Instructor Led External Training Classes in Canada

Negotiating for Results ...asic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. This interactive workshop includes techniques to promote effective communications, emphasizes problem-solving, and gives  more...

Microsoft Visio Advanced Upon completion of the course, participants will be able to open and manipulate toolbars and stencils, change backgrounds, enhance and integrate custom shapes in a drawing. They will also learn how to create and edit Masters, create custom templates, use styles, organize shapes and control shapes. They will be able to link Visio to Word, link shapes to information in an external database and  more...

Dreamweaver CS3 Level 2 * Create dynamic user-interface elements, including simple rollovers and complex navigation bars * Use libraries to manage repeating site elements * Create CSS styles to streamline text formatting within a page, and create external style sheets to allow formatting information to be used throughout a site * Create and manage layers, as well as combine layers with behaviors to provide  more...

Adobe Flash CS3 - Level 2 As a web developer, you want to create engaging experiences for the visitors to your sites. Thus far, you have probably created straightforward HTML or Flash files with simple animations using prebuilt components. In this course, you will create rich Internet applications with Adobe Flash CS3 using ActionScript . The site you create will pull data from external sources, so it will respond  more...

Critical Elements of Customer Service ...external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff reliable? Do they deliver what they promise? Are  more...

MS Excel 2003 VBA Macros Participants will be able to accomplish the following: Understand key concepts that will be used to build custom solutions using Microsoft Excel VBA Macros Become familiar with basic macro techniques for recording, writing, running, and maintaining a macro Understand how Visual Basic for Applications is incorporated, used, and modified in Microsoft Excel Learn how to design and layout a user  more...

ISO 20000 Consultant Certification ...eputation, consistency & interoperability * Impartial and external standard method of assessment and audit * Assessments recognized internationally within the industry * Process improvement through assessment and benchmarking * Superiority over competitors * Better understanding of business roles and processes by management and staff For more information please call 1-877-313-8881 or copy this  more...

Microsoft Access 2003 Level 3 (1 Day) Location: Vancouver Date: 2008-01-30 List Price: $279 Offered Price: $195.00 Seats Available: 2 Outline Section 1 Formatting Fonts with the Formatting Toolbar Changing Text Alignment Using AutoFormat Changing Colors Applying Special Effects Using the Format Painter Adding Pictures and Lines Aligning Controls with One Another Changing a Control s Formatting Properties Section 2  more...