From Serebra Learning Corporation
Face to Face Communications : Face to Face Role Play 


Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation
Developing excellent communication skills requires investment, but the
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Preparing Presentations 


...ations is one of the most daunting and unpopular tasks we face. Experienced managers and even experienced speakers often dread the prospect of speaking in public. For most of us, giving presentations does not come naturally. The key to successful presentations lies with effective
PREPARATION. Being well prepared maximises your confidence and ensures you're in control. This course goes through
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Windmaster Case Study 3: Company Analysis 


...op strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to company analysis and explains its aim of assessing how well a business is performing and where it could improve. You can examine 3 generic strategies for competition,
Cost Leadership,
Differentiation and
Focus. You can explore different tools for company
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Windmaster Case Study 4: Portfolio Analysis 


...op strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to portfolio analysis as means of reviewing an organisation's range of products. You will discover techniques for analysing products including the market attractiveness model and the
Boston Consulting Group growth share matrix which defines a product as a rising
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Windmaster Case Study 5: Identifying Strategic Options 


...op strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course takes you onto the second stage of strategic planning, choice, and shows you how to identify the various elements that make up this process. You will examine
Porter's 3 generic strategies as a concept for identifying the basis on which business competes. You will explore
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Apply the 4 Phase Process: First Pacific Case Study 


...op strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines how the theories and principles of strategic analysis stand up to real world events using a case study company
First Pacific. You can ask various questions to the managers of this real-life investment and management company based in
Hong Kong with a turnover in excess
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Progressing through the Complex Sale Simulation 
... and to enter the negotiation phase. Your effort includes face-to-face meetings, thorough research, and preparation culminating in a key presentation to the major decision-makers within
MicroGalaxy. You will also practice
Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining major accounts. Also, those sales people wanting to move up into
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Planning Your Field Sales Approach 
...eeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the information needed for effective field sales pre-call
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Field Sales Foundations 
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field
Sales Foundations introduces you to the
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Applying Your Field Sales Approach 
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in
Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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The Oil and Gas Industry Overview Version 2 
...ng time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies are applying advanced technologies and improved processes to meet
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The Insurance Industry Overview Version 2 
..., and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance companies are looking to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also finding ways to optimize the use of technology to cope with the changing regulatory and competitive landscape, and
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Completing Your Field Sales Approach 
What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing
Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to
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Field Sales Skills Simulation 
You are a salesperson for a wholesale supplier of natural herbs and remedies called
Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product,
Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills.
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ITIL Continuity and Availability Management 
...face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and support of IT services are divided
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ITIL Financial and Security Management 
...face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (
ITIL) is the most widely accepted approach to IT service management (
ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their
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The Inbound Call Center 
...face many of the same challenges that their counterparts faced in the
20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with
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Diagnosing and Planning 
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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Project Integration Executing and Completing a Project 
...face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project
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Transitioning into a Project Management Role 
Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine
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Developing a Positive Attitude 
Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It
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A New Manager s Responsibilities and Fears 
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
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Leading Change from the Front Line 
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Making Cross-generational Teams Work 
Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom
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Succession Planning Management 
So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession
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Managing in a Global Business Environment 
...face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for
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Mindsets Emotions and Coaching 
... personality or emotions about the current situation they face. Are they feeling nervous, poorly motivated, or out of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the content of the session,
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Advanced Administrative Support Simulation 
...luence of negative people are among the challenges you'll face. If you take
Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to represent her with
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Taking Systems Thinking into Your Personal Life 
...face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to
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Competitive Factors in Strategic Marketing 
You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor
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Problem Solving and Process Management Tools 
...ein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them.
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Independent Contractors and Temporary Employees 
Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with
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Win2000 Professional Custom Desktop Environment 
...ly, you will be introduced to possible problems you might face, and guidelines and procedures for troubleshooting those problems. Related
Exam:
Microsoft Exam #070-210:
Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to
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Industrial Safety - Eye and Face Protection 
Each year eye injuries account for a large percentage of all workplace injuries. Employees can avoid most of these injuries by wearing proper eye and face protectors and adopting suitable safety measures. This course covers different types of eye and face injuries in various industries and explores the causes and effects of such injuries. The course then details the protective equipment employees
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Communicating with Customers: Service Face to Face 
...Face to
Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The
PrimeCustomer Care curriculum offers a useful toolkit of practical customer care
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Coaching: Communicating with Employees 
In
Coaching:
Communicating with
Employees you will learn how to use appropriate language during a coaching session recognize factors that can distort your message and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session how to conduct effective face-to-face meetings and the best approach to take when
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From 123-CBT Computer Based Training
Managing Business Risk Developing a Risk Management Plan 

... about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences between traditional and contemporary risk management. Identify the reasons why risk management is becoming more important. Identify methods that can be used to assess
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Decision Making Problem Solving Problem Solving Fundamentals 

...tic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled. Evaluate the problem solving options generated.
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Coaching Communicating with Employees 

...tions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To Demonstrate clear communication by applying appropriate techniques. Interpret nonverbal communication by analyzing body language. Use the four types of
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HIPAA Privacy Insurers 

... Identify
PHI constraints insurance workers face Identify the situations in which disclosures can be made to group health sponsors
Audience All medical insurance employees who interact with patients, patients a a representatives, and patient information in their working lives. Deployment
Options e-Learning
Accreditation NASBA more...
HIPAA Privacy Business Associates 

... Identify
PHI constraints
Business Associates face. Identify guidelines for sharing PHI with others. Simulation Overview: In this simulation, you are a member of the administration team at a large claims repricing office. Your manager has made it your responsibility to bring the staff up to date about
HIPAA. You have attended a number
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HIPPA Security Awareness Part 1 Intro for End Users 

... types of security attacks that health care organizations face. To identify guidelines for dealing with malicious software. Audience
Admissions staff, billing staff, nurses, social workers, health care management, case managers, vendors, druggists, laboratory staff, claims processors, customer services representatives, claims agents, those employed by third-party
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Negotiating Advanced Negotiation Tactics 

...ples of unethical negotiation tactics and what to do when faced with a party that uses unethical tactics. Learn To Identify steps of the process for gaining control during a negotiation. Follow the steps for gaining control in negotiations. Identify the types of questions you should ask during a
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Supply Chain Management Building a Sustained Competitive Advantage 

...e metrics.
Identify market realities that organizations face when making the transition to level 4.
Identify requirements for a smooth transition to level 4.
Identify challenges when implementing a transition to level 4.
Audience:
This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their
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