Instructor Led External Training Classes in Singapore
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From The Lausanne Training and Development Group
Exemplary Customer Service
...Solving Techniques.
Audience:
Anyone who interfaces with external or internal customers (Customer Service personnel, Sales Executives, Front line Executive etc)
Content:
The do s and don ts of Customer Interface
The Key Characteristics of Effective Customer Service People
How to Identify Internal Customer Needs
How to use Effective Persuasion and Language Patterns with Customers
How to
more...
...Solving Techniques.
Audience:
Anyone who interfaces with external or internal customers (Customer Service personnel, Sales Executives, Front line Executive etc)
Content:
The do s and don ts of Customer Interface
The Key Characteristics of Effective Customer Service People
How to Identify Internal Customer Needs
How to use Effective Persuasion and Language Patterns with Customers
How to
more...
