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First Aid Curriculum First Aid: Curriculum  more...

FIRST TIME MANAGER ESSENTIALS FIRST TIME MANAGER ESSENTIALS  more...

Word 2002 Basic ...Highlight Button The Horizontal And Vertical Rulers The First Line Indent Marker The Hanging Indent Marker The Right Indent Marker The Left Indent Marker Accessing The Office Assistant Hiding The Office Assistant Closing Word Conclusion Lesson 2: Working With Documents Introduction Lesson Objectives Hiding The Taskbar Showing A Hidden Taskbar Creating A New Document Closing  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Introduction to Auditing ... is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what  more...

Management of the HR Process HRCI SPHR ... Human Resources (SPHR) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains  more...

Forming Project Teams for Six Sigma ...imetabling, and technology, and offers vital tips for the first team meeting and all subsequent meetings. Acknowledging that today's organizations increasingly rely on virtual teams that cross geographic and cultural barriers, the course equips you with strategies for meeting the unique challenges of virtual teams. This course is aligned with the ASQ Certified Six Sigma Black Belt certification  more...

Process Characteristics for Six Sigma ...d services, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other, prioritize their importance relative to customer or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices,  more...

Processes and Customer Analysis in Six Sigma Projects ...s - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyze process components and stakeholders in an  more...

Data Classification and Collection in Six Sigma ... Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and  more...

Six Sigma and Lean in the Organization Six Sigma and Lean in the Organization ASQ Six Sigma Green Belt (SSGB) Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a  more...

First Aid CPR ...First Aid: CPR Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note:  more...

First Aid Basic ...First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic  more...

First Aid Automated External Defibrillator ...First Aid: Automated External Defibrillator The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the  more...

Being an Effective Team Member ... effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your team. Specifically, you'll explore ways for adopting a positive approach to being on a team, like recognizing the benefits of working on a team  more...

Launching a Successful Team Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...

Project Data Management and Performance ...d exporting information in this way, the information must first be sorted, filtered, and grouped to customize the information's appearance. Information also needs to be timely actual work performed, actual start and finish dates, and actual costs must all be updated. This course outlines the basics of importing and exporting, sorting, filtering, and grouping information to meet a project's  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Interpersonal Communication Communicating Assertively Interpersonal Communication: Communicating Assertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into  more...

Working with Difficult People Identifying Difficult People Working with Difficult People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of  more...

Planning Project Human Resources ...vers the inputs, tools and techniques, and outputs of the first two Project Human Resource Management processes: Develop Human Resource Plan and Acquire Project Team. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing  more...

Risk Management Planning ...ute (PMI ). Specifically, learners will be introduced the first process in the Project Risk Management knowledge area: Plan Risk Management. Techniques such as creating a risk management plan and preparing documentation for the risk identification and analysis processes will be covered in detail. This course provides a foundational knowledge base reflecting the most up-to-date project  more...

Project Requirements and Defining Scope ...atement. Specifically, learners will be introduced to the first two processes in the Project Scope Management knowledge area Collect Requirements and Define Scope. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). This course provides a foundational  more...

Defining and Sequencing Project Activities ...ould the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth  more...

Problem Solving Determining and Building Your Strengths ...pon them, and even to develop new skills. To improve, you first need to assess your existing problem-solving style, identify your strengths and weaknesses, and develop an ongoing strategy for sharpening and building your skills. You also need to recognize the key barriers that lie in the way of effective problem solving your biases and develop techniques for reducing their impact on your  more...

Problem Solving Digging Deeper ... happens at two key steps in the problem-solving process: first when you analyze problems to identify the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the  more...

Decision Making The Fundamentals ...portunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then the opportunity to choose.' It's been estimated that most human beings make thousands of decisions in the course of an average day, many of which are unconscious decisions. It is important for your personal and professional success that you become an  more...

Decision Making Tools and Techniques ...ces. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you. These tools multiply the power of your most  more...

Goals and Setting Goals ...ost achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging,  more...

Business Grammar Parts of Speech ...s of dull grammar lessons in elementary school, where you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences. This  more...

Addressing and Redistributing E-mail ...cratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is  more...

Business Analysis Requirements Elicitation ...ysis Professional® (BABOK® 2.0 Aligned) The first step in creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And without understanding the tools and technologies involved, you may aim for impossible goals. It's equally  more...

Identifying Your Customers Expectations ...s employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the  more...

Using Surveys to Measure Customer Satisfaction ...and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on  more...

Bridge the Expectations Gap ...g with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's  more...

Leading a Customer-focused Team ...' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's  more...

Recovering from Business Crises ... being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the  more...

Building Positive Support for Change ... cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of building a motivating atmosphere that supports  more...

Dealing with Resistance to Change ...rs must deal with the source of those symptoms. They must first understand the mixture of emotions and thoughts that come with change, identify the underlying causes of employee resistance, and then use techniques to address those root causes. When the root causes are addressed, behaviors that show resistance to change will fade. This course outlines these aspects of overcoming resistance to  more...

Heat Stress Recognition and Prevention Heat Stress Recognition and Prevention Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control  more...

Heat and Cold Exposure Management HAZWOPER ...hat can result from exposure to hot temperatures, specify first aid measures for heat-related illness, identify individual factors that affect the body's ability to withstand hot temperatures, specify steps to avoid or reduce heat-related illness, specify conditions and injuries that can result from exposure to cold temperatures, specify first aid measures for frostbite and hypothermia,  more...

First Aid Medical Emergencies ...First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Analyzing Your Use of Time ...rve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and  more...

Understanding Your Customer ...hance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the  more...

Delivering High-impact Sales Presentations Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Introduction to Problem Management ...le managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and scope of Problem Management, its value to the  more...

Delivering High-impact Territorial Account Sales TAS Presentations Delivering High-impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of  more...

Selections and Layers in Photoshop CS3 ...f Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an assortment of lasso and marquee tools and the Magic Wand tool. The course also  more...

Planning and Implementing a Business Strategy ...es: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the conditions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the  more...

Basics of Six Sigma Projects and Teams ... Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to effectively lead  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...elay-sensitive data such as voice to be dequeued and sent first (before packets in other queues are dequeued), giving delay-sensitive data preferential treatment over other traffic. This course describes the queuing architecture: traffic-policing, traffic-shaping, CBWFQ, and LLQ. Cisco AutoQoS represents two technologies, Cisco AutoQoS VoIP and Cisco AutoQoS for the Enterprise. These  more...

Professional Networking Essentials Developing Confidence ...that while networking may seem intimidating or awkward at first, it's becoming a 'must have' for many in the modern professional environment. It requires confidence and sincerity. This course helps you develop that confidence by exploring the obstacles that deter you from networking. It enables you to enhance your presentation and conversation abilities. It also demonstrates how to prepare for  more...

Purchasing Finding Sources of Supply ...ganization. But finding the right suppliers takes effort. First you need to identify the best available suppliers based on reliable information and research. Then you need to prepare a solicitation document, such as a Request for Proposal or Request for Quotation, and send it to the qualified suppliers. This course discusses how to find sources of supply using this solicitation process and  more...

Using Business Etiquette to Build Professional Relationships Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances  more...

Oracle Database 11g R2 Using Monitoring Tuning RMAN ...database from a backup typically involves two phases. The first phase is the retrieval of a copy of the data file from the backups. The second involves reapplying changes to the file that occurred since the backup, using archived and online redo logs. To effectively administer an Oracle Database 11g database, recovery should be performed when critical or non-critical files are lost. Once you  more...

Cisco IINS 1 0 Network Security Principles II ...s security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally important to know that the security policy that's developed in your organization drives all of the steps taken to secure network resources. In order to create an effective  more...

CompTIA Security 2008 Authentication Methods CompTIA Security 2008: Authentication Methods CompTIA SY0-201 CompTIA Security 2008 Edition Developing authentication methods that ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA,  more...

First Time Manager Challenges ...First Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

First Time Manager Meeting Expectations ...First Time Manager: Meeting Expectations One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know  more...

First Time Manager Understanding a Manager s Role ...First Time Manager: Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...ateway Routing Protocol (EIGRP) or the Open Shortest Path First (OSPF) routing protocol. And performance problems on network devices can cause degraded application performance and connectivity issues resulting in problems at the business level. Employees are not as productive as they could be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...teway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks. Troubleshooting problems related to the exchange of routing information is an essential skill for any network engineer who is involved in the implementation and maintenance of large routed enterprise networks that use EIGRP or OSPF as the  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...ding highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing Protocol (GLBP) can prevent loss of connectivity by providing redundant default gateway functionality in a way that is transparent to end hosts. Performance issues can  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...Routing (ROUTE) v1.0 Configuring Open Shortest Path First (OSPF) in today's networks is an important skill to have as a network administrator. You will need to understand the primary configuration commands for single-area and multiarea OSPF designs, and the commands used to verify configurations. OSPF presents some design limitations, but offers up solutions for each. Scalability,  more...

Cisco Route 1 0 The OSPF Routing Protocol ...ng Cisco IP Routing (ROUTE) v1.0 Open Shortest Path First (OSPF) is one of the most commonly used IP routing protocols in today's networks. It is an open standard that is used by both enterprise and service provider networks. OSPF has several functions and five packet types to enable all OSPF information flow between routers. OSPF areas may be made up of different types of network links  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...ting protocols. The implementation plan is covered as the first step in configuring EIGRP, followed by basic EIGRP configuration. To assist in verification, this course introduces various Cisco IOS software show commands and defines the key fields in each.Advanced configuration options for EIGRP, including route summarization, passive interfaces, and default network origination are described.  more...

Public Speaking Strategies Confident Public Speaking Public Speaking Strategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks  more...

First Steps for Turning Around a Performance Problem ...First Steps for Turning Around a Performance Problem If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement  more...

Customer Driven Process Improvement Identifying Customer Needs ...uld drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer requirements. This course describes a process for doing this. It explains how to define your customers in a way that focuses on which customer voices matter the most as an input to a process improvement initiative. It also describes how to gather  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ... understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the customer into measurable process requirements is the next step. It means taking those initial insights  more...

Field Sales Skills Simulation Field Sales Skills: Simulation You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects  more...

Accounting Transactions and Books of Account ...g activities. The journals are where all transactions are first recorded on a daily basis. Information from a journal is then posted to the ledgers to update each account. Various accounts in the ledgers are then summarized, tested, and validated, and used for producing financial statements at the end of an accounting period. This course covers the key accounting skills of recording accounting  more...

Management Maintenance of Windows 7 Client Systems ...cluded is a discussion of the Event Forwarding capability first introduced in Windows Vista, as well as the use of Performance Monitor, Resource Monitor, and Task Manager. If CPU or memory resources are suspected to be causing problems, you may also want to leverage the Memory Diagnostic Tool or Windows ReadyBoost feature. For hard disk maintenance, the desktop technician will also want to be  more...

Resolving Windows 7 Network Connectivity Issues ...nectivity problems, the hardware should always be checked first. Windows 7 provides new and effective troubleshooting functionality using the Troubleshoot Problems link in the Network and Sharing Center, which should be your next step in troubleshooting. This course also provides you with the necessary background on the proper setup of wireless and remote access connections and the key  more...

IT Strategy Essentials Implementing an IT Strategy ...tegy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is accomplished, you can execute the required strategies and measure the  more...

Organizational Structure Employee Behavior ...yee behavior within your organizational structure. You'll first learn about the elements of an organizational structure that can affect employee behavior and how those elements play out in different types of organizational structures - functional, divisional, and matrix. You'll also learn about the measures you can take to help ensure employees adapt to the organizational culture. And finally,  more...

Organizational Behavior Dynamics of a Positive Organizational Culture ...n how to foster a positive organizational culture. You'll first learn about the characteristics of a positive workplace culture and the benefits it offers. You'll consider the elements that drive the culture of an organization, such as autonomy and the degree of structure. The course also considers how employees influence the culture and how the culture affects employee behavior. And finally,  more...

Campus to Corporate Meeting New Expectations ... Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and responsibilities in this new environment and  more...

MS Windows 7 First Look for IT Professionals ...First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending on  more...

MICROSOFT NET FRAMEWORK 3 5 AND VISUAL STUDIO 2008 FIRST LOOK MICROSOFT .NET FRAMEWORK 3.5 AND VISUAL STUDIO 2008: FIRST LOOK Microsoft  more...

Installing Configuring MS Sharepoint 2010 Installing & Configuring MS Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and  more...

IFRS Transitioning to IFRS ...w standards. IFRS 1 was created to set out procedures for first-time adopters of IFRS. However, each company has its own characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with experts, or assign  more...

Oracle SOA Suite 11g Introduction to SOA Oracle SOA Suite 11g: Introduction to SOA Oracle This course outlines the challenges faced by enterprises in integrating applications, and how Service-Oriented Architecture can provide a solution. The various drivers that enable you to build a reference architecture, which is the first step toward embarking into a Service-Oriented Architecture, will also be covered. This course also  more...

Database Environments XML Handling with VB 2008 ...andle XML data in Windows Forms applications. This course first looks at how to work with different database environments and how to create Windows Forms applications that can handle asynchronous and binary large object (BLOB) operations. It then examines the XML Document Object Model (DOM) and the XML classes used to handle XML data in .NET Windows Forms. This course is one of a series in the  more...

Oracle Database 11g R2 Application Performance Enhancements ... invisible indexes. It provides two different caches. The first cache includes SQL Query Result Cache used to cache query results or query blocks for future use, which reduces memory use and provides scalability. The second cache is the PL/SQL cross-section function result caching mechanism, which provides a language-supported and system-managed means for storing the results of PL/SQL functions  more...

Managing Workforce Generations Introduction to Cross-generational Employees Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

MS Windows 7 First Look for End Users ...First Look for End Users Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and quick  more...

Using Productivity Tools Accessing Lotus Notes 8 Remotely ...'s messaging and collaboration software. Included for the first time in Lotus Notes are word processing, spreadsheet, and presentation applications called Productivity Tools. These tools support the Open Document Format (ODF), which allows users to open and work with office documents from many major vendors. This course concentrates on the basics of the Productivity Tools such as interface  more...

EU Privacy Data Security ...Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure that the securities and protections afforded to individuals do not restrict the ability to process or exchange economically critical data between the member states. While the specific laws for each member state differ, the Directive serves as the primary  more...

Business Law Basic Concepts Business Law Basic Concepts How does the law impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and  more...

Learn How to Write the Kind of Cover Letter That Gets Results ... to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work  more...

Short Story Secrets ...first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and point of view are some of the  more...

Just Write! Keeping a Journal It`s never too late.Get started recording your life. This course provides opportunities for participants to grow through regular journal writing. Identify and develop your personal journal style. Keep a record of your life. Learn skills that produce a rewarding journaling experience. The class provides a varied assortment of resources and strategies that will enrich your journal. Participants  more...

Manifesting 101: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum Manifesting 101 (Self Study Course) introduces or reminds us how to have our desires and intentions flow to us in ease, versus chasing them in struggle and frustration. There is a Mechanics of Energy, Spirit, Consciousness, that is at work within and around us, that we have access to for the purposeful design of our dreams come true. The essence of  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum As this 2nd offering in the Manifesting Series continues, the student now sees how energy is formed on purpose and how to use this new knowledge so that it shows in one`s experience. It is as this point, that the students commitment level and trust in themselves will become evident, but a necessary point as one sees the ego`s role in this  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum Manifesting 103 the third and final installment of the Manifesting Series by Susan James, introduces to the student the Mechanics of Desire and from where it begins. Also addressed is the question, if we desire it, how can we manifest it ? The ego plays an important role in this evolving stage of manifesting. It is here that the defining line  more...

Introduction to Dreamweaver MX .... For PC use. Introduction to Dreamweaver MX 2004 is the first of a 3-part course series. Students will need to have access to Dreamweaver MX 2004, or Dreamweaver MX, the Internet and the course textbook "Macromedia Dreamweaver MX" 2004 Hands on Training(ISBN 0-321-20297-X) by Garo Green & Lynda Weinman. In this course, the student will be responsible for working through the "Hands On"  more...

Certificate in Web Content Creation (Master Classes) ...tent management, and constantly changing business models. First you?ll learn how to adapt your writing for the web, developing a truly electronic style. Then you?ll learn how to think structurally when approaching new content, exploring information architecture from the point of view of a creator. You?ll see how to produce text that fits snugly into a content management system. Then you?ll  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...art you have given me in web design. Your lessons were my first introduction to HTML. Now I am a PAID Web Developer. Now I can`t be unemployed. What a great feeling! Thanks again for your lessons!" You may be wondering why you would need to learn HTML when there are so many programs available that will build web pages for you. Well, this is what two people have written the author of these  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

Writers at Work: A Review for Professionals - Part I ...st basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good paragraph  more...

Client/Server Development and Remote Data Access in Visual Basic ...tabase Access, Communications, and the Final Project. The first section teaches different methods of data access and manipulation by creating a standalone Visual Basic application that binds a MS Access database. The second section introduces the student to communicating over the Internet with TCP/IP by creating simple server and client Visual Basic applications that utilize the Winsock  more...

Air Reservations - U.S. Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents.  more...

Expert Certificate Course in Medical Coding ...terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes). Please Print Out And Read This Information Carefully According to the U.S. Department of Labor Statistics, health information technicians are one  more...

Advanced e-Mail Marketing ...ocesses. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student board and web based instruction. 5 interactive lessons, and a final exam. Each lesson takes about 3 hours to complete the entire course takes about 4 weeks. A personalized certificate of completion  more...

The Power of Animation: Learn Flash in Five Days ...first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games! Coursework focuses on  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Comprehensive Medical Transcription Training ...vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW! Thank you so much for making it possible through your study course, and keeping it affordable which is really the main reason I chose it. Please know that I am highly  more...

Writing User Guides ...get the opportunity to write several end user pieces. The first four weeks of the class introduce students to the how-to of writing user guides and give an over of this aspect of the technical writing field. The last four weeks of the class will act as a workshop. While additional topics will be discussed, the focus is on writing a major assignment. With instructor guidance, students will hone  more...

Take Control of IIS ...g you need to know is demonstrated so that you can see it first-hand in 90 minutes of step-by-step video with audio commentary. The course covers the fundamentals of Web services, including an explanation of how IP addresses, ports, and sockets make these service work. It demonstrates how to set up, within minutes, a simple one-page Website. It shows how to test this site using just one  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

How To Master Presentation Skills This course takes the student through the process of creating and then delivering a successful presentation. This course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and researching are covered first, with an emphasis on the audience. The next area discussed is writing and designing slides. Students also learn how to  more...

Soft Skills Using MS Office Applications ...The topic, audience analysis, and researching are covered first with an emphasis on the audience. The next task discussed is writing, and then designing, slides. Visual effects are added, and finally, preparation and delivery of the speech are discussed. Business Writing Using Word provides students with a review of the skills needed to write successful and effective letters, memos, minutes,  more...

Word 2000 ... to customize and enhance their text-based documents. The first skills introduced include examining the working screen, getting familiar with the new Task Panes, creating new documents, changing font attributes, modifying bodies of text, managing files, and previewing and printing documents. As the course gets more advanced, students will see the addition of symbols, tables, and graphs. They  more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time  more...

Telephone Skills for Quality Customer Service ... part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customera ™s  more...

A Day 1 - Chapters 1-5 ...s needed to pass the CompTIA A+ Certification tests. This first of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as CMOS, DMA, and IRQ; explanation and installation of CPUs, expansion cards, and systemboards; floppy and  more...

5 Steps to Effective Persuasive Business Communication ...ith the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The  more...

Excellent English: A Writing Review - Part I: Sentence Structure ...re and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing: understanding parts of sentences and  more...

A Fast Track Course to Using QuickBooks Accounts Receivable The first in a series--Teaches all aspects of the accounts receivable module for QuickBooks in a concentrated 5-day format.  more...

Learn How To Write Effective Persuasive Written Communication ...ith the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The  more...

How to Critically Evaluate Your Business Plan ... a plan to grow it. In order to write a winning plan, you first have to recognize what goes into a winning plan. This course will help you do that. You`re going to use seven critical questions to help you navigate the ins and outs of business plan analysis. By learning to recognize a plan`s risks and opportunities, you`ll know what works and what doesn`t work when it`s time to write your own  more...

Lean Manufacturing Personal Training Library ... concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction, TPM, Visual Factory, Support  more...

Office Ergonomics ... you get? That?s right, the modern office. You?re not the first to try this brew; others around you are suffering too. In our course, Office Ergonomics, we lay out all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to  more...

Java 2 -- Building Graphical User Interfaces ...ackage, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment constants of the Component class. You will learn about the use and application of the Panel, Applet, Window, Canvas, Frame, and Dialog classes, which are a part of the java.awt package. In addition, the unit describes the methods  more...

Java 2 -- Applets & Imaging ...s and functions as you program in the Java language. The first unit defines an applet and lists the features of an applet. You will learn about the Applet class, its hierarchy, and its methods. You will also learn about the applet life cycle and the procedure for creating an applet, as well as how to write the HTML code to run the applet. The unit explains the various User Interface  more...

Java 2 -- File I/O ...t and output as you program in the Java language. In the first unit, you will learn about how Java performs basic I/O operations using streams. This unit will provide you with an introduction to character encoding. This unit also covers the InputStream and OutputStream classes and their subclasses, such as, the FileInputStream and FileOutputStream classes, and the Byte Array classes. You will  more...

Java 2 -- Advanced Java ...s and functions as you program in the Java language. The first unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection. You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting  more...

Java 2 -- Enterprise Java ...s and functions as you program in the Java language. The first unit provides an overview of the JFC package and the Swing architecture. It explains the features of the Swing class and the Swing components. You will learn to differentiate between Swing and AWT components, and convert AWT-based programs to Swing programs. This unit lists the functionalities provided by the JComponent class,  more...

Java 2 -- Advanced java.lang & java.util Packages ...s and functions as you program in the Java language. The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ), setErr( ), and loadLibrary( ). You will learn how the System class provides access to standard input and output streams. The unit also explains the methods in the Process class, such as  more...

Java 2 -- Extending the GUI ...nd functions as you program in the Java language. In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to create menus and dialog boxes by using the methods provided in the Menu Class and Dialog class. The second unit explains the event handling mechanism in Java and lists the classes and interfaces  more...

Java 2 -- Networking ...nd functions as you program in the Java language. In the first unit, you will learn about the client/server architecture that forms the core of networking concepts. The unit also explains frequently used networking terms, such as UDP, socket, proxy server, datagram, and port. In the second unit, you will learn about the Socket class and its important methods, such as close( ), getInetAddress(  more...

Comprehensive Online Instructor Certificate Program A robust series of six courses that train instructors how to develop an online course and teach online. This certificate has been developed by a team of educational program development specialists and content experts from an Accredited State University. Let our Comprehensive Online Instructor Certificate program help you position yourself at the forefront of educators in your field! Available to  more...

Automated Air Reservations - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre ® as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel  more...

Automated Air Reservations - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre ® as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel  more...

QPRT Suicide Risk Assessment and Training ...ivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the tools and techniques for establishing the customer support center as the focal point for technology  more...

Introduction to Fireworks MX ... web or desktop work Introduction to Fireworks MX is the first class of a 3-part course; students are required to have access to the Internet, basic Internet and computer (file structure) knowledge, Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows and Macintosh by Sandee Cohen? ISBN 0-201-79479-9.  more...

Adobe Dreamweaver CS4: Essentials ... you have learned instantly whether you are building your first site or redesigning an existing one. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Dreamweaver CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new  more...

Airline Certificate Program - Instructor Led The Airline Certificate provides comprehensive training necessary to work for an airline. This includes instruction in the Sabre Computer Reservation Systems, travel reservations and fares and tickets. The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards,  more...

Car Rental Certificate Program - Instructor Led The Car Rental Certificate provides comprehensive training necessary to work for a car rental agency. This includes instruction in the Sabre Computer Reservation Systems, travel reservations ad ground transportation. FULL DESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation  more...

Copyright Law Basics & Workplace Activities Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol ©, but even in the absence of the symbol the material may be protected by copyright law. Copyright Law  more...

Cruise Line Certificate Program - Instructor Led The Cruise Line Certificate program provides comprehensive training necessary to work for a cruise line. This includes instruction in cruise product, air reservations and customer service. The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and  more...

Find and Purchase Income Producing Properties--Instructor-Led ...thin a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings,  more...

Find and Purchase Income Producing Properties--Self-Directed ...thin a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings,  more...

Hotel Certificate Program - Instructor Led The Hotel Certificate Program provides comprehensive training necessary to become an effective travel professional in a hotel. This includes instruction in hotel products, sales and customer service and ground transportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email  more...

Learn How to Write Persuasive Web-Based Text ... creation of a baseline web or written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...thin a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each  more...

Oracle 10g OCA ...hieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the highest salaries. This credential is your first step toward success as an Oracle professional, and demonstrates your firm foundation in  more...

QPR Suicide Triage Training ...quently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk factors for suicide, you will learn how to  more...

Sales Through Service Skills ...hem through the sales through service ™ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to.  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Tour Operator Certificate - Instructor Led The Travel Agent Certificate provides comprehensive training necessary to become an effective tour operator. This includes instruction in the ground transportation, air reservations, tour products, sales and customer service and air fares. The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor  more...

Travel Agent Certificate Program - Instructor Led The Travel Agent Certificate provides comprehensive training necessary to become an effective travel professional. This includes instruction in the Sabre Computer Reservation Systems, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service. The Travel Agent Certificate Program consists of twelve individual courses (see course  more...

Build Your Own BIZ - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Essential Spanish ...et you through most situations you will encounter on your first holiday or business trip. You will be tested on Listening, Reading and Writing. Spoken words will not form part of your assessment. Our course is fully supported by online tutors, who will monitor and guide your progress and offer individual support. They will contact you regularly by email to help with any problems. The course  more...

Medical Terminology Instructional Videos: Bundled Six-Pack One of the best ways to learn medical terminology. Hear, see and learn from a Medical Terminology expert. Shipping charges included. Medical Terminology Instructional Videos: Bundled Six-Pack We have produced a series of instructional medical terminology videos to help students learn more effectively so they will find employment faster and be sure of success in their careers. The best way to  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...he physician, but a growing number of medical reports are first compiled by speech recognition technology, then edited and corrected by medical transcriptionists, or Medical Language Specialists. This beginning medical transcription course curriculum is developed so that a student who wishes to achieve Certificate or Registered status with the Association for Health Care Documentation  more...

Leading Generations X and Next ...fferent attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development opportunities. The second lesson focuses closely on Generation X. This generation's work traits, personality traits, and potential workplace conflicts are  more...

Cross-generational Workers in the 21st Century ...Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the  more...

The Communication of a Shared Vision ...g as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity  more...

Introduction to Product Management ... build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is changing, as well as the advantages and pitfalls of the field. You will also learn the skills common to successful product managers. Then you will investigate common product management tasks and how to  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...

The Manufacturing Industry Overview Version 2 "Business has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...

Assessing Performance Continuously ...o make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but  more...

Performance Reviews ...tion of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a  more...

Problem Performance Prevention ...dentification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work.  more...

Problem Performance Identification ...entified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the responses to them need to be different. Another facet of the effective management of  more...

Introduction to Brand Management ... other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will  more...

Managing the Creative Elements of Brands ... order to help you build your company's brand equity. The first lesson in this course demonstrates how your brand can make a great impression on consumers. The next lesson shows you how to brand your products with the perfect name and logo. This course enables you to determine if a jingle, slogan, or fictional character may be necessary to animate your brand. Finally, disclosing the secrets of  more...

Analyzing the Market ...u through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and keeping your plans on  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.  more...

Improving Your Image Lee Iacocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial  more...

Communication during Organizational Change ...ing Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this problem proactively. It also equips you with the communication strategies needed to enable you to be a positive influence in the workplace. Finally,  more...

Delegating Effectively Simulation ...first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will cover  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Lean Strategies ... ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean transformation. But you also need information about how to put all of these together  more...

Strategic Management - Corporate Implementation ...are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement its strategies. The second step of corporate implementation is to integrate the  more...

What Is Systems Thinking What exactly is a system? Why is it important to understand systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward. Not only will you solve problems, but you will also be able to change the thinking that leads to  more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...

Deploying Windows Vista Microsoft Windows deployment technologies have evolved significantly since Windows XP, and understanding the Windows Vista deployment tools and how they interconnect is the first step in executing a successful Windows Vista deployment project. This course provides insight into the necessary steps in the planning and deployment process, an introduction to the various deployment tools that should be  more...

Measuring Customer Satisfaction Simulation ...the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time for Stratoscape, and they've begun an intensive marketing outreach, reevaluating their customer base from every angle.  more...

Flash MX for Designers Macromedia Flash MX is a wonderful tool for the creation of incredible web sites. Virtual Training Company's tutorial is aimed at designers, those who create graphical Flash content, such as animations, interactive web navigation controls, interactive web sites, games, and movies. Rick Martin, your instructor, starts off slowly by introducing you to the interface, setup, and the basics of Flash  more...

PageMaker 6 5 Advanced ...first page layout applications, and is still heavily used in many corporate production environments, as well as some studios and magazines. If you are looking for employment within corporate desktop publishing departments, learning PageMaker is a must. In Virtual Training Company's PageMaker 6.5 Advanced tutorial, author Diane Presler begins by making you comfortable with the PageMaker  more...

Dreamweaver MX Fundamentals ...first in a series of tutorials from Virtual Training Company for Dreamweaver MX. The author of this series, Mark Fletcher, is a member of Team Macromedia for Dreamweaver. Tap into his extensive knowledge as he takes you step-by-step through the creation of a web site. He will show you how to add text and graphics, work with frames and framesets, apply cascading style sheets, and create  more...

Communicating for Results ...in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to  more...

Managing Organization Conflict ...hort-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of the conflict by finding structural remedies to prevent the conflict from occurring in the future. Another form of a long-term approach is to attempt to prevent  more...

Mastering Negotiation ...tiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. In this course, you will discover ways to develop mastery in negotiation. Adopting the values, attitudes, and beliefs of master  more...

Delivering the Message ...your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Developing Customer Satisfaction Surveys ...first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works.  more...

The Contact Center and the Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...

Microsoft Visio 2003 Expert User ...3 is assumed. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 3 hours Objectives: Unit 1: Visio 2003 Diagrams - Advanced Designing Identify  more...

Professional Selling Over the Phone Closing a Sale ... Simulation Overview: In the first half of this simulation, you will meet with Maggie Roberts, your training mentor, to review the guidelines for preparing to close a sale. Since you a a re new to Icon and feel that you have a good opportunity to close an upcoming sale to Kopy Kat Printing, you a a ve asked Maggie to make sure you a a re properly prepared  more...

Sales Management Building a Championship Sales Team ...y, a candidate for a sales position. Because this is your first experience interviewing a candidate, Drew Canfield, Director of Sales, will sit in on the interview. You will need to prepare for the interview with Diane by creating lead questions and reviewing her resume. Then you need to follow the steps for conducting the interview. Unit 2: Building Sales Team Unity (0.5 - 1 hour)  more...

Consulting Skills Serving as an Internal Consultant ...that will allow your company to track inventory. You will first meet with a Distribution Manager, to convince her of the merits of your proposal and your own abilities. Next, you will meet with your supervisor to discuss redistribution of your duties. Unit 2: Improving Internal Consulting Abilities (0.5 - 1 hour) Identify the guidelines for establishing credibility as  more...

Strategic Management Developing a Successful Process ...nce for the strategic plan. In the first part of this simulation, you will meet with Maggie Roberts, Vice President of Software Development, to review your team's strategic plan for the division. You have decided to meet with Maggie before trying to secure acceptance for the plan because you have worked with her in the past and you feel that she will honestly evaluate  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

Microsoft Project 2003 Fundamentals ...first of a two-part curriculum, covers fundamental Project 2003 skills used in the areas of Task, Calendar, and Outlining management, manipulation of data, views and reports, and project updating, tracking, and conflict resolution. Learn To: Match Microsoft Project 2003 products with their features. Identify component parts of the Microsoft Project 2003 interface. Identify  more...

Visual InterDev 6 0 Planning a Web Application ...first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while developing a  more...

Visual InterDev 6 0 Building Web Sites and Pages ...ual InterDev 6.0. Participants should have completed the first course in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Visual InterDev - An Introduction Duration: 2 - 3 Hour(s) Match the key components of the Project Explorer window with their descriptions. Identify the uses of the different views in the HTML Editor Window. Install  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...ual InterDev 6.0. Participants should have completed the first two courses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Active Server Pages (ASP) Duration: 1 - 2 Hour(s) Identify the features of Active Server Pages (ASP). Identify the features of ASP applications. Set up ASP services on a Web server. Sequence the steps  more...

Visual InterDev 6 0 Accessing Remote Data ...ual InterDev 6.0. Participants should have completed the first three courses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: ActiveX Data Objects (ADO) Duration: 1 - 2 Hour(s) Identify the components of Universal Data Access. Match the Microsoft Data Access Components with their functions. Match the ActiveX Data Objects (ADO) with  more...

Visual InterDev 6 0 Implementing Server Technologies ...ual InterDev 6.0. Participants should have completed the first four courses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: MTS: An Overview Duration: 1.5 - 2 Hour(s) Identify the features of Microsoft Transaction Server (MTS). Identify the features of MTS components. Identify the constituents of the MTS environment. Identify the  more...

NetWare 5 Administration - Part 1 ...first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To:  more...

NetWare 5 Administration - Part 2 ...ication. In addition, participants should have taken the first part of the Novell NetWare 5 Administration series (course 82301). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Novell Distributed Print Services (NDPS) Duration: 3 - 4 Hour(s) Identify the characteristics of network printing that uses NDPS. Match the NDPS components with their  more...

NetWare 5 Administration - Part 3 ...ication. In addition, participants should have taken the first two parts of the Novell NetWare 5 Administration series (courses 82301-02). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing File System Security Duration: 2 - 3 Hour(s) Describe the various directory and file rights required to perform a specific task. Match the directory and  more...

NetWare 5 Administration - Part 4 ...ication. In addition, participants should have taken the first three parts of the Novell NetWare 5 Administration series (courses 82301-03). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Z.E.N. Works: Distributing and Managing Applications Duration: 3 - 4 Hour(s) Identify the benefits of Z.E.N. works to manage workstations. Identify the elements  more...

NetWare 5 Administration - Part 5 ...ication. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing Resources Duration: 3 - 4 Hour(s) Identify the benefits of Novell Directory Services (NDS) planning. Provide users with access to resources. Set the  more...

NetWare 5 Advanced Administration - Part 1 ...first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5, the NetWare server, and the Server Console. L earn To: Identify the methods for upgrading to a NetWare 5 server. Identify the  more...

NetWare 5 Advanced Administration - Part 2 ...ion series (82301-05) prior to taking this course and the first part of this series (course 82311). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare  more...

NetWare 5 Advanced Administration - Part 3 ...ion series (82301-05) prior to taking this course and the first two parts of this series (courses 82311-12). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification  more...

NetWare 5 Advanced Administration - Part 4 ...ion series (82301-05) prior to taking this course and the first three parts of this series (courses 82311-13). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification  more...

NetWare 5 Advanced Administration - Part 5 ...ion series (82301-05) prior to taking this course and the first three parts of this series (courses 82311-14). Participants should also have a basic understanding of personal computers, operating systems, and network technology, as well as experience with DOS and a working knowledge of Windows 95 or Windows NT. This course series is an approved study guide that will help certification  more...

Lotus Notes R5 Calendaring and Scheduling ...intervals between the time slots on each day. Change the first day of the week. Add an appointment to the Lotus Notes R5 calendar. Create a repeating appointment. Change the date of an appointment in the Lotus Notes R5 calendar. Delete an appointment entry from the Lotus Notes R5 calendar by using the Clear option. Add a reminder to the Lotus Notes R5 calendar. Set an alarm for a single  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To: Identify the features of  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...t Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of Network Printers Duration: 2 - 3 Hour(s) Sequence the events in the Windows NT printing process. Create a network printer. Configure a network printer. Set the Spool Print Documents So Program  more...

Microsoft FrontPage 2003 Expert User ...Page release. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.30 CEUs Language Options: US English, German Total Learning Time: 3 hours Objectives: Unit 1: Web Components and CSS Create a table of contents  more...

Oracle Database 10g SQL Fundamentals I Part 2 ...atement. Identify the syntax of the conditional INSERT FIRST statement. Identify the syntax of the pivoting INSERT statement. Identify features of the ROLLUP operator. Identify features of the CUBE operator. Identify features of the GROUPING function. Identify features of the GROUPING SETS clause. Identify features of a composite column. Identify features of concatenated  more...

Oracle Database Administration Workshop I Part 2 ...first database designed for enterprise grid computing, the most flexible and cost-effective way to manage enterprise information. This course covers salient aspects of Oracle Database 10g such as user and data management. The basic aspects of database management such as database integrity constraints, transferring data, and defining tables and schemas has been discussed at length. Attention has  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...n upgrade. Identify the issues involved in designing the first tree in a forest and a site topology. Identify the guidelines for deciding the order in which domain controllers are upgraded to Active Directory. Identify the guidelines for upgrading PDCs. Identify the guidelines for upgrading PDCs, workstations, and member servers. Identify the guidelines for testing and verifying an upgrade  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...dows NT 4.0 (Course Series 71435-71438) and completed the first two parts of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: IP Packet Filtering Duration: 1 - 2 Hour(s) Identify the concepts of IP packet filtering. Match the filtering fields used in IP packet filtering with their description. Enable IP packet filtering on a Windows NT  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...dows NT 4.0 (Course Series 71435-71438) and completed the first part of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: OSPF: An Introduction Duration: 1 - 2 Hour(s) Identify the features of an autonomous system. Identify the features of OSPF. Identify the advantages of OSPF over RIP. Identify the OSPF packet addressing style applicable  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...dows NT 4.0 (Course Series 71435-71438) and completed the first three parts of the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Configuring Demand Dial Routing (DDR) Duration: 1 - 2 Hour(s) Identify the features of DDR. Identify the causes of application errors in DDR. Sequence the steps in the process of the one-way authentication of a  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...nt Six Sigma. It is recommended that individuals take the first two courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Existing Processes: Improving  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...nt Six Sigma. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Using Data to Improve the Process  more...

Networking Technologies Series TCP IP Concepts Architecture ...first in a three-part series on Transmission Control Protocol/Internet Protocol (TCP/IP). In this course, participants will learn about the basic concepts and architecture of TCP/IP. Topics covered will include an overview of TCP/IP, wide area point-to-point protocols, LAN technologies, packet networks, and IP addressing. L earn To: Identify TCP/IP services. Examine the TCP/IP  more...

SAP R 3 and the Euro ...he representation of the various functions and tasks. The first unit introduces the political and economic factors determining the introduction of the EURO and the second unit examines the conversion process itself. L earn To: Effects on corporate strategy. Effects on company areas. Purchasing and sales. Business objectives. General and special objectives.  more...

SAP R 3 Supply Chain Management ...d ERP system (Enterprise Resource Planning). If possible, first practical experiences within sections of the Supply Chain. Knowledge of the SAP system. The following course provides the education which will ensure most productive study of course 13169: 13181; Working with SAP R/3. T otal Learning Time 3 - 6 Hour(s) Course Contents Unit 1: Concept and Objectives Duration: 1  more...

Business Intelligence ...tent of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter, this section focuses on the basic principles of business intelligence itself and not on how it interacts  more...

Lotus Notes R5 Calendaring and Scheduling ...intervals between the time slots on each day. Change the first day of the week. Add an appointment to the Lotus Notes R5 calendar. Create a repeating appointment. Change the date of an appointment in the Lotus Notes R5 calendar. Delete an appointment entry from the Lotus Notes R5 calendar by using the Clear option. Add a reminder to the Lotus Notes R5 calendar. Set an alarm for a single  more...

C Programming - Part 1 ...first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In addition to  more...

C Programming - Part 2 ... development. In addition, students should have taken the first part of this series (course 13201) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Arrays Duration: 1 - 2 Hour(s) Identify the features of an array. Specify the number of valid elements for a displayed one-dimensional array declaration statement. Identify the correct  more...

C Programming - Part 3 ... development. In addition, students should have taken the first two parts of this series (courses 13201 and 13202) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Pointer Management Duration: 1 - 2 Hour(s) Identify the code to allocate memory for the elements of an array of pointers by using the malloc function. Match the expressions  more...

C Programming - Part 4 ... development. In addition, students should have taken the first three parts of this series (courses 13201-03) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Advanced Data Handling Duration: 1 - 2 Hour(s) Identify the code to create self-referential structures. Identify the definition of self-referential structures. Identify the code  more...

C Programming - Part 1 ...first in a four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by the C++ programming language.  more...

C Programming - Part 2 ... this course. In addition, students should have taken the first part in this series, course 13205. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Assignment, Initialization, and Conversion Duration: 2 - 3 Hour(s) Identify the implications of inappropriately using the default assignment operator in a program. Identify the code to override the assignment operator.  more...

C Programming - Part 3 ... this course. In addition, students should have taken the first two parts in this series, courses 13205 and 13206. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Polymorphism Duration: 2 - 3 Hour(s) Identify the features of the types of polymorphism. Identify the benefits of polymorphism in C++. Identify the characteristics of the different types of binding  more...

C Programming - Part 4 ... this course. In addition, students should have taken the first three parts in this series, courses 13205-13207. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Exception Handling Duration: 2 - 3 Hour(s) Identify the limitations of the traditional error-handling techniques. Implement the exception mechanism in a specified program by specifying the exception  more...

C Foundation for Non-C Programmers - Part 1 ...first part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course will teach students the basic skills and knowledge necessary to be able to write, compile, and run basic C++ applications. Students will learn the language fundamentals, such as syntax, data  more...

C Foundation for Non-C Programmers - Part 2 ...esign and development. Participants should have taken the first part of this series, course 13209. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Classes: Fundamentals Duration: 2 - 3 Hour(s) Match object-oriented programming features with their definitions. Identify a class declaration with the specified private and public data members and functions. Identify  more...

Building Cisco Remote Access Networks Part 1 ...first in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course starts with coverage of the basics of WAN technologies and components. The areas then covered are: security in expanding networks, the configuration of asynchronous connections, and controlling network access through PPP. Learn To: Identify  more...

Data Modeling - Create Basic Models ...first course in a two-part series which covers Data Modeling. You will begin by learning a top-down, systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated  more...

Data Modeling - Develop Depth to Your Models ... Identify the rule for moving data from unnormalized into first normal form (FNF). Identify the additional steps necessary to place all the data groups in first normal form. Create a FNFdata group. Identify the rule for moving data from first into second normal form (SNF). Identify the additional steps necessary to place all the groups in second normal form. Create a SNF data group.  more...

Object Analysis Design Requirements Analysis ...first title in a series of two, and covers the same material as the first half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development, and how to apply object oriented techniques to define systems using the notation of the Unified Modeling Language (UML). L earn To: The  more...

Object Analysis Design Design Implementation ...gy of object oriented development. It follows on from the first title in the series Object Analysis and Design: Requirements and Analysis and teaches the student how to apply a development process to move a project from requirements capture through to implementation. It also teaches a number of object-to-relational mapping techniques. L earn To: How to apply a development process  more...

Oracle SQL Specifics Retrieving and Formatting Data ...first in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Students will be introduced to the Oracle implementation of the relational database management system (RDBMS) and the object-relational database management system (ORDBMS). Users will learn how SQL functions can be used  more...

Oracle SQL Specifics Creating and Managing Database Objects ..., Technical Support Personnel. Prior knowledge of SQL and first course in this series, Oracle SQL Specifics: Retrieving and Formatting Data (Course 60116). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Managing Tables Duration: 1.5 - 2 Hour(s) Match each Oracle8 data structure to its description. Use the CREATE TABLE statement to create a  more...