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The Art of Active Listening on-line e-learning cbt (computer based) Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being  more...
SalesPlus on-line e-learning cbt (computer based) Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of  more...
Customer Service Plus on-line e-learning cbt (computer based) The difference between success and failure in today s business environment is customer service. In this course you ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course  more...
From 123-CBT Computer Based Training
Managing Performance Establishing a Peformance Plan on-line e-learning cbt (computer based)cd rom In Managing Performance: Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To  more...
Managing the Expert Developing a Successful Environment on-line e-learning cbt (computer based)cd rom Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide  more...
Managing Generations in the Workplace Generations Working Together on-line e-learning cbt (computer based)cd rom In Managing Generations in the Workplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To  more...
From Business Performance Pty Ltd
Management and Business Coaching telephone, voip Small business owners and managers today face many and varied challenges. What with the "war for talent", changing expectations from Generation X and Generation Y, the increasing complexity of the business environment and never enough time to plan strategically, to name just a few, you may be feeling overwhelmed. If you are a business owner, you may be facing these challenges on your own. If  more...
From Global Institute for Management (GIM)
Leadership Basics - Coaching Employees on-line e-learning cbt (computer based) This course focuses on the fundamentals of coaching employees and exercising leadership. In this comprehensive course, you will learn the stark contrast between managing people and leading people. You will gain an understanding of how leaders coach employees and drive them to higher levels of satisfaction and productivity. This course will cover a wide variety of topics related to coaching and  more...
From SpeedTeach
Business Corporate Coaching on-line e-learning cbt (computer based)self directedE-learning The Corporate Coaching course was created to pass on knowledge regarding coaching in general and organizational coaching in particular as well as the skills needed to become a successful coach. The course gives you and/or your organization the following advantages: Increased performance. Coaching develops the best qualities of people and teams and enables the use of these qualities at work  more...
From Basic Learning Systems
The Bull's Eye Business Writing Online course on-line e-learning cbt (computer based)study at homeself directede-bookbook Did you know that if each of America's 100 million workers made just one $10 communication error (and most make more than that), it would cost the economy over a billion dollars. The average executive spends four hours a day reading letters, emails and reports. Eighty percent of those execs say much of this time is wasted because of poorly written materials. It's a fact. Badly written  more...
From Morningstar Ventures
360 Degree Feedback Assessment Complete 360 Feedback Solutions Our web-based leadership assessment makes creating and launching online 360 surveys easy and effective. We provide a professional assessment service that ensures your 360 process is a powerful leadership development tool in your organization. We offer customized surveys aligned with your companya s leadership competencies, for one participant or thousands.  more...
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