From Serebra Learning Corporation
Planning Your Field Sales Approach 
What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning
Your Field Sales Approach provides practical tools for determining call and
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Call Center Telephone Sales 
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Planning Effective Business Meetings 
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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Key Stages in Coaching 
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping
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From 123-CBT Computer Based Training
Outlook 2000 Fundamentals 

...d message using the
Standard toolbar.
Flag a message for follow-up using the
Actions menu.
Mark messages as read and unread.
Sort messages using the column headings.
Set
AutoArchive options.
Identify the built-in views to filter the list of messages using the
View menu.
Apply a filter to a list of messages using the
Filter dialog box.
Change the default viewing options using the
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Interviewing Skills Preparing for an Interview 

In
Interviewing Skills -
Preparing for an
Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations
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Interviewing Skills Conducting an Interview 

...and turning down candidates and performing administrative follow-up tasks.
Audience:
The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews. The audience can include business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for
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Goal Setting Goal Setting Tools for Managers 

...s and avoid any obstacles to goal setting. Unit 3:
Goal Follow-up (1 - 2 hours) Sequence the steps for providing goal feedback. Follow the steps for providing goal feedback. Sequence the steps for helping employees and mentees set new goals after goal achievement. Apply the steps for helping
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Correcting Performance Problems Disciplining Employees 

...performance, as well as steps to follow when conducting a follow-up meeting with an employee. Learn To Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to support your reason to discipline an employee. Apply guidelines that will enable you to conduct a
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From JED New Media inc.
Cold Calling with Confidence 
Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales
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Fundraising Basics 
Maximize the success of your fundraising campaign by implementing a proven management framework from planning, to launch, to wrap-up. Discover a host of tips and suggestions on improving your fundraising activities, compiling a tailored donor list and training your team.
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