External - Training Resources

The Training Coordinators Workshop ...ganise, and possibly conduct, training activities, select external courses and trainers, link the training activities to the appraisal and staff development process and possibly plan the future training activity as a basis for a competency driven development strategy. It will show how training and development can contribute effectively to the business, present up to date concepts and ideas for  more...

What's Your Competent Advantage? Are you experiencing challenges: * Communicating with your team members? * Determining your next career move? * Discovering what really motivates you? * Finding out where you fit within your company? What is your Competent Advantage? may be the program for you! Colette D. Ellis will lead an interactive session in which you ll explore your communication style, personal and professional  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the  more...

The Process Consultant: FROM FACILITATION TO INTERVENTION ... your success rate with helping your clients, internal or external. You will be placed in front of the emerging fact of organizations, that many, if not all of the ways in which it does things are not integrated. The people of the organization are understandably confused, and waste precious time, and precious money figuring out what to do, and especially, how to do it. You learn the  more...

Practical Radiation Safety An introductory training videotape on the nature and characteristics of ionizing radiation and the methods and techniques used to keep radiation doses to individuals as low as reasonably achievable and to minimize the potential for accidental exposures. Topics included in the discussion are: * The nature and characteristics of ionizing radiation * Natural and man-made sources of radiation * Dose  more...

Work Smarter ...nds. On one side are your customers, both internal and external, who expect nothing less than razor-sharp performance, iron-clad deadlines and lightning-fast turnaround times. On the other side is your profitability, which rests on the ability of your business to control costs, maintain efficiencies through-out the system and keep your customer base growing. Keeping a balance between  more...

Essentials of Organizational Development Many trainers and facilitators are increasingly becoming involved in more than delivering training events. More and more they are being asked to work with leaders and managers to help them intervene in the functioning of a group or organization to improve its performance. This workshop's purpose, designed with trainers and facilitators in mind, is to establish a foundational understanding of the  more...