Instructor Led Exercises Training in Arizona, USA

All About Use Cases Use cases have become the defacto standard for capturing and communicating detailed, functional requirements from the business community to the information technology group. What should be in a use case, however, is not necessarily clearly defined. This 2-day course presents techniques for discovering and communicating business, solution, system, and detail-level use cases. It is designed around  more...

IT Governance Foundation Course and Exam based on COBIT 41 Course Description Control Objectives for Information and Related Technology (CobiT) is an IT Governance, control framework and maturity model. CobiTa ™s purpose is to align IT resources with an enterprisea ™s business objectives so services and information, when delivered, meet quality, fiduciary and security needs. CobiT helps meet the multiple needs of management by bridging the  more...

ISOIEC 20000 Foundations Training Course and Exam Course Description The ISO/ IEC 20000 standard for IT Service Management allows an organization to demonstrate achievement of excellence and compliance with global best practices for quality in IT Service Management (ITSM). What You Can Expect The ISO/ IEC20000 Foundation course is the entry level course for the ISO/ IEC20000 standard for IT Service Management. Participants will learn the  more...