Online Firm S eLearning

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...' emotions and manage your relationships, you must have a firm sense and control of your own feelings. Through this course you'll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You'll focus on the competency areas of self-awareness and self-management. You'll learn how to identify and regulate your own emotions through  more...

Fair Labor Standards Act FLSA Fair Labor Standards Act (FLSA) The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal its primary aim was to  more...

Interviewing Hiring Practices Interviewing & Hiring Practices This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker,  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Independent Contractors Temporary Employees Independent Contractors & Temporary Employees Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear  more...

Documenting Discipline Documenting Discipline Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or  more...

Code of Conduct Awareness Code of Conduct Awareness A code of conduct is a key part of the ethical framework in any organization. It should outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching  more...

Workplace Ethics Workplace Ethics The corporate scandals in recent years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the  more...

Workplace Diversity Awareness Workplace Diversity Awareness In today's workplace, organizations increasingly are experiencing a diverse community of employees and customers. Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and  more...

Integrated Project Execution Monitoring and Control Integrated Project Execution, Monitoring, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control  more...

Antitrust - Overview Antitrust - Overview Antitrust laws prohibit business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act.  more...

Antitrust - Talking with the Competition Antitrust - Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can  more...

Antitrust - Trade Associations Antitrust - Trade Associations This course outlines antitrust legislation as it applies to trade associations and describes how such associations can avoid antitrust violations. Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman  more...

Anti-Money Laundering Anti-Money Laundering This course provides basic information on US money laundering laws and international anti-money laundering efforts. It also discusses actions that those working in banks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by  more...

Understanding the Risks of Using Internet Media Electronic Communications Understanding the Risks of Using Internet Media & Electronic Communications Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell  more...

Foreign Corrupt Practices Act Foreign Corrupt Practices Act US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to  more...

Intellectual Property Overview Intellectual Property Overview Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the  more...

Trade Secrets Trade Secrets A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that  more...

Understanding the Americans with Disabilities Act ADA Understanding the Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure  more...

Conflicts of Interest in the Workplace Conflicts of Interest in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with  more...

Rightful Employment Termination Rightful Employment Termination One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself  more...

Equal Employment Opportunity Discriminatory Practices in Hiring Equal Employment Opportunity & Discriminatory Practices in Hiring Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges  more...

Privacy Information Security Privacy & Information Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business  more...

Procurement Integrity Procurement Integrity Integrity in the procurement and acquisition process is essential to ensuring fairness in the selection and awarding of contracts through a competitive bid process. Prior abuses of these processes led to the passage of the Procurement Integrity Act. The purpose of the act is to protect the federal agency procurement process from federal employees or contractors who  more...

Promoting a Substance-free Workplace Promoting a Substance-free Workplace Substance abuse is a pervasive problem in society, so it's no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, nearly 75 of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change  more...

Code of Conduct Company Template Code of Conduct Company Template The purpose of this course is to familiarize your employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements.  more...

Integrity in the Workplace Integrity in the Workplace Whistleblowing and ethics in the workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and  more...

Preventing Fraud Abuse Preventing Fraud & Abuse Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at  more...

Sarbanes-Oxley What You Need to Know Sarbanes-Oxley: What You Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens I-9 Compliance: Verifying Employment Eligibility of US & Non-US Citizens Many people come to the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigration and Nationality Act (INA) requires employers to hire only  more...

Illegal Insider Trading Simulation Illegal Insider Trading Simulation You're a computer support specialist for GenTronic Labs, a publicly-traded, cutting-edge biotechnology company that has several promising new drugs in various stages of development. You own GenTronic Labs stock shares that you bought through an employee stock purchase plan. One day, your coworker and friend, Clay Lennon, tells you that in a few days, the  more...

Workplace Diversity Awareness Simulation Workplace Diversity Awareness Simulation During this simulation, you will be employed as a human resources generalist for a growing environmental design firm. Though the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a  more...

Using Surveys to Measure Customer Satisfaction Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...

Managing Workplace Harassment Complaints Simulation Managing Workplace Harassment Complaints: Simulation You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to  more...

Dealing With Sexual Harassment Simulation Dealing With Sexual Harassment : Simulation You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways  more...

Attorney Client Privilege Attorney Client Privilege This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and  more...

Doing Business on the Internet Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...

Doing Business with the Government Doing Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources  more...

Employee Sexual Harassment Awareness Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

HIPAA Privacy Essentials HIPAA Privacy Essentials This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key  more...

Government Contracting Essentials Government Contracting Essentials Overview/Description This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this  more...

BIS Export Controls and Antiboycott Provisions BIS Export Controls and Antiboycott Provisions After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or  more...

Insider Trading Insider Trading Illegal insider trading is harmful to the marketplace and can seriously undermine investor confidence. This course will explore the laws that govern the trading of stocks and other securities by corporate insiders and describe the role the Securities and Exchange Commission plays in enforcement. It will also discuss the civil and criminal penalties for insider trading and the  more...

Union Awareness Union Awareness The proposed Employee Free Choice Act and recent decisions by the National Labor Relations Board have sparked a renewed focus on labor unions and their role in the modern workplace. This course will provide an overview of workers' rights under the various US labor laws, as well as employers' rights and obligations with respect to union activity. This course was developed with  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led Design your own website with our 10 week interactive course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 10 week standard course with facilitator interaction is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

How to Critically Evaluate Your Business Plan ... the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become familiar with the  more...

The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time.  more...

AutoCAD 2006 2D Learn to control the many features of AutoCAD 2D, including commands, plotting, crosshatching, and pallets. Follow along with Kristen Kurland as she shows you how to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD  more...

AutoCAD 2006 3D Learn to control the many features of AutoCAD 3D including commands, objects, surfaces, and solids. Follow along with Kristen Kurland as she shows you how to manipulate backgrounds, light, material, and landscaping to your needs.The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD 2006 3D Training Series The  more...

14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. You will have 1 year access to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate Principles of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Raising Capital and Financing Decisions The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.  more...

Managing Working Capital Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Building a Firm Foundation The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Managing Technical Professionals Simulation Beech & Stern Instrumentation is a medical engineering firm that specializes in the development of cardiac and pulmonary devices. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Strategic Decision Making ...he marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP, and types of portal technologies--must be closely examined for possible applications that could save money, obtain  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Insider Trading Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing  more...

Union Awareness After experiencing a steady decline since the early 1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor  more...

Export Controls After the events of September 11, 2001, the Export Administration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect  more...

HIPAA Privacy Rules Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under  more...

Harassment in the Workplace Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...

Managing Sexual Harassment Problems Simulation You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course  more...

Supervisor Manager Sexual Harassment Awareness Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...

Communicating for Contacts Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Supply Chain Management Using Models This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.  more...

Financial Management Understanding Financial Statement The course is about providing a basic understanding of an organization's financial statements. Learn To: Identify the importance aspects of major financial statements. Identify methods to prepare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash  more...

Financial Management Financial Planning Forecasting This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented. Learn To: Identify key aspects of strategic and business plans. Identify guidelines for creating a financial  more...

Financial Management Cash Analysis Management This course provides a basic understanding of cash analysis and management concepts and techniques. Learn To: Identify the benefits of free cash flow. Identify components of the cash conversion cycle. Identify techniques for controlling cash. Identify the procedure for preparing a cash budget. Identify categories of cash flow activities in a cash flow statement.  more...

Financial Management Analyzing Financial Statements This course will focus on how financial statements are used by management to improve the organization's performance, and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis, the tools used to analyze financial statements. Learn To: Identify the importance of financial analysis. Identify types of financial analysis tools.  more...

Financial Management Inventory Costing Depreciation This course provides a basic understanding of the financial principles of inventory costing and the depreciation of fixed assets. Learn To: Identify key aspects of asset types. Identify key aspects governing the presentation of assets on a balance sheet. Identify elements of an income statement. Match inventory costing methods with their impact on the balance sheet and  more...

Economics Products and Markets Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course a Products and Markets a ?. Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To  more...

Business Problem Solving Problem Solving Teams ...ger at a contracting firm owned by Icon. Months ago, your firm signed a contract to build an office park and storage facility. However, due to the late completion of other projects and harsh weather, the project is behind schedule. You are the newly appointed leader of a team created to address this problem and make the decision that is in the company a a s best interests. Your goals are to  more...

Managing the Expert Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide  more...

HIPAA Privacy Insurers In a HIPAA Privacy and Insurers a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA  more...

HIPAA Privacy Business Associates In HIPAA Privacy and Business Associates you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts preferred partner companies and repricing organizations, as well as other business associates. Learn To Identify the value of  more...

Team Conflict Overcoming Conflict with Communication Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the  more...

Financial Management Accounting Fundamentals This course will provide a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally, you will learn about financial statements and what they tell you about the firm. Learn To:  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Relationship Management - Preparing the Client Relationship In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...