Instructor Led Exercises Training in Gauteng, South Africa
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From Kwapele Learning & Consulting (Pty) Ltd
Care for customer
...ocus
5. 4 Problem-Solve
5. 5 Principles of Defusing
Exercises
Module 6 Interpersonal Communication
6. 1 Introduction
6. 2 Opening Stage
6. 3 Clarifying Stage
6. 4 Generating Stage
6. 5 Closing Stage
Module 7 Practising Behaviours that Calm Customers
7. 1 Listening Habits
7. 2 More Words to Watch
7. 3 Additional Pointers
7. 4 Handling Complaints
7. 4.1 Complaints
more...
