Instructor Led Executives Training

Electronic Records Management ERM Masterclass ...with the knowledge to get ownership and support by senior executives and users - The ERM Concepts component covers the lifecycle of records and related concepts such as Classification Schemes, Metadata, Security, Retention and Disposal. - The ERM Process component covers the implementation and related processes such as Information Survey, Business Requirements, Business Case, and Roll Out. -  more...

Complete SEO ...practical, hands-on course aimed at online marketers, web executives, webmasters, agency account managers and campaign managers who want to understand what SEO is and how to plan & implement an SEO campaign for their own website using internal resources or by engaging an agency. Upon successful completion of this course, students will be able to build and implement an SEO strategy & action  more...

Ask an Expert with Hilary Blair - no cost to join Join Alicia Marie as she interviews Voice Coach Hilary Blair. Wednesday, November 5th @ 3-4pm CST *Finding Your Voice: Does Your Voice Portray You or Betray You?* Hilary has been a teacher and performer for 30+ years. She teaches voice, public speaking, and voice-over for the Denver Center for the Performing Arts and the National Theatre Conservatory, and is a professional voice-over  more...

Complete Google Analytics ...practical, hands-on course aimed at online marketers, web executives, webmasters, agency account managers and campaign managers who need to understand Google Analytics reports and act on the information they provide. Pre-requisites Administration access to an active Google Analytics account is required for the duration of the course. Objectives Upon successful completion of this course,  more...

Organic Search Analytics Bootcamp ...practical, hands-on course aimed at online marketers, web executives, webmasters, agency account managers and campaign managers who want to understand what SEO is and how to plan & implement an SEO campaign, interpret Google Analytics reports and act on the information they provide, and improve their site traffic through careful use of professional SEO techniques. Pre-requisites No  more...

The Coaching Clinic - Coaching Skills for Managers 314 East Highland Mall Blvd. Ste #403 Austin Tx Coaching is the quickest and most effective method for developing your employees. Coaching leads to initiative and motivation. Coaching develops a solutions oriented attitude rather than problems and avoidance. A fun, highly participative and practical course designed to provide you and your managers wit the tools and skills needed to become an outstanding coach. Participants will go  more...

How to make competition irrelevant? ...eurship and remain competitive. Attendance by a group of executives and managers from your company is highly recommended as you will understand how people can be influenced to create high achievers with innovative workplace. David Wee Founder & CEO - DW ASSOCIATES PTE LTD / ASIA SPEAKERS BUREAU (ASB) Chief Executive for Asia - LONDON SPEAKER BUREAU 2 Sin Ming Road, 02-05 Sin Ming  more...

How great leaders get great results? ...programme is organized around the premise that successful executives, organizations, even countries need to be able to do two interrelated things well: 1. Lead and set a leadership example since effectively implementing anything requires enrolling and motivating others in a shared and compelling vision. 2. Think and act creatively and innovatively since the challenges we faced are  more...

RE-inventing Leadership & Corporate Entrepreneurship ...uld attend? This program is highly recommended for all executives and managers with general management, staff or functional responsibilities. Young, high flying managers selected for accelerated development and identified as potential leaders cannot afford to miss this high intensive training program. David Wee Founder & CEO - DW ASSOCIATES PTE LTD / ASIA SPEAKERS BUREAU (ASB)  more...

How skillful leaders develop winning competitive strategy and respond to change? ...ative brainstorming session. Who should attend? Executives, managers and professionals High-performance individuals and entrepreneurs Partners and teams are encouraged to attend together David Wee Founder & CEO - DW ASSOCIATES PTE LTD / ASIA SPEAKERS BUREAU (ASB) Chief Executive for Asia - LONDON SPEAKER BUREAU Vice President - SINGAPORE INSTITUTE OF MANAGEMENT,  more...

Resilience Entrepreneurship ...========== This workshop is designed for managers and executives who have to lead people. CXOs, Entrepreneurs, Professionals and executives in Customer Relationship Management, Advertising, Business Development, Product Development, Brand Development, Operations, Merchandising, Sales, Marketing, Human Resources, Department Head, .and everyone who wants to tap on ideas to create a fun  more...

Computer Forensic Analysis ...rganization as well as your options. Gone is the day when executives had the luxury of considering a multi-million dollar decision for a few hours. In the case of a modern cyber attack, decisions must be made in seconds or at most minutes, and those decisions almost always have surprising legal implications. Prior to September 11, 2001, the threshold of computer-crime damage  more...

Adopting Agile Software Development Practices Training from Modulus Training ...course is designed for managers, programmers, developers, executives, and anyone interested in learning the benefits of and how to execute agile development practices, this course explores: The concept of development agility and the Agile Manifesto Each of the major agile development methods underscoring their strengths and weaknesses How to manage an agile environment even within a  more...

Agile Development Essentials Training from Modulus Training ...course is designed for managers, programmers, developers, executives, and anyone interested in learning the benefits of agile development, this course: The overall purpose of this class is to provide technical education rather than functional training. Through presentations, demonstrations, and discussions, students will explore and come to understand: The concept of development agility and  more...

Certified ISO 90012008 Implementor cum auditor course in Bangalore ...ves, Quality Managers, Software Quality Analysts, Quality Executives. Course Content Day 1: a Course introduction a Need for management systems a Understanding ISO 9001: 2008 a Test on ISO 9001: 2008 Day 2: a Principles of Internal Auditing a Preparation of Audit Checklists based on ISO 9001: 2008 a Auditor Role plays based on Casestudy a Certificate Examination Day 3: a  more...

Covered Bonds ...a Accountants & Lawyers (CPD eligible) a IT & System executives involved in Fixed Income applications a Brokers, Bankers and IFAs looking at new investment opportunities a Dealers, Treasury, Control and Valuation staff Basic Fixed Income knowledge and some awareness of the basics of mortgages would be helpful but is not essential. Our Covered Bonds Course can be held  more...

Business Decision Maturity Model BDMM The Executive Tool for Achieving Organizational Business Decision Maturity ...executives and architects interested in aligning business objectives with optimum business decision management practices. Its premise is that a The quality of a business is related not only to the quality of its business processes and software infrastructure but also to the quality of the business decisions that drive both of these.a Business Decision Management itself is gaining  more...

Building a Business Architecture using Value Chains Value Streams The Building a Business Architecture Using Value Chains and Value Streams class describes an approach and method for building an architecture of the business. It explains how to build and integrate your customer centric cross-functional processes, sometimes called value streams or capabilities, with the IT architectures and the value chains found in the corporate strategy. It formally captures  more...

Executive Coaching and Mentoring ...Executives who require professional, mature experts in all matters related to change; Our seasoned team can support individuals at both a personal development and professional level. In our experience we have found the most valuable service offered to senior managers and execs is an ear to listen and a compassionate yet educated, experienced and structured opinion for the difficulties they  more...

Leveraged Loans ...Leveraged Finance a Private Equity and Venture Capital executives a Debt Traders a Hedge Fund managers looking for opportunities a Fixed Income Managers considering the Distressed Debt market a Support staff for those dealing in / investing / lending in the Distressed Debt area a Fund Managers a Institutional Investors a Lawyers & Accountants (CPD credit) a Private  more...

Certified ISO 20000 Internal Auditor cum Implementer Program in Bangalore ...ice Managers, Quality Managers, Quality Analysts, Quality Executives. Course Contents Day 1: a Course introduction a Need for management systems a Understanding ISO 20000 a Clauses of ISO 20000 a Test on ISO 20000 Day 2: a Steps for implementing ISO 20000 a ITSM Manual a Developing processes a Developing CMDB a Certificate Examination Day 3: a Principles of Internal  more...

Distressed Debt ...Compliance staff) a Private Equity and Venture Capital executives a Debt Traders a Hedge Fund managers looking for opportunities a Fixed Income Managers considering the Distressed Debt market a Support staff for those dealing in / investing / lending in the Distressed Debt area a Fund Managers a Institutional Investors a Private Bankers considering higher return +  more...

Hedge Fund Performance Measurement Overview The objective of this course is to give an understanding and review of Hedge Fund performance indicators and quantitative assessment measures using real industry data examples. This course is also useful for those dealing with normal Mutual Fund performance measures. No prior knowledge of Performance Measures is assumed but a basic knowledge of statistics is useful (volatility,  more...

Bonds Fixed Income Markets Objective To provide a comprehensive overview of the major bond and fixed income markets, their instruments and their workings, assuming no prior knowledge. Delegates a Fixed Income Support and Settlement staff a Back and Mid Office Staff a Support Staff for Fund Managers a Compliance Officers a Auditors and Accounting Staff a IT and Systems executives designing systems for  more...

Fund Management Overview ...stees and Managers a Institutional Sales and Marketing executives a Lawyers in house and in practice (CPD Credit) a IT and Systems executives a Trainee Fund Managers a Brokers and Custodians a Compliance Officers a Accountants and Actuaries a HR, Personnel and Recruitment managers No specific prior knowledge is assumed but delegates should have at least 3 months'  more...

Pension Investment Briefing Background The Pensions Act requires all Trustees of Pension Funds to have knowledge and understanding of a wide range of investment issues and practices. In addition knowledge of relevant Pensions law is needed. This 2 day course is designed to present the main and secondary elements needed in a useful, entertaining and practical fashion. No specific prior knowledge is assumed.  more...

Certified ISO 90012008 Internal Auditor Course Certified ISO 9001: 2008 Internal Auditor Course will help Internal Auditors to conduct effective internal audits against the updated ISO 9001: 2008 standard. The participants will also have access to world class eLearning program on ISO 9001 and Internal Audit from Adaptive Processes. Target Audience: Management Representatives, Quality Managers, Software Quality Analysts, Quality Executives.  more...

Understanding Financial Trading OBJECTIVE To provide anyone involved in or with traders with a firsthand experience of financial market trading. Having gained an insight into trading in financial markets participants should be able to: a Understand trading jargon a Discuss traders requirements with confidence a Offer better support and solutions for clients and colleagues Different products such as Equities, FX,  more...

Swaps Overview BACKGROUND Swaps have increased both in variety and use over the last few years. They underpin many trading strategies and numerous investment products. While simple to those in detailed daily contact with Swaps, they appear confusing to those with less experience or to those without formal training. This course provides a fairly detailed overview of Swaps, what they are, how they are used and  more...

Securities Lending and Borrowing Background The numbers of Securities Lending & Borrowing transactions have been growing steadily for years. They now represent a substantial part of the daily settlement value in most European markets and play an important role in facilitating market liquidity. Securities L & B markets are driven by a diverse set of considerations such as raising portfolio returns, taking positions, creating  more...

Collateral Management Background OTC Derivatives, Repos and Securities Lending and Borrowing are now recognised as very sensitive areas inside many Securities Operations departments, whether on the Buy or Sell sides. As the demise of Lehman Brothers showed, besides a number of unpublicised hiccups, Collateral Management within these activities is a critical function in mitigating counterparty risk and in  more...

LaMarsh - The Leader as Sponsor of Change Leadership plays a key role in change "Better, faster, cheaper" is becoming a standard operating principle among organizations that want to remain competitive. While leaders try to stay focused on building a clear vision for the future and making sure it happens, they are confronted with increasing pressure to become more involved in change initiatives. Leaders can't just articulate a vision  more...

One Day Media Training Course ...me, the two day course is a more complete option, but for executives short of time, this course covers the essential principles of dealing with the media. The course examines how the media works and looks at the most effective ways of dealing with the different media organisations. It also gives delegates a chance to practice their interview techniques with a professional TV interviewer. At  more...

Get Creative Get Results ...results for your senior team Connect with like minded executives to discuss shared issues in an informal, relaxed atmosphere The Community All delegates will receive one yeara s FREE subscription to our exclusive Get Creative Get Results Community, which will enable you to continue networking with contacts after the event The Community will provide both online, telephone and face  more...

Introduction to Microsoft Project This course covers all the steps involved in planning a project using Microsoft Project. Throughout the course, participants work directly with this software and take part in workshops designed to allow them to experiment with key planning aspects. This course can be taken in-class or in an online instructor lead format. Participants receive 14 PDUs upon completion.  more...

Ducat Noida DUCAT offers a wide spectrum of technical courses and application courses designed to suit every skill level, as well as the ability to consult directly with organizations to tailor made learning plans for any number of employees. Our products and services have a wide appeal and are applicable those in varied positions including network administrators, systems analysts, systems architects, test  more...

Innovation Games for Customer Understanding in Mountain View CA This course is based on Luke Hohmanna ™s book "Innovation Games ®: Creating Breakthrough Products Through Collaborative Play", and the techniques have been used by such companies as HP, Adobe, Cisco, SAP, Qualcomm, Emerson Climate Technologies and many others. Modern product development practices, especially those that focus on innovative products and services, place great emphasis  more...

How to Coach for Executive Success Equip senior executives with the core skills and understanding of executive coaching.  more...

The Principles of Problem Solving and Decision Making 2 x week Masterclass Dealing with what all managers and executives are employed to do - 'effectively' - solve problems and make decisions. Learn techniques that support the latest concepts for Creative and Critical Thinking.  more...

How to Conduct a Meeting Attendance at Meetings may take up in excess of 40% of many executives work time, so it is essential that those responsible for Conducting a Meeting ensure that this time is used effectively and progressively. This course considers the fundamentals of preparing, organising, conducting and reviewing a successful meeting, and considers techniques to assist in this undertaking.  more...

Practical Contract Law for Non Lawyers 3-4 November 2011 Singapore IBCa ™s best seller, Practical Contract Law for Non-Lawyers will be held from 3-4 November 2011 in Singapore. In the current climate full of uncertainties, it is extremely crucial that professionals like yourself to be well versed with the latest laws governing contracts. You need to be able to identify and deal with legal risks in a commercial transaction and understand different ways of  more...

Advanced Balanced Scorecard 13-14 October 2011 Singapore Scheduled on 13-14 October 2011 at Singapore, Advanced Balanced Scorecard is designed for people in the private, public and non-profit organizations who have prior knowledge on Balanced Scorecard and those who are responsible for development, implementation, and continuous improvement of scorecard including CEOs, Managing Directors, Vice Presidents, Directors, Strategic Planning, Corporate Affairs  more...

Lean Executive Overview ...utive Overview Duration: 1 Day Target Audience: Senior Executives, Managers and Leaders from both the manufacturing and service(including banking and finance, logistics, healthcare, government and public service) sectors Course Objectives: The Lean Executive Overview Programme will enable participants to: Gain an understanding of the Lean concept and principles, as well as an  more...

Six Sigma Executive Overview ...utive Overview Duration: 1 Day Target Audience: Senior Executives, Managers and Leaders from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors Course Objectives: At the end of this course, participants will be able to achieve an effective understanding of the following: The Six Sigma philosophy and  more...

Perfect PA Enhancing executive performance Excellent Minute Taking Skills Perfect PA, Enhancing executive performance & Excellent Minute Taking Skills... This course covers the key aspects of the PA role. The PA takes responsibility for much of the organisation and co-ordination in the office. It is a task that requires tact, diplomacy the ability to communicate with all levels. A good PA makes an enormous contribution to organisationa ™s effectiveness and  more...

Executive PA Diploma Designed for: Individuals who wish to gain comprehensive secretarial, business and computer skills in preparation for a career as a Personal Assistant at high-level management. Objectives: To provide you with both excellent IT and business skills to support senior executives. The courses are based on audio led tuition which gives increased flexibility in terms of when you study. However  more...

Executive Plus Diploma ...vide an efficient and fully professional service to chief executives and other senior management. The objectives for this course are: To provide you with essential skills to enable you to excel in the above role, using not only the traditional secretarial skills, including shorthand and typing, but also learning the latest Microsoft Office applications and undertaking specific professional  more...

IT Infrastructure Library v3 FoundationITIL V3 We are living in the world of Information Technology where almost every company using IT infrastructure and services. IT is facilitating tool that improves efficiency of organization. So there is always need for companies, to use and maintain robust IT environment. This course specifically focused on fundamental of Information infrastructure processes and its functions. The need for a strong IT  more...

Mergers Acquisitions 21-22 February 2011 Singapore Scheduled on 21-22 February 2011 at Singapore, Mergers & Acquisitions is a 2-day masterclass that will analyse contemporary corporate mergers & acquisitions in Asia. This is a practical course with case studies and exercises on M&A strategy, acquisition valuation, and commercial due diligence on an acquisition. Those who will benefit from this course are senior executives of companies  more...

Building and Leading Effectives Teams 24-25 March 2011 Kuala Lumpur Malaysia Building and Leading Effectives Teams a to be held on 24-25 March 2011 at Kuala Lumpur, Malaysia - is a 2-day course dedicated to building a solid foundation for your development and equipping you with tools and techniques to supervise and manage your team effectively and thus contributing to your organisationa ™s goals. If you are a line manager, supervisor, team leader, project leader,  more...

Practical Contract Law for Non Lawyers, 14-15 April 2011 Singapore IMAa ™s Practical Contract Law for Non-Lawyers course; which will be held from 17-18 January 2011 in Kuala Lumpur, Malaysia & 14-15 April 2011 in Singapore, is one of IBCa ™s most popular courses. In the current climate full of uncertainties, it is extremely crucial that professionals like yourself to be well versed with the latest laws governing contracts. You need to be able to  more...

Maximising Corporate Excellence at Workplace We offer 'Maximising Corporate Excellence at Workplace' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. This workshop includes lectures, reading materials, case studies discussions, simulation exercises, presentation by participants. It is an interactive session which gives lots of room for participants to make the best of the workshop.  more...

Effective Supervisory Skills Personal Development for Middle Management Executives Why effective supervisory skills? Effective supervisory skill is essential for the delivery of high quality service. Supervisory failures are the leading causes of conflicts and low productivity at workplace. Although so much focus has been put on changing cultures and the impact on organization, it is no doubt, that proper leadership has always been the key to both the success and the failure  more...

Safety for Senior Executives IOSH Approved A one day workshop for directors and senior managers. It explains their health and safety role and how this should influence their strategic thinking and holistic risk management practices. The in-house course can be tailored to use an organisation's own systems, policies and procedures, making all the information immediately relevant and applicable to the participants own work situation.  more...

Electronic Content Management Course The Electronic Content Management course covers concepts and technologies for ECM. This course is taught in a classroom envirinment by an instructor. The Enterprise Content Management course is designed for; Business Analysts IT Management Technical staff Record Management personnel Business Unit (line staff & management) Implementation team - IT and business Suppliers,  more...

Electronc Records Management Course The Electronic Records Management course incorporates new and emerging best practices and technologies for managing electronic records. This course is taught in a classroom by a certified instructor. The Electronic Records Management course is designed for; Business Analysts IT Management Technical staff Record Management personnel Business Unit (line staff & management)  more...

Training for New Managers ...executives interviewed by Robert Half and Associates in 2009 cited unhappiness with management as the reason good employees quit. 40% of newly promoted managers and executives fail within 18 months of starting new jobs, according to research by Manchester, Inc. 53% of managers and executives brought on board from outside are gone within a year, according HR consultants Development Dimensions  more...

Google AdWords 101 Introduction to Paid Search Management ...ement, is a one day course aimed at online marketers, web executives, webmasters, agency account managers/ directors, and campaign managers who need to set-up, manage and optimise Google AdWords paid search campaigns, following industry best practice to start generating profitable website traffic. After successful completion students will be able to plan, set-up, manage and optimise,  more...

Leading an Alliance Team ...d to turf battles and forge true collaboration. - Our executives are visible champions of our alliances! Get additional insight into why you don t get more support from some key executives. Hear tips on what to say, how to say it, and what not to say. We know, quantifiably, the progress of our alliances! Develop an effective metric dashboard that drives the right behaviors,  more...

Integrated Mine Planning Strategy Optimisation ...power your senior mining engineers and long-term planning executives to uncover areas that offer substantial additional value which has not been fully exploited by the mining industry. Neoedge will be partnering with Dr Brett King, Founder & Managing Director of Strategy Optimisation Systems, Australia to bring to you a 3-day workshop on a Integrated Mine Planning: Strategy Optimisationa  more...

Certificate course in Clinical Research Training at your Convenience correspondence with personal assistance Certificate Course in Clinical Research Training, Course at your Convenience ( correspondence with personal assistance) Student doing correspondence can attend a Two 2-day workshopsa ™ in any of our centre. Conducted by CCRT, Mumbai at New Panvel, Navi Mumbai. Course Duration: 4 to 6 Months (Weekend Batches) Course Content: * New Drug Development Process * Phases Of Clinical  more...

VishvaVidya Career Programme in ERP Finance ERP Financialsa ™ applications automate and streamline all your financial business processes for enterprise wide daily business intelligence a this lets organizations make more informed decisions, improve operations, and reduce costs. ERP Financials is used in organizations, small and large, profit and non-profit, from all verticals. VishvaVidya ERP Financials career program will ensure  more...

Production Sharing Contracts PSC Master Class ...fast developing petroleum market is essential if relevant executives in both the public and private sectors are to create and implement the optimum regulatory and commercial environment for revenue and profit maximisation. Nowhere is this more important than in the development and negotiation of Production Sharing Contracts (PSCs), a critical part of global petroleum exploration, production and  more...

Negotiating Successful Gas LNG Contracts ...and Trinidad, and altogether is training in excess of 180 executives in the industry every year. Companies that have participated in the previous rounds of this course include virtually all of the major oil and gas companies such as BP, Shell, ChevronTexaco, Pertamina, Itochu Japan, Petronas, CNPC China, China Light & Power, BG Group, OMV, PT BPMiGas, TOTAL, Lukoil Overseas, BHP Billiton,  more...

ITIL Foundation Bridge Classroom ...-certificate course has been designed for IT and business executives and their staff who need a brief overview and awareness of ITIL v3 concepts. This self-paced e-learning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL v3 as a general interest, as  more...

The Genius Inside Workshop Series The Genius Inside Workshop Series is an adapted version of a leadership development coaching program designed for groups. Ita s the perfect solution for organizations with budgetary constraints who want coaching for managers, executives and leaders. The workshops are interactive and efficient. At the outset of the program, personal effectiveness is linked to job  more...

An introduction to Balanced Scorecard ...ent approach or to adopt the Balanced Scorecard approach Executives who want to be armed with knowledge sufficient to assess consultant vendors of Balanced Scorecard design services Time-poor managers who need to know what Balanced Scorecard is all about, but not necessarily the detail of how to build one Come on the seminar to learn more about what Balanced Scorecard is, and how leading  more...

Power Presentation Skills When you have learned the art of Power Presentation Skills, you hold one of the major keys to advancement in the business world. Effective presentations lubricate a smooth flow of communication, internally and externally. Sharing your message with others in a way that is clearly understood will pave the way for you to achieve your goals. Having technical knowledge, experience and  more...

Strategic Key Account Sales Our Strategic, Key-Account Sales Training Workshop is an advanced sales workshop designed for sales professionals who pursue accounts that require multiple sales calls to multiple decision makers. Typically 2-3 days in length, this customized sales training program is tailored to each clienta ™s needs via our pre-workshop interview and sales skills assessment process. Included are  more...

Business Writers Challenges with PowerSuasion Writing Profile ...ons who have to supervise (or edit) writing by others! Executives who want to reduce costs Managers who want techniques and tips to manage writing better Salespeople who want to learn writing strategies to close more business and have better customer relationships Professionals who want to write more easily and get the results they want -------------------------- Designed for the busy  more...

Executive Coaching ...in the workplace. We specialize in coaching client facing executives and managers around effective performance and business communication skills for the workplace. What we offer is unbiased objectivity, confidentiality, motivation, and practical support. It has been proven that coaching alongside training sessions helps to strengthen learning and achieve faster results. COACHING METHODOLOGY  more...

G K Lim's Passion At Work Program ...s to motivate the workforce. Furthermore, supervisors, executives and senior executives do not find the need to change. To them, what worked in the past will still work. When asked to try something new, they put up roadblocks on the way and resist change Organizations, faced with this double-edged unsavory situation, need to find a way to enhance productivity. Solution: The solution  more...

The Essentials of Data Mining and Predictive Modeling for Internet and Direct Marketers ...UIREMENTS As an introductory course for IT and marketing executives, practitioners, and strategists, a familiarity with basic statistics and technology is helpful but is not required. We will give you everything you need to know ... and more. COURSE OFFERINGS AND DATES The Essentials of Data Mining and Predictive modeling will offered in the following locations during 2009: * Feb  more...

Advanced Data Mining and Predictive Modeling for Internet and Direct Marketers ...IREMENTS This course is recommended for IT and marketing executives, internet marketers, direct marketers, practitioners, and strategists. The course is designed for those who're seeking to profitably grow their capabilities via more potent direct and internet marketing analytics, those who're already heavily involved, and for practitioners. No prior experience is needed but it you may want  more...

XML Technologies Overview Extensible Markup Language (XML) has become the technology of choice for data transfer. XML is actually a family of standards, some of which are still emerging. This course explains what XML is and the roles that it is playing in todays Applications, and the role it will play in the future. Coverage includes: XML, XSLT, XPath, XSL-FO, XML Schema (WXS), XML Namespaces, Resource Description  more...

Organizational Change Managment for Executives A One day Course for Managers Is every organization ready to change? What elements need to be present to drive a successful change effort? Although it is crucial to develop processes, technology, and a work setting that enable the organization to meet its perform ance goals, it is impos sible to achieve or sustain a change initiative unless the organization accepts and adopts the changes.  more...

G K Lim's Stress Management Program ...tions in Asia have mentally and emotionally weakened many executives with destructive negative stress. Such work-related stress is seriously affecting personal health and organizational productivity. Stress cripples the person and the company. This program helps you unclog your human system -- so that your company's profits soar, productivity increases, and market share enhanced. And  more...

Comprehensive Customer Service Training This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...

Handling Customer Complaints This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...

Customer Service Telephone Techniques This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...

Customer Service & The Use of Email This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position  more...