Instructor Led Faced Training Classes

Inclusiveness Diversity Ethics ... to be an outstanding manager. Now that organisations are faced with incresing volatility, uncertainty and change, they need a diversity of ideas, approaches and backgrounds.Valuing difference isn't about ensuring political correctnesss, it's a necessity for innovation and growth. Workshop is fully integrated and uses Power Point presentations, together with a tailor made business game to  more...

Introduction to Onshore & Offshore Drilling This three-day course provides a non-technical overview of the phases, operations, and terminology used in the drilling and completion of an oil or gas well. The course will provide participants with a better understanding of issues faced in all aspects of drilling operations. This includes the aspects common to all petroleum drilling (onshore, bottom-founded offshore, and floater operations).  more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE ...faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies show that 70% of the customer s will  more...

CUSTOMER SERVICE SKILLS WORKSHOP ...faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies show that 70% of the reason a customer  more...

CRISIS MEDIA SKILLS WORKSHOP ...faced with managing a crisis situation that requires very special skills. How you interact with members of the media during this time is crucial. You have one chance to create and deliver a cohesive message that is well received or risk fallout from a PR catastrophe. Your firm s image and credibility are priceless. An opportunity exists for building or destroying that image in the eyes of  more...

Proposal Praparation Workshop ... Topics 1. What is a proposal? 2. What are the challenges faced in preparing it? 3. Proposal submission process 4. Solution design 5. Structuring and packaging a proposal 6. Addressing the challenges Topic Coverage What is a proposal? How the proposal request originates? What follows the proposal? Medium What are the terminologies like RFI, RFP, PO, LOE, Contract, SOW etc. stand for? Medium  more...

Free Session: In-the-Brain of Hani Suleiman - on Enterprise Java Testing - Nov 13th 2007 - London - UK ...are is usually very difficult to test, and many of us are faced with the harsh realities of a demanding business that either does not value testing or does not prioritise it. In this Skills Matter In-the Brain session Hani Suleiman, CTO of Formicary will show developers how to add testing into their existing processes, seamlessly, without placing unrealisitic expecations that are  more...

Crucial Conversation - personal effectivenss and communication skills ...e easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague. All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but  more...

Public sector workers conflict training ...ce we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this brings new working practices, priorities and expectations. With continual performance monitoring and a  more...

Leadership ...ealize their individual potential. Every organization is faced with unique challenges, each of which may require a different combination of leadership skills. Organizational success depends on the leadership of people at every level. Managers may have influence due to the authority of their position and title. Leaders have influence because people choose to follow them. Develop  more...

How to Purchase Services ...apidly increasing. In the purchasing function you will be faced with negotiating and managing service contracts on a much larger scale. They will cover every imaginable area, from legal, accounting, and financial services to utilities, software, maintenance, and consulting. The need for new professional skills in the purchasing of services is now. This workshop will be coming up soon. You  more...

Certificate in Applied Business Analysis Evenings Saturdays ...t business. This program will identify problems currently faced in business and work to solve them throughout the program. The format provides the chance to try techniques without the expense or risk to your company or projects. Throughout the program, we will address key topics in business analysis, including: Requirements Gathering Project Management for the BA Use Cases Object  more...

Certificate in Applied Project Management Days ...t business. This program will identify problems currently faced in business and work to solve them throughout the program. The format provides the chance to try techniques without the expense or risk to your company or projects. Real-world projects are the hallmark of our evening certificate program. Throughout the 12 classes, we will address key topic areas in project management, including:  more...

Ucits & Sicavs This workshop provides a fast-track understanding of collective investment schemes in the UK and Europe. It explains the principles behind open-ended funds, regulations governing their marketing, investment powers, documentation, pricing, buying and selling and shareholder rights. The workshop will especially focus on the UCITS II (Management Company Directive) and UCITS III (Product Directive),  more...

IT Security: Management Briefing ...agement can assess and mitigate vulnerabilities currently faced by their organization. Upon successful completion of this course, participants will be able to: * Describe the risks of inadequate information protection and the need for computer security * Understand that maintaining information security is a process, and not something "solved" by products or technologies alone. *  more...

GIS Project Development and Process ...ess and the course highlights specific issues that may be faced at each stage. During the final day of the course students utilize what they have learned to complete an individual GIS analysis project. Who should attend Professionals using GIS or newly introduced to the technology will benefit from the conceptual approach to GIS analysis and spatial problem solving provided by this course.  more...

Advanced C++ Programming Advanced C++ programming course, covering issues faced when using C++ for large scale development. Covers templates, stl, memory management and efficiency tips and tricks  more...

Abrasive Wheels It's ironic that some companies see Health Safety and Training as an expensive commodity that seems to have little or no effect. It is proven that where companies have and enforce Health Safety and Training, report increased productivity leading to increased turn over, better staff motivation, less staff turnover and less sickness leave. With litigation against companies being higher than  more...

Abrasive Wheels It's ironic that some companies see Health Safety and Training as an expensive commodity that seems to have little or no effect. It is proven that where companies have and enforce Health Safety and Training, report increased productivity leading to increased turn over, better staff motivation, less staff turnover and less sickness leave. With litigation against companies being higher than  more...

Certificate in Applied Project Management Evenings ...t business. This program will identify problems currently faced in business and work to solve them throughout the program. The evening format provides the chance to try techniques without the expense or risk to your company or projects. Real-world projects are the hallmark of our evening certificate program. Throughout the 24 classes, we will address key topic areas in project management,  more...

ITIL Practitioner Certificate - Financial Management This three day course explores the guidance in ITIL FinancialManagement to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Financial Management in the afternoon of day three of the course.  more...

ITIL Practitioner Certificate - Service Desk/Incident Management This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline.  more...

ITIL Practitioner Certificate - Problem Management This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline.  more...

ITIL Practitioner Certificate - Change Management This three day course explores the guidance in ITIL Change Management to understand the processes involved in Change Management and the opportunities and challenges faced when implementing and working with the discipline. This course is used in preparation to undertake the EXIN Practitioner Certificate in Change Management in the afternoon of day three of the course.  more...

ITIL Practitioner Certificate - Service Level Management This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.  more...

ITIL Practitioner Certificate - Configuration Management This three day course explores the guidance in ITIL Configuration Management to understand the proceses and challenges faced when implementing and working with the discipline. The course is used in preparation to undertake the EXIN Practitioner Course exam in Configuration Management in the afternoon of day three of the course.  more...

Supporting People Through Change ...ugh Change "Steps for easing the pain" When managers are faced with implementing change in the workplace they are looking at a tough job. Employees can become distracted, confused, angry, stressed-out, not to mention afraid for their jobs, all of which can result in lowered morale and decreased performance. How can a manager successfully implement change while still maintaining employee  more...

Legal Aspects of Purchasing This 1-day program will cover the gamut of legal aspects of purchasing faced by the buying community. The Uniform Commercial Code and the differences between buying products and services will be highlighted. The principles of agency, contracts, authority, warranties, inspection and acceptance, termination, applicable laws, remedies, claims, and offer and acceptance will be covered.  more...

Developing People for Excellence ... coaching skills in handling typical real-life situations faced by them; and Make learnings into actionable points. WHO SHOULD ATTEND Managers with 8-10 years of work experience, and with direct reports PROGRAMME CONTENTS Understanding Leadership: People Development Inspiring Attitudes for Mentoring and Coaching FRAMEWORK AND DEFINITIONS What is Mentoring? Mentoring and  more...