Instructor Led Expressing Empathy Training

Motivational Interviewing Preparing People for Change Theory and Skill Building Training Seminar -httpuserserolscomksciac ... *Guiding; *Providing information, advice and education; *Expressing Empathy -Includes practice. *Acquire Intervention and Communication Skills Utilizing Motivational Interviewing Five Strategies and Techniques. Includes empathic/ reflective listening & practice in each strategy. *Build Motivation for clients at various stages of readiness and motivation. *Learn and Practice Strategies to deal  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the  more...