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Face To Face Communication Training Seminars and Classes

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Corporate Governance Principles and Practice

A. COURSE OBJECTIVES: 1. Functions of Management: An Introduction At the conclusion of the specified learning and development activities included in this course, delegates will be able to: - Accurately profile managers at different organisational levels - Outline, with examples, the planning process, as it applies to different organisational levels - Outline the planning more...

Corporate Governance and Strategic Management

Client or Customer Care

By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4. more...

From The Career Center

Comptia A

The CompTIA A Certification course is the first step in the preparation for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician. The course will present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, more...

From Vzoomin

Voice And Accent

Voice and Accent course allows you to pick 4 different accents *UK *US *Australia *Neutral This Program is designed for 10 days training Module each. Voice and accent training imparts the basic concepts of the English alphabet and its corresponding letters, which further represent their respective sounds, and thereby improves overall conversational skills. several other factors like more...

From Bold New Directions

Powerful Presentations Training Seminar

Powerful Presentations Improve your face-to-face presentation skills with public speaker training that focuses on: - Public Speaking Training Skills - Presentation Training - Sales Presentations - Technical Presentations - IT Training - Executive Presentations - Scientists and Engineers Presentation Training Seminar & Workshops: Our presentation skills workshop will more...

From Learning Technologies, Inc.

Building A Strong Telecommuting Work Team

Virtual teaming is a complex blend of team, technology, and culture. At its core is the functional team unit, with all of the challenges of a traditional face-to-face environment. This includes: clarity of purpose, goals, roles and responsibilities, communication, conflict management, participative leadership, and most of all, trust. In a virtual environment, these challenges are compounded by more...

From Management Training Institute

Powerful Presentation Skills For Managers

Improve your face-to-face presentation skills with our presentation training seminar that focuses on: a Management Presentations a Overcoming Challenges a Presenting Technical Information a Board Level Presentation Skills a Executive Presentation Skills Presentation Training Seminar For Managers This highly interactive presentation training seminar focuses on professional more...

From Contacts Plus

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they more...

From Tools 2 Succeed, Inc

Listen Up Communication

Through communication, we share information, make decisions, solve problems, and accomplish our day-to-day jobs. Learn to develop your communication skills to collaborate, make decisions, and solve problems more effectively. Make sure your communication is truly understood and that you truly understand what others tell you. In our fun and interactive Listen Up! Communication workshop, you will more...

From Contacts Plus

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an more...

From AQumen

School Ed Institutional Training With the changing educational trends, versatility in educational courses, availability of masses of qualified personnel, the competition for job acquisition and job sustainability has become a huge challenge for our students today . To get an edge over the competitors, students need to add values to their hard skills with soft skills to exhibit their true potential. AQumen presents a tailor more...

From Contacts Plus

AT&T Diploma for Agents

Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path more...

From H2 Training & Consultancy Ltd

Management and Supervision Skills

A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly more...

From Primer Business Solutions Inc.

Business Skills Innovation Management

Course Description Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change. Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill. In this more...

From Spectrum Training Services

Working in a World of Difference

Introduction: Congratulations on your exciting new appointment you must be excited about the opportunity to work in the Middle East! Perhaps you feel a little apprehensive, maybe you are uncertain about etiquette confused by religious beliefs and baffled by media coverage of the region. These concerns are an indication of your professionalism you have recognised that the ability to work across more...

From Turpin Communication

Open Enrollment Presentation Skills Workshop 2 days in Chicago

Presentation skills training for yourself, or bring your team. During this highly interactive workshop, we'll help you find your focus and be yourself. No one-size-fits-all rules here. Instead, you'll learn to capitalize on your own communication strengths and develop the skills you need to overcome your weaknesses. The main building blocks of the training include developing a clear & concise more...

From Cosensa Learning & Development Ltd

Facilitating with confidence Course Objectives: Dynamic facilitation is the very essence of strong leadership. It is about helping people face difficult issues creatively and collaboratively and achieving unanimous, win/ win solutions. It achieves this magic by eliciting nonlinear, heartfelt, transformational qualities of thinking called "choice-creating" as opposed to "decision-making", "problem-solving" or "creative more...

From Corporate Training Services

Customer Relations

This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication more...

From Create-Learning

Social Networking Training - Dinosaurs vs Mammals

With the insurgence and growing popularity of social networking sites like; Face Book, Linked in, Twitter, NING and the over-populated Blogosphere. What options are viable to organizations to properly understand and use these social networking sites? Is it an option for your team and organization? This workshop will cover how social networks are changing the face of work and how various more...

From Global Innovative Campus

Resolving Conflict in the Construction Project Environment 18 CEUs Daily Schedule: 8: 00am - Registration and coffee (1st day only) 8: 30am - Session begins 4: 30pm - Adjournment Breakfast, two refreshment breaks and lunch are provided daily. Description The construction project environment is inherently adversarial. It is not uncommon for disputes and disagreements to escalate into serious conflict. This conflict can be phenomenally expensive, both more...

From Skills Matter

Udi Dahan Advanced Distributed Systems Design with SOA Leader and Nservice Bus project extraordinaire Udi Dahan, will be delivering his 5-day Advanced Distributed Systems Design with SOA course at Skills Matter. This advanced and highly intensive workshop, focuses on how to best build large scale distributed systems. You will learn a range of techniques on how to avoid common pitfalls in distributed systems and use loosely coupled messaging more...

From Last Minute Training

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service more...

From DJH & Associates Consulting

How to Become a Successful Supervisor

Front line supervisors are the linchpin to success for any organization regardless of size. They are the individuals who are responsible for implementing plans developed by managers many levels above them. When plans are not executed as designed, the front line supervisor is the one who shoulders all of the blame. When things go well, they dona ™t share in the rewards. In many instances good more...

From Ignite Success

Your Attitude is Showing For years, the business world has been focused on building skills and work experience. However, the rules are beginning to change and we're seeing greater emphasis being placed on interpersonal relationships, teamwork, communication, and motivation. Have you ever experienced a a difference in opiniona ? Have you ever been in a situation where everyone seemed to have a completely different more...

From Vstep

Emergency Response Teams Training

How to respond to an incident, what is prior to know before arriving and how can you fight an incident properly with the available materials. For the incident response teams that are able to face a various amount of situations anytime, anywhere training is needed. Different kind of training methods are important. Practical training where you practice in-real-life to extinquishe fires or saw of more...

From Linkage, Inc.

Connecting as a Leader Communicating for Impact

Effective leaders use every conversation to highlight their points of view, achieve goals, influence change, impact behaviors, and strengthen relationships. This accelerated blended learning program leverages a two-day face-to-face program, along with our virtual classroom to help leaders improve their communication strategies, maximize the impact of every interaction, and achieve business more...

Maximizing Your Influence Designed for Women Leaders Although leadership doesna ™t come in a male/ female version, women bring specific strengths and face a unique set of challenges in leadership positions. After determining your influence styles, strengths, and developmental opportunities, this program will explore differences in gender communication, ways to make your voice heard, and how to adapt your approach without surrendering your more...

From Ripley Training Limited

Making the Most of Meetings

Making the Most of Meetings - Ripley Training Ltd specialises in designing and delivering effective learning interventions including public/ in-house training programmes and professional consultancy. We offer learning solutions to optimise performance in small, medium or large businesses across Yorkshire. What are the benefits? This one-day workshop shows you how to: When attending someone more...

From Apollo Consulting Group Limited

Advanced Selling Skills

Course Description: Many salespeople are so busy trying to 'sell' their products and services that they miss entirely what the buyer really needs to improve their businesses. Most B2B sales are based on old paradigms that simply don't exist in today's buyer-savvy world. Our "Advanced Selling Skills" workshop re-addresses those old mind-sets and introduces the salesperson to the more...

From Centre for Creative Thinking

Conflict Management Working with people had never been easy. For organizations to continue to perform well and meet their stakeholdersa ™ expectations, employees at all levels need to bring out the best from the people they manage. Unfortunately in the process of getting things done, we have to deal with conflicts as well. Conflict is inevitable in work life. Each of us needs to master the critical skills so more...

From Multi-Media Publications Inc

Teleseminar Adapting Agile for Use with Distributed Teams

Let's face it, the co-located teams mentioned in all of the agile methods just don't happen on many of our real-world projects. Sometimes, we just have no choice -- we have to work with team members in different cities, different time zones, or even on the other side of the world. How do agile methods fare under these circumstances? Join in this 60-minute interview with Scott Ambler, a noted more...

From Courage Speaks, LLC

Down and Dirty Grammar Tricks Save time and end frustration with easy-to-use formulas, memory tricks, and tips! Course Description: Master grammar by using simple, easy-to-remember memory tricks, formulas, and tips. Save time. End frustration and embarrassement by communicating with perfect grammar every time. Content Includes: Why grammar can be so confusing, and why memory tricks work Learn five formulas to perfect more...

Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them more...

From StrategyWorks

Executive Coaching

WHY EXECUTIVE COACHING? Executive coaching assists people to achieve their full potential and is driven by the needs of the client. Executive coaching is most effective when used to help individuals address specific professional development issues that occur in the workplace. We specialize in coaching client facing executives and managers around effective performance and business communication more...

Soft Skills Training

Effective communication and interpersonal skills are two important factors which determine the growth of a professional and his success in the business environment. Managers are desired to know people management at work place (peers, subordinates, superiors, clients, suppliers, etc.) and pursue the work through Emotional Intelligence (EI) and run the operation smoothly. Soft skills provide more...

From The Training Experts Ltd

Lone Outreach Worker Development Program This intensive modular program focuses on equipping the attendee with the key skills, techniques and strategies, crucial to the role of a lone worker. It aims to provide the support and knowledge to develop a vital understanding of the limitations and challenges lone workers often face, and how to deal with these confidently and professionally. Target Group This program is designed for lone & more...

Challenging Poor Performance Managers and team leaders have a key role to play in organisations a particularly getting the best out of their team. Sometimes a manager may face situations where they need to improve performance either of the whole team or individuals. This course outlines how managers can improve performance in an effective way without having a negative or adverse impact. Target Group This course is more...

From New Skilz Corporate Training (Shanghai)

Western Business Culture Training Western Business Culture 24 Hours | Cross Culture Soft Skills New Skilz Corporate Training specializes in cost effective tailored training solutions for companies in Shanghai. IT professional training, cross cultural soft skills and tailored business English skills in the form of skills development workshops and in-house company training. Our corporate training experts deliver a more...

Expatriate China Orientation Workshop Expatriate China Orientation 2 days | Cross Culture Soft Skills New Skilz Corporate Training specializes in cost effective tailored training solutions for companies in Shanghai. IT professional training, cross cultural soft skills and tailored business English skills in the form of skills development workshops and in-house company training. Our corporate training experts deliver a more...

From SEED Infotech Ltd.

Workshop on High Impact Communication and Presentations Skills The HIGH IMPACT PRESENTATION AND COMMUNICATION SKILLS is a power packed presentation and communication skills workshop which will enable the participants to understand the dynamics of effective communication. The uniqueness of this program is its practical applicability in writing emails, tele-conversation and making presentations in front of small as well a large group of audiences. It focuses on more...

From IT Updates Inc

Linux and Unix Training New training batch starting from 27th June, 11th July, and 25th July 2009. Now Available in a new facility with lab, remote access 24/ 7, day/ evening sessions, classroom/ live online training available. NEW! Topics Covered in Linux and Unix Training - NO Prerequisite. The Linux Operating System Installing and Configuring Linux Linux Commands and Shell Scripting more...

From Sold Out Trainers

golden for sales Duration: 2 Day course Facilitators: 1 Role-play Actors: 2 Golden is a short, self-report questionnaire used to measure and describe preferences for how sales representatives like to get information, make decisions and orient their lives. Administered worldwide by organizations and schools, the Golden Personality Type Profilera is the most modern and comprehensive personality type more...

From QED Training

Equality and Diversity Portfolio of Courses

1. Training Course One - Equality Laws and Diversity Issues(including a look at cultural communication) This one day training workshop is designed to raise awareness and understanding of Equality and Diversity amongst people working in the public, private, voluntary and not for profit sectors. It aims to highlight rights and responsibilities of everyone within a company or organisation from a more...

From QPC Limited

ICMI Supervisor Track - Essential Principles of People Management About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are more...

From Excel Thru Learning

Communicate with Meaning ... a Communicate Effectively Verbal Communication a Face to Face Communication a Voice and Tone a Barriers to Effective Verbal Communication Effective Listening a Three Levels of Listening a Barriers to Effective Listening a Why do We Listen the Way We do? a Steps of Listening a Essential Listening Components Silent Communication a Body Language a more...

From Simitri Group International

Communication Skill

The Simitri Communication Skills Workshop provides participants with the skills, techniques and confidence to communicate in different situations, at different levels of an organisation and to different styles of stakeholders within their workplace. During the workshop, we spend time understanding and practising the three key pillars of communication a listening, questioning and presenting. more...

From Communico Ltd.

The MAGIC of Customer Relations

INTRODUCTION Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty. COURSE OBJECTIVE Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs more...

From Affinity Consulting and Training Group

Improving Individual and Team Effectiveness

Think of the first team you were on.You probably quickly discovered that each person had a unique way of doing things. Sometimes team differences are easily accepted and laughed about, and may even complement each other. But too frequently teams find that those differences can also cause confusion, stagnation, or frustration. Only when people have a framework to make sense of their differences can more...

From Advanced Engineering and Innovation Centre

Matlab Simulink with application Background Whatever the objective of your work an algorithm, an analysis, a graph, a report, or a software simulation technical computing with MATLAB lets you work more effectively and efficiently. The flexible MATLAB environment lets you perform advanced analyses, visualize data, and develop algorithms fast and efficiently. Technological innovators around the world rely on MATLAB to more...

From Melitta Campbell Communication Services

Communicating with colleagues We spend 70% of our day communicating with others. This course will help you ensure that these communications are clear and effective. During this course participants will learn what effective communication looks like and how to acheive it. By understanding the fundamentals of communication, partipants will be able to comunicate more effectively with colleagues of all levels, everyday. The more...

From Dhaewood Aviation Business School

Airline Customer Service Airline Customer Service Airlines and other service industries spend large sums of money on marketing and advertising their services with the intention of attracting new customers and retaining existing ones. This money is wasted if staff fail to provide the level of customer service needed to make a vital impact on the purchase and repurchase decisions of customers. Competing solely on the basis more...

From International House Dubai

Business English Business English Business English is offered at levels from complete Beginner through to Advanced. On application, students will be assessed and assigned to the appropriate level course. Sponsoring organisations will see improved staff performance, motivation, improved working practices and cost savings, local and regional networking, and access to other professionals via a common language. more...

From The In-House Training Company

Brilliant customer service a Brilliant customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills, more...

From EnglishAhead

Certificate program in Advanced English Effective Workplace Communication Overview A program for working professionals, designed to improve language and communication skills from normal level to advanced level. The most common form of communication is the spoken word. As speech is an interactive process involving the speaker and the listener, effective communication requires skill in speaking and listening, and in interpreting body language and other non-verbal more...

From Suppy Chain Professional Academy

Executive Diploma in Business Administration The Executive Diploma in Business Administration is program designed for working professionals who wish to develop skills and knowledge to advance their careers in the technology-focused business world. It is also for those who wish to progress into undergraduate programmes in Business and Management. Students meet in a face-to-face format at a site for most of their courses; some courses may be more...

From Accelerate Now

Professional Relationships Course

Have you ever wondered how you make up your mind about a stranger in seven seconds? Have you ever wondered about the chemistry involved in your business relationships? How come some clients eat out of your hand and some decline your services? Relating and Communicating A short one day course providing essential skills for any professionals who meet with clients face to face, conduct business more...

From Corporate Education Group

Newly Appointed Managers

Whether you are a new or existing manager, you face unique challenges. New managers need to make the transition from individual contributor; they must accomplish their own work as well as motivate others to achieve results. Existing managers need to continually develop key skills in order to lead their staff toward achieving business goals. Through skill-building exercises and activities, group more...

From TACH Solution

Interpersonal Communication Skills

This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of more...

From Synergy Solutions International

E-Mail Etiquette

Even with the best of intentions, misunderstandings are likely to occur in almost any type of communication. It is possible to repair glitches in a face-to-face dialog or even a telephone conversation before any lasting damage occurs. Electronic mail does not offer the benefit of visual and verbal signals for e-mail users. Email etiquette refers to a set of dos and don ts that are recommended by more...

From Blueprint Intelligence IT Training

Positive and Effective Conflict Management Skills (for the workplace)

Kick start the new year with new skills and sign up for this very special seminar on Positive and Effective Conflicts Management . At this specially organised event, you will discover how to do the following; Learn how to keep your cool with conflict management strategies that work Understand how to assert your position positively Learn how to handle difficult situations with confidence more...

From Corporate Education Group

Gateway Leadership Certificate Program

Developing future leaders is the single greatest challenge that all enterprises face today. Corporate research over the last 30 years proves that those companies that invest in the development of leaders and maintain a bench strength of talent results in a significant competitive edge demonstrated in profitability, adaptiveness and sustained and predictable results. A series of recent more...

Improving Supervisory Management Skills

This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and more...

From GB Training & Consulting

Delivering Customer Service on the Front Line

Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard. more...

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