Online External eLearning - Training Resources

Venture Creation in the 21st Century This course will examine business venture creation in a step by step process. This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,  more...

Java 2 -- Advanced java.lang & java.util Packages ...s that manage the dynamic loading of classes, creation of external processes, and host environment inquiries. The second unit describes the term introspection and its implementation with the Reflection class in Java. This unit also explains the classes and interfaces in the java.lang.reflect package. The methods of identifying the properties of objects at run time are discussed. The unit also  more...

CompTIA Security + ...e security, cryptography, access control, authentication, external attack and operational and organization security. Security+ is taught at colleges, universities and commercial training centers around the globe. Security+ is an elective or prerequisite to advanced security certifications. Incorporating a comprehensive range of security knowledge areas, Security+ was developed with input from  more...

Build Your Own BIZ(tm) - Writing a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...earn how to design a typical shopping application, handle external graphic data, and learn how to draw and manipulate graphs and display text data. You'll also look at different types of data and how to load and use them in your Flash applications, and discover how to use the new Component elements in Flash CS3. The student will have access to this course for 1 year. This self-directed course  more...

Success over Stress "Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will  more...

Developing Excellent Time Management Habits Time management shouldn't be a separate activity--it should be an integral part of the way you do things. For this to happen, you need to be able to develop good time management habits and avoid bad ones. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by  more...

Facilitating Meetings and Work Groups ...start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better  more...

Excellence in Internal Customer Service ... taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of  more...

Working with Internal Customers ...tomer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they are valued. When employees value one another, the result is increased performance, which contributes to the success of the entire  more...

ITIL The Service Desk and Incident Management ...external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services are divided into core processes within ITIL. This  more...

ITIL V3 - ITIL and the Service Lifecycle ...external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This  more...

Identifying Your Customers Expectations ... characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually  more...

Essentials of External Consulting ...haps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

Managing Delivery ...ering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Intellectual Property and Proprietary Rights ...ting the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current copyright, trademark, patent, and trade secret laws and presents methods for  more...

Working for Your Inner Boss Personal Accountability ...r criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal  more...

Performance Reporting and Stakeholder Management ...istributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course, learners will be given an overview of performance reporting and managing stakeholders. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management  more...

Communications Planning and Information Distribution ...istributing information to all stakeholders--internal and external--concerning all project management Knowledge Areas. In this course, learners will be given an overview of project Communications Planning and Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK?? Guide) -Third Edition, published by the Project Management  more...

Managing Database Objects in Oracle Database 10g To demonstrate how to create external tables and to use the data dictionary views in Oracle 10g  more...

Exchange Server 2003 Security Implementation To outline some of the tasks for configuring Exchange Server 2003 to deal with internal and external security threats  more...

HR s Strategic Role in the Organization HRCI SPHR ...he result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who  more...

Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will  more...

Introduction to External Auditing ...external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external auditors face.  more...

Principles of External Auditing ...external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding of planning an  more...

HTML 4 Part 1 HTML Fundamentals ...iles to a Web page. • Identify the code used to add external sound and video files to a Web page. • Identify the benefits of using VR. • Identify the benefits of using ActiveX controls. • Identify the code used to add an ActiveX control to a Web page by using the object tag. Unit 4: Tables and Frames 2 hours • Identify the code used to create a table on a  more...

Oracle9i SQL DML and DDL ...ng rows from a table. The course also explains the use of external tables and how to create the external tables. Learn To: o Identify the data structures in an Oracle server. o Identify the rules for naming tables in a database. o Identify the DML and transaction control statements. o Insert rows in a table by using the INSERT statement. o Add a column to a table in an Oracle  more...

CIW Perl Fundamentals Part 2 Manipulating Scripts ... will learn both theoretical and practical instruction on external data Perl scripts. This course will also cover regular expressions and pattern matching, subroutines, and file access and manipulation. Learn To Identify the syntax of pattern binding operators. Match metacharacters with their functions. Identify the syntax of character classes. Identify characteristics of subroutines.  more...

Oracle PL SQL Database Programming ... the features of internal LOBs. Identify the features of external LOBs. Match the subprograms of the DBMS_LOB package with their uses. Identify the features of using SQL to create, insert, update, select, and remove LOBs. Unit 3: Managing Subprograms and Packages Duration: 2 Hour(s) Identify the steps involved in managing subprograms using SQL*Plus. Perform the steps to display  more...

Exchange 2000 Server--Part 2 Configuring ...se Internet Mail Extensions (S/MIME) clients. Publish an external certificate to a Group Policy Object (GPO) in a domain. Configure incoming connections. Configure outgoing connections. Enable message filtering on a virtual server. Identify the types of attack that e-mail systems are susceptible to. Identify the features of Bridgehead Servers. Identify the methods used to ensure network  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...r a user using NetWare Administrator. Create a GroupWise external entity using NetWare Administrator. Create a GroupWise distribution list using NetWare Administrator. Create a resource object using NetWare Administrator. Define resource properties for a resource object using NetWare Administrator. Match the GroupWise View options with their functions. Delete a GroupWise post office  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...tiple OSPF areas and virtual links. Configure OSPF for external routing. C ontent Emphasis Skills-Based A udience This course is intended for system administrators already familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series  more...

Macromedia Flash MX 2004 Developing Flash Applications ...ng (OOP) concepts used in ActionScript 2.0. Connecting to External Data provides information for sending and retrieving data to and from a Flash file. The third unit, Components, enables learners to identify and use built-in components, create their own components, write ActionScript for components, and export and import component packages. Learn To: Identify the basic concepts of  more...

Macromedia Dreamweaver MX 2004 Learning Styles Navigation ...yles to create a cascading style sheet (CSS). Import an external cascading style sheet (CSS). Identify the characteristics of using images on Web pages. Identify the different options to link pages within a site. Audience: This series is targeted at beginners and intermediate-level users of Dreamweaver to deliver Web site documents. Deployment: Self-Study Accreditation  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...tiple OSPF areas and virtual links. Configure OSPF for external routing. C ontent Emphasis Skills-Based A udience This course is intended for system administrators already familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series  more...

Oracle Reports R6 Enhance Reports ... columns with their representation in reports. Create an external query by using the Object Navigator. Create ref queries by using the ref cursor query tool. Modify the properties of a query using Property Palette option in the Data Model. Create a data link between objects by using the link tool in the Data Model. Modify the database column to display the contents of a file by using the  more...

Oracle Report Builder Enhancing Reports ... report by creating a query in the Data Model. Create an external query by using the Object Navigator. Create a data link between objects by using the link tool in the Data Model. Identify the instances where it will be advantageous to use a single query or a multiple query. Match the Data Model column types with their functions. Identify the properties of a summary column. Create a  more...

Evaluating E-Commerce Options ...e-commerce. Learn To: The Market Environment. External Factors. Core Developer Technologies. Programming Paradigms. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. This course will therefore assist learners in evaluating the relevance of e-commerce to their business goals.  more...

SAP R 3 v4 x MM Inventory Management .... With Reference Document. Without Reference Document. External Goods Receipt. Goods Issues. Transfer Postings. Stock Transfers. Unit 2: Goods Receipts Duration: 1 - 2 Hour(s) Reference to Purchase Order. Menu Path to the Initial Screen. Delivery Note Data. Movement Type and Goods Issue Slip. Purchase Order Items. Input Help. Purchase Order Number Unknown. Vendor  more...

SAP R 3 System Management Advanced Administration CCMS ...in Controller. Creating other Systems. Creating Virtual/External Systems. Backup Domain Controller. Creating Transport Routes. Checking and Activating Transport Routes. Other Software Logistics Tools. CTO. Workbench Organizer. Customizing Organizer. Transport Directory, Naming Conventions. Originals and Copies of Objects. Transport Options. Transporting a Transport Request.  more...

SAP R 3 SD Overview and Master Data ...onal elements within SD. Organizational structures. External organization of sales. Internal organization of business. C ontent Emphasis Skills-Based A udience This course has been primarily designed for employees working within: management, logistics, and sales, using the modules sales support, sales, shipping, billing and Sales Information System. The course is also  more...

SAP R 3 CO Cost Object Controlling ...nting, staff working in cost and budget control, staff in external accounting, development, and sales and distribution. Prior exposure to the following courses is recommended: - 12272 Working with SAP R/3 - 12861 CO-OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Principles of Cost Object Controlling Duration: 2 Hour(s) Basic principles.  more...

SAP R 3 v3 0 Information Systems within FI ...s, single posts, information systems and reporting within external accounting. Note: We do not cover Assets Accounting within SAP R/3 in this course. That topic is covered in course 12857, "FI/AA". L earn To: Describe the purpose, architecture and functions of information systems within R/3 generally and FI specifically. Customize accounts. Use line items effectively.  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 ...es to enforce referential integrity. Import data from an external source by using Enterprise Manager. Access data from a single table by using the SELECT statement. Access data from multiple tables by using joins with the SELECT statement. Create summary queries to display data in customized sorted format. Modify the data contained in a table by using SQL statements. Create a view for  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3 ...er for errors that may be returned while connecting to an external data source. Identify the code that uses a command object to execute a SQL command. Create a recordset from a Connection object. Identify the combination of cursor type and cursor location best suited in a specific situation. Identify the properties and methods that you will use for navigating a recordset in a given  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 ...grity and referential integrity. L earn To: Use external COM components to extend the functionality of a Visual Basic 6.0 application. Build Visual Basic 6.0 COM components that can be reused by other applications. Test COM components, design good COM components and use Visual Component Manager. C ontent Emphasis Skills-Based A udience This course is designed for  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Consulting Skills Building Consulting Relationships ...ce The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Consulting Skills The Consulting Process ...ce The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Consulting Skills Serving as an Internal Consultant ...ce The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Strategic Management Analyzing Strategic Options ...sources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the definition of a strategic audit. Review the appropriate information when conducting a strategic audit.  more...

Oracle Workflow 11i10 Communications Function Activities ...s definition. The course also covers systems, agents, and external system registration. Finally, it covers the options that enable you to send events to an agent. Learn To: Identify features of systems. Identify features of agents. Identify options that enable you to define and maintain agents. Define a function activity. Identify features of external function activities.  more...

Oracle Database 10g SQL Fundamentals I Part 2 ...HBACK TABLE statement. Identify the syntax for creating external tables. Identify syntax for manipulating data using subqueries. Identify features of Flashback Version Query that help in tracking data changes. Identify the syntax of the unconditional INSERT ALL statement. Identify the syntax of the conditional INSERT ALL statement. Identify the syntax of the conditional INSERT FIRST  more...

Networking Technologies Series TCP IP Protocols ...message formats of the Gateway-to-Gateway Protocol (GGP), External Gateway Protocol (EGP), and Interior Gateway Protocol (IGP). Identify the different Application Layer protocols: the Telnet, the File Transfer Protocol (FTP), Trivial File Transfer Protocol (TFTP) and the Simple Mail Transfer Protocol (SMTP). Identify the types of Berkeley utilities. C ontent Emphasis Skills-Based  more...

Networking Technologies Series TCP IP Internetwork Mgt Course Overview This course is the third in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). The Internet, Internet Mail Protocols, how TCP/IP works with LAN and WAN protocols, the Domain Name Service (DNS), Network File System (NFS), Network Information System (NIS), and managing TCP/IP are subjects that will be covered in this course. L earn To:  more...

SAP R 3 v4 0 MM Warehouse Management ... Unit 2: Stock Movements Duration: 1 - 2 Hour(s) External goods receipt. Goods movements for production. Confirming transfer orders. Goods issues for sales orders. Picking for a delivery. Manual WM procedures. Creating transfer requirements. Transferring stock. Unit 3: Inventory Management in Warehouse Management Duration: 1 - 2 Hour(s) Inventory procedure.  more...

Process and Function Modeling ...business requirements. Identify the critical concepts of external interfaces. Identify when an external interface should be modeled as an organization unit. Identify when an external interface should be modeled as a process step. Identify the purpose of a data store. Identify when to include a data store on a process diagram. Label a data store on a process diagram. Unit 4: Developing  more...

Business Code of Conduct Confidentiality Company Assests ...ality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential information. Audience: All employees within large to mid-size organizations who are required to review and understand general Business Code of Conduct policies. Deployment: e-Learning  more...

Building Scalable Cisco Internetworks Part 4 This is the last course of a four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (BSCI 642-801). This course teaches the Border Gateway Protocol (BGP) and about manipulating routing updates. With multiple connections, the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...planning guidelines based on the security requirements of external users. Identify the security planning guidelines based on the cost of operations. Identify the security planning guidelines to be considered for accommodating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...planning guidelines based on the security requirements of external users. Identify the security planning guidelines based on the cost of operations. Identify the security planning guidelines to be considered for accommodating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of  more...

Oracle Database 10g Administration Workshop II Part 1 This course will teach learners to configure an Oracle database for multilingual applications and distributed database access. Students will also practice various methods of recovering the database, using RMAN, SQL, and Flashback technology. Learn To: Match goals of Oracle Database 10g manageability features with the methods of achieving them. Identify features of the Oracle Database  more...

Oracle Database 10g New Features for Administrators Part 1 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers the new features of Oracle Database 10g that are applicable to database administration. The features include Manageability concepts, Grid computing, enhanced installation features, configuration and performance  more...

XML Programming--Part 1 Components Style Sheets ...atures of character entities used with XML. Reference an external file using entities. Identify the characteristics of notation in external non-XML data. Identify the characteristics of conditional sections in Document Type Definitions (DTDs). Identify the features of namespaces in an Extensible Markup Language (XML) document. Identify the procedure for applying a namespace to an XML  more...

XML Programming--Part 1 Components Style Sheets ...atures of character entities used with XML. Reference an external file using entities. Identify the characteristics of notation in external non-XML data. Identify the characteristics of conditional sections in Document Type Definitions (DTDs). Identify the features of namespaces in an Extensible Markup Language (XML) document. Identify the procedure for applying a namespace to an XML  more...

XML Building XML-Based Web Applications Part 2 Course Overview This is the second course in a five part series that presents an introduction to the treatment of validation technologies within XML. DTDs are covered, presenting detail on DTD elements and attributes and entities. XML Schemas are then introduced, emphasizing the advantages of schemas over DTDs and then covering data types and namespaces within XML Schemas. The course then  more...

XML Building XML-Based Web Applications Part 2 ...atures of internal entities. • Match categories of external entities with their features. • Identify features of conditional sections of a DTD. • Identify origins and features of XML Schemas. • Identify features of the World Wide Web Consortium (W3C) Recommendation for the XML Schema Definition (XSD) language. • Identify features of namespace usage to define a  more...

Advanced Project Leadership Organization Strategy Business Needs ... the strategies that company use. Identify internal and external resources to determine company strategy. Identify the process of determining company strategy. Identify the need for Project Charter. Identify the need for Statement of Work. Identify the key questions to ask when preparing a strategic Project Charter. Identify the method for analyzing and matching business needs to  more...

EnjoySAP What s New in Release 4 6 The Computer Based Training course (CBT) Enjoy SAP What's New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application  more...

SAP R 3 PP Program Planning MP MRP ...Planning Results on the MRP Level. o Demand Coverage by External Procurement. o Demand Coverage by Inhouse Production. Audience Employees who need to learn how to use the R/3 System. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options  more...

SAP R 3 PP Production Order ...ve Availability Check. o Special Topics in Production: - External Processing and Procurement. - Production Resources/Tools in R/3. - Direct Production in R/3. Unit 2: Production Order Management 1.5 - 2 hours o Creating Production Orders: - Converting Planned Orders. - Carrying Out Availability Checks. - Scheduling at the Operation Level. - Determining Lead Times. o Processing Tasks: -  more...

SAP R 3 Business Info Warehouse BW - Config Advanced .... Learn To: o Extract data. o OLTP extraction. o External data extraction. o Operational data store. o Advanced considerations. o Production support. o Advanced data modeling o BW as a source system. Audience The intended audience for this course are those who need to learn how to use SAP Business Information Warehouse, and members of project teams (organizational and  more...

CompTIA Server 2005 Hardware Operating System Install ...nal devices. Identify the best practices for installing external devices. Identify the rules for configuring Small Computer System Interface (SCSI) devices. Identify the key aspects of the Power-on sequence. Identify the key aspects of developing server management plans. Unit 2: Configuration of Servers Identify the key aspects of upgrading BIOS and firmware levels. Identify  more...

Excellence in Service Fundamentals for Employees ...stomers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer service, including how to develop loyal customers and maintain a positive attitude while serving.  more...

Customer Relationship Mgt Implementing CRM ..., an Icon-owned subsidiary that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the  more...

Recruiting Retention Staffing Your Organization Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Succession Planning Successors Plan Evaluation Planning Tools ...: In this simulation you will meet External Consultant, Jack Thompson, and Icon International employees Laura Daniels, Computer Technician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2: Evaluating Your Succession Plan (0.5 - 1 hour) Identify  more...

Facilitation The Effective Facilitator .... Differentiate among internal and external facilitators. Simulation Overview: In this simulation, you will meet with Nathan Iverson, Amanda Douglas, and Mike Becker, three of Icon's Account Executives. Your department's revenues have been declining steadily over the last six months. The four of you are responsible for  more...

Total Quality Management Principles ...ecognize aspects of the relationship between internal and external customers. Identify five quality checkpoints for customer satisfaction. Recognize how to develop a customer needs map. Identify the four stages of team development. Identify ways to manage team conflict. Simulation  more...

Total Quality Management Implementation and Tools ... Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key process variables. Recognize the characteristics of a Pareto analysis. Identify the uses of a cause and effect diagram. Recognize how to  more...

Operations Management Fundamentals of Operations Management ...es that affect processes. Evaluate external forces that affect processes. Evaluate internal forces that affect processes. Identify the types of quality management tools. Identify the types of quality management tools. Simulation Overview: In this simulation,  more...

Organizational Behavior Organizational Group Dynamics ...y roles of group members. Identify external conditions imposed on groups. Sequence the steps for creating a team. Identify ways to effectively manage a team. Simulation Overview: In this simulation, you will meet with Amy Johnson, Marketing Associate, and Joshua Segal, a Web  more...

Project Leadership Overcoming Obstacles ... full-color LCD screen, one-touch wireless web access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against  more...

Quicken 2005 Deluxe Managing Your Personal Finances ...rotection in Quicken. Learn about backing up data to an external location. Learn about importing and exporting data. Audience: Users who wish to use Quicken 2005 Deluxe to manage their personal finances. Deployment: Self-Study Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Quicken Introduction Learn about Quicken Guided  more...

Web Site Security Internet Intranet Management Policies ...fy the attributes of a network recovery plan. Unit 2: External Security Strategies and Tactics Identify the safeguards used to protect against UNC threats. Identify the software tools that pose potential threats. Identify the safeguards used to protect against source routing threats. Identify the safeguards used to protect against threats to services. Identify the safeguards  more...

Business Code of Conduct Ethical Responsibility ...of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a corporate code of conduct addresses. identify guidelines for implementing a corporate code of conduct effectively. Learn To: Identify effects of ethical behavior on the internal constituencies of a company. Identify  more...

Oracle Application Server 10g Administration Part 4 ...tions. Identify tasks to be performed for administering external applications. Match sections in the SSO server-monitoring page with their uses. Identify features of Secure Sockets Layer (SSL). Sequence the steps involved in using digital signatures. Identify features of Oracle Wallet Manager. Identify tasks to be performed for administering Oracle Wallets. Identify tasks to be  more...