Online Explore eLearning

Introduction to Hypothesis Testing and Testing for Means in Six Sigma Introduction to Hypothesis Testing and Testing for Means in Six Sigma ASQ Six Sigma Green Belt (SSGB) The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ... practical significance. The goal of this course is to explore several of the hypothesis tests used in Six Sigma. The course covers the key steps for testing hypotheses for proportions, variances, and paired comparisons with the help of real-life examples and case studies. It also covers how to use single-factor analysis of variance (ANOVA) and how to test hypotheses using a chi-square test.  more...

Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

Foundations for Business Execution Foundations for Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to  more...

Creating a Business Execution Culture ...o create an execution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one  more...

Business Execution in Action ...tegy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate entities, when in fact, they are closely and critically interrelated. Have you ever been in a  more...

Leading Business Execution Leading Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy,  more...

Recruiting Talent ...t people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy: attracting the talent needed to meet the company's needs, and using innovative recruiting techniques to find the right people. Learners will explore how to consider the needs of the organization balanced against the expectations and needs of  more...

Retaining Your Talent Pool Retaining Your Talent Pool Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your  more...

Sustaining Improvements Gains from Six Sigma Projects ...and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis, guidelines for developing training plans, and recommendations for delivering the training plan.  more...

Data Classification and Collection in Six Sigma ...o ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also introduce methods for data collection, such as check sheets and coded data, and deals with the issue of data accuracy and integrity, focusing particularly on sampling techniques such as random sampling and stratified  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management Improving Your Emotional Intelligence Skills: Self-Awareness & Self-Management Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being  more...

Managing Projects within Organizations ... will identify key project management concepts and terms, explore the PMBOK Knowledge Areas, and provide information about the variables that can influence project outcomes. It will also cover the project stakeholders and the organizational influences on a project. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can  more...

Project Management Overview ... will identify key project management concepts and terms, explore the PMBOK Guide, and the project management Knowledge Areas. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK certification  more...

Project Requirements and Defining Scope ...ning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Scope Management processes. This course covers all the activities related to planning scope management and developing a project scope statement. Specifically, learners will be introduced to the first two  more...

Create Work Breakdown Structure ...ning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the project inputs, tools and techniques, and outputs of the Create Work Breakdown Structure process, the third process in the Project Scope Management knowledge  more...

Core PMI Values and Ethical Standards ...most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each value, learners will be introduced to the integrity aspired to, as well as the mandatory conduct demanded of project managers to effectively manage projects and further promote project management as a  more...

Goals and Setting Goals Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

The Facilitator Role ...h productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying the skills, attitudes and emotions needed to facilitate groups will help prepare you for taking on the task of changing your  more...

Facilitating Difficult Situations ...e most difficult aspects of facilitating groups. You will explore typical trouble spots, like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and passive/aggressive behavior. Capitalize on confrontation by shifting your analysis from "what's  more...

Facilitative Tools and Formats Offering Options ...some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will examine the advantages and disadvantages of co-facilitating meetings and work groups. With that knowledge, learn to divide and coordinate who's going to do what. Gain the ability to establish boundaries for each of the facilitators and determine  more...

Implementing a Mentoring Program for the Organization Implementing a Mentoring Program for the Organization Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about  more...

Achieving Success the Help of a Mentor Achieving Success: the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a  more...

Mentoring On-line Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...

Dealing with Resistance to Change Dealing with Resistance to Change Change is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors  more...

Business Ethics for Managers Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining  more...

Monitoring and Controlling Project Scope ...ning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the monitoring and controlling processes of the scope management knowledge area. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all  more...

Completing Inbound Sales Calls ...e the best strategies for inbound sales presentations and explore the characteristics of an effective inbound sales presentation, as well as the features, benefits, and value of a solution. You will learn how to conduct an effective inbound sales presentation, in addition to learning the strategies to use in presenting to various buying roles. Finally, you will learn how to close an inbound  more...

Building a Winning Sales Team Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Motivating a Winning Sales Team Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

Conducting Effective Sales Research Meetings Conducting Effective Sales Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together  more...

Delivering High-impact Sales Presentations Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Effectively Using Customer-focused Research Meetings Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore  more...

Delivering High-impact Territorial Account Sales TAS Presentations Delivering High-impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of  more...

Doing Business on the Internet Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...

Oracle Database 11g R2 Managing Database Space Duplication ...al problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace space usage, and reclaim wasted space from tables and indexes by using the segment shrink functionality. Using the segment advisor, resumable space allocation, and moving tablespaces are also covered. This course will  more...

Ajax API Essentials ...explore the various technologies that are employed in Ajax applications. It will begin by examining the important role that XML and CSS play in developing Ajax applications that interact with data sent from the server. Then it will discuss common troubleshooting issues that may arise in Ajax applications. Finally, it will explore how web services and APIs can work together to add complex  more...

Ajax Applications Server Communication ...jax Applications & Server Communication This course explores the technologies that are used to enable Ajax applications to interact with a server's external data. It will begin by examining the important role that ASP.NET, PHP, Java, and Ajax play in developing Ajax applications, and then explore how Ajax can access and utilize external data sent from a variety of sources. The course will  more...

Ajax Basics Ajax Basics Rather than a singular technology, Ajax, or Asynchronous JavaScript and XML, is a collection of technologies that enables web pages to make server requests without having to reload the page. This course will introduce the history of Ajax and outline how it is commonly used to aid in the development of dynamic web sites. Beginning with the fundamentals of Ajax, the course will  more...

Manipulating XML with the SML DOM Ajax Manipulating XML with the SML DOM & Ajax Accessing and parsing XML data is an important facet of utilizing it in web applications. Some of the most popular ways of accessing and parsing XML data are through the XML Document Object Model (XML DOM) and through asynchronous JavaScript and XML (Ajax). This course will explore how to use these techniques with XML to realize its data potential.  more...

Creating Maintaining a Positive Work Environment Creating & Maintaining a Positive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract  more...

Analyzing Data in Excel 2007 ... provides powerful data analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal Seek and Solver enables you to retrieve required  more...

Distributing Presentations in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Microsoft Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other  more...

JavaScript Objects Object-Oriented Programming ...g is an important feature of JavaScript. This course will explore the advantages and implications of object-oriented programming, and prepare the learner to create and utilize user-defined objects in JavaScript. It will also introduce key objects that are part of the JavaScript language, including String, Math, Number, and Date objects, as well as arrays. The course will survey common methods  more...

JavaScript Functions Regular Expressions ... validating data in JavaScript programs. This course will explore how to use Function objects and useful predefined functions that are part of the JavaScript language. It will also detail the regular expression support built into JavaScript that allows developers to perform pattern matching and validation of user-entered data. Specific topics covered will include Function objects, recursion,  more...

Managing Effective Business Meetings Managing Effective Business Meetings Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening  more...

Insider Trading ...seriously undermine investor confidence. This course will explore the laws that govern the trading of stocks and other securities by corporate insiders and describe the role the Securities and Exchange Commission plays in enforcement. It will also discuss the civil and criminal penalties for insider trading and the procedures for reporting illegal behavior. This course was developed with  more...

Business Law Ethics Business Law Ethics Dealing with the balance of ethics and the law is a day-to-day challenge for many managers. While you might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close  more...

Business Law the Manager s Responsibilities Business Law & the Manager's Responsibilities Do you know what your legal responsibilities are as a manager? Do you know that in certain circumstances you may be held personally responsible for the actions of others? How can you protect your organization and yourself when dealing with legal issues? As a manager, knowing the answers to these questions can help you make decisions that are  more...

From Beans to Brew: Creating Characters ...explores how to create believable and lifelike characters. Explore character development from birth to death. This course explores how to create believable and lifelike characters. Students will utilize hands-on techniques to explore their own lives and the lives of those around them for inspiration and details. Armed with these ideas, students will then create new characters or add stronger  more...

Crafting the Crime Novel This course will explore the craft of writing a crime novel using facts and real terminology.  more...

How to Write Short, Short Fiction This course explores writing short fiction pieces. During this course, students explore different aspects of short fiction and also sources for publication.  more...

Writing Great Copy for Magazines During this course, students explore various aspects of writing for magazines. Students explore various aspects of, and techniques needed to write for magazines. During the course, students will also identify their key interests and how they can focus those interests into marketable pieces of writing.  more...

Learn to Be Your Own Editor This course helps students learn basic editing techniques. Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.  more...

How to Find Legitimate Home Employment ...Explore the rewarding aspects of working from home by using a how-to guide that will make your efforts easier. If you are looking to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course  more...

Introduction to Technical Writing for Industry ...Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Getting More From Books: Intro to Literary Analysis ...curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll also learn how to identify and interpret traditional literary devices such as foreshadowing and symbolism. Unlike typical literature courses that fixate on terminology and "correct" interpretations, this course focuses on your experience as a  more...

So You Want to be a Technical Writer! ...g containing the best World Wide Web sites where they can explore information about technical writing careers or related issues. Working with Kathryn Roosa, each student will focus on the areas most applicable to their level of experience, chosen field, and future plans for a technical writing career. Assignments consist of several projects that will involve research, analysis and discussion.  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...ey pertain to various parts of the human anatomy. We will explore surgical codes and how to identify codes that are pre and post-operative. Finally we will cover the advantage and importance of using a clearinghouse and the function they play in claims submission. We will look at the various costs associated with using a clearinghouse and which one works best for your specialty. We will also  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Introduction to Law ...rence between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the means to resolve problems among parties, certain ownership interests which the  more...

Getting Started With Project 2000 ...me more efficient project managers. Students will briefly explore the basics of project management, including creating deadlines, baselines, and tasks. This course introduces students to some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of project management, learn how to set a project`s start date, work  more...

Office 2000 Intermediate This course is designed to familiarize students with the intermediate features of Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on presentation skills. This course introduces students to the more powerful aspects of these applications and attempts to broaden and develop the basic skills that they already possess. This course is designed to familiarize  more...

PowerPoint 97 Level 3 In this course, the accomplished PowerPoint user will learn how to enhance text with text anchors, search for and replace fonts, explore multimedia elements, use conferences on LANs and WANs, and explore principles of graphic design.  more...

Project 2000 Level 1 ...re efficient project coordinators. Students will briefly explore the basics of project management, learn how to set a project`s start date, work with task relationships, and examine various task types. Students will also learn how to work with multiple projects, learn how to combine them into one master project, and enter all information necessary (task, resource, etc.) for setting the master  more...

Introduction To Netscape 7 This course introduces Netscape Navigator, a fast and functional Web browser. Students will learn how to explore the Web and find useful information.  more...

Pharmacy Technician Career Training Program ... affected by disease. Pharmacy Law and Ethics ? Study and explore legal issues surrounding confidentiality, negligence and liability for medical personnel. Learn how to control and maintain narcotic inventories. You will also read about historic pieces of legislation that have shaped the field as we know it today. Medical Terminology ? Often, Medical Terminology can seem like a foreign  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

LBD: Assessment and Instruction Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders.  more...

Developing Curriculum for Online Programs ...Programs? is a seven day online course. It will help you explore special requirements and the tools needed for effective online curriculum development. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the  more...

HyperStudio Basics ...udio Basics is a seven day online course. This class will explore educational applications and implications of hypermedia, provide you with an overview of using HyperStudio and an opportunity to develop both your own hypermedia project and a lesson plan incorporating the use of HyperStudio. This course is offered by a State Accredited University and offers State Board Continuing Education  more...

Travel Sales and Trends - Instructor Led Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler.  more...

Adobe After Effects CS3: Advanced ...deos on the advanced feature set in After Effects. You'll explore the 3D environment to understand better how to work with 3D cameras and add realistic lighting and shadows. Plus, test drive tools that you may have never ventured to try before, such as painting and keying. Ko wraps up the course with a closer look at the all new Puppetry and Shapes tools.This self-directed course can be  more...

Adobe CS3 Print: Workflow ...rn what it takes to get your designs printed. You`ll also explore various techniques to maximize your designs in Photoshop, Illustrator, InDesign, and Acrobat and how to edit graphics in a PDF.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe CS3 Print: Workflow Ranging from  more...

Adobe Encore CS3: Essentials ...software, now included with Adobe Premiere ® Pro CS3. Explore the rich set of creative tools for DVD and Blu-ray Disc authoring and SWF export to the web. Now that Premiere Pro is back on the Mac, you can use Encore CS3 on both Intel ® based Mac and Windows ® systems. See how Encore CS3 is the right choice for easy production of full-featured, menu-driven DVD and Blu-ray projects,  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn how to design a typical shopping application, handle external graphic data, and learn how to draw and manipulate graphs and display text data. You'll also look at  more...

Adobe RoboHelp Workshop ...of online-help systems since they arose in the 1990s. You explore a range of online-help systems, surveying their varied content, organization, format, and in particular navigation systems. You study a sequence of RoboHelp tutorials to learn the basic tasks that professional help writers must know to do their work. Concurrent with the tutorials, you study techniques for task analysis and  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...r deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated business partner has a hypothesis. As part of your experimental design, you?ll need to develop a business strategy, research and define your target market, analyze your competitive opportunity, plan your  more...

Design a Winning Business Based on Your Idea--Self-Directed ...r deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated business partner has a hypothesis. As part of your experimental design, you?ll need to develop a business strategy, research and define your target market, analyze your competitive opportunity, plan your  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...d A Trump IACET Accredited Course In this course you will explore various real estate investment techniques, and how to shape your investment strategy to suit your goals, talents, limitations, and sensibilities. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...d A Trump IACET Accredited Course In this course you will explore various real estate investment techniques, and how to shape your investment strategy to suit your goals, talents, limitations, and sensibilities. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a  more...

PowerPoint 2007 Level 2 ...g slides from other presentations. Students will further explore the use of masters, including how use multiple masters and themes in one presentation, as well as how to create Notes and Handouts masters. Students will work with and modify a variety of graphics, such as WordArt, shapes, pictures, and clip art. Additionally, they will learn about the new Photo Album feature, as well as how to  more...

Sales Through Service Skills ... sales through service ™ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is  more...

Understanding Globalization: Preparing for the 21st Century ...world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This self-paced course examines both sides of the Globalization debate in a unique, interactive learning environment. The course includes: 40 learning modules 110 short question/answer exercises Links to online  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Crisis and Continuity Planning This course will help you plan for business-disrupting events and make certain that you can continue operation of your business if one of these events occur.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the  more...

Build Your Own BIZ - Customer Service That Sells ...mer service you provide to your customers. The class will explore these areas: Customer service fundamentals Defining and measuring customer service How to hire customer service oriented employees How to train for great customer service Motivating, managing, maintaining, and retaining great customer service employees Customer service best practices Handling mistakes, problems, and complaints  more...

Build Your Own BIZ - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - How to Borrow Money How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - How to Fire ...oadable resources. Description of Course How to Fire will explore the following topics: Decrease the need for terminations The cardinal rules of corrective action and termination Using progressive discipline Making the firing decision systematically Planning and preparing to terminate in advance Conducting a discharge meeting Following through after a termination The How to Fire course also  more...

Build Your Own BIZ - Using Financial Statements ...es. Description of Course Using Financial Statements will explore the following topics: The purpose of financial statements Preparation of financial statements Accounting Rules Verification of Financial Statements Comparison of Financial Statements Weaknesses of Financial Statements The Four Primary Types of Financial Statements Analysis of Financial Statements Budgets Pro Forma financial  more...

Certificate in Professional Technical Communication ...content This course will look at these document types and explore the writing skills associated with each of them.Methodology Each lesson is carefully developed around the student`s ability to develop a baseline of written content that assumes some knowledge, little knowledge or no knowledge of the technical document they will be working on. Only after reading and applying the tips, techniques  more...

Recognizing a Leader Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

Introduction to Online Branding ... the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining older paradigms to create successful, online brands. To present the full scope of online branding, the learner will examine the unique characteristics of the e-marketplace, the e-customer, and the effect technology has had on brand messages. If you are already a  more...

The Online Branding Environment ...ion of the e-marketplace and its customers. Learners will explore the difference between traditional brands and cyberbrands as well as discover how to use the Web's interactivity to build strong online brands. The course also examines how consumers adopt brands in the Web environment and how marketers build strong brand relationships with consumers. If online branding seems perilous to you now,  more...

Introduction to Product Management ...ion for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is changing, as well as the advantages and pitfalls of the field. You will also learn the skills common to successful product managers. Then you will investigate common product management tasks and how to organize and prioritize  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Building a Firm Foundation The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

What to Consider When Hiring ...lation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two particular options. Defining a job in terms of competencies and then rating them  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.  more...

Lean Techniques Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to  more...

Lean Strategies You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for  more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...

Taking Systems Thinking into Your Personal Life ...ly possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different types of personal patterns and you'll learn how to change personal patterns that aren't benefiting you. You'll also explore how systems thinking can connect you to the world at large. You'll learn how relationships operate as systems and the process you can go through  more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations.  more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...

Managing from a Global Viewpoint The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...

Deploying Vista using BDD 2007 Business Desktop Deployment (BDD) 2007 provides a flexible framework for deploying Windows Vista and Office 2007 in organizations of varying sizes. The BDD 2007 introduces the new Deployment Workbench, which enables administrators to build and manage multiple OS configurations, define network deployment points, inject drivers, attach language packs, and chain applications. This course demonstrates  more...

Business Etiquette for Supervisors Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

Negotiating Inclusively ...among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to important distinctions among groups that are diverse in other ways. In this way, you can benefit by knowing how to clearly communicate your needs and wants. Likewise, your understanding of your opponent's needs  more...

Inbound Call Center Technology ...n the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the  more...

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design  more...

C Programming - Part 3 ... learn about some of the more advanced uses for pointers, explore the collection of special bitwise operators, learn about Input/Output (I/O) with ANSI C, and learn how to properly debug their programs and perform error handling. L earn To: Identify the advanced uses for pointers. Explore the collection of special bitwise operators. Identify the features of standard Input/Output  more...

Windows NT 4 0 User Fundamentals ... the basics of using Windows NT 4.0 Workstation. Use Explorer to view and manipulate files and folders in Windows NT Workstation. C ontent Emphasis Skills-Based A udience This course is intended for users who are looking to explore the features of Microsoft Windows NT 4.0 Workstation. Participants should have taken Introduction to PC's and Application Software (Course  more...

Outlook 2000 Expert User ...urse Overview This course prepares IT Professionals to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components. L earn To: Explore Communications Options. Share Information. Work Offline and Remotely. Integrate Outlook 2000 Components. C ontent Emphasis Skills-Based A udience  more...

Diversity Diversity in the Workplace ... Learn To: Define the many facets of diversity and explore how they can benefit individuals and organizations. Using the iceberg model as a metaphor for understanding surface and hidden aspects of culture, work towards understanding your own culture and variances in other cultures. Facilitate communication on a deeper level by communicating across cultures and promoting inclusion.  more...

Career Development Developing a Career Strategy ...eferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps to identify career preferences. Choose a way to identify skills. Overcome pitfalls of career exploration.  more...

Organizational Skills Managing Information ...ows through their work environment on a daily basis. They explore ways to process, retain, prioritize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking  more...

Economics Foundations of Macroeconomics ...acroeconomics a ? gives the learner the opportunity to explore the wider issues examined in the field of macroeconomics. Government policies, unemployment and inflation, economic growth and stability, economic indicators are explained, as is the role of the Federal Reserve Bank in the US. Learn To Describe the relationship between inflation and  more...

Interviewing Skills Laws Governing the Interview Process ..., disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms associated with each law and learn how to function within the parameters of the law. Learn To: Understand guidelines associated with Equal Employment Opportunity laws. Understand employment laws concerning people with disabilities and immigration. Understand how to conduct  more...

Managerial Leadership Creating a Vision ...ment, so it emphasizes the Aries Server. You will want to explore how to define an organizational vision and lead the group through the process of drafting a unified vision statement. Unit 2: Relating Goals to the Vision (0.5 - 1 hour) Identify benefits of involving employees in setting goals. Identify steps for setting goals.  more...

Employee Performance Providing Feedback ...ne of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an appropriate manner. Follow the process for providing positive feedback. Follow the process for providing constructive  more...

Employee Performance Resolving Conflict ...ine many sources of conflict. Explore the harmful and beneficial sides of conflict. Use, identify, and address various conflict resolution methods. Understand the difference between resolving and managing conflict. Address difficult personalities. Audience This course is for  more...

Essentials of Management Negotiating Skills ...lem solving when negotiating. Explore different options for win-win solutions. Identify positional bargaining tactics. Close the deal successfully. Audience This course is for managers, supervisors, sales people, and others who need to develop their negotiation and persuasion skills for required business  more...

Six Sigma Six Sigma Essentials ... Identify ways of using data-mining to explore business data. Identify the benefits of benchmarking your company against the best in class companies. Recognize reasons for benchmarking failure. Audience This course is suitable for HR Managers, HR Directors, Executive Management, and Quality Personnel. Deployment  more...

Team Participation Decision Making in Teams ...eam Participation: Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...purpose of cross-functional teams. Explore the advantages of cross-functional teams. Explore the causes for failure of cross-functional teams. Identify the six elements of a team charter. Simulation Overview: In this simulation, you meet with Ronald Spear and Mary Winford, Icon  more...

Self Development Balancing Your Personal Professional Life ... and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs, and wants. Take actions to make your daily life reflect your priorities.  more...

Netscape Communicator 4 6 User Fundamentals ...rmation using Netscape Navigator. Learn To: Explore the Internet Environment. Identify Netscape Navigator Characteristics. Identify Navigator Advanced Features. Identify Netscape Messenger. Audience: This course is intended for Novices in terms of the Internet's features and capabilities, but need to learn to use Netscape Navigator to locate, obtain and exchange  more...

The Reasons Why Diversity Matters ...iated with the concept of workplace diversity and it will explore the compelling reasons that make it necessary in today's business climate. Another lesson will explore the far-reaching implications of diversity initiatives on business. It will examine the ways in which diversity within organizations, or lack of it, touches every aspect of the business, right down to the bottom line.  more...

Planning a Diversity Initiative ...can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore the necessary steps for conducting a diversity needs analysis. It will examine the basic groundwork that must be laid when starting a diversity initiative. Additionally, it will provide important information to help you  more...

The Six Sigma Change Agent ...nd responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why  more...

Six Sigma and Critical Customer Requirements ...ccess. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the House of Quality, the graphical expression of QFD, and  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

Communicating and Implementing Requirements ... and supporting solution implementation. This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a final solution, support the implementation of that solution, and perform  more...

Service Teams and Service Stars ...ur customers more memorable. In this course you will also explore the importance of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship team, a group that has the know-how to deliver knock-your-socks-off service. But beware of team issues that can  more...

Retention Once you get those hard-to-find quality employees, the hard work of keeping them begins. During times of low unemployment, you very much want to avoid the costs of high turnover. Developing strategies to keep those valuable employees is a must and should be a part of your recruiting strategy. In this course, you will explore reasons employees leave and the many ways you can prevent most attrition  more...

Six Sigma DMAIC Analyzing the Process Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9  more...

Six Sigma DMAIC Improving the Process ...n this course Six Sigma Green Belts and team members will explore the tools and techniques for developing an improvement strategy. You'll also look at why, how, and when to pilot an improvement plan, and how to avoid common pitfalls. In Lesson 1, Creating an Improvement Plan, you'll consider how to work only the best ideas into an improvement plan by brainstorming improvement ideas, and by  more...

Six Sigma DMAIC Controlling the Improved Process Have you ever worked hard to improve yourself in some way--for example, to lose or gain weight, or to exercise regularly? If you have, you know that you have to work just as hard to maintain your progress. The same thing can be said about an improvement in a business process. Six Sigma Green Belts and team members work hard to achieve the Six Sigma level of perfection in a process, and they have  more...

Introduction to Six Sigma ...will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements of the approach. You will gain an understanding of the new roles that some employees will fill. This course will introduce you to a straightforward framework for satisfying your customers, reducing waste, and increasing efficiency and quality in your organization. You will then  more...

Electrical Safety for General Industry ...s due to electrical exposure. LEARNING OBJECTIVES: Explore electrical hazards that may be present at a workplace Learn about types of injuries that may result from contact with electricity Find out the different methods of protection from electrical hazards Study OSHA training requirements and other essential factors associated with electrical safety. COURSE  more...

OSHA Excavation Safety Training - en Espanol The online Spanish Excavation Safety training course gives the Spanish-speaking construction worker a basic understanding of how to work safely in and around excavations, protective systems, and important points to consider when working in an excavation. LEARNING OBJECTIVES: Identify factors that pose a hazard to employees working in excavations Learn how to protect employees from  more...

Hazardous Materials ...ents of handling/ working with hazardous materials - Explore how to store hazardous materials - Learn about use and disposal of hazardous materials - Find out what steps are necessary to take at the time of an accident - Study training, first aid, and other essential factors associated with hazardous materials TOPICS COVERED: - Hazardous and Toxic  more...

Hazard Communication The Hazard Communications Standard is outlined by OSHA under 29 CFR 1910. 1200. This OSHA Standard, more commonly known as HAZCOM, provides information to workers and employers about various chemical hazards that exist in the workplace, and what protective measures they can take in order to prevent the adverse effects of such hazards. This self-paced, online course gives you a basic  more...

Means of Egress and Fire Protection ... fire protection methods. LEARNING OBJECTIVES: Explore general requirements of exit routes Learn about emergency action plans Emphasize the essential aspects of a fire protection plan Study training and other essential factors associated with a means of egress and fire protection Course Duration: 1 hour. COURSE PRE-REQUISITE: N/ A TESTING: Quizzes - All  more...

Excavation Safety Cave-ins are considered the most dangerous trench and excavation hazard. In addition, other potentially fatal hazards also exist in excavations, such as asphyxiation due to lack of oxygen in a confined space, inhalation of toxic fumes, drowning, falls, water accumulation, etc. The OSHA standards, 29 CFR 1926. 650, intend to protect workers in trenches and excavations. This course gives you a basic  more...

Stairways and Ladders - en Espanol The online Stairways and Ladders safety course is designed to give the Spanish-speaking student an understanding of OSHA standards found in 29 CFR 1926. 1050 and their role in the prevention and elimination of work-related injuries and fatalities due to stairways and ladders in the workplace. LEARNING OBJECTIVES: - Understand OSHA standards related to stairways and ladders - Find out  more...

Stairways and Ladders The online, self-paced Stairways and Ladders safety course gives students an understanding of OSHA Construction Standard 29 CFR 1926. 1050 Subpart X. OSHA's Stairways and Ladder regulations gives insight into safe work practices to assist in preventing workplace accidents and fatalities. LEARNING OBJECTIVES: - Understand OSHA standard, 29 CFR 1926. 150 Subpart X, related to stairways and  more...

Microsoft Excel 2010 This is an introduction to Excel 2010, comprising of in depth modules covering Excel 2010. You will explore the Excel 2010 interface and learn to enter, edit and format data and use Microsoft Excel formulas and functions to calculate and analyze numeric data. This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and  more...