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From 123-CBT Computer Based Training
Talent Management Basics

...f someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management,
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Talent Management Basics
CompTIA Server 2009 System Hardware

CompTIA Server 2009: System Hardware CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009
Being a good server administrator means that you understand your systems from the ground up both the software and the hardware. Today's server hardware is sophisticated and specialized to support multiple users, applications and processors, as well as provide fault tolerant, highly available
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The Process of Negotiation
...ear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal.
The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator,
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Inbound Call Center Technology
Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how
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Brand Management Developing a Brand Strategy

Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this
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Brand Management Integrated Marketing

...xplain the steps you took to create an implemented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as she leads the online commerce effort. Unit 2: Brand Driven Marketing (0.5 - 1 hour) Identify the three parts of an organization that should be aligned through an integrated brand proposal. Select
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Sales Skills Gaining Customer Commitment

In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In
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Data Modeling - Develop Depth to Your Models

Course Overview
This is the second course in a two-part series which covers Data Modeling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as
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Oracle8i Performance Tuning Managing Memory Disk I O

Course Overview This course is the second in a three-part Oracle8i Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log
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Customer Relationship Mgt Implementing CRM

Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers.
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Workplace Aggression Recognizing Aggressive Behavior

In Workplace Aggression: Recognizing Aggressive Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of
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Workplace Aggression Taking a Proactive Approach

... you to take a proactive approach. Explain why customization is important when being proactive. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss the importance of taking a proactive approach toward workplace aggression. Through your questions, you will
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Recruiting Retention Keeping Your Good Employees

Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.
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Exit Interviewing Skills The Termination Process

Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a
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Team Participation Resolving Conflict in Teams

In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between
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Frontline Leadership Preparing to Lead

Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult
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Organizational Behavior Organizational Dynamics for Individuals

... to fire him. You and Nancy will first meet with David to explain why he needs to follow documented procedures. You need to avoid common barriers to effective communication and recognize the types of power that you and David are using. After meeting with David, you will have a short meeting with Nancy to discuss David and any OB dependent variables that David is demonstrating that might be
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From Pedagogy Inc- I.V. Therapy Education
Preventing and Managing Norovirus in Healthcare Settings
Preventing and Managing Norovirus in Healthcare Settings
Norovirus is the predominant cause of acute gastroenteritis, causing both sporadic cases and outbreaks. It is estimated to be the causative agent for over 23 million gastroenteritis cases occurring every year in the U. S. Norovirus gastroenteritis infections commonly occur in healthcare settings. In fact, healthcare institutions, such as
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Preventing and Managing Norovirus in Healthcare Settings
Preventing and Managing Norovirus in Healthcare Settings
Norovirus is the predominant cause of acute gastroenteritis, causing both sporadic cases and outbreaks. It is estimated to be the causative agent for over 23 million gastroenteritis cases occurring every year in the U. S. Norovirus gastroenteritis infections commonly occur in healthcare settings. In fact, healthcare institutions, such as
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Norovirus in Long-Term Care Facilities
Norovirus in Long-Term Care Facilities
Norovirus is the predominant cause of acute gastroenteritis, causing both sporadic cases and outbreaks. It is estimated to be the causative agent for over 23 million gastroenteritis cases occurring every year in the U. S. Norovirus gastroenteritis infections commonly occur in healthcare settings. In fact, healthcare institutions, such as hospitals and
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The Science of Heat and Moisture Exchangers


The Science of Heat and Moisture Exchangers
The aging of Americaa s population combined with new extended life expectancies is resulting in an unprecedented demand for long-term care. This course is designed for nursing and other departments who have ventilator patients in their every day environment.
These ventilator patients may be located in hospital ICUs, Long Term Acute Care
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From Star Leadership, Inc
A Step-by-Step Guide to Building a High-Performing Team



In sports, at work or on the job, high-performing teams always come out ahead! This is why organizations spend billions of dollars yearly on efforts to cultivate and sustain them. Building a successful team does not have to be so expensive. Certain attributes are common to all teams that continuously excel. If you know these attributes, understand how to cultivate them, and have the discipline to
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Ten Principles for Bringing out the Best in Others


The most ennobling, innovative, and profitable of human accomplishments often result from the efforts of people who strive to reach their full potential. The Ten Principles ® is about helping you and your employees to maximize your potential. When carefully implemented, the principles will significantly improve performance and results in your organization.
In this seminar, you will learn:
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Managing Disruptive Key Employees


Organizations face a tough challenge when key employees exhibit disruptive behavior. Also known as top contributors, these employees possess specialized knowledge or skills that are critical to the success of the business or manage important clients or large accounts that might be lost if they left. Their actions have a direct impact on the bottom line. In some cases, particularly in small and
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A Step-by-Step Guide to Becoming an Effective Coach


In the past, only consultants and some HR pros were viewed as coaches in the workplace. Coaching was mostly limited to executives. As the value of coaching has become more apparent, organizations are realizing that all employees can benefit immensely from it. However, it is cost-prohibitive to use third parties to coach an entire workforce. Leading organizations have learned something else: you
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From Corexcel
Introduction to Leadership


The Introduction to Leadership Online Course will explain how to become a successful, meaning effective, leader. The majority of the information in this course is based on D. Quinn Mills' book, "Leadership: How to Lead, How to Live." Crucial questions such as; What is leadership? Why is it Important? What is visionary leadership? What does effective leadership require? What is the role of
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From Serebra Learning Corporation
The OSI Model
Upon completing this WestNet e-Learning module, you will be able to explain why the OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.
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LAN Implementation
In this WestNet e-Learning module, we review the operation and implementation of three established local area network (LAN) technologies: Ethernet, Token Ring, and Fiber Distributed Data Interface (FDDI).
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Large Network Case Studies
In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.
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VoIP Network Quality of Service Techniques
This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn
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Computer Telephony Integration
This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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Call Center Components
This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.
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Inbound Call Center Technology
Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how
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The Foundations of Creativity and Innovation
What is creativity, and how does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it? As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations
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Design Concepts for Web Sites
To describe, explain, and equip students to use the basic techniques of web site design and development Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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GUI Design
In this WestNet e-Learning module, you will learn the basics of graphical user interface (GUI) design.
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Usability Engineering
This WestNet e-Learning module presents the concept of usability engineering and also explores the various forms of testing and measurement, measurement devices, and methodology.
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ADO NET Connections and Commands
To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design Visual Basic .NET programmers and candidates for the Microsoft MCSD and MCAD certification paths
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Microsoft SMS 2003 Planning the Hierarchy
To explain how to design the site hierarchy and identify the considerations involved in capacity planning Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003
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Basic Concepts of Exchange 2000 Server
To introduce the capabilities and structure of Exchange 2000 Server Students preparing for Microsoft certification in Installing, Configuring, and Administering Microsoft Exchange 2000 Server (70-224), and Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server (70-225)
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Web Strategies for Business
This WestNet e-Learning module begins with a review of the brief, but rapid, evolution of Web sites from static brochures to highly interactive online applications. We also trace the parallel development of e-commerce, and outline the major models of business on the Web.
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E-Commerce 7 0
This WestNet e-Learning module explores the extensive, invisible "back-end" systems that make online business possible: credit cards and electronic cash, Web marketing strategies, search engines that bring customers to online storefronts, and integrated systems of specialized servers that handle complex transactions at a distance.
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Web Development Process
In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction.
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Web Design Authoring and Graphics
This WestNet e-Learning module provides an overview of software tools that can streamline the job of building Hypertext Markup Language (HTML) pages. We briefly introduce the concepts of Web design and the basic technologies poised to expand the ways we create HTML pages and outline the most common technical problems associated with Web graphics.
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Web Technologies
This WestNet e-Learning module explores the Web technologies, such as JavaScript and databases, used to enhance basic Web page functionality.
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RF Fundamentals
This module discusses the properties of radio frequency (RF) radiation and how its behavior can affect the performance of a wireless LAN. We introduce the uses and properties of antennas and explain the mathematical relationships that exist in RF circuits and why they are important, as well as how to perform the necessary RF math calculations.
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Spread Spectrum Technology
This module defines and describes spread spectrum technology and discusses how it is used according to FCC guidelines.
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TCP IP Addressing and Subnetting
This WestNet e-Learning module introduces subnetting concepts, beginning with Class C networks, and building to subnetted Class A networks. We will also discuss Classless Interdomain Routing (CIDR) and supernetting.
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TCP IP Protocols 7 0
This WestNet e-Learning module covers how the underlying Transmission Control Protocol/Internet Protocol (TCP/IP) works. This includes the use of TCP, User Datagram Protocol (UDP), IP, and local area network (LAN) and wide area network (WAN) protocols for use in transporting information between two applications.
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Network Protocols
This WestNet e-Learning module covers important information about services, layering, and protocols that will help you better understand key points. Additionally, you will learn how a protocol trace is taken and how to interpret the trace data.
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Transport Layer Protocols
In this WestNet e-Learning module, we will explore Transport Layer protocols. These protocols are responsible for getting messages across a network using the services of the Network Layer.
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Client Server Information Transfer
This WestNet e-Learning module looks at communication from client to server by means of client and server protocol stacks and the transfer of information between client and server.
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How to Build a Computer Network
This WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (LAN) connects to another, with particular attention to Internet connectivity.
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WAN Solutions
This WestNet e-Learning module covers ATM concepts, ATM implementation, ATM devices, and SMDS.
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WAN Components
Upon completion of this WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network.
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WAN Physical Layer Protocols
This WestNet e-Learning module looks at the most widely used choices for connecting networks in a point-to-point fashion.
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Gathering Requirements
This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network
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Logical Network Design
This module focuses on technological design considerations, such as physical media characteristics, wide-area performance, network management, security, and Transmission Control Protocol/Internet Protocol (TCP/IP) addressing.
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Encryption Technologies
To discuss techniques for encrypting information Network administrators, firewall administrators, systems administrators, application developers, and IT security officers
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Network Signals Cables Topologies
In the WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network.
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Computers and Software in Networks
This WestNet e-Learning module considers how computers communicate with each other and the basic concepts of how computers work. After we introduce the main types of computers, we discuss the most important components and features of computer systems.
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How Computer Protocols Work
This WestNet e-Learning module introduces you to the basic terms and concepts that underlie all computer communication protocols. You will learn how protocols work, and how different protocols work together to move data across a network. This knowledge will become the foundation of your understanding of how computer networks function.
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How Local Area Networks Work
In this WestNet e-Learning module, we will use the Open Systems Interconnection (OSI) model to explain the specific technologies and protocols used in most local area networks (LANs). More specifically, you will learn about the popular LAN protocols of Ethernet and Token Ring, and the increasingly important technology of wireless networking. We will start low in the OSI protocol stack, and then
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How Ethernet Works
In this WestNet e-Learning module, we will explore Ethernet Frame Format, Fast Ethernet, Gigabit Ethernet, Switched Ethernet Configurations, and VLANs.
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Review of LAN
This WestNet e-Learning module reviews the most important networking principles that were covered in the "long" WestNet Learning course, Introduction to Networking.
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Connecting Computers
This WestNet e-Learning module reviews the Physical Layer components and moves on to explain the deeper technical details of these media.
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Overview of the Implementation Process
This WestNet e-Learning module will outline a formal four-phase approach to network design, which covers the majority of areas that must be considered in most networking implementation projects.
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Large Network Implementation Case Studies
In this WestNet e-Learning module, we consider general implementation goals, such as Internet connectivity, network performance, convergence, and remote access.
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Layer 2 Devices
This WestNet e-Learning module presents detailed explanations of the way bridges and switches work. It discusses the differences between Ethernet and Token Ring switches and describes the very different functions of switches in Asynchronous Tranfer Mode (ATM) networks.
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Network Management
This WestNet e-Learning module explains how network management systems work, starting with overall principles and moving on to specific commands. We will focus on the Simple Network Management Protocol (SNMP).
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Overview of the Telecommunications Industry
This WestNet e-Learning module will trace the development of the telecommunication industry from the early Bell monopoly to today's competitive marketplace. We will explore how regulatory rulings, the Telecommunication Act of 1996, and changing market demands have affected both telecommunication carriers and consumers.
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How a Local Exchange Works
This WestNet e-Learning module focuses on telephone central offices (COs), the telephone numbering system, and the physical connections that transmit signals between customers and COs.
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Overview of Telephony Services
This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems.
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VoIP Services
This module introduces VoIP Services. We define and explain packet telephony, its benefits and potential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing
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VoIP Network Engineering Management and Support
This module explores telecommunications and converged network design and engineering principles. We review the Erlang and Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall
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Future Technologies Supporting Convergence
This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in QoS, addressing, and reliability that Internet Protocol version 6 (IPv6) makes over Internet Protocol version 4 (IPv4). We complete the text by discussing mobile, wireline and wireless technologies,
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PBX and ACD Systems
This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
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Point-to-Point Telecommunications Protocols
In this WestNet e-Learning module, we describe each point-to-point transmission service available from telecommunications providers. These services are essential for creating private voice networks or wide area data networks.
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Traffic Engineering
This WestNet e-Learning module discusses traffic engineering concepts, traffic data sources, and busy-hour engineering.
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Computer Telephony Integration Implementation
This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation.
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Emerging Internet Technologies
This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
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Backing Up SQL Server 2000 Databases
To explain how to back up SQL Server databases Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition
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Internet Features
This WestNet e-Learning module covers the newer technologies and features available to Internet users including, colorful graphics, stunning animations, audio, and video. This module will also introduce those technologies and features that might be used on a more widespread basis in the future.
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ECDL ICDL 4 Module 1 Concepts of Information Technology IT - Computers and IT
To explain the main concepts of IT, networks, and the components of a personal computer. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or ICDL
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Organisational Communication : Improving Safety


Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will
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GroupWise 5.5 for End Users


This course uses a specially designed instructional environment that maximizes the self-paced learning process. The student experiences easy to use menus, large, clear text, descriptions that explain why not just how, high quality animations, realistic simulations.
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From eCPD.
Patrol Tactics and Techniques
The patrol function is one of the most complex, difficult, and most highly visible of all security activities. One of the first things you should be aware of is that a uniformed patrol force goes a long way in the areas of crime prevention, the apprehension of individuals committing offences, and, in general, the preservation of the peace. It is the primary reason that security is hired.
In
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Retail Loss Prevention
International trends are that retailers will lose 2% of their stock annually through theft. The aim of this course is to introduce you to key principles relating to Retail Loss Prevention.
When you have completed this course, you should be able to:
* Understand how much is being lost;
* List who the shoplifters are;
* Understand why people steal;
* Outline methods
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From Coaching Ourselves
FeedFORWARD Instead of FeedBACK
Author: Marshall Goldsmith
Author: Terence Traut
Providing feedback has long been considered to be an essential skill for managers. Traditionally, this information has been communicated in the form of a downward feedbacka from managers to their employees.
But there is a fundamental problem with this type of feedback: it focuses on a past, on what has already occurreda not on the
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From PDHengineer. com-Decatur Professional Development, LLC
Soil Properties and Other Strange Things for Non-Geotechnical Engineers
Overview This course is intended for a wide range audience and in particular, the non-geotechnical engineer and is not intended as an exhaustive review of the subject. The objective of the course is to discuss some common properties of soil and explain some seemingly strange quirks. When this course has been completed, the reader will have an appreciation for geotechnical engineering and be
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Fuses and Circuit Breakers
Overview
There are two basic methods of circuit protection. They are fuses and circuit breakers. There are many variations of fuses and circuit breakers. This course attempts to explain how and why fuses and circuit breakers work. There is some basic theory upon which these devices are designed. There is an explanation of some of the terms that are applied to fuses and circuit breakers and why
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Material Properties Corrosion for Nuclear Plants
...he consequences of exceeding stress limits in materials
?Explain why heating and cool down rates are limited
?Define the following properties of materials: ductility, brittleness and nil-ductility transition
?Explain the differences between ductile and brittle fracture
?Explain why a material exhibiting a ductile/brittle transition temperature has operating limitations with respect to
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From F+W Publications, Inc.
Focus on Writing for Children from Writers Online Workshops
The goal of this intermediate-level workshop is to explain the practical why behind writing technique/literary devices and showing writers the when, where and how to translate the concepts of writing for children into story text. You will work with a professional children s author who will help you take your writing skills to the next level. The course will help you develop rules, checks, and
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