Online First eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days ...first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games! Coursework focuses on  more...

Take Control of IIS ...g you need to know is demonstrated so that you can see it first-hand in 90 minutes of step-by-step video with audio commentary. The course covers the fundamentals of Web services, including an explanation of how IP addresses, ports, and sockets make these service work. It demonstrates how to set up, within minutes, a simple one-page Website. It shows how to test this site using just one  more...

Learn How to Write the Kind of Cover Letter That Gets Results ... to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work  more...

Manifesting 101 How to Get What You Want w o Goofing it Up First Achieving Life & Livelihood Potential w/Momentum  more...

Manifesting 102 How to Get What You Want w o Goofing it Up First Achieving Life & Livelihood Potential w/Momentum  more...

Manifesting 103 How to Get What You Want w o Goofing it Up First Achieving Life & Livelihood Potential w/Momentum  more...

Introduction to Dreamweaver MX(tm) .... For PC use. Introduction to Dreamweaver MX 2004 is the first of a 3-part course series. Students will need to have access to Dreamweaver MX 2004, or Dreamweaver MX, the Internet and the course textbook "Macromedia Dreamweaver MX" 2004 Hands on Training(ISBN 0-321-20297-X) by Garo Green & Lynda Weinman. In this course, the student will be responsible for working through the "Hands On"  more...

Certificate in Web Content Creation (Master Classes) ...tent management, and constantly changing business models. First you?ll learn how to adapt your writing for the web, developing a truly electronic style. Then you?ll learn how to think structurally when approaching new content, exploring information architecture from the point of view of a creator. You?ll see how to produce text that fits snugly into a content management system. Then you?ll  more...

Advanced e-Mail Marketing ...ocesses. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student board and web based instruction. 5 interactive lessons, and a final exam. Each lesson takes about 3 hours to complete the entire course takes about 4 weeks. A personalized certificate of completion  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Excellent English: A Writing Review - Part I: Sentence Structure ...re and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing: understanding parts of sentences and  more...

A Fast Track Course to Using QuickBooks Accounts Receivable The first in a series--Teaches all aspects of the accounts receivable module for QuickBooks in a concentrated 5-day format.  more...

Java 2 -- Building Graphical User Interfaces ...ackage, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment constants of the Component class. You will learn about the use and application of the Panel, Applet, Window, Canvas, Frame, and Dialog classes, which are a part of the java.awt package. In addition, the unit describes the methods  more...

Java 2 -- Applets & Imaging ...s and functions as you program in the Java language. The first unit defines an applet and lists the features of an applet. You will learn about the Applet class, its hierarchy, and its methods. You will also learn about the applet life cycle and the procedure for creating an applet, as well as how to write the HTML code to run the applet. The unit explains the various User Interface  more...

Java 2 -- File I/O ...t and output as you program in the Java language. In the first unit, you will learn about how Java performs basic I/O operations using streams. This unit will provide you with an introduction to character encoding. This unit also covers the InputStream and OutputStream classes and their subclasses, such as, the FileInputStream and FileOutputStream classes, and the Byte Array classes. You will  more...

Java 2 -- Advanced Java ...s and functions as you program in the Java language. The first unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection. You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting  more...

Java 2 -- Enterprise Java ...s and functions as you program in the Java language. The first unit provides an overview of the JFC package and the Swing architecture. It explains the features of the Swing class and the Swing components. You will learn to differentiate between Swing and AWT components, and convert AWT-based programs to Swing programs. This unit lists the functionalities provided by the JComponent class,  more...

Java 2 -- Advanced java.lang & java.util Packages ...s and functions as you program in the Java language. The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ), setErr( ), and loadLibrary( ). You will learn how the System class provides access to standard input and output streams. The unit also explains the methods in the Process class, such as  more...

Java 2 -- Extending the GUI ...nd functions as you program in the Java language. In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to create menus and dialog boxes by using the methods provided in the Menu Class and Dialog class. The second unit explains the event handling mechanism in Java and lists the classes and interfaces  more...

Java 2 -- Networking ...nd functions as you program in the Java language. In the first unit, you will learn about the client/server architecture that forms the core of networking concepts. The unit also explains frequently used networking terms, such as UDP, socket, proxy server, datagram, and port. In the second unit, you will learn about the Socket class and its important methods, such as close( ), getInetAddress(  more...

Java 2 -- Advanced Enterprise Java ...ou program in the Advanced Enterprise Java language. The first unit explains the concept of Java Database Connectivity (JDBC). It covers the features and functions of JDBC and the differences between JDBC and ODBC. You will learn about the models supported by JDBC and the different types of JDBC drivers. You will also learn about the different interfaces in the java.sql package. Finally,  more...

Introduction to Fireworks MX ... web or desktop work Introduction to Fireworks MX is the first class of a 3-part course; students are required to have access to the Internet, basic Internet and computer (file structure) knowledge, Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows and Macintosh by Sandee Cohen? ISBN 0-201-79479-9.  more...

Essential Spanish ...et you through most situations you will encounter on your first holiday or business trip. You will be tested on Listening, Reading and Writing. Spoken words will not form part of your assessment. Our course is fully supported by online tutors, who will monitor and guide your progress and offer individual support. They will contact you regularly by email to help with any problems. The course  more...

Writers At Work: A Review for Professionals - Part I ...st basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good paragraph  more...

Writing User Guides ...get the opportunity to write several end user pieces. The first four weeks of the class introduce students to the how-to of writing user guides and give an over of this aspect of the technical writing field. The last four weeks of the class will act as a workshop. While additional topics will be discussed, the focus is on writing a major assignment. With instructor guidance, students will hone  more...

Word 2000 ... to customize and enhance their text-based documents. The first skills introduced include examining the working screen, getting familiar with the new Task Panes, creating new documents, changing font attributes, modifying bodies of text, managing files, and previewing and printing documents. As the course gets more advanced, students will see the addition of symbols, tables, and graphs. They  more...

Tour Operator Certificate - Instructor Led The Travel Agent Certificate provides comprehensive training necessary to become an effective tour operator. This includes instruction in the ground transporation, air reservations, tour products, sales and customer service and air fares. The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor  more...

Travel Agent Certificate Program - Instructor Led The Travel Agent Certificate provides comprehensive training necessary to become an effective travel professional. This includes instruction in the Sabre Computer Reservation Systems, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service. The Travel Agent Certificate Program consists of twelve individual courses (see course  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Soft Skills Using MS Office Applications ...The topic, audience analysis, and researching are covered first with an emphasis on the audience. The next task discussed is writing, and then designing, slides. Visual effects are added, and finally, preparation and delivery of the speech are discussed. Business Writing Using Word provides students with a review of the skills needed to write successful and effective letters, memos, minutes,  more...

Short Story Secrets ...first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and point of view are some of the  more...

Sales Through Service Skills ...help them through the sales through service process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to.  more...

QPR Suicide Triage Training ...quently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk factors for suicide, you will learn how to  more...

Office Ergonomics ... you get? That?s right, the modern office. You?re not the first to try this brew; others around you are suffering too. In our course, Office Ergonomics, we lay out all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to  more...

Oracle 10g OCA ...hieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the highest salaries. This credential is your first step toward success as an Oracle professional, and demonstrates your firm foundation in  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...thin a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each  more...

Just Write! Keeping a Journal It`s never too late.Get started recording your life. This course provides opportunities for participants to grow through regular journal writing. Identify and develop your personal journal style. Keep a record of your life. Learn skills that produce a rewarding journaling experience. The class provides a varied assortment of resources and strategies that will enrich your journal. Participants  more...

Learn How To Write Effective Persuasive Written Communication ...ith the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The  more...

Lean Manufacturing Personal Training Library ... concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction, TPM, Visual Factory, Support  more...

Learn How to Write Persuasive Web-Based Text ... creation of a baseline web or written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...art you have given me in web design. Your lessons were my first introduction to HTML. Now I am a PAID Web Developer. Now I can`t be unemployed. What a great feeling! Thanks again for your lessons!" You may be wondering why you would need to learn HTML when there are so many programs available that will build web pages for you. Well, this is what two people have written the author of these  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

How To Master Presentation Skills This course takes the student through the process of creating and then delivering a successful presentation. This course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and researching are covered first, with an emphasis on the audience. The next area discussed is writing and designing slides. Students also learn how to  more...

How to Critically Evaluate Your Business Plan ... a plan to grow it. In order to write a winning plan, you first have to recognize what goes into a winning plan. This course will help you do that. You`re going to use seven critical questions to help you navigate the ins and outs of business plan analysis. By learning to recognize a plan`s risks and opportunities, you`ll know what works and what doesn`t work when it`s time to write your own  more...

Hotel Certificate Program - Instructor Led The Hotel Certificate Program provides comprehensive training necessary to become an effective travel professional in a hotel. This includes instruction in hotle products, sales and customer service and ground transportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email  more...

Find and Purchase Income Producing Properties--Instructor-Led ...thin a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings,  more...

Find and Purchase Income Producing Properties--Self-Directed ...thin a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings,  more...

Expert Certificate Course in Medical Terminology ...effective way to remember spelling and pronunciation. The first two 25-minute videos go hand-in-hand with the first five course booklets to introduce you to the basics of terminology. The remaining five 30-minute videos and workbooks walk you through specific body systems. By the time you have completed the course, you will have an impressive, basic medical vocabulary associated with a wide  more...

Dental Office Professional Certificate Program This comprehensive program allows you to work at your own pace under the guidance of an online dentist instructor. Dental Office Professionals are in high demand across the country. They hold clerical positions in dental offices and answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence and schedule appointments. This course is  more...

Cruise Line Certificate Program - Instructor Led The Cruise Line Certificate program provides comprehensive training necessary to work for a cruise line. This includes instruction in cruise product, air reservations and customer service. The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and  more...

Copyright Law Basics & Workplace Activities Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol , but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics  more...

Comprehensive Online Instructor Certificate Program A robust series of six courses that train instructors how to develop an online course and teach online. This certificate has been developed by a team of educational program development specialists and content experts from an Accredited State University. Let our Comprehensive Online Instructor Certificate program help you position yourself at the forefront of educators in your field! Available to  more...

Comprehensive Medical Coding Training ...terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes). Please Print Out And Read This Information Carefully According to the U.S. Department of Labor Statistics, health information technicians are one  more...

Comprehensive Medical Transcription Training ...vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW! Thank you so much for making it possible through your study course, and keeping it affordable which is really the main reason I chose it. Please know that I am highly  more...

Client/Server Development and Remote Data Access in Visual Basic ...tabase Access, Communications, and the Final Project. The first section teaches different methods of data access and manipulation by creating a standalone Visual Basic application that binds a MS Access database. The second section introduces the student to communicating over the Internet with TCP/IP by creating simple server and client Visual Basic applications that utilize the Winsock  more...

Car Rental Certificate Program - Instructor Led The Car Rental Certificate provides comprehensive training necessary to work for a car rental agency. This includes instruction in the Sabre Computer Reservation Systems, travel reservations ad ground transportation. FULL DESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation  more...

Build Your Own BIZ(tm) - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Automated Air Reservations - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel Accommodations 15  more...

Automated Air Reservations - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel Accommodations 15  more...

Air Reservations - U.S. Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents.  more...

Airline Certificate Program - Instructor Led The Airline Certificate provides comprehensive training necessary to work for an airline. This includes instruction in the Sabre Computer Reservation Systems, travel reservations and fares and tickets. The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards,  more...

5 Steps to Effective Persuasive Business Communication ...ith the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The  more...

Adobe Dreamweaver CS4: Essentials ... you have learned instantly whether you are building your first site or redesigning an existing one. You will get a solid introduction to Web design as well as step-by-step instructions for how to use the most important features in this award-winning program. After watching the series will comfortable optimizing image files for faster loading web graphics how to use CSS, Tables, Frames and how  more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time  more...

Telephone Skills for Quality Customer Service ...ryday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customera s  more...

A Day 1 - Chapters 1-5 ...s needed to pass the CompTIA A+ Certification tests. This first of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as CMOS, DMA, and IRQ; explanation and installation of CPUs, expansion cards, and systemboards; floppy and  more...

Understanding Your Customer ...hance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the  more...

Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

Understanding Your Target Customer s Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and  more...

Delivering High-impact Territorial Account Sales TAS Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to  more...

Selections and Layers in Photoshop CS3 ...f Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an assortment of lasso and marquee tools and the Magic Wand tool. The course also  more...

The Boss Factor Your boss can make or break you, so you better find out how to work effectively with her. You must first build rapport and continue to develop it. Along the way, you'll learn how to solicit and give feedback and even learn how to use corrective feedback to your advantage. You'll also get tips on managing your manager, which is no easy task. But if you can achieve that and turn the annual appraisal  more...

Improving Your Image Lee Iacocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial  more...

Communication during Organizational Change ...ing Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this problem proactively. It also equips you with the communication strategies needed to enable you to be a positive influence in the workplace. Finally,  more...

Finding Your Life Balance ...s positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is to assess your life as it is now. This course will enable you to assess your present life, both at home and at work, and the relationship between the two. Is it balanced? How and why is it out of balance? You will learn what the obstacles to achieving a balanced life are,  more...

Introduction to Brand Management ... other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will  more...

Managing the Creative Elements of Brands ... order to help you build your company's brand equity. The first lesson in this course demonstrates how your brand can make a great impression on consumers. The next lesson shows you how to brand your products with the perfect name and logo. This course enables you to determine if a jingle, slogan, or fictional character may be necessary to animate your brand. Finally, disclosing the secrets of  more...

Analyzing the Market ...u through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and keeping your plans on  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.  more...

Evaluating Creative and Innovative Ideas ...first step to innovation. But for every thousand ideas you generate, only one may have what it takes to make a real difference in your organization. Many great ideas will remain just that--ideas. Unless they have true commercial potential, or offer real advantages, they are destined to remain in the mental "incubator."To determine which ideas are worthy of further attention and which should be  more...

Problem Performance Prevention ...dentification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But  more...

Problem Performance Identification ...entified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the responses to them need to be different. Another facet of the effective management of  more...

Recovering from Business Crises ... being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the  more...

Starting the Change Process Every story has a beginning, a middle, and an end. The majority of organizations consider change as a new beginning--a bright new day. But is that really the case? Ask your employees how they feel about change, and they'll often say, "It's unnecessary--we're doing just fine as we are." For them, change is the end of an era; an abrupt cessation of a comfortable way of life. It's your job to ensure  more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...

The Manufacturing Industry Overview Version 2 "Business has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...

Assessing Performance Continuously ...w to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but  more...

Performance Reviews ...ination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a  more...

The Coaching Skillset ...ually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation; only by establishing the present position of the coachee are you able to move forward. Additionally, the coach must control the conversation  more...

Developing Customer Satisfaction Surveys ...first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works.  more...

The Contact Center and the Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...

Identifying Your Customers Expectations ...s employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the  more...

Using Surveys to Measure Customer Satisfaction ...and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on  more...

Bridge the Expectations Gap ...g with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's  more...

Leading a Customer-focused Team ...' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's  more...

Overcoming Difficult Service Situations ...tough. Recognition of the warning signals is an important first step. Then you'll practice strategies that de-escalate confrontational clients. Admitting mistakes is an easy concept, but for most people, it's not so easy to do. This training adds just enough sugar to make the medicine go down, helps us let go of our egos or our fear of being wrong, and accept responsibility for errors. Though  more...

The EXCEL Acronym Instilling Service Excellence ...ervice abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say, "Case Closed" when there's a problem area with a customer. But it takes planning and proactive thinking to stay ahead of trouble-spots, and in  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Corporate Culture Building the Service Foundation ...athedral before you build the foundation." That's why the first course in this Customer Service series focuses on building the foundation of good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get the basics about corporate culture, and  more...

Mastering Negotiation ...tiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. In this course, you will discover ways to develop mastery in negotiation. Adopting the values, attitudes, and beliefs of master  more...

Delivering the Message ...ing your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows  more...

Communicating for Results ...lts in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to  more...

Managing Organization Conflict ...a short-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of the conflict by finding structural remedies to prevent the conflict from occurring in the future. Another form of a long-term approach is to attempt to prevent conflict  more...

Group Problem Solving and Decision Making ...ess. In this course, you'll learn the skills necessary to first set the stage for group problem solving and decision making by recognizing the components of an effective team. You'll explore valuable strategies for improving group effectiveness, strategies that will enable you to move past groupthink and other obstacles and on to team productivity. You'll also learn how to better diagnose  more...

Goals and Setting Goals ...ost achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging,  more...

Decision Making Implementation and Evaluation ...l as learn from previous mistakes. In this course, you'll first explore how to act on your decision in a way that optimizes its chances for acceptance and success. Once your plan is underway, you'll also know how to manage that decision so that your effective results don't wither on the vine. Lastly, you'll find out how to evaluate the soundness of your decision so that related business methods  more...

Results and Teamwork without Authority When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting  more...

The Fundamentals of Effective Thinking ...t critical business skill of all--thinking itself. You'll first learn about the counterproductive thinking patterns and tendencies most people naturally fall prey to. You'll then discover how these largely intuitive tendencies manifest themselves in problem-solving mind-sets and decision-making styles. Finally, you'll take the necessary steps to neutralize ineffective thinking habits and  more...

Introducing NET 3 5 and Visual Studio 2008 The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development environment that includes a  more...

Building NET 3 5 Applications with Visual Studio 2008 Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation, Windows Communication Foundation, Windows Workflow Foundation, ASP.NET  more...

Elements of Project Human Resource Management ... and the inputs, tools and techniques, and outputs of the first Project Human Resource Management process, Human Resource Planning. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Human Resource Management knowledge area. This course is aligned with "A Guide to the Project Management Body of  more...

Project Life Cycles and Stakeholders ... can affect projects. Whether learners are experienced or first-time project managers, this course will have relevant and up-to-date best practices for them to follow. The course will assist in preparing the learner for the PMBOK certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project  more...

Introduction to Project Process Groups and Initiating a Project ...f from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this interactive experience--called a  more...

The Individual s Role in a Team ...first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll learn strategies and techniques  more...

Advanced Project Leadership - Navigating Corporate Structures ...nt, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how their position in an organization's structure affects their responsibilities towards a project. You will also learn  more...

Advanced Project Leadership - Bringing Home the Value ...er both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project managers will learn about the characteristics of Internal,  more...

Requirements Planning and Management ...in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements involves identifying the activities to be undertaken in order to identify  more...

Analyzing Requirements Using Models There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the  more...

Launching Successful Virtual and On-site Teams One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team  more...

Leading High-performance On-site Teams ... offers strategies for leading an on-site team during the first two stages of team development--forming and storming. It outlines steps for defining a project and offers strategies for gaining commitment and building trust among team members. It also presents techniques for encouraging communication and collaboration. Finally, this course provides easy to follow steps for resolving conflicts.  more...

Data Classification and Collection in Six Sigma ... Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and  more...

Six Sigma and Lean in the Organization Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and  more...

Process Analysis and Documentation ... cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done.In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement;  more...

Processes and Customer Analysis in Six Sigma Projects ...s - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyze process components and stakeholders in an  more...

Management of the HR Process HRCI SPHR ...first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to  more...

Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

Introduction to Product Management ... build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is changing, as well as the advantages and pitfalls of the field. You will also learn the skills common to successful product managers. Then you will investigate common product management tasks and how to  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Introduction to Auditing ... is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what  more...

Leading Generations X and Next ...fferent attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development opportunities. The second lesson focuses closely on Generation X. This generation's work traits, personality traits, and potential workplace conflicts are  more...

Cross-generational Workers in the 21st Century ...Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the  more...

The Communication of a Shared Vision ...g as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity  more...

Knowledge as Capital Times are changing. No longer is a company valued on just its physical assets and income streams. A quick look at many Internet focused organizations points to a basic fact: There is a new kind of asset being valued in our economy. That asset is knowledge, the intellectual capital of the organization. The high potential return of leveraging the knowledge capital of an organization has led to  more...

Total Quality Management - Principles "Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.  more...

EnjoySAP Features Functions ...gging On: - Starting the R/3 System. - Logging on for the First Time. a The EnjoySAP Initial Screen: - General Structure. - Changes to the Screen Header. - Changes to the Screen Body. Unit 2: Using EnjoySAP 1.5 - 2 hours a Options for Accessing EnjoySAP: - Easy Access Menu Structures. - Calling up Program Functions. a Customizing Menus: - General Settings. - Creating  more...

Linux Technology Overview Part 2 Features for Users ...ormation about how to use Linux. It does not build on the first course. It is designed so that someone who already knows what Linux is and just wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on end user tasks, not  more...

Linux Technology Overview Part 1 Technical Business Considerations ...first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To • Identify  more...

HTML 4 Part 2 Advanced Topics ...ite concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 86042 Objectives Unit 1: Web Page Enhancement 3 hours • Match the guidelines for designing a Web site  more...

HTML 4 Part 2 Advanced Topics ...ite concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 86042 Objectives Unit 1: Web Page Enhancement 3 hours • Match the guidelines for designing a Web site  more...

HTML 4 Part 1 HTML Fundamentals ...first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. • Describe the creation of links  more...

HTML 4 Part 1 HTML Fundamentals ...first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. • Describe the creation of links  more...

Directory Technologies Part 3 Active Directory Integrating Technologies ...vices (NDS). Additionally, learners should have taken the first two parts of this series (82711-82712). Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 82713 Objectives Unit 1: Windows 2000 and Active Directory 1 hour • Label the servers with  more...

Directory Technologies Part 2 NDS eDirectory ...vices (NDS). Additionally, learners should have taken the first part of this series (82711). Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 82712 Objectives Unit 1: eDirectory: Setting Up 2 - 3 hours • Match the purposes of eDirectory with  more...

Directory Technologies Part 1 Directory Server Model ...first course in a three part series that introduces the learner to the fundamental directory solutions and the X.500 standard. It also covers the Full Service Directory Model (FSDM), and the role of LDAP in accessing directories. Finally, it describes Netscape Directory Server Technology. Learn To: o Identify the fundamental concepts of Directory services, which include the X.500 Directory  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...g NetWare. In addition, the learner should have taken the first two parts of the series (82731 and 82732). Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 82733 Objectives Unit 1: NDS Maintenance: Server Operations 3 hours • Identify the check that  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...g NetWare. In addition, the learner should have taken the first part of the series (82731). Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 82732 Objectives Unit 1: NDS Operations 3 - 4 hours • Identify the guidelines for creating a partition  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...first course in a three part series that instructs the learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The course teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. Learn To • Identify the features of NDS 8 and upgrade  more...

Oracle9i Database Admin Manage Security ...ofessionals. Additionally, learners should have taken the first four parts of this series (64311-64314). Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures, Functions, and Packages (61114), Oracle PL/SQL: Database Programming  more...

Oracle9i Database Admin Manage Data Storage ...ofessionals. Additionally, learners should have taken the first three parts of this series 64311-64313. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures, Functions, and Packages (61114), Oracle PL/SQL: Database Programming  more...

Oracle9i Database Admin Manage Storage Structures ...ofessionals. Additionally, learners should have taken the first two parts of this series 64311 and 64312. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures, Functions, and Packages (61114), Oracle PL/SQL: Database Programming  more...

Oracle9i Database Admin Manage an Instance ...Database Administration: Manage An Instance course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle9i. This course introduces the participants to the concepts and procedures associated with Oracle architectural components. The participants learn the various tasks of a database administrator that are performed by using OEM and  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...first course in a five part series that introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the various  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...y guidelines for setting up an array. • Install the first ISA server in an array. • Create a new array. • Sequence the steps in promoting a stand-alone server. • Sequence the steps in maintaining enterprise configurations. • Combine an enterprise and an array policy. • Identify features of the routing process. • Configure routing for Web proxy  more...

ISA Server 2000 Part 1 Setup Access Policies ...first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling  more...

ISA Server 2000 Part 1 Setup Access Policies ...first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling  more...

C Programming for the Microsoft NET Platform Part 5 ...NET strategy. In addition, learners should have taken the first four parts of this series (72711-72714). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72715 Objectives Unit 1: Operators, Delegates, and  more...

C Programming for the Microsoft NET Platform Part 5 ...NET strategy. In addition, learners should have taken the first four parts of this series (72711-72714). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72715 Objectives Unit 1: Operators, Delegates, and  more...

C Programming for the Microsoft NET Platform Part 3 ...NET strategy. In addition, learners should have taken the first two parts of this series (72711 and 72712). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 72713 Objectives Unit 1: Object-Oriented Programming  more...

C Programming for the Microsoft NET Platform Part 3 ...NET strategy. In addition, learners should have taken the first two parts of this series (72711 and 72712). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 72713 Objectives Unit 1: Object-Oriented Programming  more...

C Programming for the Microsoft NET Platform Part 2 ...NET strategy. In addition, learners should have taken the first part of this series (72711). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72712 Objectives Unit 1: Statements and Exceptions 2 - 3  more...

C Programming for the Microsoft NET Platform Part 3 ...NET strategy. In addition, learners should have taken the first two parts of this series (72711 and 72712). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 72713 Objectives Unit 1: Object-Oriented Programming  more...

C Programming for the Microsoft NET Platform Part 1 ...first course in a five part series that provides an introduction to the Microsoft .NET platform in which the learners use the C# programming language. This course teaches how to compile, run, and debug a C# application and how to use value-type variables in C#. Learn To • Identify characteristics of the .NET platform. • Identify characteristics of the .NET Framework. •  more...

C Programming for the Microsoft NET Platform Part 1 ...first course in a five part series that provides an introduction to the Microsoft .NET platform in which the learners use the C# programming language. This course teaches how to compile, run, and debug a C# application and how to use value-type variables in C#. Learn To • Identify characteristics of the .NET platform. • Identify characteristics of the .NET Framework. •  more...

ASP NET Part 3 Web Services Web Apps ...bjects (ADO). In addition, learners should have taken the first two parts of this series (73227 and 73228). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation Not applicable Language Options American English Total Learning Time 6 to 8 hours 73229 Objectives Unit 1: Web Services 3 - 4 hours •  more...

ASP NET Part 3 Web Services Web Apps ...bjects (ADO). In addition, learners should have taken the first two parts of this series (73227 and 73228). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation Not applicable Language Options American English Total Learning Time 6 to 8 hours 73229 Objectives Unit 1: Web Services 3 - 4 hours •  more...

ASP NET Part 2 ADO NET Partitioning Tracing ...bjects (ADO). In addition, learners should have taken the first part of this series (73227). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 73228 Objectives Unit 1: ADO.NET 2 - 3 hours •  more...

ASP NET Part 2 ADO NET Partitioning Tracing ...bjects (ADO). In addition, learners should have taken the first part of this series (73227). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 73228 Objectives Unit 1: ADO.NET 2 - 3 hours •  more...

ASP NET Part 1 Intro Web Controls ...first course in a three part series that presents the learner with a broad overview of ASP.NET and gives a comprehensive introduction to Web Controls. This course introduces the learner to the .NET framework and also the differences between ASP and ASP.NET, coverage of the ASP.NET platform and features, core elements of ASP.NET - Web Forms, ASP.NET script code, and page events. Additional  more...

ASP NET Part 1 Intro Web Controls ...first course in a three part series that presents the learner with a broad overview of ASP.NET and gives a comprehensive introduction to Web Controls. This course introduces the learner to the .NET framework and also the differences between ASP and ASP.NET, coverage of the ASP.NET platform and features, core elements of ASP.NET - Web Forms, ASP.NET script code, and page events. Additional  more...

CIW Perl Fundamentals Part 2 Manipulating Scripts Course Overview This is the second course in a three part series that students will learn both theoretical and practical instruction on external data Perl scripts. This course will also cover regular expressions and pattern matching, subroutines, and file access and manipulation. Learn To Identify the syntax of pattern binding operators. Match metacharacters with their functions.  more...

CIW Perl Fundamentals Part 1 Basic Syntax ...first course in a three part series that presents students with both theoretical and practical instruction on the foundations of the Perl language. Students will also become familiar with an Introduction to Perl, Flow Control, Arrays, and Associative Arrays. Learn To Identify characteristics of the Perl programming language. Identify characteristics of the Perl interpreter. Identify  more...

CIW E-Commerce Designer Part 5 Transaction Mgt Course Overview This is the final course in a five part series. Students will learn both theoretical and practical instruction on E-Commerce transaction management. Subjects covered in this course include online catalogs, payments, and security. Learn To Identify usability features of a Web site. Match the main Site Manager components with their functions. Identify the guidelines for  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2  more...

SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks ...t-SQL syntax. In addition, learners should have taken the first four parts of this series (73480-73483). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American English Total Learning Time 7 hours 73484 Objectives Unit 1: Transferring Data 3 hours o Identify guidelines  more...

SQL Server 2000 Design Implement Databases Part 4 Managing Indexes Course Overview This is the fourth course in a five part series that will teach students how to work with SQL Server indexes. Students will learn how to plan for index creation, how to create and manage indexes, as well as learn how to optimize query performance and how to analyze queries. Learn To Identify the features of clustered indexes. Identify the features of nonclustered  more...

SQL Server 2000 Design Implement Databases Part 3 Managing Objects Course Overview This is the third course in a five part series that will teach students how to work with SQL Server data objects. Students will learn how to create and manage view, stored procedures, user-defined functions, and triggers. Learn To Identify the features of views. Identify the considerations for creating views. Create a view by using Transact-SQL. Match the different  more...

SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server ...first course in a five part series that presents students with both theoretical and practical instruction in the areas of an overview to SQL Server, the Transact-SQL language, and SQL Server Databases. Learn To Identify the features and functions of SQL Server 2000. Match the components of the client-server communication process with their features. Identify the features and functions  more...

SQL Server 2000 Database Admin Part 1 Install SQL Server 2000 ...first course in a five part series that presents the students with both theoretical and practical instruction in the subject of installing SQL Server 2000. Learn To Identify the features and functions of SQL Server. Identify the components involved in the client-server communication process. Identify the steps in the client-server communication process. Identify the minimum hardware  more...

IBM DB2 Universal Database V6 1--App Development ...language. In addition, participants should have taken the first part in this series, IBM DB2 UDB V6.1 Fundamentals (course13431) prior to taking this course. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Application Development exam 511. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

IBM DB2 Universal Database V6 1--App Development ...language. In addition, participants should have taken the first part in this series, IBM DB2 UDB V6.1 Fundamentals (course13431) prior to taking this course. When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Application Development exam 511. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

IBM DB2 Universal Database V6 1--Administration ...function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Design for a  more...

IBM DB2 Universal Database V6 1--Administration ...function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Design for a  more...

IBM DB2 Universal Database V6 1--Fundamentals ...entify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their descriptions. Catalog a node and a database using the CATALOG command. Identify the functions of the DB2 Administration Server instance. Match the DB2 command interfaces  more...

IBM DB2 Universal Database V6 1--Fundamentals ...entify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their descriptions. Catalog a node and a database using the CATALOG command. Identify the functions of the DB2 Administration Server instance. Match the DB2 command interfaces  more...

Exchange 2000 Infrastructure Design--Part 4 ... Windows clustering. Install Exchange 2000 Server on the first cluster node. Create an Exchange 2000 Server cluster group. Create an IP address resource. Create a network name resource. Move the Local Quorum resource to a cluster group. Sequence the steps involved in creating a system attendant cluster resource. Unit 3: Maintenance Policies and Troubleshooting Duration: 4 Hour(s)  more...

Exchange 2000 Server--Part 1 Installing Course Overview This course presents the students with both theoretical and practical instruction in the subject of installing Microsoft Exchange 2000 Server. This instruction will cover initial installs and upgrades from Exchange 5.5. The bulk of the instruction will relate to the issues of planning and executing a server install. Considerably less emphasis will be placed on deploying different  more...

UNIX--Part 1 User Fundamentals ...erview The UNIX Part 1: User Fundamentals course is the first in a series of 10 courses on the UNIX operating system. It describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to  more...

Designing Cisco Network Service Architectures Part 2 ...first unit. The course then covers in detail designing for high availability and designing security services. The instruction is supported with case studies in each of the areas of instruction. Learn To: Identify features of network management. Identify features of the CiscoWorks network management solution. Identify features and functions of management tools for the CiscoWorks  more...

Cisco Internetwork Troubleshooting Part 1 ...first of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover baseline configuration and documentation of networks and end-systems, support resources for troubleshooting, and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the physical  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...ing DNS and DHCP. In addition, they should have taken the first two parts in this series (courses 81605-06) prior to taking this course. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Administration Tasks: Objects Duration: 1 - 2 Hour(s)  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...ing DNS and DHCP. In addition, they should have taken the first part in this series (course 81605) prior to taking this course. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: GroupWise Client Installation Duration: 2 - 3 Hour(s) Match each  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ... fundamentals of administering a GroupWise system. As the first in the 3-part series, this course will give students a solid foundation in GroupWise 5.5 fundamentals. Students will be given a thorough overview of the GroupWise client and the fundamental components of the GroupWise system. Students will also be taught the skills and knowledge needed to properly plan and execute a GroupWise  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...n, & Administration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address Translation (NAT) Duration: 1 - 2 Hour(s) Identify the information contained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...n, & Administration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address Translation (NAT) Duration: 1 - 2 Hour(s) Identify the information contained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...n, & Administration (Course Series 72413 - 72420) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Certificate Services Duration: 2 - 3 Hour(s) Identify the advantages of Windows 2000 PKI. Match the components of Windows 2000 PKI with their functions. Match the types of CAs with the situations in which they are used.  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...n, & Administration (Course Series 72413 - 72420) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Certificate Services Duration: 2 - 3 Hour(s) Identify the advantages of Windows 2000 PKI. Match the components of Windows 2000 PKI with their functions. Match the types of CAs with the situations in which they are used.  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...n, & Administration (Course Series 72413 - 72420) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network Protocols Duration: 2 - 3 Hour(s) Match Windows 2000 network protocols with the situations in which they are used. Install TCP/IP on a LAN interface by using the shortcut menu. Configure TCP/IP on a LAN  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...n, & Administration (Course Series 72413 - 72420) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network Protocols Duration: 2 - 3 Hour(s) Match Windows 2000 network protocols with the situations in which they are used. Install TCP/IP on a LAN interface by using the shortcut menu. Configure TCP/IP on a LAN  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...n, & Administration (Course Series 72413 - 72420) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Remote Access Duration: 3 - 4 Hour(s) Match the types of remote access connection media with the situations in which they are used. Match the remote access protocols with the situations in which they are used. Sequence the steps  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...n, & Administration (Course Series 72413 - 72420) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Remote Access Duration: 3 - 4 Hour(s) Match the types of remote access connection media with the situations in which they are used. Match the remote access protocols with the situations in which they are used. Sequence the steps  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to configure, manage,  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to configure, manage,  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...000: Administration (Course Series 72410 - 72412) and the first seven courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows Network Security: An Overview Duration: 2 - 3 Hour(s) Identify the network security features of Windows 2000. Match the tools used for securing a Windows 2000 network with the situations in which they are used.  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...000: Administration (Course Series 72410 - 72412) and the first seven courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows Network Security: An Overview Duration: 2 - 3 Hour(s) Identify the network security features of Windows 2000. Match the tools used for securing a Windows 2000 network with the situations in which they are used.  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...000: Administration (Course Series 72410 - 72412) and the first six courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Application Sharing Duration: 1 - 2 Hour(s) Share a folder over the network by using the Create Shared Folder wizard. Configure the properties of a shared folder by using the Computer Management window. Configure the  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...000: Administration (Course Series 72410 - 72412) and the first six courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Application Sharing Duration: 1 - 2 Hour(s) Share a folder over the network by using the Create Shared Folder wizard. Configure the properties of a shared folder by using the Computer Management window. Configure the  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...000: Administration (Course Series 72410 - 72412) and the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network Duration: 1 - 2 Hour(s) Match the administrative strategies for a Windows 2000 network with the situations in which they are used. Identify the centralized network management activities that can be  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...000: Administration (Course Series 72410 - 72412) and the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network Duration: 1 - 2 Hour(s) Match the administrative strategies for a Windows 2000 network with the situations in which they are used. Identify the centralized network management activities that can be  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...000: Administration (Course Series 72410 - 72412) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Networks Duration: 2 - 3 Hour(s) Match the features of TCP/IP with the tasks accomplished by them in a specified situation. Identify the features of NetBEUI. Identify the features of NWLink. Match network  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...000: Administration (Course Series 72410 - 72412) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Networks Duration: 2 - 3 Hour(s) Match the features of TCP/IP with the tasks accomplished by them in a specified situation. Identify the features of NetBEUI. Identify the features of NWLink. Match network  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...000: Administration (Course Series 72410 - 72412) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Workstation: Configuring and Managing Duration: 3 - 4 Hour(s) Match the tabbed pages in the Regional Options dialog box with the options that they allow you to customize. Configure multiple language support on a computer by  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...000: Administration (Course Series 72410 - 72412) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Workstation: Configuring and Managing Duration: 3 - 4 Hour(s) Match the tabbed pages in the Regional Options dialog box with the options that they allow you to customize. Configure multiple language support on a computer by  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...000: Administration (Course Series 72410 - 72412) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Optimizing Windows 2000 Performance Duration: 3 - 4 Hour(s) Match System Monitor counters with the information that they provide about resource utilization on a Windows 2000 computer. Log specific data about network traffic  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...000: Administration (Course Series 72410 - 72412) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Optimizing Windows 2000 Performance Duration: 3 - 4 Hour(s) Match System Monitor counters with the information that they provide about resource utilization on a Windows 2000 computer. Log specific data about network traffic  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...000: Administration (Course Series 72410 - 72412) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Operating System Settings Duration: 2 - 3 Hour(s) Install non-Plug and Play hardware by using Add/Remove Hardware Wizard. Update a device driver by using Device Manager. Configure driver signing options by using the  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...000: Administration (Course Series 72410 - 72412) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Operating System Settings Duration: 2 - 3 Hour(s) Install non-Plug and Play hardware by using Add/Remove Hardware Wizard. Update a device driver by using Device Manager. Configure driver signing options by using the  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows 2000  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows 2000  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the protocols  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the protocols  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ...rastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain Name and DNS Naming. Finally, it covers the design  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ...rastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain Name and DNS Naming. Finally, it covers the design  more...

Interconnecting Cisco Networking Devices Part 2 ... Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF) routing protocols. This course also describes the operation of different types of access lists. Learn To: Identify characteristics of Network Address Translation (NAT) and port address translation (PAT). Sequence the steps for inside source address translation. Sequence the steps for configuring static  more...

Interconnecting Cisco Networking Devices Part 1 ...first course in a 3 part series that prepares learners for the Cisco CCNA ICND exam 640-811 - Interconnecting Cisco Networking Devices. The course shows you how to configure a catalyst switch for basic operations. Topics covered include switching, spanning tree protocol, and access layer switch configuration. This course also describes the features and operation of VLANs, and shows you how to  more...

Designing Cisco Internetwork Solutions Part 3 .... Identify features and functions of Open Shortest Path First (OSPF) protocol. Identify features and functions of Integrated Intermediate System-to- Intermediate System (IS-IS) protocol. Identify features and functions of Border Gateway Protocol (BGP). Identify the most suitable routing protocols for hierarchical network layers. Identify characteristics of route redistribution.  more...

Designing for Cisco Internetwork Solutions Part 1 ...first of five courses in the Designing for Cisco Internetwork Solutions curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. It covers organizational network policies and procedures, network design methodology, assessing project scope and requirements, and examining existing networks. It will also cover design implementation, modularizing networks, and evaluating  more...

Oracle Designer 6i First Class Design Generation ...cond half of the Instructor Led course Oracle Designer6i: First Class. This course takes students along a streamlined path through the Oracle Designer development environment. It follows on from the first title in the series Oracle Designer First Class 6i: Analysis and covers transforming the analysis model into design level definitions, refining the data and application designs, and generating  more...

Oracle Designer 6i First Class Analysis ...first course in a two part series, which covers the same material as the first half of the Instructor Led course Oracle Designer 6i: First Class. The course takes students along a streamlined path through the Oracle Designer development environment. It covers recording business requirements into the Repository including process modeling, entity relationship modeling, and function modeling. This  more...

Oracle Designer 6i Curriculum The Complete Oracle Designer 6i Curriculum includes the following courses: Oracle SQL: Basic SELECT Statements Oracle SQL: Data Retrieval Techniques Oracle SQL: DML & DDL Oracle SQL: PL/SQL: Basics Oracle Designer 6i First Class: Analysis Oracle Designer 6i First Class: Design & Generation To review individual course descriptions, please return to the previous page and select the  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...base Administration Series (courses 63311-63315), and the first part in this series, Oracle8i Network Administration: Net8 Architecture and Basic Configuration (63326). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 5, 1Z0-026. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Centralized Naming Concepts  more...

Oracle8i Network Administration Net8 Architecture Strategy ...first in a two-part series based on Oracle8i Network Administration. This series introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn  more...

Oracle8i Backup and Recovery Strategies Backups ...first course in a two-part series that covers the critical skills in planning and implementing database backup and recovery strategies. This course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a recovery catalog. This course also  more...

Oracle8i Performance Tuning Architecture Strategy ...first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will overview the operating  more...

Oracle8i Database Admin Manage an Instance ...first in a five-part series covering the database administration strategies and procedures provided in Oracle8i. In this course, participants will learn about the concepts and procedures associated with Oracle architectural components, using the database administration tools, managing an Oracle instance, and using National Language Support. L earn To: Identify Oracle architectural  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...hnologies (courses 71410, 71411, 71412 and 71413) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing IP Routing Duration: 1.5 - 2 Hour(s) Identify the process of IP routing. Identify the features of static IP routing. Identify the features of dynamic IP routing. Identify the features of Routing Information  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ...cepts or have equivalent knowledge and have completed the first six courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domino Security Duration: 1.5 - 2 Hour(s) Match each member of the Domino Security team with their responsibilities. Match the strategies that may be used to secure servers with their functionality. Match the strategies that  more...

Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing ...cepts or have equivalent knowledge and have completed the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Setting Up Internet Mail in Domino R5 Duration: 2 - 3 Hour(s) Identify the messaging features of a Domino mail system. Match the mail client types with their functioning. Sequence of steps in mail routing in a Domino mail  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...cepts or have equivalent knowledge and have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes to Notes Mail Routing Duration: 1 - 2 Hour(s) Identify the characteristics of a mail file. Identify the characteristics of MAIL.BOX. Match the functions of a router with the situations in which the functions are  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...cepts or have equivalent knowledge and have completed the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: User Registration: Preparation Duration: 2 - 3 Hour(s) Identify the correct naming scheme for registering a user in Domino R5. Register an Organizational Unit in Domino R5 by using the Configuration tab in Domino  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration ...on of this course, students will learn how to install the first server; and configure the server audience for the first server by using the Advanced Configuration setup method. L earn To: Install the first server. Configure the server audience for the first server by using the Advanced Configuration setup method. C ontent Emphasis Skills-Based A udience This course  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies ...cepts or have equivalent knowledge and have completed the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Replication Duration: 3 - 4 Hour(s) Identify the definition of replication. Identify the scenarios in which it is feasible to set up replication. Identify the features of server-to-server replication. Sequence the steps involved  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...dows NT 4.0 (Course Series 71435-71438) and completed the first two parts of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: IP Packet Filtering Duration: 1 - 2 Hour(s) Identify the concepts of IP packet filtering. Match the filtering fields used in IP packet filtering with their description. Enable IP packet filtering on a Windows NT router. Create  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...dows NT 4.0 (Course Series 71435-71438) and completed the first part of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: OSPF: An Introduction Duration: 1 - 2 Hour(s) Identify the features of an autonomous system. Identify the features of OSPF. Identify the advantages of OSPF over RIP. Identify the OSPF packet addressing style applicable in a given  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...first part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install RIP. Configure RIP event logging  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ...rosoft Windows NT 4.0 (Course Series 71435-71438) and the first course in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Configure Group, Disk and Network Resource Duration: 2 - 3 Hour(s) Connect to a cluster by using Cluster Administration. Create a group in a cluster by using the New Group wizard. Create an IP address resource in a group by using  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. L earn To: Understand the definitions of clustering terms and the benefits of clustering. Identify the functions of the Cluster Service Manager and the additional architectural components of  more...

Macromedia Dreamweaver MX 2004 Learning Design Uploading ...ways in which Web pages can be designed and uploaded. The first unit covers the tables, layers, forms, and templates. This course also discusses the tests that need to be carried out before the site is uploaded. Finally, this course provides the procedures to follow for uploading a site. Learn To: Identify the steps for using tables to design the page layout. Identify the steps for  more...

Windows NT Server 4 0 Installation Configuration - Part 2 ...hnologies (courses 71410, 71411, 71412 and 71413) and the first six courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Identify the functions of the Gateway Service for NetWare (GSNW) Tool Duration: 2 - 3 Hour(s) Install Gateway Service for NetWare on a Windows NT Server. Identify the advantages of the Migration Tool for NetWare. Identify  more...