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From Serebra Learning Corporation
Face to Face Communications : Making a Contribution to a Meeting
   Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can more...Project Management: Quality Standards
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use more...Facilitating On-site and Virtual Teams
...facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of maturing teams more...The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: more...Consulting with the External Client Simulation
...ls. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a consultant at LocoMotion Think Tank. Your assignment is to more...The Technical Professional as Internal Consultant
...provements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the consultant's role, and more...Solving Problems Logically The Problem Solving Process
This course outlines the fundamental steps for effective problem solving and identifies attitudinal characteristics that facilitate success. Professionals who want to resolve workplace challenges more effectively. more...Business Travel Safety Forming a Corporate Travel Safety Program
In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. The target audience for this program is more...Strategies for Facilitating Critical Thinking
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined more...Virtual Team Management Coaching Virtual Team Members
In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the more...Developing Career Plans for Your Technical Professionals
Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a more...Leadership Development for Technical Professionals
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as more...Addressing Problem Performance Simulation
...nform them of these problem performance issues as well as facilitate improved performance using various methods, including discipline and developing a performance improvement plan. This simulation is based on the SkillSoft series "Managing Problem Performance" and contains links to the following courses: MGMT0163 and MGMT0164. Managers, supervisors, project team leaders, and human resource more...Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is more...Six Sigma Team Leadership
By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to more...Web Services and Service-oriented Architecture
To understand the concepts underpinning web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...Using UDDI
To understand the concepts behind and the implementation of the UDDI 2.0 and 3.0 specifications Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...Testing and Instrumenting C Applications
To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET more...Testing and Instrumenting Web Applications in C
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...Testing and Instrumenting Web Applications in VB NET
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...Testing and Instrumenting VB NET Applications
To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET more...C 2005 Threading Service Processing and Application Domains
To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...Visual Basic 2005 Threading Service Processing and Application Domains
To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...ADO NET Connections and Commands
To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design C# programmers and candidates for the Microsoft MCSD and MCAD certification paths more...Programming Constructs of C
This course presents the concept of structures, arrays, and strings within a C program. This course also covers how to create functions, including overloaded and inline functions. In addition, the students learn how to create pointers, and the application of pointers. Finally, the students learn the concept of classes and objects in C . Programmers who have functional experience in programming more...COBOL Calculation Applications
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL more...e-Business Part 6 Working with Employees
This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The sixth course more...Firewalls and VPNs
To explain how firewalls and VPNs facilitate network security Network administrators, firewall administrators, systems administrators, application developers, and IT security officers more...Telephony Class of Service and Call Admission
recognize how to implement a telephony Class of Service (CoS) within in a Cisco CallManager cluster, configure a Cisco IOS gatekeeper for call admission control, and configure SRST on a Cisco IOS gateway. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam more...Designing Cisco Network Service Architectures Part 4
This is the last in a five-part curriculum that prepares the learner to take the Designing Cisco Network Service Architectures (ARCH) v1.0 exam. The course focuses on designing Enterprise wireless networks IP telephony solutions content networking solutions and storage networking solutions. Case studies facilitate applied learning wherever appropriate. more...Designing Cisco Network Service Architectures Part 5
This is the last in a five-part curriculum that prepares the learner to take the Designing Cisco Network Service Architectures (ARCH) v1.0 exam. The course focuses on designing Enterprise wireless networks IP telephony solutions content networking solutions and storage networking solutions. Case studies facilitate applied learning wherever appropriate. more...MS Office 2000: Excel for Experts I
This course teaches the student how to customize the Excel interface, automate tasks and perform complex calculations. The student will also look at generating customized reports to facilitate analysis and decision-making. more...Microsoft Office XP - Planning Collaborative Solutions Part 1: SharePoint Team Services, Smart Tags
...ices and the principal technologies within Office XP that facilitate sharing of line-of-business data. The course begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user roles and then moves into detailed coverage of Document Libraries and Discussion Boards. The other chief components of a SharePoint Team Services more...Conducting Meetings: Managing a Meeting
Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants. more...Negotiating: The Negotiation Process
Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition this program discusses the different more...Virtual Teams: Communicating Effectively
In Virtual Teams: Communicating Effectively in Virtual Teams participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication as well as what technological innovations facilitate communication among virtual team members. more...Working with Fireworks 4
The Working with Macromedia Fireworks 4 WBT is the first course in the Fireworks 4 curriculum. This course acquaints users with the features and components of Fireworks 4 and discusses the tools and preferences in Fireworks that facilitate Web graphics development. It also provides information about the processes involved in creating and modifying bitmap and vector graphics. Additionally this more...
From 123-CBT Computer Based Training
Designing Cisco Network Service Architectures Part 5
 ...solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
Learn To:
Identify features of Cisco wireless communication architecture.
Identify components of a Cisco wireless solution.
Identify radio frequency design considerations for an enterprise WLAN solution.
Identify features of content networking.
Identify features of the more...Designing Cisco Network Service Architectures Part 4
...solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
Learn To:
Identify ways in which QoS answers network requirements.
Match QoS architectures with their functions.
Identify the classification of a Cisco QoS solution.
Identify features of the CallManager component of a Cisco IP telephony solution.
Identify features of the more...Building an E-Commerce Business Case
This course provides the learner with information which addresses the relationship between costs and benefits.
Learn To:
Build Online Revenues.
About B2B Consumer Transactions.
About Sales and Services.
About Online Customer Relationships.
About the Virtual Value Chain.
Audience:
This course is intended for Managers and technical staff who are in a position to provide more...Oracle Reports R6 Enhance Reports
...y the situations in which layout mode buttons are used to facilitate layout modifications. Move a child object outside its enclosing parent object by using the Confine Mode button. Unit 3: Layout Object Properties Duration: 2 Hour(s) Create a link file to display file contents in the Layout Model by using the tool palette. Create a chart using the Chart Wizard in the Layout Model. more...Introduction to E-Commerce
...e transactions with cryptography.
Identify standards to facilitate e-commerce.
Unit 3: E-Commerce in Enterprise (2 hours)
Identify online marketing and promotion methods.
Identify methods of managing online customer interactions.
Identify the stages in a typical online transaction.
Identify the role of e-commerce content development.
Identify usability and compatibility more...Diversity Diversity in the Workplace
...nding your own culture and variances in other cultures. Facilitate communication on a deeper level by communicating across cultures and promoting inclusion. Audience: This course applies to all individuals in an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English more...International Business Essentials Succeeding as a Global Manager
...neering. Identify ways a Human Resources department can facilitate competitive advantage. Identify characteristics of a global manager. Identify methods for selecting candidates for international managers. Follow steps managers can take to solve problems cross-culturally. Implement strategies that global managers can use when managing cross-cultural conflict. Audience: Managers more...Career Development Excelling in Your Career
...k you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a professional image. Recognize steps for marketing your career. Follow more...Office XP - Planning Collaborative Solutions Curriculum
...ices and the principal technologies within Office XP that facilitate sharing of line-of-business data. The curriculum begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user roles, and then moves into detailed coverage of Document Libraries and Discussion Boards. The other chief components of a SharePoint Team more...Office XP Collaborative Solutions Part 1
...ices and the principal technologies within Office XP that facilitate sharing of line-of-business data. The course begins with an introduction to SharePoint Team Services and Team Services site architecture. It covers administrative issues and user roles, and then moves into detailed coverage of Document Libraries and Discussion Boards. The other chief components of a SharePoint Team Services more...Business Travel Safety Forming a Corporate Travel Safety Program
...a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. more...Excellence in Service Working With Upset Customers
...ours) Identify what types of nonverbal communication facilitate a positive business transaction. Identify what types of verbal communication to avoid when serving an upset customer. Identify what types of verbal communication facilitate a positive business transaction. Identify what negative filters you should avoid when serving customers. Unit 3: Serving Upset Customers (1 hour) more...Conducting Meetings Managing a Meeting
...eader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and more...Conducting Meetings Effective Meeting Communication
... Use effective listening and questioning techniques to facilitate information exchange during a meeting. Understand and interpret others' nonverbal communications. Audience Managers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits more...Facilitation The Effective Facilitator
... quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3: Facilitative Strategies (0.5 - 1 hour) Facilitate a meeting using verbal strategies. Facilitate a meeting using nonverbal strategies. Enhance your credibility as a facilitator using more...Facilitation The Facilitation Process
...acilitator. Use strategies to facilitate a team during each of its stages. Apply methods to use consensus effectively. Open and close a meeting effectively. Audience Managers who want to learn how to facilitate a team during the four stages of team development. Deployment Options e-Learning more...Facilitation Facilitating Challenging Situations
...ps to foster healthy debates. Facilitate five types of difficult team members. Use a communication process to minimize interpersonal conflicts. Apply a process to handle team resistance. Perform an intervention using the facilitative process. Audience Managers who want to learn more...Negotiating The Negotiation Process
...onduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. more...Team Leadership Conducting Productive Team Meetings
...ntify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with Icon. As their supervisor, you will need to effectively conduct a team meeting by following the more...Team Participation Decision Making in Teams
...sion making. Apply guidelines that facilitate the decision making process. Explain how groupthink impedes decision making. Use the fundamental steps for decision making. Identify the benefits of consensus. Simulation Overview: In this simulation, you will be more...Virtual Teams The Fundamentals
In Virtual Teams: The Fundamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To more...Virtual Teams Communicating Effectively
... communication, as well as what technological innovations facilitate communication among virtual team members. Learn To Use the communication design process to enhance communication in a virtual team. Use the TRUST acronym to make virtual team communication more effective. Identify the technological more...Virtual Team Mgmt Managing Virtual Team Relationships
In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary more...Virtual Team Mgmt Coaching Virtual Team Members
...eam members. Identify ways to facilitate the career development of virtual team members. Audience The target audience for this series is managers who are responsible for teams that include virtual members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total more...Cross-Functional Teams Cross-Functional Team Development
...eam communication. Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart. Use the steps for team decision making to reach a consensus decision. Use the elements for the TEAMGOALS acronym to resolve a challenge. Use team effectiveness and more...Microsoft NET Tech Overview Part 1 NET Platform Framework
... Servers. o Identify features of the .NET platform that facilitate the use of smart devices. Unit 2: .NET Framework 1 hour o Identify key elements of the .NET framework. o Identify key features of the CLR. o Identify features of the CTS. o Identify benefits of Intermediate Language (IL) within the .NET framework. o Identify features of managed code. o Identify features of .NET more...E-Business Part 6 Working with Employees
...orkplace. a Identify features of an intranet that facilitate the exchange of information within an organization. a Identify the benefits of an intranet for organizational decision-making. a Identify the benefits of an intranet for departments within an organization. a Identify the role of knowledge management applications in the development of business more...
From JED New Media inc.
Conducting Focus Groups with Flair
Explore the fundamentals of conducting focus groups. The techniques provided here will help you gain maximum client feedback and cooperation. The focus group context can be software development, product/services launches, marketing campaigns or opinion polls. more...Successful Team Dynamics
Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination. more...
From Lean Manufacturing Consulting, Inc.
On-Line Lean Manufacturing Training and Certification
  ...rected studies, all participants will have the ability to facilitate lean manufacturing events in their workplace. Includes all course materials and an Evolver (Full Edition) lean training kit, a $99.95 value.
Certification Requirements:
1. Participants will be graded on a combination of written exams and the completion of one lean project. Course materials will be presented over a 5 more...
From The Virtual Training Company
Introduction To XML
...g many different kinds of data. Its primary purpose is to facilitate the sharing of data across different systems, particularly systems connected via the Internet. XML allows more control over data and is instumental in the use of RDF, RSS, XHTML and SVG. VTC Author, Mark Long guides you through the first steps of utilizing XML for your data and your websites. Whether you are building an RSS more...
From Teach Me IT
Programming Constructs of C++
This course is the second course of the four courses in the Programming using C++ curriculum. The title of this course is: Programming Constructs of C++. This course presents the concept of structures, arrays, and strings within a C++ program. This course also covers how to create functions, including overloaded and inline functions. In addition, the students learn how to create pointers, and the more...Working with Fireworks 4
...and discusses the tools and preferences in Fireworks that facilitate Web graphics development. It also provides information about the processes involved in creating and modifying bitmap and vector graphics. Additionally, this course provides an overview of using masks and layers, and creating frames and animations in Fireworks. After completing this course, the user will be able to:
Identify more...
From Telework Collaborative
Understanding Telework An Online Course for Employees
  ...rogram implementation handbooks and training materials to facilitate the implementation of telework Statewide. Today, the State of Arizona Telework Program has been successfully implemented in one hundred agencies and includes over 3,400 active teleworkers. The State of Arizona Telework Program has received several dozen local and national awards for innovation and replicability and serves as a more...
From Skillspride Online Training
Searching the Internet - Tools & Techniques
... Collaborative Filtering systems are being developed to facilitate efficient information searching. These search tools can be used to derive any information from the Internet, but for effective searching they require application of the right techniques. Course readers will learn the optimum use of search techniques and tools involving search engines, directories, discussion forums, robots, more...Facilitation Skills for IT Staff
...facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major projects. The course involves readers more...
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