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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Corporate Governance Principles and Practice


A. COURSE OBJECTIVES:
1. Functions of Management: An Introduction
At the conclusion of the specified learning and development activities included in this course, delegates will be able to:
- Accurately profile managers at different organisational levels
- Outline, with examples, the planning process, as it applies to different organisational levels
- Outline the planning
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Corporate Governance Principles and Practice
Corporate Governance and Strategic Management


A. COURSE OBJECTIVES:
1. Functions of Management: An Introduction
At the conclusion of the specified learning and development activities included in this course, delegates will be able to:
- Accurately profile managers at different organisational levels
- Outline, with examples, the planning process, as it applies to different organisational levels
- Outline the planning
more...
Client or Customer Care

By the conclusion of the specific learning & development activities, delegates will be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa needs;
3. Exhibit a a functionala level of interpersonal relationship;
4.
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From The Career Center
Comptia A
The CompTIA A Certification course is the first step in the preparation for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician. The course will present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure,
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Comptia A
From Vzoomin
Voice And Accent













Voice and Accent course allows you to pick 4 different accents
*UK
*US
*Australia
*Neutral
This Program is designed for 10 days training Module each.
Voice and accent training imparts the basic concepts of the English alphabet and its corresponding letters, which further represent their respective sounds, and thereby improves overall conversational skills.
several other factors like
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Voice And Accent
From Bold New Directions
Powerful Presentations Training Seminar





Powerful Presentations
Improve your face-to-face presentation skills with public speaker training that focuses on:
- Public Speaking Training Skills
- Presentation Training
- Sales Presentations
- Technical Presentations
- IT Training
- Executive Presentations
- Scientists and Engineers
Presentation Training Seminar & Workshops:
Our presentation skills workshop will
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Powerful Presentations Training Seminar
From Learning Technologies, Inc.
Building A Strong Telecommuting Work Team



Virtual teaming is a complex blend of team, technology, and culture. At its core is the functional team unit, with all of the challenges of a traditional face-to-face environment. This includes: clarity of purpose, goals, roles and responsibilities, communication, conflict management, participative leadership, and most of all, trust. In a virtual environment, these challenges are compounded by
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From Management Training Institute
Powerful Presentation Skills For Managers





Improve your face-to-face presentation skills with our presentation training seminar that focuses on:
a Management Presentations
a Overcoming Challenges
a Presenting Technical Information
a Board Level Presentation Skills
a Executive Presentation Skills
Presentation Training Seminar For Managers
This highly interactive presentation training seminar focuses on professional
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From Contacts Plus
Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.
more...
Human Resources Training for the non HR Managers
Human Resources Training for the non HR Managers
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet
more...
Communication Strategies
Communication Strategies
Target Audience All Staff in work environment.
Program Duration: 2 days
Program Overview:
This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of
more...
Get organized for peak performanceTime Management
Get organized for peak performancea Time Managementa
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment.
Program Duration: 2 days
Program Overview:
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,
more...
Negotiating For Results
Negotiating For Results
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental
more...
Working Smarter Using Technology to Your Advantage
Working Smarter a Using Technology to Your Advantagea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one
more...
The Minute-Takers Workshop
The Minute-Takera s Workshop
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are
more...
Developing Training Program
Developing Training Program
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
How You Will Benefit, objectives:
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly
more...
Celebrating Diversity in the Workplace
Celebrating Diversity in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their
more...
Conflict Resolution Getting along in the Workplace
Conflict Resolution a Getting along in the Workplacea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that
more...
How to Manage Anger and Violence in the Workplace
How to Manage Anger and Violence in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:
more...
Getting Employees Off To a Good Start
Getting Employees Off To a Good Start
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating
more...
Managing Employee Performance
Managing Employee Performance
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into
more...
Employee Dispute Resolution Mediation through Peer Review
Employee Dispute Resolution a Mediation through Peer Reviewa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Have you ever been in a workplace situation where a supervisor has made a decision that you didna t agree with? Did you wish that you could ask someone else what they
more...
From Tools 2 Succeed, Inc
Listen Up Communication


Through communication, we share information, make decisions, solve problems, and accomplish our day-to-day jobs. Learn to develop your communication skills to collaborate, make decisions, and solve problems more effectively. Make sure your communication is truly understood and that you truly understand what others tell you.
In our fun and interactive Listen Up! Communication workshop, you will
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From Contacts Plus
Closing the Generation Gap in the Workplace
Closing the Generation Gap in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course
more...
Business Succession Planning
Business Succession Planning
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Change is a hallmark of todaya s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you
more...
Business Ethics for the Office
Business Ethics for the Office
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.
This two days workshop will not provide you with
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Safety in the Workplace
Safety in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment
Program Duration: 2 days
Program Overview:
This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making
more...
Advanced Skills for the Practical Training
Advanced Skills for the Practical Training
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to
more...
Presentation Survival School Public Speaking
Presentation Survival Schoola Public Speakinga
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will
more...
Facilitation Skills
Facilitation Skills
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time.
There has been a growing realization that we have to pay attention to the process elements of
more...
Using Activities to Make Training Fun
Using Activities to Make Training Fun
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ve all been somewhere where the class clown is able to lighten the mood and
more...
The Practical Trainer
The Practical Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will
more...
Conquering Your Fear of Speaking In Public Speak Easily
Conquering Your Fear of Speaking In Public a Speak Easilya
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita
more...
Survival Skills for the New Trainer
Survival Skills for the New Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and
more...
Advanced Writing Skills
Advanced Writing Skills
Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 Days
Program Overview:
This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date
more...
Project Management Fundamentals
Project Management Fundamentals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra
more...
Understanding Project Management
Understanding Project Management
Target Audience: Supervisors, Seniors, &Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that
more...
Business Etiquette
Business Etiquette
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
In todaya s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly
more...
Writing Reports Proposals
Writing Reports & Proposals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you
more...
Control Anger Before It Controls You Anger Management
Control Anger Before It Controls Youa Anger Managementa
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.
more...
Business Writing That Works
Business Writing That Works
Target Audience : All Staff in work environment.
Program Duration: 2 days
Program Overview:
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the
same time clear, concise, complete, and correct.
We can think about
more...
Skills for Administrative Assistant
Skills for Administrative Assistant
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest
more...
Secrets of Change Management
Secrets of Change Management
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change.
How You Will Benefit, objectives:
By the end of the
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Problem Solving Decision Making
Problem Solving & Decision Making
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then
more...
Building Your Self Esteem and Assertiveness Skills
Building Your Self Esteem and Assertiveness Skills
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be
more...
Developing High Performance Teams
Developing High Performance Teams
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been
more...
Business Leadership Becoming Management Material
Business Leadership a Becoming Management Materiala
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its
more...
The Professional Supervisor
The Professional Supervisor
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In todaya s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena t had the
more...
Conducting Effective Performance Reviews
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ve always done, youa ll always get what youa ve always got. a And, remember what the German philosopher Goethe
more...
Building Better Teams
Building Better Teams
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an
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From AQumen
School Ed Institutional Training
With the changing educational trends, versatility in educational courses, availability of masses of qualified personnel, the competition for job acquisition and job sustainability has become a huge challenge for our students today .
To get an edge over the competitors, students need to add values to their hard skills with soft skills to exhibit their true potential.
AQumen presents a tailor
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From Contacts Plus
AT&T Diploma for Agents

Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them.
This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path
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From H2 Training & Consultancy Ltd
Management and Supervision Skills


A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff.
It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.
It is particularly
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From Primer Business Solutions Inc.
Business Skills Innovation Management





Course Description
Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change.
Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill.
In this
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From Spectrum Training Services
Working in a World of Difference
Introduction:
Congratulations on your exciting new appointment you must be excited about the opportunity to work in the Middle East! Perhaps you feel a little apprehensive, maybe you are uncertain about etiquette confused by religious beliefs and baffled by media coverage of the region. These concerns are an indication of your professionalism you have recognised that the ability to work across
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From Turpin Communication
Open Enrollment Presentation Skills Workshop 2 days in Chicago
Presentation skills training for yourself, or bring your team. During this highly interactive workshop, we'll help you find your focus and be yourself. No one-size-fits-all rules here. Instead, you'll learn to capitalize on your own communication strengths and develop the skills you need to overcome your weaknesses. The main building blocks of the training include developing a clear & concise
more...
From Cosensa Learning & Development Ltd
Facilitating with confidence
Course Objectives:
Dynamic facilitation is the very essence of strong leadership. It is about helping people face difficult issues creatively and collaboratively and achieving unanimous, win/ win solutions. It achieves this magic by eliciting nonlinear, heartfelt, transformational qualities of thinking called "choice-creating" as opposed to "decision-making", "problem-solving" or "creative
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From Corporate Training Services
Customer Relations

This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant.
The workshop covers the following:
-The Psychology of Customer Relations
-Understanding Your Communication
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From Create-Learning
Social Networking Training - Dinosaurs vs Mammals




With the insurgence and growing popularity of social networking sites like; Face Book, Linked in, Twitter, NING and the over-populated Blogosphere.
What options are viable to organizations to properly understand and use these social networking sites? Is it an option for your team and organization?
This workshop will cover how social networks are changing the face of work and how various
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From Global Innovative Campus
Resolving Conflict in the Construction Project Environment 18 CEUs
Daily Schedule:
8: 00am - Registration and coffee (1st day only)
8: 30am - Session begins
4: 30pm - Adjournment
Breakfast, two refreshment breaks and lunch are provided daily.
Description
The construction project environment is inherently adversarial. It is not uncommon for disputes and disagreements to escalate into serious conflict. This conflict can be phenomenally expensive, both
more...
From Skills Matter
Udi Dahan Advanced Distributed Systems Design with SOA
Leader and Nservice Bus project extraordinaire Udi Dahan, will be delivering his 5-day Advanced Distributed Systems Design with SOA course at Skills Matter.
This advanced and highly intensive workshop, focuses on how to best build large scale distributed systems. You will learn a range of techniques on how to avoid common pitfalls in distributed systems and use loosely coupled messaging
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
The Challenge
As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service
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From DJH & Associates Consulting
How to Become a Successful Supervisor






Front line supervisors are the linchpin to success for any organization regardless of size. They are the individuals who are responsible for implementing plans developed by managers many levels above them. When plans are not executed as designed, the front line supervisor is the one who shoulders all of the blame. When things go well, they dona t share in the rewards. In many instances good
more...
From Ignite Success
Your Attitude is Showing
For years, the business world has been focused on building skills and work experience. However, the rules are beginning to change and we're seeing greater emphasis being placed on interpersonal relationships, teamwork, communication, and motivation.
Have you ever experienced a a difference in opiniona ? Have you ever been in a situation where everyone seemed to have a completely different
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From Vstep
Emergency Response Teams Training



How to respond to an incident, what is prior to know before arriving and how can you fight an incident properly with the available materials.
For the incident response teams that are able to face a various amount of situations anytime, anywhere training is needed. Different kind of training methods are important. Practical training where you practice in-real-life to extinquishe fires or saw of
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From Linkage, Inc.
Connecting as a Leader Communicating for Impact



Effective leaders use every conversation to highlight their points of view, achieve goals, influence change, impact behaviors, and strengthen relationships. This accelerated blended learning program leverages a two-day face-to-face program, along with our virtual classroom to help leaders improve their communication strategies, maximize the impact of every interaction, and achieve business
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Maximizing Your Influence Designed for Women Leaders
Although leadership doesna t come in a male/ female version, women bring specific strengths and face a unique set of challenges in leadership positions. After determining your influence styles, strengths, and developmental opportunities, this program will explore differences in gender communication, ways to make your voice heard, and how to adapt your approach without surrendering your
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From Ripley Training Limited
Making the Most of Meetings
Making the Most of Meetings - Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/ in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire.
What are the benefits?
This one-day workshop shows you how to:
When attending someone
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From Apollo Consulting Group Limited
Advanced Selling Skills
Course Description:
Many salespeople are so busy trying to 'sell' their products and services that they miss entirely what the buyer really needs to improve their businesses.
Most B2B sales are based on old paradigms that simply don't exist in today's buyer-savvy world.
Our "Advanced Selling Skills" workshop re-addresses those old mind-sets and introduces the salesperson to the
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From Centre for Creative Thinking
Conflict Management
Working with people had never been easy. For organizations to continue to perform well and meet their stakeholdersa expectations, employees at all levels need to bring out the best from the people they manage. Unfortunately in the process of getting things done, we have to deal with conflicts as well. Conflict is inevitable in work life. Each of us needs to master the critical skills so
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From Multi-Media Publications Inc
Teleseminar Adapting Agile for Use with Distributed Teams

Let's face it, the co-located teams mentioned in all of the agile methods just don't happen on many of our real-world projects. Sometimes, we just have no choice -- we have to work with team members in different cities, different time zones, or even on the other side of the world. How do agile methods fare under these circumstances?
Join in this 60-minute interview with Scott Ambler, a noted
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From Courage Speaks, LLC
Down and Dirty Grammar Tricks
Save time and end frustration with easy-to-use
formulas, memory tricks, and tips!
Course Description:
Master grammar by using simple, easy-to-remember memory tricks, formulas, and tips. Save time. End frustration and embarrassement by communicating with perfect grammar every time.
Content Includes:
Why grammar can be so confusing, and why memory tricks work
Learn five formulas to perfect
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Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies
MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS
Reduce frustration, and know what to say when.
Handle challenging situations while delivering excellent service.
If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them
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From StrategyWorks
Executive Coaching


WHY EXECUTIVE COACHING?
Executive coaching assists people to achieve their full potential and is driven by the needs of the client. Executive coaching is most effective when used to help individuals address specific professional development issues that occur in the workplace. We specialize in coaching client facing executives and managers around effective performance and business communication
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Soft Skills Training





Effective communication and interpersonal skills are two important factors which determine the growth of a professional and his success in the business environment. Managers are desired to know people management at work place (peers, subordinates, superiors, clients, suppliers, etc.) and pursue the work through Emotional Intelligence (EI) and run the operation smoothly.
Soft skills provide
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From The Training Experts Ltd
Lone Outreach Worker Development Program
This intensive modular program focuses on equipping the attendee with the key skills, techniques and strategies, crucial to the role of a lone worker. It aims to provide the support and knowledge to develop a vital understanding of the limitations and challenges lone workers often face, and how to deal with these confidently and professionally.
Target Group
This program is designed for lone &
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Challenging Poor Performance
Managers and team leaders have a key role to play in organisations a particularly getting the best out of their team. Sometimes a manager may face situations where they need to improve performance either of the whole team or individuals.
This course outlines how managers can improve performance in an effective way without having a negative or adverse impact.
Target Group
This course is
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From New Skilz Corporate Training (Shanghai)
Western Business Culture Training
Western Business Culture
24 Hours | Cross Culture Soft Skills
New Skilz Corporate Training specializes in cost effective tailored training solutions for companies in Shanghai. IT professional training, cross cultural soft skills and tailored business English skills in the form of skills development workshops and in-house company training.
Our corporate training experts deliver a
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Expatriate China Orientation Workshop
Expatriate China Orientation
2 days | Cross Culture Soft Skills
New Skilz Corporate Training specializes in cost effective tailored training solutions for companies in Shanghai. IT professional training, cross cultural soft skills and tailored business English skills in the form of skills development workshops and in-house company training.
Our corporate training experts deliver a
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From SEED Infotech Ltd.
Workshop on High Impact Communication and Presentations Skills
The HIGH IMPACT PRESENTATION AND COMMUNICATION SKILLS is a power packed presentation and communication skills workshop which will enable the participants to understand the dynamics of effective communication. The uniqueness of this program is its practical applicability in writing emails, tele-conversation and making presentations in front of small as well a large group of audiences. It focuses on
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From IT Updates Inc
Linux and Unix Training
New training batch starting from 27th June, 11th July, and 25th July 2009.
Now Available in a new facility with lab, remote access 24/ 7, day/ evening sessions, classroom/ live online training available. NEW!
Topics Covered in Linux and Unix Training - NO Prerequisite.
The Linux Operating System
Installing and Configuring Linux
Linux Commands and Shell Scripting
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From Sold Out Trainers
golden for sales
Duration: 2 Day course
Facilitators: 1
Role-play Actors: 2
Golden is a short, self-report questionnaire used to measure and describe preferences for how sales representatives like to get information, make decisions and orient their lives.
Administered worldwide by organizations and schools, the Golden Personality Type Profilera is the most modern and comprehensive personality type
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From QED Training
Equality and Diversity Portfolio of Courses




1. Training Course One - Equality Laws and Diversity Issues(including a look at cultural communication)
This one day training workshop is designed to raise awareness and understanding of Equality and Diversity amongst people working in the public, private, voluntary and not for profit sectors. It aims to highlight rights and responsibilities of everyone within a company or organisation from a
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From QPC Limited
ICMI Supervisor Track - Essential Principles of People Management
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are
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From Excel Thru Learning
Communicate with Meaning
... a Communicate Effectively
Verbal Communication
a Face to Face Communication
a Voice and Tone
a Barriers to Effective Verbal Communication
Effective Listening
a Three Levels of Listening
a Barriers to Effective Listening a Why do We Listen the Way We do?
a Steps of Listening
a Essential Listening Components
Silent Communication
a Body Language a
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From Simitri Group International
Communication Skill


The Simitri Communication Skills Workshop provides participants with the skills,
techniques and confidence to communicate in different situations, at different levels of an
organisation and to different styles of stakeholders within their workplace.
During the workshop, we spend time understanding and practising the three key pillars of
communication a listening, questioning and presenting.
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From Communico Ltd.
The MAGIC of Customer Relations


INTRODUCTION
Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty.
COURSE OBJECTIVE
Develop your associatesa ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs
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From Affinity Consulting and Training Group
Improving Individual and Team Effectiveness




Think of the first team you were on.You probably quickly discovered that each person had a unique way of doing things. Sometimes team differences are easily accepted and laughed about, and may even complement each other. But too frequently teams find that those differences can also cause confusion, stagnation, or frustration. Only when people have a framework to make sense of their differences can
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From Advanced Engineering and Innovation Centre
Matlab Simulink with application
Background
Whatever the objective of your work an algorithm, an analysis, a graph, a report, or a software simulation
technical computing with MATLAB lets you work more effectively and efficiently. The flexible MATLAB
environment lets you perform advanced analyses, visualize data, and develop algorithms fast and
efficiently. Technological innovators around the world rely on MATLAB to
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From Melitta Campbell Communication Services
Communicating with colleagues
We spend 70% of our day communicating with others. This course will help you ensure that these communications are clear and effective.
During this course participants will learn what effective communication looks like and how to acheive it. By understanding the fundamentals of communication, partipants will be able to comunicate more effectively with colleagues of all levels, everyday. The
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From Dhaewood Aviation Business School
Airline Customer Service
Airline Customer Service
Airlines and other service industries spend large sums of money on marketing and advertising their services with the intention of attracting new customers and retaining existing ones. This money is wasted if staff fail to provide the level of customer service needed to make a vital impact on the purchase and repurchase decisions of customers. Competing solely on the basis
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From International House Dubai
Business English
Business English
Business English is offered at levels from complete Beginner through to Advanced. On application, students will be assessed and assigned to the appropriate level course. Sponsoring organisations will see improved staff performance, motivation, improved working practices and cost savings, local and regional networking, and access to other professionals via a common language.
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From The In-House Training Company
Brilliant customer service
a Brilliant customer service!a is a very practical one-day course, designed to raise your organisationa s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills,
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From EnglishAhead
Certificate program in Advanced English Effective Workplace Communication
Overview
A program for working professionals, designed to improve language and communication skills from normal level to advanced level.
The most common form of communication is the spoken word. As speech is an interactive process involving the speaker and the listener, effective communication requires skill in speaking and listening, and in interpreting body language and other non-verbal
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From Suppy Chain Professional Academy
Executive Diploma in Business Administration
The Executive Diploma in Business Administration is program designed for working professionals who wish to develop skills and knowledge to advance their careers in the technology-focused business world. It is also for those who wish to progress into undergraduate programmes in Business and Management. Students meet in a face-to-face format at a site for most of their courses; some courses may be
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From Accelerate Now
Professional Relationships Course

Have you ever wondered how you make up your mind about a stranger in seven seconds?
Have you ever wondered about the chemistry involved in your business relationships?
How come some clients eat out of your hand and some decline your services?
Relating and Communicating
A short one day course providing essential skills for any professionals who meet with clients face to face, conduct business
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From Corporate Education Group
Newly Appointed Managers
Whether you are a new or existing manager, you face unique challenges. New managers need to make the transition from individual contributor; they must accomplish their own work as well as motivate others to achieve results. Existing managers need to continually develop key skills in order to lead their staff toward achieving business goals. Through skill-building exercises and activities, group
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From TACH Solution
Interpersonal Communication Skills


This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of
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From Synergy Solutions International
E-Mail Etiquette






Even with the best of intentions, misunderstandings are likely to occur in almost any type of communication. It is possible to repair glitches in a face-to-face dialog or even a telephone conversation before any lasting damage occurs. Electronic mail does not offer the benefit of visual and verbal signals for e-mail users. Email etiquette refers to a set of dos and don ts that are recommended by
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From Blueprint Intelligence IT Training
Positive and Effective Conflict Management Skills (for the workplace)

Kick start the new year with new skills and sign up for this very special seminar on Positive and Effective Conflicts Management .
At this specially organised event, you will discover how to do the following;
Learn how to keep your cool with conflict management strategies that work
Understand how to assert your position positively
Learn how to handle difficult situations with confidence
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From Corporate Education Group
Gateway Leadership Certificate Program
Developing future leaders is the single greatest challenge that all enterprises face today. Corporate research over the last 30 years proves that those companies that invest in the development of leaders and maintain a bench strength of talent results in a significant competitive edge demonstrated in profitability, adaptiveness and sustained and predictable results.
A series of recent
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Improving Supervisory Management Skills
This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and
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From GB Training & Consulting
Delivering Customer Service on the Front Line


Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
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