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Exploratory Data Analysis in Six Sigma ...ctive sampling plan for conducting this analysis. It also explains the correlation coefficient, its statistical significance, and how it is different from causation. In addition, the course helps you interpret the linear regression equation and explores how you can use it to model relationships for prediction and estimation of data. This course is aligned with the ASQ Certified Six Sigma Green  more...

Design of Experiments and Validation of Solutions in Six Sigma ...atistical control and to retain the gains. This course explains the basic design of experiments (DOE) concepts and outlines how to select, test, and validate improvement solutions in the final stages of a Six Sigma project. During the course, basic DOE concepts such as factors, levels, interactions, and main effects are introduced. The course also explores the full and fractional factorial  more...

Statistical Process Control and Control Plans in Six Sigma ...rse identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that indicate an out-of-control process. In addition, the types of control plans and the steps used to construct a control plan are discussed. This course is aligned with the  more...

Talent Management Acquiring Talent Talent Management: Acquiring Talent Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or  more...

Management of the HR Process HRCI SPHR ...ry to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR)  more...

Strategic Approaches to Risk Management HRCI SPHR ...nd of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources  more...

Developing Project Charters and Tracking Six Sigma Projects ...t and the project's scope, goals, and objectives. It also explains project performance measures and how to review the performance of a Six Sigma project using these measures. In addition, the course introduces common tools for tracking a project's progress and deliverables. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners  more...

Processes and Customer Analysis in Six Sigma Projects Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB) A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...rtunities (DPMO), and process capability indices. It also explains cost of poor quality (COPQ) as a metric used to assess and indirectly present the potential gains to the company if the quality of products and processes is improved. In addition, the course explores how failure modes and effects analysis (FMEA) is used to identify improvement opportunities that have the highest priority for Six  more...

Configuring and Troubleshooting Windows Vista Security Configuring and Troubleshooting Windows Vista Security Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that  more...

Configuring and Troubleshooting User Access on Windows Vista Configuring and Troubleshooting User Access on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is  more...

Maintaining and Supporting Applications on Windows Vista Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

Windows Vista Users and Groups Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best  more...

Configuring Windows Vista Applications Configuring Windows Vista Applications Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Windows Vista replaces or upgrades many of the applications that came standard with previous versions of Windows. New applications and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and  more...

Windows Vista Maintenance and Optimization Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure  more...

Cryogenic Safety ...pecially designed containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended equipment and the standard operating procedures for handling and storing cryogenic materials safely. It also describes the most effective  more...

Workplace Conflict Recognizing and Responding to Conflict Workplace Conflict: Recognizing and Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if  more...

Independent Contractors Temporary Employees Independent Contractors & Temporary Employees Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear  more...

Documenting Discipline ...the worker in a fair and constructive manner. This course explains how documentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

IATA 5 Limitations and Shipment Review ...IATA 5: Limitations and Shipment Review This course explains that the Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the  more...

Antitrust - Talking with the Competition Antitrust - Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can  more...

Problem Solving Determining and Building Your Strengths Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Intellectual Property Overview ... employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property laws. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note,  more...

Understanding the Americans with Disabilities Act ADA ...e Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure that people  more...

Effective Intergender Relationships Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and  more...

Effective Relationships with Customers Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...

Business Grammar Working with Words ... Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition, the course describes how to form plurals and possessives correctly. And it presents spelling rules and tips to help you become a better speller. Knowing the rules, as well  more...

Business Writing How to Write Clearly and Concisely Business Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time  more...

Business Analysis Introduction to Requirements Analysis ...a flow diagrams to organize requirements. The course also explains using techniques like non-functional requirements analysis and state diagrams for specifying and modeling requirements. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the  more...

Communication Skills ...re the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification,  more...

Introduction to Operational Support and Analysis Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the  more...

Using Surveys to Measure Customer Satisfaction ...tely with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings.  more...

Leading a Customer-focused Team ...s while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance.In the  more...

DOT Security for Shipment of Hazardous Materials DOT Security for Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads,  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...ality of Cisco Unified Communications Manager Express and explains what is required to deploy it on Cisco IOS routers. It is important to be able to distinguish between various Cisco Unified Communications enduser devices that you may encounter during the course of deploying and administering a Cisco Unified Communications network. In addition, understanding the boot and registration  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Introduction to Industrial Hygiene Introduction to Industrial Hygiene All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and  more...

Windows Vista Mobile Computing and Troubleshooting ...n mind. This course covers Vista s focus on mobility, and explains the new and updated features related to the various mobile platforms such as laptops, Tablet PCs, and handheld devices. Vista s Mobility Center, where display and energy use settings can be configured is described, along with Vista s Sync Center which allows synchronization between mobile and desktop devices. This course  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Leveraging the Performance Appraisal Leveraging the Performance Appraisal The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and  more...

Windows Vista Network Connectivity Windows Vista Network Connectivity Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users.  more...

Selections and Layers in Photoshop CS3 Selections and Layers in Photoshop CS3 Adobe To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an  more...

Photoshop CS3 Animation and Automation Photoshop CS3 Animation and Automation Adobe Adobe Photoshop CS3 allows users to perform basic digital composition and animation. Photoshop Extended users can take advantage of advanced motion graphics features such as the ability to paint frames or adjust color in video layers, and create timeline-based animations. This course explores Photoshop's motion graphics functionality, and also  more...

Doing Business with the Government ...explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for small  more...

Photoshop CS3 Basics Photoshop CS3 Basics Adobe Adobe Photoshop CS3 is one of the most popular digital imaging toolsets used by professional graphic and web designers, and photographers. This course explores the streamlined Photoshop CS3 interface, including Photoshop s integration with Adobe Bridge, and manipulation tools used to crop and resize images. It also explains color models and demonstrates color  more...

Measurement Assessment and Metrics Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is  more...

Basics of Six Sigma Projects and Teams ...e introduces the essential elements of a project charter, explains how project scope and metrics are developed, and gives an insight into the tools used to plan and implement improvement in a Six Sigma initiative. It also looks at team building, team roles, and team dynamics, and examines a variety of team tools that are commonly used in Six Sigma. Along with that, it identifies the most common  more...

Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element Cisco CVOICE 8.0: Gatekeeper & Cisco Unified Border Element Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Gatekeepers play a major part in medium and large H.323 VoIP network solutions. Gatekeepers allow for dial-plan scalability and reduce the need to manage global dial plans locally. This course describes the functions  more...

Cisco CVOICE 8 0 QoS Mechanisms ...rvice, and describes solutions to those problems. It also explains and evaluates the three generic models of implementing QoS. Differentiated services (DiffServ) is a multiple-service model for implementing quality of service (QoS) in the network. With DiffServ, the network tries to deliver a particular kind of service that is based on the QoS specified by each packet. This specification can  more...

Reusing Content in Dreamweaver CS4 Reusing Content in Dreamweaver CS4 Adobe Adobe Dreamweaver CS4 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at  more...

Reusing Content in Dreamweaver CS3 Reusing Content in Dreamweaver CS3 Adobe Adobe Dreamweaver CS3 provides web developers with tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at runtime is also  more...

Actionscript Multimedia in Flash CS4 Actionscript & Multimedia in Flash CS4 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This  more...

Workflow Adobe Integration in Flash CS4 Workflow & Adobe Integration in Flash CS4 Adobe Once you understand the basics of Adobe Flash CS4 Professional, it's essential that you look at ways of optimizing your workflow. Flash CS4 provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work  more...

Creating Navigation Publishing Movies in Flash CS4 Creating Navigation & Publishing Movies in Flash CS4 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Introduction to Adobe Flash CS4 Professional Introduction to Adobe Flash CS4 Professional Adobe Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS4 includes an updated interface that is consistent with the  more...

Adobe Fireworks CS4 Adobe Fireworks CS4 Adobe Adobe Fireworks CS4 is a robust graphics editor primarily used for prototyping web sites and creating and optimizing images for the Web. This course explores the Fireworks interface and the robust toolset offered within the application, including selection, bitmap, and vector tools. The course also explains concepts used in prototyping web sites, such as  more...

Financial Statements for Non-fiinancial Professionals Financial Statements for Non-fiinancial Professionals Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how  more...

Analyzing Financial Statements for Non-financial Professionals Analyzing Financial Statements for Non-financial Professionals Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial  more...

MS Word for MAC 2011 Formatting Working with Text MS Word for MAC 2011: Formatting & Working with Text Microsoft Word for Mac 2011 makes it easy to apply layout and style to documents by providing a variety of formatting options. This course explains how to copy and paste text while retaining the formatting from the source location, along with how to apply attractive styles from the Styles gallery, and arrange text through paragraph  more...

The Voice of Leadership The Power of Leadership Messaging The Voice of Leadership: The Power of Leadership Messaging How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver  more...

Cisco IINS 1 0 Network Security Principles I ...iples that are part of the secure network environment. It explains how sophisticated attack tools and open networks generate an increased need for network security and dynamic security policies, the primary objectives of security and primary types of security controls, as well as some of the factors that are involved in responding to a security breach. Examining who hackers are, what motivates  more...

Selecting Suppliers Administering Contracts Selecting Suppliers & Administering Contracts One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the  more...

Developing Your Reputation of Professionalism with Business Etiquette Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups Oracle Database 11g R2: The RMAN Catalog & Creataing Backups Oracle RMAN uses a recovery catalog to store metadata about Oracle databases, and allows stored scripts to be used to run sequences of RMAN commands stored in the catalog. When administering an Oracle Database, it is important to be familiar with what a backup is, how the process of creating a backup is completed, and the various  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler ...g, such as job windows and prioritizing jobs. This course explains how to configure the Database Resource Manager to access and create resource plans, create, configure, and administer consumer groups, as well as activate a resource plan and monitor the Resource Manager. This course also explores how to simplify management tasks by using the Scheduler to create, program, schedule, and monitor  more...

Oracle Database 11g R2 Managing Database Memory Performance ...nfigure automatic PGA memory management. This course also explains how to monitor the performance of sessions and services, including how the Automatic Workload Repository (AWR) works, and how to use the SQL Tuning Advisor to identify and tune SQL statements that are using the most resources. This course also describes the benefits of Database Replay within your Oracle environment. This course  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...raditional point-in-time recovery operations. This course explains how to use the Data Recovery Advisor and how to set up Automatic Diagnostic Repository, how to use the Support Workbench, run health checks, as well as detect and repair database corruption within the Oracle Database 11g environment. This course discusses how to use the Oracle Flashback technologies, including Flashback query,  more...

Oracle Database 11g R2 Using Monitoring Tuning RMAN ... have measures in place to monitor RMAN jobs. This course explains how to use RMAN to perform recovery operations, such as recovering a database from an incremental backup, switching to image copies for fast recovery, restoring a database to a new host, and using a backup control file for recovery and performing an automatic tablespace point-in-time recovery (TSPITR) are also covered. It also  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls ...s, and Cisco IOS zone-based policy firewalls. This course explains the operations of the different types of firewall technologies and describes the firewall technologies that are embedded in Cisco routers and Cisco security appliances. The processes of creating static packet filters using ACLs, and configuring a Cisco IOS zone-based policy firewall on your network using the Cisco SDM wizard are  more...

Cisco IINS 1 0 Perimeter Security ... important initial point of network security. This course explains how to use the CLI to configure routers on the network perimeter with Cisco IOS Software security features, including securing the physical installation of and administrative access to Cisco routers based on different network requirements. It explores the features and uses of SDM, and how to configure a Cisco router to perform  more...

Cisco IINS 1 0 Network Security Principles II ...aware of the policy, or it is doomed to fail. This course explains the principles behind operations security and how correct practices increase security, including security testing, a secure life cycle, and business continuity planning. In addition, it reviews how increasing network security threats demand comprehensive network security policies, and describes the main activities in each phase  more...

Incident Management Response Introduction Resources Incident Management & Response: Introduction & Resources ISACA Certified Information Security Manager Certified Information Security Manager® Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This  more...

CompTIA Network 2009 Network Devices ... devices, such as routers, switches, and bridges. It also explains the logical operation of these devices and introduces some of the more specialized hardware and software that might be found in networks. This course maps to CompTIA's Network (2009) exam objectives for installing, configuring, and differentiating between common network devices. It also covers identifying the functions of  more...

CompTIA Server 2009 Disaster Recovery ...jor breakdown of your information infrastructure. It also explains procedures for restoring data and discusses various types of backup, such as full, incremental, and differential along with the common media used for backup, such as hard disks and optical media. In addition, disaster planning and the implementation of a disaster recovery plan are both described. The course maps to CompTIA\'s  more...

Communications Security in Windows Server 2008 ... used to implement security in your organization. It also explains how organizational units can be used to apply the Group Policy settings to a specific subset of computers or users, and how Internet Protocol Security (IPSec) can be used to secure Active Directory communications. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active  more...

Cisco Switch 1 0 Implementing Spanning-Tree Cisco Switch 1.0: Implementing Spanning-Tree Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Multiple active paths between switches can cause loops in the network topology. This can cause duplication of frames being forwarded. To prevent loops while providing path redundancy, you can use Spanning Tree Protocol (STP). One  more...

Communications Skills ...re the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the CSR Certification,  more...

Cisco Route 1 0 Implementing Path Control Cisco Route 1.0: Implementing Path Control Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Policy-based routing allows administrators to route traffic along specific paths according to their needs and gives you greater flexibility in determining traffic patterns and best routes. Sometimes, simple destination-based routing is not  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...h an ISP, and the types of connections to an ISP. It also explains how BGP may be used by enterprises to connect to ISPs, and how BGP routes between autonomous systems, using path vector attributes, rely on routing policy decisions being enforced at the autonomous system (AS) level. The important terminology that is used in establishing BGP peering relationships, EBGP, and IBGP neighbors are  more...

Active Directory Admin in MS Win Server 2008 ...trategy and to simplify group administration. This course explains the use of directory object auditing and covers the various tasks involved in designing a proper AD DS administrative model based on the specific business requirements of an organization. This course also describes the planning of the Group Policy strategy and provides an explanation of Group Policy and its various components,  more...

Selecting the Right Candidate Selecting the Right Candidate Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Recognizing Diagnosing Problem Performance Recognizing & Diagnosing Problem Performance When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope,  more...

MS Word for MAC 2011 Moving Around a Document MS Word for MAC 2011: Moving Around a Document Microsoft Word for Mac 2011 offers a variety of intuitive navigation features that help you move around and find your way through documents, whether they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document  more...

Competitive Marketing Strategies Conducting an Internal Analysis Competitive Marketing Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your  more...

Competitive Marketing Strategies Selecting Implementing Strategies Competitive Marketing Strategies: Selecting & Implementing Strategies Competitive marketing strategies can help your organization gain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types  more...

First Steps for Turning Around a Performance Problem First Steps for Turning Around a Performance Problem If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement  more...

Customer Driven Process Improvement Identifying Customer Needs Customer Driven Process Improvement: Identifying Customer Needs Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any  more...

Customer Driven Process Improvement Analyzing Process Problems Customer Driven Process Improvement: Analyzing Process Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

IT Strategy Essentials Creating an IT Strategy Plan IT Strategy Essentials: Creating an IT Strategy Plan Once you've identified the value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in  more...

IT Strategy Essentials Implementing an IT Strategy ... strategies and measure the results. This course not only explains how to communicate your IT plans effectively to different stakeholders but also describes the key steps to take when executing the IT strategy. It points to the importance of developing a business case for each IT initiative, and the benefits of project management to help see the implementation through. The course also outlines  more...

Managing Internal Dynamics in a Cross-Functional Team Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

Campus to Corporate Developing a Professional Image ...r job, your organization, and your coworkers. This course explains how you can show professionalism by your appearance and by following rules of conduct - for example, rules about using cell phones at work or about what you publish on social networking sites, even on your own time. It also offers guidance on the basics of how to communicate in a professional manner. Finally, it helps you  more...

Cross-Functional Team Fundamentals Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

Key Strategies for Managing Cross Functional Teams Key Strategies for Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and  more...

CompTIA Server 2009 System Hardware ...s of expansion cards and the supporting architectures and explains when and why you would upgrade and configure your system's firmware. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 1.4 Explain the importance of a Hardware Compatibility List (HCL); 1.1 Differentiate between system board types, features, components, and their purposes; 1.2 Deploy  more...

CompTIA Server 2009 Server Functions Network Essentials CompTIA Server 2009: Server Functions & Network Essentials CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A network may have many servers on it, each playing a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or  more...

CompTIA Network 2009 Network Addressing CompTIA Network 2009: Network Addressing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network  more...

Configuring Windows Server 2008 Availability ...rprise servers and Server Core installations. This course explains these clustering and load balancing technologies, and also explores the implementation of RAID technologies included in Windows Server 2008, along with improved storage technologies such as Network Attached Storage, and Fiber Channel Storage Area Networks. This course is one in a series that covers the objectives for Microsoft  more...

Introduction to the Features of Flash CS3 Introduction to the Features of Flash CS3 Adobe Adobe Flash Professional CS3 is one of the most popular web content development toolsets on the market, providing web professionals with the ability to create interactive experiences, ranging from web sites to instructional media and games. Flash Professional CS3 includes an updated interface that is consistent with the user-interface (UI)  more...

Cisco CVOICE 8 0 Voice Port Implementation Codecs DSPs ... and configuration parameters for analog voice ports; and explains how to implement and verify digital trunks. The course also explains the compression schemes that you can use to transport voice using various coder-decoders (codecs), and the implications of these compression schemes on bandwidth usage. How to calculate the amount of bandwidth that a VoIP call will consume is also explained.  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks Cisco CVOICE 8.0: Transporting Voice Over IP Networks Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) H.323 gateways are among the most common Cisco IOS voice gateways within Cisco Unified Communications Manager environments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between  more...

Cisco CVOICE 8 0 Introduction to Voice Gateways ...fits in the Cisco Unified Communications architecture. It explains the voice gateway functions in each Cisco Unified Communications deployment model and the call legs that are associated with each operational mode. A primary function of the Cisco Unified Communications gateways is to route calls. The process of call routing includes the processing of incoming and outgoing call legs. This course  more...

The Fundamentals of Globalization Managing in a Global Environment The Fundamentals of Globalization: Managing in a Global Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international  more...

IFRS Introduction Conceptual Framework IFRS: Introduction & Conceptual Framework Because of increasing globalization and interaction among corporations and national economies, the various users of financial information require a single set of high-quality accounting standards. IFRS (International Financial Reporting Standards) was developed to meet this need. This course gives the learner a well-rounded understanding about IFRS  more...

The Fundamentals of Globalization Analyzing the Global Environment The Fundamentals of Globalization: Analyzing the Global Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.  more...

Photoshop CS5 Getting Started Photoshop CS5: Getting Started Adobe Adobe Photoshop CS5 is one of the most popular digital imaging toolsets used by professional graphic designers, and photographers. This course explores the streamlined Photoshop CS5 interface, including Photoshop's integration with Adobe Bridge and the new Mini Bridge panel, and manipulation tools used to automatically straighten, crop, rotate, and resize  more...

Working with Text and Paragraphs in Word 2007 ...ting change before actually committing to it. This course explains the Font and Paragraph formatting options, as well as the Mini toolbar and live preview features. In addition, the creation and formatting of bulleted, numbered, and multi-level lists and the insertion of symbols or special characters are demonstrated. Setting margins, paragraph indents, tab stops, text alignment, and showing or  more...

Structuring Editing Saving and Opening Documents in Word 2007 ...ustomized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with Word 2007. A new feature of Word 2007 demonstrated in the course is the ability to save a document in PDF or XPS format, in addition to being able to save as a web page. The course also explains how to  more...

Working with Documents in Word 2007 Working with Documents in Word 2007 Microsoft Microsoft Office Word 2007 has various design features that can be used to enhance your Word documents. These include Clip Art, SmartArt, WordArt, shapes, curves, lines, and diagrams to name a few. This course explains how to use Word 2007's Drawing Tools, including working with WordArt, AutoShapes, Pictures, Clip Art, and SmartArt. It also  more...

Advanced Document Navigation and Document Reviews in Word 2007 ...wed, and recovered if issues are encountered. This course explains how tables of contents are created, modified and deleted in conjunction with the use of tables of figures and tables of authorities. The insertion, modification, deletion and navigation of hyperlinks, bookmarks, and frames are demonstrated, as well as the creation of indexes and index cross-references. The course also discusses  more...

Collaborative Features in Word 2007 Collaborative Features in Word 2007 Microsoft Microsoft Office Word 2007 offers several options for securing and protecting Word documents as well as providing various collaborative features. This course demonstrates how to use Word 2007's document security, which includes locking document formatting, password protecting a document, marking a document as read-only, using Document Inspector,  more...

Instant Text and Unified Messaging in Outlook 2007 Instant, Text, and Unified Messaging in Outlook 2007 Microsoft You can secure your e-mail in Microsoft Outlook 2007 using Information Rights Management (IRM), a feature that allows you to set access permissions for specific messages. Setting these restrictions secures your sensitive information against forwarding, printing, and copying. In addition, when used with an Exchange Server, Outlook  more...

Basic Access 2007 Tables Basic Access 2007 Tables Microsoft Microsoft Office Access 2007 makes it easy for you to create and manipulate database tables. You can choose between a Datasheet view and a Design view to create tables from scratch, or you can base your tables on one of the many pre-defined templates. The introduction of the Ribbon and contextual tabs in Access 2007 makes table creation even more intuitive,  more...

Importing and Exporting Data and Data Presentation in Access 2007 ... an Access 2007 database to external sources. This course explains and demonstrates the various methods of importing, exporting, and linking to external data sources. It also describes how to create and modify PivotTables and PivotCharts as an alternate way to organize and present database data. The options used to apply aggregate functions to a PivotTable, add a calculated field to a  more...

Advanced Data Management in Access 2007 ...d forms in order to meet your business needs. This course explains and demonstrates retrieving and validating data, using subforms and subreports, as well as applying conditional formatting in Access 2007 tables, forms, and reports. Advanced query methods make it easy for an experienced end-user to retrieve the results they desire and to have those results displayed in such a way that the data  more...

Programmability and Administration in Access 2007 ...gement features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint list, creating an Access view of a SharePoint list, working offline with SharePoint lists, as well as tracking data versioning in  more...

Database Administration in Access 2007 ...gement features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint list, creating an Access view of a SharePoint list, working offline with SharePoint lists, as well as tracking data versioning in  more...

Extending Publisher 2007 Beyond Publications Extending Publisher 2007 Beyond Publications Microsoft You can do more with Office Publisher 2007 than create basic desktop publications. New and enhanced capabilities guide you through the processes of creating and distributing your work either in print, on the Web, or by e-mail. This course explains such Microsoft Office Publisher 2007 features as e-mail and catalog merging capabilities,  more...

Creating Navigation Publishing Movies in Flash CS3 Creating Navigation & Publishing Movies in Flash CS3 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS3, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Workflow Program Integration in Flash CS3 Workflow & Program Integration in Flash CS3 Adobe Once you get to grips with the basics of Adobe Flash Professional CS3, it's essential that you look at ways to optimize your workflow. Flash provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Adobe Creative Suite 3.0 is a set of programs that ships with Flash CS3,  more...

Actionscript Sound Video in FlashCS3 Actionscript, Sound & Video in FlashCS3 Adobe ActionScript, a scripting language used to manipulate objects and movies in Flash CS3, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly-interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies the  more...

Cisco IINS 1 0 Security Site-to-Site Virutal Private Networks Cisco IINS 1.0: Security Site-to-Site Virutal Private Networks Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 An IPsec VPN uses the Internet to connect branch offices, remote employees, and business partners to your company s resources. It is a reliable way to maintain your company privacy while streamlining operations,  more...

Cisco IINS 1 0 LAN SAN Voice Endpoint Security ...ed in securing an enterprise is also crucial. This course explains how to configure LAN devices to control access, resist attacks, shield other network devices and systems, and protect the integrity and confidentiality of network traffic. This course also provides an overview of the basic principles of SANs and SAN security. The implications of implementing security measures in IP networks that  more...

Cisco IUWNE 1 0 Wireless Antennae Spread Spectrum Technologies ... how you want the signal to be received. This course also explains spread spectrum technologies, including Direct Sequence Spread Spectrum (DSSS) and orthogonal frequency-division multiplexing (OFDM), as well as the various modulation types used with each. In addition, the issues linked to channel overlaps and channel reuse are explored. This course maps to the 640-721, Implementing Cisco  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ...ically configured by a central control point. This course explains the basics of the Cisco Unified Wireless Network architecture, its operation, benefits, and components. In addition, it provides an overview of the primary Cisco APs and WLAN Controllers used in deployment. This course also describes Cisco's wireless LAN controller, its hardware and configuration. The course also covers how  more...

Cisco IUWNE 1 0 Access Point Management ...urse describes the operational modes of access points and explains the concepts behind roaming users. The course also covers some of the common configuration parameters run on a controller as they relate to access points. This course also introduces the Cisco Mobility Express Architecture and explains some of the specific differences between it and the enterprise version of the Cisco Unified  more...

Cisco IUWNE 1 0 Wireless Clients ...o detect wireless LANs and create basic profiles. It also explains the Cisco software used for client configuration, including Aironet Desktop Utility (ADU), the Aironet Site Survey Utility (ASTU), and the Cisco Aironet Client Administration Utility, as well as the Cisco Secure Services Client that provides IEEE 802.1X user and device authentication. In addition, the course introduces the Cisco  more...

Cisco IUWNE 1 0 WLAN Security Basics Cisco IUWNE 1.0: WLAN Security Basics Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Early security for wireless communication was weak, as the IEEE 802.11 standard was designed for ease of deployment in residential homes instead of in enterprise environments. With the widespread adoption of wireless  more...

Cisco IUWNE 1 0 Introducing Installing Administering WCS ... introduces the Cisco WCS and the Cisco WCS Navigator and explains the installation and administration of WCS. It also covers the hardware requirements for WCS and describes related licensing procedures. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing the key features of WCS and Navigator (versions and  more...

Cisco IUWNE 1 0 Cisco WCS Administration ...and configuring network devices with WCS. The course also explains how to understand and use maps to provide a graphical representation of the wireless network either for planning or documentation purposes. Also covered are techniques for using WCS for monitoring various network components, and personalizing the Cisco WCS home page. This course maps to the 640-721, Implementing Cisco Unified  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...s much more efficient when problems do arise. This course explains the procedure and reasoning behind controller backup and code upgrade. Design and site survey considerations are also covered, along with descriptions of many of the common and useful troubleshooting tools and techniques. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE) exam  more...

Viewing Navigating Data With ADO NET Data Sets Using VB 2008 ...hion is vital to any robust data application. This course explains how to accomplish this using ADO.NET DataSets and Visual Basic 2008. Specific topics covered include how to manage and constrain data relationships in a DataSet using DataRelation objects and ForeignKeyConstraints, and accessing and manipulating data using DataViews and the DataViewManager. This course is one of a series in the  more...

Oracle Database 11g Using AWR Defining Problems ...r problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual AWR reports as well as AWR compares period reports. It discusses the identification of performance issues, setting the tuning priorities, how to tune depending on the particular application life cycle phase, and the steps  more...

Oracle Database 11g Metrics Alerts Baselines AWR Tools Services Oracle Database 11g: Metrics, Alerts, Baselines, AWR Tools & Services Oracle Metrics, alerts, baselines, and thresholds are monitoring objects that can be used to monitor and manage the performance tuning of an Oracle Database 11g environment. Automatic Workload Repository (AWR) based tools can be used to tune automatic maintenance tasks and generate and read ADDM and ASH reports. This  more...

Oracle Database 11g Problem SQL Statements Oracle Optimizer ...role of the Oracle Optimizer and execution plans. It also explains how to generate and view execution plans using the DBMS_XPLAN package, the EXPLAIN PLAN command, SQL*Plus AUTOTRACE command options, and the V$SQL_PLAN view. The functions of the Optimizer and how to influence and control the optimizer's behavior is discussed in detail, including the various query access paths that can be used,  more...

Oracle Database 11g SQL Performance Database Replay Oracle Database 11g: SQL Performance & Database Replay Oracle Database Replay allows you to test the impact of a system change by replaying a real-world workload on a test system before it is exposed to a production system. This course demonstrates how to use Database Replay to capture and replay workloads to test the impact of a system change. It also explains how to use SQL Performance  more...

Oracle Database11g Shared Pool Buffer Cache Tuning Oracle Database11g: Shared Pool & Buffer Cache Tuning Oracle The buffer cache is an extremely important component for the performance, scalability, and reliability of the database. This course demonstrates how to identify the symptoms that indicate a buffer cache problem and how to use the various methods available to resolve common performance issues related to the buffer cache. It also  more...

Oracle Database 11g Tuning PGA Temporary Space AMM ...tly by the user and implicitly by the system. This course explains how to diagnose PGA memory and temporary tablespace issues and demonstrates how to size the PGA memory and manage temporary tablespaces. In addition, in Oracle 11g, Automatic Shared Memory Management (ASMM) uses dynamic System Global Area (SGA) and memory advisors to automatically adapt to workload changes. Automatic Memory  more...

Oracle Database 11g Segment Space I O and Performance Tuning ...g segment space usage and input/output (I/O). This course explains how to use Automatic Segment Space Management (ASSM) to tune segment space usage, how to shrink segments using SQL or the Enterprise Manager, and how to use table compression. Automatic Storage Management (ASM) capabilities save you time by automating manual storage and thereby increasing your ability to manage larger databases  more...

Oracle Database 11g Installation of Clusterware RAC Oracle Database 11g: Installation of Clusterware & RAC Oracle Oracle Database 11g: Real Application Clusters (RAC) enable high utilization of a cluster of standard, low-cost modular servers and offers high availability, scalability, and important grid computing features. This course provides an introduction to Oracle Database 11g: Real Application Clusters (RAC) and demonstrates how to  more...

Oracle Database 11g RAC Database Oracle Clusterware Admin ...terware, including Oracle Enterprise Manager. This course explains how to use Enterprise Manager cluster database pages to administer a RAC database and how to carry out various administration tasks on Oracle Clusterware. It discusses how to manage RAC instances, Oracle Clusterware and resources, voting disks, VIP addresses and the CRS framework, and initialization parameters. This course also  more...

Oracle Database 11g RAC Performance Tuning ...RAC as would be for a single-instance system. This course explains instance recovery in RAC, describes RAC wait events and latencies, and provides the most common RAC tips for tuning performance in a RAC environment. It also discusses how to monitor and diagnose RAC performance using Enterprise Manager and Automatic Database Diagnostic Monitor (ADDM). In addition, it demonstrates in detail how  more...

Oracle Database 11g Configure Manage Use Services in RAC Oracle Database 11g: Configure, Manage & Use Services in RAC Oracle A service is a grouping of related tasks within a database with common functionality, quality expectations, and priority relative to other services. It provides a single-system image for managing competing applications running within a single instance and across multiple instances and databases. Using standard interfaces,  more...

Oracle Database 11g Diagnosing Oracle Clusterware Node Management Oracle Database 11g: Diagnosing Oracle Clusterware & Node Management Oracle Problems that occur with Oracle RAC instances can be difficult to diagnose because they span across two or more nodes in a cluster. Oracle Database 11g provides various methods for diagnosing and debugging Oracle Clusterware and RAC components. This course discusses the basics of debugging and the use of diagnostics  more...

Oracle Database 11g High Availability ...y and disaster recovery without loss of data. This course explains how to configure connections for high availability using various types of workload distribution and load balancing, including Fast Application Notification (FAN), Fast Connection Failover (FCF), and Transparent Application Failover (TAF). It also discusses designing for high availability by minimizing downtime using Data Guard,  more...

Oracle Database 11g Enterprise User Security Proxy Authentication Oracle Database 11g: Enterprise User Security & Proxy Authentication Oracle Enterprise User Security addresses the user, the administrative, and the security challenges by centralizing storage and management of user-related information in a Lightweight Directory Access Protocol-compliant directory service. This course describes the basic components of Enterprise User Security. It shows the  more...

Oracle Database 11g R2 Database Architecture Installation ...tectural components of the Oracle Database 11g Release 2, explains memory structures, describes background processes, and explores the logical and physical storage structures. In addition, this course describes the role of a database administrator (DBA) and the tasks and tools required for this role. This course also covers how to plan for the Oracle Grid Infrastructure and Oracle Database 11g  more...

Operations Management Forecasting Capacity Planning Operations Management: Forecasting & Capacity Planning Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand.  more...

Photoshop CS4 Getting Started Photoshop CS4: Getting Started Adobe Adobe Photoshop CS4 is one of the most popular digital imaging toolsets used by professional graphic designers, and photographers. This course explores the streamlined Photoshop CS4 interface, including Photoshop's integration with Adobe Bridge, and manipulation tools used to straighten, crop, rotate, and resize images, including a new feature that allows  more...

Adobe Acrobat 9 Fundamentals Adobe Acrobat 9: Fundamentals Adobe Adobe Acrobat is recognized as the industry leader in Portable Document Format (PDF) file creation and manipulation. This course explores the basics of Adobe Acrobat 9, including methods of viewing, editing, and navigating PDF files. It also explains methods of creating PDF files from Microsoft Office documents and other file formats. In addition, the  more...

Basic Presentation Skills Creating a Presentation Basic Presentation Skills: Creating a Presentation Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas  more...

Basic Presentation Skills Delivering a Presentation ... fright - the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You'll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines  more...

Developing a Code of Ethical Conduct Developing a Code of Ethical Conduct Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity  more...

Introduction to Adobe Flash Professional CS5 Introduction to Adobe Flash Professional CS5 Adobe Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS5 includes an updated interface that is consistent with the  more...

ActionScript Multimedia in Flash CS5 ActionScript & Multimedia in Flash CS5 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge. This  more...

Creating Navigation Publishing Movies in Flash CS5 Creating Navigation & Publishing Movies in Flash CS5 Adobe Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS5, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its  more...

Overcoming Challenges When Managing Experts Overcoming Challenges When Managing Experts Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your  more...

American Work Culture Values American Work Culture & Values Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work  more...

Key Aspects of the American Work Environment Key Aspects of the American Work Environment Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to  more...

Communicating Successfully in the American Workplace Communicating Successfully in the American Workplace When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course  more...

Reusing Content in Dreamweaver CS5 Reusing Content in Dreamweaver CS5 Adobe Adobe Dreamweaver CS5 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets.  more...

Cisco Switch 1 0 Implementing VLANs in Campus Networks Cisco Switch 1.0: Implementing VLANs in Campus Networks Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 When a network architect hands off a design to you, you must be able to create an implementation plan based on your knowledge of VLANs. As a Cisco administrator, it is important that you understand the purpose of VLANs and how  more...

Viewing Navigating Data with ADO NET 4 DataSets Using C 2010 ...hion is vital to any robust data application. This course explains how to accomplish this using ADO.NET DataSets and Visual C# 2010. Specific topics covered include how to manage and constrain data relationships in a DataSet using DataRelation objects and ForeignKeyConstraints, and accessing and manipulating data using DataViews and the DataViewManager. This course is one of a series in the  more...

Executing Projects with Project Server 2007 ...erver 2007 can help project managers do that. This course explains how the execution of the project plan through efficient resource management, communicating project information to stakeholders, and quality assurance can be achieved. The course also explores time and timesheets and the concept of administrative time using Office Project Server 2007. This course is one of a series in the  more...

Cummunicating During Difficult Times Cummunicating During Difficult Times Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities  more...

Managing Resources During Difficult Times Managing Resources During Difficult Times Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company.  more...

Managing Attitudes During Difficult Times Managing Attitudes During Difficult Times Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in  more...

Intermediate XML: Creating a DTD ...ipulation and formatting of those documents. This course explains the role of the DTD in an XML environment, walks you through each component of a DTD, and shows you how to create an entire DTD based on existing documents. You also learn how a group goes about creating DTDs during the transition into XML. Note: This course assumes that you already have some familiarity with XML tags. This  more...

Computing Fundamentals - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Computing Fundamentals. This covers the skills outlined in the Computer Fundamentals portion of the IC3 certification examination. It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware  more...

IC3 Training Solution Bundle ...IC3 Certification Exam. The Computer Fundamentals section explains different computer types, common hardware components, and basic types and needs of software, as well as how software and hardware interact. It also addresses how to manage files and the Desktop. The Key Applications section covers the skills and functions common to Microsoft Windows applications. Some of the skills covered  more...

Access 2000 Proficient This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches  more...

Financial Basics for Non-financial Managers ... used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

A Day 4 - Chapters 14-18 ...e, communications, and file protection. This section also explains networks and how to configure TCP/IP, share resources and drives in the different Windows operating systems, create paths, identify network components, and use the Internet. There are also sections on system maintenance, virus protection, and backups, as well as a complete section on building a PC from scratch. Finally, this  more...

Cisco CCNA Internetworking Technologies 1 This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit  more...

Cisco CCNA Monitoring and Security ...he concept, purpose, and operation of the Access List. It explains two types of Access List, the Standard Access List and the Extended Access List, and the differences between them. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the concept, purpose, and  more...

Job-Seekers Workshop: 10 steps to a new beginning ...mining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways to contact employers, gives tips on preparing for an interview, such as considering answers for  more...

Cisco CCNA WAN Protocols HDLC, PPP ...us WAN services, such as Frame Relay, ISDN, and X.25. It explains the connection parameters provided by a service provider in the assigning of a connection to a subscriber, defines the interfaces that enable communication between a subscriber and the service provider, explains the features and functions of the Point-to-Point Protocol (PPP), explains the function of each component in the  more...

Cisco CCNA Configuring Frame Relay and ISDN ...atic mapping and mapping using LMI. In addition, the unit explains the features of LMI and the function of Inverse ARP in a Frame Relay network. It will also examine the different topologies that you can use to implement Frame Relay. Disadvantages of the star topology and how you can overcome these disadvantages is discussed. The two types of sub-interfaces, point-to-point and multipoint are  more...

Java 2 - Language & Semantics Students will learn basic Java programming fundamentals, operators and expressions as well as, control statements and arrays. In this unit, you will learn about the Java syntax and lexical issues. It covers identifying the range and declaring the constants, literals, and variables of the three main categories of primitive data types. You will learn to identify Java keywords and identifiers.  more...

Java 2 -- Classes & Inheritance Students will learn about Classes & Objects, Inheritance and Polymorphism, Nested Classes and Creating Interfaces in the Java Programming Language This unit introduces the concept of classes and objects, and discusses the procedure for declaring classes and creating objects. You will learn to declare instance variables, methods, and local variables by using permitted modifiers such as public,  more...

Java 2 -- Handling Exceptions & Implementing Threads ...ation of threads, their classes and their use. This unit explains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program. It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in exception handling. In addition, you will also learn to deal with the various methods for  more...

Java 2 -- java.lang Package ...y explaining its classes, interfaces, and exceptions. It explains the importance of the java.lang package in Java programming. You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also explains how the Class class encapsulates the run-time state of an object or interface. It also defines how the ClassLoader class loads the classes  more...

Java 2 -- Building Graphical User Interfaces ...unit will cover the features of the java.awt.package. It explains the important methods and alignment constants of the Component class. You will learn about the use and application of the Panel, Applet, Window, Canvas, Frame, and Dialog classes, which are a part of the java.awt package. In addition, the unit describes the methods of the Graphics class for painting and drawing on the client  more...

Java 2 -- Applets & Imaging ...as how to write the HTML code to run the applet. The unit explains the various User Interface components that can be added to the applets and the types of events these components perform. Finally, the unit explains the differences between an applet and an application, and the procedure for converting an application to an applet. The second unit explains the various attributes of the tag and  more...

Java 2 -- File I/O ...bout the Filter stream and Piped stream classes. The unit explains the concept of filter streams in Java, and lists the various Filter classes and their functionality. You will learn how to perform read and write operations using the Filter stream classes. This unit also explains the significance of the PipedInputStream and PipedOutputStream classes. The third unit will introduce you to the  more...

Java 2 -- Advanced Java ...ions as you program in the Java language. The first unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection. You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting garbage  more...

Java 2 -- Enterprise Java ...erview of the JFC package and the Swing architecture. It explains the features of the Swing class and the Swing components. You will learn to differentiate between Swing and AWT components, and convert AWT-based programs to Swing programs. This unit lists the functionalities provided by the JComponent class, and explains the different methods of the JComponent class. The second unit provides  more...

Java 2 -- Advanced java.lang & java.util Packages ...ccess to standard input and output streams. The unit also explains the methods in the Process class, such as destroy( ), exitValue( ), waitFor( ), getErrorStream( ), getInputStream( ), and getOutputStream( ). You will also learn about the Runtime class and use the Runtime class methods, such as totalMemory( ), load( ), getRuntime( ), freeMemory( ), exec( ), and exit( ) in a program. Finally,  more...

Java 2 -- Extending the GUI ... unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to create menus and dialog boxes by using the methods provided in the Menu Class and Dialog class. The second unit explains the event handling mechanism in Java and lists the classes and interfaces of the java.awt.event package. It explains the delegation event  more...

Java 2 -- Networking ...that forms the core of networking concepts. The unit also explains frequently used networking terms, such as UDP, socket, proxy server, datagram, and port. In the second unit, you will learn about the Socket class and its important methods, such as close( ), getInetAddress( ), getInputStream( ), getLocalPort( ), getLocalAddress( ), getOutputStream( ), and getPort( ). You will also learn how  more...

Spanish Language: Bloodborne Pathogens (Pat genos Sangu neos) ...overview of OSHA standard on Bloodborne Pathogens. Course explains Bloodborne Pathogens, how you can get infected and how you can protect yourself at workplace. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Bloodborne Pathogens (Pat?genos  more...

Spanish Language: Fall Protection (Protecci n contra las ca das) ...view of OSHA requirements for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Cisco CCNA IPX Routing ...explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell  more...

Mastering Presentation Skills for the Workplace ...t it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to support  more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession  more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...

Understanding Technical Professionals ...models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Deploying Vista using BDD 2007 Business Desktop Deployment (BDD) 2007 provides a flexible framework for deploying Windows Vista and Office 2007 in organizations of varying sizes. The BDD 2007 introduces the new Deployment Workbench, which enables administrators to build and manage multiple OS configurations, define network deployment points, inject drivers, attach language packs, and chain applications. This course demonstrates  more...

PageMaker 7 ..., various views, and moving and resizing objects. He then explains the use of guides and rulers, various drawing tools, and fills and outlines, including setting a tint and how to create and edit colors. You will then learn the difference between frames and blocks and how to use them, how to format and work with text, and how to add graphics and tables. You will also learn how to take advantage  more...

Contracts in Commercial Transactions ...ding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when they are not. This course presents strategies for making an offer, successfully negotiating, and designing  more...

American Business Formations in the 21st Century ...urts may "pierce the corporate veil."Finally, this course explains the bearing income taxation can have on commercial transactions between different business formations, as well as the impact on organizations when vendors or customers seek bankruptcy protection or voluntarily go out of business. In light of these issues, this course presents strategies that you, as a manager, can proactively  more...

The Mechanics of Communicating Effectively ...t do it justice, your message won't be heard. This course explains how to develop a voice that people want to listen to, and gives some valuable remedies to use to make your speaking voice the best it can be. Similarly, good listening involves more than just hearing what is being said. To be an accomplished listener you must be prepared to become actively involved in the process,  more...

Cross-selling in a Customer Service Call ...es and controlling the call for an efficient sale.It also explains the best practices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and  more...

The Contact Center and the Technical Support Agent ...mer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the  more...

Technical Support Essentials ...--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course, the learner will be better equipped to handle a  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Brand Management Developing a Brand Strategy ...quity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this program, you will be able to create a secondary or sub-brand, identify reasons new products might fail, and launch  more...

Consulting Skills Building Consulting Relationships ...explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a consultant.  more...

Consulting Skills The Consulting Process ...explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing a problem resolution.  more...

Consulting Skills Serving as an Internal Consultant ...explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants. Follow the steps for selling your skills to an  more...

Business Intelligence ...rst section takes a closer look at general principles and explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter, this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed  more...

Oracle8i Network Administration Net8 Architecture Strategy ...solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a Multi-threaded Server and Connection  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a Multithreaded Server and Connection  more...

Building Scalable Cisco Internetworks Part 4 ...ative distance, and configuring metrics. This course also explains the configuration of policy-based routing using route maps. Learn To: Identify features of Border Gateway Protocol (BGP). Identify key aspects of Border Gateway Protocol (BGP) path-vector routing. Identify key aspects of the relationship between Border Gateway Protocol version 4 (BGP4) and classless  more...

Exchange 2000 Infrastructure Design--Part 3 ...istence and migration of Exchange 2000 server. The course explains the process of upgrading to Microsoft Exchange 2000 Server, and discusses strategies that allow earlier versions of Exchange to coexist with Exchange 2000 Server. The course also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides an overview of the things you need to  more...

Oracle PL SQL Database Programming ... features of stored subprograms and packages. This course explains how to create and execute stored procedures and functions as well as how to create stored packages. This course also discusses built-in server-side packages and their use in debugging stored subprograms. This course covers how to manage stored subprograms and packages. It also introduces learners to database triggers: how to  more...

Intro to Object-Oriented Programming with Java ...d Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using  more...

Intro to Object-Oriented Programming with Java ...d Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using  more...

Advanced OOP Java Concepts ...d Object-Oriented Programming (OOP) and Java concepts. It explains the concepts and use of abstract classes, interfaces, and nested classes. The course also covers creation, initialization, garbage collection, and finalization of objects in Java. Learn To: Identify key concepts related to class initialization. Identify key concepts related to constructors. Identify features  more...

Advanced OOP Java Concepts ...d Object-Oriented Programming (OOP) and Java concepts. It explains the concepts and use of abstract classes, interfaces, and nested classes. The course also covers creation, initialization, garbage collection, and finalization of objects in Java. Learn To: Identify key concepts related to class initialization. Identify key concepts related to constructors. Identify features  more...

Oracle9i SQL DML and DDL ...e, and delete existing rows from a table. The course also explains the use of external tables and how to create the external tables. Learn To: o Identify the data structures in an Oracle server. o Identify the rules for naming tables in a database. o Identify the DML and transaction control statements. o Insert rows in a table by using the INSERT statement. o Add a column to a table  more...

Oracle9i Database Admin Manage an Instance ...teps to start and shut down an instance. This course also explains the various dynamic performance views and initialization parameters and the globalization support that is provided. Learn To • Identify the memory structures of the SGA and the information stored in the database and nondatabase files. • Identify the connection procedures and the processes generated during  more...

Career Development Developing a Career Strategy ...s. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps to identify career preferences. Choose a way to identify skills. Overcome pitfalls of career exploration. Follow steps for setting career goals.  more...

Directory Technologies Part 3 Active Directory Integrating Technologies ... to manage and troubleshoot Active Directory. Finally, it explains Active Directory through the FDS model, and how to integrate disparate directories. Learn To • Understand the roles and features of Windows 2000 servers. • Identify the features and benefits of Active Directory and configuring Active Directory. • Identify the tasks that are performed for managing Active  more...

SAP R 3 PP Production Planning SOP ...ing and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and of flexible planning. Learn To: o Production Planning  more...

SAP R 3 PP Program Planning MP MRP ... MP and MRP describes the production planning process and explains how it works. Upon completing this course, the trainee will be able to describe the various planning strategies and their applicability in different types of industries and identify the integration points with Materials Management, Sales & Distribution, Financial Accounting and Controlling modules. Furthermore, the learner will  more...

mySAP com Workplace Overview ...lace Overview introduces the student to mySAP.com and the explains the role of the Workplace. It also shows the administrative system, which ensures that the Workplace functions are made available to the user. The Workplace unit takes a closer look at the Workplace concept, paying particular attention to roles, MiniApps, Customizing, and integrating component systems in the Workplace. Learn  more...

SAP Web Application Server Development ...des an overview of the architecture of the SAP Web AS and explains the differences between the SAP Web Application Server and the SAP Internet Transaction Server (ITS). Furthermore, the user will be introduced to the concept on which the programming model of the Web Application Server is based. Learn To: o SAP WebAS: Architecture. o Architecture. o ITS versus the Web Application  more...

ABAP Objects 6 10 Overview ...w describes the programming concepts used in SAP. It also explains a number of basic object-oriented concepts, and provides a brief introduction to the conceptual phase of ABAP Object program systems. The course also provides a detailed description of the object-oriented programming concept. It also discusses the special features of the object-oriented concept and explains how similar code can  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying ...e goods receipt approval and approving invoices . It also explains how the roles fit into the overall context of EBP. Learn To: o Desktop Buying with mySAP EBP: Overview. o Procurement with Desktop Buying. o Roles and Their Functions in mySAP EBP. o Starting the System and Logging On. o mySAP EBP User Interface. o Purchasing with mySAP EBP. o Shopping Cart. o Confirming Goods  more...

Creativity Innovation Increasing Personal Creativity ...ed to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative. Identify elements of physical surroundings that you can control to increase creativity.  more...

SAP R 3 4 6 CO Cost Center Acct Periodical Allocation Reports ...stings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Actual postings. o  more...

Creativity Innovation Fostering a Ceative Environment ...ommunicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract creative individuals to a company. Demonstrate an understanding of various methods of recruiting creative individuals.  more...

Visual Basic NET-Windows Development Curriculum ...es the various options for building your own controls and explains how to expand the functionality of existing controls. The student is taught how to use .NET and COM components of the Windows Forms application, and how to use the Reporting and Printing features. The curriculum also covers the Debugging and Deploying Windows Forms Applications sections. This curriculum consists of five Skill  more...

Visual Basic NET-Windows Development Part 1 ...o Microsoft .NET Framework Windows Forms and controls. It explains how to create and populate base forms and inherited forms by using Microsoft Visual Studio .NET. It also covers organizing controls on a form and creating Multiple Document Interfaces (MDI). Further more it explains how to code for event procedures associated with different controls. The course covers how to use some of the  more...

Visual Basic NET-Windows Development Part 2 ...es the various options for building your own controls. It explains how to extend the functionality of existing Windows Forms control, combine multiple existing controls into a composite control, and build a new custom control. It also covers how to add design-time attributes and licensing support to a control. Learn To: o To identify features of extended controls. o To sequence the steps  more...

Visual Basic NET-Windows Development Part 3 ...perating and Migrating COM Objects section in this course explains how to use .NET and COM components in your Windows Forms application. You will also learn how to call Win32 APIs in your Windows Forms application. The section also covers upgrading Visual Basis 6.0 applications to Visual Basic .NET using the Upgrade Wizard. The Asynchronous Programming section explains how to use the techniques  more...

Visual Basic NET-Windows Development Part 4 ...ting in Windows Forms Applications section in this course explains how to create reports in a Windows Forms application by using Crystal Reports. The msection also covers how to implement printing in a Windows Forms application. The Enhancing the Usability of Applications section explains how to use the accessibility, Help, and localization features available in the .NET Framework. Learn To:  more...

Visual Basic NET-Windows Development Part 5 ...loying Windows Forms Applications sections in this course explains assemblies and the use of strong-named assemblies and the Global Assembly Cache (GAC) in the .NET Framework. It also covers how to configure and deploy your Windows Forms applications. The Securing Windows Forms Applications section explains how to use the security features in the .NET Framework in Windows Forms applications.  more...

Emotional Intelligence Emotional Intelligence for Executives ...for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance.  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...ships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating  more...

Listening Skills The Fundamentals of Listening ...-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing an explanation of the types of questions the learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret messages. Provide  more...

Recruiting Retention Internet Recruiting ...the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for using the Internet to recruit.  more...