Online Fishbone Diagram eLearning

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Selecting the Solution Solve Problems Methodically This course introduces Force Field Analysis and Solutions Fishbone Diagram problem solving techniques. Professionals who want to resolve workplace challenges more effectively.  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

QC Tools - Cause and Effects Diagrams This is the second course in a seven part series in the seven basic quality tools. In particular this course is on the cause and effect diagram, also known as an Ishikawa diagram or a fishbone diagram.  more...