Instructor Led External Training

Administration and Office Management Best Practices and Technologies Understand the new roles of executive assistants and administrators. Understand and use technology to get more done and to stay connected with the office and their boss. File, document, sort, index, and retrieve corporate documents, records, and reports. Meet quality standards for servicing internal and external customers and appreciate the impact of office design on the overall  more...

Certified Administration and Office Management Professional Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service  more...

The Executive Assistant PA Masterclass Practice advanced administration techniques to effectively run the office of a senior manager. Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence. List the main causes of stress and prepare an action plan to keep it under control. Prepare and organize a professional meeting, write its agenda and take minutes  more...

Fast Closing Monthly and Year-End Accounts Appreciate the importance of fast closing on company-wide operations. Develop closing processes and document how-to tasks. Improve understanding of departmental requirements for financial reporting. Provide faster and more accurate data for monthly and year-end closing. Enhance communication with internal and external clients.  more...

Strategic Staffing and Effective Workforce Planning Define workforce planning within the context of Human Resources. Explain how Human Resources planning is related to the overall strategic plan of the organization. Understand the economic concepts of demand and supply and how they apply to the labor market. Learn how to forecast the demand and supply for different types of Human Resources, both in terms of quantity and quality. Explain  more...

First Aid and Emergency Response Identify a medical emergency and recognize the need to intervene. Identify hazards and assess for response. Analyze the basic principles of First Aid and Emergency Response. Apply effective ways to react using barriers. Implement Basic Life Support and CPR. Familiarize self with various types of injuries and ways to react accordingly. Simulate and apply emergency care on a  more...

Advanced Public Relations Strategies Understand the functions of Public Relations (PR) in a changing environment. Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the  more...

Certified Training Professional Identify the strategic significance of training through particular emphasis on aligning training with strategy, marketing training within the organization and partnering with managers and supervisors. List the strategic, tactical and administrative competencies of the training professional. Use appropriate methods to conduct a Training Needs Assessment (TNA). Examine ways to select and  more...

Advanced Public Relations ... work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with  more...

Public Relations and Media Skills ... work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches  more...

Advanced Public Relations ... work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with  more...

Advanced Public Relations ... work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with  more...

Advanced Public Relations ... work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

A Win-Win Approach to Negotiating The ability to reach a Win-Win outcome when negotiating with clients, prospects, internal colleagues, employees or external vendors is a critical competency for any professional that strives to build long-term relationships. This workshop focuses on the best practices of the worlda ™s top negotiators and the ways they achieve success.  more...

A Workshop for Win Win Negotiating - Open to the Public The ability to reach a Win-Win outcome when negotiating with clients, prospects, internal clients or external vendors is a critical competency for any professional that strives to build long-term relationships. This workshop focuses on the best practices of the worlda ™s top negotiators and the ways they achieve success.  more...

Effective Office Administration ...etermines the quality of service provided to internal and external customers. This seminar has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships, broaden their contribution to the team and achieve excellence in the service they provide to colleagues and customers. Objectives a Understand the core  more...

Advanced Agricultural Project Management ...ctive Motivation Strategy: Accounting for Internal and External Project Dynamics Introducing Talent Management: Creating and Equitable Solution The extent to which salary or wages inducement motivate workers Advanced Agricultural Project (4): Agricultural Project Design, Data Elicitation, Interpretation and Presentation and Financial Risk Management Agricultural Project Research  more...

International Trade Promotion Marketing 2 ...Conduct An Internal Organisational Analysis Conduct An External Organisational Analysis Conduct A Sector Analysis Determine Key Success Factors Devise A Workable Marketing Strategy For An Organisation Demonstrate An Understanding Of The Need To Develop Dealers And Maintain Their Loyalty Determine The Appropriate Marketing Strategy For Particular Stages In The Life Cycle Of A  more...

Accounting and Finance World Bank Compliant Course ...ing a Defined The Development of a Conceptual Network External Reporting Internal Reporting Types of Business Entity Sole Trader Partnership Limited liability Company Formation of Business Entity Running the Business Accounting Information Meeting Obligations Users and Their Information Needs General and Specific Purpose Agency Theory Day 2: A System Approach To Financial  more...

Project Management in Action Managing World Bank Projects ...ffective Motivation Strategy: Accounting for Internal and External Project Dynamics Introducing Talent Management: Creating and Equitable Solution The extent to which salary or wages inducement motivate workers Modules 5 and 6 a World Banka ™s Focus a A World Free of Poverty Module Duration: 2 days Module Objectives Contents, Concepts and Issues By the conclusion of the  more...

Comprehensive Real Estate Management ... Internal Organisational Accountability - Organisational External Accountability - Organisational Structure: An Introduction - Line and Staff Relationship - Authority and Power: A Distinction - Recruitment and Selection: An Introduction - Minimising Time, and Maximising Objectives, in Meetings - Motivating Workers: A practical Illustration - An Introduction to Organisational Development  more...

Internal Audit - Incorporating Corporate Governance and Financial Risk Management ...udit in organisations - Distinguish between internal and external auditing - Illustrate the extent to which an effective internal auditing regime can enhance to work of the external auditor - Exhibit a heightened understanding of the internal audit structure and its relation to corporate management, using an organisation of choice, as an example - Explain the accountability of corporate  more...

Communication Dynamics and Networking in Organisation ...t relates to networking. - Suggest the extent to which external networking events might be valuable to individual workers and the organisation, as a whole. - Demonstrate their internalisation ofg the fact that they can effectively network, without being aggressive. B. Contents & Concepts 1. Oral-Visual Presentation - Preparing For The presentation - Electronic Presentations  more...

Oil and Gas Operation for Oil and Gas Non-Technical Staff ...xpenses (Tax Usage) - Exploration - Exploratory well - External casing packer - Extraction plant - Farm in - Farm out agreement - Farmer's oil - Fault - Fault trap - Fee lands - Feet of pay - Field - Filter cake - Fishing - Fishing tools - Five-spot water flood program - Flange up - Flaring - Flooding - Flow Through concept - Flowing well - Formation - Fossil fuels -  more...

Change Management and Executive Leadership in Organisations ...al analysisa SW - Exhibit their ability to conduct an external environmental analysis-OT - Synthesize the relationship between Internal and external environmental analyses-SWOT - Determine the factors, which contribute to workersa ™ resistance to change - Suggest the efforts, which an organisation might employ to reduce workersa ™ resistance to change - Demonstrate  more...

National and International Economic Competitiveness Towards Economic Growth and Sustainability ...tions - Business Internal Growth Pattern - Business External Growth: Mergers, Acquisitions and Joint Ventures - Who Benefits? - Establishing Competition Rules - Monitoring a Internala ™ Competition - Conglomerate Growth and Influence Globalisation and National Significance Module 3 - Knowledge Economy, Rural and Suburban Development as Contributors to Economic  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course ... In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line Staff To Organisational Effectiveness - Features Of A Client-Driven Organisation - How Can We Assure Clients That They Are Getting A Good Deal? - Working Towards Clientsa  more...

Modern Marketing in a Consumer-Lead Environment ...nduct an internal organisational analysis - Conduct an external organisational analysis - Conduct a sector analysis - Determine key success factors - Determine the difference between product & service - Devise a workable marketing strategy for a non-business organisation - Apply the exchange concept to marketing non-business organisations - Dispel the traditional  more...

Organisation and Management an Introduction ...& business objectives - Distinguish between internal and external accountability - State at least three agencies to which an organisation is accountable CONTENT: - Introduction to formal organisations: - Definition; objectives a social and business; - Tasks; - Division Of Work/ Labour; - Delegation; - Responsibility; - Accountability; Authority; - Power; - Roles; -  more...

Talent Management ... head hunting agencies - Cost comparison of internal and external sourcing of head hunting - Valuing human capital 3.) Managing Organisational Talents OBEJTIVES: - Effectively manage organisational talents - Determine the key success factors in effective talent management - Devise an effective communication structure that will avert the isolation of exceptional talents - Locate  more...

Strategic Management and Project Management ...s subsystema ™s need to meet the expectations of the external environment - Demonstrate an awareness of the consequences of failure to meet the organisations external accountability - Demonstrate an understanding of the importance of delegation - Demonstrate the competence in managing the delegation process effectively 3. Organisational Analysis : A Strategic View By the  more...

SAP and Joint Venture Accounting ...mmunicate better with financial professionals, within and external to their organisations, and to become more effective managers. This will be achieved through: Immediate use of the tools and techniques of financial review, analysis and financial management that will be acquired Becoming better informed and using new financial skills that will help improve management decision-making  more...

Organisational Improvement Revitalising Organisations Through Organisational Development and Change ...mental analysis-sw - Exhibit their ability to conduct an external environmental analysis-ot - Synthesize the relationship between internal and external environmental analyses-swot - Demonstrate the need for a proactive stance in relation to organisational change. - Determine the factors, which contribute to workersa ™ resistance to change. - Suggest the efforts, which an organisation  more...

Organisational Design Structuring and Restructuring Organisations ...l structure that takes account of contingent internal and external environmental factors; - Recommend the most appropriate structure for an organisation, taking contingent factors into account - Be aware of the relationship between organisational structure and leader and organisational flexibility - Translate the positive and negative factors of particular types of structure to the  more...

Modern Quality Systems ... - Use quality as a basis for conducting an internal and external environmental analysis - Demonstrate their ability to use quality as the basis for conducting a strategic operational review - Exhibit their ability to initiate and institutionalise incremental quality improvement - Demonstrate their ability to Identify areas for quality improvement - Exhibit an understanding of the role of  more...

Managing Internal and External Cultural Diversity The details of the modules: 1.) Communication in Organisation OBJECTIVES: - Develop a working definition of communication - Determine the important role that an initiator plays in contributing to an effective communication process - Determine when communication attempt has been successful - Determine the factors that contribute to successful communication - Make a definite judgement as  more...

International Trade Promotion and Marketing ...nduct An Internal Organisational Analysis - Conduct An External Organisational Analysis - Conduct A Sector Analysis - Determine Key Success Factors - Devise A Workable Marketing Strategy For An Organisation - Demonstrate An Understanding Of The Need To Develop Dealers And Maintain Their Loyalty - Determine The Appropriate Marketing Strategy For Particular Stages In The Life  more...

Corporate Governance Principles and Practice ...e to the relationships that persists between internal and external stakeholders, particularly in relation to the establishment of organisational goals and objectives - Demonstrate a heightened understanding of the organisationa ™s responsibility and accountability to its shareholders as primary stakeholders - Exhibit a heightened awareness of the organisationa ™s accountability  more...

Corporate Governance and Strategic Management ...e to the relationships that persists between internal and external stakeholders, particularly in relation to the establishment of organisational goals and objectives - Demonstrate a heightened understanding of the organisationa ™s responsibility and accountability to its shareholders as primary stakeholders - Exhibit a heightened awareness of the organisationa ™s accountability  more...

Executive Leadership and High Performance Team Management ...tivity teams - Illustrate the role of the internal and external Organisational Development Consultant (OD) in supporting the development maintenance and crisis management of high performance teams CONTENTS, CONCEPTS and ISSUES: 1.) Team Dynamics - Groups: A definition - Distinguishing groups from aggregations - Group solidarity - Group cohesion; - Team or group: A  more...

Comprehensive Project Management ...s subsystema ™s need to meet the expectations of the external environment - Demonstrate an awareness of the consequences of failure to meet the organisations external accountability - Demonstrate an understanding of the importance of delegation - Demonstrate the competence in managing the delegation process effectively 3. Organisational Analysis: A Strategic View By the  more...

Client or Customer Care ...ice; 14. Illustrate their ability to manage internal and external customer/ client care environments; 15. Demonstrate their expertise in leading a customer/ client care team; 16. An understanding of the fundamentals of leadership and management; 17. Exhibit leadership in dealing with a the irate customer/ clienta ™; 18. Provide examples of the legal application of a Fitness For  more...

Advanced Financial Accounting ...mmunicate better with financial professionals, within and external to their organisations, and to become more effective managers. This will be achieved through: Immediate use of the tools and techniques of financial review, analysis and financial management that will be acquired Becoming better informed and using new financial skills that will help improve management decision-making  more...

Anti-Dumping and Anti-Subsidy Claims Measures and Stance ...es. - The Necessitation of The Use Of Subsidies And/ Or External Competition That Might Result In Dumping - Why The Same Countries that Are Against Dumping Are Themselves Engaged In Dumping. - Credence In The UKa ™s Stance On Subsidy And Dumping a As Positive Factors Of Globalisation. - The World Is One Large Community, - With Separate Economic a Pocketsa ™ - The need for  more...

Advanced Project Management Objectives: - Demonstrate their understanding of the concept of project management - Illustrate the pertinent issues associated with project sustainability - Portray a heightened understanding of project development - Highlight and internalize crucial project planning issues - Deconstruct team management in a problem solving setting - Apply the most appropriate project management  more...

MSc Human Resource Training and Development Management ... Selecting the Appropriate Change Agent. - Internal or External. - Speed of Change. - Change Acceleration: - Averting Organisational (organizational) and Individual casualties. - Confidence. - Change Tolerance and Individual Stress Levels. - Managing the External Environment: * Improving Perception and Instilling * Stakeholders, generally. *  more...

Human ResourceManagement a Practitioners Approach ...rvice. - Illustrate their ability to manage internal and external customer/ client care environments. - Demonstrate their expertise in leading a customer/ client care team. - An understanding of the fundamentals of leadership and management. - Exhibit leadership in dealing with a the irate customer/ clienta ™. - Provide examples of the legal application of a Fitness For Purposea  more...

GEOPOLITICS IN OIL GAS Geopolitics has had a profound impact on the level of global oil production and now, at a time when oil prices are regularly setting new records, that impact is more important than ever.  more...

Adobe Dreamweaver Level 2 CS5 You may want to make information available on the Internet. To achieve this, you need to create a website. In this course, you will design, build, and upload a website using Dreamweaver. This course is for students who wish to familiarize themselves with the basic techniques used for creating websites using the Adobe Dreamweaver CS5 application. It also provides the fundamental knowledge and  more...

Adobe Flash Level 2 CS5 ...ing ActionScript. The site you create will pull data from external sources, so it will respond to user choices based on the information in those files. You will also manage forms, perform calculations, and tailor the interface using ActionScript programming. You will also create Flash-based movies that contain graphics, text, and animations using ActionScript. This course is for the  more...

Microsoft Visio Professional 2007 Level 2 Microsoft Office Visio Professional 2007: Level 2 is the second course in the Microsoft Visio 2007 series. In Microsoft Office Visio Professional 2007: Level 1, you used the various templates to design and manage workflows and flowcharts. This course will build upon the knowledge gained, and enable you to work with many advanced features, including using the drawing tools, creating and working  more...

Microsoft Access 2007 New Features You have worked with Microsoft Office Access 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your databases. In this course, you will be introduced to the new features available in Microsoft Office Access 2007. This course is designed for experienced Access users who  more...

Microsoft Visio 2010 Level 2 Microsoft Office Visio Professional 2010: Level 2 is the second course in the Microsoft Visio 2010 series. In Microsoft Office Visio Professional 2010: Level 1, you used the various templates to design and manage workflows and flowcharts. This course will build upon the knowledge gained, and enable you to work with many advanced features, including using the drawing tools, creating and working  more...

Microsoft Office Access 2010 Transition from MS Access 2003 This course is designed for experienced Access users who have worked with the earlier versions of Microsoft Access, ideally Microsoft Access 2003, and who have or are planning to upgrade to Microsoft Access 2010. This course is also designed for students who wish to learn the basic operations of the Microsoft Access Database program to perform their day-to-day responsibilities, and to understand  more...

AutoCAD Level 2 ...anced text objects, defining blocks and attributes, using external reference files and image files, using layouts and advanced plotting features, creating sheet sets, and enhancing productivity with simple customization of AutoCAD. Upon successful completion of this course, students will be able to: productivity tools advanced object types advanced blocks and attributes referencing and  more...

AutoCAD PowerUser Level In order to gain the true benefits of AutoCAD, we recommend that users develop advanced productivity skills. The course begins with techniques for enhancing CAD productivity by choosing the most efficient command for a task. It continues with advanced techniques for drawing, editing, working with blocks and XREFs, and plotting. The class also includes an introduction to customizing AutoCAD and an  more...

Macromedia Dreamweaver A-Z ...s. Add links within a site, create anchors, and specify external links, as well as use images as links, and create image maps. Build a frame-based set of pages. Upload a site to a remote Web server. Create dynamic user-interface elements, including simple rollovers and complex navigation bars. Use libraries to manage repeating site elements. Define keyword, description, and other  more...

Intermediate Negotiations During this 1-day program participants will gain a better understanding of the negotiation process and negotiating tactics and styles. Participants will learn to develop basic negotiating skills in one-on-one and team negotiations. Topics covered include the negotiating environment; importance of planning; choosing a negotiation model that works; and establishing agendas and control plans. To  more...

Oracle BI Suite EE 10g R3 Build Repositories ...sions for users and groups a Authenticating using a external database a Authenticating using database authentication a Setting query limits and timing restrictions a Setting filters to personalize information Cache Management a Restricting tables as non-cacheable a Using Cache Manager a Inspecting cache reports a Purging cache entries a  more...

Managing Team Dynamics ...hips among not just core members of the team but also the external stakeholders who contribute to the teama ™s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation of trust and the ability to work out the differences that can sometimes hinder productivity. To know more about our trainings, please visit our website  more...

Resilience At Work ... professional resilience, even during times of tremendous external change. Participants learn to assess their own individual resilience by looking at the components that support or detract from resilience using the SUPPORT model. Working from a platform of resilience, participants learn to become change agents and agile leaders within their own organizations. Using the SUPPORT  more...

Creating Customer Loyalty ...mise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their impact on others. In the program, we accomplish this relationship building through exercises that build an understanding of the acronym of R. E. S. P. E. C. T. (Responsiveness,  more...

Loan Participations: Agreement, Servicing, and Maintenance ...titutions small and large have increased the internal and external scrutiny of the financial assets in the portfolios of the remaining financial institutions. Particular attention is being paid by analysts, government officials, accountants and lawyers to products such as loan participations which may be used by a financial institution to decrease the overall risk represented by its loan  more...