Instructor Led Executive Management Training

Simplification of Work Processes and Procedures - Quality and Productivity By the end of the program, participants will be able to: Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees in an organizational unit. Justify how the simplification of work procedures  more...

Organizational Surveys Concept to Completion - Human Resources Management By the end of the program, participants will be able to: Design and carry out different types of surveys. Understand the value of information and how to use it. Know where the information is and how to get it. Equip their organizations with the means to obtain and effectively use data to drive change. Understand corporate health, how to measure it and change it.  more...

Certified Customer Service Executive - Customer Service Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...

Managing Conflict Power through Influence - Interpersonal Skills and Self Development Define and understand sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. Provide conflict management training for others. Turn arguments into discussions and create win-win resolutions.  more...

Managing Project Teams - Project Management By the end of the program, participants will be able to: Understand how organizational structures influence projects. Develop an understanding of the various project relationships. Demonstrate the construction of project logic models. Practice general management and leadership skills. Get the right message at the right time through planning and careful tracking of stakeholder communications on the  more...

Project Management Skills - Project Management By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with  more...

Time Management - Interpersonal Skills and Self Dev By the end of the program, participants will be able to: Define time and its components. Identify and manage time wasters. Set goals and objectives and prioritize accordingly. Know their time usage profile by completing a self-assessment questionnaire. Apply one or more of the 7 habits of highly effective people.  more...

High Performance Teams - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Identify team strengths and blind spots after analyzing their personal styles and preferences. Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in a number of team building activities.  more...

Career Development and Succession Planning Understand the basics of career development and succession planning. Distinguish succession planning and management from replacement planning, talent management, and human capital management. Compare traditional and career planning-oriented HR focus. Explain employee and employer career development roles. Examine innovative corporate career development initiatives. Close the developmental gap by  more...

Public Relations and Media Skills Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques. Improve their awareness of the  more...

Fundamentals of Purchasing - Materials Management By the end of the program, participants will be able to: Understand the fundamentals and modern principles of the purchasing function. Acquire all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging requirements. Shorten total lead-time to speed up the purchasing cycle.  more...

Contract Preparation and Management - Contracts Management By the end of the program, participants will be able to: Identify and discuss the major steps involved in the contracting procedures. Develop the scope of work and recognize the implications of a poorly prepared scope. Discuss the contracting strategy including pricing. Select contractors more efficiently. Review the tendering principles and process.  more...

Creative Problem Solving and Decision Making - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as a business tool. Analyze and solve actual problems facing them at work.  more...

Win-Win Negotiation Skills - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Recognize the soft, hard and principled styles in negotiating. Plan and conduct (individually and within a team) several negotiations. Use the 10-point planning format that will allow reaching a win-win outcome. Appreciate and apply (if need be) different negotiating tactics. Identify, through several self-assessment tests, their preferred  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine their writing skills in preparation for the constructed response section of the examination. Practice sample tests. This course is designed and developed by ASQa ™s Quality Management Division. The course is presented in a way that reinforces current knowledge,  more...

Contract Administration Understanding and Implementing Contractual Obligations Identify administration tools and the roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Review techniques for solving problems as well as partnering with contractors. Discuss ways of using lessons learned.  more...

Emotional Intelligence Strategies for Success - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Understand the nature and theories underlying Emotional Intelligence (EI). Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through self assessments. Determine the impact of different leadership styles and their associated competencies on  more...

Materials and Supply Chain Management Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the right key performance indicators (KPIs) for the measurement and  more...

Warehouse Operations and Management By the end of the program, participants will be able to: Maximize customer service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Develop the technical skills of warehouse personnel. Deal and work with the problems and constraints related to warehousing management.  more...

Lean Principles Removing Waste in Organizations By the end of the program, participants will be able to: Understand concepts and importance of lean organizations. Identify typical waste in organizations and the importance of such waste on organizations profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/ reduction of operating costs, cycle time, and non value-added activities.  more...

Preparation for Project Management Professional Certification - Project Management By the end of the program, participants will be able to: Get a jump start to prepare for the PMP exam. Manage a project in compliance with the Project Management Institute (PMI) standards. Know the project management framework, processes and the nine project management knowledge areas in addition to project manager professional and social responsibilities. Recognize Project Management Book of  more...

Resolving Contractual Claims and Disputes - Contracts Management By the end of the program, participants will be able to: Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/ or deal with each type. Understand the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and  more...

Implementing and Managing a Customer Complaints System - Customer Service By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Know the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Improve existing system and benchmark against world class standards. Assess and audit complaints systems.  more...

Total Quality Management TQM Tool Box for Continual Improvement - Quality and Productivity By the end of the program, participants will be able to: Realize the importance of quality models. Understand TQM philosophy. Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Marketing for Better Results - Sales and Marketing By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing  more...

Advanced Purchasing and Cost Saving Techniques - Materials Management By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Identify the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function.  more...

Advanced Selling Strategies - Sales and Marketing By the end of the program, participants will be able to: Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and  more...

Advanced Warehouse Management - Materials Management By the end of the program, participants will be able to: Identify causes of problems and opportunities for improving warehouse operations. Develop key performance indicators and benchmark warehouse performance. Outline a proper framework for selecting a warehouse management system. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Understand some  more...

Creative Thinking and Innovation Techniques - Interpersonal Skills and Self Develpoment By the end of the program, participants will be able to: Determine their potential for creativity and innovation. Apply the creative thinking skills and methods in various work-related situations. Practice thinking in non-conventional ways (thinking out of the box using Mind Mapping and TRIZ). Recollect and retrieve memorized information easily and quickly. Use creative thinking strategies in  more...

Advanced Public Relations Strategies - Public Relations By the end of the program, participants will be able to: Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

ASQ Six Sigma Green Belt - Quality and Productivity By the end of the program, participants will be able to: Function as a tools application member of a Six Sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses using simple statistical tools. Design simple experiments that help validate improvement options. Work with process owners to ensure process gains are  more...

Managing Projects Using Microsoft Project - Project Management Practice the basic project management foundational skills by following the project life cycle in compliance with Project Management Institute (PMI) standards. Apply project management tools and techniques to deliver the projects on time and within budget. Use Microsoft Project® as a planning, tracking, and reporting tool. Identify the capabilities of Microsoft Project® in scheduling,  more...

Market Research Foundations and Applications - Sales and Marketing By the end of the program, participants will be able to: Use marketing research to close information gaps and enrich the marketing plan with winning strategies. Plan, design and execute vital marketing research projects. Know why, when and how to use a variety of research methods and techniques such as surveys, focus groups, conjoint analysis and more.  more...

Business Etiquette and Protocol - Public Relations By the end of the program, participants will be able to: Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the media.  more...

Certified Customer Service Professional - Customer Service By the end of the program, participants will be able to: Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Comprehend the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic  more...

Negotiation Strategies for Better Purchasing Value - Materials Management By the end of the program, participants will be able to: Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Understand supplier strong points and buyer strong points.  more...

Certified Contract Manager - Contracts Management By the end of the program, participants will be able to: Identify problems, principles, definitions and the major steps involved in the contracting process. Define ways to develop the scope of work and avoid pitfalls. Develop criteria to invite, receive and evaluate tenders. Identify administration tools and the roles of Contract Manager/ Administrator. Discuss ways of using lessons learned to  more...

Tendering Procedures and Bid Evaluation - Contracts Management By the end of the program, participants will be able to: Realize the contracting stages from setting the scope of work to awarding the contract. Evaluate, in-depth, the process of preparing tenders and selecting potential suppliers. Understand the issues involved in assessing tenders for quality as well as value for money including e-Auction. Apply several approaches to bid evaluation using  more...

Handling the Media and Public Speaking - Public Relations By the end of the program, participants will be able to: Define media and learn the techniques needed to handle its various types. Conduct winning media interviews, whether live or recorded. Prepare smart press releases aimed at enhancing organizational reputation. Deal with Public Speaking Anxiety and learn how to subdue its effect when needed. Deliver balanced and well structured public speeches  more...

Customer Loyalty Strategies and Measurement - Sales and Marketing By the end of the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create  more...

Evaluating and Rating Suppliers - Materials Management By the end of the program, participants will be able to: Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved supplier list or bid list. Design scientific surveys to measure the performance of suppliers.  more...

Understanding and Implementing Six Sigma - Quality and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Implementing and Documenting an ISO 9001 2008 Quality System - Quality and Productivity By the end of the program, participants will be able to: Understand the quality concepts and importance of quality systems in organizations. Know the different standards and the eight principles of quality. Recognize how quality management systems can impact the profitability of an organization. Apply ISO 9001: 2008 methodologies. Develop an effective ISO 9001: 2008 assessment plan.  more...

Managing Time and Cost of Projects - Project Management By the end of the program, participants will be able to: Understand project management framework, processes and tools in compliance with Project Management Institute (PMI) standards. Focus on time and cost management. Discover different methods of constructing project diagrams, schedules and plans. Apply tools and techniques necessary to perform an in-depth analysis on project schedules and plans.  more...

Certified Team Leader - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Promote trust and rapport by exploring team player styles. Build an effective and empowered team. Examine the work practices of high performing teams. Gain new insights into creating a motivating team environment. Implement strategies for improving team relationships. Develop strategies for implementing changes within a team.  more...

Safety in Fleet Operations - Materials Management By the end of the program, participants will be able to: Become familiar with transportation risks management. Communicate effectively amongst fleet personnel. Recognize other drivers aggressive driving habits and deal with that effectively and safely. Familiarize themselves with dangerous factors leading to fatal road crashes.  more...

Stress Control - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Define what stress is, how it is caused and how the body responds to stress according to the General Adaptation Syndrome-GAS theory. Discuss what happens when stress is out of control. Analyze the causes of stress accurately and plan to control them. Suggest ways and techniques to lower stress levels by: Improving work/ living environment.  more...

Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing By the end of the program, participants will be able to: Improve margins and keep more profit. Prioritize efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Maximize human capital utilization. Identify, evaluate and prioritize opportunities for business and  more...

Improving Productivity through Quality and Cost Reduction - Quality and Productivity By the end of the program, participants will be able to: Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Discover the business processes that need re-evaluating and/ or  more...

Negotiating Contracts Effectively - Contracts Management By the end of the program, participants will be able to: Recognize the importance of developing a solid Scope of Work and the implications of failing to do so. Decide when to negotiate, as opposed to tendering. Plan and conduct several contract-related negotiations. Use communication and planning skills that will allow reaching a win-win outcome. Successfully negotiate Contractual Claims and  more...

Telesales Techniques to Boost Your Phone Sales - Sales and Marketing By the end of the program, participants will be able to: Apply professionalism in using the business phone. Acquire an excellent knowledge of their products and services. Demonstrate an awareness of their customer's needs and wants. Develop superb skills in managing communication. Build rapport quickly and effectively. Maximizing persistence so that goals can be achieved.  more...

Process Management Mapping and Improvement - Quality and Productivity By the end of the program, participants will be able to: Understand process definitions and importance of processes in their organizations. Examine elements of a business process. Do process assessments for core, support and linkage processes. Analyze, simplify and improve processes. Create process maps and measure performance.  more...

Effective Promotion and Advertisement Strategies - Sales and Marketing By the end of the program, participants will be able to: Analyze the power of promotion and advertisement in boosting sales. Design a promotion plan aimed at the trade and the consumer. Apply the criteria of effective advertisement campaigns. Understand the principles of merchandising in outlets.  more...

Re-Engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity By the end of the program, participants will be able to: Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure  more...

Certified Administration and Office Management Professional Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude  more...

Certified Purchasing Professional Realize the important organizational role of the purchasing department. Use the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors.  more...

Tendering Procedures and Bid Evaluation Recognize the contracting stages from setting the scope of work to awarding the contract. Evaluate, in-depth, the process of preparing tenders and selecting potential suppliers. Identify the issues involved in assessing tenders for quality as well as value for money including e-Auction. Apply several approaches to bid evaluation using criteria, weights and scoring measures.  more...

Negotiation Strategies for Better Purchasing Value Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Understand supplier strong points and buyer strong points.  more...

Resolving Contractual Claims and Disputes Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/ or deal with each type. Apply, through actual situations, the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual claims  more...

Advanced Occupational Safety And Health Enhance their ability to effectively manage a Safety and Health program. Identify the important factors and steps in hazard analysis and control. Design and implement an Emergency Action Plan. Develop skills in safety supervision, leadership and evaluation. Initiate and conclude an effective Accident Investigation.  more...

Meirc Certificate in Advanced Project Management Define project management framework, processes and tools in compliance with Project Management Institute standards. Analyze the relationship of time, cost and risk when managing projects. Apply different methods of project selection. Construct project diagrams, schedules and plans. Use the techniques necessary to perform an in-depth analysis on project schedules and plans. Identify different  more...

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Define the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and the  more...

Basel II and Operational Risk ...Discuss the new challenges for the board of directors and executive management a A detailed look at modern operational risk management, including quantification, loss modelling, key risk indicators and practical methods for operational risk managers a Latest thinking on approaches to stress testing and the pillar 2 obligations under Basel II a Learn how different countries are  more...