Instructor Led Feedback Training - Training Resources

Line Management Skills Training This two-day Public Line Management Training Course is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating and supporting team members. We will also cover giving essential feedback to keep people on board, becoming more decisive, taking responsibility, managing  more...

Line Management Course This two-day Public Line Management Training Course is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating and supporting team members. We will also cover giving essential feedback to keep people on board, becoming more decisive, taking responsibility, managing  more...

PowerPoint Presentation Training Course This two day Public Structuring Creative PowerPoint Presentations Course is suitable for anyone who has a grip on the basics of using PowerPoint but wants to learn how to create truly engaging, compelling and impactful presentations. Participants will unpick all that is involved in putting together effective and convincing presentations. You will learn to defy 'Death by PowerPoint' and  more...

PowerPoint Presentation SkillsTraining This two day Public Structuring Creative PowerPoint Presentations Course is suitable for anyone who has a grip on the basics of using PowerPoint but wants to learn how to create truly engaging, compelling and impactful presentations. Participants will unpick all that is involved in putting together effective and convincing presentations. You will learn to defy 'Death by PowerPoint' and  more...

Appraisal Training and Performance Management Skills Training This one day Public Appraisal and Performance Management Course is for anyone managing the performance and appraisal of employees. The course focuses on "managing" as a process that is ongoing; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress and enable you to help develop  more...

Appraisal Training and Performance Management Course This one day Public Appraisal and Performance Management Course is for anyone managing the performance and appraisal of employees. The course focuses on "managing" as a process that is ongoing; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress and enable you to help develop  more...

Presentation skills London N1. Speak with Confidence! Voice coaching! Presentation skills training in London N1 CONFIDENCE TIPS, VOCAL COACHING & PRESENTATION SKILLS DATE; Sunday 21st June TIMES; 12. 00 until 5. 00pm COST: 55 VENUE: Movingartsbase, 134 Liverpool Road, Islington, London, N1 1LA Reliable confidence is based on the repeated practice of surprisingly simple procedures. Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations.  more...

Presentation Skills London N1. Speak with Confidence! Voice coaching & presentation skills training in London N1 CONFIDENCE TRICKS, VOICE COACHING & PRESENTATION SKILLS Reliable confidence is based on the repeated practice of surprisingly simple procedures. Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations. Individual coaching within a group setting. DATE: Sunday 21st June TIME: 12. 00 until 5. 00pm COST: 55 pounds VENUE:  more...

PRESENTATION SKILLS PLUS! PRESENTATION SKILLS PLUS All the World's a Stage - So Let's Rehearse... Polish your peak performance skills & speak with confidence. Using the most effective techniques drawn from the performing arts, business & psychology. Rehearse that presentation, interview or any challenging situation with expert coaching from Alan Mars and the group. 18th October 11 - 4. 30pm. 75 pounds (or 150  more...

PRESENTATION SKILLS PLUS! PRESENTATION SKILLS PLUS All the World's a Stage - So Let's Rehearse... Polish your peak performance skills & speak with confidence. Using the most effective techniques drawn from the performing arts, business & psychology. Rehearse that presentation, interview or any challenging situation with expert coaching from Alan Mars and the group. 11th November 12 - 4.30pm. 35. Flat 1, 26 Ventnor  more...

Giving and Receiving Feedback ...Feedback is the cornerstone to almost every communication process. From tracking performance, to managing goals, our ability to give and solicit feedback is critical. We explore how to give feedback in an effective manner and how to receive feedback yourself. We explore a specific feedback process minimizes the fear and emotions often associated with difficult situations (See Details  more...

Strategic Thought and Action Through a Strategic Thought and Actiona , you and your organisation will refresh and acquire the tools needed for effective strategic planning. You will build confidence and skill as a team, able to set out clear long-term objectives and develop robust processes to meet your strategies The programme will provide guidance and practical solutions for creating good business processes and  more...

iNTACS Certified Provisional SPICE Assessor Automotive SPICE Learning Objectives: The course is available based on ISO/ IEC 15504 and Automotive SPICE. * Understand the detailed goals, contents and structure of ISO 15504 * Be able to prepare and conduct a SPICE Assessment * Be able to evaluate assessment results and determine maturity levels * Know which important tools and types of support are necessary to understand data  more...

AT&T Certificate for Call Center Team Leaders Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let  more...

Quality calibration and call monitoring Call Centre supervisors are constantly looking to improve employee performance. In Quality calibration and Call Monitoring, you will learn how to acquire and analyze performance through use of standardized measurements and side-by-side monitoring. You will also learn how to establish quality standards, implement and administer a quality evaluation system, and link the Quality calibration and Call  more...

Coaching For Success Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

American Heart Association BLS Instructor Class ...timulate and motivate students, provide clarification and feedback, assess learning and performance and provide remediation. Prospective instructors must have current AHA BLS provider status, and non-healthcare professionals must also have current first aid provider status. Candidates must also have completed the AHA Core Instructor Course and be aligned with an AHA Training Center. Upon  more...

American Heart Association ACLS Instructor Class ...timulate and motivate students, provide clarification and feedback, assess learning and performance and provide remediation. Upon successful completion of the course, Nursing Unlimited will be able to conveniently monitor instructor candidates in our ongoing ACLS Provider classes. All prospective instructors must have current AHA ACLS provider status, have completed the AHA Core Instructor  more...

Counselling Skills Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues  more...

Training for Trainers ...ning into practice, and to gain valuable and constructive feedback in a safe, facilitative environment. The course is particularly recommended for anyone who is new to training, or who would like to improve their confidence and skills in this area. "I learnt far more than I expected as it gave me a lot to reflect on and think about" "The facilitator made it interesting and covered all of the  more...

Presentation and Public Speaking .... It will give the opportunity to practice and to receive feedback on key skills and techniques to ensure confidence and success. It is particularly recommended for anyone who is required to give presentations on behalf of their organisation, and/or for anyone who would like to improve their skills and confidence in this area. "A very practical course with opportunity for practice and  more...

Think On Your Feet ® Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line  more...

Adobe Photoshop CS3 Extended - Two Day Bespoke Training Course Adobe Photoshop CS3 Extended is the ultimate image editing application providing extra features over the normal Photoshop CS3 application used by the majority of design professionals throughout the world. Photoshop CS3 offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector  more...

Adobe Dreamweaver CS3 - One Day Introduction training Dreamweaver CS3 is the latest incarnation of the leading web development and site management application previously known under the Macromedia branding. Its powerful tools allow you to build and manage great web sites all through an intuitive graphical user interface. It integrates perfectly with Adobe's other leading applications like Flash and Photoshop and respects all the latest internet  more...

Adobe InDesign CS3 for QuarkXPress users Two Day Training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe Dreamweaver CS3 - One Day Intermediate training Dreamweaver CS3 is the latest incarnation of the leading web development and site management application previously known under the Macromedia branding. Its powerful tools allow you to build and manage great web sites all through an intuitive graphical user interface. It integrates perfectly with Adobe's other leading applications like Flash and Photoshop and respects all the latest internet  more...

Adobe InDesign CS3 - One Day Intermediate training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe Illustrator CS3 - One Day Introduction training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Adobe InDesign CS3 - Two Day Intermediate training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe InDesign CS3 - Two Day Introduction Training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe InDesign CS3 for QuarkXPress users One Day Training Course Adobe InDesign CS3 is the page layout application of choice for many users. It contains a host of advanced text, colour, print and layout features not found in any other application that can be applied to text and objects It also boasts an interface similar to Adobe s other leading design applications and so is intuitive for users of these applications. Further, Adobe InDesign CS3 integrates  more...

Adobe Dreamweaver CS3 - Two Day Introduction training Dreamweaver CS3 is the latest incarnation of the leading web development and site management application previously known under the Macromedia branding. Its powerful tools allow you to build and manage great web sites all through an intuitive graphical user interface. It integrates perfectly with Adobe's other leading applications like Flash and Photoshop and respects all the latest internet  more...

Adobe Flash CS3 - Two Day Introduction training Adobe Flash CS3 is now a web standard and the only widely distributed technology for integrating vector graphics and animation into web sites. This combination of design and animation tools is complimented by a strong development environment that allows programmers to create highly interactive database driven technologies. Adobe Flash CS3 sees the arrival of a host of exciting new features,  more...

Adobe Flash CS3 - One Day Introduction training ...ice for 3 months after course. -We get consistently good feedback from our clients. In this one day beginners course, we focus on using Adobe Flash CS3 for the creation of visually attractive vector and animation based websites and page elements. We look at creating artwork in Flash CS3 as well as importing artwork and images into Flash files. We also work with text, creating navigation  more...

Balanced Scorecards ...t is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda s leading businesses. We can conveniently think of BSC as consisting of 10 steps. * Clarify the vision. *  more...

ISO 9001-2000 Quality Management Systems and Implementation The process of a systematic examination of your system performed at predefined time intervals to give you a feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.  more...

Coaching Skills For Leadersa ...Utilizing a blend of brief instruction, demonstration and feedback, the workshop provides practice opportunities for each skill participants will use at work. WORKSHOP BENEFITS a Expands participanta s personal power a Enhances flow of communication a Models a collaborative leadership approach a Creates methods for visioning the future a Opens pathways for greater  more...

Business Improvement Review - Accreditation Programme The Business Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by  more...

Adobe Photoshop CS3 Extended - One Day Bespoke Training Course Adobe Photoshop CS3 Extended is the ultimate image editing application providing extra features over the normal Photoshop CS3 application used by the majority of design professionals throughout the world. Photoshop CS3 offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector  more...

Adobe Photoshop CS3 - One Day Intermediate Training Course Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the  more...

Adobe Photoshop CS3 - Two Day Introduction Training Course Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the  more...

Adobe Photoshop CS3 - One Day Introduction Training Course Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the  more...

Adobe Illustrator CS3 - Two Day Intermediate training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Adobe Illustrator CS3 - One Day Intermediate training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Adobe Illustrator CS3 - Two Day Introduction training Adobe Illustrator CS3 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations, package designs, leaflets & flyers, web graphics & animations, notice boards,  more...

Implementing and Managing a Customer Complaints System - Dubai By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...

Certified Master Trainer - Training and Development Integrate training with the core competencies and strategy of the organization. Identify the various methods to conduct a Training Needs Analysis (TNA). Write Instructional Learning Objectives (ILOs) and design a training session on a topic of their choice. Deliver a thirty-minute training session and exchange feedback related to their training session.  more...

Making Powerful Presentations - Communication Skills Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the qualities of a dynamic presenter and ways for achieving them.  more...

Supervisory Skills - Leadership and Management Comprehend the scope, nature and responsibility of the supervision/ management role and the demands this role places on them. Acquire an understanding of their role as leaders/ motivators, team builders and good communicators, and how these skills impact effective supervision. Practice professional techniques in providing positive discipline and feedback. Use different thinking skills and  more...

Presentation Skills ...ipants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from other participants. Participants will also be helped to re-work their presentation to ensure that it meets its objectives. This course runs with a maximum of 6 participants. Organisers should provde a video camera and tri-pod, together with a data projector and screen.  more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...

Basic Presentation Skills Objectives: By the end of the program, participants will be able to: Practice the key techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the qualities of a dynamic presenter and ways for achieving them.  more...

Receiving Feedback in a Positive Manner Feedback is not always easy to receive, in fact most people take feedback personally instead of professionally. This class is designed to help individuals understand that receiving feedback is part of the coaching process. It will examine the impact of both positive and constructive feedback. Preserving self-esteem is a key to good leadership.  more...

Listening to Feedback Active listening is a crucial skill for effectively following. In business, information occasionally gets reinterpreted as it travels among receivers. This course will discuss the differences between active listening and passive listening and facilitate an active listening exercise. It will utilize some role playing to evaluate how well one person listens to another.  more...

Mastering Technical Skills Employees are looking for more than feeback from their managers. A manager of today must understand the technical aspects of the people they manage. This class is designed to help managers understand and think through whether or not they know the jobs their employees do. This session will also explore strategies for explaining to others in the organization the responsibilities of your employees.  more...

Listening to Your Employees Employee buy-in is critical to a manager’s success. Your employees have to trust you and understand that you are looking out for their best interests. In this session we discuss techniques that a manager can use to effectively listen to their employees and provide feedback to demonstrate their listening skills.  more...

Train the Trainer Training This Train the Trainer course is designed to improve your training techniques and increase your confidence when delivering training courses. A comprehensive train the trainer course for trainers. This train the trainer course will enable you to successfully deliver training courses to the highest standard. Having completed this train the trainer training course, participants will be able  more...

RapidWeaver Training RapidWeaver is a Mac-only alternative to creating professional, fully functioning websites. The RapidWeaver software allows you to create pages, alter the look of your website and add and edit images and text within the programme. The RapidWeaver training course will show you how to create feedback forms, animated image slideshows with sound, blog pages and embed movies from YouTube and other  more...

Sales Skills Training ...hrough Relevant Activities, Self-assessment, Discussions, Feedback and Systematic Trainer Inputs DURATION: TWO (2) Days Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods deliver these programs across India (Noida, New Delhi, Delhi, Bangalore, Bengaluru, Mumbai,  more...

PRESENTATION SKILLS Training ...nt Activities, Simulations, Self-assessment, Discussions, Feedback and Systematic Trainer Inputs DURATION: TWO (2) Days Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods deliver these programs across India (Noida, New Delhi, Delhi, Bangalore, Bengaluru, Mumbai,  more...

Communication Skills ...ng personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. "What to Say and How to Say It" is the ideal program  more...

Retail Selling Techniques ... Follows instructions of his superiors Gives regular feedback to his manager about all customer s issues, including level of their satisfaction Is not afraid asking and push the client to take a decision that suits the client s need. What makes the sales? Sales = Traffic x closing ratio x average transaction value Control on traffic is not possible for the sales person,  more...

Giving & Receiving Feedback Please contact us for more information.  more...

Six Thinking Hats Certification (Train-the-Trainer) Six Thinking Hats Certification Certifying your internal corporate trainer is the most cost-effective way to ensure Six Thinking Hats is implemented througout your organization. Certification training is led by highly qualified Master Trainers who have demonstrated a very high level of competence in developing others in the de Bono methods across various industries/companies/professions.  more...

Lateral Thinking Certification (Train-the-Trainer) ...assignments. Participants receive immediate constructive feedback from the Master Trainer and participants. Participants also provide immediate constructive feedback to others attending the certification. Steps to Becoming Certified to Teach Lateral Thinking 1) Notify us that you would like to attend a public certification or have us conduct an in-house certification at your  more...

Effective Presentation Skills This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor. This program is useful for managers, supervisors, trainers, training managers, training  more...

MAKE TRAINING STICK A Systematic Approach to the Transfer of Learning How to use a 9-part strategy to transfer learning to the organization by increasing an instructor's skills, involving managers and trainees actively before, during and after the training event are addressed. Techniques to develop a manager's feedback and coaching skills are included with a post-training performance analysis tool. This program is useful for trainers, training managers,  more...

Mastering Feedback A common complaint from staff is not feeling appreciated and a lack of good feedback. Often this is because managers do not have the skills or confidence to provide learning feedback. This programme develops those skills.  more...

Intensive Coach Training ...ntensive workshop a 12 x 1. 25 hour teleclasses a A feedback report on your observed session coaching assignment a A live coaching assessment with a Results Assessor a 600 page manual a Coach and client materials to use in your coaching practice a Free ongoing mentoring for life a Access to our online coach only Resources section a Community groups  more...

ART of the Coach Art of the Coach is a 1-day training program that introduces participants to the coaching conversational model that is at the core of the Results Coaching Systemsa method of coaching. This goal of this program is to provide a map and specific skills that participants can use to move any conversation from the point of being stuck or challenged, to insight and then motivated action. It  more...