Online Executive eLearning

Touch Typing Course (Computer Keyboard Skills) For those who wish to learn to touch type accurately at approximately 15-25 words per minute without looking at the keyboard. Available at our High Holborn and Notting Hill training centres.  more...

A Step-by-Step Guide to Building a High-Performing Team ...fit from this seminar? Supervisors, managers, directors, executives, HR professionals, executive/ business coaches, organization development practitioners, all levels of employees, labor attorneys, and all other individuals interested in becoming better team members or building a high-performing team stand to benefit immensely from this seminar. What is included? Audiovisual  more...

Keys to Changing Organizational Culture ...ow to build the case for culture change The role of executives in culture change Middle managementa ™s role in culture change Key steps in changing organizational culture How to engage others in bringing about culture change Who will benefit from this seminar? Organization development practitioners, HR professionals, executives, directors, managers, supervisors,  more...

Achieving Optimal Workplace Success through Effective Communication Communication is the means for building a strong, trust-based relationship at work and elsewhere. Many talented individuals and teams fail to accomplish their goals due to ineffective communication. If you and your team want to maximize your potential and achieve optimal results, we highly recommend this seminar. In this seminar, you will learn: How to harness  more...

Best Practices in Employee Performance Management ... Who will benefit from this seminar? HR professionals, executives, directors, managers, supervisors, executive/ business coaches, trainers, organization development practitioners, and other organizational leaders stand to benefit immensely from this seminar. What is included? Audiovisual presentation a Text, audio, video, charts, pictures and other graphics are used to explain  more...

Keys to Achieving Superior Workforce Performance ...ring performance Who will benefit from this seminar? Executives, HR professionals, directors, managers, supervisors, executive/ business coaches, trainers, organization development practitioners, and other organizational leaders stand to benefit immensely from this seminar. What is included? Audiovisual presentation a Text, audio, video, charts, pictures and other graphics are  more...

How to Engage Motivate and Retain Top Talent ...force engagement Who will benefit from this seminar? Executives, HR professionals, directors, managers, supervisors, executive/ business coaches, trainers, organization development practitioners, and other organizational leaders stand to benefit immensely from this seminar. What is included? Audiovisual presentation a Text, audio, video, charts, pictures and other graphics are  more...

Ten Principles for Bringing out the Best in Others ...high performance Who will benefit from this seminar? Executives, HR professionals, directors, managers, supervisors, executive/ business coaches, trainers, organization development practitioners, and all other leaders stand to benefit immensely from this seminar. What is included? Audiovisual presentation a Text, audio, video, charts, pictures and other graphics are used to  more...

Managing Disruptive Key Employees ...fit from this seminar? Supervisors, managers, directors, executives, board members, HR professionals, executive/ business coaches, trainers, organization development practitioners, labor attorneys, and other organizational leaders stand to benefit immensely from this seminar. What is included? Audiovisual presentation a Text, audio, video, charts, pictures and other graphics are  more...

A Step-by-Step Guide to Conflict Resolution ...fit from this seminar? Supervisors, managers, directors, executives, board members, HR professionals, executive/ business coaches, organization development practitioners, all levels of employees, labor attorneys, and other individuals interested in conflict resolution stand to benefit immensely from this seminar. What is included? Audiovisual presentation a Text, audio, video,  more...

A Step-by-Step Guide to Becoming an Effective Coach ... coaches in the workplace. Coaching was mostly limited to executives. As the value of coaching has become more apparent, organizations are realizing that all employees can benefit immensely from it. However, it is cost-prohibitive to use third parties to coach an entire workforce. Leading organizations have learned something else: you can train all your managers to become effective coaches.  more...

Leading the Courtney Museum Simulation ...ed by nonprofit managers. You will assume the role of Executive Director over the troubled Courtney Museum. You will be forced to deal with issues revolving around personnel, marketing, financial, and board/ community relations. An adaptive scoreboard reflects the consequences of the learnera ™s decisions as the course progresses. Do you have what it takes to get the Courtney  more...

Management and Business Coaching Small business owners and managers today face many and varied challenges. What with the "war for talent", changing expectations from Generation X and Generation Y, the increasing complexity of the business environment and never enough time to plan strategically, to name just a few, you may be feeling overwhelmed. If you are a business owner, you may be facing these challenges on your own. If  more...

Progressing through the Complex Sale ...se decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining and maintaining key/major accounts. Also, those salespeople  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...

From Executive-level Sale to Strategic Partnership ...executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain key  more...

Preparing for the Executive-level Sale Simulation You are a regional account representative with DME Corporation, a national direct mail service provider. Your company has recently made a large investment toward the goal of becoming a "one-stop" shop with its new Fulfillment Division. You are charged with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the  more...

Progressing through the Complex Sale Simulation You are a regional account representative with DME Corporation, a national direct marketing firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply  more...

Closing Executive-level Sales Simulation ...executive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and analyzed a promising  more...

Organizational Scope of Critical Thinking ... masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid this risk and to use the systems most effectively. In this course, learners will understand the role that  more...

Planning Effective Business Meetings If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

Leading Effective Business Meetings Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...

Participating Effectively in Business Meetings A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...

Effective Business Meetings Simulation As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is  more...

The Emotionally Intelligent Leader ...d in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your emotional intelligence as a leader and then  more...

Preparing an Effective Internal Business Case Simulation For the purposes of this simulation, you are a senior product line manager of women's apparel for Zenith Athletics a national manufacturer of athletic gear and clothing. When an ambitious subordinate proposes a major market-research project geared toward the creation of a new line of mom-and-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the  more...

Managing High Performers Talent Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. The audience for this curriculum is anyone in middle/ senior  more...

Managing High Performers Identifying Competencies and Interviewing Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. The audience for  more...

Managing High Performers Training Career and Rewards Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. The  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support  more...

Partnering with Your Boss You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...

Writing Skills : Writing Long Documents Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for outlining and structuring longer documents and for creating that vital executive  more...

Troubleshooting Microsoft Windows NT Server 4.0 in the Enterprise Environment This is the fifth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Advanced Project Management Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who  more...

Strategic Sales - Gaining Access to the Executives ...Executive you will learn how to understand an executive's goals and priorities gather information about your prospect's needs and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally you will learn to work through the various stages of customer  more...

Strategic Sales - Building the Executive Relationship ...Executive Relationship you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales and you will learn how to build your credibility when selling at the executive level. Additionally you will identify the types of questions you should ask when diagnosing a prospect?s need and you will discover how to create a custom solution based on those needs.  more...

Strategic Sales - Developing Executive Proposals ...Executive Proposals you will learn the keys to preparing an effective written proposal the questions to answer before writing a sales proposal and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally you will identify ways to differentiate your proposal from those of the competition and understand the keys to  more...

Organizational Crisis Management - Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises the importance of crisis recognition and immediate management strategies on sudden crisis outbreak. It then moves on to management of information decision-making and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types for  more...

Advanced Business Communication: Guidelines for Effective Communication In the Advanced Business Communication: Guidelines for Effective Communication you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process uses of  more...

Executive Level Leadership: Becoming an Executive Leader ...Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition it emphasizes the importance of  more...

Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process ways to identify resistance to change and how to overcome that resistance. In addition this program covers trust-building methods power-sharing techniques and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Executive Level Leadership: Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn test and use information. In addition this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace governmental and internal variables that affect daily operations.  more...

Executive Secretarial Course ...executive secretarial and personal assistant course has been designed in conjunction with industry representatives and helps you learn the skills you need to succeed quickly and conveniently. - Fast track your career as a executive secretary or personal assistant (PA) - Learn the inside secrets of how to become a executive secretary or PA pro in months not years! - Study a executive  more...