Customer Support Specialist Simulation ...ssigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before stress gets the best of you. This simulation is based on the SkillSoft series "HDI - Customer Support Specialist" and contains links to the following courses: cust_02_a02_bs_enus and cust_02_a03_bs_enus. Individuals interested in the Help Deskmore...
Models for Managing Technical Professionals ...ng yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical professionals and how to get and keep your technical teams working together efficiently and effectively. You'll have a chance to more...
Analyzing Process Capability Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches more...
Professional Bar Management II Online ...on each cocktail, how to hire and train employees, how to figure labor costs, how to handle difficult customers, ways to build a business and much more.
New bar owners will find the course is a complete guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for more...
SAP R 3 v3 0 Information Systems within FI ...
balance sheet analysis: Fiscal Year comparison.
use Key Figure without constant.
use Key Figure with constant.
Unit 3: Line Items and Account Balances
Duration: 1 - 2 Hour(s)
Use basic line item functions:
call up line items.
use standard evaluations.
Set line item selection conditions.
Create work lists.
Edit lists.
Carry out account balances and account analysis.
Request more...
web graphics using photoshop/imageready ...isual hierarchy. Logical and intuitive designs help us to figure out (often subconsciously) how content is organized and what information is important.
This course covers the essentials of making superior Web graphics using Photoshop/ImageReady. We'll explore the technical fundamentals you need to know, and discuss tips and techniques for the wide range of graphics encountered in a typical more...
3D Modeling Using Form_Z Course Did you marvel at the animation in Toy Story and wonder just how they did it? Or are you a computer game enthusiast, intrigued by virtual reality? Or an architect, interior designer, or planner looking for a way to digitize your designs?
Maybe you're just on the lookout for new design techniques to spice up your graphic or Web design portfolio.
Whatever the case, this fun, project-based course more...
Advanced Graphic Design Course ...ng the eye, highlighting, type design, layering, closure, figure-ground relationships, and more. In the assignment, you'll tackle a map design that involves some information design decisions.
LESSON 6 The Context of Design Graphic design derives meaning from its context. As a designer, you must apply everything you know about the physical, cognitive, social, and cultural world to create your more...
figure drawing ... is a fundamental artistic challenge. Capturing the human figure in all its infinite, intricate variations requires both a mastery of technique and a thorough understanding of the body.
In this six-lesson course, the artist Anki King will help you make your figure drawings come to life. Following traditional methods, you'll learn the standard measures and proportions artists use to achieve more...