influence and passion.
- Executive Presentation Skills
- High Impact Communication Skills for Executives
- Influential Media
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From The Pincus Group
Crisis Communications Training
Training for companies preparing for crisis communications, including messaging, media and speech skills. Designed for senior executives preparing for public communications directly and through the media. Review of current crisis communication plans, messaging, real world scenario practice, mock interview practice, press conference practice and video taped expert coaching provided. Highly
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From Governors, LLC
Board Directors Maturity Program High-impact Delivery
Deliver clear, convincing, and wella organized presentations; project credibility and poise even in highly visible, adversarial situations.
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Board Directors Maturity Program - Adaptability
Maintain a positive outlook; resist stress and work constructively under pressure; respond resourcefully to change and ambiguity.
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Board Directors Maturity Program Attracting And Developing Talents
Attract high caliber people; develop teams and talent with diverse capabilities; accurately appraise the strengths and weaknesses of others; provide constructive feedback; develop
Successors and talent pools.
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From VKG Associates, Inc
Technology and Critical Business Skills Training
VKG Associates, Inc.'s
Critical Business Skills training programs include:
- Courtesy in the Government
- Listening Skills
- Proofreading and Editing
- Better Office Skills and Services
- Basic Filing
- Women and Self-Esteem
- Organizing Your Workspace
- Office Automation
- Grammar Review
- Performance Appraisal
- Curriculum Development
- Character Education
- Assertiveness
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From Marakana
UML for Managers Training
UML for Managers is an introduction to the Unified Modeling Language (UML) from the business enterprise perspective. The focus of the course is modeling through structured analysis of business aspects such as workflow management, role and task definition, activity and data flow control, resource and people assignment, and knowledge organization.
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From The Bluestar Group LLC
Building and Sustaining Call Center Sales


This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
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Building and Sustaining Call Center Sales


This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
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Mortgage Origination Sales Planning and Skills


This two-day workshop builds the tools, systems and skills a Mortgage Loan Officer needs to succeed in a purchase market.
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Mortgage Sales Leadership and Management Training


This one-day workshop provides Mortgage Sales Managers with the sales leadership and management strategies and skills to recruit high performing Mortgage Loan Originators, manage the sales pipeline, model best practices and provide ongoing developmental feedback and coaching.
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Mortgage Prospecting Sales Clinic


This half-day workshop focuses on best practices and practical techniques for a Mortgage Loan Officer to use in targeting prospects and referral sources.
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Mortgage Sales Negotiations and Influence Skills


This half-day workshop develops the Mortgage Loan Officer's ability to negotiate competitive fees and rates for mortgages while developing trusted advisor relationships and achieving profit goals.
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Executive Coaching: Coaching the Coach


This seminar builds skill in leading one-on-one and team coaching.
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Negotiation and Influence Skills


This seminar develops participant's ability to plan and lead win/win negotiations with clients to develop long-term relationships and leverage their resources.
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From The Pincus Group
Media Training
...executives preparing to meet the media. Training is highly customized and includes message preparation, training in planned and unplanned media encounters, crisis communications, product launches, print and broadcast media and live and taped interviews and appearances. All senior trainers are veteran national reporters with additional expertise in executive communications at senior levels.
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From Dr Rick Goodman
Team-Building Excellence for Managers and Supervisors
...is seminar covers the essentials of team building for the executive team to be a success. Learn how to develop the skills necessary to become both a successful team member and an interactive team leader -- and discover innovative ways to make your executive team more productive!
This practical and useful course is designed for participants to learn the knowledge and skills required to build
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From Dunlop Media, Inc.
Executive Media and Crisis Training, Group Seminar


A must for executives in the public eye, this acclaimed on-site course for small to mid-sized groups was created and is taught by a US network news correspondent. It develops the print and broadcast interview skills of a company's appointed spokespeople in a way that standard PR training cannot.
This course is open to for-profit and non-profit organizations, and is not available to private
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From Tom Borg Consulting
Speech Coaching
Tom Borg will personally coach and train your employees in a classroom or individual basis. Participants will learn how to present themselves in meetings, conferences or in sales type presentations. They will receive individual coaching in a positive and constructive manner. They will learn how to stand on their feet, think and speak clearly and professionally.
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From Essential 6 business Training Ltd
Emergency First Aid at Work HSE Accredited
Course Overview:
This course gives you a very good understanding of First Aid. The course is designed to provide cover for the workplace where employers have carried out their risk assessment and decided in line with the a First Aid Regulations of 1981a that this level of training will meet their legal obligations.
Course Outline:
Learners will cover the following during the course:
:
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From Corporate Education Group
Advanced Strategic Planning
Ready to take strategy to the next level? In this fast-paced, executive-level course, we look at emerging best practices, new tools and techniques, and innovations in strategy and strategic planning. We draw on the best selling book Blue Ocean Strategy and cutting-edge articles such as Stop Making Plans; Start Making Decisions to identify practical, impactful strategic processes that work in the
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From Deltennium
Lead with Love - Keynote Address
...DIENCE: This keynote is designed for a broad audience of executives, managers and supervisory personnel. The presentation is tailored to the audience, hence, all examples will be directed at the level in attendance.
TOPICS COVERED: The seminar is built around the first word in Mr. Czarnecki s mnemonic L.E.A.D.E.R.S. which emphasizes the need for real people leadership for first level
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From CustomerCentric Systems, LLC
CustomerCentric Selling Custom or Public Workshops
...w to gain access to, and establish credibility with, line executives
a How to qualify prospect needs and buying ability in a single sales call
a How to create anxiety aligned with your product capabilities in a prospect's mind
a How to exploit the expertise of technical support without losing power and control
a How to develop the needs of "committees" during a single meeting
a How to
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From JumpStart to a Career You Love
JumpStart to a Career You Love
...impact?
Stop wishing and take action!
Join life and executive coach, Bill Silverman for a Jump Start to a Career You Love,a a 6-week, interactive career change tele-workshop designed to help you overcome inertia and get the jumpstart you need to find a career youa ll love.
Together with other like-minded career changers you will:
- Imagine your ideal career
- Overcome your
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From Speak Out, Inc.
The Presentation Lab (tm)




Participants in The Presentation Lab (tm) learn practical techniques and by experience to "own the room" whenever they speak:
1 - Speak comfortably and effectively in both planned and impromptu business and leadership situations
2 - Organize ideas and information into concise, convincing messages
3 - Develop a personal presentation style that creates impact
4 - Use visuals and supporting
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From VRDS
LEAN ENTERPRISE EXECUTIVE OVERVIEW



This course provides an overview of Lean concepts and applications within service-based organizations. Topics include: implementation approaches and barriers, methods, lessons learned, metrics and scorecards, and business results. This course helps executives see how Lean could be applied to their work, office, and organization to cut costs and increase efficiency.
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LEAN SIX SIGMA EXECUTIVE OVERVIEW



...itiative but also understand it.
This course introduces executives to Lean Six Sigma s logical approach to process improvement that helps organizations differentiate themselves from their competition by doing things better, faster, at lower cost, and with less waste. Course participants learn about implementation approaches, the DMAIC methodology, the extent of their personal involvement
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From CHANGE Partners, Inc. (CPi)
Turn Strategy into Action


Clarify Outputs
If You Don't Know Where You're Going
Get The Message Out
You Can't Detect What You Don't Inspect
Answer "What's In It For Me?"
Re-Align As You Go
Tune The Engine @ 60 Mph
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Leadership Excellence


Leadership: Art or Science?
Vision, Values, Beliefs
Create the Future
Change Mastery
Accelerated Communication
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From ColdCallUniversity.com
Setting C-level Business Appointments The 'X2 Way'




...e an Introduction that gains respect
Uncover C-level executives Business issues as it relates to your product and service offering
Identify the Slippery Slope to unsuccessful sales Prospecting conversations and find out what cures it
Develop your own Call to Action for communicating the Business Reason to Meet
Not use 1st Party references and why
Use 3rd party validations
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From Business Training Works, Inc.
Executive Cross-Cultural Communication Skills Course


FIND US UNDER THE FOLLOWING TERMS: Cross-Cultural Communication Skills Training, Cultural Awareness Training, Communicating Across Cultures, Intercultural Communication, Intercultural Communication Skills Training, Effective Cross-Cultural Communication Skills Training, Cultural Savvy
Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses
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From Associates in Professional Counseling
Anger Management Executive Coaching

A specialize course for Executives, Physician, Lawyers and other professionals, focusing on communication, emotional inteligence, stress management, and anger management skills.
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From Corporate Education Group
Six Sigma Champions Training
...esign for Champions training overlaps with the design for Executive Orientation. Champions training includes everything in the two-day executive orientation, plus a third day to allow time to organize the Business Quality Council, apply our process for chartering high leveraged projects linked to key business outcomes and wrestle with resource constraints for Black Belts around time dedicated
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From Synergy Solutions International
Know Your Buying Team Members & Their Hot Buttons







...ling large accounts, with high dollar sales, with a sales executive as the account manager driving the selling efforts of your own company s team as well as selling to a buying team. This program has sales professionals roll up their shirt sleeves , to design and implement a proactive planning and implementation selling process to win the competitive. The training content, techniques and
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Four Selling Strategies to Match Your Buyer s Mind Set






...ling large accounts, with high dollar sales, with a sales executive as the account manager driving the selling efforts of your own company s team as well as selling to a buying team. This program has sales professionals roll up their shirt sleeves , to design and implement a proactive planning and implementation selling process to win the competitive. The training content, techniques and
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Successful Change Management Program






Organizational change has become a way of life. Mergers, takeovers, layoffs, deregulation, downsizing, new technology and increased competition are daily occurrences. As a manager and leader, you are responsible to maintain performance under chaotic conditions. Your workforce can be confused, resistant and disheartened. Job security, company loyalty and career development are no longer rewards
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From Covisioning
Using Emotional Intelligence: How to Best Use Your Brain for Successful Results



...executive, team leader or parent, emotions must be considered when resolving difficulties and developing strong relationships. When emotions are triggered, the quest for logic is lost. Whether it's your own brain that is deceiving you or it's the reactive brain in the person you are talking to that is hindering progress, you have to know how to make shifts at the emotional level before
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From Deltennium
ISS Certified Board Governance Training


ISS CERTIFIED
BOARD GOVERNANCE CONTINUING EDUCATION
As founder of the National Leadership Institute (NLI), a member of the latest Association of Corporate Directors (NACD) Blue Ribbon Commission on Leadership, a Director of an NACD Chapter and a faculty member of the organization as well, Gerry Czarnecki is a highly-respected authority on corporate governance and educates clients across the
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From Corporate Education Group
Gateway Leadership Certificate Program
...e enterprise can most efficiently and effectively improve executive bench strength through the development of proven talent that has experience with the company, organizational knowledge, and a successful demonstrated track record with the enterprise?s products, markets, customers. Investing in the development of time-tested and proven staff incurs substantially less risk associated with
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From Richard Chang Associates, Inc.
Managing Projects Effectively

Maximizing Project Productivity
It is vital that projects be well-planned and carefully managed. If not, the outcome could mean overrun budgets, missed deadlines, and dissatisfied customers. Since a well-planned project is "50%" done, this highly-focused program concentrates on the first critical phase of managing projects: planning. Using their own work-related project, participants will learn
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From Corporate Education Group
Assessing Training & Development Needs to Support Business Goals
The success of any business venture is dependent on the competencies or abilities of employees in reaching their goals. The ability to conduct a high level organization assessment for the purpose of identifying training and development needs is one of the most critical tools in supporting organizational efforts of growth and marketplace adaptability. Here you will learn how to conduct an
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From Proven Training Solutions
Leading Employees Through Change
Give change agents the business skills to implement change more quickly and effectively. Understand the 4 Stages of Change and identify anticpated resistance points. Develop proactive management actions to increase acceptance and coach employees through a smoother change transition. Strengthen the importance of executive and management role models as change agents.
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Manage Off-Site Employees
Boost the performance & productivity of off-site employees and locations. Increase accountability & responsibility of people you can't see. Strengthen the communication & teamwork of different locations without being there. Develop stronger management skills, people skills, delegation skills, coaching and training skills. Establish executive perspective in managing multiple locations from a
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Successful Project Management Skills
Improve the planning & scheduling of tasks and projects in this training. Increase inter-functional communication & coordination by using improved leadership skills. Break down barriers and build better teams through enhanced coaching. Develop superior technical & interpersonal project management skills. Meet project deadlines, schedules, timelines and budgets more consistently. Build more
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From High Precision Teams
Creating a Team Culture
Want to build trust and respect among your
co-workers and managers? This 4-hour workshop
can help your group identify characteristics
that lead to better teamwork. This workshop
will help you
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High Precision Teams
Our standard 2-day class, High Precision Teams TM , offers solutions to most problems that
develop among co-workers.
The program helps
participants become more
confident at decision-making,
more personable toward
each
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Team Building Retreat on a Cruise Ship
Why settle for a team building retreat in
a rustic lodge around a campfire when for
about the same price as having a quality
instructor come to you, you can have your
whole team attend one of the most dynamic
team-building programs in the country --
on a Cruise Ship!
Enjoy great food,
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Team Building Retreat on a Cruise Ship
Why settle for a team building retreat in
a rustic lodge around a campfire when for
about the same price as having a quality
instructor come to you, you can have your
whole team attend one of the most dynamic
team-building programs in the country --
on a Cruise Ship!
Enjoy great food,
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Team Building Retreat on a Dude Ranch
This team building retreat is truly Texas
-- with a twist! Your team can watch and participate in an
actual cattle drive, go horseback riding,
visit the world's first indoor rodeo, and
dozens of other authentic Texas activities
all while staying in a luxurious hotel within
two blocks of a dozen restaurants, three
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From Groves Consulting
Six Sigma Management Training
This two-day course prepares the management team to better understand, adopt and drive the Six Sigma culture and create a design for Six Sigma implementation. Training for Management should includes a program overview, business and financial benefits of implementation, real-world examples of successful deployments, and the required training and tools to ensure successful implementation. The group
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From Simply Effective --> Results!
Radical Changes you can make to Reinvent your Business

Complacency is death to any business. We must be vigilant that what we offer clients is fresh, relevant and exciting. If you and your company are on fire, curiosity will bring your clients and prospects back for more. In this class we will explore ten radical changes you can make to reinvent your business in today s marketplace.
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From CompassPoint Nonprofit Services
Boardroom Dancing: How to Lead and When to Follow
How can Executive Directors and board work more effectively together? Come to this workshop together and learn how.
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From Steiner International Communications
Executive presentation/media coaching
Learn how to create, organize, and deliver an impactful presentation to a target audience. Coaching is offered in English, French, Spanish. One-on-one and group programs for executives. (Specializing in CEO and management team presentations to investors, the Board, media, for M&A, analysts, etc.)
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From Alliance Training and Consulting, Inc.
Finance and Accounting for Non Financial Managers
This course is designed for management employees who do not possess extensive experience or education in accounting and financial topics, and executive secretaries or administrative assistants.
The program delivers a comprehensive explanation of the major accounting and financial topics that business managers use most often. Participants will become acquainted with the general body of
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From Summit Business Solutions
Customer Service Excellence


This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations.
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