External Customer Service Telephone Seminars
External Customer Service Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Trainyoucan CC
Customer Service and Culture Differences
...following key areas:
-What is a Customer
-Internal and External Customer Service -Basic Principles of Customer Service
-Customer Service Importance
-Customer Service impact on your organisation.
-Customer Service Needs
-Annoying habits to avoid
-Confidentiality -Personal Presentation
-Behavior
-Greeting the Customer
-Assisting Customers over Language Barriers
-Customer
more...
