Instructor Led Focus Training Classes

Advanced Implementing and Troubleshooting MPLS VPN Course Content Traditionally, ISPs and large Enterprise networks have used overlay or peer-to-peer models to implement Virtual Private Networks (VPN). Multi-Protocol Label Switching (MPLS) VPNs provide the benefits of both the overlay and peer-to-peer models without their inherent detriments. This course teaches attendees how to implement, deploy, and troubleshoot MPLS VPNs in a variety of large more...

Cisco Voice over Wireless LAN Cisco Voice over Wireless LAN VOWLAN Course Description This 2-Day VoWLAN course will focus on building skills in design, deployment, implementation and operation. It will include new information on A and G cell design, site survey, security, roaming, quality of service (QoS), and troubleshooting. Topics will include Cisco wireless IP phone 7920, Nokia E-Series, as well as end to end more...

ADMINISTRATING CISCO CALLMANAGER ...oice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks. This lesson introduces Cisco AVVID and the core components of Cisco IP telephony. Lesson 2: Introducing Cisco IP Phones This lesson will teach you the various models of Cisco more...

Facilitation Skills Effective facilitation is an essential function of any organisation s team management. It enables team members to own and achieve strategic objectives, to make decisions and solve problems - thus maximising and sustaining productivity. The facilitator s role is vital in ensuring the success of workshop style meetings, as they are responsible for the effective planning, execution and follow-up of more...

Software Testing ...Test Maturity Model. Some of the methods illustrated will focus on effective test planning, test case design and review, understanding the manual test techniques, defect management, etc. Course Outcome After completing Foundation of Software Testing, students will be equipped with a basic understanding of the following: Testing Maturity Model Levels Fundamental activities associated with more...

PRINCE2 Foundation The 3-day PRINCE2 training course is designed to provide you with a working understanding of the PRINCE2 structured project management method and to pass the PRINCE2 Foundation examination (included in the course). Focus offers this training at over 100 locations throughout the UK and Ireland working exclusively with accredited trainers who deliver above average exam results. more...

The Five Dimensions of Coaching .... We use expectations to build upon strengths rather than focus on weaknesses. By challenging our people to meet performance goals, we enable them to grow. This is predominantly a positive process in which we recognize and encourage behaviour which will move individuals closer to both personal and organizational goals. This 2-day on-site, instructor led, highly interactive program explores more...

The Wow Factor ...Focused mind-set and delivering a level of service which consistently wows your customers will create differentiation in today s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a fan base of customers who will brag about how good you are to deal with. That s got to be good for your business! This on-site half-day or full 1-day program is more...

Customers Forever Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you. This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This more...

Customer-Focused Leadership ...nd satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must. While parts of the program will help anyone who works in an organization where service quality is important, it is specifically designed for people who lead others and are responsible for creating a customer focused service environment.  more...

customer services ...ntain, and increase your organization s customer base. Focus on the customer so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service on the telephone so that customers have a positive perception about your organization. Cope with stress so that you maintain a healthy level of work-related stress. Course more...

Customer Service Good customer service is the basis for sustained increases organisational success. This course will enable participants to meet the ever-increasing needs of their customers, and can be developed from a range of modules to meet your exact requirements. The course will use a range of relevant, powerful and motivating activities that draw on participants own experiences and generate ideas to make more...

Managing Poor Performance ...ult part of my job, so the course has really helped me to focus on what's important and how to achieve a win/win outcome". "This was so helpful I have been avoiding dealing with problems for fear of confrontation and 'upsetting the apple cart'. Now I have a clear framework to guide me. Thank you." "It had been the case of protecting my own and the company's interests by collecting and more...

Introduction to Team Leadership and Management ...nd the essentials of leading and managing a team. It will focus on the needs of the individuals within the team, and on the process of team development. Most importantly, it will identify the roles and responsibilities of the team leader/manager in keeping the team on track, and functioning effectively. It is recommended for anyone who is an aspiring or new team leader - whether your goal is more...

Effective Meetings ...e chair, there is always room for improved communication, focus and creativity - this course will show you how to get the most out of your meetings. "This was a real eye-opener I never realised just how much time and resources we had been wasting in unproductive meetings." "I am so pleased to have come away with lots of ideas on how to make the best possible use of our time spent in more...

MindSafety 'CHANGE YOUR MIND ABOUT SAFETY' Seminar with EDDIE WOODS Conducted as a powerful perception-changing presentation, and is an excellent 'intro' into the world of MindSafety. This event can also be supported by additional break-out 'insight' sessions covering specific topics the client may wish to focus on, such as Risk Perception or Manual Handling. more...

Introduction To Business Objects ...ed course will bring the most powerful aspects into clear focus, so you can effectively use its tools to: - present and analyze information - distribute documents and reports throughout your business - use the major reporting features of Business Objects with remarkable ease and proficiency. In just two days, you will gain valuable input that you can apply immediately at work. A must-attend more...

The Leading Edge: Leadership through Effective Communication Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and more...

Understanding Conflict and Adversity This workshop addresses the needs of individuals who want to set goals and say what they mean, in the corporate world. Participants who complete this workshop will: Keep their attitude when others begin to wear them down. Make commitments and follow through. Reduce and eliminate indecisiveness by practicing regular goal more...

Microsoft Word- private, one on one training - INTERMEDIATE level Here are the 5 main benefits of attending this seminar: * You will learn only what you need to learn - not what someone else needs to learn * You will get private one on one instruction. * All of the focus will be on you and your needs. * You won't have to leave the office. * More training, taught more effectively, in a shorter period of time. more...

Building Better Teams This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave this program with a plan for your personal development as a team player and as a team leader and will have learned skills and techniques for improving the functionality, efficiency and productivity of your a at more...

Adobe InDesign Introduction In this introductory-level course, students will learn to use the power of Adobe In-Design to work more efficiently and add functionality to their work with many types of documents intended for both electronic distribution and high-quality printing. We will also focus on the basics including: managing the InDesign environment; designing documents; managing text; utilizing colours, swatches, and more...

Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff; more...

MS Outlook Level 1 Training Seminar This course will focus on how to send and receive mail messages in Outlook, organize and sort messages, schedule and edit appointments and meetings, add, edit and find contacts and track tasks and create notes. more...

Negotiation Skills ...focus of this workshop is creating win, win, win sales scenarios in which your client, your company and you all walk away from the negotiation table feeling satisfied with the final outcome. Learn how to make negotiation easy, enjoyable and fun by attending this presentation! Anyone who is new to professional selling and looking for the tools, techniques and advantages that will get them off to more...

Facilitation Skills for Business Analysts 2 Days ...ith other course participants as well as allowing time to focus on issues specific to their situation. Case-study driven workshops and simulations provide all participants with full hands-on facilitation practice, as well as the opportunity to learn and practice strategies to manage difficult participants, and facilitate meetings where you must take an active role in the meeting in addition to more...

Business Writing That Works 2 Days ...focuses writing skills. In this course, students will focus on topics such as: * Why Write * The Four C's * Making Words Agree * Active and Passive Voice * Setencnes and Sentence Types * Courtesy in Writing * Practicial Language * Inclusive Language * Sentence Construction * Punctuation * Writing Business Letters * Reports * Spelling and more...

Developing Web Applications with PHP 5 Full Days ... provide concrete, skills based, results driven and adult focussed software training, technical training and business skills training. We use a structured and effective teaching methodology in the development and delivery of all our courses. Canadian Beaver Training's mission to provide comprehensive bilingual training and consulting services in an environment that is conducive to the learning more...

Quality Assurance Techs for Effective Systems Testing 3 Days This course focus is on skills and techniques required by both end users and I.T. personnel to effectively plan, execute, monitor and evaluate test methods, cases and results. When this course is completed, the participant should feel confident to approach testing assignments with the fundamental knowledge required to test and assure quality application systems. more...

Writing Testable Requirements 2 Days ...ting team being able to understand those requirements and focus on their software development tasks. Testable requirements improve the success of creating a set of tests that adequately cover those requirements. These tests are used to verify that the software behaves as expected. The rest of the test effort focuses on understanding what test case design techniques are best suited to capture more...

Microsoft Access 2003 - Level 3 - English ...raining to Microsoft Access 2003. In this course, we will focus on topics such as: Charts; Subforms, Subreports; Form techniques; ActiveX Controls; Indexes; Databases; Macros; Switchboards; Toolbars; Importing to other Office Suite applications such as Excel and Word; and much more. This course will run for one day, from 9:00 am to 4:00 pm, bilingual instructor-led, in which a training manual more...

Gathering & Documenting User Requirements (2 Days) ...rogresses - starting from business use-case sessions that focus on the business context through to system use cases that focus on user-IT interactions. Trainees also learn advanced techniques (extension, generalized and inclusion use cases) for structuring use cases that result in requirements documentation that is easy to revise as business rules change. For more information please call more...

Resolving Conflict in the Workplace Location: Toronto Date: 2008-05-12 List Price: $450 Offered Price: $360.00 Seats Available: 2 Participants who complete this workshop will: * Keep their attitude when others begin to wear them down. * Make commitments and follow through. * Reduce and eliminate indecisiveness by practicing regular goal setting. * Build a stronger platform for public speaking and making more...

Microsoft PowerPoint 2000- Level 2 - English ...his level 2 course for Microsoft PowerPoint 2000, we will focus on the intermediate features including Creating basic charts; Using tables; Customizing presentations; Editing presentation masters; Editing notes and handout masters; Adding special effects; Setting up the slide show; Expanding a slide show; Presenting to a wider audience; Editing and importing charts; Creating custom charts; more...

Introduction To VB.net (5 Days) ...pplications built on the .NET Framework. This course will focus on introducing participants to the basics including: The .net Framework; Object Oriented Analysis and Design; Object Oriented Analysis; Object Oriented Design; Creating Objects with VB .NET; Inheritance and Polymorphism; Working with Reference Types; and much much more. This course will run for five full days (from 8:30 am to 4:30 more...

Microsoft PowerPoint - Advanced Level ...Point intermediate level courses. In this course, we will focus on advanced topics including: working with masters, using design templates; inserting sounds and videos, changing multimedia settings; using presentation tools, inserting files; and more. A certificate of completion will be provided to participants who complete this course. For more information please call 1-877-313-8881 or copy more...

ProEngineer Expert Training (5 Days) ...edge from the fundamental training in the first week. The focus is on advanced part modeling, including the complex surface design module. Additional 2D drawing tools are discussed. Also, Sheetmetal design is covered as part of this course. Course Outline * Advanced Modeling Tools - Level 1 * Advanced Modeling Tools - Level 2 * Advanced Modeling Tools - Level 3 * Other more...

Productivity Transformed Location: