Online External eLearning Training

Introduction to Cascading Style Sheets (CSS) ...e course the student should know: How to link to external style sheets How to create embedded stylesheets How to use inline style sheets What are CSS selectors Understand classes and pseudo-classes Hyperlinks in CSS Units of measure for CSS Some of the CSS Rule Properties This is an introductory course, together with WWW102 - Basic HTML, that more...

z/OS for Operators Curriculum ...QA System/User Region Dataspaces Real and Virtual Storage External Page Storage Paging Dynamic Address Translator Page Frame Table Real/Auxiliary Storage Manager Module 4 VIRTUAL, REAL & AUXILIARY STORAGE The Concept of Virtual Storage Paging and Swapping Module 5 MVS ADDRESS SPACES The Virtual Storage Layout - CSA, Nucleus, etc Module 6 MVS STORAGE & CONTROL BLOCKS Bits and Bytes Absolute, more...

COBOL Curriculum ...le to: - Construct Arrays - Sort files - Use embedded and external sub-programs - Use the Report Writer Course Content Module 1 ARRAYS The construction of single & multi-dimensional arrays Searching Sorting Using Arrays for Translation Module 2 FILE SORTING The SORT Instruction Input and Output procedures Module 3 SUB-PROGRAMMING The use of embedded and external sub-programs The Linkage Section more...

Excellence in Service: Fundamentals for Employees Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied. more...

The Professional Teller: Following Security Procedures ...Procedures offers the student an overview of internal and external security measure that banks take, what procedures the student should follow to ensure bank security, and what actions the student should take in response to angry or violent customers and/or suspicious activity. The program also covers the common types of crimes committed against banks, including robbery, kidnapping, and bomb more...

Oracle Applications 11i Procure to Pay: Procurement Management ...users to independently order items from both internal and external catalogs. Oracle iProcurement Home Page provides an intuitive, Internet shopping interface. Oracle Purchasing is a core component of Oracle Internet Procurement Suite and it enables buyers to manually procure goods or services. This course introduces the learner to the Internet procurement process using the Oracle Purchasing more...

Oracle Applications 11i Procure to Pay: Supplier Management and Payments This is the second course in a two-part series. This course provides information on how to use the Oracle Application products that map to the Procurement to Pay process. The Oracle Application products offer learners an intuitive, Internet shopping interface that enable them to independently procure goods or services from both internal and external catalogs. Learners can also manage catalog and more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 2 This course is the second part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...

Project Management Professional Time Management II Project Management: Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project more...

Configuring Basic and Advanced Route Plans To explain how to configure basic and advanced route plans in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...

Transferring Files Settings to Your Microsoft Windows Vista PC The Transferring Files and Settings to Your New Microsoft Windows Vista PC course provides an overview of transferring files and settings to a new Windows Vista computer. In this course, the learner will understand the requirements for transferring files and settings. The course covers the Windows Easy Transfer wizard to transfer files and settings over a network or using a removable media. more...

Sales Negotiations Fundamentals of Negotiation In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and more...

ITIL The Service Desk and Incident Management ...external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL. This more...

Excellence in Internal Customer Service ... taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of more...

Working With Internal Customers ...tomer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they are valued. When employees value one another, the result is increased performance, which contributes to the success of the entire more...

Identifying Your Customer s Expectations ... characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, more...

Essentials of External Consulting ...haps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization. For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings more...

Consulting with the External Client Simulation ...litate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a consultant at LocoMotion Think Tank. Your assignment is to advise Automation Control Inc., a technology management company, more...

Evaluation and Review ...sonally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own personal development. Anyone with more...

Managing Delivery ...ering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs more...

Communications Planning and Information Distribution ...istributing information to all stakeholders--internal and external--concerning all project management Knowledge Areas. In this course, learners will be given an overview of project Communications Planning and Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK Guide) -Third Edition, published by the Project Management more...

Performance Reporting and Stakeholder Management ...istributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course, learners will be given an overview of performance reporting and managing stakeholders. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management more...

Project Management Professional Integration Management Project Management: Integration Management, is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify strategies for aligning project plans with other activities in the organization, define the five key general management skills essential to project management and identify the steps in implementing a change control system. The Prime-Project more...

Project Management Professional Scope Management Project Management: Scope Management, is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas more...

Project Management Professional Time Management I Project Management: Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, more...

Project Management Professional Cost Management Project Management: Cost Management, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to calculate a cost performance index, calculate a schedule performance index and calculate your estimate at completion using three different methods . The Prime-Project Management Professional curriculum introduces advanced level project coordination more...

Project Management Professional Quality Management Project Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional more...

Project Management Professional Human Resources Management Project Management: Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum more...

Project Management Professional Communications Management Project Management: Communications Management, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management more...

Project Management Professional Risk Management Project Management: Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques more...

Project Management Professional Procurement Management Project Management: Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques more...

Project Management Professional Certification Review Project Management: Certification Review, is the last of eleven courses in this curriculum. After the completion of this course you will be able to know how best to prepare for PMP certification, be prepared for questions on the PMBOK knowledge area of project integration management, project scope management and project time management. The Prime-Project Management Professional curriculum more...

Making Group Decisions Working Together This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively. more...

Advanced Project Leadership Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that more...

Personal Accountability Working for Your Inner Boss ...r criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal more...

Developing a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It more...

A New Manager s Role in the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the more...

Recruiting and Selecting Candidates HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' more...

Recruitment and Selection HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their more...

Customer Focused Management ...een the treatment of internal customers and the impact on external customers. It examines techniques used to identify and segment external customers, while anticipating customer priorities, needs, and expectations. Strategies for incorporating customer service principles are also analyzed. It is aligned with the Quality Management Division of the American Society for Quality's Certification more...

Code of Conduct - The Work Place This course enables you to identify guidelines for working in a secure and healthy environment and to recognize the importance of clear boundaries and effective communication both internal and external to the company. Compliance areas covered include discrimination and harassment, EEO, violence, safety and health, environmental safety, political activities, quality communications, and crisis more...

Intellectual Property Overview ...unicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property rights. The course covers current copyright, patent, and trademark more...

Advanced HTML Design Elements To describe, and equip students to use, advanced HTML elements such as complex tables, frames and framesets, metadata and the META tag, and style sheets Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...

Working with Cascading Style Sheets in Dreamweaver 8 To create and use Cascading Style Sheets in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Working with Cascading Style Sheets in Dreamweaver MX 2004 To identify how to create and work with cascading style sheets in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

Using Advanced Dreamweaver MX Tools To describe the functions and features of the advanced Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily more...

Visual Basic 6 0 Using the Win 32 API Part I This course provides an overview of the Microsoft Win32 application programming interface (API), how it is organized, and some of its features that you can use in your Visual Basic Windows applications. The Win32 API includes services that go beyond the core language and controls provided with Visual Basic such as system management, networking, printing, and security. Using the Win32 API, you can more...

Object-Oriented Analysis and Design with UML Design and Implementation Issues To describe the main principles of designing and implementing an object-oriented model Web developers more...

Application Design Enhancements To provide information on the new application design features available in Designer 6 Lotus Domino R5 application developers more...

Adding Services and Components in C To demonstrate how to add services and components in C# Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (MCSD) or Microsoft Certified Application Developer (MCAD) for Microsoft .NET credentials more...

Adding Services and Components in VB NET To demonstrate how to add services and components in VB.NET Application developers with some experience in Visual Basic .NET who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (MCSD) or Microsoft Certified Application Developer (MCAD) for Microsoft .NET credentials more...

ANSI C Programming Data Representation To describe how ANSI C programs use memory to store data and how to write portable C programs Programmers and software developers new to ANSI C more...

Oracle Application Server 10g DAS and SSO To demonstrate how to manage users and groups with Delegated Administration Service (DAS) and administer the Single Sign-On feature of OracleAS DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g more...

Exchange Server 2003 Planning Security To discuss how to plan the protection of an Exchange Server 2003 organization from security threats Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams more...

Exchange Server 2003 Security Implementation To outline some of the tasks for configuring Exchange Server 2003 to deal with internal and external security threats Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

Designing an Exchange 2000 Model To explain how to analyze the design of an organization's administrative model and routing group topology Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and more...

Microsoft Small Business Server 2000 Features To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses more...

Identifying Adding and Removing System Components To present system modules and their characteristics and demonstrate how to add and remove field replaceable units (FRUs) from desktops and portables Anyone wanting to become a hardware support technician more...

Web Security This WestNet e-Learning module covers Security Considerations, Security Management, and Firewall Considerations. With the increasing number of transactions occurring on the World Wide Web (Web), a logical, thorough security policy is crit-ical to maintaining consistent operations and ensuring quality content. Deciding what type of software services will be allowed on your site and what kind of more...

Evaluating e-Commerce Options This course is intended for students who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce. This course is intended for Managers and technical staff who are in a position to provide more...

Accessing Remote Networks The Accessing Remote Networks WBT is the fourth course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply remote connectivity concepts, such the distinction between PPP and SLIP, the purpose and function of PPTP, and the advantages and more...

Operation and Configuration of Cisco IOS Switches To use the available configuration tools to establish connectivity to the appropriate network device in order to complete initial switch configurations and to verify the default configuration and status of switch devices Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the more...

Cisco BCMSN 3 0 Implementing Inter-VLAN Routing To implement and verify inter-VLAN routing Network administrators, network engineers, network managers, systems managers, or network designers. more...

Cisco BSCI 3 0 Configuring Advanced Elements of OSPF To enable you to describe OSPF network link maintenance, interarea and external route summarization, implementation and verification of OSPF parameters, and OSPF network authorization Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are more...

Configuring Basic and Complex Route Plans To configure basic and complex route plans in Cisco CallManager featuring hunt groups with final forwarding and call coverage and to determine the outcomes for calls placed in call hunting and call forwarding scenarios. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP more...

Toll Fraud Prevention and IP Phone Security To recognize toll fraud exploits and prevent them, and how to secure the Cisco IP Phone against threats IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...

Defining and Manipulating Data in Oracle 9i To describe how to define database objects and manipulate the data stored within them in an Oracle9i database Junior database administrators, application developers, and database operators more...

Scalability and Performance in Oracle9i To describe the scalability and performance enhancements available in an Oracle9i database Database operators, administrators, and developers interested in the new technical features and benefits of an Oracle9i database more...

SAP R 3 Release 4 6 Fundamentals To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities New SAP R/3 Release 4.6 end-users more...

Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g To outline the concepts and processes to secure the Oracle listener and to work with remote and distributed transactions Oracle database administrators and database operators more...

Using Advanced Features in Oracle 10g To outline the processes and considerations for using the advanced features of Oracle Database 10g Oracle database administrators and database operators more...

Manipulating Large Objects in PL SQL To use LOBs and the DBMS_LOB package Database administrators, application developers, and database operators more...

Oracle Database 10g New Data Loading Features To discuss new data loading features in Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g more...

Utilizing DB2 UDB Utilities To explain the use of DB2 UDB data movement and data maintenance utilities Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator more...

First Aid--Automated External Defibrillator ... this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the more...

SAP Business Information Warehouse BW - Configuration Advanced This course shows how data is extracted from an OLTP system. The learner will then be shown how to optimize SAP BW after it has been implemented. The intended audience for this course are those who need to learn how to use SAP Business Information Warehouse, and members of project teams (organizational and conceptual phases). There are no prerequisites required for this course. more...

SAP R 3 4 6 CO Cost Object Controlling The course SAP R/3 4.6 CO Cost Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as more...

Quicken 2005 Deluxe - Managing Your Personal Finances Quicken 2005 Deluxe - Managing Your Personal Finances teaches you the benefits of managing your finances using Quicken Deluxe 2005 on your home computer. You learn about the user interface of the Quicken software. Once familiar with the basic set up, the course moves you through working with categories, accounts, transactions, budgets, reports, and more. You also learn about the benefits of using more...

Building and Modifying Web Sites in FrontPage 2002 To explain how to build and modify web sites using FrontPage 2002 Anyone wishing to become familiar with FrontPage 2002 at an advanced level or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office User Specialist more...

Advanced Data Manipulation Features in Word 2007 ...Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is also improved and simplified in Word 2007, enabling users to merge content into letters, e-mail more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003 Anyone wishing to become familiar with FrontPage 2003 or needing to create professional-standard Internet or intranet sites quickly and easily more...

Microsoft Office 2003 New Features for Outlook Users To describe new features of Microsoft Office Outlook 2003 Personnel at all levels of the enterprise, and end users more...

Microsoft Office 2000 - Excel for Power Users To bring proficient users of Excel 2000 to an advanced level of competence in using macros and sharing, displaying, formatting, and analyzing data End-users seeking proficiency in the use of Microsoft Excel 2000 at an advanced level; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in Microsoft Excel 2000 at Expert level more...

Advanced Data Exchange in Excel 2003 To describe how to use Excel 2003 to share data between people, applications, and on the Web End users seeking proficiency in the use of Microsoft Excel 2003 at an advanced level or seeking to obtain Microsoft Office Specialist (MOS) certification in Microsoft Excel 2003 at Expert level or an equivalent more...

Using Advanced Data Management Techniques ...s the procedures involved in importing data in Excel from external sources, such as Access databases, text files, and Web pages. The course also takes the user through the process of creating and managing PivotTables and PivotCharts as well as scenarios and reports to analyze data. Users can also learn how to create and use macros to automate long and repetitive tasks in Excel. This course is more...

Adobe GoLive CS2 Web Page Layout This course introduces you to the basics of entering text on an HTML page, formatting the text, and creating style sheets to maintain consistency across Web pages. You will learn how to create tables and add text and images to them. You will also learn about properties of images for the Web and how to modify these properties. The audience consists of Web designers and developers involved with the more...

Adobe GoLive CS2 Beyond the Basics This course covers procedures to add elements, such as layers, JavaScript objects, components, page templates, and Smart Objects to Web pages. The audience consists of Web designers and developers involved with the creation and management of basic Web sites and Web content using Adobe GoLive CS2. more...

Excellence in Service - Fundamentals for Employees In Excellence in Service: Fundamentals for Employees you will learn how to develop the skills needed to effectively relate to customers fulfill their needs and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between more...

Business Code of Conduct: Ethical Responsibility This course examines ethical responsibility in the workplace by focusing on relationships with customers prospects competition suppliers creditors and employees. identify effects of ethical behavior on the internal constituencies of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a more...

Oracle9i SQL: DML and DDL The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table. more...

Server+ Certification Part 2: Upgrading The is the second course in a four-part series on CompTIA's Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed, such as adding a processor and hard drive, increasing memory, upgrading BIOS/firmware are covered. In addition, upgrading both internal and external peripheral more...

Mastering MS Excel 97 This course covers the advance features of Excel and teaches the student how to use Excel for customizing workbooks, managing data lists, interpreting data, and working with external data. more...

CIW Perl Fundamentals Part 2: Manipulating Scripts This is the second course in a three part series that students will learn both theoretical and practical instruction on external data Perl scripts. This course will also cover regular expressions and pattern matching subroutines and file access and manipulation.  more...

Oracle9i SQL: DML and DDL The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create update and delete the database objects. The participants also learn to add rows update and delete existing rows from a table. more...

Strategic Management: Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option consider appropriate issues when performing a strategic audit and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources capabilities and core competencies and analyze external factors such as more...

Server+ Certification Part 2: Upgrading The is the second course in a four-part series on CompTIA's Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed such as adding a processor and hard drive increasing memory upgrading BIOS/firmware are covered. In addition upgrading both internal and external peripheral more...

SAP R/3 Information Systems with FI The FI/IS component of R/3 provides sophisticated services for enterprise wide data management and reporting. This course will provide R/3 users with the knowledge and skills to perform regular tasks and procedures including customizing activities. The course illustrates the analysis of: Accounts Receivable and Accounts Payable information systems G/L information systems Assets information more...