Online Explorer eLearning - Training Resources

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Learn MS Explorer 2000 online with eBooks! Practice sessions and Hot Tips help you each step of the way. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms  more...

Essential Spanish Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish  more...

Windows 2000 Level 1 This course introduces students to the basic features in Microsoft Windows 2000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Understanding and Using Contracts ...o circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you  more...

Time Management ...d-and-true tools and techniques. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. This course addresses the nuts and bolts of time management?tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them.  more...

Successful Negotiation ...on in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will  more...

Setting Performance Goals and Expectations ...back and positive reinforcement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all  more...

Recognizing and Avoiding Burnout ...anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the  more...

Recognizing and Managing Anger ...anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to  more...

Recognizing and Responding to Signals of Violence ...ze them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these  more...

Recognizing Employee Performance ...y through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your  more...

Providing Effective Feedback ...thers learn from their mistakes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Many people have good intentions to provide helpful feedback, but don?t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to  more...

Presentation Skills ... formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often  more...

Preventing Sexual Harassment for Employees ... that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Preventing sexual harassment is everyone?s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees,  more...

Preventing Sexual Harassment for Leaders ...f an effective policy statement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal  more...

Organizing Your Workspace ...managing your time and schedule. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This  more...

Overcoming the Loss of a Loved One ...oss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define ways to deal  more...

Personal Financial Planning ...ting your financial liabilities. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and  more...

Navigating And Exploring The Internet This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the  more...

Navigating And Exploring The Internet 2002 ...arning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet. Skills students will learn include connecting to the Internet, understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape  more...

Motivating Employees ... order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group  more...

Moving from Trainer to Performance Consultant ...ition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren?t  more...

Microsoft Windows XP Level 1 ...ding lessons on customizing the Desktop and using Windows Explorer. The course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows,  more...

Internet Explorer 7 Series ...s series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to  more...

How To Master Communications ...conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership  more...

How To Master Performance Management ...eeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring  more...

How To Master Sales Skills ...o follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They  more...

How To Master Supervision ...naging projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking  more...

Getting Started With Microsoft Windows XP This course introduces students to the basic features in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces  more...

Getting Started With Windows Millennium ...erating the Start menu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course also includes lessons on customizing the  more...

Financial Basics for Non-financial Managers ...ture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of  more...

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Windows 98 Level 1 This introductory course will teach students how to use the basic features of Microsoft Windows 98. The course includes lessons on customizing the Desktop using Web content, screen savers, and Desktop themes. Students will also gain un understanding of the file system, including how to use Windows Explorer.  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

Becoming an Effective Team Member Course description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama s  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

How To Master Personal Career Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE:  more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues  more...

Leading Effective Meetings Course description -- Meetings, meetings, meetings. You cana t live with them and you cana t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing a Virtual Office Course description -- More and more companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Managing Negative People Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work  more...

Telephone Sales Skills Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style  more...

Basics of Effective Communication Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using  more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and  more...

Managing Your 401 k Course description -- More and more companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding  more...

Introduction To Internet Explorer 6 This course provides an overview of the Internet Explorer 6 Web browser.  more...

Resolving Issues with Internet Explorer Application Security and Security Inci To explain how to resolve issues with Internet Explorer and to configure application security  more...

Configuring and Troubleshooting Windows Vista Security Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that computers are kept up to date by automatically installing the latest security patches and updates. This course discusses how to secure Internet Explorer,  more...

HTML 4 Part 1 HTML Fundamentals ...sh a specified HTML file on a Web server by using Windows Explorer. • Match the remote management tools with the advantages they provide. • Identify the URL that is to be constructed for a specified HTML file. • Identify the steps to solve the problems that occur while accessing uploaded files. • Match the Web search engines with their unique features. • Sequence  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ...ram manually from the workstation Scheduler using Windows Explorer. Verify workstation registration through a container's Workstation Registration property page using NetWare Administrator. Match the methods used to troubleshoot workstation registration problems with the corresponding definition. Create a user policy package with the Workstation Import Policy enabled using NetWare  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...leshoot a Web site access problem in IIS by using Windows Explorer. Establish a Web site by using Web Site Creation Wizard. Enabler: Identify the tasks to be performed for configuring a Web site. Identify the steps involved in the process of anonymous user authentication. Configure the identification parameters of a Web site by using the Default Web Site Properties dialog box. Configure a  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp Course Overview This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the lease generation process followed by DHCP, host name resolution process of DNS and the features  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...re Internet Information Server and the Microsoft Internet Explorer. Identify the Windows NT tools for NetWare. Install and configure the Gateway Services for NetWare. Use the Migration Tool to migrate user information from a NetWare server to a Windows NT Server and configure the user options in the Migration Tool. Identify the steps in the Windows NT printing process, configure network  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...to FAT volumes. - From FAT to NTFS. Given the Windows NT Explorer window, take ownership of files and folders. Audit the user account database. Establish file auditing for a specific operation, given the Windows NT Explorer window. Unit 3: Fault Tolerance RAID Levels Duration: 2 Hour(s) Match the Redundant Arrays of Inexpensive Disks (RAID) levels with their features. Given a  more...

Windows NT 4 0 Core Technologies Support Curriculum Course Overview This course series will help individuals prepare for certification exam 70-067. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

Windows NT 4 0 User Fundamentals ...nd the basics of using Windows NT 4.0 Workstation. Use Explorer to view and manipulate files and folders in Windows NT Workstation. C ontent Emphasis Skills-Based A udience This course is intended for users who are looking to explore the features of Microsoft Windows NT 4.0 Workstation. Participants should have taken Introduction to PC's and Application Software (Course  more...

NetWare and Windows NT Integration - Part 3 ... Make a Windows NT directory sharable by using Windows NT Explorer. Enable a user to access a Windows NT directory by making the user a member of the user group that has access to a selected directory. Unit 2: Managing Novell Client for Windows NT Duration: 2 - 3 Hour(s) Identify the benefits of using a Windows NT workstation in a NetWare environment. Identify the benefits of using  more...

NetWare and Windows NT Integration - Part 2 ... Create a mandatory user profile by using the Windows NT Explorer. Identify the functions of a system policy. Set a system policy for a user by using the System Policy Editor. Unit 2: Multiple-Domain Windows NT Networking Duration: 2 - 3 Hour(s) Identify the features of a trust relationship. Identify the features of the types of trust relationships. Establish a one-way trust  more...

NetWare and Windows NT Integration - Part 1 ...reate a directory share in Windows NT from the Windows NT Explorer. Identify the NTFS directory permission that should be assigned to a user based on a given scenario. Grant an NTFS permission to a user account by using the pop-up menu. Unit 3: Windows NT Server Networking Environment Duration: 2 Hour(s) Identify the features of Windows NT Directory Services. Match the roles that  more...

Exchange Server 5 5 Design Implementation - Part 6 ...Install Lotus cc:Mail Post Office by using the Windows NT Explorer. Match the installed components of Lotus cc:Mail Connector with their functions. Match the directories in the Connector Store with their contents. Identify the property pages used to configure the Connector for Lotus cc:Mail. Sequence the steps involved in Directory Synchronization. Initiate Directory Synchronization by  more...

Exchange Server 5 5 Design Implementation - Part 5 ...nge Server public folders and a mailbox by using Internet Explorer 4. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server 5.5. Participants should have completed Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Microsoft Exchange Server 5.5 Concepts and Administration (Course  more...

Internet Explorer 5 0 Fundamentals ...es participants with the skills to use Microsoft Internet Explorer 5.0. At the completion of this course, students will learn how to search for Web pages; customize the display of Web pages; organize Web pages in the Favorites folder; save and print Web pages; identify the advanced features of IE 5.0; and use the basic features of Outlook Express. L earn To: Identify the  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 1 Course Overview This is the sixth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Create ActiveX controls. Create Component Object Model (COM) components. Create COM servers and clients. Implement advanced  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 1 ...MQ). Create a queue by using the Microsoft Message Queue Explorer. Configure an enterprise by using the Microsoft Message Queue Explorer. Configure a site by using the Microsoft Message Queue Explorer. Configure a queue by using the Microsoft Message Queue Explorer. Unit 3: MTS and Application Types Duration: 2 Hour(s) Identify the limitations of a two-tier application. Identify  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 5 ... object. Execute an IIS application by using the Project Explorer window. Sequence the events in the WebClass Instancing process along with the steps that precede their firing. Create an HTML template event by using the Designer window. Connect the items in an HTML template WebItem to a Custom WebItem by using the Project Explorer window. Unit 3: DCOM and Load Balancing Duration: 2  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4 ...ansaction attribute for an MTS component by using the MTS Explorer. Create an MTS object by using a context object. Identify the appropriate COM method used for creating an MTS object in a given situation. Notify MTS about the status of a transaction by using the ObjectContext methods. Enable MTS objects for transactions by using the ObjectContext methods. Identify the guidelines for  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 2 ...ction Server (MTS), and the elements and views of the MTS Explorer interface. Manage and deploy packages in MTS. Implement security in MTS and SQL Server. C ontent Emphasis Skills-Based A udience This course is designed for programmers using Visual Basic 6.0 and are currently building desktop applications and accessing corporate databases. Participants should have completed  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 ...s of callback procedures. Create an instance of Internet Explorer. Set properties for an instance of Internet Explorer. Call methods exposed by the Internet Explorer objects. Add an event procedure for the Internet Explorer object. Unit 2: Building Reusable COM Components Duration: 2 - 3 Hour(s) Identify COM component types. Identify the differences between in-process and  more...

Visual InterDev 6 0 Implementing Server Technologies ... elements and views of Microsoft Transaction Server (MTS) Explorer; identify the guidelines for creating transaction objects; create a package, add a component to a package and set the component properties; implement declarative security for MTS; set package identity and security in MTS; and add mail and search services to a Web site. L earn To: Identify the features and  more...

Visual InterDev 6 0 Implementing Server Technologies ... elements and views of Microsoft Transaction Server (MTS) Explorer; identify the guidelines for creating transaction objects; create a package, add a component to a package and set the component properties; implement declarative security for MTS; set package identity and security in MTS; and add mail and search services to a Web site. L earn To: Identify the features and installation  more...

Visual InterDev 6 0 Accessing Remote Data ...Register a COM component by using Visual InterDev Project Explorer window. Write the code to create an instance of a COM component in ASP by using the CreateObject method. Write the code to create a remote business object instance by using the CreateObject method of RDS.DataSpace. Deploy a Web application containing COM components by using the Visual InterDev Project Explorer window. Match  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...tline window. Debug a server script by using the Project Explorer window. Add an error handler to handle the run-time errors in server scripts. Unit 2: Implementing ASP Duration: 1 - 2 Hour(s) Match the header fields of an HTTP request message with their purposes. Identify the syntax of an HTTP request method line in a given scenario. Match the collections of the Request object  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...tline window. Debug a server script by using the Project Explorer window. Add an error handler to handle the run-time errors in server scripts. Unit 2: Implementing ASP Duration: 1 - 2 Hour(s) Match the header fields of an HTTP request message with their purposes. Identify the syntax of an HTTP request method line in a given scenario. Match the collections of the Request object  more...

Visual InterDev 6 0 Building Web Sites and Pages ...2 - 3 Hour(s) Match the key components of the Project Explorer window with their descriptions. Identify the uses of the different views in the HTML Editor Window. Install FrontPage server extensions. Sequence the stages to deploy a Web project. Create a Web Project. Create a site diagram containing HTML and ASP pages. Create a hierarchical relationship among pages in a site diagram.  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...-in. Locate objects in Active Directory by using Windows Explorer. Unit 3: Delegation of Administrative Authority Duration: 2 Hour(s) Identify the features and functions of security components in Active Directory. Identify the components of security descriptors in Active Directory. Identify the functions of access control entries (ACEs) and their components in Active Directory.  more...

Windows 2000 Professional User Fundamentals ...ctions of the various components available in the Windows Explorer interface and customize the Windows Explorer interface; identify the characteristics of files and folder; and share and access resources on the network. L earn To: Identify the features of Windows 2000 and the functions of its desktop components. Identify the functions of the various Windows 2000 programs.  more...

Windows 2000 Professional Advanced User ...atures of Windows 2000; modify the properties of Internet Explorer; and search for people and Web pages on the Internet. L earn To: Add new hardware and applications. Customize the desktop, the Start menu and toolbars in Windows 2000. Identify the advanced features of Windows 2000. Modify the properties of Internet Explorer. Search for people and Web pages on the Internet. C  more...

Office 2000 - Web Integration ... the process for editing an Office document from Internet Explorer 5.0. Open a Web page created in another Office application by using FrontPage. Unit 3: Collaborating on Web Documents Duration: 2 Hour(s) Identify the functions and requirements of Web Discussions. Initiate a Web Discussion on a Web page. Reply to an existing Web Discussion. Identify the functions of  more...

Visual InterDev 6 0 Building Web Sites and Pages ...2 - 3 Hour(s) Match the key components of the Project Explorer window with their descriptions. Identify the uses of the different views in the HTML Editor Window. Install FrontPage server extensions. Sequence the stages to deploy a Web project. Create a Web Project. Create a site diagram containing HTML and ASP pages. Create a hierarchical relationship among pages in a site diagram.  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ... their procedures. Fix a broken link by using Windows NT Explorer. Generate a Site Summary report by using Content Analyzer. Identify the uses of a Site Summary report. Match the preconfigured searches in Quick Search with their purposes. Display the properties of all the images that do not give a notification to the text-only browsers by using Quick Search. Unit 2: Analyzing Web Site  more...

Introduction to Microsoft Works Suite 2005 ...ograms page in the Works Task Launcher. Launch Internet Explorer through Works. Launch Microsoft Outlook Express through Microsoft Works Suite. Identify features of the Works Calendar. Audience: A home computer user with basic to intermediate skills looking to use their PC as a productivity tool. Deployment: Self-Study Language Options: US English Total Learning  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...-in. Locate objects in Active Directory by using Windows Explorer. Unit 3: Delegation of Administrative Authority Duration: 2 Hour(s) Identify the features and functions of security components in Active Directory. Identify the components of security descriptors in Active Directory. Identify the functions of access control entries (ACEs) and their components in Active Directory.  more...

XML Programming--Part 1 Components Style Sheets ...ransformation (XSLT) style sheet using Microsoft Internet Explorer. Identify the functions and features of Cascading Style Sheet (CSS) style properties. Create a Cascading Style Sheet (CSS). Identify the role of pattern matching in XPath. Identify the functions and features of XSLT elements. Identify the differences between cascading style sheets and XSL Transformation (XSLT) technologies.  more...

XML Programming--Part 2 DOM SAX XSLT ... Object Model (DOM) Level 2. Identify Microsoft Internet Explorer 5.5 Document Object Model (DOM) extensions. Unit 2: SAX Duration: 2 Hour(s) Identify the functions and features of Simple API for XML (SAX). Identify the structure of an Simple API for XML (SAX) application. Declare Simple API for XML (SAX) methods. Declare character data methods. Process a simple document by  more...

XML Programming--Part 2 DOM SAX XSLT ... Object Model (DOM) Level 2. Identify Microsoft Internet Explorer 5.5 Document Object Model (DOM) extensions. Unit 2: SAX Duration: 2 Hour(s) Identify the functions and features of Simple API for XML (SAX). Identify the structure of an Simple API for XML (SAX) application. Declare Simple API for XML (SAX) methods. Declare character data methods. Process a simple document by  more...

Crystal Reports 8 5 Introductory Report Design Part 1 ...rt. • Insert a field in a report by using the Field Explorer dialog box. • Format an object in a specific way by using the menu bar. • Combine fields in a text object by using the Field Explorer dialog box. • Import text from a file into a text object by using the shortcut menu. Unit 2: Records: Manipulation 2 - 3 hours • Create a record selection by using  more...

Windows XP Prof User Fundamentals ...r views in Windows XP. o Match new features of Internet Explorer with their functions. o Identify new features of Outlook Express. o Identify features of the Add Network Place Wizard. Audience The intended audience for this course is anyone who is familiar with and has a basic mastery of any other Windows operating system. Clerical and secretarial staff, network users, most people in  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...guration in Windows XP Professional. o Identify Internet Explorer security settings for Windows XP Professional. o Identify Internet Explorer security settings for Windows XP Professional. o Identify characteristics of using the Remote Desktop feature of Windows XP Professional. o Identify characteristics of using the Remote Desktop feature of Windows XP Professional. o Configure a  more...

Internet Explorer 6 User Fundamentals ...ternet. o Identify components of the Microsoft Internet Explorer 6 package. o Identify New Connection Wizard options to connect to the Internet. o Save a displayed Web page. o Download a file from the Internet. o Save an image by using the Image toolbar. o Sequence the steps for setting up an e-mail account in Microsoft Outlook Express 6. o Send an e-mail message. o Reply to an  more...

Visual Basic NET-Web Based Development Part 3 ...NET. o Connect a Web Form to a database by using Server Explorer. o Identify features of the DataAdapter object. o Sequence the steps to generate a DataSet. o Match list-bound control types with their characteristics. o Match list-bound control properties with their descriptions. o Display data by using a DataGrid control. o Create a custom column header in a DataGrid control. o  more...

Works 2003 Introduction The Works 2003 - Introduction course gives an overview of some of the features of Works 2003. It begins by introducing the new interface and then demonstrates how Works 2003 excels as a central location for many types of projects and tasks. Learn To Identify features of the Home page. Identify features of the Tasks page.  more...

WebSphere Studio 5 0 UDDI Application Server 5 ...un a Unit Test UDDI registry and running the Web Services Explorer, how WebSphere Studio Application Developer interacts with UDDI registries, and how to publish, remove, and find registry entries. The course closes with coverage of the general capabilities of the various versions of WebSphere Application Server 5.0 and how to deploy Web Services created in WebSphere Studio Version 5 to  more...

A 2003 OS Technologies Part 2 Configuring Managing ... To identify features of Windows Explorer. To match Control Panel utilities with their functions. To identify methods for opening and closing a command prompt. To match basic MS-DOS commands with their functions. To identify options available when using the ATTRIB  more...

Dir Database Int Using DirXML Part 4 XDS Docs XSLT Stylesheets ... using ConsoleOne. o Load a PBX driver by using Windows Explorer. o Import a PBX driver into a driver set by using ConsoleOne. o Import an NT domain driver by using ConsoleOne. o Match the syntax required to configure an NT domain driver with its functions. o Set the security options for an NT domain driver by using ConsoleOne. Audience The intended audience for this course are  more...

WebSphere Studio 5 0 UDDI Application Server 5 ...un a Unit Test UDDI registry and running the Web Services Explorer, how WebSphere Studio Application Developer interacts with UDDI registries, and how to publish, remove, and find registry entries. The course closes with coverage of the general capabilities of the various versions of WebSphere Application Server 5.0 and how to deploy Web Services created in WebSphere Studio Version 5 to  more...

MS Project Server 2003 Introduction Part 1 This course is the first part of a two-part series. This course will focus on introduction to Project Server 2003. It will also explain the software components of Project Server 2003, its architecture, and the configuration planning process. Learn To: Identify features of Microsoft Office Project Server 2003. Match the software components of Microsoft Office Project Server 2003 with  more...