Online Explain eLearning - Training Resources

Visual Studio .NET and ASP.NET Online Training ... Getting Started Describe the evolution of ASP to ASP.NET Explain the platform requirements for ASP.NET Describe ASP.NET programming models Explain what Web forms are and their uses Create an ASP.NET application Describe IIS application roots Explain how HTML and XML work in ASP.NET Visual Studio .NET and ASP.NET Using Server Controls Describe how server controls are used in ASP.NET Describe  more...

Safe Computing For Educators The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and  more...

Client/Server Development and Remote Data Access in Visual Basic This intermediate 7-week course teaches how to implement database access through client/server architecture over the Internet in Visual Basic. Many applications today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide  more...

Chinese Seasonal Approach to Health .... Designed for the beginning herbalist, this course will explain the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. As you learn more about alternative health you will realize that there is more to good health than just taking herbs, vitamins, eating good food and exercising. There is a plan in nature that we must learn to follow - The  more...

Business Ethics Conduct Policy Statements ...in training Courses or by disseminating publications that explain in a practical manner what is required." Business Ethics It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other  more...

Using Metadata in J2SE 5 0 To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 5.0 tool changes  more...

Java Programming with J2SE 5 Generics and Annotations To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 1.5 tool changes  more...

Developing Servlets To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create servlets, and to explain how they fit into the web tier of the J2EE platform  more...

Developing JSPs To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create JSPs, and to explain how they fit into the web tier of the J2EE platform  more...

Developing EJBs To describe the Enterprise JavaBean (EJB) component model and to explain how to create EJBs  more...

The Foundations of Creativity and Innovation ...s. You will then examine specific models that are used to explain creativity and innovation.Of course, creativity is not a "dry" subject. The human mind must be stimulated, excited, and nurtured to produce creative thinking. In short, people need the right climate and culture for creativity and innovation to flourish.Starting with an examination of the barriers to fostering a creative culture,  more...

Facilitative Leadership ...explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your  more...

Inbound Call Center Technology ...ng technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better  more...

The Process of Negotiation ...ear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter,  more...

Styling Web Applications To familiarize the learner with style sheets and explain how to style a Web Form  more...

Creating and Using Components with ASP NET To explain how to create and use components with ASP.NET  more...

Tracking Users in ASP NET To explain how to track users of ASP.NET applications  more...

Installation and Performance Issues for ASP NET Applications To explain how to manage installation and performance issues for ASP.NET applications  more...

Integrating and Working with Unmanaged Code Using ASP NET To explain how to integrate and work with unmanaged code using ASP.NET  more...

Windows 2000 - Managing and Securing Resources To enable students to design suitable administrative structures for Active Directory, to design security for users and groups, and to explain the resource and data security requirements for Windows 2000 computers.  more...

Windows 2000 Professional Up and Running To explain how to configure and use Windows 2000 printing, file system, mobility, and Internet features and options  more...

Planning and Starting the Deployment of a NET Web Application To outline the primary considerations and decisions that a developer needs to make when planning the deployment of a .NET web application, and to explain the appropriate use and installation of private and shared assemblies in that deployment  more...

Using Visual Studio NET to Deploy a Web-based Application To explain and demonstrate how to use Visual Studio .NET to create, configure, and deploy a web-based application  more...

Windows Forms and Controls in C To explain how to work with Windows Forms and controls in C#  more...

Printing Help Accessibility Localization and Globalization in C To explain how to implement accessibility, user assistance, printing, localization, and globalization features in a C# Windows application  more...

Web Application Tracing and Debugging in C To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET  more...

XML Data Access in C To explain how to use the .NET Framework to manage XML data  more...

Windows 2000 - New Features and Architecture To explain the positioning of Windows 2000 and describe its architecture, new features, and benefits  more...

Windows 2000 - Storage and Printing To explain Windows 2000 storage, to demonstrate how to secure files and folders using EFS, and how to configure and manage disks and printing  more...

Availability Features in Oracle9i To explain how the new features of an Oracle9i database support the maximum availability of a database  more...

Development Platform in Oracle9i To explain the Oracle9i database enhancements that support the Oracle9i database development platform  more...

Oracle Database 10g Installing Oracle Database 10g Release 2 To introduce the concepts of RDBMS and Oracle database administration, and explain how to install Oracle Database 10g software  more...

Oracle Database 10g Database Interfaces Release 2 To explain how to use SQL and SQL*Plus to access an Oracle 10g database and introduce other common database interfaces  more...

Oracle Database 10g Database Control and Storage Structures Release 2 To explain the fundamentals of Oracle database control and how to use tablespaces  more...

Oracle Database 10g Users and Security Release 2 To explain how to manage users, implement security, and audit database activity on an Oracle 10g database  more...

Oracle Database 11g Database Replay and Automatic SQL Tuning Explain the benefits and uses of Oracle Database 11g's crucial developer tools, Database Replay and Automatic SQL Tuning, when setting up and testing a database  more...

VBScript - Elements Arrays Procedures and Program Flow To explain the capabilities of the VBScript programming language and the use of arrays, procedures, loops, and conditional statements in a VBScript program  more...

VBScript- Functions Core Objects and Classes To explain the purpose and syntax of the built-in VBScript functions and how objects and classes are implemented in VBScript  more...

Style Sheets and Links To explain the use of style sheets and links in XML and to discuss different XML applications  more...

Enhancing and Managing Web Sites with FrontPage 2002 To explain how to enhance and maintain FrontPage 2002 web sites  more...

Programming C for the C Developer To explain C# programming techniques and models  more...

Optional ASP NET Features and Finalizing ASP NET Applications To introduce web services and custom server controls for ASP.NET web development, and to explain error handling, configuration, deployment, and security for ASP.NET applications  more...

Advanced Language Features of Microsoft VB NET To explain the new object-oriented features of Visual Basic .NET, data access with ADO.NET, and strategies for migration  more...

Windows Forms and ASP NET To explain how to create interfaces for windows applications with Windows Forms, and for web applications with Web Forms and ASP.NET  more...

Advanced ADO NET Programming To explain how to modify DataSet data, update data sources, read and write XML data sources, and interact with ADO.NET  more...

Advanced ADO NET Programming To explain how to modify DataSet data, update data sources, read and write XML data sources, and interact with ADO.NET  more...

Web Application Tracing and Debugging in VB NET To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET  more...

Printing Reporting Help Accessibility Localization and Globalization in VB To explain how to implement accessibility, user assistance, printing, localization and globalization features in a .NET Windows application  more...

UNIX Shell Scripting Basics To explain how to create simple shell scripts using UNIX shell commands  more...

Windows 2000 Script Host Automating Administration Tasks To explain more advanced aspects of the VBScript programming language  more...

Networking Protocols and Services in Microsoft Windows XP To explain how to configure networking utilities and IIS and how to manage the remote assistance and remote desktop utilities in Windows XP Professional  more...

Backup and Security Settings in Microsoft Windows XP To explain how to recover from a backup and how to configure security settings in Windows XP Professional  more...

An Introduction to Database Systems To explain the main concepts of database systems  more...

Maintaining DB2 UDB Data Consistency To explain how to choose appropriate isolation levels and to describe how locks are acquired in a DB2 UDB database  more...

Managing a DB2 UDB Server To explain how to manage a DB2 UDB server  more...

Monitoring a DB2 UDB database To explain how to monitor a DB2 UDB  more...

Utilizing DB2 UDB Utilities To explain the use of DB2 UDB data movement and data maintenance utilities  more...

Managing Disaster Recovery in a DB2 UDB Database To explain how to use the DB2 UDB disaster recovery utilities  more...

Security in a Microsoft SQL Server 2000 Environment To explain how to plan and implement security on a SQL 2000 database  more...

Backing Up SQL Server 2000 Databases To explain how to back up SQL Server databases  more...

Monitoring SQL Server 2000 Performance To explain how to monitor SQL Server for optimal performance  more...

Object-Oriented Analysis and Design with UML Exploring System Behavior To explain how to capture a system's requirements with use cases  more...

Design Concepts for Web Sites To describe, explain, and equip students to use the basic techniques of web site design and development  more...

Resolving Issues with Hardware and Network Connectivity To explain how to resolve issues with hardware and network connectivity  more...

Resolving Issues with Internet Explorer Application Security and Security Inci To explain how to resolve issues with Internet Explorer and to configure application security  more...

Designing an Exchange 2000 Model To explain how to analyze the design of an organization's administrative model and routing group topology  more...

Access Policies Caching and VPNs in Microsoft ISA Server 2000 To describe the components of access policies, configure caching on ISA Server, and explain the use of VPNs  more...

Firewalls and Access to Internal Resources with Microsoft ISA Server 2000 To describe securing the ISA server and explain publishing  more...

Managing and Troubleshooting Desktop Storage and Settings To explain how to manage and troubleshoot desktop storage and settings  more...

Managing and Troubleshooting Devices Drivers Local Security and User Logon To explain how to manage and troubleshoot devices, drivers, local security, and user logon  more...

Installing Windows XP To explain how to manage Windows XP installations and upgrades  more...

Managing and Troubleshooting Network Protocols and Operating System Performance To explain how to manage and troubleshoot network protocols and operating system performance  more...

Managing and Troubleshooting Resources To explain how to manage and troubleshoot resources  more...

Resolving Issues with the Operating System and Office Applications To explain how to resolve issues with the operating system and Office applications  more...

Resolving Issues with Outlook and Outlook Express To explain how to resolve issues with Outlook and Outlook Express  more...

Microsoft SMS 2003 Installing and Configuring Sites To explain how to install and configure SMS sites  more...

Microsoft SMS 2003 Installing and Configuring Clients To explain how to install and configure clients  more...

Microsoft SMS 2003 Collecting Inventory and Software Metering To explain how to collect inventory and configure software metering  more...

Microsoft SMS 2003 Managing Collections Queries and Reports To explain how to manage collections, queries and reports in SMS 2003  more...

Microsoft SMS 2003 Distributing Software To explain how to prepare, manage, and monitor software distribution  more...

Microsoft SMS 2003 Using Remote Tools To explain how to use Remote Tools  more...

Microsoft SMS 2003 Maintaining SMS Systems To explain how to maintain SMS systems  more...

Microsoft SMS 2003 Planning the Hierarchy To explain how to design the site hierarchy and identify the considerations involved in capacity planning  more...

Microsoft SMS 2003 Planning Deployment To explain how to plan deployment of SMS 2003  more...

Interviewing Effectively The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview  more...

The Ins and Outs of Capital Budgeting ...f factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the Time Value of  more...

Managing Upward Relationships ...ll life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills and strategies that support building positive and productive upward relationships  more...

Accrual Accounting Procedures ...enses incurred to generate that revenue. This course will explain the step-by-step procedures to properly record incomplete transactions at the end of an accounting period. The transactions typically involve expenses, revenue, and depreciation. Accrual accounting procedures will ensure that your financial information about the business's performance is accurate. After all, accurate financial  more...

Data Storage in Oracle9i To describe the data storage structures in an Oracle9i database and explain how to manage them  more...

Oracle Network Configuration in Oracle9i To explain how to configure client/server Oracle Net Services and a Shared Server for an Oracle9i database  more...

Cluster Maintenance and Troubleshooting in Microsoft Windows 2000 To explain how to perform maintenance on the cluster, troubleshoot cluster resources, and implement disaster recovery methods  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O This course introduces students to the importance of good initial database design, and the methods used to tune an Oracle9i production database. Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the  more...

Oracle9i Database Admin Manage Storage Structures ...the purposes and the types of rollback segments. • Explain the processes that rollback segments follow for transactions. • Plan, create, and acquire rollback segments. • Modify and remove rollback segments. • Retrieve rollback segment information from the data dictionary. • Describe the solutions to rollback segment problems. • Explain the concepts of  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

IBM DB2 Universal Database V6 1--App Development ...n using the correct tool. Analyze an SQL statement using EXPLAIN and VISUAL EXPLAIN. Unit 4: Dynamic SQL Programming Duration: 2 Hour(s) Identify the characteristics of dynamic embedded SQL. Match the SQLDA data structure elements with the information they contain. Code statements using SQL keywords specific to dynamic SQL applications. Code a dynamic SQL statement using  more...

IBM DB2 Universal Database V6 1--Administration ...age a connection to DB2 using the FORCE command. Capture EXPLAIN data to use with VISUAL EXPLAIN. Analyze the access plan from the EXPLAIN tables using the VISUAL EXPLAIN graphical interface. Create an Event Monitor using the CREATE EVENT MONITOR statement. Collect snapshot data using the GET SNAPSHOT command. Change configuration parameters related to performance using DB2 commands.  more...

IBM DB2 Universal Database V6 1--Administration ...age a connection to DB2 using the FORCE command. Capture EXPLAIN data to use with VISUAL EXPLAIN. Analyze the access plan from the EXPLAIN tables using the VISUAL EXPLAIN graphical interface. Create an Event Monitor using the CREATE EVENT MONITOR statement. Collect snapshot data using the GET SNAPSHOT command. Change configuration parameters related to performance using DB2 commands.  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...s Unit 1: Tuning SQL Duration: 1.5 - 2 Hour(s) Explain the plan for a query by using the EXPLAIN PLAN statement. Inspect the performance of a plan by setting up trace at the session level. Match the TKPROF options with their respective descriptions. Generate an execution plan at the system level for a SQL statement by using AUTOTRACE. Identify the characteristics of optimizer  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...be the types of services provided by NetBIOS over TCP/IP; explain how the HOSTS file resolves a host name to an IP address on local and remote networks; install and configure a WINS server; backup and restore the WINS database; explain the Windows NT browsing service; describe the domain logon, account password changes, and domain synchronization process; integrate DNS with WINS Lookup and  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...f a hash join process when a hash join is built. Use the EXPLAIN PLAN statement to explain the plan for a query. Perform the procedure to set trace up at the session level to look at the performance of a plan. Perform the steps to use TKPROF to report the trace statistics in readable form and interpret the output file. Perform the procedure to generate an execution plan at the system level  more...

Brand Management Developing a Brand Strategy ...quity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this program, you will be able to create a secondary or sub-brand, identify reasons new products might fail, and launch  more...

Brand Management Integrated Marketing ...me of the company. As the Director of Marketing, you must explain the steps you took to create an implemented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as she leads the online commerce effort. Unit 2: Brand Driven Marketing (0.5 - 1 hour) Identify the three parts of an organization that should be aligned through an  more...

Sales Skills Gaining Customer Commitment ...d on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories. Complete the five stages of negotiation. Audience Individuals who want to learn how to build relationships with customers and  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...nce's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who believes Competitive Intelligence is simply another name for Marketing Research. After this goal is accomplished, you will articulate the benefits of International CI to both managers. Unit 2: The Competitive Intelligence (CI) Process (0.5 - 1 hour)  more...

Oracle Database 10g Administration Workshop II Part 2 ...explain the various RMAN commands. Diagnostic sources, non-critical recovery, and incomplete recovery concepts are also covered in this course. Learners will also learn how to perform incomplete recovery. Learn To: Match various RMAN commands with their features. Distinguish between the methods for issuing RMAN commands. Identify features of the BACKUP command. Identify  more...

SAP R 3 CO Activity Based Costing ... possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To: Tasks and Objectives of Activity Based Costing. Activity Based Costing in the R/3 System. Master Data for Activity-Based Costing. Allocation  more...

Data Modeling - Develop Depth to Your Models ...n-transferable relationships. Define normalization. Explain the benefits of Normalization. Place an Entity Relationship (ER) Model fully in the Third Normal Form (TNF). Consider the value of Normalization and ER Modeling. Use normalization as a QA technique for entities. C ontent Emphasis Skills-Based A udience Business managers, business analysts, technical analysts,  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ... Duration: 2 - 3 Hour(s) Match the identifiers in the EXPLAIN PLAN command with their descriptions. Match the columns in the EXPLAIN PLAN output table with their descriptions. Identify the combination of operation and option used, given the interpretation of the EXPLAIN PLAN output. Display the execution plan worked out by the optimizer for a given query by using the EXPLAIN PLAN  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

Self Development Increasing Your Assertiveness ...entify the sources of self-esteem. Explain the effects of self-talk on self-esteem. Understand the effects of self-fulfilling prophecies. Use four activities to enhance your self-esteem. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon's  more...

Oracle 9i New Features Database Administration ...Names Servers as LDAP proxies. Explain Oracle Enterprise Manager installation and configuration features in Oracle9i. Identify Oracle Enterprise Manager console database and enterprise administration features in Oracle9i. Describe Oracle Enterprise Manager events and jobs features in Oracle9i.  more...

CompTIA Linux 2004 Installation ... on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux+ series (16260, 16261, 16262, 16263, & 16264), this is an authorized self-study program  more...

Cross Cultural Business Comm Understanding Cultural Differences ...fferences in nonverbal and written communication are also explained. Learn To Identify examples of cultural values. Select ways to help someone overcome culture shock. Identify examples of how gender differences affect communication. Choose the correct definition of convergence. Identify the appropriate amount of personal space in cultures that value space.  more...

Economics The Principles of Economics ...fy three types of economic system. Explain how gains from trade are made. Name the three properties of economic goods. Identify two types of economic inflation. Identify some typical causes of unemployment. Simulation Overview: In this simulation, you will  more...

Economics Basic Concepts in Microeconomics ...change in price on a supply curve. Explain the effects of an increase in both demand and supply. Explain the effects of a decrease in demand and an increase in supply. Explain the effects of an increase in demand and a decrease in supply. Outline Elastic Demand / Supply. Outline  more...

Economics Foundations of Macroeconomics ...n, economic growth and stability, economic indicators are explained, as is the role of the Federal Reserve Bank in the US. Learn To Describe the relationship between inflation and unemployment. Outline the role of government policy in macroeconomics. Recognize how to interpret the CPI.  more...

E-mail Etiquette Writing Effective E-mail Messages E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program  more...

Listening Skills The Fundamentals of Listening ...-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing an explanation of the types of questions the learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret messages. Provide  more...

LAN WAN Integration ...tworking technologies. LAN/WAN Integration is designed to explain internetworking between LANs, as well as LANs with WANs. Students will learn about networking services, protocols, architectures and technologies, and will provide new insight into the methods of integrating LANs with WANs. Additionally, this course will cover connectivity hardware devices such as bridges, routers, and switches.  more...

Call Center Mgt Managing an Inbound Call Center ...on, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour) Select building considerations. Identify types of call center layouts. Sequence the process for forecasting call volume. Guide the creation  more...

Customer Relationship Mgt Implementing CRM ...y of implementing CRM. Your goal for the simulation is to explain how CRM can help The Glen achieve its goals and identify ways that the organization can modify expenditures to ensure a customer-focused effort. Unit 2: Preparing to Implement CRM (0.5 - 1 hour) Identify the roles of a CRM implementation team. Identify the members of a CRM  more...

Workplace Aggression Recognizing Aggressive Behavior ...vior that could turn violent. Explain the relationship between aggression experienced at home and at the workplace. Apply the MAD acronym to recognize stages of workplace aggression. Differentiate among the nine common profiles of aggressive employees. Audience Managers and employees who want to learn how to  more...

Workplace Aggression Taking a Proactive Approach ... you to take a proactive approach. Explain why customization is important when being proactive. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss the importance of taking a proactive approach toward workplace aggression. Through your questions, you will  more...

Recruiting Retention Internet Recruiting ...the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for using the Internet to recruit.  more...

Recruiting Retention Keeping Your Good Employees ...tional facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention. Sequence the steps for the orientation process.  more...

Exit Interviewing Skills Preparing for an Exit Interview ...e conducting exit interviews. Explain what information should be collected during an exit interview. Identify guidelines for interviewing effectively. Communicate effectively during an exit interview. Identify guidelines for preventing information distortion. Audience HR Managers  more...

Exit Interviewing Skills The Termination Process ...inate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the program provides a review of anti-discrimination  more...

360-Degree Feedback Experiencing 360-Degree Feedback ...dback program that Icon is implementing. You will need to explain the types of information that should be covered in feedback, characteristics of an effective program, and methods for collecting 360-degree feedback. Unit 2: Providing 360-Degree Feedback (0.5 - 1 hour) Identify criteria for selecting raters. Match the rating biases with their  more...

360-Degree Feedback Implementing a 360-Degree Program ...Degree Program covers the 360-degree feedback process and explains how to develop a feedback questionnaire, choose a collection method, and select raters for 360-degree feedback. It also covers how to create training programs for providing and receiving feedback, as well as how to analyze 360-degree feedback results, develop an improvement plan, and present 360-degree feedback results.  more...

Goal Setting Reaching Individual Goals ...s artists who have recently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5 - 1 hour) Identify the characteristics of effective goals. Develop effective goals. Identify the guidelines for  more...

Employee Performance Providing Feedback ...ss their recent job performances. You need to effectively explain issues to these employees while focusing them on their tasks. Unit 3: Delivering Feedback Effectively (0.5 - 1 hour) Begin a feedback session properly. Communicate effectively when giving feedback. Choose the right setting when giving feedback.  more...

Correcting Performance Problems Addressing Performance Problems ... performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when  more...

Coaching Applying the Coaching Process In Coaching: Applying the Coaching Process, you will learn how to establish coaching objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees'  more...

Business Ethics Ethical Decision Making In Business Ethics: Ethical Decision Making, you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making  more...

Project Management Project Integration Management ...tion Management and their impact on project activities. Explain the elements and roles of the preliminary scope statement and project management plan. Relate how monitoring and controlling activities combine with managing and executing activities to achieve project objectives. Explain the need for and activities involved in integrating change control and closing a project. Audience:  more...

Team Participation Resolving Conflict in Teams ...issues that provoke team conflict. Explain how team conflict can be beneficial or detrimental. Describe how power influences team conflict. Clearly define the responsibility inherent in power. Simulation Overview: In this simulation, you will be meeting with Don Hamilton and  more...

Team Participation Decision Making in Teams ...its of collective decision making. Explain divergent and convergent thinking. Apply the rules for making team decisions. Simulation Overview: In this simulation, you will be meeting with Carla Jackson to discuss team decision making. Through your questions, you will identify the benefits of collective  more...

Principles of Marketing Writing a Marketing Plan ... determining your market position. Explain the difference between a business plan and a marketing plan. Determine your product's market position. Identify the key elements of a marketing plan. Simulation Overview: In this simulation, you will meet with Robin Carlson, one of Icon's  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...failure of cross-functional teams. Explain the purpose of cross-functional teams. Explore the advantages of cross-functional teams. Explore the causes for failure of cross-functional teams. Identify the six elements of a team charter. Simulation Overview: In  more...

Brand Management Building Brand Equity ...explains how brand management affects other functions in an organization, how marketing mix components can help build brand equity, and how to position a brand effectively in the marketplace. The program also details the stages for developing brand equity, the benefits brand equity provides, and the importance of maintaining brand equity. Learn To Identify  more...

Essentials of Business Law Contract Law ...y third party contract rights. Explain how to avoid contract illegalities. Determine if a contract is valid. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

CompTIA Linux 2004 Management ... on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. Learn To: Identify components of a Linux directory structure, features of filesystems in Linux and commands for managing  more...

CompTIA Linux 2004 Security ... on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. Learn To: Identify ways in which an Intrusion Detection System (IDS) works, ways to configure Snort, and key aspects of  more...

CompTIA Linux 2004 Security ... on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. Learn To: Identify ways in which an Intrusion Detection System (IDS) works, ways to configure Snort, and key aspects of  more...

CompTIA Linux 2004 Hardware Documentation ... on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux+ series (16260, 16261, 16262, 16263, & 16264), this is an authorized self-study program  more...

Managerial Leadership Leading Through Change ... Identify benefits of change. Explain benefits of change to a team member. Simulation Overview: After several months of discussion, Icon's Board of Directors has recently decided to discontinue the best-selling line of Majestic servers. While nothing has been made public, several employees in upper management have heard  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Executive Level Leadership Becoming an Executive Leader ...er and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan benefits an organization, its leaders, and individuals. Learn To  more...

Mentoring Using a Mentor to Your Advantage ...ussion is to help Janelle identify her learning style and explain the steps she can take to become an assertive learner in her next mentoring relationship. Unit 2: Building a Strong Mentoring Relationship (0.5 - 1 hour) Complete the sequence of steps for choosing a mentor. Choose a mentor. Identify the two guidelines for  more...

Organizational Behavior Organizational Dynamics for Individuals ... to fire him. You and Nancy will first meet with David to explain why he needs to follow documented procedures. You need to avoid common barriers to effective communication and recognize the types of power that you and David are using. After meeting with David, you will have a short meeting with Nancy to discuss David and any OB dependent variables that David is demonstrating that might be  more...

Organizational Behavior The Organizational System ...l System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational behavior. •  more...

MS Project Server 2003 Introduction Part 1 ...ocus on introduction to Project Server 2003. It will also explain the software components of Project Server 2003, its architecture, and the configuration planning process. Learn To: Identify features of Microsoft Office Project Server 2003. Match the software components of Microsoft Office Project Server 2003 with their descriptions. Identify the software requirements for running  more...