Online Focus eLearning Training

Beginning Webmastering Techniques with site design management focus Moderately Technical--HTML, DOM, CSS, UI design/layout database issues.  more...

College Essay Brush-up This course will focus on creating an effective college level essay.  more...

Travel Agency Computer Training Competencies This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Writing User Guides Designed for people who want to focus on writing effective user (how-to) guides.  more...

Human Resource Management in the 21st Century Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century.  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ll get from using  more...

SAP Training in Hyderabad - ABAP Course ...s) * Introduction to ABAP Workbench Tools This area focuses on the understanding of the ABAP Workbench and the Object Navigator. * Introduction to the ABAP Editor In this section you will focus on an understanding of how to create a simple program, concentrating on coding structure & syntax. Additionally you will learn how to use the ABAP Editor. There is also an introduction to  more...

Training and Facilitation: Plan your Own Development MAXIM TRAINING This course is about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to  more...

Managing People: Giving Feedback and Praise to your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Giving regular feedback is one of the most powerful ways of motivating people to give their best performance. This course will help you understand why timely feedback is vital. It stresses the importance of praise and gives tips and hints on how to deliver constructive criticism  more...

Managing People : Planning a Meeting Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course looks at how to make the most of every business meeting through planning and preparation. It will help you decide whether  more...

Presentation Skills : Preparation ...lp you establish crystal clear objectives so that you can focus your energies on what you're trying to achieve and what your audience wants to hear. It will show you how to get inside your audience's mind so that you can stand up to present, confident of delivering what they want. And it will help you avoid those last minute logistical hiccups. Bringing focus to your preparation will help you  more...

Colt and Winchester Case Study 3: Mature Businesses In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for  more...

Windmaster Case Study 3: Company Analysis Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to company analysis and explains its  more...

FOCUS FOCUS  more...

z/OS for Operators Curriculum ...MPILERS, LINK EDITORS & UTILITIES COBOL, PL/1, Assembler, Focus, Natural, IDMS Load Library AMS/IDCAMS Utilities Operating the MVS System Duration 3 - 4 hours Prerequisites Basic understanding of Data Processing concepts and successful completion of Datatrain s z/OS Architecture & Concepts, MVS Controls & Processes and System Generation & IPL's Courses, or similar Objectives After completing  more...

KAZ (Keyboard AZ) Typing Tutor ...er analysis and games found in other typing tutors and to focus on a revolutionary simple method that allows learners to quickly learn, drop the product and get on with their work. In this ever-changing and challenging economic climate employees' skills have never had a more direct impact on the bottom line of a business. Increased productivity through learning is the key to competitive  more...

Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.  more...

Designing Component Solutions - Part 1 This course is the first part of a two part series for IT Professionals. This series will present a practical design framework for achieving flexible, user-centric solutions built from components.  more...

Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain  more...

Customer Relationship Management Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone  more...

The Contact Center and Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...

Technical Support Agent Survival Skills ...everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the skills they already  more...

Professional Skills for Customer Service Agents ...focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional  more...

Leading A Customer-Focused Team ...urse shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler  more...

Information Technology IT Industry Overview Version 1 Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Measuring Team Performance Focus on Perceptions This course introduces strategies to use qualitative information gathered from a variety of sources to complement quantitative data. Professionals who want to collaborate more effectively within a group.  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

Executing Monitoring Controlling and Closing a Project ...ges in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation. The three  more...

Introduction to IT Project Management ...n valuable insight into project management with a special focus on managing IT projects. You will also acquire an understanding of how creating strategies and designing plans to deliver projects can provide consistent value and increased profits. This course is specifically targeted at IT project managers, and IT professionals preparing to take on IT project management responsibilities.  more...

Expanding Time Focus on What is Important ...Focus on What is Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted techniques  more...

Emotional Intelligence at Work What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Preparing an Effective Internal Business Case Simulation ...r assistance in the preparation of a business case. Tasks focus on the key foundational elements of business-case creation, and you must guide your subordinate, providing her with accurate information on which she will base her work. Further, you will undertake portions of the proposal and test your ability to draft an executive summary. This simulation is based on the SkillSoft series "Writing  more...

Achieving Success with the help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide  more...

A New Manager s Responsibilities and Fears ...egin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be  more...

Moving into Management Simulation ...Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their  more...

Managing High Performers Training Career and Rewards Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. The  more...

Managing Upward Relationships ...ills required for succeeding in upward relationships. The focus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the managers a common-sense perspective on how to keep their bosses happy, productive, and successful for their own success and for fostering a go  more...

Coach with Confidence Simulation ...the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective requests. You even interact with production engineers to ensure that the integrity of the product can be maintained when produced in large quantities. As a result of your extra effort, the products you are involved in have a high success rate, both with marketers and in the market,  more...

Knowledge as Strategy Performance Improvement In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...

Economics Part 1 The Principles of Economics In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in  more...

The Imperatives of Innovation and Leadership in Strategy ...designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive  more...

Six Sigma--Lean Tools for Control ... waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean tools can be implemented during Six Sigma's Control phase. The purpose of Six Sigma's Control phase is to ensure that the previous improvements made by the Six Sigma team remain fixed,  more...

Six Sigma--Measurement System Re-analysis Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits  more...

Define the Six Sigma Opportunity Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those  more...

Six Sigma and Critical Customer Requirements ...QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to  more...

Defining and Mapping the Six Sigma Process ...ill then learn how to fill in the details and sharpen the focus by using a variety of map types. Finally, you will practice reading maps to learn how to recognize and avoid the roadblocks that stand between you and your destination. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belong to Motorola. Candidates for Black Belt  more...

Scoping the Six Sigma Project ...In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the Define step of the Define, Measure, Analyze, Improve, and Control  more...

Six Sigma Listening to the Voice of the Customer Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

Six Sigma DMAIC Analyzing the Process Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9  more...

Organizational Goals and Objectives Before a Six Sigma project can be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent  more...

Evaluating Brand Effectiveness Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Customer Focused Management ...y somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers.This course explores the relationship between the treatment of internal customers and the impact on external  more...

Building a Quality Management System ...equirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an organization can begin its ISO journey in an easy-to-understand format. This course is designed for all  more...

Quality-minded Management The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support  more...

Transitioning from ISO 9000 1994 to ISO 9001 2000 ...rtification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. An additional emphasis on customer requirements and documented evidence of continual improvement has also  more...

JavaScript Scripting To teach the basics of JavaScript client-side scripting Web developers  more...

Object-Oriented Analysis This course teaches IS managers and programmers the concepts and principles of object-oriented analysis. Using the Booch method of object-oriented analysis, the focus is on concepts such as objects, classes and their relationships. Topics also include the evolution and advantages of object- oriented analysis, and solving a problem through an object-oriented approach. Analysts wishing to make the  more...

Visual Basic 6 0 Intermediate This course builds on the concepts learned in the first course, Introduction to Visual Basic 6.0, and covers more advanced topics leading to certification in Visual Basic. The student will review what was learned in the introductory course, and then begin learning more advanced development techniques and technologies.Related Exam: Microsoft Exam #070-176: Designing and Implementing Desktop  more...

Visual Basic 6 0 Advanced This course covers techniques that Visual Basic programmers can use to enhance the interface, functionality and performance of their applications. Students will learn to create menus and toolbars. The course also introduces the student to ActiveX programming and the Common Dialog control. The course also shows students how to create and load documents using the File Access features of Visual  more...

The Iterative Process in User-Centered Design To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.  more...

Object-Oriented Analysis and Design with UML Analyzing the System To show how to specify object interaction in the UML and to identify associations and inheritance between classes Web developers  more...

Project Management ... and using schedules, budgets, and reporting systems. The focus of this course is therefore on teaching the student collaborative ways of using technical management systems and tools on projects. Instruction is provided both for the management tools and the development of the team environment required to make the tools effective. The course is intended for managers, potential managers, and team  more...

The Linux Operating System This course covers the origin and history of the Linux operating system and its relation with other Unix family systems. It examines various ""distributions"" of Linux , its value as a reliable business solution, and its various components, and it addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Linux an innovative operating  more...

e-Business Part 7 Satisfying the Customer This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. The audience for this course includes Technical Managers, Business Managers, and Project Managers.  more...

How ATM LANs Work This WestNet e-Learning module will focus on ATM Architecture, LAN Emulation, ATM Devices, and ATM Deployment.  more...

Network Management This WestNet e-Learning module explains how network management systems work, starting with overall principles and moving on to specific commands. We will focus on the Simple Network Management Protocol (SNMP).  more...

Types of Telephone Systems This WestNet e-Learning module will focus on the three main types of systems that manage multiple telephone lines: key systems, Central Office Exchange (Centrex), and private branch exchange (PBX). Additionally, we will introduce voice mail systems and automated attendants.  more...

Enterprise Class IP Solutions ...terprises wishing to implement converged technologies. We focus on the VoIP enabling technologies presented by the Avaya Definity Enterprise Communications Server, IP600 Internet Protocol Communications Server, R300 Remote Office Communicator, and the Enterprise Directory Gateway. We learn of these products components and their capabilities, all of which enable convergence on the LAN and WAN.  more...

Electrostatic Discharge Safety Training ...m static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting static issues. May also benefit managers, supervisors, and employees who work in areas where  more...

First Aid--Automated External Defibrillator ...focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to  more...

First Aid--Basic ...e emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based  more...

First Aid--CPR ...e respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based  more...

First Aid--Medical Emergencies ...t attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This  more...

SAP R 3 4 6 CO Cost Center Accounting Organization and Basic Settings The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The following  more...

SAP R 3 4 6 CO Cost Center Accounting Master Data ...e fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective  more...

SAP R 3 4 6 CO Cost Center Accounting Settings for Periodical Processing ...gn costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team  more...

Paint Shop Pro Studio This course introduces you to various elements on the Paint Shop Pro Studio interface. You'll learn how to use Paint Shop Pro Studio for restoring and enhancing photos. You'll also learn to create greeting cards and caricatures. Finally, you'll learn about sharing photos over the Web/Internet. The course is intended for users with experience in using PCs and looking for using their PCs as  more...

Financial Management - Analyzing Financial Statements This course will focus on how financial statements are used by management to improve the organization's performance and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis the tools used to analyze financial statements.  more...

Microsoft Project Server 2003 Part 1 Introduction This course is the first part of a two-part series. This course will focus on introduction to Project Server 2003. It will also explain the software components of Project Server 2003 its architecture and the configuration planning process.  more...

Project Management - Pharmaceutical This course will provide an overview of the project management process including how to initiate and plan a project the steps used in executing and controlling a project and the components of closing a project. The course will take a comprehensive look at the integrated activities included in the five project management process groups. This course will focus on a specific vertical market  more...

Microsoft Windows Server 2003 Designing Security Part 3 This multi-part curriculum will focus closely on the exam requirements. However to fully prepare for certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are the conceptual logical and physical designs for network infrastructure security data access control strategies and physical design for  more...

Novell GroupWise 6.5 User Fundamentals This course is the first part of a two-part series. The course will focus on using the GroupWise 6.5 client to send receive and manage messages. It will also explain how to perform personal calendaring by creating appointments tasks and reminder notes. In addition the course will cover address book management and general GroupWise client skills.  more...

Novell GroupWise 6.5 Advanced User This course is the second part of a two-part series. This course will focus on advanced tasks involving working with other users such as group calendaring and proxy access. It also covers other features such as WebAccess GroupWise Messenger archiving junk mail management alternative connection modes and browser integration.  more...

Telephone Skills: Understanding Basic Professionalism on the Phone In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive professional image and use technology to increase your efficiency. In addition you will learn how to organize and supply your workspace to maximize focus.  more...

IBM e-business Technology Fundamentals Part 1: Architecture and Building Blocks Beginning with a general overview and an introduction to e-business this course goes on to teach the fundamentals of Web-based application architectures as well as some key concepts in client and server-side technologies. Making the transformation from a traditional business to an e-business becomes the focus as this course progresses. Learners will encounter lessons on building blocks required  more...

Microsoft Exchange 2000 Server - Part 2: Configuring This course will teach students how to configure Exchange 2000 server once it has been installed. Even experienced Exchange 5.5 administrators will find a great deal of new material in this course as configuration details relating to Exchange 2000 Server's enhanced scalability is covered. The hands-on consequences of enhancements such as multiple data stores, improved clustering, and native  more...

Microsoft Exchange 2000 Infrastructure Design Part 1 ...p and security strategy for the Exchange 2000 server. The focus of the course is showing the learner how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server. These decisions are based on an analysis of the organization's business structure and operations. This course deals with assessing  more...

Microsoft ISA Server 2000 Part 1: Setup and Access Policies This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies,  more...

C++ Programming - Part 1 This course is the first in a four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class.  more...

C++ Programming - Part 2 This course is the second in a four-part series on C++ Programming, which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance.  more...

e-Business Part 7: Satisfying the Customer This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers.  more...

Microsoft ISA Server 2000 Part 1: Setup and Access Policies This is the first course in a two part series that presents students with both theoretical and practical instruction on installing configuring troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features Installing ISA and Installing and Configuring ISA server clients. Students will learn how to create access policies  more...

Microsoft Exchange 2000 Server - Part 2: Configuring This course will teach students how to configure Exchange 2000 server once it has been installed. Even experienced Exchange 5.5 administrators will find a great deal of new material in this course as configuration details relating to Exchange 2000 Server's enhanced scalability is covered. The hands-on consequences of enhancements such as multiple data stores improved clustering and native support  more...

Microsoft Exchange 2000 Infrastructure Design Part 1 ...p and security strategy for the Exchange 2000 server. The focus of the course is showing the learner how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server. These decisions are based on an analysis of the organization's business structure and operations. This course deals with assessing  more...

Strategic Management: Establishing Strategic Focus ...Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management recognize benefits gained from a successful strategic plan and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making and the guidelines to make the strategic  more...

Achieving Success Without Authority: Focusing on Results ...Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and  more...

Sales Skills: Effectively Closing a Sale ... Skills: Effectively Closing a Sale you will learn how to focus on clients' key issues when speaking to them why product demonstrations are beneficial and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals how to respond to resistance and what to do if a sales meeting becomes uncomfortable. In addition you will learn when to close during  more...

Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition it emphasizes the importance of  more... </