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Exploratory Data Analysis in Six Sigma Exploratory Data Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's  more...

Design of Experiments and Validation of Solutions in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB) "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do  more...

Administrative Professionals Maximizing Your Relationship with Your Boss ...ealize benefits for yourself and your career. This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from it. The course also covers approaches for dealing effectively with different management styles and techniques for successfully handling  more...

Creating a Business Execution Culture ...o create an execution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

Recruiting Talent ...t people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy: attracting the talent needed to meet the company's needs, and using innovative recruiting techniques to find the right people. Learners will explore how to consider the needs of the organization balanced against the expectations and needs of  more...

Statistical Process Control SPC in Six Sigma Statistical Process Control (SPC) in Six Sigma ASQ Six Sigma Black Belt (SSBB) Ensuring a process is in control is critical to any Six Sigma project, but how do you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC)  more...

Nonstatistical Control Tools Maintaining Controls ...tiatives continue as they were intended. Specifically, it explores how total productive maintenance (TPM) promotes shared responsibility for maintaining process gains, and how the visual factory provides at-a-glance information about process status, targets, and performance. In addition, this course highlights the need to re-analyze the measurement system after completing an improvement  more...

Designing and Planning Experiments in Six Sigma ...e experiments. In describing these activities, the course explores the questions teams should consider at each stage of planning, and it provides recommendations for building a design to meet a variety of needs. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational  more...

Conducting Experiments and Analyzing Results in Six Sigma Conducting Experiments and Analyzing Results in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After  more...

Forming Project Teams for Six Sigma ...ms to promote positive organizational change. This course explores the variety of team types, roles, and composition, revealing strategies for selecting strong Six Sigma teams whose members bring diverse talents, knowledge, and aptitudes to the team. The course also examines logistical considerations for launching successful teams, including communication and behavioral practices that are  more...

Motivation and Communication in Six Sigma Teams ... informs today's motivational techniques, and this course explores both the theoretical origins and the practical application of research on motivation. Besides motivating individual team members, Black Belts need to proactively promote cohesion through all the challenging stages of a Six Sigma team's tenure. As team leaders, Six Sigma Black Belts need to recognize the stages of team  more...

Managing Six Sigma Team Performance ...arding its contributions to the organization. This course explores several team management strategies for Black Belts who seek to improve the operation and performance of their Six Sigma teams, and strengthen their teams' ability to realize project goals. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their  more...

Six Sigma Measurement Systems ...ts of metrology and international systems of measurement, explores the many sources of measurement error, and surveys a broad range of items that can be measured in various functional areas of the enterprise. The course also presents some of the considerations influencing the use of measurement systems in service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt  more...

Basic Statistics and Graphical Methods for Six Sigma ... presenting, and analyzing sample and population data. It explores the process of preparing and presenting sample data using graphical methods and then making valid inferences about the population represented by the sample. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on  more...

Process Capability for Six Sigma ...tinuous) and attribute (discrete) data alike. This course explores the considerations, verifications, and associated calculations used to conduct process capability studies, from choosing parameters and verifying the stability and normality of a given process, to gathering and interpreting capability and performance data using common indices. It also explores the special treatment of non-normal  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...etrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY), defects per million opportunities (DPMO), and process capability indices. It also explains cost of poor quality (COPQ) as a metric used to assess and indirectly present the potential gains to the company if the quality of products  more...

Modeling and Analyzing Processes in Six Sigma Modeling and Analyzing Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas  more...

Statistics and Probability in Six Sigma ...n the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population and sample characteristics, and describes the Central Limit Theorem. It also examines basic probability concepts and looks at dependent, independent, and mutually exclusive events, and multiplication  more...

Introduction to Six Sigma Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method  more...

Six Sigma Process Improvement ...(DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient processes. This course introduces you to Six Sigma tools and their application in Six  more...

Troubleshooting Windows Vista Deployments Troubleshooting Windows Vista Deployments Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot  more...

Tracking and Reporting Progress Tracking and Reporting Progress Microsoft Project stakeholders have a vested interest in the project's progress so information needs to be tracked, recorded, and reported. A project manager needs to decide on the information to be tracked, and how to track it. Microsoft Office Project 2007 helps a project manager by making this process easy. Baselines and interim plans, for example, create  more...

What is Emotional Intelligence What is Emotional Intelligence? Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your  more...

Interpersonal Communication Listening Essentials ...ou've correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the  more...

Integrated Project Execution Monitoring and Control Integrated Project Execution, Monitoring, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control  more...

Performing Risk Analysis ...g project objectives, schedules, and budgets. This course explores both qualitative and quantitative risk analysis techniques. Specifically, learners will be introduced to qualitative tools like the probability and impact matrix, risk probability and impact assessment, and risk urgency assessment. Quantitative risk analysis techniques include data gathering and representation and quantitative  more...

Defining and Sequencing Project Activities ...he interrelation with the process groups. The course also explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work in their  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ...vironment. This course describes how to configure SIP. It explores the features and functions of the SIP environment, including its components, how these components interact, and how to accommodate scalability and survivability. The Media Gateway Control Protocol (MGCP) enables the remote control and management of voice and data communications devices at the edge of multiservice IP packet  more...

Setting up a Site and Adding Content in Dreamweaver CS3 Setting up a Site and Adding Content in Dreamweaver CS3 Adobe Adobe Dreamweaver CS3 is a web site development authoring and editing tool, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS3, including configuring site properties and application preferences, adding content, and manipulating text. A look at  more...

Adding Links Images and Flash Objects in Dreamweaver CS3 Adding Links, Images, and Flash Objects in Dreamweaver CS3 Adobe Using Adobe Dreamweaver CS3 in conjunction with other products, such as Adobe Flash CS3 and Adobe Photoshop CS3, you can create web sites that are highly interactive and media rich. This course explores site navigation, linking, and asset management. Working with images, creating image maps, image optimization, and adding Flash  more...

Tables Accessibility and Standards in Dreamweaver CS3 Tables, Accessibility, and Standards in Dreamweaver CS3 Adobe When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Understanding the Americans with Disabilities Act ADA ... course outlines the manager s role in ADA compliance and explores the potential consequences of failing to comply with the ADA s requirements. This course also addresses the ADA Amendments Act of 2008 which further clarified employers obligations under the ADA. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson,  more...

Creating and Working with PDFs in Adobe Acrobat 8 Creating and Working with PDFs in Adobe Acrobat 8 Adobe Adobe Acrobat 8 enables you to create Adobe Portable Document Format (PDF) files ? files that retain a standard appearance across various operating system platforms and browsers. This course explores the creation of PDFs, including creating them from multiple files and web pages. In addition, the course discusses methods of saving,  more...

Forms and Document Security in Adobe Acrobat 8 Forms and Document Security in Adobe Acrobat 8 Adobe You can create and review many types of PDFs using Adobe Acrobat 8, but this application also enables you to safeguard your documents using any number of Acrobat's security features. This course explores the advantages of PDF security, and highlights several security measures you can employ, such as using digital IDs, security policies,  more...

Advanced Features of Adobe Acrobat 8 Advanced Features of Adobe Acrobat 8 Adobe You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and  more...

Using Adobe Reader 8 Using Adobe Reader 8 Adobe Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. This course explores the core features and functionality of Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced  more...

FMLA Leave and More ...loyee s eligibility to take leave under the FMLA. It also explores the other types of leave which are protected by law and examines the criteria for leave entitlement. This course incorporates the FMLA regulations issued by the U.S. Department of Labor which took effect on January 16, 2009. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please  more...

Interpersonal Communication Communicating with Confidence Interpersonal Communication: Communicating with Confidence Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply  more...

Interpersonal Communication Targeting Your Message ...or and reviewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience even if it is an audience of one. This course also takes you through the selection of an appropriate medium and  more...

Internal Customer Service Internal Customer Service Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer  more...

Customer Service Confrontation and Conflict Customer Service Confrontation and Conflict How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense  more...

Shaping the Direction of Customer Service in Your Organization Shaping the Direction of Customer Service in Your Organization There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Introduction to Event Management Introduction to Event Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam It's essential that you know the status of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are  more...

Request Fulfillment Process Interfaces and Challenges ...or adequately addressing common requests. The course also explores the different metrics that can be used for properly assessing the performance of your organization's request fulfillment processes. Finally, challenges and risks are covered, along with critical success factors that, if implemented in your processes, can lead to successful request fulfillment in your organization. This course  more...

Green Business Planning Sustainability Strategies ...adopting green business sustainability practices. It also explores how mandated and voluntary green standards and regulations provide organizations with a framework for developing green business sustainability strategies and help them to communicate their commitment to sustainability. It examines how to plan for sustainability, stressing the need for leadership to make people across the  more...

Introduction to Green Business Sustainability Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...

Mentoring Strategies for the 21st Century Mentoring Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and  more...

Social Responsibility in Corporations Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical  more...

Enhancing Your Creativity Enhancing Your Creativity What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'  more...

Maximizing Team Creativity Maximizing Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team  more...

Risk Strategies The Cutting Edge Risk Strategies: The Cutting Edge This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...

Integrated Project Change Control and Close Integrated Project Change Control and Close PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see  more...

Advanced Tools in Photoshop CS3 ... Photoshop CS3 tools to enhance their images. This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by applying masks, selecting pixels within particular color ranges, or defining paths. In addition, the course  more...

Photoshop CS3 Animation and Automation Photoshop CS3 Animation and Automation Adobe Adobe Photoshop CS3 allows users to perform basic digital composition and animation. Photoshop Extended users can take advantage of advanced motion graphics features such as the ability to paint frames or adjust color in video layers, and create timeline-based animations. This course explores Photoshop's motion graphics functionality, and also  more...

Photoshop CS3 Basics Photoshop CS3 Basics Adobe Adobe Photoshop CS3 is one of the most popular digital imaging toolsets used by professional graphic and web designers, and photographers. This course explores the streamlined Photoshop CS3 interface, including Photoshop s integration with Adobe Bridge, and manipulation tools used to crop and resize images. It also explains color models and demonstrates color  more...

Introduction to the Service Desk ...ctures, such as local, centralized, and virtual, and also explores the different considerations, such as the environment that must be addressed when setting up and maintaining a Service Desk. Finally, the course covers the key considerations when staffing a Service Desk such as different roles necessary, skill levels, training considerations, and staff retention. This course will assist the  more...

Developing and Deploying Strategic Plans Developing and Deploying Strategic Plans ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding  more...

Creating Your Own Leadership Development Plan Creating Your Own Leadership Development Plan Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as  more...

Leadership Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear  more...

Team Dynamics Team Dynamics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's  more...

Managerial Skills and Abilities ..., and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization. It is aligned with the Quality Management Division of the American Society for  more...

Communication Skills and Project Management ...project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority. The course is aligned with the Quality Management Division of the American Society for Quality's Certification  more...

Quality Systems Models and Theories ...ed in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories used in corporations today. This course is aligned with the Quality Management Division of the American Society for Quality's Certification  more...

Problem-Solving and Process Management Tools ... quality and process-related problems. This course explores basic problem-solving and process management tools used for identifying, analyzing, and solving quality and process-related problems. The course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ  more...

Measurement Assessment and Metrics ...relates to organizational performance. This course explores data analysis techniques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice versa. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is  more...

Supply Chain Management ...your supplier can quickly deteriorate. This course explores many aspects of the organization-supplier relationship, including supplier selection and communication strategies. The course also examines approaches to measuring supplier performance as a basis for improvement. It also looks at the importance of certification, partnerships, and alliances as they relate to the supplier  more...

Training and Development ...erall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to  more...

Lean and Six Sigma ...th Lean and Six Sigma to achieve these goals. This course explores the relationship between the Lean and Six Sigma approaches and their integrated application in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge  more...

Six Sigma Projects and the Black Belt Role Six Sigma Projects and the Black Belt Role ASQ Six Sigma Black Belt (SSBB) Six Sigma deployments demand major investments of time, effort, and money on behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs.  more...

Six Sigma Leadership and Change Management ...es and strategies for Six Sigma success. This course also explores organizational roadblocks and ways to manage them effectively. In addition, the course deals with changes caused by Six Sigma Deployment, resistance to it and strategies Black Belts can apply to manage change. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners  more...

Critical Requirements and Benchmarking for Six Sigma ... maximize the success of improvement efforts. This course explores the Critical to x (CTx) requirements for Six Sigma projects and the importance of aligning projects with these requirements. The course also discusses the concept of benchmarking, various benchmarking types, and how benchmarking is used in Six Sigma. This course is aligned with the ASQ Certified Six Sigma Black Belt  more...

Business Performance and Financial Measures in Six Sigma ... point to gains achievable through Six Sigma. This course explores how businesses use balanced scorecard and key performance indicators (KPIs) to find their critical success factors and use them to measure progress toward organizational goals. It also explores the varied and sometimes unexpected effects of customer loyalty on business success. Turning to purely financial measures of success,  more...

Common Design for Six Sigma Methodologies ...cturability, testability, or maintainability. This course explores several constraints in more detail, offering strategies for achieving designs concentrated on the chosen criteria. Another recently developed approach, robust design, uses parameter and tolerance control to produce designs which will be reliable during manufacturing and while in use. This course will address the basic aims of  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned Starting Up, Initiating & Directing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Every good system is based on a framework or architecture that governs its progression from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework  more...

Customer-Focused Management ..., and expectations of their customers. This course explores the relationship between the treatment of internal customers and the impact on external customers. It examines techniques used to identify and segment external customers, while anticipating customer priorities, needs, and expectations. Strategies for incorporating customer service principles are also analyzed. It is aligned with  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

Introducing Cloud Computing ...explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to determine if and how cloud products and  more...

Moving Business Services Into the Cloud ...usiness Services Into the Cloud This course further explores how cloud service offerings affect service-oriented architecture and traditional IT services and how aspects of cloud services can present new opportunities to businesses. It outlines strategic implication and provides tips on how businesses can attempt to measure the value of transitioning to cloud computing. This course  more...

Illustrator CS4 Getting Started Illustrator CS4: Getting Started Adobe Adobe Illustrator CS4 has become one of the most recognized names in the world of vector graphic design. This application allows you to intuitively illustrate everything from small business logos to commercial-scale art projects. This course introduces you to Illustrator's basic features including the improved interface, general concepts behind vector  more...

Illustrator CS4 Beyond the Basics Illustrator CS4: Beyond the Basics Adobe Of the many digital illustration applications available on the market, few have robust vector manipulation toolsets equal to that of Illustrator CS4. This course explores ways of transforming and arranging elements in your artwork from rotating and scaling to organizing artwork in layers and arrangement stacks. The course also describes how to use  more...

Cascading Style Sheets in Dreamweaver CS4 ...spector dividing general properties from CSS. This course explores this new interface feature along with other CSS features including a set of prebuilt CSS layouts complete with educational inline comments, access to the Adobe CSS Advisor web site, and CSS management features that facilitate moving CSS rules from page to page and converting inline CSS to CSS rules. This course examines the  more...

Dreamweaver CS4 Site Maintenance Advanced Concepts ...e sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT. Collaborative site design and Dreamweaver extensions are also covered. The course also delves into how to make parts of your web pages editable to users on the web. Following the creation of a web site, significant amounts of time are spent on testing,  more...

Setting Up a Site Adding Content in Dreamweaver CS4 Setting Up a Site & Adding Content in Dreamweaver CS4 Adobe Adobe Dreamweaver CS4 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS4, including configuring site properties and application preferences, adding content, and manipulating text. A look at the  more...

Adding Links Images in Dreamweaver CS4 Adding Links & Images in Dreamweaver CS4 Adobe Using Adobe Dreamweaver CS4 in conjunction with other products, such as Adobe Photoshop CS4, you can create web sites that are media rich and visually appealing. This course explores processes of creating intuitive site navigation using linking, and performing asset management. The course also discusses working with rich media in the form of  more...

Tables Accessibility Standards in Dreamweaver CS4 Tables, Accessibility & Standards in Dreamweaver CS4 Adobe When designing a web site, it's important that your content is engaging, but it's also crucial that it is structured in an intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines  more...

Adobe Air for Flash Developers Adobe Air for Flash Developers Adobe Adobe AIR is an application deployment extension used to make applications traditionally destined for the web available as browserless applications. This course explores the basics of AIR deployment for Flash CS4 developers including such topics as creating AIR files, creating AIR application and installer files, customizing AIR application publish  more...

Animation in Flash CS4 Animation in Flash CS4 Adobe Adobe Flash CS4 Professional is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

Adobe Fireworks CS4 Adobe Fireworks CS4 Adobe Adobe Fireworks CS4 is a robust graphics editor primarily used for prototyping web sites and creating and optimizing images for the Web. This course explores the Fireworks interface and the robust toolset offered within the application, including selection, bitmap, and vector tools. The course also explains concepts used in prototyping web sites, such as  more...

Internet Site Development Internet Site Development Planning and designing sites based on customer requirements is an essential aspect of web development. This course covers the key aspects of planning and designing sites for users, ensuring that sites have gone through site functionality testing, and also explores the use of active content and multimedia in site development. This course is part of a series in the  more...

MS Word for MAC 2011 Structuring and Organizing Documents MS Word for MAC 2011: Structuring and Organizing Documents Microsoft Microsoft Word for Mac 2011 provides many intuitive options for structuring your documents quickly and easily. This course demonstrates how to set margins and indents so your document uses proper page and paragraph spacing. If you're creating large documents with many pages, you might want to add page numbers to make your  more...

MS Word for MAC 2011 Getting Started MS Word for MAC 2011: Getting Started Microsoft Word for Mac 2011 is the newest version of Microsoft's word processing tool for the Mac platform. It offers a streamlined interface and features that allow you to create attractive and engaging documents. The ribbon, which is unique to Microsoft Office, organizes Word's many features into related tabs and makes it easier to quickly access those  more...

The Voice of Leadership Inspirational Leadership The Voice of Leadership: Inspirational Leadership In order to develop your leadership qualities, you need to accomplish certain tasks and activate your inner greatness. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders  more...

Identifying Managing Customer Expectations Identifying & Managing Customer Expectations Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

Using Business Etiquette to Build Professional Relationships Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Oracle Database 11g R2 Managing Database Space Duplication ...al problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace space usage, and reclaim wasted space from tables and indexes by using the segment shrink functionality. Using the segment advisor, resumable space allocation, and moving tablespaces are also covered. This course will  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler ...e plan and monitor the Resource Manager. This course also explores how to simplify management tasks by using the Scheduler to create, program, schedule, and monitor job execution as well as how to use a time-based or event-based schedule for executing Scheduler jobs. Incorporating advanced Scheduler concepts such as how to use the Scheduler to prioritize jobs is also covered. This course is one  more...

Oracle Database 11g R2 Managing Database Memory Performance ...rastructure needed to meet your requirements. This course explores the database's memory structures, focusing on how to configure SGA parameters and how to implement Automatic Memory Management and Automatic Shared Memory Management, and how to configure automatic PGA memory management. This course also explains how to monitor the performance of sessions and services, including how the  more...

Cisco IINS 1 0 Perimeter Security ...Cisco routers based on different network requirements. It explores the features and uses of SDM, and how to configure a Cisco router to perform AAA authentication with a local database using the Cisco SDM. This course also covers the operation of external AAA sources such as RADIUS and TACACS servers, how to configure a Cisco router to perform AAA, and how to securely implement the management  more...

A Practical App 2009 Maintaining Networks A Practical App. 2009: Maintaining Networks CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Understanding the methods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types,  more...

A Practical App 2009 Troubleshooting Hardware A Practical App. 2009: Troubleshooting Hardware CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Within all industries, computer technicians are expected to locate and resolve issues ranging from hardware failure to operating system problems. In this course, the learner will be shown how to troubleshoot various computer components, such as motherboards, storage devices, power  more...

A Practical App 2009 Personal Computer Components A Practical App. 2009: Personal Computer Components CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such  more...

CompTIA Network 2009 Network Fundamentals ...ical topologies that networks can be based on. The course explores network architectures, including Ethernet, broadband, and XBasex technologies, and also examines access methods such as CSMA/CD and broadcast. In addition, the various scopes that can have a bearing on the type of topology put into operation are explained. This course maps to the CompTIA Network 2009 exam objectives for  more...

CompTIA Security 2008 Public Key Infrastructure Access Security CompTIA Security 2008: Public Key Infrastructure & Access Security CompTIA SY0-201 CompTIA Security 2008 Edition Access security, both within a network and on the Internet, is paramount to corporate security. Modern network environments use key encryption technologies in order to provide security and availability to both employees and customers. This course explores the use of certificate  more...

Configure File Print Services in Windows Server 2008 ...ne files, and network printing resources. The course also explores management features such as disk quotas and file screening, reviews the use of the Distributed File System, and outlines the use of Windows Server Backup for data backup and restoration. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure,  more...

Ajax Applications Server Communication ...jax Applications & Server Communication This course explores the technologies that are used to enable Ajax applications to interact with a server's external data. It will begin by examining the important role that ASP.NET, PHP, Java, and Ajax play in developing Ajax applications, and then explore how Ajax can access and utilize external data sent from a variety of sources. The course will  more...

SAP ERP Architecture SAP ERP Architecture SAP The SAP ERP architecture has evolved and been refined over a number of decades. This course primarily discusses the SAP R/3 client-server architecture in the context of work processes, SAP R/3 instances, and system landscapes as well as the NetWeaver components that have been introduced to extend SAP R/3 capabilities. It explores how the various SAP systems can be  more...

Tool Support in Software Testing ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International  more...

Configuration Mgmt Risks Incidents in Software Testing ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International  more...

Software Test Management ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International  more...

White Box Software Testing Techniques ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International  more...

Black Box Software Testing Techniques ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International  more...

DNS Zones Replication in Windows Server 2008 ...ritative servers that resolve client queries. This course explores DNS zone and replication in Windows Server 2008, including stub zones and their use in Microsoft DNS. It also discusses how Primary and Secondary servers of a DNS zone must perform zone transfers to ensure each server has an up-to-date DNS database. In addition, the course describes how Active Directory-integrated DNS zones  more...

Name Resolution in Windows Server 2008 ...08 is tailored to organizations of all sizes. This course explores the Windows Server 2008 DNS Server Role, its configuration, and the administration of DNS using the Server Core installation. It also explores special DNS setups using forwarding servers, conditional forwarding, root hints, and cache-only servers. Also covered is the use of other types of name resolution techniques including  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...bnetting plays a role in efficient network management. It explores some of the more advanced points of network management including IPv4 and IPv6 addresses, static and dynamic DHCP, and the configuration of various DHCP options. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam  more...

Monitoring Backups Recovery in Windows Server 2008 ...P), and demonstrates monitoring Active Directory. It also explores offline maintenance and the configuration of backup and recovery strategies including the use of Directory Services Recovery Mode (DSRM) to perform an authoritative or non-authoritative Active Directory restore. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active  more...

SharePoint 2010 New Features for End Users ... sites, and enhancements in social computing. This course explores the SharePoint Server 2010 interface, including the introduction of the Ribbon, already available in Office, as well as changes to team sites and common interface elements. In addition, this course examines enhancements in social computing via My Sites, expertise sharing, tagging, and notes. Collaboration using the Office Web  more...

Getting Started with SharePoint 2010 Getting Started with SharePoint 2010 Microsoft SharePoint 2010 makes it easier for people to collaborate. You can use SharePoint's intuitive design to share, check in/check out, and manage your files in structural components known as lists and document libraries. You can also use SharePoint's dynamic search feature to locate files. This course explores the SharePoint interface, how to  more...

Using SharePoint 2010 with Office 2010 ...collaboration, and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In addition, SharePoint Workspace 2010, part of the Office 2010 suite, enables you to create workspaces that allow you to store offline copies of  more...

MS SharePoint 2010 New Features for Power Users MS SharePoint 2010: New Features for Power Users Microsoft SharePoint Server 2010 offers a number of new features and enhancements that help to ease the day-to-day tasks of power users. There are a number of changes to the SharePoint 2010 interface, as well as changes and enhancements in the method and location of accessing specific options. This course explores the enhanced SharePoint 2010  more...

Managing SharePoint 2010 Sites Lists and Libraries Managing SharePoint 2010 Sites, Lists and Libraries Microsoft Microsoft SharePoint 2010 offers a complete platform for collaboration, data management, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks  more...

Managing SharePoint 2010 Pages Components Managing SharePoint 2010 Pages & Components Microsoft To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery CompTIA Security 2008: Auditing, Security Policies & Disaster Recovery CompTIA SY0-201 CompTIA Security 2008 Edition Network Administrators create security polices, generate audit reports, and prepare disaster recovery contingency plans in the hope of both avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a  more...

Configuring DNS in Windows Server 2008 ...add security and increase network efficiency. This course explores configuring DNS in Windows Server 2008, including Global single names, DNS Lookup features and DNS Zones. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active  more...

Group Policy Objects Strategy in Windows Server 2008 ...ject for future group policy object creation. This course explores group policy deployment along with policy auditing, inheritance, and delegation, and is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration  more...

Active Directory Objects in Windows Server 2008 ...most complete out of the box version to date. This course explores new account policy and fine-grain password policy features, along with improvements to common Active Directory administration, such as group membership, delegation, and importing data. Mapping to objectives set forth by Microsoft, this course is one in a series that prepares learners for Microsoft exam 70-640: TS: Windows Server  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

Cisco Switch 1 0 Implementing Spanning-Tree Cisco Switch 1.0: Implementing Spanning-Tree Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Multiple active paths between switches can cause loops in the network topology. This can cause duplication of frames being forwarded. To prevent loops while providing path redundancy, you can use Spanning Tree Protocol (STP). One  more...

PSTN and VoIP Fundamentals PSTN and VoIP Fundamentals The history of telephony begins with the public switched telephone network (PSTN), which is the worldwide circuit-switched telephone network made up of public and private networks. Voice over IP (VoIP) is the latest telephone technology which is able to provide advanced services to both consumers and businesses, at a reduced cost. This course covers the history and  more...

VMware Workstation 7 Managing Virtual Machines ...ion 7: Managing Virtual Machines VMware This course explores the features and tasks involved in administering VMware Workstation and hosted virtual machines. It provides an overview of the menu options and interface used to manage your virtual machines and explores common VM configurations settings including the ability to connect various hardware devices. Also covered are the use of  more...

The Certificate Services Infrastructure in MS Win Server 2008 ...tructure and certificate management approach. This course explores the function, components, and design considerations that need to be understood to be able to plan the implementation of Windows Server 2008 AD CS as part of a PKI. It demonstrates the use and maintenance of certificates, and covers the types and hierarchy of Certificate Authorities (CAs) that can be configured. The course also  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ... maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and functional level, or the addition of new Windows Server 2008 servers and the migration of Active Directory objects using the Active Directory  more...

Accessing Windows Networks Remotely in Win Server 2008 Accessing Windows Networks Remotely in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator One of the toughest challenges for a Network Administrator is protecting the network while accommodating a growing number of users that require remote access network connections. Windows Server 2008 provides numerous methods of connecting to remote  more...

Designing Data Security High Availability in MS Win Server 2008 ...ent to increase system and data availability. This course explores features that help secure systems and resources, including the ability to use Group Policy to control the use of removable USB media, and the implementation of BitLocker Drive Encryption. Administrators should also consider the use of Active Directory Rights Management Services or the implementation of Encrypting File System to  more...

The Benefits Challenges of Engaging Employees The Benefits & Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement  more...

Public Speaking Strategies Preparing Effective Speeches Public Speaking Strategies: Preparing Effective Speeches The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches  more...

Delegation Essentials The Delegation Process ...s careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically, it examines the criteria for choosing which tasks to delegate and identifying the appropriate employee for the task. It also details what actions you should take when assigning the task, such as communicating  more...

MS Word for MAC 2011 Adding Formatting Images MS Word for MAC 2011: Adding & Formatting Images Microsoft In an effort to make our text clear and organized, we sometimes neglect the overall attractiveness of our documents. This course demonstrates powerful drawing and graphic features of Word 2011 features that can boost the appeal of virtually any document The course focuses on the processes and tools that allow you to add pictures,  more...

MS Word for MAC 2011 Creating Formatting Tables MS Word for MAC 2011: Creating & Formatting Tables Microsoft Word for Mac 2011 has a robust set of tools that allow you to create, style, and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including drawing a table by hand, choosing a table size by selecting a layout from a dynamic grid, and by configuring table settings to  more...

MS Word for MAC 2011 Saving Printing Spellchecking MS Word for MAC 2011: Saving, Printing & Spellchecking Microsoft Word for Mac 2011 offers a variety of features that enable you to finalize your documents, including various saving and printing options. It also includes a spelling and grammar check tool that helps you to avoid embarrassing mistakes in your documents before sharing them with others. Once you're ready to share your work, you  more...

MS Word for MAC 2011 Moving Around a Document ...they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document Map, thumbnails, Reviewing pane, and Search features found in earlier versions of Word for Mac into one, easy-to-use interface. The course also demonstrates how to use a variety of different views in  more...

Brand Management for Social Media Wireless Technologies Brand Management for Social Media & Wireless Technologies The brand tenets of the past (notably control and predictability) are no longer valid. Ever-increasing consumer power, driven by social media and other web-based and wireless technologies, is having a significant impact on brand effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand  more...

Building Lasting Customer-Brand Relationships Building Lasting Customer-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This  more...

Static Techniques Test Design in Software Testing ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International  more...

Testing Throughout the Software Life Cycle ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International  more...

Fundamentals of Software Testing ...ntroduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International  more...

Preventing Problem Performance Preventing Problem Performance Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can  more...

The Value of Peer Relationships The Value of Peer Relationships Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

Forming Peer Relationships Alliances at Work Forming Peer Relationships & Alliances at Work Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an  more...

CompTIA Network 2009 Network Security ...administrators can take to mitigate these issues. It also explores the processes and procedures that should be in place to prevent security breaches and to recover from threats that get past network defenses. In addition, types of security software, such as antivirus and anti-spyware scanners are covered, along with the various protocols and services, such as SSH and SSL, used in an overall  more...

Configuring Web Services Security in Windows Server 2008 ...ons and services from within an organization. This course explores creating and managing web applications using IIS 7.0 and configuring the Secure Socket Layer protocol. Configuring, importing, and exporting certificates is also discussed. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing  more...

Configuring Windows Server 2008 Availability ...hese clustering and load balancing technologies, and also explores the implementation of RAID technologies included in Windows Server 2008, along with improved storage technologies such as Network Attached Storage, and Fiber Channel Storage Area Networks. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure,  more...

JavaScript Advanced Browser Scripting DHTML JavaScript: Advanced Browser Scripting & DHTML JavaScript allows developers to use browser scripting techniques to detect code or user-entry errors, and to dynamically add interactivity to web sites. This course explores and demonstrates how to use JavaScript to incorporate error handling techniques into your programs as well as enhance the interactivity of the user experience using DHTML.  more...

JavaScript Browser Scripting Fundamentals JavaScript: Browser Scripting Fundamentals Using JavaScript, developers can interact with numerous browser objects, create and modify windows and frames, and access and modify form information. This course explores and demonstrates how to use JavaScript to access and modify client-side features of the browser, and as a result to add a degree of interactivity to web sites. Specific topics  more...

Dreamweaver CS3 Site Maintenance Advanced Concepts ...e sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT. Collaborative site design, site map creation, and Dreamweaver extensions are also covered. Following the creation of a web site, significant amounts of time are spent on testing, maintenance, and management. Dreamweaver CS3 provides features for link checking,  more...

Adobe Indesign CS4 Fundamentals Adobe Indesign CS4: Fundamentals Adobe Adobe InDesign has quickly become one of the most popular design applications used for page layout and desktop publishing. InDesign CS4 includes a streamlined interface that matches the look and feel of Adobe's popular imaging programs including Photoshop and Illustrator. This course explores the fundamentals of Adobe InDesign CS4 including the  more...

Photoshop CS5 Getting Started ...ssional graphic designers, and photographers. This course explores the streamlined Photoshop CS5 interface, including Photoshop's integration with Adobe Bridge and the new Mini Bridge panel, and manipulation tools used to automatically straighten, crop, rotate, and resize images, including a feature that allows you to temporarily rotate the appearance of a photo as you are working on it. The  more...

Photoshop CS5 Beyond the Basics ...o flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and tonality are also included, as are Photoshop's equivalent to natural media tools used for painting and drawing such as the new Mixer Brush. The course also delves into  more...

Writing for Technical Professionals Preparation Planning Writing for Technical Professionals: Preparation & Planning Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to  more...

Writing for Technical Professionals Effective Writing Techniques Writing for Technical Professionals: Effective Writing Techniques Once you have planned the structure of a writing project, you need to plan your writing approach based on your target audience. You must take a different approach, for example, if instructing technical students how to implement a technology from the approach you would use to describe a technology's benefits to the general  more...

Structuring Editing Saving and Opening Documents in Word 2007 Structuring, Editing, Saving, and Opening Documents in Word 2007 Microsoft Word 2007 provides many options for structuring and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column  more...

Advanced Document Navigation and Document Reviews in Word 2007 Advanced Document Navigation and Document Reviews in Word 2007 Microsoft Microsoft Office Word 2007 has many features that enable you to create robust documents that can be easily navigated, reviewed, and recovered if issues are encountered. This course explains how tables of contents are created, modified and deleted in conjunction with the use of tables of figures and tables of  more...

Manipulating and Formatting Data and Worksheets Manipulating and Formatting Data and Worksheets Microsoft Excel 2007 provides a number of improved tools and new features that allow you to visually enhance the appearance of sheets and workbooks. Cells, rows, columns, sheets, and workbooks can be manipulated and customized using various positioning and formatting features. This course explores the processing of copying and moving cells,  more...

Reviewing and Printing in Excel 2007 Reviewing and Printing in Excel 2007 Microsoft Excel 2007 simplifies the reviewing and printing processes by centralizing all related features within the various tabs of the Ribbon. The Review tab enables you to quickly access tools for proofing content and adding comments. Using the Page Layout view, you can preview how your worksheets will look when they are printed, and adjust them as  more...

Excel 2007 Charts Pictures Themes and Styles Excel 2007 Charts, Pictures, Themes, and Styles Microsoft Enhancements to charting, themes, and styles in Excel 2007 enable you to create attractive and well-organized representations of spreadsheet and workbook data. Charts, themes, styles, and pictures can all be easily inserted and customized from the Ribbon bar. This course demonstrates how to effectively use and customize charts in  more...

Advanced Formatting in Excel 2007 Advanced Formatting in Excel 2007 Microsoft Charts and pictures enable you to present data visually, demonstrating data more effectively than rows and columns of data. In Excel 2007, you can customize charts and their individual elements, as well as pictures and clip art, to create professional and appealing documents. Formatting, both custom and condition-based, enables you to display data  more...

Advanced Data Management in Excel 2007 Advanced Data Management in Excel 2007 Microsoft Excel 2007 provides multiple features for organizing and managing data, so you can ensure data is entered correctly and that calculations and formulas are valid. Data organization features enable you to sort, filter, and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct,  more...

Exchanging Data with Excel 2007 Exchanging Data with Excel 2007 Microsoft In Excel 2007, there are a number of options for importing data and sharing data with other applications. Excel 2007 includes built-in functionality for importing text files and creating database queries to retrieve data from a variety of databases. Other applications, such as Access, Word, and Outlook, can also import Excel data. Using XML in  more...

Adding Graphics to Presentations in PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Microsoft Microsoft PowerPoint 2007 is a useful authoring application tool for creating dynamic slide show presentations. This course demonstrates how to create visually appealing presentations using PowerPoint's design templates and implementing new Microsoft Office 2007 themes. The course also explores the introduction of SmartArt in  more...

Formatting and Managing E-mail in Outlook 2007 Formatting and Managing E-mail in Outlook 2007 Microsoft Microsoft Outlook 2007 allows you to quickly organize and format e-mail messages using easy management and time-saving tasks. Outlook 2007 provides formatting features that can be applied to an e-mail message as it is being created, and also includes management tools to find and sort messages quickly. This course demonstrates how to  more...

Using Contacts Tasks Notes and Customizing the Interface in Outlook 2007 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Microsoft Microsoft Outlook 2007 allows for easy creation and management of all contacts. It provides an easy to use interface for creating contacts, along with business cards, that can also be used for sending e-mail, making meeting requests and journal entries, as well as assigning tasks. Outlook also offers  more...

Completing Searches Printing Items and Working with RSS Feeds in Outlook 2007 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 Microsoft Microsoft Outlook 2007 is a versatile e-mail client application that offers numerous features for interacting and sharing information with others. This course demonstrates the new Outlook 2007 search feature, Instant Search, which is used to locate and manipulate e-mail messages and other Outlook items.  more...

Working with SharePoint Calendars and Forms in Outlook 2007 Working with SharePoint, Calendars, and Forms in Outlook 2007 Microsoft Microsoft Outlook 2007 enables you to collaborate with others by using a SharePoint site to share information such as contacts and calendars. From within Outlook 2007 you can open, edit, and update SharePoint files, as well as update and add items to calendars on the SharePoint site. With Outlook 2007 you can easily  more...

Basic Access 2007 Tables Basic Access 2007 Tables Microsoft Microsoft Office Access 2007 makes it easy for you to create and manipulate database tables. You can choose between a Datasheet view and a Design view to create tables from scratch, or you can base your tables on one of the many pre-defined templates. The introduction of the Ribbon and contextual tabs in Access 2007 makes table creation even more intuitive,  more...

Basic Access 2007 Forms ...d Form Design tools and the Form Wizard. This course also explores controls the available types, how they are added to a form, how their properties are set, and how they are resized, moved, grouped, and positioned on a form. The course demonstrates how forms can be customized using autoformat, or by adding the date and time, page numbers, logos, and other decorative controls. The creation and  more...

Queries and Reports in Access 2007 ...ummarized information easily and effectively. This course explores the use of the Query Wizard and demonstrates how to create or modify a query in Design view in order to achieve specific results. This course also covers Expression Builder, calculated fields, grouping options for displaying query results, and crosstab, unmatched, and duplicate queries. The use of the Report, Report Wizard,  more...

Advanced Data Management in Access 2007 Advanced Data Management in Access 2007 Microsoft You can use Microsoft Access 2007 to manage your data efficiently using advanced techniques. There are many advanced methods that can be used for modifying and enhancing tables, reports, queries, and forms in order to meet your business needs. This course explains and demonstrates retrieving and validating data, using subforms and subreports,  more...

Programmability and Administration in Access 2007 Programmability and Administration in Access 2007 Microsoft Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving  more...

Database Administration in Access 2007 Database Administration in Access 2007 Microsoft Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a  more...

Creating Customized Publications with Publisher 2007 Creating Customized Publications with Publisher 2007 Microsoft Microsoft Office Publisher 2007 helps you expand your creativity by enabling you to customize and share a wide range of personal and business publications to suit both home and office requirements. You can use this application to quickly create and personalize professional-looking publications such as newsletters and flyers. This  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...uding voice, video, and instant messaging. This course explores Groove 2007 and Communicator 2007 as collaborative software packages. It teaches how to create Groove workspaces, how to invite people to share that workspace, and how to connect with team members using chat or discussion boards. The concept of 'presence', which displays a team member's status, is explained in relation to Groove  more...

Cisco IUWNE 1 0 Wireless Fundamentals ... along with some basic wireless devices. This course also explores WLAN radio frequency (RF) principles and RF mathematics, to provide an explanation of how the radio waves used in wireless networks function. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing wireless topologies (IBSS, BSS, ESS, Point-to-Point,  more...

The ADO NET Entity Framework LINQ ...while minimizing the amount of code required. This course explores the various ways you can employ the ADO.NET Entity Framework and LINQ to develop and optimize data applications. Specific topics covered include the ADO.NET Entity Framework, ADO.NET Object Services, the EntityClient Provider and Connection Strings, and the using LINQ and ADO.NET 3.5. This course is one of a series in the  more...

XML Mobile Web Apps with VB 2008 and ASP NET 3 5 ...and how to use XPath to process XML data. The course also explores the provided support for mobile web applications including their creation and device specific customization. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, ASP.NET Application Development 70-562. Passing this exam will  more...

Optimization Customization With VB 2008 and ASP NET 3 5 ...low users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific topics covered include modifying page layout with master pages, using themes, and utilizing Web Parts in ASP.NET 3.5 web applications. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

Windows Forms Creation with VB 2008 ...eate a variety of Windows Forms applications. This course explores how to create and configure Windows Forms using Visual Studio 2008. Specific topics covered include basic form creation, modifying controls and layout in a Windows Form and creating event handlers. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS):  more...

Data Integration With VB 2008 ...atabase-connected Windows Forms applications. This course explores how to integrate data capabilities into Windows Forms. Topics in this course cover database connections, using LINQ in Windows Forms, using data-bound controls, connection pooling, exception handling, and transactions. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology  more...

Printing MDI Forms Usability With VB 2008 ... for the inclusion of accessibility features. This course explores how to configure print functionality, create menus, globalize, localize, and add further functionality and controls to Windows Forms. Specific topics covered include printing, MDI Forms, globalization and localization, and using accessibility and assistance controls in Windows Forms. This course is one of a series in the  more...

Creating Hosting and Communication in WF with VB 2008 ...indows Workflow Foundation (WF) applications. This course explores how to create and configure WF applications using Visual Studio 2008. Specific topics covered include creating and hosting workflows, managing the workflow lifecycle, workflow communication, and utilizing workflow services. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

Activities Rules and Conditions in WF with VB 2008 ...indows Workflow Foundation (WF) applications. This course explores how to use activities, rules, and conditions to control the way WF applications execute. Specific topics covered include creating and using activities in workflows, utilizing custom activities, applying rules and rule sets, and implementing conditional branching logic in a workflow. This course is one of a series in the  more...

Transactions Compensations and Runtime Services in WF with VB 2008 ...indows Workflow Foundation (WF) applications. This course explores how to use these techniques to control the way WF applications manage a large number of simultaneous tasks, and also implement persistence of workflows and error handling. Specific areas covered include transactions and compensations, error handling, runtimes services, persistence, and tracking and monitoring. This course is one  more...

NET Framework 4 0 Web Application Optimization Customization with VB 2010 ...low users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific topics covered include modifying page layout with master pages, using themes, and utilizing Web Parts in ASP.NET 4.0 web applications. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

Querying Managing XML Data inSQL Server 2008 ...schema collations, and how to create XML indexes. It also explores how to retrieve data using FOR XML, process XML data using OPENXML, and how to query data using the XQuery language. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-433 TS: Microsoft SQL Server 2008, Database Development. Passing this exam will earn the learner  more...

Configuring SQL Server 2008 Integration Services Package ...velopment and Maintenance (Exam 70-448) This course explores the various components that make up an SSIS package. This includes elements of package control flow, such as containers used to provide the structure in packages, the actual tasks that provide the package functionality, and precedence constraints that define the interconnection between tasks to create the control flow. For  more...

Implementing SQL Server 2008 Reporting Services Solutions ...undamental tasks involved in authoring a basic report and explores the features available to customize and enhance report functionality. This includes understanding the Report Definition Language used with reports, the types of report objects and items that can be added to reports, defining and manipulating data sources and datasets, and formatting the appearance of reports. The course also  more...

Oracle Database 11g Segment Space I O and Performance Tuning Oracle Database 11g: Segment Space, I/O and Performance Tuning Oracle Oracle Database 11g provides various methods for tuning segment space usage and input/output (I/O). This course explains how to use Automatic Segment Space Management (ASSM) to tune segment space usage, how to shrink segments using SQL or the Enterprise Manager, and how to use table compression. Automatic Storage  more...

Oracle Database 11g Architecture SQL Tuning Optimization ...base server runs efficiently and as expected. This course explores the major architectural components of the Oracle Database server, memory structures, background processes, and physical and logical storage structures. It also examines SQL tuning, identifying the attributes of a SQL statement that can make it perform poorly, SQL tuning tools, and common tuning tasks. The steps involved in the  more...

Oracle Database 11g Indexes Access Paths and Join Operations ...ths which can be used for tables and indexes. This course explores the access paths used for tables, such as full table, rowid, and sample table scan. It also examines the access paths used for indexes, such as unique, range, full, fast full, skip, and index join index scans, as well as bitmap indexes and combining bitmap indexes. Additionally, this course discusses B*-tree, bitmap, composite,  more...

Oracle Database 11g Execution Plans and Star Transformations ...he data required by a query most efficiently. This course explores gathering, displaying, and interpreting execution plans. It also covers the EXPLAIN PLAN command and the PLAN_TABLE, using AUTOTRACE, dynamic performance views that contain execution plan information, the Automatic Workload Repository (AWR), and SQL monitoring. The star schema is the simplest data warehouse schema. Defining a  more...

Oracle Database 11g Application Tracing Automatic SQL Tuning ...rocess when you enable the tracing mechanism. This course explores configuring the SQL Trace facility to collect session statistics, using the TRCSESS utility to consolidate SQL trace files, formatting trace files using the tkprof utility, and interpreting the output of the tkprof command. Tuning statements automatically eases the entire SQL tuning process and replaces manual SQL tuning.  more...

Oracle Database 11g Configuring OSB Security Oracle Database 11g: Configuring OSB & Security Oracle Oracle Secure Backup or OSB is centralized tape-management software that allows you to backup and restore data using a variety of machine architectures. This course covers how OSB complements the Oracle backup and recovery options, as well as terminology, interface options, and backup management features. Additionally, it explores how to  more...

Oracle Database 11g Securing Domain Data In Oracle Secure Backup Oracle Database 11g: Securing Domain & Data In Oracle Secure Backup Oracle Oracle Secure Backup (OSB) maintains its own catalog of OSB and their rights on the administrative server. You can preauthorize users for the use of the obtool command line, RMAN, or both. You can also associate an OSB user with multiple Windows domain accounts or a single account that applies to all Windows domains.  more...

Oracle Database 11g RMAN and Oracle Secure Backup Oracle Database 11g: RMAN and Oracle Secure Backup Oracle RMAN manages the disk space in the Flash Recovery Area, and by putting RMAN in control of your backup and restore operations, you simplify your availability-related processes. This course describes integrated disk and tape backup, how to register the administrative server in Enterprise Manager, checking RMAN backup and recovery  more...

Oracle Database 11g Managing Backups Infrastructure Oracle Database 11g: Managing Backups & Infrastructure Oracle Restoring files is easily accomplished using the Oracle Secure Backup catalog. This course demonstrates how to browse the catalog for file-system backup data, create catalog-based restore requests, and perform file-system restoration. In addition, this course explores the Oracle Secure Backup processes, configuring defaults and  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning ...n reports, and troubleshooting vaulting. This course also explores the use of tape duplication, differentiating duplication from vaulting and migration, and configuring tape duplication. To understand how to tune backup and recovery performance, it is important to understand the performance characteristics of each component, so that you can maximize its performance. This course also  more...

Oracle Database 11g Configure Manage Use Services in RAC Oracle Database 11g: Configure, Manage & Use Services in RAC Oracle A service is a grouping of related tasks within a database with common functionality, quality expectations, and priority relative to other services. It provides a single-system image for managing competing applications running within a single instance and across multiple instances and databases. Using standard interfaces,  more...

Oracle Database 11g Database Security Oracle Database 11g: Database Security Oracle Oracle Database server is highly secure, but to fully maximize the security features offered, the database must be well protected as well. This course explores how to configure Oracle Database 11g in a secure manner by adhering to industry standard best security practices for operational database deployments. It covers applying the principle of  more...

Oracle Database 11g Database Auditing Oracle Database 11g: Database Auditing Oracle Monitoring or auditing should be an integral part of your security procedures. Oracle Database 11g includes auditing tools for database, user, and fine-grained auditing. This course explores how to implement basic database auditing, privileged user auditing, DML and DDL auditing, and how to send audit records to the operating system files.  more...

Oracle Database 11g Basic User Strong Authentication ...icated users and operating-system-authenticated users. It explores authenticating users with passwords or the operating system, and protecting passwords and database link passwords. In addition, this course describes strong authentication that uses certificates, Kerberos, and remote authentication dial-in service (RADIUS), as well as a setup for strong authentication that uses certificates,  more...

Oracle Database 11g Virtual Private Database Oracle Database 11g: Virtual Private Database Oracle A Virtual Private Database (VPD) uses fine-grained access control (FGAC) to limit row and column access and an application context to provide the information that is used to set the policy predicates. This course describes VPD, how to implement VPD, and group policies. It also explores how FGAC is used with VPD, as well as tools, policies,  more...

Oracle Database 11g Oracle Label Security the Data Masking Pack ...on, as well as when to use Oracle Label Security. It also explores creating policies, defining data labels, applying policies to tables, and setting up user authorizations. Data masking is the process of replacing sensitive information with realistic data based on masking rules. Data masking is used so that data can be shared with nonproduction users such as testing companies. This course also  more...

Oracle Database 11g Transparent Data Encryption Oracle Database 11g: Transparent Data Encryption Oracle Transparent Data Encryption (TDE) is available with Oracle Advanced Security (ASO) and provides easy-to-use protection for your data without requiring changes to your applications. This course demonstrates how to set up the database master encryption key and implement TDE. It also explores how to encrypt column and tablespace data.  more...

Oracle Database 11g Firewalls Oracle Connection Manager and SQL Plus Security Oracle Database 11g: Firewalls, Oracle Connection Manager and SQL*Plus Security Oracle There is no single best architecture for accommodating Internet requests requiring access to corporate intranets. Instead, trade-offs must be made between two competing goals: security of the intranet against an Internet attack and ease of access to services by both Internet and intranet clients. This  more...

Oracle Database 11g R2 Database Architecture Installation ...ns memory structures, describes background processes, and explores the logical and physical storage structures. In addition, this course describes the role of a database administrator (DBA) and the tasks and tools required for this role. This course also covers how to plan for the Oracle Grid Infrastructure and Oracle Database 11g software installations, as well as how to do the installation  more...

Oracle Database 11g R2 Managing Database Maintenance Performance ...bottlenecks by gathering performance metrics. This course explores how to specify, review, and maintain audit information. It also discusses how to use Enterprise Manager to monitor performance, and how to use Automatic Memory Management (AMM) and the Memory Advisor to size the memory areas correctly, as well as how to troubleshoot invalid and unusable objects. This course is one of a series in  more...

Oracle Database 11g R2 Backup Recovery ... and how to recover from an instance failure. This course explores how to identify the types of failure that can occur in an Oracle database and how to prepare a database for failure recovery by using checkpoints, log files, and the flash recovery area and ARCHIVELOG mode, as well as how to perform different types of backups. It also discusses the need for performing recovery and the use of  more...

Oracle Database 11g R2 Moving Data Oracle Support ...which includes contacting Oracle for support. This course explores how to move data using Data Pump Wizards or the command line. Working with the Enterprise Manager Support Workbench, My Oracle Support, service requests, and patch management are also covered. This course is one of a series in the SkillSoft learning path that covers the objectives for the Oracle Database 11g: Administration I  more...

Operations Management Forecasting Capacity Planning ...organization's current capacity to meet them. This course explores the basic concepts related to demand forecasting and capacity planning. It discusses the key characteristics of various demand patterns and the four major demand forecasting variables. It walks you through the typical demand forecasting process applied in manufacturing and service organizations. Finally, the course recognizes  more...

Operations Management Operations Scheduling Operations Management: Operations Scheduling Operations scheduling involves the distribution and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning  more...

Photoshop CS4 Getting Started ...ssional graphic designers, and photographers. This course explores the streamlined Photoshop CS4 interface, including Photoshop's integration with Adobe Bridge, and manipulation tools used to straighten, crop, rotate, and resize images, including a new feature that allows you to temporarily rotate the appearance of a photo as you are working on it. The course also explains the basics of  more...

Photoshop CS4 Beyond the Basics Photoshop CS4: Beyond the Basics Adobe Adobe Photoshop CS4 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall  more...

Adobe Reader 9 Adobe Reader 9 Adobe Adobe Reader 9, or Reader for short, is a freely downloadable tool required to read Portable Document Format (PDF) files, typically created using Adobe Acrobat. Reader is compatible with multiple operating system environments, making it the primary tool used to view PDF files on the market. This learning path explores the basic features of Reader including opening,  more...

Adobe Acrobat 9 Fundamentals Adobe Acrobat 9: Fundamentals Adobe Adobe Acrobat is recognized as the industry leader in Portable Document Format (PDF) file creation and manipulation. This course explores the basics of Adobe Acrobat 9, including methods of viewing, editing, and navigating PDF files. It also explains methods of creating PDF files from Microsoft Office documents and other file formats. In addition, the  more...

Strategic Sales Planning Strategic Sales Planning Who are your target customers? What value propositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and  more...

Working within the Sales Culture of Your Organization Working within the Sales Culture of Your Organization How is your sales team organized? Do you know the goals, principles, and culture that drive your sales efforts? To succeed in sales, you must understand the importance of your sales culture and how it influences your overall sales effectiveness. This course provides an introduction to sales cultures and highlights their importance in  more...

Animation in Flash CS5 Animation in Flash CS5 Adobe Adobe Flash Professional CS5 is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Overcoming Challenges When Managing Experts ...ou want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your experts by using assertiveness, respect, and facilitation. It also shows how, by setting clear expectations and dealing with situations and employees fairly, you can overcome common challenges that managers face when working with expert employees. Because experts  more...

Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out  more...

HR as Business Partner Managing Talent for Organizational Success ...vidence and outcomes, and be future-oriented. This course explores how to use workforce planning to fulfill business strategy through a process of determining your business goals, analyzing the workforce and talent markets, conducting a gap analysis, and setting HR priorities. The course also describes how, at the individual appraisal level, HR can meet business goals through performance  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives HR as Business Partner: Using Metrics & Designing Strategic Initiatives When HR aligns its initiatives with higher-level business strategy, your organization will be better positioned to achieve its goals. By becoming part of the strategic planning process, HR can help drive the future success of the company because, ultimately, all business objectives are met by the organization's people.  more...

Setting up a Site Adding Content in Dreamweaver CS5 Setting up a Site & Adding Content in Dreamweaver CS5 Adobe Adobe Dreamweaver CS5 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS5, including configuring site properties and application preferences, adding content, and manipulating text. A look at the  more...

Adding Links Images in Dreamweaver CS5 Adding Links & Images in Dreamweaver CS5 Adobe Using Adobe Dreamweaver CS5 in conjunction with other products, such as Adobe Photoshop CS5, you can create web sites that are media rich and visually appealing. This course explores processes of creating intuitive site navigation using linking, and performing asset management. The course also discusses working with rich media in the form of  more...

Tables Accessibility Standards in Dreamweaver CS5 Tables, Accessibility & Standards in Dreamweaver CS5 Adobe When designing a web site, it's important that your content is engaging, but it's also crucial that it is structured in an intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines  more...

Cascading Style Sheets in Dreamweaver CS5 ...ew the styling associated with page elements. This course explores this new feature along with other CSS features including a set of prebuilt CSS layouts complete with educational inline comments, access to the Adobe CSS Advisor web site, and CSS management features that facilitate moving CSS rules from page to page and converting inline CSS to CSS rules. This course examines the process of  more...

Lotus Notes 8 New Features for End Users Lotus Notes 8: New Features for End Users IBM Lotus Notes 8 is the latest release of IBM's messaging and collaboration software. This desktop client now ships with an updated look and feel which allows users to centrally manage their e-mail, calendar, instant messaging, as well as a host of new productivity tools. This course explores the new features of the user interface, as well as the  more...

Getting Started with Lotus Notes 8 Using Mail Getting Started with Lotus Notes 8 & Using Mail IBM Lotus Notes 8 is the most recent release of IBM's messaging and collaboration software. Notes 8 has many features that help increase end users' productivity and manage scheduling, allowing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated  more...

NET Framework 4 Web Application Optimization Customization with C 2010 ...low users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific topics covered include modifying page layout with master pages, using themes, and utilizing Web Parts in ASP.NET 4 web applications. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

Preparing for an Internal Interview Preparing for an Internal Interview Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you  more...

Cloud Computing Basics Cloud Computing Basics This course provides IT professionals with a working definition of cloud computing, explores the technological precursors of today's cloud as well as the current technologies the cloud is dependant on. Also covered are the benefits and drawbacks of cloud computing for the IT department and business as a whole. It then explores in more detail the different types of  more...

Enterprise Data Cloud Interaction Enterprise Data & Cloud Interaction This course provides a closer look at enterprise resources in the cloud and the use of cloud storage services. Cloud storage is of key interest to many consumers as it has a number of advantages over traditional data storage. Cloud-stored data is available from any location that has Internet access. However, depending on the type of business and data, some  more...

Migrating Infrastructure to the Cloud ...explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the recommended step of analyzing your current  more...

Identity Presence Privacy Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of  more...

Providing Cloud Security ...explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures. The course introduces control assessment  more...

Dealing with Common Meeting Problems Dealing with Common Meeting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to  more...