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From Online Training Directory
Customer Service Plus
The difference between success and failure in today ™s business environment is customer service. In this course you ™ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course.
Customer Service Plus The difference between success and failure in today?s business environment is customer service. In
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Customer Service Plus
SalesPlus
Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of
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The Art of Active Listening
Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being
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From 123-CBT Computer Based Training
Managing Performance Establishing a Peformance Plan

In Managing Performance: Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To
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Managing Performance Establishing a Peformance Plan
Managing the Expert Developing a Successful Environment

Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide
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Managing Generations in the Workplace Generations Working Together

In Managing Generations in the Workplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To
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From Star Leadership, Inc
Managing Disruptive Key Employees


Organizations face a tough challenge when key employees exhibit disruptive behavior. Also known as top contributors, these employees possess specialized knowledge or skills that are critical to the success of the business or manage important clients or large accounts that might be lost if they left. Their actions have a direct impact on the bottom line. In some cases, particularly in small and
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A Step-by-Step Guide to Becoming an Effective Coach


In the past, only consultants and some HR pros were viewed as coaches in the workplace. Coaching was mostly limited to executives. As the value of coaching has become more apparent, organizations are realizing that all employees can benefit immensely from it. However, it is cost-prohibitive to use third parties to coach an entire workforce. Leading organizations have learned something else: you
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From Business Performance Pty Ltd
Management and Business Coaching
Small business owners and managers today face many and varied challenges. What with the "war for talent", changing expectations from Generation X and Generation Y, the increasing complexity of the business environment and never enough time to plan strategically, to name just a few, you may be feeling overwhelmed.
If you are a business owner, you may be facing these challenges on your own. If
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From Fog City Consulting LLC
Spring Special 11Valuable Applicable Self Paced PM Courses - 11 PDUs for ONLY 85
Trusted...Affordable...Valuable! Project Management Training When You Want It Where You Want It!
Fog City Consulting has put together a series of project management training courses that are available on your schedule. These courses are designed to help project managers prepare themselves to better represent both themselves and their project confidently and successfully to all levels of an
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From Morningstar Ventures
360 Degree Feedback Assessment
Complete 360 Feedback Solutions
Our web-based 360 leadership assessment makes creating and launching online 360 surveys and assessments easy and effective. We provide a professional assessment service that ensures your 360 process is a powerful leadership development tool in your organization. We offer customized surveys aligned with your companya s leadership competencies, for one
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From Basic Learning Systems
The Bull's Eye Business Writing Online course




Did you know that if each of America's 100 million workers made just one $10 communication error (and most make more than that), it would cost the economy over a billion dollars.
The average executive spends four hours a day reading letters, emails and reports. Eighty percent of those execs say much of this time is wasted because of poorly written materials.
It's a fact. Badly written
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