Online Fine eLearning Training

Microsoft Excel 2000 Nozioni fondamentali Il corso fornisce ai partecipanti le conoscenze fondamentali per utilizzare Microsoft Excel 2000 nelle attivita di lavoro quotidiane. Alla fine del corso, gli studenti avranno appreso a: creare e salvare una nuova cartella di lavoro, aggiungere e gestire fogli di lavoro, immettere ed elaborare dati in celle singole e multiple, utilizzare formule e funzioni, formattare cartelle di lavoro, fogli di  more...

Implementing an Organization-wide Mentoring Program Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating  more...

The Health Care Industry Overview Version 2 ...stems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost.This course provides a high-level view of the health care industry environment, including its key players, trends, structure, and relevant business  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Making Telephone Calls Count ... feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections and build better rapport. In today's automated world, sometimes, just the  more...

Coaching Skills At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a  more...

Coaching Personalities and Teams Simulation ...ulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the candy's older and loyal  more...

Oracle Database 10g New Features in Security and Software Maintenance To use the new security and software upgrade features in Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g  more...