Online Facilitating eLearning Training

Facilitating On-site and Virtual Teams Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of  more...

Completing Outbound Sales Calls You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved  more...

Strategies for Facilitating Critical Thinking Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

From Technical Professional to Leadership Simulation For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these  more...

The Who What Why of ISO 9000 2000 This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by  more...

Norton Personal Firewall 2005 ... learn about keeping hackers out and personal data in and facilitating robust firewall protection by automatically hiding your PC on the Internet and blocking suspicious connections. You will also learn about protecting your privacy using the Personal Firewall by preventing confidential information from being sent out without your knowledge. The course is intended for users with experience in  more...

Defining the Issue: Analyze Problems Creatively This course introduces learners to several problem resolution methods. Tips for successfully facilitating a brainstorming session are also provided.  more...

Conducting Meetings: The Meeting Process Conducting Meetings: The Meeting Process provides participants with a framework for planning participating in and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals.  more...

Facilitation: Facilitating Challenging Situations In Facilitation: Facilitating Challenging Situations participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically they will learn how to handle difficult team members the best way to confront team resistance and the most effective way to resolve conflicts among team members.  more...