First Telephone Seminars

First Company in India to Deliver all ITIL V3 Intermediate Module Training QLogy 1800-200-200-3 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...

Fair Housing Act Design and Construction Requirements ... been providing technical training for HUD's Fair Housing First program. At the end of this program you will be able to describe key components of the Fair Housing Act design and construction requirements, discuss provisions unique to the FHA and review how this regulation impacts builders, architects and civil engineers. Learning Objectives: - You will be able to explain seven design and  more...

Insurance Coverage Disputes and Construction Defects ...es, and implicating all types of insurance coverage, both first and third-party. Receive updates on recent case law regarding these issues and information about new insurance products also potentially applicable. The subject matter should provide benefits to those looking for an introduction to, or update on this subject matter, or those looking for insights based on recent practice experience.  more...

Insurance Coverage Disputes and Construction Defects ...es, and implicating all types of insurance coverage, both first and third-party. Receive updates on recent case law regarding these issues and information about new insurance products also potentially applicable. The subject matter should provide benefits to those looking for an introduction to, or update on this subject matter, or those looking for insights based on recent practice experience.  more...

Developing a School Wellness Program ...ase at this rate, our current generation could become the FIRST in American history to live shorter lives than their parents. There is no single cause and no single solution for childhood obesity. As a result, school health programs are moving the needle by collaborating with parents, students, community members and business partners to transform schools into healthy campuses. By assessing  more...

Control Costs and Increase Efficiency With P&C Claims Predictive Models ...ntative actions earlier in the lifecycle of a claim. From first notice of loss and resource assignment, to the identification of potentially fraudulent claim activities, models are clearly changing the claims handling world. This presentation will help the audience understand the analytics evolution, provide an introduction to how predictive models, particularly claims models, are constructed  more...

Mastering the Science of Cross Examination BenefitsIt has been called 'The greatest legal engine ever invented for the discovery of truth.' Nothing grabs the attention of the judge and jury like cross examination. Done well, it can lead to victory. Done poorly, it can lead to ruin. Listen to this program as two experienced trial lawyers cover the most important points that you need to know to become a master of cross examination. Whether  more...

Special Needs Trusts: What, Why and How ... wide variety of persons faced with these issues. We will first set the context by describing the main government benefit programs and fundamental planning tools. We then will discuss the different types of special needs trusts as well as practical planning options that will help you lead your clients to the best result possible. This live audio conference is designed for attorneys, estate  more...

Getting Burned by Boilerplate: The Pitfalls of Using Outdated Standard Real Estate Contract Provisions ...plicable law that have occurred since the provisions were first conceived. This live audio conference explores some of those problems and offers practical advice on ways to improve provisions on arbitration, integration, attorneys' fees, choice of law, oral modifications, landlord exculpations, force majeure and other standard contract terms, based on real-life problems. The session provides  more...

Construction Payment Bond Fundamentals ...ounts payable, and general risk management, to understand first the normal parameters and terms of payment bonds. We will provide practical tips associated with either pursuing or responding to payment bond claims. A lack of understanding as to how payment bonds work and what they are intended (or not intended) to cover may lead to lost opportunity or financial losses. This program is critical  more...

Effective Quality Control and Quality Assurance ...g design and construction faces two major challenges. The first is that buildings are becoming ever more complex and less resilient against normal use. HVAC, Controls, and Lighting systems in even simple buildings can be quite challenging and innovative. Building enclosure technology is rapidly changing with new ideas such as rainscreen walls and air barriers. New materials are entering the  more...

Planning for Renewable Incentives in 2011 and Beyond ...roject before then. This live audio conference will focus first on what is required to 'begin construction' under section 1603, and will feature Victoria McDowell of the Treasury Department. Victoria McDowell will bring first-hand insights from 2010 when Treasury first confronted the 'beginning construction' requirement, and will discuss new Treasury thinking about this requirement. In  more...

Client Nonpayment: Ethical Considerations in Collections and Termination ...gement letters and adequate retainers. Intake is only the first step. The audio conference will also explain how to effectively monitor client payments and proactively pursue collections. If those efforts do not result in payment, the program will explore the ethical ways to terminate the client relationship and identify options for collection of unpaid fees. This audio conference is designed  more...

California E-Discovery Rules: Still in Their Infancy ... Arnold Schwarzenegger signed into law AB 5, California's first set of statutes designed to address the realities of electronic discovery. AB 5 added two new statutes to the California Code of Civil Procedure and amended 19 pre-existing CCP sections. On August 14, 2009, the Judicial Council followed suit by amending California Rule of Court 3.724 to require early meet and confer as to  more...

Construction Substitutions: Current Issues and Complexities ...uests on construction projects have been around since the first contractor had to competitively bid for the work. In today's market, winning a contract for the provision of construction products has become even more competitive. This audio conference will help you understand the steps in the process and what the important considerations are in reviewing a substitution request. We will also  more...

Phased Retirement in The New Economy ...first gained popularity in the 2000s, primarily based upon the shrinking labor force and employers' concerns regarding the loss of valuable talent to retirement. As a result, Congress enacted certain legislative and regulatory rules regarding phased retirement arrangements. These rules seek to provide flexibility for older workers desiring to take part in a phased retirement arrangement without  more...

Implications of the First Investigations Under the FTC Guides for Endorsements and Testimonials in Advertising ...ct information, the Federal Trade Commission has, for the first time since 1980, issued revised Guides Concerning the Use of Endorsements and Testimonials in Advertising. The revised guides, which are intended to help advertisers comply with the Federal Trade Commission Act by setting forth the general principles used by the FTC in evaluating ads (and considering whether to initiate an  more...

Social Media and Law Enforcement: Applications and Liabilities BenefitsAs law enforcement agencies are begining to integrate social media tools into their environments, they're grappling with lack of understanding regarding what they can accomplish, getting started, how to implement the tools and how to write a policy governing it all. There are literally hundreds of social media platforms and younger generations are using them. Law enforcement commanders are  more...

Current Issues in Cell Tower Leases ...operty owners usually are negotiating such leases for the first time, while the cell companies have teams who work exclusively on such leases. This teleconference will focus on key business issues in wireless site leases, including lease rates and who gets the revenues from additional antennas or carriers being co-located at a site. An emphasis on the industry-specific elements and terms of  more...

Reporting and Disclosure Requirements Under the American Recovery and Reinvestment Act of 2009 ...with ARRA funds. We will discuss lessons learned from the first two reporting periods, how prime recipients can approach and address sub-recipient and contract monitoring, and annual audits and ARRA's impact on audit approach and execution This teleconference is critical for those who receive or distribute ARRA funds and are thereby responsible for their use and associated program  more...

Oil SPCC Update: How do the Ongoing Changes Affect You? ...ol and Countermeasures rules did not change much over the first 30 years of their existence. However, in 2002, the EPA published new proposed rules and the EPA is continuing to tweak and modify those rules, including the streamlining and clarification efforts associated with the 2006, 2007, 2008 and 2009 changes, changing the effective date over and over again. With most of EPA's changes  more...

Florida Documentary Stamp Tax Update ...nd real estate professionals operating in Florida for the first time (and oftentimes seasoned Florida practitioners) are forced to deal with the sometimes confusing imposition of the Florida documentary stamp tax. Florida documentary stamp taxes are imposed on loan transactions and real property transfers taking place in Florida. This teleconference will provide a discussion regarding a  more...

Loan Workout Complications: Second Lien Issues ...ence will examine the strengths and potential pitfalls of first lien/second lien intercreditor agreements in such a restructuring/bankruptcy framework. Specific attention will be paid to the interpretation and enforcement of debt caps, standstill and DIP financing provisions. The teleconference will also analyze how certain courts have interpreted intercreditor provisions in the context of  more...

K9 Case Law Update BenefitsThe use of canines in law enforcement continues to increase in criminal investigation, detection and apprehension. Canine encounters have potential implications for prosecuting attorneys, criminal defense attorneys, civil litigation attorneys and labor law attorneys. This teleconference will provide you with an update of case law that addresses the issues that arise from the use of canines  more...

Not in My Backyard (NIMBY): Overcoming Development Resistance ...pproval of political decision makers, the proponents must first understand the local politics. This teleconference will explain why citizens oppose projects and how to overcome resistance to development. Learning Objectives - You will be able to discuss common approaches to influencing land use decisions. - You will be able to identify why citizens oppose projects and how to overcome  more...

Understanding the Apportionment Rules for Service-Based Businesses ...the rules applicable to their operations for two reasons. First, state apportionment rules were written several decades ago at a time when our economy was dominated by the manufacturing of tangible personal property. Thus, these rules focused on the manufacturing industry and were out of touch with service operations. Second, as our economy has shifted its focus to services and e-commerce,  more...

Political Law Update: The Latest Developments in Election Law, Lobbyist Regulation and Political Activity Compliance ...andmark decision in Citizens United v. FEC recognized the First Amendment right of business corporations to expressly advocate the election or defeat of candidates; state regulation of procurement lobbying is on the rise; state and local pay-to-play laws prohibiting or limiting political contributions from government contractors are expanding; federal prosecutors are increasingly using the  more...

Techniques to Prepare for Difficult Employee Discussions BenefitsSexually offensive behavior, poor communication and leadership skills, excessive absenteeism, and attitude problems - whether you're encountering commonplace or exceptionally serious employee relations issues, you'll need a down-to-earth strategy to protect yourself and your organization. Verbally addressing problems head-on can be a daunting task because of their confrontational nature,  more...

Data Mapping and Electronic Information Management (EIM) - Risk Management for Daily Efficiency and Litigation-Preparedness ...first century, it is more important than ever for every organization to know as much as possible about the information it creates, stores, receives and maintains. As an attendee at this teleconference, you will learn from an expert how to develop multipurpose menus or charts of key storage locations and contents and use data-mapping to achieve day-to-day efficiencies in operations and  more...

Language to Avoid During Sales Conversations - Are Your Words Costing You a Sale? BenefitsHow many more sales could you or your salespeople make if they stopped making stupid mistakes and started giving totally awesome sales presentations? Suppose there was a way to get your prospects to remember and repeat what you say to others in their organization. Remember, every sales presentation is a captured or a missed opportunity. When you lose business you should have captured, you  more...

Leasing Public Infrastructure ...elatively new phenomenon in the United States. During the first part of this decade, the financing of public infrastructure through public/private partnership concession and lease agreements became increasingly popular. Although these transactions have slowed during the recent financial crisis, once federal direct funding through the American Recovery and Investment Act slows, it is thought  more...

Current Issues in Qualified Immunity for Law Enforcement Officials BenefitsPlaintiffs see suits against individual officers as a way to recover monetary damages because Monell claims against municipalities are often too difficult or expensive to litigate effectively. From strip searches to excessive force claims, qualified immunity is a powerful defensive tool. This teleconference will help you identify current trends in qualified immunity doctrine in some of the  more...

Insurance Claim Appeals ...dicaid. This teleconference will help you understand how first to establish when an appeal can be implemented, when to formally continue to disagree with their findings in writing and what options are available to continue fighting these appeals. The teleconference will explain the methods and options required to obtain the money your practice deserves. Medical billing professionals,  more...

Pervious Concrete - The Pavement That Drinks! ...by the U.S. Environmental Protection Agency for providing first-flush pollution control and storm water management. Property owners and developers can also reduce fees and enhance the bottom line by using pervious concrete, which commonly provides 20 or more years of service with little or no maintenance. You will learn about the latest mix designs, freeze and thaw resistance, environmental  more...

Employee Safety and Health Systems: Cutting Injuries Using the Team Approach ...l see a 40 to 50 percent reduction in injuries within the first year of implementation. You will learn the importance of managing safety and health with the same emphasis that we manage all other aspects of the business and how to achieve this effort. As an added benefit, you will learn how to maximize OSHA compliance. Human resource directors, safety directors, insurance claims  more...

Influenza: Seasonal to Pandemic ... when a novel Influenza A strain emerged and produced the first pandemic in almost 50 years. This teleconference will explore the changing influenza strains and the illnesses that result. You will come away enabled to better protect yourself and your community when confronted with influenza, and be armed with a useful depth of understanding regarding this ever changing and consistently  more...

Subleasing Issues In A Down and Recovering Market ... is time to dust off the practices and procedures lessons first learned in 1991 and 1992 when the savings and loan industry collapsed, and then again in 2000 and 2001 when the dot-com bubble burst, because subtenants now find themselves once more in a rare position: the driver's seat. Leases are being amended to accommodate tenants who need to hold in place and new leases are being negotiated;  more...

White-Collar Defense Strategies and Developments ... It must be approached uniquely from the time an attorney first learns of a client's target status in an investigation through trial. Failure to understand these differences and nuances can be fatal. This teleconference will examine some of these most important distinctions, and discuss the proper approach and execution of white-collar defense strategies and tactics. In addition, the  more...

Traffic Management for Construction Work Zones: Unique Challenges and Solutions ...d costs. This teleconference will help you understand how first to establish a traffic management plan and then how to understand the process required to implementing the design in the field. The program will also explain the occupational regulations and requirements for traffic management in construction work zones and how this relates to the public. This teleconference is critical so you can  more...

Measuring Inefficiency on a Construction Project ...consultants whose actions can lead to inefficiencies. The first step toward managing efficiency is to understand what it is and know how to measure it. That is the objective of this teleconference. The benefits of being a part of this teleconference include an experienced instructor who will explain ways to enhance your ability to detect inefficiencies before it's too late to do anything  more...

Employee Engagement in Troubled Times BenefitsEngaging and retaining valued employees is particularly critical amid periods of economic uncertainty if organizations are to maintain product and service quality, and lay a foundation for future growth. Yet while challenging economic environments make employee motivation more critical, they also make employee engagement more difficult to achieve. Belt tightening often results in  more...

The New World of EEO: What Is Coming ...he circumstances which create claims and liability. Learn first-hand how to manage these claims, negotiate and settle them and be in a defensible position should a claim be made. Failing to implement these strategies will continue to result in an increase in claims and the potential for significant adverse rulings against employers. This teleconference is critical for employers who want to  more...

Recognizing and Responding to Excited Delirium ...drugs on board are core tasks for you, the officer and/or first responder. It is not a matter of 'if' you are confronted by an individual who is mentally ill or who has ingested alcohol or drugs (or their combination), only 'when' you will face this situation. In rare situations, individuals have died during or shortly after struggling with law enforcement officers and/or paramedics. Too often,  more...

A Comprehensive Approach to Building Excellent ADA Facilities within the Public Right-of-Way ...se the chances of fully completing the ADA facilities the first time without costly mistakes or retrofits. This practical approach coordinates the survey, design, inspection and construction of ADA facilities and provides examples of successful designs and final construction. This comprehensive approach has paid dividends in both the construction and design phases within the private and public  more...

Stormwater Management for TMDLs ...reductions have been achieved. This teleconference will first give a brief background of TMDLs. The presenters will then explain how regulated and nonregulated stormwater can be and have been included in TMDLs, giving specific examples from around the country. The teleconference will end with discussion of how stormwater entities can begin to address the requirements of TMDLs including best  more...

Uniform Customs and Practice for Documentary Credits Update ...oms and Practice for Documentary Credits, changed for the first time in over 12 years. The objective of this change is to clarify the rules, reduce discrepancies and disputes, and encourage renewed usage of letters of credit. Significant revisions include a change in the amount of time banks are allowed to examine documents, revised rules for bills of lading and multimodal transport, and a  more...

Preparing for an Unemployment Compensation Hearing ...ims, an unemployment compensation proceeding is often the first confrontation with a future litigant. How the defense of unemployment claims is handled can often have a significant impact on the success of future litigation, and even whether such litigation occurs. This teleconference is designed to give employers a better understanding of the importance of defending unemployment compensation  more...

Is Your Insurance Coverage Adequate? ... America. Areas addressed will include the broad range of first- and third-party insurance available in today's insurance markets; important factors in ensuring coverage for the proper parties (corporate and individual); key considerations in analyzing the proper scope of coverage as related to policy terms, conditions and exclusions; issues relevant to deciding the appropriate amounts of  more...

Health Information Exchange: The Impact of the Stimulus Code ...mendous new legislation, but brings to the forefront, the first time in history, incentives for American doctors to revamp their paper charts to electronic health records format. Behind the graceful parallelism to reform health care, electronic health records and health information exchanges stand poised and ready as a means to greater, and more productive and efficient health care. In this  more...

Trends in Miranda Rights and Violations Benefits'You have the right to remain silent ...' The Miranda rights are part of our popular - as well as legal - culture. But what does it really mean? Has it changed in recent times? What makes a valid waiver of those rights? Can you ever use information you get in violation of those rights? Anyone responsible for, or involved with, law enforcement officers and their actions during  more...

Doing Business in Mexico: What You Need to Know ...we will give potential solutions to avoid problems in the first place. This information will be valuable to companies considering entry into the Mexican market, as well as those who are already operating there and encountering issues. The topics are drawn from problems encountered by the presenter's clients conducting business in Mexico. Presidents, vice presidents, business owners and  more...

Voir Dire: Effective Techniques for Getting and Using the Information You Need nVoir dire is one of the most important phases of a jury trial. However, the rules and procedures governing the jury selection process are often informal, subject to the broad discretion of the trial court, and can vary widely between jurisdictions, judges and even different cases before the same judge. A trial lawyer's strike decisions are some of the most important strategic decisions made in  more...

Increasing the Effectiveness and Efficiency of Manufacturing Logistics ...first priority is providing the right support to make production flow smoothly and put out the goods the company sells. This is effectiveness. The second priority is to provide this support without wasting human, technical or financial resources. This is efficiency. What most companies do in logistics is pursue efficiency at the expense of effectiveness, curtailing service by delivering parts  more...

Writing an Employee Handbook nAre you overwhelmed with the task of revising your existing employee handbook or of preparing a new employee handbook? Are you unclear about what types of employment policies are required by federal law? Stop worrying and attend this teleconference. You will learn which policies are required by law and what employment laws apply to employee handbooks. Take the first step to creating your employee  more...

Understanding the Language of Mold Assessment Reports ...onsultant or an unqualified laboratory be selected in the first place, and how might this affect the outcome of a possible legal matter? n nThis teleconference will help you understand the most commonly used language, units of measurement and terminology in use today. It explains the basic terminology and reporting units which must be understood by decision-making laymen, such as building  more...

Getting to the Root of Root Cause Analysis ...e prevent those root causes from creating problems in the first place? n nThis teleconference starts out with an overview of root cause analysis and then drills down to approaches to and elements of root cause, before exploring a laundry list of subjective and analytical tools from the root cause analysis tool box and a few real-world examples. n nBy the end of the teleconference you will  more...

Managed Care Contracting and Fee Schedule Review nMany practice administrators are charged with the task of negotiating managed care contracts for their practices. This responsibility is generally an inherited function from their predecessor. Most do not understand how to compute an equitable fee schedule or track contract performance. This teleconference will help you understand methods for tracking to performance and how first to establish a  more...

Effective Exit Interviews nMost employers are always looking for ways to improve employee relations, attract new employees and retain the ones they have. But how do you know what to do to improve if you don't know what employees are looking for or why they are leaving? n nImplemented properly, a good exit interview program can provide an employer with a host of valuable information that can be used to improve its employee  more...

Updating and Maintaining Wills, Trusts and Estate Plans for the Evolving Client ...first part will highlight issues and opportunities for a drafting attorney to revisit and update an existing client's estate plan or prepare an update for a new client with existing documents. This part will focus on when and why clients need to review and revisit their estate plans and how to spot those issues for existing and potential clients. The second part will highlight various drafting  more...

The Streamlined Sales Tax Project - How and Why It Affects Your Business nThe Streamlined Sales Tax Project is an effort by state representatives to implement a national uniform, simplified system of sales and use tax compliance. After more than five years of their efforts, the Simplified Sales and Use Tax Agreement came into effect on October 1, 2005. The SSTP now includes 19 full member states and three associate member states. Although initially taking effect as a  more...

The Fundamentals of Leasing Provisions and Covenants nIn today's economy it's more important than ever for real estate attorneys and practitioners to be clever in understanding the legal and financial implications of lease terms and covenants. This teleconference will delve into the essential terms of the commercial lease and focus particularly on the clauses that often draw the most attention during negotiations: common area maintenance, key tenant  more...

Advanced Records Management: The Intersection of Good Records Management and eDiscovery Preparedness nEffective records management can have an enormous impact on e-discovery preparedness and a corporation's bottom line. While many corporations have established policies related to paper records, many of those same corporations have failed to update those policies to account for their rapidly increasing volumes of electronically stored information. No form of ESI demonstrates these complex issues  more...

Understanding the COBRA Alternative Coverage Rules ...procedure for doing so is quite complicated. n nDiscussed first is what constitutes the various forms of alternative health coverage, how it applies and in what circumstances. Secondly is a discussion of what procedures must be followed in order to offer alternative coverage under COBRA. There are numerous ERISA and IRS regulations that must be followed. n nAlso included are the repercussions  more...

Estate and Gift Tax Audits ...first question the executor asks when the estate tax return is selected for audit is "why this return?". What was it about the return that caused it to be selected for IRS examination? n nThis teleconference answers that question and many more related to the subject of estate and gift tax return audits. Learn about the characteristics that trigger audits and why some estate and gift tax returns  more...