Online Factors eLearning - Training Resources

Starting A Business?: How To Develop An Effective Business Plan ...you`ll gain new and invaluable insights into it`s success factors and strategic `drivers.`. All companies should have a business plan. A well researched, analyzed and written Business Plan can be used by your company to: 1) secure resources and/or investment funding, 2) provide a `road map` that guides all company activity, 3) integrate the activities of all functional departments within the  more...

Spanish Language: Office Safety (Seguridad en la Oficina) ... Manual Handling and Ergonomics, Chemicals, Environmental factors such as Air and Noise, Housekeeping, Slips, Trips and Falls, Occupational Aggression and Violence, and Fire are discussed.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Office  more...

QPRT Suicide Risk Assessment and Training ...ological and legal perspective. In addition, suicide risk factors, the epidemiology of suicide, the relationship of suicide to mental illness and substance use, suicide risk reduction practices and limitations in suicide risk assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? This course is designed for everyone who evaluates and treats suicidal persons,  more...

QPR Suicide Triage Training ...k assessment and documentation. In addition, suicide risk factors, the epidemiology of suicide, the relationship of suicide to mental illness and substance use, suicide risk reduction practices and limitations in suicide risk assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire  more...

Professional Bar Management Mastery Level Certification ...that will put you on the road to understanding the unique factors of the bar business. Kellie has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are well-known for their superior performance and she has trained many managers and bar owners, some even with years of experience. Some states  more...

Project Management Concepts and Strategies ...d the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year. Welcome to Project Management Series This series provides a detailed examination of project management concepts and  more...

Professional Bar Management ...omers and employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and  more...

Motivating Employees ...ggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a  more...

Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our  more...

Compensation Training & Certification Program Learn the basics of Compensation and earn a "Fundmentals of Compensation" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program.  more...

Bartending to the Max-Online ...g your choice of a bartending education, keep in mind the factors that are necessary to perform all aspects of the job. Memorizing 300 recipes does not make you a professional bartender. Additionally, having an understanding of the bar manager's job will help you get better bartending positions.I'm still leery about the online format of a bartending class, so can you tell me what type of  more...

Bartending the Easy Way-Online ...g your choice of a bartending education, keep in mind the factors that are necessary to perform all aspects of the job. Memorizing 300 recipes does not make you a professional bartender.I'm still leery about the online format of a bartending class, so can you tell me what type of homework is involved? You will be provided 14 lessons to read and study, then a quiz will follow each lesson.  more...

Basics of Effective Communication Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful  more...

Planning and Implementing an Active Directory Infrastructure To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an Active Directory infrastructure  more...

Determining Project Quality Standards and Milestones To recognize the factors in establishing the project quality standards and milestones  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this  more...

Planning Your Field Sales Approach ...factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...

Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'  more...

Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and  more...

Completing Inbound Sales Calls ...n the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound  more...

Managing the Creative Elements of Brands ...aps it was the packaging design. It could be one of these factors or a combination thereof, but the fact still remains: out of 25 brands of laundry detergent, you decided only one of them is good enough to wash your clothes. It's a tough market, so what can you do to stand out? This course is designed to help you analyze all the creative elements of a brand in order to help you build your  more...

Elements of Marketing Strategy ... and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. Apply the best thinking and  more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

Developing Fundamental Critical Thinking Skills ...stributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize your inferential and evaluative competence to achieve better planning and decision-making efficiencies.  more...

The Foundations of Creativity and Innovation What is creativity, and how does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it?As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Industry Overview Federal Government The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...

Trends in Coaching ...ange, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Team Feedback A Guide ...ctive teams depend on synergy between individual and team factors. In this course, you will learn what makes teams successful, and how effective feedback at team level contributes to this success. You will work through a process for giving feedback in a team situation, and explore methods for communicating feedback. In addition, you will consider how the team can be motivated and inspired  more...

Defining Emotional Intelligence ...Q provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life, relationships, and the workplace. In this course, you'll learn more about these  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Customer Relationship Management - Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

Managing Business Risk - Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks.  more...

Project Life Cycles and Stakeholders ...als must understand what a project life cycle is and what factors can influence it.In this course, learners will be introduced to concepts and information about project lifecycles. They'll have the opportunity to define project phases and recognize the differences between project and product life cycles. Additionally, learners will begin to identify, and factor in, how project stakeholders can  more...

Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Troubleshooting and Closing the Project ...factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the  more...

Virtual Team Management - Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Updating the Linux Kernel To identify the main factors involved in installing, configuring, and managing the Linux kernel  more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...

Design of Experiments DOE By the time they reach the Six Sigma?? Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process  more...

Design and Analysis In the Six Sigma?? Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the  more...

Experimenting for Process Improvement ...ues used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated statistical tools used to optimize performance during the Improve phase. You will learn about Response Surface Methodology (RSM) and  more...

HR s Strategic Role in the Organization HRCI SPHR ... of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are  more...

The Ins and Outs of Capital Budgeting ...ge your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money.  more...

Introduction to Online Branding Are you thinking about moving a product into the e-marketplace; that is, sell it on the Internet? This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Challenges of the 21st Century ...changing times. It must grow and change based on internal factors that are prevalent in one time, and obsolete in the next. The 21st century brings its own unique set of challenges that leadership must accommodate. In this course, you'll learn how evolving work environments affect leadership. You'll explore the implications of 21st century trends like virtual employees and portable assets, and  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Design of Experiments and Validation of Solutions in Six Sigma ...ma project. During the course, basic DOE concepts such as factors, levels, interactions, and main effects are introduced. The course also explores the full and fractional factorial designs and the DOE process. In addition, it teaches how to select, test, and validate solutions using a variety of analysis, screening, and testing tools commonly used in Six Sigma. This course is aligned with the  more...

Balanced Scorecard - Corporate Strategy In "Balanced Scorecard: Corporate Strategy," you will learn how to develop and formalize your organization's corporate strategy to achieve strategic business objectives. You will also learn the role a balanced scorecard plays in the strategic-planning process, as well as other models and tools that enable you to execute a strategic analysis. Finally, you will learn which pitfalls to avoid and  more...

Balanced Scorecard - Measuring Business Objectives In "Balanced Scorecard: Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Supply Chain Management Using Models ...esses within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply chain strategy. Identify characteristics of the quadrants of the sourcing strategy matrix. Match levels in sourcing strategy with their characteristics. Identify primary sources leading to significant improvements in the supply  more...

Linux Technology Overview Part 1 Technical Business Considerations ...ovides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To • Identify the features of the history of  more...

Linux Technology Overview Curriculum ...vides background knowledge about Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it teaches the technical features of Linux, using the shell  more...

CIW Security Professional Intrusion Detection Threat Analysis ...ntify features of host-based IDS applications. Identify factors to be considered for an IDS implementation. Identify steps to conduct security scan using eTrust. View host network activity in eTrust. Identify the steps to generate intrusion detection activity report in eTrust. Unit 2: Log Analysis (2 hours) Identify key aspects of creating baselines for log analysis. Identify  more...

CIW Security Professional Network Security Introduction ...entify features of access control methods. Identify the factors that determine the encryption strength. Identify features of auditing methods. Identify guidelines for administering security. Identify the physical level security principles. Identify the types of strategic level security principles. Identify characteristics of security standards. Match security services with their  more...

Oracle9i Performance Tuning Architecture Strategy ...em-wide statistics with their functions. o Identify the factors taken into consideration in selecting the physical structure for data. o Match the index types with their benefits. o Identify the key usage of index organized tables. o Identify the features of the Database Resource Manager. o Identify the guidelines used to administer resource consumer groups. o Identify the processes  more...

Oracle9i Database Admin Perform Database Backups ...te a standby database. Learn To • Identify the factors to consider when defining a backup and recovery strategy. • Multiplex control files by copying them with an operating system utility. • Place a log member from two log groups in a specific directory. • Identify the implications of operating an Oracle database in NOARCHIVELOG mode. • Change the state of  more...

Oracle9i Database Admin Manage Storage Structures Course Overview The Oracle 9i Database Administration: Manage Storage Structures course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle9i. In this course, participants learn the concepts associated with storage structure components. In addition, this course teaches users the procedures for managing segment free space, undo  more...

Oracle9i Database Admin Create a Database ...ME subdirectories. • Identify the requirements and factors considered while creating a database, the guidelines for planning the physical database design, the registry entries that must be specified for proper database functionality, and create a password file. • Identify the types of parameter files, create a parameter file by editing settings in the init.ora file, and start an  more...

BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting ...; Create a map by using BizTalk Mapper. • Identify factors to consider when creating links between map elements within BizTalk Mapper. • Match BizTalk Messaging Manager objects with their functions. • Identify key factors to consider when creating organizations with BizTalk Messaging Manager. • Identify features of organization identifiers in BizTalk Messaging  more...

CIW E-Commerce Designer Part 1 Foundations ...ks and Law and the Internet. Learn To Identify the factors that drive e-commerce. Identify the differences between e-commerce and traditional commerce. Identify the differences between the main e-commerce categories. Identify the features of business-to-business (B2B) networks. Identify the features of electronic publishing (EP). Identify the features of electronic publishing (EP)  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... the features of declared temporary tables. Identify the factors to consider when using declared temporary tables. Identify the way in which savepoints control the outcome of transactions. Identify the new features of federated databases. Identify the new features of the SQL Explain utility. Identify changes in the Control Center, db2look, and Database System Monitor utilities. Audience  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... the features of declared temporary tables. Identify the factors to consider when using declared temporary tables. Identify the way in which savepoints control the outcome of transactions. Identify the new features of federated databases. Identify the new features of the SQL Explain utility. Identify changes in the Control Center, db2look, and Database System Monitor utilities. Audience  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 Course Overview This is the last course in a five part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. Learn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring.  more...

Exchange 2000 Infrastructure Design--Part 4 ...pertext Transfer Protocol (HTTP) protocol. Identify the factors to consider when creating a maintenance plan. Identify the guidelines for testing an Exchange 2000 Server system implementation. Identify the elements of Exchange 2000 Server trend analysis. C ontent Emphasis Conceptual A udience Candidates for this course operate in medium to very large computing environments  more...

Exchange 2000 Infrastructure Design--Part 3 ...ctor for migration to Exchange 2000 Server. Identify the factors to be considered when migrating from Novell GroupWise. Identify the considerations involved in using the Lotus Notes Connector for migration to Exchange 2000 Server. Identify the features and functions of the Migration Wizard. Identify the features of the Active Directory Account Cleanup Wizard. Merge duplicate user accounts  more...

Exchange 2000 Infrastructure Design--Part 2 ...of security and administration permissions. Identify the factors to be considered when using routing groups. Identify the features of a Simple Mail Transfer Protocol (SMTP) connector. Identify the features of an X.400 connector. Identify the features of the link state table. Identify the features of the link state algorithm (LSA). Sequence the steps in the process by which Exchange 2000  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...ents necessary to run the GroupWise client. Identify the factors to consider when setting up the client software. Identify the locations that the client checks to determine how the client will connect to the POA. Grant NDS and file system rights using the GroupWise Administrator. Verify that a user has an assigned IP address using Windows 95. Identify the functions of the Imaging and  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...ing the priority in which GPOs are applied. Identify the factors that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...ing the priority in which GPOs are applied. Identify the factors that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ...organization that determine the domain design. Identify factors to be considered when designing the initial Active Directory domain. Identify the business considerations for choosing a multiple domain structure. Identify the technical considerations for choosing a multiple domain structure. Identify the purpose of sites in an Active Directory environment. Identify the factors  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ...organization that determine the domain design. Identify factors to be considered when designing the initial Active Directory domain. Identify the business considerations for choosing a multiple domain structure. Identify the technical considerations for choosing a multiple domain structure. Identify the purpose of sites in an Active Directory environment. Identify the factors  more...

Designing Cisco Internetwork Solutions Part 2 ... addressing, including IPv6. Learn To: Identify factors to consider when designing an Enterprise Campus. Match types of transmission media with their characteristics. Distinguish between switched Local Area Network (LAN) and shared LAN segmentation technologies. Identify characteristics of Wide Area Network (WAN) technology. Identify considerations for determining application  more...

Oracle8i Backup and Recovery Strategies Backups ...recovery goals of a database administrator. Identify the factors to be considered when defining a backup and recovery strategy. Differentiate between the user and server processes for user interaction with a database. Match the key Oracle memory structures with their functions. Match the functions of the key background processes with their functions. Match the key Oracle server file  more...

Oracle8i Database Admin Manage Storage Structures ...read consistency when a transaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a database opens. Change the rollback segment storage parameters by  more...

Oracle8i Database Admin Create Databases ...LE_HOME subdirectories with their contents. Identify the factors to be considered when creating a database. Identify the requirements for creating a database. Identify the guidelines to be followed for planning a physical database design. Identify the steps involved in manually creating a database. Identify the registry entries that have to be specified for proper database functionality.  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...n of this course, students will learn how to identify the factors that need to be considered before registering a user in Notes R5; register a user in Notes R5; and install and configure Notes R5. L earn To: Identify the factors that need to be considered before registering a user in Notes R5. Register a user in Notes R5. Install and configure Notes R5. C ontent Emphasis  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration Course Overview This is the third course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to install the first server; and configure the server audience for the first server by using the Advanced Configuration setup method. L earn To: Install the first server. Configure  more...

Windows NT Server 4 0 Analysis and Optimization ...mpact on the Windows NT server performance. Identify the factors that affect the network performance. Match the tools for server analysis and optimization with their functions. Identify the options provided by Performance Monitor. Match the Performance Monitor objects with their descriptions. Identify the Performance Monitor view that should be used to display the data: Chart View Alert  more...

Windows NT Server 4 0 Implementing Directory Services Course Overview This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in  more...

Lotus Domino R5 System Admin Part 1 Planning a Notes Domino Infrastructure ...ntify the advantages of server segregation. Identify the factors that affect server workload. Identify the factors that affect network traffic. Identify the factors to consider while designing a mail routing plan. Identify the factors to consider while designing a replication plan. Unit 2: Planning a Domino Connection Duration: 3 - 4 Hour(s) Match the operating systems with  more...

Lotus Domino R5 Development Part 8 Application Architecture ...provide file security to the Domino server. Identify the factors that affect application performance. Identify the database design considerations for optimum application performance. Identify the form design considerations for optimum application performance. Identify the view design considerations for optimum application performance. Identify the shared resources considerations to achieve  more...

Building an E-Commerce Business Case ...fy the features of an online customer program. Identify factors to consider when building a brand. Identify the role of online brand equity. Identify ways of maximizing online brand identity. Identify the role of search engines in building brands. Unit 4: The Virtual Value Chain (2 hours) Identify ways in which e-commerce can impact primary activities. Identify ways in which  more...

Access 2000 Proficient User ... in a given table by using the Design view. Identify the factors to be considered while selecting an appropriate data type for a field. Modify an input mask by using the Design view. Modify a lookup field in a table by using the Design view. Unit 2: Applications and Database Administration Duration: 1 - 2 Hour(s) Import data into a new Access 2000 table. Link the data from an  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ... Restore Data Duration: 2 Hour(s) Identify the key factors for developing a system backup plan. Identify the functions of the Backup tool. Load a tape driver. Add a user to the Backup Operators group. Match the types of backups with their functions. Send a message to all the users logged on to a server. Disconnect users before making a backup. Select files to be backed up using  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ... Restore Data Duration: 2 Hour(s) Identify the key factors for developing a system backup plan. Identify the functions of the Backup tool. Load a tape driver. Add a user to the Backup Operators group. Match the types of backups with their functions. Send a message to all the users logged on to a server. Disconnect users before making a backup. Select files to be backed up using  more...

Oracle Reports R6 Control Reports ...ent development and runtime environments, and development factors for report execution in different GUI's. Identify the development factors to be considered for character-mode reports. Identify the steps for developing reports in different languages, using national language support and Translation Builder. C ontent Emphasis Skills-Based A udience Application Developers,  more...

Oracle8 Database Administration - Manage Data ...erver to implement unique and primary keys. Identify the factors to be considered while performing DDL on the tables referenced by a foreign key. Identify the factors to be considered while performing DML on the FK-PK related tables. Identify the various types of triggers with the situations under which they are executed. Disable triggers by using Oracle SQL Worksheet. Enable triggers by  more...

Oracle8 Database Administration - Manage Storage Structures ...read consistency when a transaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a database opens. Change the rollback segment storage parameters by  more...

Oracle8 Database Administration - Create Databases ...LE_HOME subdirectories with their contents. Identify the factors to be considered when creating a database. Identify the requirements for creating a database. Identify the guidelines to be followed for planning a physical database design. Identify the steps involved in manually creating a database. Identify the registry entries that have to be specified for proper database functionality.  more...

Oracle Report Builder Controlling Reports ...erent development and runtime environments Identify the factors to be considered for developing reports for execution in different GUIs, environments, and languages. C ontent Emphasis Skills-Based A udience Application developers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with  more...

E-Commerce Implementation Issues ...management of an e-commerce Web site database. Identify factors to consider when integrating legacy systems with e-commerce solutions. Unit 2: Further Implementation Issues (3 hours) Outline further issues in relation to implementing e-commerce. Identify key payment technologies and their processing mechanisms. Identify the role of digital receipts in selling digital products.  more...

Evaluating E-Commerce Options ...e. Learn To: The Market Environment. External Factors. Core Developer Technologies. Programming Paradigms. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. This course will therefore assist learners in evaluating the relevance of e-commerce to their business goals. Deployment:  more...

NDS Design and Implementation Part 1 ...f a partition. Identify the types of replicas. Indicate factors that affect partitions and replicas. Identify guidelines to determining partition boundaries. Identify benefits of a replica placement strategy. Unit 4: Time Synchronization Duration: 2 Hour(s) Identify the importance of time synchronization on a network. Match each IPX server type with its description. Identify  more...

Exchange Server 5 5 Concepts and Administration - Part 3 ...e size maintenance methods with their uses. Identify the factors to be considered when planning a backup strategy. Select a backup strategy for a given scenario. Make a backup of the Microsoft Exchange Databases on a tape drive by using the Backup option. Identify the functions of the Exchange Server-specific switches. Identify the methods to verify the success of a backup event. Identify  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ...e activities in designing a data warehouse. Identify the factors that determine the frequency with which a data warehouse is refreshed. Identify the factors that determine the frequency with which a data warehouse is archived. Identify the factors that need to be considered to filter data in a data warehouse. Identify the features of the architectural approaches for data warehouse design.  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 ...n: 2 - 3 Hour(s) Match the deployment method with the factors to be considered when planning a deployment. Select the appropriate deployment strategy for a given scenario. Identify the reasons to select Microsoft Systems Management Server (SMS) as an aid in deploying a solution. Identify the reasons to select Zero Administration for Windows (ZAW) as an aid in deploying a solution.  more...

Visual InterDev 6 0 Accessing Remote Data ...s that occur when RDS displays a recordset. Identify the factors to be considered when using the DataSource object to bind data to elements in an HTML page. Insert an RDS.DataControl object in an HTML page by using the Object tag. Write the code to send a database query by using the Refresh method of the ADC RDS.DataControl object. Create a sub procedure to navigate through the records in a  more...

Brand Management Developing a Brand Strategy ...uity (0.5 - 1 hour) Identify the factors you should consider when building a brand extension. Sequence the steps for creating a secondary brand. Identify reasons for using secondary brands. Identify the steps for creating a sub-brand. Identify reasons for using sub-brands.  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Developing a Winning Strategy ...rrent market conditions and consumer trends and about the factors you should consider when researching potential clients. Unit 3: Consult with Your Clients (0.5 - 1 hour) Correctly list the three steps of the consulting strategy. Complete the three steps of the consulting strategy. Calculate a client's return on  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Sales Management Leading a Sales Team ...ll learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings.  more...

Sales Management Motivating Sales Teams to Win ...hat you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you can take to ensure that sales  more...

Strategic Management Analyzing Strategic Options ...capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the definition of a strategic audit. Review the appropriate information when conducting a strategic audit.  more...

Managing Business Risk Developing a Risk Management Plan ...rners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences between traditional and contemporary risk management.  more...

Managing Business Risk Financing Contingency Planning ... forms of self-insurance. Identify factors influencing a company's decision to self-insure. Simulation Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

Visual InterDev 6 0 Planning a Web Application ...e planning guidelines and the performance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design. L earn To: Examine the key concepts involved in planning a Web site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify  more...

SAP R 3 and the Euro ...sks. The first unit introduces the political and economic factors determining the introduction of the EURO and the second unit examines the conversion process itself. L earn To: Effects on corporate strategy. Effects on company areas. Purchasing and sales. Business objectives. General and special objectives. Conversion scenarios. C ontent Emphasis Informational  more...

Business Intelligence Course Overview This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is  more...

Introduction to Data Warehousing ...warehouse. Identify the types of metadata. Identify the factors impacting the refresh time period of the data warehouse. Identify the methods for capturing the changed data. Identify the benefits of replication for refreshing the data in the warehouse. Identify the storage requirements of a warehouse database. Identify the requirements to manage a query process in a data warehouse.  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...to improve performance. L earn To: Identify the factors that affect network traffic. Identify the factors that affect parsing. Identify the guidelines for the reuse of parsed code. Identify the factors in SQL code design that affect response time. Identify the methods to improve network performance. Identify the differences in optimization approaches. Influence the  more...

SQL Server 7 0 System Administration - Part 4 ...r-defined error. Define an alert response. Identify the factors that cause looping alerts. Identify the features of a multiserver environment. Define a master server. Define a target server. Identify the facts to consider when making changes to a job in a multiserver environment. Identify the features of SQL Server Web Assistant. Create an HTML file. Execute a defined Web Assistant  more...

Site Server 3 0 Implementation - Part 2 ...fy ways to optimize cataloging performance. Identify the factors to be considered to optimize system usage by Search. Unit 2: Personalization & Membership Duration: 3 - 4 Hour(s) Identify the components of Membership Server. Select the basic attributes of a replicated multiple server configuration. Perform the steps to create a Membership Server instance. Perform the steps to  more...

Visual InterDev 6 0 Planning a Web Application ...e planning guidelines and the performance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design. L earn To: Examine the key concepts involved in planning a Web site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify the  more...

International Business Essentials The Global Business Environment ... exchange market. Define spot exchange rate. Identify factors that provide insurance against foreign exchange risk. Demonstrate understanding of the factors that prevent foreign exchange risk. Define PPP theory. Define Law of one price. Demonstrate familiarity with the PPP theory. Demonstrate familiarity with the Law of One Price. Demonstrate an understanding of foreign exchange  more...

Diversity Managing Diversity in the Workplace Team leaders, supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture  more...

International Business Essentials Succeeding as a Global Manager ...al enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...at is based on the business, organizational and technical factors. Identify how to plan a secure and effective strategy for creating security groups, delegating administration, and placing and inheriting security policies. C ontent Emphasis Skills-Based A udience This course is intended for System Administrators and System Analysts. Participants should have taken Microsoft  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...at is based on the business, organizational and technical factors. Identify how to plan a secure and effective strategy for creating security groups, delegating administration, and placing and inheriting security policies. C ontent Emphasis Skills-Based A udience This course is intended for System Administrators and System Analysts. Participants should have taken Microsoft  more...

SCO SVR 5 --Part 1 Basic Administration ...tify the hardware requirements for installing. Identify factors to be considered before installing Unixware 7. Identify the location of user setup and login files. Identify the characteristics of disk partitions. Identify the different types of file systems. Identify CLI commands that can be used to manage a file system. Identify the features of the System Logs Manager. Identify  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...ron Triangle relates to corporate success. Identify the factors that are important to senior executives. Identify why it is difficult to sell project management to senior executives. Identify effective methods for selling project management to senior executives. Select the appropriate approach to be used with different types of senior executives. Unit 3: Implementing Project  more...

Strategic Sales Developing Executive Proposals In Strategic Selling: Developing Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the  more...

Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of  more...

Balanced Scorecard Implementing ... steps for building a balanced scorecard. Identify the factors that impact the financial perspective. Identify the factors that impact the customer perspective. Identify the categories that impact the internal process perspective. Identify the categories that impact the learning and growth perspective. Match the characteristics of measures to each perspective. Unit 3: Building  more...

Balanced Scorecard Measuring Business Objectives ...e ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s balanced scorecard. Learn To: Identify the importance of communication when using the balanced scorecard. Identify ways that an organization can provide sufficient support to its critical  more...

Self Development Increasing Your Assertiveness ...assertive behavior. Identify three factors that influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through  more...

Self Development Improving Your Memory ...emember information. Recognize the factors that influence the performance of your memory. Identify affects stress can have on your memory. Recognize methods of reducing the affects of stress. Simulation Overview: In this simulation, you will meet with Alexis Bell, one of Icon's  more...

Career Development Developing a Career Strategy ...ines to develop new skills. Choose factors you should research when exploring career options. Overcome pitfalls of career exploration. Simulation Overview: In this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are  more...

Java for Procedural Programmers Life Cycle ...sign associations. To identify factors of design that impact integration diagrams. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language  more...

Java for Procedural Programmers Life Cycle ...sign associations. To identify factors of design that impact integration diagrams. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language  more...

MS Win XP Install Admin Part 1 Install Config ...are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of automating Windows XP Professional installation by using answer files and Uniqueness Database Files  more...

MS Win XP Install Admin Part 1 Install Config ...are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of automating Windows XP Professional installation by using answer files and Uniqueness Database Files  more...

CompTIA Server 2005 Storage Arrays Install Planning This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware  more...

Stress Management Fundamentals for Managers ...f managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you should be able to take appropriate action to reduce the effects of  more...

Stress Management Fundamentals for Employees ...Stress Recognize the stages of stress. Identify the factors that determine whether stress is positive or negative. Identify the types of stress. Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress.  more...

Creativity Innovation Thinking Creatively ... Avoid personal and organizational factors that block creativity. Foster a climate of creativity. Develop creativity in different management functions. Audience This course is for managers and employees who want to improve their creative thinking. Deployment Options e-Learning Accreditation NASBA  more...

Creativity Innovation Fostering a Ceative Environment .... Learn To Recognize the factors that attract creative individuals to a company. Demonstrate an understanding of various methods of recruiting creative individuals. Identify the factors to determine the best creative individuals for a company. Practice using the factors that will  more...

Creativity Innovation Promoting Team Creativity ...inder creative sessions. Recognize factors that might inhibit team creativity. Use conflict to foster creativity. Simulation Overview: In this simulation, you will meet with Jessica Stone, a Marketing Team Leader for Icon, Ronald Spear, Icon's Marketing Manager, and Carol Chung, a Marketing Assistant for  more...

Systems Analysis Using Client Server Model Part 1 Client Server Env ...g to client server environment. Learn To: o Identify factors responsible for changes in the business environment. o Identify reasons for the evolution of Client Server computing. o Identify characteristics of a relational database management system (RDBMS). o Match Structured Query Language (SQL) commands with their functions. o Identify factors to consider when selecting a RDBMS  more...

Systems Analysis Using Client Server Model Part 2 Object Tech ...AD) and Rapid Application Development (RAD). o Identify factors that influence software complexity in software development. o Identify ways in which software reusability can reduce software development time. o Identify characteristics of an object. o Identify factors that determine objects in the data perspective. o Identify factors that determine objects in the functional  more...

Systems Analysis Using Client Server Model Part 3 Client Server Design ...ocessing in a Client Server environment. o Identify the factors to consider when performing data distribution analysis. o Identify factors to consider when implementing data replication. o Identify functions of the client in a Client Server system. o Match the client services with their functions. o Identify the required features of a standard graphical user interface (GUI). o  more...

Security Part 1 Security Concepts ...tify features of tokens. Identify factors used in multi-factor authentication. Identify features of mutual authentication. Identify types of biometrics. Identify guidelines of system audits. Identify functions of system scanning. Identify functions of  more...

Financial Management Analyzing Financial Statements This course will focus on how financial statements are used by management to improve the organization's performance, and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis, the tools used to analyze financial statements. Learn To: Identify the importance of financial analysis. Identify types of financial analysis tools.  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ...pes with their features. Identify factors that determine the effectiveness of radio signal transmission. Identify features of radio channels. Distinguish between Radio Frequency (RF) and digital bandwidth. Distinguish between the Frequency Hopping Spread Spectrum (FHSS) and the Direct Sequence Spread  more...

Business Accounting Accounting for Liabilities ... pension obligations • Identify factors that affect a bond's price • Differentiate between premium and discount bonds • Simulation Overview: • In this simulation, you will meet with Maggie Roberts, one of Icon's Corporate Controllers in the Financial Services Division. As a Corporate  more...

Economics The Principles of Economics ...e main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours) Compare Public and Private Goods. Identify the Laws of Supply and Demand. Identify how price is determined in the marketplace. Recognize the causes of  more...

Economics Basic Concepts in Microeconomics ...d decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change in price on a supply curve. Outline the  more...

Economics Foundations of Macroeconomics ...ce (0.5 - 1 hour) Identify the factors that stimulate economic growth. Differentiate between real and nominal GDP. Outline the main categories of economic indicators. Recognize how to interpret the CPI. Interpret a key investment indicator. Identify key  more...

Business Writing Writing Effective Proposals ...ions about your proposal. Identify factors that influence how to write a proposal to suit clients' needs. Identify guidelines for writing a proposal for a client. Unit 2: Writing Letter Proposals (0.5 - 1 hour) Identify steps for creating an effective proposal opening. Identify guidelines for  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...messages to prevent apathetic reactions. Identify the factors you should consider when writing an e-mail message. Identify the guidelines for ensuring the tone of your message enhances its effectiveness. Identify when it is not appropriate to use emoticons and electronic abbreviations. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to  more...

Call Center Mgt Measuring Quality Performance ...to your customers. Select the five factors that determine why customers hang up. Identify the steps of the customer resource management process. Choose methods for managing call volume. Apply methods for managing call volume. Identify guidelines for establishing and maintaining a  more...

Implementing Wireless LANs Part 1 Concepts Technologies ...pes with their features. Identify factors that determine the effectiveness of radio signal transmission. Identify key features of the spread spectrum radio technique. Identify features of the Frequency Hopping Spread Spectrum (FHSS). Identify features of the Direct Sequence Spread Spectrum (DSSS).  more...

Customer Relationship Mgt Fundamentals of CRM ...our steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market intelligence enterprise. Match the four types of customer  more...

Implementing Wireless LANs Part 2 Components Configuration ...ent adapters. To identify form factors of wireless LAN (WLAN) client adapters. To identify characteristics of wireless LAN (WLAN) client adapter antennas. To sequence the steps for installing a client adapter driver. To identify guidelines for configuring TCP/IP settings in a client  more...

Sexual Harassment What Employees Should Know ...ram details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify the characteristics  more...

Interviewing Skills Preparing for an Interview ... such as jobs within it and the culture. Create success factors and define the job and culture. Understand how to plan interviews. Audience: The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews. The audience can include business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and  more...

Exit Interviewing Skills Preparing for an Exit Interview ...Learn To Identify the three factors you should consider before conducting exit interviews. Explain what information should be collected during an exit interview. Identify guidelines for interviewing effectively. Communicate effectively during an exit interview.  more...

Human Resource Law Americans With Disabilities Act ...lations. Select the financial factors to consider when determining undue hardship. Sequence the steps of the EEOC claims procedure. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30  more...

Leadership Development Leading the Way ...our) Understand what situational factors affect leadership. Set goals to effectively lead followers. Solve problems and resolve conflict effectively while leading. Use power to lead successfully. Simulation Overview: In this simulation, you are meeting with  more...

Leadership Development Motivation ...es Learn To Identify the factors that can lead to low motivation. Understand the difference between personal and social needs. Choose the best motivator for a given circumstance. Differentiate between intrinsic and extrinsic rewards. Increase  more...

Leading the Way Learning to Lead ...mpowering followers. Identify the factors to consider to motivate followers. Simulation Overview: In the simulation at the end of this unit, you will provide feedback to the HotBox project team on the work they've done to date and try to empower them to increase their performance and boost their productivity. The team has begun to trust and  more...

Strategic Decision Making Preparing to Make Decisions ...Learn To Identify the three factors that influence the outcome of a decision. Establish decision objectives using three steps. Identify the actions you can take to assess whether a decision frame is appropriate for a decision. Influence the decision frames of others.  more...

Goal Setting Organizational Goal Setting ... its time frame. Identify the factors that influence strategic goals. Set strategic goals. Audience The target audience for this program is administrators, managers, and supervisors. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Essentials of Management Maintaining a Productive Workplace ...ions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce. Unit 2: Identifying Ways to Improve Productivity (0.5 - 1 hour) Ask six questions that will help you identify ways to improve productivity. List the three ways that a job process can be improved.  more...

Change Management Adapting to Change ...nd transition. Understand the factors that affect their own and others' response to change. Apply constructive strategies to manage the uncertainties posed by a transition. Audience Employees who want to learn how to effectively handle organizational changes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Correcting Performance Problems Identifying Performance Problems ... achievement problem. Isolate factors contributing to an employee's achievement problem. Investigate possible causes of an employee's conduct problem. Audience Managers and supervisors who want to learn how to identify any performance problems their employees may have. Deployment Options e-Learning Accreditation NASBA  more...

Managing the Expert Understanding Experts ...g an effective goal. Identify factors to evaluate when monitoring an expert's performance. Provide feedback during a performance evaluation. Audience The target audience for this series is managers, directors, and project leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Coaching Building Relationships ...g motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an  more...

Coaching Communicating with Employees ...appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...paration and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered, teams that need be created, and other general recommendations. The course covers planning for logistics including crisis control centers, information services, people to contact, and signal detection  more...

ISO 9001 2000 The Auditing Process ... System (QMS) audits. Identify factors to consider when writing a non-conformance report (NCR). Identify the vital points for managing corrective actions. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ...nd media control. To identify factors to consider when performing risk analysis. To identify guidelines for managing risk. To identify key areas for the review of activity in information systems. Audience All managers, officers, and practitioners in the health care and insurance industries as well as  more...

Project Management Essentials Planning a Project ...roject dependencies. Identify factors that indicate a need for a high level of detail in activity analysis. Identify items that must be included on an activity analysis form. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to plan a project. Deployment  more...

Project Management Project Scheduling Budgeting ...ram details actions for optimizing project activities and factors that influence cost estimating. Learn To Identify the benefits of schedule development. Identify the advantages of using Gantt Charts. Identify characteristics of the critical path. Sequence the steps for CPM  more...

Project Management Human Resource Management ...tructure. Unit 2: Planning the Team Identify the factors that should be considered during human resource planning. Identify the inputs associated with human resource planning. Identify the tools and techniques associated with human resource planning. Identify the outputs associated with human resource planning. Unit 3: Acquiring the Team Identify the inputs associated  more...

Advanced Project Mgmt Setting Up a Project Office ...m and portfolio. Identify the four factors that influence the size and functions of a project office. Identify project office characteristics that can address the factors that influence its size and function. Identify the roles of the project office steering committee. Simulation: In this simulation you  more...

Advanced Project Mgmt Portfolio Management ...proposal template. Select the factors that can help executives prioritize R&D projects. Sequence the steps executives can follow to terminate projects. Identify information organizations need to track for portfolio management. Audience Project managers who are responsible for managing all aspects of a  more...

Project Management Project Procurement Management ...and techniques. Unit 2: Plan Contracting Identify factors that can influence contract planning. Identify plan contracting process tools and techniques and outputs. Identify plan contracting inputs. Unit 3: Requesting Responses and Selecting Sellers Define the purpose of the request seller responses process. Identify select sellers process inputs. Identify select sellers  more...

Managing IT Projects Project Control Closure ... archiving projects. Identify factors that lead to project failure. Audience Six months previous experience in an IT project-intensive environment or six months experience managing IT projects. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time  more...

Team Leadership Conducting Productive Team Meetings ...uring team meetings. Identify factors that make team meetings ineffective. Audience Managers and team leaders who want to conduct productive team meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit  more...

Team Conflict Working in Diversified Teams ... resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates.  more...

Team Participation Team Communication ...o Understand the factors that cause breakdowns in team communication. Understand the two ways power can influence communication. Distinguish between, and select appropriately from, the different types of verbal communication. Use positive nonverbal communication.  more...

Principles of Marketing Distribution Strategy ...l management process. Identify the factors to consider when selecting a distribution channel. Sequence the steps for selecting appropriate distribution channel partners. Identify the steps for selecting appropriate distribution channel partners. Simulation Overview: In this  more...

Virtual Teams Participating in Virtual Meetings ...orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to enhance relationships among virtual team members. Build trust with members of a virtual team.  more...

Virtual Team Mgmt Developing Virtual Teams ...ct descriptions. Identify the four factors that influence the type of technology used to communicate in a virtual team. Simulation Overview: In this simulation, you will meet with Carla Jackson, a Marketing Manager, to discuss virtual teams. You were recently promoted into a managerial position, and one of your first  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...ions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate collaborative efforts into their  more...

Principles of Marketing Writing a Marketing Plan ...lans (0.5 - 1 hour) Identify two factors to consider when determining your market position. Explain the difference between a business plan and a marketing plan. Determine your product's market position. Identify the key elements of a marketing plan. Simulation Overview:  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...tional teams. Identify the success factors for cross-functional teams. Identify barriers to cross-functional team success. Explain the role of the cross-functional team. Simulation Overview: Icon International has just approved a capital acquisition for the manufacturing department  more...

Essentials of Business Law Cyberlaw ...To Identify four factors that make enforcing the law in cyberspace difficult. Identify the circumstances in which electronic communication can serve as evidence in court. Choose established cyberspace regulations. Identify the reasons why Internet advertising can become  more...

Brand Management Managing Brand Equity ...g brand extensions. Select the factors you should measure when conducting a brand assessment. Identify characteristics that comprise an effective brand equity measuring technique. Select options for reinforcing brand equity. Audience The target audience for this series is managers and marketing personnel who  more...

Windows 2000 Planning Implementing Active Directories - Part 3 ...ation's administrative model. Identify physical location factors that influence implementation planning. Identify security considerations in your present implementation. Identify the growth and reorganization factors that influence implementation planning. Identify the bandwidth information required for implementation planning. Identify the guidelines for developing a profile of users in  more...

Site Server 3 0 Commerce Solutions - Part 1 ...e. Identify types of payment technology. Identify human factors that influence site design. Identify issues that should be addressed during the conceptual design of an e-commerce site. Identify characteristics of a well-constructed logical design. Identify considerations related to physical design. Sequence the steps taken when conducting a site performance assessment. Identify  more...

Lotus Domino R5 Migrating From R4 x ...advantages of upgrading to Lotus Domino R5. Identify the factors to be considered before upgrading to Lotus Domino R5. Identify the messaging strategy for an organization in a given a situation. Identify the strategies to be included in a transition plan. Identify the sequence of upgrade to Lotus Domino R5 for a smooth coexistence phase. Identify the activities that are performed before  more...

Java for Procedural Programmers Beyond Basic Java ...hange resilience. To identify factors that affect an object's clients when changes are made within that object. To identify features of packages. To identify guidelines for managing package namespaces. To identify the syntax for creating a package in Java. To  more...

Java for Procedural Programmers Beyond Basic Java ...hange resilience. To identify factors that affect an object's clients when changes are made within that object. To identify features of packages. To identify guidelines for managing package namespaces. To identify the syntax for creating a package in Java. To  more...

Operations Management Fundamentals of Operations Management ...y management tools. Choose the factors you should consider when setting goals for operation strategy. Sequence the steps of the process for planning to change in operations. Follow the steps of the process for planning change in operations. Audience The target audience for this series is managers, directors,  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ... to follow when developing a Web site, and implementation factors that need to be considered. Learn To • Identify the features of the Web, basic Web design concepts, page layout and elements, usability testing, and navigation concepts. • Identify the elements in a Web site include the page layout elements, colors, and the fonts used in a Web site. • Identify the various  more...

CIW Server Administrator Part 1 Configuring ...h bandwidth options with their features. • Identify factors that affect throughput. • Match members of the Microsoft Windows family with their features. • Identify characteristics of Unix. • Identify features of Novell NetWare. • Identify considerations for choosing an operating system. • Identify considerations for installing an operating system. •  more...

Network Certification Curriculum ...ify benefits of documenting network changes. o Identify factors to be considered when implementing software changes. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. Audience Prerequisites and assumed competencies: This certification is targeted towards two groups. The first group is Network  more...

Network Part 1 Media Topologies This is the first course in a three part series on the Network+ curriculum which begins with an introduction to networking. It covers network topologies and transmission media and standards. It also covers Connectivity devices, for both network and remote access. Learn To: o Sequence the stages in the evolution of computer networking. o Match the computer network components with their  more...

Network Part 3 Network Implementation ...ify benefits of documenting network changes. o Identify factors to be considered when implementing software changes. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. o Identify techniques used to isolate and solve a network problem. Audience The intended audience for this course includes experienced end  more...

CCNT Local Area Networks v6 0 Part 2 ...er optic cable types and their specifications. Identify factors to be considered when selecting a cable medium for a network installation. Identify features of the punchdown and crimper tools used to terminate networking cables. Identify features of radio transmission media. Identify features of point-to-point and broadcast infrared transmission. Identify features of terrestrial  more...

e-Business Part 3 Choosing Tools Technologies ... suitable language for e-Business. a Identify the factors to consider when selecting a suitable Web platform for your e-Business. a Identify the factors to consider when selecting a Web server/OS combination. a Identify the benefits of using Web application servers for e-Business. Audience The target audience is those individuals tasked with planning/ implementing  more...

E-Business Part 4 Securing Your Infrastructure ...ternet challenges to e-Business. a Identify human factors that affect e-Business security. a Identify the features of authorization in e-Business. a Identify e-Business authentication methods. a Identify password policies. a Identify the functions of data encryption in e-Business. a Identify basic encryption techniques. a Identify modern  more...

IMS Essentials Part 2 IMS Transaction Manager ...ing program (MPP). To identify factors that affect message scheduling. To identify performance-enhancing message processing region (MPR) options. To identify functions of Multiple Systems Coupling (MSC). To identify features and functions of Data Communications Control (DCCTL)  more...

E-Business part 5 Understanding the Applications ...ays to optimize search techniques. a Identify the factors to be considered when setting up an online shop. a Identify factors involved in processing orders for an e-Business. a Identify the factors involved in administrating an online shop. a Identify the characteristics of Enterprise Resource Planning (ERP). a Identify the benefits of Enterprise Resource  more...

E-Business Part 8 Supply Chain Mgt E-Procurement ...ctions of supply chain management. a Identify the factors that affect the integration of the supply chain. a Identify the features of interenterprise integration. a Identify the features of e-procurement. a Identify the types of procurement. a Identify the benefits of e-procurement. a Identify the features of a business-to-business (B2B) exchange.  more...

Frontline Leadership Positively Influencing Workplace Culture ...ship: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To Identify  more...

Motivation Motivating Through Rewards Recognition ...Offer rewards and recognition without using de-motivating factors. Simulation Overview: In the first half of this simulation, you will meet with Amy Johnson, a recently appointed Customer Service Supervisor, to discuss how she should reward employees in her department. Since Amy is relatively new to the process of offering rewards and recognition,  more...

Executive Level Leadership Becoming an Executive Leader ...l employee. Identify the political factors that influence leadership. Simulation Overview: As a Senior Marketing Manager, you will meet with John Cunningham, the Vice President of Human Resources for Icon's Telecommunications Division. Currently, there is a Director of Marketing position open, so this meeting with John will be  more...

Succession Planning Elements Approaches ...and replacement planning. Identify factors that create the need for succession planning. Identify benefits of implementing a succession planning program. Identify challenges to the implementation of succession planning. Identify key elements to consider in succession planning.  more...

Mentoring Implementing a Formal Mentoring Program ...d a coach. Identify the three factors of successful mentoring programs. Follow the steps for matching mentors and mentees. Apply guidelines for mentors and mentees who cannot establish strong relationships. Identify the best course of action when a mentor and mentee cannot establish a  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Web Site Security Internet Intranet Management Policies .... Identify the function, attributes, and implementation factors of Kerberos. Audience: Anyone who designs, creates, maintains, and secures a corporate Web site. Webmasters and Web Administrators would be typical audiences for this course. Participants should have knowledge equivalent to the following courses: Networking Foundation series (courses 12754 and 12755); HTML 4.0 (courses  more...

MS Project Server 2003 Introduction Part 1 ...tify database-tier options in an EPM Solution. Identify factors that affect configuration planning for a Microsoft Office Project Server 2003 deployment. Match each IT profile with its deployment skill set. Identify networking concepts that are used with Microsoft Office Project Server 2003.,br> Identify considerations for deploying Microsoft Office Project Server 2003 to a distributed  more...

Windows Server 2003 Planning Network Infrastructure Part 1 This is the first course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the  more...

Windows Server 2003 Planning Network Infrastructure Part 1 This is the first course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...esolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most appropriate use. To match zone types with their uses. To identify factors to consider when planning zone security. To identify  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...esolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most appropriate use. To match zone types with their uses. To identify factors to consider when planning zone security. To identify  more...

Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...

Designing a MS Exchange Server 2003 Organization Infrastructure ...ft Exchange Server 2003 with Active Directory. Identify factors that influence routing group boundaries. Identify considerations for using single routing groups. Identify considerations for designing multiple routing groups. Identify considerations for organizing and displaying public folders. Identify logistical requirements for public folders. Identify security risk types and  more...

Designing a MS Exchange Server 2003 Organization Connectivity ...nderstanding the existing network environment. Identify factors to consider when collapsing Microsoft Exchange Server 5.5 sites. Identify advantages of using Microsoft Exchange Server 2003. Identify features of Microsoft Exchange Server 2003. Identify hardware and system requirements for Microsoft Exchange Server 2003. Audience: This series is intended for messaging support  more...

Oracle Application Server 10g Administration II Part 4 This course covers how to monitor the OracleAS components and processes. It also covers tuning the various components of the OracleAS, as well as backup and recovery of OracleAS. Finally, it provides guidance on reconfiguring the OracleAS middle-tier components. Learn To: Identify features of Oracle Diagnostic Logging (ODL). Identify options for configuring component logging.  more...