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Writing Web Content (Master Class)-Self Directed ... prose on public sites, and evaluate how well these sites follow our guidelines. I give you feedback on your work each week. At the end of the course, you take a final exam, rewriting several web pages. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. With a doctorate from Yale, Jonathan Price teaches web writing,  more...

Writing Web Content (Master Class) ... prose on public sites, and evaluate how well these sites follow our guidelines. The instructor Anthony Agerskove will give you feedback and important insight on your work each week. At the end of the course, you take a final exam, rewriting several web pages. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. The  more...

Take Control of IIS ...uipment. There are no complicated written instructions to follow. Everything you need to know is demonstrated so that you can see it first-hand in 90 minutes of step-by-step video with audio commentary. The course covers the fundamentals of Web services, including an explanation of how IP addresses, ports, and sockets make these service work. It demonstrates how to set up, within minutes, a  more...

Write for Business with Companion CD ...ective written and oral communication skills. The easy-to-follow format includes guidelines, models, checklists, and templates to help you save time drafting, revising, and proofreading. Based on the "Seven Traits of Good Writing," Write for Business teaches employees and students to write clear and engaging e-mail messages, project reports, presentations, proposals, and more. The accompanying  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ... life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the right way, you have to start with a clear vision of what you want and how much  more...

Spanish Language: Asbestos Awareness (Comprensi n del asbesto) ...tions concerning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Asbestos Awareness (Comprensi?n del asbesto) This course provides an overview of Asbestos, its history,  more...

Shipping with Dry Ice ...ts. While it`s not required, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include personnel who ship dry  more...

SalesPlus ..., the presentation and overcoming objections, closing and follow-up, and implementing what you ve learned. User is given 1 year access to this course. SalesPlus Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again.  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...yer more successful, your own career success is likely to follow! Earning your SPSM Certification is a three-step process. Here are the three steps...Step #1: Complete the six highly personal and interactive online classes of the SPSM Certification Program. You earn 44 Continuing Education Hours (CEH`s) by successfully completing the following online classes, in this order: Mastering  more...

Ready, Set, XML for Non Programmers ...ents, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that your document can be validated by the parser. By the end of the course, you will have several short XML documents, and one complex XML document, to use in your portfolio. Note that this course does not espouse any particular software tool, and does not go into creating a  more...

QuickBooks Pro 2005 ...5 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the QuickBooks Pro 2005 Training Series The QuickBooks Pro 2005  more...

QuickBooks Pro 2006 ...s interactive, self-directed training provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting software. For beginner or anyone with prior accounting experience.  more...

Pharmacy Technician National Certification Exam Preparation Course ...n internet connection! The course includes review of the following topics. Pharmacology Review ? Pharmacology can be an intimidating subject, but not when you are reading our material! Every section is written in easy-to-understand language. You will study side effects, drug interactions, mechanisms of action and other important information about major drug classifications. Pharmacy  more...

Outlook 2007 Level 2 ...eate e-mail polls. Students will learn to mark items for follow-up using Quick Click Flags, perform various mail management tasks using rules, and organize Outlook items using color categories and Search Folders. The course also covers how to address messages using address books and distribution lists, send and respond to meeting and task requests, share Calendars over a network, publish  more...

Learn HTML All By Yourself- Advanced ..., John Gilson. John`s many examples are clear and easy to follow. There are also many questions for you to answer and web pages for you to make up. All questions and problems come complete with answers and solutions so that you get immediate feedback on how you are progressing. By the time you finish this five week course, you will have a very firm understanding of HTML and in designing and  more...

Introduction to XML ...ents, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that your document can be validated by the parser. Some familiarity HTML could be helpful. You do not need any special software, other than a word processor, and a browser, with an Internet connection. Recommended text: XML Introductory by Patrick Carey. Publisher: Course  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... available today. The many examples are clear and easy to follow. Each week, you are e-mailed a new lesson which includes an assignment that you complete over the next 7 days. At that time or within the week, the solutions are e-mailed back to the facilitator to be marked. By the time you finish this ten week course, you will have a very firm understanding of HTML and what HTML is all about.  more...

How To Master Sales Skills ...sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these  more...

How to Setup & Secure Your Home Computer Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with  more...

How to Critically Evaluate Your Business Plan ...ccessful plan. This will help you frame your own ideas in follow-on courses. The work you do here will prepare you for the next steps in the Entrepreneurship curriculum, which will help you solidify your own new business idea, write all sections of your business plan, launch your business, and finally, develop a plan to grow it. In order to write a winning plan, you first have to recognize what  more...

IATA Dangerous Goods ...oactive materials under the IATA regulations. In order to follow along with the examples and exercises presented in the course, you must have access to a copy of the IATA Dangerous Goods regulations. In order to follow along with the examples and exercises presented in the course, you must have access to a copy of the IATA Dangerous Goods regulations. If you are in need of an up-to-date version  more...

HTML 4 ...Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets. Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces  more...

Health Insurance Portability and Accountability Act Training This course will provide Health Insurance Portability and Accountability Act training. We will be covering the five pieces of HIPAA legislation Transactions, Code Sets, Privacy, Security, and Unique Health Identifier. All users interacting with Health Information are required by federal law to have HIPAA training. Designed for everyone that deals with the healthcare industry, this course is  more...

FLSA Training & Certification Program Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and  more...

Crystal Reports XI ...ulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you many advanced features including the use of running totals, working with cross-tab reports, and utilizing subreports. Additionally, you will develop an understanding for Open Database Connectivity (ODBC) drivers, inner and outer joins, Structured Query Language (SQL), and updating and verifying data  more...

CSS ...e Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year if needed.  more...

Comprehensive Medical Transcription Training ...ams. This is online learning at its best and Yes....we do follow AAMT training guidelines. The training course will prepare you very well for anything that requires medical transcription or medical terminology. Grades & Self Reporting: You will have 6 months to complete this course and take your final exam. If no final is taken, your grade will be posted as a "fail." Shortly after enrollment  more...

Chinese Seasonal Approach to Health ...ercising. There is a plan in nature that we must learn to follow - The Chinese call that plan the "Seasonal Approach to Health Maintenance". In this course you will examine the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. We will also study about the special concerns for men and women 40+ years of age. In this section you will learn  more...

Build Your Own BIZ(tm) - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Bartending to the Max-Online ...e provided 20 lessons to read and study, then a quiz will follow each lesson. Recipes must be memorized (around 70 total) forwards and backwards. You will regularly use only about 30 of them, but you need to know them all. The bottles of liquor must be studied, so that you can spot a particular liquor at a glance. These can be learned easily from the photos in the manual. Then, you should  more...

Bartending the Easy Way-Online ...e provided 14 lessons to read and study, then a quiz will follow each lesson. Recipes must be memorized (around 70 total) forwards and backwards. You will regularly use only about 30 of them, but you need to know them all. The bottles of liquor must be studied, so that you can spot a particular liquor at a glance. These can be learned easily from the photos in the lesson manual. Then, you  more...

AutoCAD 2006 2D ...including commands, plotting, crosshatching, and pallets. Follow along with Kristen Kurland as she shows you how to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD 2006 2D Training Series The AutoCAD 2006 2D course  more...

AutoCAD 2006 3D ...CAD 3D including commands, objects, surfaces, and solids. Follow along with Kristen Kurland as she shows you how to manipulate backgrounds, light, material, and landscaping to your needs.The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD 2006 3D Training Series The AutoCAD 2006 3D course will teach you how to  more...

Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...

Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...

Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Adobe Illustrator CS3: Essentials ...m the most respected names in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ? ensuring the most unique and professional work for print or the web. Get up to speed on the unique capabilities of Adobe Illustrator CS3 today! The student  more...

Adobe Flash CS3 Professional: Essentials Adobe Flash CS3 Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! Some web sites lure their visitors in and quickly make the sale. Others never sell and never will. What makes the difference? In this tutorial I will show you: 1) Why visitors enter and quickly exit from most web sites - before even reading the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Basics of Effective Selling ...o take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical tips on dealing with customers, handling objections, and using customer feedback to improve your own performance. IMPORTANT NOTE:  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and  more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...

Conducting Effective Sales Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings.  more...

Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired  more...

Delivering High-impact Territorial Account Sales TAS Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to  more...

Views on Organizational Change ...larly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger picture is a big help when you set out on a journey of change. "Views on Organizational Change" gives you an insight into the basic principles that drive change. You also gain an understanding of the factors that impact on the readiness and ability of  more...

The Key Stages of Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow,  more...

An Introduction to Project Management ...are even good at it. With standards and best practices to follow and the know-how to incorporate these, organizations can offer "world class" project management. In this course, learners will be given an overview of the project management discipline. They'll be introduced to best practices outlined in the 2004 revised Project Management Body of Knowledge (PMBOK??) Guide published by the Project  more...

Project Life Cycles and Stakeholders Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget.Organizations might "fast  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Leading High-performance On-site Teams Successful on-site teams are characterized by clear direction, team member trust, and effective communication and conflict-resolution strategies. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team  more...

Raising Capital and Financing Decisions The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.  more...

Oracle9i Database Admin Manage Storage Structures ...ts. • Explain the processes that rollback segments follow for transactions. • Plan, create, and acquire rollback segments. • Modify and remove rollback segments. • Retrieve rollback segment information from the data dictionary. • Describe the solutions to rollback segment problems. • Explain the concepts of automatic management of undo space. •  more...

Macromedia Dreamweaver MX 2004 Learning Design Uploading ...uploaded. Finally, this course provides the procedures to follow for uploading a site. Learn To: Identify the steps for using tables to design the page layout. Identify the steps for creating a layer. Identify the steps to create and apply a template. Identify the guidelines for testing a Web site. Set up a remote site. Audience: This series is targeted at beginners and  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In addition, learners should have taken the first four  more...

Oracle Form Builder Handling Multiple Object Relationships ... task by using PL/SQL Editor. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: RunTime Management Duration: 2 Hour(s) Match the window-interaction triggers with their characteristics. Match the built-ins used for manipulating windows with their functions. Write the code to change the appearance of a window in a form  more...

Outlook 2000 Proficient User ...ld column headings in the table view. Flag a contact for follow-up. Track activities with contacts using the Contact Activities feature. Add an existing vCard to a message. Identify the built-in views in Contacts. Identify the customization options available for Contacts. Unit 2: Recording Tasks, Journals and Notes Duration: 2 - 3 Hour(s) Identify the elements of the Tasks  more...

Outlook 2000 Fundamentals ...d message using the Standard toolbar. Flag a message for follow-up using the Actions menu. Mark messages as read and unread. Sort messages using the column headings. Set AutoArchive options. Identify the built-in views to filter the list of messages using the View menu. Apply a filter to a list of messages using the Filter dialog box. Change the default viewing options using the Other  more...

Sales Skills The Fundamentals ... Establish their credibility. Follow four rules for speaking with clients. Audience Individuals who want to learn how to establish themselves in the field of sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Sales Skills Gaining Customer Commitment ...uestions during the sales process. Follow three guidelines for gathering information. Simulation Overview: In this simulation, you will meet with Marcus Robinson, the owner of Windy City Computer Solutions. Mr. Robinson is going to open two new Windy City Computer stores in three months. As one of Icon's Account Executives for  more...

Sales Skills Effectively Closing a Sale ... a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix. Focus a product demonstration on a client's key issues. Determine why a client is not ready to buy. Ask closing questions.  more...

Professional Selling Over the Phone Preparation Strategies ...Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You  more...

Professional Selling Over the Phone Prospecting ... relationships with prospects. Follow the guidelines for building business relationships with prospects. Follow the guidelines for maintaining relationships with prospects. Identify ways to overcome negative experiences. Follow the process for maintaining a positive attitude. Audience  more...

Professional Selling Over the Phone Closing a Sale ... preparing to close telesales. Follow the process for closing a sale. Resolve a customer's objections. Address a customer's rejection. Use techniques for cross selling to customers. Follow the process for gaining feedback from customers. Audience The target  more...

Sales Management Building a Championship Sales Team ...lture and effective processes. Follow the guidelines for ensuring successful sales management. Follow the guidelines for interviewing successfully. Follow the steps for building trust between sales professionals and yourself. Follow the steps for ensuring that field training is effective.  more...

Sales Management Leading a Sales Team ... when making a sales forecast. Follow the guidelines for ensuring an effective sales meeting. Follow the steps for clarifying goals in sales meetings. Audience The target audience for this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also  more...

Sales Management Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To  more...

Consulting Skills Building Consulting Relationships ...r communicating with a consultant. Follow the guidelines for communicating with a consultant. Identify ethical issues you might encounter when working with a consultant. Manage an ethical issue with a consultant. Simulation Overview: In this simulation, you will meet with Jessica  more...

Consulting Skills The Consulting Process ...r creating an outline of need. Follow the process for choosing a problem resolution. Identify the steps for empowering a consultant. Follow the process for evaluating a consultant. Identify the elements that should be covered in an evaluation. Identify  more...

Consulting Skills Serving as an Internal Consultant ...tages of internal consultants. Follow the steps for selling your skills to an internal client. Identify the guidelines for establishing credibility as an internal consultant. Sequence the steps for resolving a consulting conflict. Identify the guidelines for implementing internal change.  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...ilable sources of information. Follow steps of the competitive intelligence process. Follow steps of the process for selecting a competitive intelligence system. Sequence the steps of the process for implementing a competitive intelligence system. Audience Managers and executives who are interested in learning  more...

Quality Management The Quality Management Process ... Sequence the steps an organization should follow to incorporate improvements into daily management. Identify the definition of process variation. Identify the ways in which variation leads to loss. Select characteristics of common causes of variation. Identify three frequent sources of  more...

Competitive Intelligence Analysis Dissemination ...tify the three types of databases. Follow the steps for choosing a database. Identify the steps for preparing information for analysis. Identify the guidelines for performing ethical competitive intelligence. Use the guidelines for performing ethical competitive intelligence.  more...

Competitive Intelligence Researching Online ...ing information automatically. Follow the steps for developing a search strategy. Identify the two types of commands you can use in search engines. Identify the steps for evaluating online sources of information. Audience Managers and executives who are interested in learning more about how they can influence  more...

Visual InterDev 6 0 Planning a Web Application ... develop a Web application. Identify the guidelines to follow while planning a Web application. Identify the basic concepts related to Web application design. C ontent Emphasis Skills-Based A udience This course series is designed for site developers who perform architectural planning, technology selection, or Web site programming tasks. This series will help students  more...

NetWare 5 Administration - Part 4 ...nges in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the uses of Application Launcher Snap-In. Identify the steps executed by snAppShot before distributing an application. Identify the  more...

NetWare 5 Administration - Part 5 ...icontext environment. Identify the guidelines you should follow for setting up resources in a multicontext environment. Match the rights needed with the tasks you must perform to grant a user access to NDS resoures. Set up access to a folder in another container by using a directory map object. Add a user to a print server by using NetWare Administrator. Create a container login script to  more...

Process and Function Modeling ...the application function hierarchy. Identify the rule to follow when minimizing the number of functions in a group. Arrange the processes created in the process models into logical groupings in the function hierarchy diagram. Identify functions that satisfy the conditions of an elementary business function. Identify documentation that can be recorded about the function. Unit 5: Cross  more...

Oracle SQL Specifics Creating and Managing Database Objects ...s with their purpose. Identify the naming conventions to follow when naming tables and columns. Identify the four most common datatypes used in the Oracle8 database. Match the five Oracle8 data integrity constraints with their descriptions. Identify the default constraint name generated by Oracle8. Use the CREATE TABLE statement to create a table with integrity constraints. Use the ALTER  more...

Visual InterDev 6 0 Planning a Web Application ... develop a Web application. Identify the guidelines to follow while planning a Web application. Identify the basic concepts related to Web application design. C ontent Emphasis Skills-Based A udience This course series is designed for site developers who perform architectural planning, technology selection, or Web site programming tasks. This series will help students  more...

NetWare 5 Administration - Part 4 ...nges in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the uses of Application Launcher Snap-In. Identify the steps executed by snAppShot before distributing an application. Identify the  more...

NetWare 5 Administration - Part 5 ...icontext environment. Identify the guidelines you should follow for setting up resources in a multicontext environment. Match the rights needed with the tasks you must perform to grant a user access to NDS resoures. Set up access to a folder in another container by using a directory map object. Add a user to a print server by using NetWare Administrator. Create a container login script to  more...

International Business Essentials The Global Business Environment ...of foreign exchange rates. Define spot exchange rate. Follow guidelines for conforming to African business practices, protocols, and behavior styles. Demonstrate knowledge of how Asians conduct business. Identify guidelines for practising business successfully in North America. Audience: Managers, supervisors, and employees who want to learn in detail about the global business  more...

International Business Essentials Succeeding as a Global Manager ...successful in the global marketplace. Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can facilitate competitive advantage. Identify characteristics of a global manager. Identify methods for selecting candidates for international managers. Follow steps managers can take to solve problems cross-culturally.  more...

International Business Essentials Conducting Business in Europe ...l, political, and religious characteristics of Germany. Follow guidelines for ensuring an effective meeting or presentation in Germany. Identify ways that France's orientation toward time impacts negotiations. Identify appropriate ways to greet the French. Follow guidelines for ensuring an effective meeting or presentation in France. Determine inappropriate topics of conversation in  more...

Strategic Sales Gaining Access to the Executives In Strategic Selling - Gaining Access to the Executive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work  more...

Outlook XP Proficient User Course Overview This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an  more...

Strategic Sales Developing Executive Proposals ...e in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the competition and understand the keys to successfully presenting a proposal. Learn To: Identify ways to differentiate your proposal from those of the competition. Identify ways to prepare an effective written  more...

Self Development Developing Rapport Through Communication Self-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a  more...

Time Management Overcoming Challenges ...g interruptions from visitors. Follow steps for making meetings more productive. Follow steps to distinguish important information from unimportant information. Identify guidelines for how to control paperwork. Follow guidelines for communicating. Identify steps  more...

Time Management Planning Your Day ...range the steps to planning a day. Follow steps to planning a day. Identify guidelines for creating a daily plan. Identify tasks not to schedule. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Project Managers. Through her questions and  more...

Time Management Developing a Plan ...oor time management personalities. Follow steps to create a time audit. Arrange the steps for creating a time audit. Choose the correct interpretations of the Pareto principle. Simulation Overview: In this simulation, you will meet with two Customer Service Representatives, Stacey  more...

Career Development Developing a Career Strategy ...ating careers. Learn To Follow steps to identify career preferences. Choose a way to identify skills. Overcome pitfalls of career exploration. Follow steps for setting career goals. Identify stages of career development. Follow  more...

Career Development Professional Networking ...or choosing a mentor or coach. Follow steps of the process for ensuring effective communication. Follow guidelines for establishing beneficial relationships inside and outside your organization. Audience Professionals who want to develop their careers by improving their networking skills. Deployment Options e-Learning  more...

Career Development Excelling in Your Career ... learning through your career. Follow steps for taking charge of your job. Audience Professionals who are interested in staying competitive in their field and advancing their careers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...vel safety program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours) Sequence the steps a company can take to prepare for travel emergencies. Sequence the steps a company should follow to respond to a travel emergency.  more...

mySAP CRM 3 0 Overview ...rainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example Scenarios from mySAP CRM. o mySAP CRM User Basics. o mySAP CRM Architecture. o mySAP CRM Applications. o Customer Interaction Centre. o Sales Component. o  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...ations: Cost Element Percentage. Method. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. There are no prerequisites to follow the course. However, the  more...

Creativity Innovation Increasing Personal Creativity ...ng To Be Creative (0.5 - 1 hour) Follow steps to mentally prepare to be creative. Practice using exercises to mentally prepare for creativity. Select exercises that can be done to mentally prepare to be creative. Identify elements of physical surroundings that you can control to increase creativity.  more...

Creativity Innovation Fostering a Ceative Environment ...nding of the creativity audit. Follow the process for assigning creative tasks. Audience This program is for managers or supervisors who want to learn how to foster a creative environment and stimulate creativity in their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Creativity Innovation Promoting Team Creativity ...ive leader for a creative session. Follow the steps for conducting a creative session. Identify individuals who might hinder creative sessions. Manage an individual who might hinder creative sessions. Recognize factors that might inhibit team creativity. Use conflict to foster  more...

Budgeting Capital Budgeting ... Sequence the steps managers should follow when justifying a capital project. Select capital investment opportunities using different evaluation methods. Audience Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...viding constructive feedback. Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits:  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...o apologize to a subordinate. Follow the process for dismissing a subordinate. Use the appropriate tactics to refuse a subordinate's request. Audience Employees, managers, and business professionals who want to learn the dynamics of interpersonal communication when building relationships. Deployment Options e-Learning  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...n using the cultural network. Follow guidelines for building a supportive climate in an organizational culture. Audience Managers and supervisors who can influence creating a positive culture through communication. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ... Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for communicating through an interpreter. Audience Managers,  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ... are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting. Follow the process for problem solving during a cross-cultural meeting. Assign a cross-cultural team in accordance with status. Identify ways to build a cross-cultural team when team members are in different locations. Identify elements to consider when designing  more...

E-mail Etiquette E-mail in the Workplace ...Arrange the steps management can take to ensure employees follow company e-mail policy. Identify the guidelines for attaching files. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Organizational Communication Communicating in the Workplace ...situation, identify the role that is being fulfilled. Follow the process for analyzing change. Assist employees through a change. Apply the process for developing an individual-organizational relationship. Apply technology guidelines to an organization. Identify guidelines for communicating electronically. Audience Managers, employees, team leaders, or team members who  more...

Excellence in Service Solving Customer Problems ...Customer Problems (0.5 hours) Identify guidelines to follow to understand a customer's problem. Identify types of questions you can ask to help ascertain a customer?s problem. Identify guidelines for applying listening skills. Unit 3: Solving Customer Problems (1 hour) Sequence the steps for solving a customer?s problem. Identify pitfalls to avoid when dealing with an upset  more...

Excellence in Service Working With Upset Customers ...erve upset customers by learning how to calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language  more...

Excellence in Service Creating an Exceptional Service Environment In Excellence in Service: Creating an Exceptional Service Environment, you will learn how to create the necessary foundation to help employees deliver exceptional customer service. You will learn steps for writing your customer service vision statement, as well as suggestions for ensuring that the appropriate processes and systems are in place to support exceptional customer service. You will also  more...

Excellence in Service Building Lasting Customer Relationships ...ustomers; build loyalty through emotional attachment; and follow the four stages of loyalty. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning  more...

Call Center Inbound Customer Service ...he environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a positive attitude when providing service. Open and close a customer  more...

Sexual Harassment Resolving Sexual Harassment Claims ... investigators with training. Follow the five steps for interviewing a complainant. Follow the six steps for interviewing an alleged harasser. Follow the four steps for interviewing a third party. Identify the elements investigators should consider when evaluating evidence.  more...

Interviewing Skills Preparing for an Interview In Interviewing Skills - Preparing for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations  more...

Interviewing Skills Conducting an Interview ...dates properly to ensure the best candidate is chosen and follow up appropriately with a candidate after a hiring decision has been made. Learn To: Follow the correct processes involved in conducting an interview. Identify various methods for addressing difficult interviews and avoiding discrimination. Identify how to manage bias and evaluate the candidate to make an effective  more...

Interviewing Skills Laws Governing the Interview Process ...st discrimination. List the general principles you must follow to comply with Equal Employment Opportunity laws. Unit 2: Equal Employment Opportunity Groups Identify conditions that are considered disabilities and protected by the Americans with Disabilities Act. Identify the qualifications for essential functions. Identify parts of the interview process that the Americans with  more...

Workplace Aggression Defusing Aggressive Situations ...yee who behaves aggressively. Follow six steps for meeting with an employee who is in the mild aggression stage. Follow the appropriate guidelines for handling a situation with a violent employee. Offer employees the proper kind of assistance as they adjust after an incident. Audience Managers who want to  more...

Workplace Aggression Taking a Proactive Approach ...e aggressively. Learn To Follow three steps that enable them to take a proactive approach. Include three elements when creating a workplace aggression policy. Fulfill three responsibilities as a member of an emergency response team. Discuss the importance of an Employee  more...

Recruiting Retention Internet Recruiting ...for using the Internet to recruit. Follow steps to prepare for Internet recruiting. Simulation Overview: In this simulation, you will meet with Lance Helms, Marketing Director, Alexis Bell from Human Resources, and Maggie Roberts, Director of Financial Accounting. Icon is on the verge of expansion and needs to fill positions  more...

Recruiting Retention Keeping Your Good Employees ... steps of the orientation process. Follow the process for orientation. Simulation Overview: In this simulation, you will meet with Linda Autry, a newly promoted Call Center Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a  more...

Exit Interviewing Skills Conducting an Exit Interview ...iewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems. Learn To  more...

Exit Interviewing Skills The Termination Process ...e performance and misconduct. Follow the steps for improving employee performance. Match anti-discrimination laws to their descriptions. Identify the steps for conducting termination meetings. Conduct a termination meeting. Audience HR Managers and other managers in a company who  more...

Human Resource Law Americans With Disabilities Act ...dentify reasonable accommodations. Follow the steps used to identify reasonable accommodation. In a given scenario, determine if a reasonable accommodation can be made. In a given scenario, suggest reasonable accommodations. Select those actions prohibited by the ADA. Identify  more...

Human Resource Law Understanding Privacy Rights In "Human Resource Law: Understanding Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your  more...

Women in Leadership Leadership Roles Styles ...dership. In addition, you will learn the steps you should follow when addressing barriers to women's leadership, as well as the process for encouraging leadership growth in others. Learn To Identify myths associated with women in leadership. Identify the common current barriers to leadership for women.  more...

Women in Leadership Becoming a Leader ...agement. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming information. Use the guidelines for establishing your credibility as a leader.  more...

Outlook 2003 Fundamentals This course, along with the Outlook 2003: Proficient User course, addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. Learn To  more...

Women in Leadership Developing a Leadership Path ...l and professional life and offer some guidelines she can follow for balancing her goals and needs with those of her co-workers. Unit 2: Crusading vs. Conforming (0.5 - 1 hour) Identify the gender-biased perceptions that hinder women's ability to be perceived as credible leaders. Select the guidelines for relating to male co-workers.  more...

Strategic Decision Making Making the Right Decision ... Identify the guidelines you should follow when reviewing your decisions. Identify actions you can take to learn from others' experiences. Audience Managers, Supervisors, and Team Leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits:  more...

Business Problem Solving Problem Solving Teams ... Motivate a team member. Follow guidelines for effective communication. Manage conflict within your problem-solving team. Audience The target audience for this program is anyone within an organization who needs to enhance their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Goal Setting Reaching Individual Goals ...f needs goals should fulfill. Follow the guidelines for self-managing goals. Identify the areas for which you should set self-development goals. Utilize the guidelines for increasing goal-achievement probability. Audience The target audience for this program is administrators, managers, supervisors and  more...

Goal Setting Goal Setting Tools for Managers ...ia for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting. Follow the steps for providing goal feedback. Audience The target audience for this program is  more...

Employee Performance Managing Difficult People ...embers to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. Learn To Address difficult personality types. Identify communication barriers. Understand the need  more...

Employee Performance Providing Feedback ...to teams in an appropriate manner. Follow the process for providing positive feedback. Follow the process for providing constructive feedback. Monitor an individual's performance. Document the feedback you provide. Simulation Overview: In this simulation, you  more...

Essentials of Management Succeeding as a New Manager ...first meeting with employees. Follow five guidelines for earning respect from your employees. Respond appropriately to individuals who question your authority. Follow six guidelines that will help you communicate with your employees. Audience Individuals who want to learn how to effectively transition into  more...

Essentials of Management Creating a Positive Workplace In Essentials of Management: Creating a Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive  more...

Essentials of Management Maintaining a Productive Workplace ...elp you improve productivity. Follow five guidelines for offering employees feedback. Brainstorm ideas for improving productivity. Provide proper support for employees to stay productive. Address common productivity issues. Audience Managers and employees who want to learn how to  more...

Conducting Meetings Managing a Meeting ... Generating Ideas (0.5 - 1 hour) Follow the process for making decisions. Analyze a situation properly. Generate options using a variety of techniques. Select the best option for the situation. Implement the option successfully. Simulation Overview:  more...

Conducting Meetings Effective Meeting Communication ...icipants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate. Use clear, appropriate language to enhance communication with  more...

Correcting Performance Problems Identifying Performance Problems ...mance problems. In addition, you will learn guidelines to follow when you meet with employees who have performance problems. Learn To Approach an employee with whom you need to address an attendance problem. Determine the severity of an attendance problem. Determine the severity of an employee's  more...

Correcting Performance Problems Addressing Performance Problems ... Apply the guidelines you should follow when conducting a constructive feedback session. Follow the steps for conducting a feedback session. Follow the process for explaining the impact of an employee's problem behavior. Address negative employee responses correctly.  more...

Correcting Performance Problems Disciplining Employees ...tion about an employee's performance, as well as steps to follow when conducting a follow-up meeting with an employee. Learn To Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to support your reason to discipline an employee. Apply guidelines that  more...

Managing Performance The Performance Appraisal Process ... During an appraisal discussion, follow the guidelines for active listening. Given a eight-step process, help an employee solve a performance problem. Audience Managers and supervisors who want to learn how to apply the performance appraisal process in order to help their employees improve their performance. Deployment Options  more...

Managing Performance Overcoming Performance Appraisal Challenges ...t in an appraisal discussion. Follow general guidelines to ensure legal compliance when appraising performance. Audience Managers and supervisors who want to learn how to overcoming challenges when conducting performance appraisals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30  more...

Managing the Expert Developing a Successful Environment ...ing a performance evaluation. Follow the guidelines for preventing resistance to change. Design an expert-appropriate incentive program. Sequence the process for implementing an expert-appropriate incentive program. Appropriately manage renegade creativity.  more...

Managing the Expert Managing the Unique Needs of Experts ...aging experts. Learn To Follow the guidelines for treating experts with professionalism. Identify the process for managing an expert with a prima donna attitude. Identify the steps for helping an expert overcome the use of unethical politics. Help an expert overcome the use of  more...

Coaching Communicating with Employees ...s effectively while coaching. Follow the steps for conducting face-to-face meetings with problem employees. Use the appropriate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication techniques. Deployment Options  more...

Business Ethics Managerial Business Ethics ... ethicality in the workplace. Follow steps for handling ethical dilemmas brought to you by subordinate employees. Identify causes of unethical behavior. Identify methods for recognizing a subordinate employee's unethical behavior. Follow an intervention process for ending unethical  more...

Business Ethics Organizational Ethics ...ries of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To Demonstrate the principles for highly effective firms. Identify the steps in creating a corporate code of ethics. Identify ways to ensure ethicality in the workplace.  more...

Negotiating Preparing for a Negotiation ...r party before a negotiation. Follow the appropriate process for estimating the other party's requirements. Follow the appropriate process for formulating a plan for agreement. Follow the appropriate process for determining the logistics of a negotiation. Audience Managers, team leaders, and professionals  more...

Negotiating The Negotiation Process ...on Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and  more...

Operations Management Operations Components ...-time systems can be improved. Follow the steps for creating just-in-time systems. Match the information components needed in MRP with their definition. Audience The target audience for this series is managers, directors, and executives looking to gain an understanding of operations management. Deployment Options e-Learning  more...

Managing Change Implementing the Change Process ... one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled, logical manner. You will learn the processes you must follow to analyze a situation, prepare a plan for change, implement action, and monitor the progress of a change.  more...

Managing Change Managing Yourself Through Change ...e the new beginnings phase and what guidelines you should follow when communicating during this phase. Learn To Identify the three types of personal change profiles. Identify people a a s needs during the endings phase of transition. Identify people a a s needs during the exploration phase.  more...

ISO 9001 2000 The Auditing Process In ISO 9001:2000: The Auditing Process you learn about the fundamentals of the auditing process for ISO 9000: 2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Learn To Identify features of a quality audit. Identify features of an audit  more...

Advanced Project Mgmt Project Estimating Techniques ...s. Identify the guidelines to follow when estimating. Given a situation, identify which order of magnitude of estimate you could complete. Arrange in order the steps for explaining estimates to stakeholders. Identify information you should document for an estimating database.  more...

Advanced Project Mgmt Portfolio Management ... Sequence the steps executives can follow to terminate projects. Identify information organizations need to track for portfolio management. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the  more...

Project Leadership Leading the Project Team ...re timely project completion. Follow the process for managing risk in project management. Overcome the challenges of leading project teams. Identify ways to motivate team members according to their personalities. Audience The target audience for this series is project managers who are responsible for  more...

Team Leadership Developing A High Peformance Team ... when selecting team members. Follow steps for developing a team communication process. Identify elements of effective teams. Identify desirable characteristics of effective team leaders. Audience Managers and team leaders who want to develop and lead effective, high performing teams. Deployment Options  more...

Team Leadership Conducting Productive Team Meetings ...team meetings. Learn To Follow steps to develop a team meeting agenda. Identify guidelines for documenting team meetings. Follow steps for conducting a team meeting. Prevent personal conflict during team meetings. Identify factors that make team  more...

Team Leadership Promoting Your Team s Effectiveness ... of diversity. Learn To Follow steps for setting team goals. Establish ways to measure progress of team goals. Create standards to measure performance. Follow guidelines to overcome a team's ineffectiveness. Take action to prevent the negative effects  more...

Team Conflict Working in Diversified Teams ... Identify the guidelines you should follow when resolving team conflict. Resolve team conflict in a diverse setting by following the correct guidelines. Audience Individuals who want to learn more about working successfully as part of a diverse team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Team Participation Decision Making in Teams ... the decision making process, and what rules teams should follow when making decisions. Unit 2: The Nature of Team Decision Making (0.5 - 1 hour) List the elements of team decision making. Apply guidelines that facilitate the decision making process. Explain how groupthink impedes decision making.  more...

Virtual Teams The Fundamentals ...l team's cultural challenges. Follow guidelines to enhance trust among virtual team members. Audience Individuals who want to learn how to function effectively as a virtual team member. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to  more...

Virtual Teams Communicating Effectively ... the communication design process. Follow guidelines when developing the communication design process. Use the communication design process to enhance communication in a virtual team. List the types of questions virtual team members can ask. Use the TRUST acronym to make virtual team communication more  more...

Virtual Team Mgmt Coaching Virtual Team Members ...riately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. Learn To Identify four actions that can enhance the communication process among virtual team members. Sequence the six steps for  more...

Project Teams Participating on a Project Team ...roject must meet to be successful. Follow the steps for project teams. Avoid project team pitfalls. Simulation Overview: In this simulation, you will meet for the first time with Cindy Becker, a Software Engineer; Marcus D'Angelo, a Clerk in Accounts Receivable; and Dean Kramer, a Research and  more...

Project Teams Applying Team Building Techniques ...ehensive and supportive listening. Follow the steps for receiving feedback. Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively. Recognize types of power. Simulation Overview:  more...

Project Teams Building a Project Team ... for Project Work (0.5 - 1 hour) Follow guidelines to empower your team. Follow guidelines to motivate your team. Identify the levels of need being met according to Maslow's Hierarchy of Needs. Provide a supportive climate for your team. Identify ways to create a positive  more...

Organizational Learning Developing a Knowledge Mgmt System ...agement system. Learn To Follow the process for aligning the company's vision with its knowledge management strategy. Identify who should be included in a knowledge assessment team. Follow the process for performing a knowledge assessment. Identify steps to prepare for knowledge  more...

Organizational Learning Transferring Knowledge within an Org ... knowledge through technology. Follow guidelines for fostering employee involvement. Follow guidelines for determining what incentives to offer. Follow guidelines for empowering employees. Follow the steps of the process for helping your employees overcome transfer reluctance.  more...

Organizational Learning Deploying a Knowledge Mgmt System ...preparing for a pilot project. Follow the steps for developing a pilot project. Identify knowledge management leader qualifications. Select elements of a knowledge management system that should be monitored. Follow the steps for monitoring a knowledge management system. Audience  more...

Lotus Domino R5 Development Part 4 Making Your Application Run ...ts in the Formula language. Identify the statements that follow the syntax rules for writing formulas in the Formula language. Identify the rules to be followed for using variables in the Formula language. Identify the rules to be followed for using constants in the Formula language. Identify the order of evaluation for the formula statements in the Formula language. Write formulas in  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...epth look at the procedures a System Administrator should follow to confirm that the migration did not adversely affect the system performance. Troubleshooting, therefore is the principal emphasis in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...epth look at the procedures a System Administrator should follow to confirm that the migration did not adversely affect the system performance. Troubleshooting, therefore is the principal emphasis in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network  more...

Operations Management Fundamentals of Operations Management ...nning to change in operations. Follow the steps of the process for planning change in operations. Audience The target audience for this series is managers, directors, and executives looking to gain an understanding of operations management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ..., graphics and multimedia. It also teaches the process to follow when developing a Web site, and implementation factors that need to be considered. Learn To • Identify the features of the Web, basic Web design concepts, page layout and elements, usability testing, and navigation concepts. • Identify the elements in a Web site include the page layout elements, colors, and the  more...

Self Development Balancing Your Personal Professional Life ...te among values, needs, and wants. Follow steps to meet your needs. Apply steps to establish your priorities. Apply actions to make your daily life reflect your priorities. Identify the benefits of living by your priorities. Simulation Overview: In this  more...

Business Etiquette Business Functions Travel ...cs that describe them. Identify guidelines you should follow at trade shows and conventions. Identify actions for mingling successfully. Identify the conversational guidelines for business meals. Identify the basic rules of etiquette you should apply during a meal. Apply guidelines to be a courteous traveler. Apply guidelines to help you conduct business with an  more...

Managerial Leadership Leading Through Change ...ur) Choose guidelines you should follow when motivating employees. Motivate employees through a change by applying appropriate guidelines. Identify steps of the problem-solving process. Lead an employee through steps of the problem-solving process. Identify common responses to  more...

Frontline Leadership Preparing to Lead ...ld a progressive environment. Follow the process for adapting your employees to the learning organizational style. Identify the roles of leadership. Select traits of a leader in the LEADERSHIP acronym. Communicate effectively with the employee. Model  more...

Frontline Leadership Knowledge in the Workplace ...ion technology. Learn To Follow the process for conducting an employee knowledge assessment interview. Identify ways for encouraging employees to exchange knowledge. Follow the process for leading employees through obstacles. Identify ways to correctly use technology to exchange  more...

Frontline Leadership Positively Influencing Workplace Culture ...ing employees through change. Follow the process for leading employees through change. Follow guidelines for promoting a positive atmosphere. Follow the process for addressing negative attitudes. Follow guidelines for inspiring employee innovation. Identify  more...

Motivation Fostering Employee Motivation ...mployees with specific needs. Follow steps for building relationships that increase motivation. Follow guidelines for encouraging employee accountability. Identify steps to change a de-motivating culture into a motivating one. Avoid common de-motivators.  more...

Motivation Motivating Through Rewards Recognition ...sic and intrinsic motivators. Follow guidelines to make rewards and recognition effective. Avoid barriers to providing rewards and recognition. Select seven actions to complete before seeking employee involvement. Identify the five steps for developing reward or recognition program.  more...

Executive Level Leadership Change The Executive Leader ...uilding trust with employees. Follow guidelines to build trust with employees. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Executive Level Leadership Leadership Communication ...s to using communication networks. Follow guidelines to becoming part of communication networks. In a given situation, use communication networks appropriately. Identify five strategies to gain information. Identify qualities that should be assessed when testing information. Apply  more...

Negotiating Advanced Negotiation Tactics ...control during a negotiation. Follow the steps for gaining control in negotiations. Identify the types of questions you should ask during a negotiation. Select guidelines you should follow when addressing negotiation tactics. Identify unethical tactics you may face in a negotiation.  more...

Mentoring Implementing a Formal Mentoring Program ...uccessful mentoring programs. Follow the steps for matching mentors and mentees. Apply guidelines for mentors and mentees who cannot establish strong relationships. Identify the best course of action when a mentor and mentee cannot establish a strong relationship. Audience Managers, supervisors, and team  more...

Mentoring Developing Your Mentoring Skills ...f mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate mentoring behavior. Match the learning styles to their descriptions. Identify the guidelines for managing mentees. Audience Managers, supervisors, and team leaders who have the authority to  more...

Mentoring Using a Mentor to Your Advantage ...styles to their descriptions. Follow steps for becoming an assertive learner in a given situation. Choose a mentor. Identify the two guidelines for building strong mentoring relationships. Audience Employees and team members who want to learn how to develop a strong relationship with their mentor and gain  more...

Organizational Behavior Organizational Dynamics for Individuals ...est of his manager, Nancy Hurst. David hasn a a t been following documented procedures on how to handle customer issues. David is a talented and experienced engineer, so Nancy does not want to fire him. You and Nancy will first meet with David to explain why he needs to follow documented procedures. You need to avoid common barriers to effective communication and recognize the types of power  more...

Organizational Behavior The Organizational System ...edesign for an employee. • Follow the guidelines for managing diversity. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US  more...

Project Leadership Overcoming Obstacles ...ays to reduce change anxiety. Follow the process for helping project team members manage their stress levels. Identify ways to improve team members' work habits. Follow guidelines to help manage team conflict. Follow the steps for resolving team conflict. Audience The target  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...Server 2003 Network Infrastructure. The course covers the following areas - security implementation, security strategy, managing server availability, managing disaster recover, monitoring performance, and the general principles of planning network infrastructure. Learn To To identify features of PKI. To sequence the stages of the PKI  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...Server 2003 Network Infrastructure. The course covers the following areas - security implementation, security strategy, managing server availability, managing disaster recover, monitoring performance, and the general principles of planning network infrastructure. Learn To To identify features of PKI. To sequence the stages of the PKI  more...