From Serebra Learning Corporation
Project Management: Quality Standards 
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers
Deming,
Juran, and
Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use
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Facilitating On-site and Virtual Teams 
...facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of maturing teams
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The Call Center Industry 
When people pick up a phone and hear someone greeting them from the
XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Consulting with the External Client Simulation 
...ls. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a consultant at
LocoMotion Think Tank. Your assignment is to
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The Technical Professional as Internal Consultant 
...provements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the consultant's role, and
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Strategies for Facilitating Critical Thinking 
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria
Marsick's words illustrate why businesses can no longer thrive on the unexamined
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Developing Career Plans for Your Technical Professionals 
Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a
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Leadership Development for Technical Professionals 
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Leading Change from the Front Line 
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Six Sigma Team Leadership 
By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency,
Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to
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Web Services and Service-oriented Architecture 
To understand the concepts underpinning web services
Application and web developers wishing to attain competency in developing web services using the main web service technologies
SOAP,
WSDL, and
UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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Using UDDI 
To understand the concepts behind and the implementation of the
UDDI 2.0 and 3.0 specifications
Application and web developers wishing to attain competency in developing web services using the main web service technologies
SOAP,
WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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Testing and Instrumenting C Applications 
To introduce the concepts of software testing and debugging and to describe the use of the
Debug and
Trace programmatic classes in the .NET Framework class library and the
Visual Studio .NET and
SDK interactive debuggers
Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing
MCAD or
MCSD .NET
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Testing and Instrumenting Web Applications in C 
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in
Visual Studio .NET or pursuing
MCAD or
MCSD .NET certification
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Programming Constructs of C 
This course presents the concept of structures, arrays, and strings within a C program. This course also covers how to create functions, including overloaded and inline functions. In addition, the students learn how to create pointers, and the application of pointers. Finally, the students learn the concept of classes and objects in C . Programmers who have functional experience in programming
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COBOL Calculation Applications 
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on
ANSI X3.23-1974 and ANSI X3.23-1985 COBOL
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Firewalls and VPNs 
To explain how firewalls and
VPNs facilitate network security
Network administrators, firewall administrators, systems administrators, application developers, and IT security officers
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Designing Cisco Network Service Architectures Part 4 
This is the last in a five-part curriculum that prepares the learner to take the Designing Cisco Network Service Architectures (
ARCH) v1.0 exam. The course focuses on designing
Enterprise wireless networks IP telephony solutions content networking solutions and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
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Designing Cisco Network Service Architectures Part 5 
This is the last in a five-part curriculum that prepares the learner to take the Designing Cisco Network Service Architectures (
ARCH) v1.0 exam. The course focuses on designing
Enterprise wireless networks IP telephony solutions content networking solutions and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
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MS Office 2000: Excel for Experts I 


This course teaches the student how to customize the
Excel interface, automate tasks and perform complex calculations. The student will also look at generating customized reports to facilitate analysis and decision-making.
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Conducting Meetings: Managing a Meeting 
Conducting
Meetings:
Managing a
Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.
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Negotiating: The Negotiation Process 
Negotiating:
The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition this program discusses the different
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Virtual Teams: Communicating Effectively 
In
Virtual Teams:
Communicating Effectively in Virtual Teams participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication as well as what technological innovations facilitate communication among virtual team members.
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Working with Fireworks 4 
The
Working with
Macromedia Fireworks 4 WBT is the first course in the
Fireworks 4 curriculum. This course acquaints users with the features and components of Fireworks 4 and discusses the tools and preferences in Fireworks that facilitate
Web graphics development. It also provides information about the processes involved in creating and modifying bitmap and vector graphics. Additionally this
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From 123-CBT Computer Based Training
Designing Cisco Network Service Architectures Part 5 

...solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
Learn To:
Identify features of
Cisco wireless communication architecture.
Identify components of a Cisco wireless solution.
Identify radio frequency design considerations for an enterprise
WLAN solution.
Identify features of content networking.
Identify features of the
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Introduction to E-Commerce 

...e transactions with cryptography.
Identify standards to facilitate e-commerce.
Unit 3:
E-Commerce in
Enterprise (2 hours)
Identify online marketing and promotion methods.
Identify methods of managing online customer interactions.
Identify the stages in a typical online transaction.
Identify the role of e-commerce content development.
Identify usability and compatibility
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Career Development Excelling in Your Career 

...k you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2:
Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a professional image. Recognize steps for marketing your career. Follow
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Excellence in Service Working With Upset Customers 

...ours) Identify what types of nonverbal communication facilitate a positive business transaction. Identify what types of verbal communication to avoid when serving an upset customer. Identify what types of verbal communication facilitate a positive business transaction. Identify what negative filters you should avoid when serving customers. Unit 3:
Serving Upset Customers (1 hour)
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Conducting Meetings Managing a Meeting 

...eader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and
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Facilitation The Effective Facilitator 

... quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3:
Facilitative Strategies (0.5 - 1 hour) Facilitate a meeting using verbal strategies. Facilitate a meeting using nonverbal strategies. Enhance your credibility as a facilitator using
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Facilitation The Facilitation Process 

...acilitator. Use strategies to facilitate a team during each of its stages. Apply methods to use consensus effectively. Open and close a meeting effectively. Audience
Managers who want to learn how to facilitate a team during the four stages of team development. Deployment
Options e-Learning
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Facilitation Facilitating Challenging Situations 

...ps to foster healthy debates. Facilitate five types of difficult team members. Use a communication process to minimize interpersonal conflicts. Apply a process to handle team resistance. Perform an intervention using the facilitative process. Audience
Managers who want to learn
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Negotiating The Negotiation Process 

...onduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate.
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Team Participation Decision Making in Teams 

...sion making. Apply guidelines that facilitate the decision making process. Explain how groupthink impedes decision making. Use the fundamental steps for decision making. Identify the benefits of consensus. Simulation Overview: In this simulation, you will be
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Virtual Teams The Fundamentals 

In
Virtual Teams:
The Fundamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To
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Virtual Teams Communicating Effectively 

... communication, as well as what technological innovations facilitate communication among virtual team members. Learn To Use the communication design process to enhance communication in a virtual team. Use the
TRUST acronym to make virtual team communication more effective. Identify the technological
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E-Business Part 6 Working with Employees 

...orkplace. a
Identify features of an intranet that facilitate the exchange of information within an organization. a Identify the benefits of an intranet for organizational decision-making. a Identify the benefits of an intranet for departments within an organization. a Identify the role of knowledge management applications in the development of business
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