Online Explains eLearning Training

Financial Basics for Non-financial Managers ... used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER (IE) more...

A Day 4 - Chapters 14-18 ...e, communications, and file protection. This section also explains networks and how to configure TCP/IP, share resources and drives in the different Windows operating systems, create paths, identify network components, and use the Internet. There are also sections on system maintenance, virus protection, and backups, as well as a complete section on building a PC from scratch. Finally, this more...

Windmaster Case Study 3: Company Analysis ...sions. This course introduces you to company analysis and explains its aim of assessing how well a business is performing and where it could improve. You can examine 3 generic strategies for competition, Cost Leadership, Differentiation and Focus. You can explore different tools for company analysis, including company overview, value chain analysis, comparative analysis and financial analysis. more...

PR/SM Concepts and Facilities PR/SM Concepts and Facilities more...

Cisco Internetwork Design Part 2: TCP/IP Network Design The second course in the Cisco Internetwork Design series covers IP Addressing. It focuses on routing protocols and considerations as well as security considerations that you will need to consider with a TCP/IP network. It also covers the various addressing choices you have when designing a TCP/IP network and how to manage your IP addressing options. It also covers multicast addressing more...

Sexual Harassment: What Employees Should Know (Service) Sexual Harassment: What Employees Should Know teaches participants about the behaviors that constitute sexual harassment and explains the legal problems it can cause your organization. Participants learn to recognize the different types of sexual harassment and to take appropriate action to prevent it. more...

Sexual Harassment: What Employees Should Know (Manufacturing) Sexual Harassment: What Employees Should Know teaches participants about the behaviors that constitute sexual harassment and explains the legal problems it can cause your organization. Participants learn to recognize the different types of sexual harassment and to take appropriate action to prevent it. more...

Oracle Applications Release 11i: Workflow - Part 2 Oracle Applications Release 11i: Workflow - Part 2 explains the administrative features of Oracle Workflow 2.5. Oracle Workflow 2.5 is a stand-alone, complete management system that supports business process definition and automation. The course explains the directory services in Workflow and the Workflow Engine. In this course, the learner gains practical experience in monitoring a workflow more...

JDBC Application Development Part 1: Introduction and Architecture This first course in the series provides the foundation for the rest of the course series. It introduces learners to the JDBC API and explains how it is used to access any database from Java. It also covers the basics of working with relational database systems, how to use JDBC to design multi-tier database applications, and an overview of the major steps in the JDBC program. more...

J2EE Connectivity Part 2: Java Server Pages and Servlets This second course in the series teaches about Web and server-side development. It introduces the current server-side Java technologies used in Web Application Development and explains the client and server Interaction. It teaches how to create Java Server Pages and servlets and distinguishes their responsibilities. It also covers the servlet life cycle and session tracking. more...

J2EE Connectivity Part 4: EJB Architecture, Session Beans, and Security This course teaches about the design and development of Enterprise Java Beans. It differentiates between the two different kinds of beans, session and entity beans, and explains their purpose. It also explains how to create the different kinds of session beans, how to use session beans appropriately, and how to work with the EJB Security Model. more...

ActiveX Code Components The ActiveX Code Components course covers the creation of ActiveX code components. It introduces the audience to the concepts of ActiveX EXE and ActiveX DLL and goes on to discuss the various methods to create them. The course also explains the development of the code for ActiveX code components and its usage. This curriculum has been designed for application developers and authors who plan, more...

Maintaining Network Security This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network Administrators more...

Win2000 Directory Server Installing Configuring Troubleshooting Active Directory ...n tools, and manage single master operations. This course explains how to create site links and configure site link components and server settings to optimize network resources. You will also learn about Active Directory replication and troubleshooting. Integrating Active Directory with DNS is also covered, with an explanation of naming conventions used, as well as zone configuration, more...

Win2000 Active Directory Implementation Managing User Environments and Software Deployments ...ent script settings to automate certain tasks. The course explains automated software management and the software management technologies of Windows 2000. In addition, you will learn about deploying software to users and computers, using different installation file types, creating a software distribution point, and configuring different software deployment options. Then you will learn how to more...

Visual Basic 6 0 Database Access Part I ...base access and manipulation in an online environment. It explains how databases are organized, how information is retrieved and manipulated in databases, and what technologies are available to ensure cross-platform and uniform access to database information. This course describes the fundamentals of viewing and modifying information in databases using the industry standard Structured Query more...

JES2 Job Controls ll ...discusses output specifications and output processing and explains how to specify a Universal Character Set image and a Forms control Buffer image. It describes how to force a page break, control line spacing and load characters sets. The course discusses the burster-trimmer-stacker, all-points-addressable printers, and the parameters for advanced function printing. It also identifies more...

Call Center Operations Workforce Management This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

The Contact Center and Technical Support Agent ...mer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the more...

Technical Support Essentials ...--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course, the learner will be better equipped to handle a more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in more...

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing more...

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will more...

Leading A Customer-Focused Team ...s while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance. In the more...

Building Dynamic Teams Build Dynamic Teams This course explains the essential development phases (Drive-Strive-Thrive-Arrive) that groups go through to become vibrant, effective teams. Professionals who want to work more effectively with others to achieve shared goals. more...

Succeeding Through Teamwork Differences Make Great Teams This course explains the importance of collaborating with people who bring different experiences and perspectives to the group. Several tips to minimize conflict and enhance collaboration among people with different backgrounds or work styles are identified. Professionals who want to work more effectively with others to achieve shared goals. more...

Effective Communication Skills ...re the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners interested in the HDI CSS more...

Project Team Management Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Project team members, team members, and team leaders who are interested in learning more about how more...

Program Management Processes and the Initiating Process Group ...support the program management life cycle themes. It also explains the difference between the program management process groups and the project management process groups, including the common inputs to program management processes and the components related to the Initiating process group.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third more...

Introduction to Program Management ...s differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright more...

Investigating the Problem Interpret Data This course explains how to use visual tools to interpret data. Professionals who want to resolve workplace challenges more effectively. more...

Ratios Averages and Graphs Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay more...

Talent Management Knowing Talent This course explains what talent is and how it differs from skills and knowledge. It also introduces the process of talent management and compares this process with traditional processes. Finally, it covers the importance of recognizing and retaining talent. This course is for HR professionals and managers within a company responsible for managing and developing employees. more...

Organizational Behavior Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...

Organizational Behavior The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their more...

Managing the Expert Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. The target audience for this series is managers, directors, and project leaders. more...

Managing the Expert Managing the Unique Needs of Experts Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. The target audience for this series is managers, directors, and project leaders. more...

Managing the Expert Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. The target audience for this series is managers, more...

Understanding Technical Professionals ...models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of more...

Leading Change from the Front Line ...tcomes against the potential gains of making a change. It explains the ways you can find out if others want the change, too, so that you know ahead of time what kind of resistance your idea will face. It even offers suggestions for making office politics work for you when you make suggestions. Finally, it gives you ideas on how to build a strong, positive reputation that will stand you in good more...

Succession Planning Strategies ...or your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession planning strategy will help ensure your more...

Team Leadership Developing A High-Performance Team ... overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Managers and team leaders who want to develop and lead effective, more...

Team Leadership Conducting Productive Team Meetings ... an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Managers and team leaders who want to conduct productive team meetings. It is recommended that individuals more...

Recruiting and Selecting Candidates HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' more...

Management of the HR Process HRCI SPHR ...ry to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) more...

Strategic Approaches to Risk Management HRCI SPHR ...nd of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources more...

Recruitment and Selection HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' more...

Managerial Decisions and Capital Budgeting ...nd developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with the concepts, procedures, and analytical skills you need to make more...

PrimeFinance The Financial Statements This course explains the core financial statements (income statement, balance sheet and cash flow statement) and how to interpret them. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions . more...

Design of Experiments DOE ...sign, and ultimately, improved organizations. This course explains how to design and implement efficient and effective improvement experiments. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six more...

ISO 9001 2000 The Auditing Process In ISO 9001:2000: The Auditing Process you learn about the fundamentals of the auditing process for ISO 9000: 2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the more...

Measurement Assessment and Metrics ...es. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice versa. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Excellence more...

Safety Health Safety This course explains the regulations that you and your company must comply with to ensure the health and safety of everyone. It also teaches you the negative effects of alcohol and drug abuse and how to respond to warning signs. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...

Data Security Company Information This course explains the guidelines a company must follow to protect its trade secrets and to avoid misappropriating the trade secrets of others. It also details the guidelines and restrictions for the use of e-mail and Internet services provided by your company. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...

Data Security Record Keeping This course teaches you how your company's privacy policy affects the way you handle customer data, and explains the elements of a record retention policy. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...

Intellectual Property Overview ...ffectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property rights. The course covers current copyright, patent, and trademark laws and presents methods for minimizing legal liabilities. SkillSoft's Legal Compliance courses are developed and more...

Doing Business with the Government ...explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for small more...

Independent Contractors and Temporary Employees ...e distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and drawbacks of both, and how to get the most out of your hiring practices. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the more...

Documenting Discipline ...the worker in a fair and constructive manner. This course explains how documentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, more...

Programming with XHTML 1 1 Advanced Tags ...d format tables and define column groups. The course also explains the tags used to create static forms and frames. In addition, the course covers creating menus, specifying special characters, and setting colors for a Web page. Finally, the course describes the key concepts related to internationalization. The intended audience for this course includes Technical Managers, Help Desk/Support more...

Programming with XHTML 1 1 DOM and Dynamic XHTML ...explains how to incorporate JavaScript in Extensible Hypertext Markup Language (XHTML) documents. The course describes various objects, properties, methods, and events of JavaScript. In addition, the course explains various constructs of JavaScript that help in developing dynamic Web pages. The course also covers key concepts of Document Object Model (DOM). Additionally, the course describes more...

HIPAA Privacy Rules Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under more...

Americans with Disabilities Act ADA ...explains the concepts, requirements, and practical application of the Americans with Disabilities Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply for jobs more...

Antitrust--Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a more...

Fundamentals of HTML Programming This course enables students to understand Web page development using HTML as the programming language. The course explains the concepts of developing basic and advanced HTML pages with the help of tables and forms. This course deals with HTML 3.2 and HTML 4.0. This course is intended for students who are interested in developing web pages using HTML as the programming language. more...

Advanced HTML Programming This course enables students to understand web page site planning, management and maintenance. The course explains the concepts of developing advanced HTML pages with the help of frames, scripting languages, and evolving technologies like ActiveX, DHTML, and XML. This course is intended for students who are interested in developing web pages using HTML as the programming language. more...

XML Basic Concepts and Techniques The XML: Basic Concepts and Techniques course is the first course in the XML curriculum. This course is meant for Web programmers who want to use Extensible Markup Language (XML) to transport and exchange data over the Internet. The course explains how users can apply XML to their advantage. It also describes the procedures for creating well-formed XML documents and Document Type Definitions more...

ActiveX Programming with VBScript The ActiveX Programming with VBScript is the second course in the VBScript and ActiveX curriculum. The course acquaints the students with ActiveX controls. It also describes how to make the Web pages interactive by dynamically creating them. Additionally, the course explains the methods to optimize and debug the code. End users who intend to develop interactive Web pages with VBScript. more...

Visual Basic 6 0 Enterprise Client Server Development Part 1 This course introduces developing programs for an enterprise client/server environment. It introduces multi-tier application architecture, reviews how to instantiate a COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the Windows registry. This course also introduces the concept of transactions and more...

Visual Basic 6 0 Enterprise Client Server Dev Part II ...his course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that take advantage of MTS transactions and services. Finally, this course discusses how MTS provides security for a package and its interfaces, and how to configure MTS security. Related Exam: Microsoft more...

Visual Basic 6 0 Advanced Enterprise Client Server Dev Part I ...xplained, as well as their respective advantages. It also explains creating Windows NT accounts and user groups. This course discusses the merits of using SQL stored procedures for business services and data integrity checks. It describes how to create, write, and debug stored procedures, as well as how to call them from Visual Basic code. Finally, this course discusses how to create SQL stored more...

Visual Basic 6 0 Using the Win32 API Part II ...e some of the more common Win32 API drawing functions, it explains how to obtain and release a device context and how to draw dots, lines, and rectangles on a form or control. It also describes how to change pen and brush styles by using stock objects and by creating customized pens and brushes. In addition, it explains how to place a text string on a control or form using pixel coordinates. more...

Using Swing Components Using Swing Components WBT is the second course of this curriculum. This course acquaints the users with creating and using Swing components, such as buttons and lists. It also describes how to create advanced Swing components, such as BoundedRange components, and tables and trees. Additionally, this course explains how to create application interfaces. Users who want to familiarize themselves more...

UNIX Editing Printing and Text Formatting ...hows the student how to launch and quit the vi editor and explains how to work on multiple file and recover from a system crash. It introduces the student to command affect the entire file and describes hoe to use perviously specified patterns for improving editing efficiency. The student will learn how to display file on the screen and printing options as well as other editing and printing more...

UNIX System Administration ...scusses how an administrator accesses the system, It also explains file systems and introduces some of the standard directories and files found in the UNIX system. The course explains how the UNIX system is launched and shut down and the systems used for automating. It explains the steps necessary to add and remove users from the system, password systems, and the concept of user groups. The more...

Win2000 Netwk Security Design Providing Secure Access in Remote Netwks ...emand-dial routing as a feature of RRAS security and also explains the LAN and WAN routing protocols supported by RRAS. You will learn about RRAS security strategies and will learn to configure the RRAS callback options used to verify identities of clients and servers. You will learn about the components of a virtual private network and about the features of the VPN tunneling protocols, PPTP more...

Win2000 Netwk Security Design Providing Secure Access-Internet ...ty for a private network configured for public access and explains the risks that a network is prone to while using the Internet. You will learn how to protect a network using a firewall and will also learn about the guidelines for placement of Web and FTP servers, application servers, RRAS servers, and DNS servers while configuring a firewall. You will learn how to analyze threats posed by the more...

Win2000 Netwk Infra Design Designing a Network Strategy ...tion and anticipating design changes. Further, the course explains the role of DHCP on a network and describes an effective DHCP infrastructure design. The course also discusses the benefits of integrating DHCP with other network services of Windows 2000 and explains the tasks involved in managing a DHCP network. Next, the course introduces the role of DNS in a network, covers the query more...

Win2000 Netwk Infra Design Designing a WINS Dfs Strategy ...essing the level of fault tolerance in a WINS network and explains the interoperability issues of WINS with other Windows 2000 services, such as DNS and DHCP. Further, this course deals with the strategies for managing a WINS network efficiently. You will learn about the importance of generating event notifications and The course addresses the training needs of system administrators and network more...

Win2000 Netwk Infra Design Internet Connection Infra ...uces the role of Proxy Server in a routed environment and explains ways of preventing unauthorized Internet access. It also explains the need for enhancing Proxy server availability and optimizing Proxy server performance. Further, the course explains the steps involved in migrating a Web server to IIS 5.0, along with capacity planning for Web server and access to legacy applications. It more...

Win2000 Netwk Infra Design Wide Area Network Infra ...explains the role of RADIUS on a network and the integration of RADIUS and Windows 2000. It further explains the role of a VPN on a network and discusses the strategies for VPN availability and performance. Next, this course introduces you to the Demand-Dial Routing strategy in Windows 2000 and discusses Demand-Dial Routing installation, as well as the methods of Demand-Dial Security. The more...

Win2000 Netwk Infra Design Internet Connectivity Strat ...g, Component Load Balancing, and Cluster service. It also explains the need for Web clustering, three-tier Web clustering, and the structure of the three tiers. Planning of server clusters, the various models available for clustering of servers, and the capacity requirements for cluster service are also discussed in this course. Finally, the course covers the monitoring and implementation more...

UNIX Files and Directories ...se describes the UNIX system of directories and files. It explains the structure of the UNIX hierarchical file system and how to access files and directories. It also presents the commands for copying, moving, removing, renaming, and backing up files in the directories, as well as the process for renaming, removing and backing up directories. Permission rights which are required for accessing more...

Win2000 Professional Managing Hardware Devices ... storage types supported by Windows 2000 Professional. It explains how to set default quota values, audit user disk space, and manage disk quotas on a remote computer. It describes usin The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new more...

Win2000 Server Implementing Local Security and Policies ...nsuring security of your Windows 2000 Server computer. It explains the concept of security policies in a Windows 2000 environment, leads you through the process of implementing these policies using the Security Configuration Tool Set, and teaches you to monitor violations of security policies. Next, the course explains the concept of managing local users and groups by using the Local Users and more...

Win2000 Server Monitoring and Optimizing ...urse. The course describes processor-related counters and explains the procedures for monitoring processor performance and detecting processor bottlenecks and for prioritizing processes to resolve bottlenecks. Finally, you will become familiar with the procedures for monitoring disk and network performance and for detecting and resolving disk and network bottlenecks. Related Exam: Microsoft more...

Win2000 Server Setting Up Remote Access Service ...explains the procedure for setting up a routing and remote access server (RRAS), which enables users at remote locations to connect to an organization's network. The procedures for configuring the dial-in properties of a user account to allow remote access and for creating a remote access policy are also discussed in this course. In addition, you will learn to configure a remote access profile, more...

Win2000 Server Implementing Interoperability ...nters in a heterogeneous network environment. This course explains how to integrate Novell NetWare and Apple networks with a Windows 2000 network. The course discusses implementing interoperability with Novell NetWare and with Apple networks and familiarizes you with the protocols required to establish interoperability. You will learn to install and configure various services as well as to more...

Win2000 Server Automated Methods of Installation ...explains automated methods of installation on member servers and workstations running Windows 2000 Server. First, you will become familiar with the concept of Remote Installation Services (RIS) and with the systems requirements for implementing RIS and its architecture. Next, you will learn to install and configure Windows 2000 using RIS, and you will become familiar with the guidelines for more...

Win2000 Network Infrastructure Implementation Administering DNS ...oduces you to the concept of Domain Name System (DNS) and explains the benefits of using DNS. You will learn how to install and configure a DNS server and DNS client computers, as well as how to monitor a DNS server and troubleshoot problems related to DNS servers and clients. The course also discusses the concept of zones that are used to store this information. You will learn how to add, more...

Win2000 Network Infrastructure Administering DHCP This course discusses DHCP services. It describes the procedure for installing, managing and troubleshooting DHCP Server, configuring DHCP client services, and for integrating DHCP Server services with other networking services, such as Active Directory, DNS, and RRAS. Further in this course, you will learn how to create and manage scopes, superscopes, multicast scopes, and new reservations. The more...

Win2000 Network Infrastructure Administering WINS ... the procedure for installing the WINS server service and explains how to add and start a WINS server on a Windows 2000 network, as well as how to troubleshoot name resolution problems. Further, the course covers the strategies followed to select replication partners and describes how to configure a WINS server as a push and pull partner for replication. It also deals with parameter objects more...

Win2000 Network Infrastructure Configuring IP Routing Protocols ...role of IP Routing Services in a Windows 2000 network and explains Windows 2000-based IP routing. You will learn how to implement static and dynamic IP routing. Next, this course explains how to configure IP routing protocols. You will learn how to set up a Routing Information Protocol (RIP)-for-IP network, how to configure RIP-for-IP network security, as well as how to troubleshoot RIP-for-IP more...

Win2000 Network Infrastructure Configuring Internet Connection Sharing Network ...troubleshooting problems related to ICS. Next, the course explains the concept of Network Address Translation (NAT), a protocol available as a part of Routing and Remote Access Service (RRAS) of the Windows 2000 operating system, its functions, and the procedures for installing, configuring, and troubleshooting NAT. Finally, the course explains the concept of IP multicasting. Implementing IP more...

Win2000 Network Infrastructure Administering RAS ...well as to manage remote access clients. Next, the course explains the elements of remote access policy and the procedure for creating this policy. You will learn to configure a remote access profile for authentication and encryption protocols. You will also learn to grant dial-in permissions to remote users and to configure dial-up equipment. The role of the Connection Manager in enhancing more...

Win2000 Active Directory Design Introducing Windows 2000 Active Directory Services ...ure and information flow in Active Directory. This course explains the features of Active Directory, such as domains, trusts, trees, forests and organizational units. Next, you will learn about sites and services implemented by Windows 2000, the different types of computer and user accounts, groups, schemas and schema objects, and different server roles. This course also covers how to name, more...

Win2000 Active Directory Design Business Requirements and Naming Strategies ...tructure before implementing it on a network. This course explains how to analyze the business model and organizational requirements of your organization, with a discussion of structural, process, and user requirements, as well as an examination of the IT management structure, the factors influencing business strategies, the importance of evaluating the current technical environment, and the more...

Win2000 Active Directory Design Active Directory Security and Replication Strategies ...ry security and replication strategies. First, the course explains group policies, different types of group policy objects (GPOs), group policy inheritance and precedence, and how to administer and manage a group policy. You will learn about operations masters, their relation to domain controllers, and how to decide on the appropriate placement of operations masters. Next, you will learn about more...

Win2000 Active Directory Design Advanced Active Directory Concepts ...istence with Novell Directory service. Lastly, the course explains upgrade strategies and processes, with a discussion of Windows 2000 mixed-mode environments, Windows NT domain models, and designing an upgrade plans. Related Exam: #070-219: Designing a This course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs more...

Win2000 Server Managing Hardware Devices Drivers ... storage types supported by Windows 2000 Professional. It explains how to set default quota values, audit user disk space, and manage disk quotas on a remote computer. It describes usin The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new more...

Configuring Communication Services - Linux ...the various network services under Linux. The course also explains the use of the Internet mail and various Internet/Intranet and protocol services provided by Linux. The course covers the concept of various communication programs and discusses the methods of configuring a modem and other tasks, such as connecting to computers using the communication programs, and using the Linux fax utilities. more...

The Linux Operating System ... a Linux ""distribution"" and installation media. It also explains what is needed to install a Linux system, and the installation procedures for the two most popular distributions, with a focus on the Intel platform. This covers the key concepts in the Linux operating system, including system resource management and the kernel. It examines seve This course addresses the needs of system more...

Large Systems Overview I This course explains and demystifies the world of large IBM and compatible computer systems. It expands upon the more common acronyms, and explains the concepts to which they refer. Included are such areas as the logical configuration of a computer, input/output, and communication units. Anyone interested in data processing basics. more...

OS 390 MVS Concepts and Facilities ...troduces the IBM Multiple Virtual Storage environment. It explains concepts and facilities, and its role within the S/390 system. The course covers MVS functions and system programs, data storage management, and application development.The course explains the role of MVS and identifies the data processing resources affected by the MVS operating system. The first topic presents a broad overview more...

OS 390 MVS ESA Fundamentals of VSAM Part II ...explains how VSAM adds and deletes records to and from a KSDS. It describes how VSAM manages the space within the data components of the KSDS when it performs additions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing ESDS or KSDS. It describes the role that catalogs more...

OS 390 Designing DB2 Data Warehouse ...s DB2 mainframe relational database management system. It explains basic functions, features and elements of DB2 for OS/390 (known simply as DB2) and its interactions with the MVS environment. The course briefly reviews the development of DB2, including enhancements to Version 6, DB2 Universal Database for OS/390. It then familiarizes the student with the basic elements of the DB2 database more...

OS 390 C Programming ...s how and when an alternate index can be used. The course explains the role that catalogs play in maintaining and accessing VSAM datasets and reviews the basic concepts of a catalog. It also shows how catalogs are used to locate and access a VSAM dataset. It discusses master catalogs and user catalogs - their uses, similarities, and differences. The course examines the system datasets that are more...

JES2 Job and Device Control II ...environment. It describes the devices controlled by JES2, explains how to determine which devices connected to the computer system are under the control of JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be specified for a SYSOUT dataset and how these requirements more...

JES2 System Control I ...b processing after a job has been selected for execution, explains the execution of started tasks and the services provided to TSO users by MVS and JES2. MVS and JES2 commands used to control jobs in execution are discussed as well as how to cancel batch jobs, started tasks, and time-sharing users in execution. The course describes the commands used to start, modify, stop, cancel, and monitor more...

JES2 System Control II ...b processing after a job has been selected for execution, explains the execution of started tasks and the services provided to TSO users by MVS and JES2. MVS and JES2 commands used to control jobs in execution are discussed as well as how to cancel batch jobs, started tasks, and time-sharing users in execution. The course describes the commands used to start, modify, stop, cancel, and monitor more...

JES2 Advanced Operations II The JES2 Advanced Operations Part II (48173) course discusses the advanced procedures for controlling JES2 Remote Job Entry facility and the Multi-Access Spool facility. The course examines the JES2 Automatic Command Processing Facility and reviews the four major steps required for a complete system initialization. It covers initialization and recovery considerations in a Multi-Access Spool more...

CICS ESA Concepts ...explains the basics of the Customer Information Control System (CICS). It focuses on the single-system environment but also discusses CICSplex and other CICS intercommunication facilities. CICS is IBM's general purpose online transaction processing (OLTP) software, which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online versus more...

CA-IDMS R Application Programming Part I ver 12 Explains CA-IDMS structure and environment, teaches how to access and manipulate records and sets, and details how they are physically stored in the database. Programmers, analysts and systems designers. more...

CA-IDMS R Application Programming Part II ver12 Explains CA-IDMS structure and environment, teaches how to access and manipulate records and sets, and details how they are physically stored in the database. Programmers, analysts and systems designers. more...

e-Business Part 4 Securing Your Infrastructure ...icies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and server side security. The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers, etc.). Course more...

WAN Fundamentals This course explains the emerging WAN internetworking technologies. It also covers the basics of data communication, digital data services. This course is designed for technical managers, help desk/support personnel and pr