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Office XP Proficient Office XP Proficient Microsoft The Office XP Proficient Suite includes the following: Access XP Proficient & Expert (ID#8872) Excel XP Proficient & Expert (ID#8873) Outlook XP Proficient & Expert (ID#8874) PowerPoint XP Comprehensive (ID#8875) Word XP Proficient & Expert (ID#8876) To review individual descriptions, please select the corresponding product ID number under Related Courses  more...

Office XP Expert Office XP Expert Microsoft The Office XP Expert Suite includes the following: Access XP Proficient & Expert (ID#8872) Excel XP Proficient & Expert (ID#8873) Outlook XP Proficient & Expert (ID#8874) PowerPoint XP Comprehensive (ID#8875) Word XP Proficient & Expert (ID#8876) To review individual descriptions, please select the corresponding product ID number under Related Courses below.  more...

Access 2002 Set of 3 Access 2002: Set of 3 Microsoft Access 2002: Set of 3 includes the following: Access 2002: Basic Access 2002: Intermediate Access 2002: Advanced To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Excel 2002 Set of 3 Excel 2002: Set of 3 Microsoft Excel 2002: Set of 3 includes the following: Excel 2002: Basic Excel 2002: Intermediate Excel 2002: Advanced To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Powerpoint 2002 Set of 3 Powerpoint 2002: Set of 3 Microsoft Powerpoint 2002: Set of 3 includes the following: Powerpoint 2002: Basic Powerpoint 2002: Intermediate Powerpoint 2002: Advanced To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Windows XP Set of 3 Windows XP: Set of 3 Microsoft Windows XP: Set of 3 includes the following: Windows XP: Basic Windows XP: Networking & Internetworking Windows XP: Advanced To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Word 2002 Set of 3 Word 2002: Set of 3 Microsoft Word 2002: Set of 3 includes the following: Word 2002: Basic Word 2002: Intermediate Word 2002: Advanced To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Office XP Professional Suite of 17 ...he Office XP Deluxe Professional Suite of 17 includes the following: Access 2002: Basic (ID#8933) Access 2002: Intermediate (ID#8932) Access 2002: Advanced(ID#8931) Excel 2002: Basic (ID#8936) Excel 2002: Intermediate (ID#8937) Excel 2002: Advanced (ID#8938) Outlook 2002: Volume 1 and Volume 2 (ID#8939) Powerpoint 2002: Basic (ID#8940) Powerpoint 2002: Intermediate (ID#8941)  more...

Office XP Professional Suite of 14 ...oft The Office XP Professional Suite of 14 includes the following: Access 2002: Basic (ID#8933) Access 2002: Intermediate (ID#8932) Access 2002: Advanced(ID#8931) Excel 2002: Basic (ID#8936) Excel 2002: Intermediate (ID#8937) Excel 2002: Advanced (ID#8938) Outlook 2002: Volume 1 and Volume 2 (ID#8939) Powerpoint 2002: Basic (ID#8940) Powerpoint 2002: Intermediate (ID#8941)  more...

First Aid Basic First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first  more...

Managing a Customer Focused Department Simulation Managing a Customer Focused Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at  more...

Record Retention ...n them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your company's internal documentation and accounting systems and addresses the compliance requirements of state and federal law. While  more...

Project Management Process Groups ... that keep a train going in the direction it needs to go. Following a set of established processes minimizes confusion and uncertainty for the project manager and all project stakeholders. It ensures the effective progress of the project from initiation through to close-out. In this course, learners will be given an overview of the project management process groups as defined in A Guide to the  more...

Decision Making The Fundamentals ...hat you become an effective decision maker. This involves following an established decision-making process and adapting your decision-making style to suit different situations. This course introduces you to the fundamentals of decision making and illustrates techniques to help you become an effective decision maker. The course first walks you through the steps of a widely accepted  more...

Office XP for the Advanced User Office XP for the Advanced User Microsoft To provide an overview of the new features and feature enhancements in the following Microsoft Office XP applications - Access, Publisher, FrontPage, and SharePoint Team Services  more...

New and Enhanced Features for End-Users in Office XP New and Enhanced Features for End-Users in Office XP Microsoft To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint  more...

Rightful Employment Termination ...that they are defending wrongful termination lawsuits, by following some basic guidelines during the hiring process and managing employees' performance during their tenure. Although most employees are employed at will (meaning that an employer can terminate them at any time, for any reason or no reason, as long as it is not an illegal reason), in reality, a termination for no reason is likely  more...

Illegal Insider Trading Simulation ...me. What do you do? This simulation contains links to the following course: LCO0117. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are  more...

Interviewing Hiring Practices Simulation Interviewing & Hiring Practices Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement  more...

Workplace Diversity Awareness Simulation ...versity initiative. This simulation contains links to the following course: lchr_01_a03_lc_enus. The types of responses this simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.  more...

Customer Service Confrontation and Conflict ...stomer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service  more...

Planning Managing Project Human Resources Simulation Planning & Managing Project Human Resources: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project  more...

Accident Investigation and Reporting Simulation Accident Investigation and Reporting: Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims  more...

Workplace Safety Orientation ... to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

First Aid Medical Emergencies First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

The Profession of Selling ...following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the principles,  more...

Business Execution Simulation Business Execution: Simulation You were recently hired by V&A Beverages (a bottler and distributor of spring water and carbonated soft drinks) to serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and  more...

Effective Hiring Interviewing Simulation Effective Hiring & Interviewing: Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and  more...

Business Crisis Management Simulation Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board  more...

Business Ethics Simulation Business Ethics: Simulation You are a sales manager at the Gray & Becker tool company. The company makes and distributes consumer- and contractor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered  more...

Moving Into a Management Role Simulation Moving Into a Management Role: Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to  more...

Leadership and Management Simulation Leadership and Management: Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the  more...

Creating a High-Retention Organizational Culture Simulation Creating a High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides  more...

Dreamweaver CS4 Site Maintenance Advanced Concepts Dreamweaver CS4 Site Maintenance & Advanced Concepts Adobe Many advanced web site developers prefer the flexibility of hand coding to interface-based design. Dreamweaver CS4 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT.  more...

Diversity Awareness Simulation Diversity Awareness: Simulation You're employed as an account manager for NGF Integrated Products - a US-based circuit board manufacturer. As a result of expansion into new sales territories, your company has been broadening its workforce, and employee diversity is starting to be addressed more formally. As a participant in the new training initiative, you've been sent to a diversity  more...

Essential Skills for Admin Support Professionals--Simulation Essential Skills for Admin Support Professionals--Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution  more...

Communicating with Professionalism Etiquette ...te makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help you to ensure that your messages are conveyed as you intended. Observing norms enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your ability to communicate in a professional  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

The Active Directory Infrastructure in Windows Server 2008 The Active Directory Infrastructure in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 is the most recent server operating system released from Microsoft. With new roles specific to Active Directory, along with notable improvements in security, networking, and performance, Windows  more...

CompTIA Server 2009 Network Storage Troubleshooting CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing  more...

CompTIA Server 2009 Troubleshooting CompTIA Server 2009: Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate  more...

CompTIA Server 2009 Disaster Recovery CompTIA Server 2009: Disaster Recovery CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Without a well thought out plan in place, all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

Configuring Network Application Services in Windows Server 2008 Configuring Network Application Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 includes new components to facilitate the processes of hosting, licensing, and delivering audio and video media. This course covers the new Digital Rights Management features that  more...

Configure File Print Services in Windows Server 2008 Configure File & Print Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The most basic goal of a network infrastructure is to provide the ability to make file and printer services available to network users, and Windows Server 2008 continues to improve the provisioning and management of  more...

Network Access Security in Windows Server 2008 Network Access Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Windows Server 2008 provides new services and capabilities for controlling and securing network access. This course discusses the new Network Access Protection application programming interface (API) and how it restricts  more...

Configure Network Access in Windows Server 2008 Configure Network Access in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing and Remote Access Services in Windows Server 2008 provide remote access to clients through dial-up services and virtual private network (VPN) configuration. Remote and mobile users are continuing to increase in  more...

DNS Zones Replication in Windows Server 2008 DNS Zones & Replication in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The DNS namespace is subdivided into different DNS zones, which are hosted by a specific authoritative server or group of servers. Zones define the DNS namespace for authoritative servers that resolve client queries. This  more...

Name Resolution in Windows Server 2008 Name Resolution in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The Domain Name System (DNS) is a central network infrastructure service and continues to provide enhanced features in Windows Server 2008. With full support for the new, longer addresses of the IP version 6 protocol specification,  more...

Configure Manager Maintain IP Services in Windows Server 2008 Configure, Manager & Maintain IP Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing services and protocols are vital for maintaining secure and efficient communication in a network infrastructure. Windows Server 2008 provides key services including routing, remote access, and  more...

Configure IP Addressing Windows Services in Windows Server 2008 Configure IP Addressing & Windows Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Internet Protocol Version 4, or IPv4, is the current, widely-deployed version of the Internet Protocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in  more...

Monitoring Backups Recovery in Windows Server 2008 Monitoring, Backups & Recovery in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 provides the ability to restart Active Directory Domain Services (AD DS) so that offline operations, such as offline defragmentation of Active Directory objects, can be performed. This decreases the  more...

Communications Security in Windows Server 2008 Communications & Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 introduces Read-Only Domain Controllers (RODCs) which can be deployed by organizations in locations where physical security may be an issue. A RODC will improve security, provide faster login times and more  more...

Active Directory Certificate Services in Windows Server 2008 Active Directory Certificate Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 introduces many new enhancements to the already popular certificate management service. This course covers Certificate Services in Windows Server 2008, which can be used to employ cost effective  more...

Configuring DNS in Windows Server 2008 Configuring DNS in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) The Domain Naming System (DNS) is one of the most enhanced features in Windows Server 2008. With full support for the new, longer addresses of the IP version 6 protocol specification, along with continued support for the native IP  more...

Group Policy Objects Strategy in Windows Server 2008 Group Policy Objects Strategy in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) New Group Policy features in Windows Server 2008 allow for improved centralized management and configuration of computers in an Active Directory (AD) environment. Group Policy Management Console (GPMC) version 2 is a  more...

Active Directory Objects in Windows Server 2008 Active Directory Objects in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 includes several new and improved Active Directory features. The most notable change is the renaming of Active Directory Services to Active Directory Domain Services. Further administration and security  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks ...agnose and resolve problems quickly and effectively is by following a structured approach. This approach involves having well-defined and documented troubleshooting procedures and aligning troubleshooting procedures to general network maintenance procedures. In this course, the benefits of a structured approach to troubleshooting are evaluated and the leading principles that are at the core of  more...

Selecting the Right Candidate Selecting the Right Candidate Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting  more...

Professional Selling in the Knowledge Economy Simulation Professional Selling in the Knowledge Economy: Simulation The "Professional Selling in the Knowledge Economy Simulation" is designed to test your understanding and application of the principles, strategies, and skills that - when integrated into your sales career - will help you reach your personal and professional goals. You are a salesperson for the Paper Docs Company, a leading supplier  more...

Field Sales Skills Simulation Field Sales Skills: Simulation You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects  more...

Sales Team Management Simulation Sales Team Management: Simulation During the course of this simulation, you will assume the responsibilities of a sales manager for Upper Crust Delectables--a thriving business that distributes gourmet baked goods to hotels and restaurants nationwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company,  more...

Balancing Your Responsibilities Simulation Balancing Your Responsibilities: Simulation Brackens East Seafood, Inc. is a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place  more...

Sales Communication Techniques Simulation Sales Communication Techniques: Simulation You have recently begun working as a sales representative for Clinical Protocols Software (CPS), Inc. CPS makes utilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay  more...

Opportunity Development Simulation Opportunity Development: Simulation In this simulation, you will serve as a sales manager for Koshi Electronics, a manufacturer of business equipment whose product lines run from calculators to multifunction fax units and professional-grade copiers. With a combination of inside and field-sales personnel, Koshi sells its products strictly on a business-to-business level, focusing on three  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

CompTIA Server 2009 System Hardware ...se maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 1.4 Explain the importance of a Hardware Compatibility List (HCL); 1.1 Differentiate between system board types, features, components, and their purposes; 1.2 Deploy different chassis types and the appropriate components; 1.3 Differentiate between memory features/types and given a scenario select appropriate  more...

CompTIA Server 2009 Storage CompTIA Server 2009: Storage CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Because so much work is done electronically, businesses and governments generate vast amounts of information, most of which needs to be kept available and safe. Storage technologies have improved with the growth of data requirements. This course introduces the technologies involved in storing and protecting  more...

CompTIA Server 2009 Server Functions Network Essentials CompTIA Server 2009: Server Functions & Network Essentials CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A network may have many servers on it, each playing a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or  more...

CompTIA Server 2009 System Software CompTIA Server 2009: System Software CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 To take full advantage of expensive server hardware, a full featured network operating system (NOS) should be employed. Network operating systems provide vital services, such as e-mail, file sharing, DHCP, DNS, and other necessary components of a functional enterprise network. This course covers the  more...

Additional Active Directory Server Roles in Windows Server 2008 Additional Active Directory Server Roles in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 includes several new Active Directory Domain Services roles. These roles are conveniently managed in the Server Manager console, which allows administrators to add, remove, and manage the  more...

Managing IIS in Windows Server 2008 Managing IIS in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 introduces many new enhancements to Internet Information Services (IIS). New capabilities provide a secure and manageable platform for developing and hosting web applications and services on a network. This  more...

Configuring Web Services Security in Windows Server 2008 Configuring Web Services & Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 is considered to be the most complete Microsoft server operating system released to date. Windows Server 2008, along with Internet Information Services 7.0, provides an easy-to-manage  more...

Configuring WIndows Server Hyper-V and Virtual Machines Configuring WIndows Server Hyper-V and Virtual Machines Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) New functionality and security enhancements make Windows Server 2008 the most complete Microsoft server release to date. New Virtualization technologies reduce the requirement of physical machines on a  more...

Terminal Services Resource Access in Windows 2008 Terminal Services Resource Access in Windows 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) The Terminal Services feature included in Windows Server 2008 enables users to remotely access Windows based programs, installed on a terminal server, by using the Internet or from their own corporate network. New  more...

Configure Terminal Services in Windows 2008 Configure Terminal Services in Windows 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008, the most complete server release to date, includes many new features and functionalities. New Terminal Services features in Windows Server 2008 enable users to remotely access Windows-based programs  more...

Deploying Windows Server 2008 Servers Deploying Windows Server 2008 Servers Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 is the most recent server operating system released from Microsoft. Windows Server 2008 introduces a new updated and redesigned deployment service, formerly known as Remote Installation Services. Windows  more...

Configuring Windows Server 2008 Availability Configuring Windows Server 2008 Availability Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008, the most recent Operating System from Microsoft, includes many new functionality and security enhancements. New Failover Clustering and Network Load Balancing technologies are introduced in Windows  more...

Configuring Web Service Protocols in Windows Server 2008 Configuring Web Service Protocols in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 and IIS 7.0 enable users to upload and download files and to send e-mail via the company web server. These features are made possible by two optional components in Windows Server 2008; the  more...

Dreamweaver CS3 Site Maintenance Advanced Concepts Dreamweaver CS3 Site Maintenance & Advanced Concepts Adobe Many advanced web site developers prefer the flexibility of hand coding to interface-based design. Dreamweaver CS3 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT.  more...

Moving from an Operational Manager to a Strategic Thinker Simulation Moving from an Operational Manager to a Strategic Thinker: Simulation Once thought to be the ideal means of running a business, operational effectiveness is no longer considered a guaranteed avenue to success. Growth requires greater strategy. Strategy requires new modes of thought. To this end, many organizations are changing how they manage their people and how they position their  more...

Oracle Database 11g SQL Performance Database Replay Oracle Database 11g: SQL Performance & Database Replay Oracle Database Replay allows you to test the impact of a system change by replaying a real-world workload on a test system before it is exposed to a production system. This course demonstrates how to use Database Replay to capture and replay workloads to test the impact of a system change. It also explains how to use SQL Performance  more...

IT Project Management Essentials Managing Risks in an IT Project IT Project Management Essentials: Managing Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather  more...

Developing a Code of Ethical Conduct ...ial qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity in the workplace are uncompromised. Many companies provide their employees with a formal code of conduct, but you can also develop your own code by clarifying your ethical principles and applying guidelines for  more...

Monitor Network Infrastructure in Windows Server 2008 Monitor Network Infrastructure in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) With the wide array of server roles and services provided in Windows Server 2008, it is more important than ever to adequately fine-tune and monitor the server's configuration and performance. Windows Server 2003  more...

Negotiation Skills for Sales Professionals Reaching Agreement Negotiation Skills for Sales Professionals: Reaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who  more...

Managing Effective Business Meetings ...ccomplishing the agenda items, to closing the meeting and following up. This course will lead you through that process, presenting best practices that will help you realize success as you fulfill your responsibilities as a meeting leader. It will show you how to open the meeting with a positive tone and facilitate the work of the group using the right approach to decision making. It will  more...

Write a Marketable Script in 10 Weeks ...rketable"? A marketable script is one that has all of the following: Interesting characters with human qualities A plot that grabs the viewer and has them begging to know what happens next Enough locations to make things interesting without breaking the budget Has it been done before? Better? These criteria are not insurmountable. The trick is not to take your own writing too seriously, and to  more...

Fireworks MX Advanced Third of a 3 part course, animation, special effects, compressing and advanced features of Fireworks MX Fireworks MX Advanced is the Third and final class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction and Intermediate to Fireworks MX class, have Fireworks MX or Fireworks 4 software  more...

Legal Research and Writing ...gnments are to be the work of the individual student. The following are examples of dishonesty, or unethical and unprofessional behavior: Plagiarism - Using another person?s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student?s own work Any form of cheating on examinations Altering academic or clinical records Falsifying information  more...

Legal Nurse Consulting Certificate Program ...utlined below, including content and reading assignments. Following the completion of each module, the participant will take an examination. The examinations for Modules 1, 2, and 3 are objective type exams. The examinations are accessed below. Following the assignments for Module 4, the participant will select one case study for analysis. The participant will write up an analysis of the case  more...

Authorware for Educators ...r there is a 45-day time limit on using the software. The following computer system requirements are recommended. Windows 98 or later version, CD-ROM drive, 50 MB of free hard-disk space, Intel Pentium processor, SoundBlaster-compatible sound card, and QuickTime for Windows support. Required Textbook: Macromedia?s Authorware 5 Attain Authorized. ISBN is 0-201-35411-X. Authors: Orson Kellogg,  more...

Learn Authorware In 45 Days ... get into creating web applications using Authorware. The following items are covering in the course: Authorware Basics, Creating an Authorware application, Adding Motion and Sound, Hot Spot interactions, Text entry interactions, Hot objects interactions, Target area interactions, Pull-Down menus, Concept of variables, Building Framework pages, and Navigate with Hypertext. I live in the Chicago  more...

FrameMaker I: Getting Your Feet Wet ...he basic features of the program. This course covers the following material: Introduction to FrameMaker Paragraph and Character Tags Templates Tables Graphics Anchored Frames The material for this course was created for Adobe FrameMaker 7.0 for Windows. If you use an earlier version, slight differences may exist in the product interface. Before taking this course, you should be familiar with  more...

FrameMaker II: Diving In Create books with multiple files; generate and format tables of contents and indexes; use cross-references, footnotes, variables, and conditional text; and convert documents to other formats, such as Adobe PDF and HTML. You can download the trial version of this software from the Adobe FrameMaker product site. This course provides an in-depth look at the core features of Adobe FrameMaker. This  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Pharmacy Technician National Certification Exam Preparation Course ...n internet connection! The course includes review of the following topics. Pharmacology Review ? Pharmacology can be an intimidating subject, but not when you are reading our material! Every section is written in easy-to-understand language. You will study side effects, drug interactions, mechanisms of action and other important information about major drug classifications. Pharmacy  more...

Starting A Business?: How To Develop An Effective Business Plan ...n`, and companies can lose valuable time and resources by following a "top-down" plan that is not adjusted for significant changes. This course will discuss all of these key aspects of a Business Plan and students will be required to apply the gained knowledge through a number of essay exams. Additionally, the participants will be asked to answer 25 probing questions about their own  more...

Certificate in Technical Writing ...) is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. A new direction with a career. Further develop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies  more...

Certificate in Technical Writing for Current Technical Writers ...s is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. Further develop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation  more...

Information Technology Infrastructure Library (ITIL) ...iness the edge with ITIL awareness and understanding! The following processes and functions will be covered in this course: IT Service Support IT Service Delivery Service Desk Service Level Management Incident Management Financial Management for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Manufacturing Statistics Personal Training Library ...y-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important  more...

Six Sigma Black Belt Personal Training Library ...y-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The Measurement System Analysis (MSA) course includes detailed tutorials on many measurement system analysis techniques including how to conduct and analyze GR&R (Gage  more...

Professional Writing Skills at a Glance ...following three major areas of professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your  more...

Introduction to Fireworks MX Using Fireworks to create professional images for the web or desktop work Introduction to Fireworks MX is the first class of a 3-part course; students are required to have access to the Internet, basic Internet and computer (file structure) knowledge, Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows  more...

14 Purchasing Best Practices ...epartment. You'll become a respected purchasing leader by following this class' step-by-step instructions, examples, and exercises, as well as the 39-page Sample, Tool, and Template Pack which is included with your registration. Get ready to deliver world-class purchasing results! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete  more...

Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...

Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of  more...

Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...

Advanced Certificate in Technical Writing ...ourse. In short, students enrolled in the course take the following steps after enrollment: Phase 1 Purchase course textbook and have available for start of class. Contact Course Administrator (CA) requesting criteria and information regarding proposed course of study. Student compiles course of study and creates a proposal submitted to CA based on criteria, goals and objectives. Proposal  more...

Build Your Own BIZ - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

Database Management This course features coverage of the important aspects of the relational PC-based database model including coverage of SQL. A highly useful methodology for designing databases is presented and illustrated through a variety of examples. This course is designed for anyone interested in gaining familiarity with database management. Someone taking this course should have some experience using a  more...

Microsoft Exam 70-504: TS: Microsoft .NET Framework 3.5 - Windows Workflow Foundation Application Development Training Course ...tion Application Development: counts as credit toward the following certification(s): Microsoft Certified Technology Specialist (MCTS): Microsoft .NET Framework 3.5, Windows Workflow Foundation Applications As a Microsoft Certified Partner, this course follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed. We are so certain this  more...

MSHA Part 48 Surface Mining Refresher ...s, and certain surface nonmetal mines that are not in the following industries: surface stone, surface clay, sand and gravel, surface limestone, colloidal phosphate, and shell dredging mines and other surface operations that produce marble, granite, sandstone, slate, shale, traprock, kaolin, cement, feldspar, and lime. This course is designed to assist you in meeting Mining Safety and Health  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...tions The firm or its technical staff, are members of the following organizations: American Society of Home Inspectors? American Society of Mechanical Engineers American Society of Heating, Refrigeration and Air Conditioning Engineers Canadian Association of Home and Property Inspectors Canadian Employee Relocation Council Heating, Refrigeration and Air Conditioning Institute of Canada  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...ng Education Hours (CEH`s) by successfully completing the following online classes, in this order: Mastering Purchasing Fundamentals (6.5 CEHs) Microsoft Excel For Purchasing Professionals (7 CEHs) Supply Management Contract Writing (7.5 CEHs) Microsoft Project For Purchasing Professionals* (8 CEHs) 14 Purchasing Best Practices (8 CEHs) Savings Strategy Development (7 CEHs) Step #2: Take the  more...

Sexual Harassment in the Workplace Series ... it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and Maine Revised Statute, Title 26, Section 807. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Bootstrap Marketing ...s. Description of Course Bootstrap Marketing explores the following areas: Marketing basics Creating a marketing plan Defining your target audience Determining marketing channels (viral marketing, digital merchandising, trade shows, Internet marketing, E-mail marketing, newsletters and more) Creating marketing strategies Measuring the plan's effectiveness The Bootstrap Marketing course also  more...

Build Your Own BIZ - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Borrow Money How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - How to Fire ...urces. Description of Course How to Fire will explore the following topics: Decrease the need for terminations The cardinal rules of corrective action and termination Using progressive discipline Making the firing decision systematically Planning and preparing to terminate in advance Conducting a discharge meeting Following through after a termination The How to Fire course also contains  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Build Your Own BIZ - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build Your Own BIZ - Using Financial Statements ...ion of Course Using Financial Statements will explore the following topics: The purpose of financial statements Preparation of financial statements Accounting Rules Verification of Financial Statements Comparison of Financial Statements Weaknesses of Financial Statements The Four Primary Types of Financial Statements Analysis of Financial Statements Budgets Pro Forma financial statements  more...

Build Your Own BIZ - Writing a Business Plan ... you craft your successful business plan by exploring the following critical steps of business plan design: Defining the role of a business plan Conducting in-depth research Telling your story Planning for the future Setting SMART(Specific, Measurable, Actionable, Realistic, Time-framed) Goals Securing Investors and External Supporters Raising Capital Prewriting the business plan Writing the  more...

Build Your Own BIZ Comprehensive Certificate ... and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action alerts provide real-world  more...

Fireworks MX Intermediate Second part of a 3 part course, learning advanced features of Fireworks to create commercial images and effects. Fireworks MX Intermediate is the second class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction to Fireworks MX class, have Fireworks MX or Fireworks 4 software installed in their  more...

Microsoft Exam 70-536: TS: Microsoft .NET Framework - Application Development Foundation ...ation Development Foundation: counts as credit toward the following certification(s): Microsoft Certified Technology Specialist (MCTS): .NET Framework 2.0 Web Applications Microsoft Certified Technology Specialist (MCTS): .NET Framework 2.0 Windows Applications Microsoft Certified Technology Specialist (MCTS): .NET Framework 2.0 Distributed Applications Microsoft Certified Professional  more...

Microsoft Exam 70-561: Microsoft .NET Framework 3.5, ADO.NET Application Development Training Course ....NET Application Development: counts as credit toward the following certifications: Microsoft Certified Technology Specialist (MCTS): .NET Framework 3.5, ADO.NET Applications Microsoft Certified Professional Developer (MCPD): Enterprise Applications Developer 3.5 This course follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed. We  more...

Microsoft Exam 70-562: Microsoft .NET Framework 3.5, ASP.NET Application Development ....NET Application Development: counts as credit toward the following certifications: Microsoft Certified Technology Specialist (MCTS): .NET Framework 3.5, ASP.NET Applications Microsoft Certified Professional Developer (MCPD): ASP.NET Developer 3.5 Microsoft Certified Professional Developer (MCPD): Enterprise Applications Developer 3.5 This course follows the approved Microsoft course  more...

Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Training Course ...Vista, Configuring, you complete the requirements for the following certification: Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration Exam 70-620 also counts as credit toward the following certifications: Core Credit towards Microsoft Certified IT Professional (MCITP): Consumer Support Technician Core Credit towards Microsoft Certified IT Professional (MCITP):  more...

Microsoft Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring Certification Training Course ...ectory Configuring, you complete the requirements for the following certification: Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory, Configuration Microsoft Exam 70-640 also counts as credit toward the following certifications: Microsoft Certified IT Professional (MCITP): Enterprise Administrator Microsoft Certified IT Professional (MCITP): Server  more...

Microsoft Exam 70-643: TS: Windows Server 2008 Applications Infrastructure, Configuring Certification Training Course ...ations Configuring, you complete the requirements for the following certification: Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Applications Infrastructure, Configuration Microsoft Exam 70-643 also counts as credit toward the following certifications: Microsoft Certified IT Professional (MCITP): Enterprise Administrator Microsoft Certified IT Professional (MCITP):  more...

Microsoft Exam 70-646: PRO: Windows Server 2008, Server Administrator Certification Training Course ...rver Administrator, you complete the requirements for the following certification: Microsoft Certified IT Professional (MCITP): Server Administrator. This course offers you the fastest way to earn your MCITP Enterprise Server 2008 Certification. The Microsoft Certified IT Professional (MCITP) credential is the leading certification for Windows Server 2008. It provides widely recognized,  more...

Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course ...rise Administrator, you complete the requirements for the following certification: Microsoft Certified IT Professional (MCITP): Server Administrator. This course offers you the fastest way to earn your MCITP Enterprise Administrator Certification. The Microsoft Certified IT Professional (MCITP) credential is the leading certification for Windows Server 2008. It provides widely recognized,  more...

Adobe 80 Course Online Library .... And that`s not all, with these courses you also get the following: The comfort of knowing a company with more than a decade of experience is your training partner. The opportunity to learn from industry pros ? experts in their own fields - at a fraction of the cost of an onsite class. High quality courses that are produced using cutting edge high definition technology. A knowledgeable  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... contains 8 hours of authentic physician dictation in the following specialties: Cardiopulmonary Dermatology Ears, Nose, Throat Gastrointestinal Genitourinary Gynecology Hematology Immunology Neurology Obstetrics Oncology Ophthalmology Orthopedics Pediatrics Plastic Surgery Psychiatry The original medical reports are dictated by real physicians on real patients in actual healthcare settings.  more...

Certificate in Professional Technical Communication ...kills, but in general they are strongly emphasized in the following types of documents: Proposals: persuasion, using data to make an argument, developing abstracts Data Reports: presenting data visually, writing with parallel structure Scientific Research: using citations, making abstracts concise How-To Guides: doing task analysis, working with lists User Guides: planning large documents,  more...

Analyzing Cash Flow Statements Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...

Handling Organizational Change Simulation You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Dealing with Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers? assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various  more...

Avoiding Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in  more...

360-Degree Performance Appraisal Simulation In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance  more...

Delegating Effectively Simulation In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is  more...

Managing Technical Professionals Simulation Beech & Stern Instrumentation is a medical engineering firm that specializes in the development of cardiac and pulmonary devices. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a  more...

Appraising Performance Simulation Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner  more...

Managing Efficiencies of IT Projects Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process  more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner  more...

Measuring Customer Satisfaction Simulation Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time  more...

Customer Service Agent Skills Simulation Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist  more...

Frontline Call Center Skills Simulation This simulation will test your ability to deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains  more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...

Internal Customer Service Conflict and Complaints Simulation Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice  more...

Essential Sills for Administrative Support Professionals Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Office 2000 5-in-1 - Proficient The Discover Office 2000 (5-in1) – Proficient set includes the following courses: Discover Access 2000 - Proficient (ID#7108) Discover Excel 2000 - Proficient (ID#1389) Discover PowerPoint 2000 - Proficient (ID#1402) Discover Outlook 2000 - Proficient (ID#7111) Discover Word 2000 - Proficient (ID#1410) To review individual course descriptions, please select the corresponding product ID  more...

Microsoft FrontPage 2003 Curriculum The Microsoft FrontPage 2003 Curriculum includes the following courses: Microsoft FrontPage 2003 Proficient User Microsoft FrontPage 2003 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Microsoft Project 2003 Curriculum The Microsoft Project 2003 Curriculum includes the following courses: Microsoft Project 2003: Fundamentals Microsoft Project 2003: Proficient User To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

NetWare 5 Advanced Administration Curriculum The Novell NetWare 5 Advanced Administration Curriculum consists of the following courses: Novell NetWare 5 Advanced Administration - Part 1 Novell NetWare 5 Advanced Administration - Part 2 Novell NetWare 5 Advanced Administration - Part 3 Novell NetWare 5 Advanced Administration - Part 4 Novell NetWare 5 Advanced Administration - Part 5 To review individual course  more...

Site Server 3 0 Implementation Curriculum The Implementing Microsoft Site Server 3.0 Curriculum consists of the following courses: Implementing Microsoft Site Server 3.0 - Part 1 Implementing Microsoft Site Server 3.0 - Part 2 Implementing Microsoft Site Server 3.0 - Part 3 To review course descriptions for the individual titles, please return to the previous page.  more...

Visual Basic 6 0 Development Curriculum ...6.0 Curriculum, an MCSD core requirement, consists of the following courses: Designing and Implementing Distributed Applications with MS VB 6.0 - Part 1 Designing and Implementing Distributed Applications with MS VB 6.0 - Part 2 Designing and Implementing Distributed Applications with MS VB 6.0 - Part 3 Designing and Implementing Distributed Applications with MS VB 6.0 - Part 4  more...

Visual C 6 0 Desktop Distributed Applications Curriculum ... Curriculum, and MCSD and MCDBA elective, consists of the following courses: Designing and Implementing Desktop Apps. w/ MS Visual C++ 6.0 - Part 1 Designing and Implementing Desktop Apps. w/ MS Visual C++ 6.0 - Part 2 Designing and Implementing Desktop Apps. w/ MS Visual C++ 6.0 - Part 3 Designing and Implementing Desktop Apps. w/ MS Visual C++ 6.0 - Part 4 Designing and Implementing  more...

SQL Server 7 0 Designing Implementing Data Warehouses Curriculum ...Using Microsoft SQL Server 7.0 Curriculum consists of the following courses: MS SQL Server 7.0: Designing and Implementing Data Warehouses - Part 1 MS SQL Server 7.0: Designing and Implementing Data Warehouses - Part 2 MS SQL Server 7.0: Designing and Implementing Data Warehouses - Part 3 MS SQL Server 7.0: Designing and Implementing Data Warehouses - Part 4 MS SQL Server 7.0: Designing  more...

Oracle 11i10 System Administration Curriculum ...racle 11i10 System Administration Curriculum includes the following courses: Oracle 11i10 System Admin.: Application, Function & Data Security Oracle 11i10 System Admin.: User Management & Resource Auditing Oracle 11i10 System Admin.: Concurrent Management & Profile Options Oracle 11i10 System Admin.: Printer Management & Form Personalization Oracle 11i10 System Admin.:  more...

NDS Design and Implementation Curriculum The Novell NDS Design and Implementation Curriculum consists of the following courses: Novell NDS Design and Implementation - Part 1 Novell NDS Design and Implementation - Part 2 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle 11i10 Project Foundation Fundamentals Curriculum ...0 Project Foundation Fundamentals Curriculum includes the following courses: Oracle 11i10 Project Foundation Fundamentals: Part 1 Oracle 11i10 Project Foundation Fundamentals: Part 2 Oracle 11i10 Project Foundation Fundamentals: Part 3 Oracle 11i10 Project Foundation Fundamentals: Part 4 Oracle 11i10 Project Foundation Fundamentals: Part 5 Oracle 11i10 Project Foundation  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...sword of the user account. Identify the features of the following groups: Local Groups; Global Groups; Default Groups; Special Groups Create a local group using the User Manager for Domains. Create a global group using the User Manager for Domains. Unit 2: Managing User and Group Accounts Duration: 2 - 3 Hour(s) Assign a user to a local group by creating an Administrator  more...

NetWare 5 Administration Curriculum The Novell NetWare 5 Administration Curriculum consists of the following courses: Novell NetWare 5 Administration - Part 1 Novell NetWare 5 Administration - Part 2 Novell NetWare 5 Administration - Part 3 Novell NetWare 5 Administration - Part 4 Novell NetWare 5 Administration - Part 5 To review individual course descriptions, please return to the previous page and select the  more...

Complete Microsoft Office 2003 Curriculum ...he Complete Microsoft Office 2003 Curriculum includes the following: Microsoft Word 2003 Curriculum (ID#8800) Microsoft Excel 2003 Curriculum (ID#8805) Microsoft PowerPoint 2003 Curriculum (ID#8794) Microsoft Access 2003 Curriculum (ID#8797) Microsoft Visio 2003 Curriculum (ID#9334) Microsoft Outlook 2003 Curriculum (ID#8810) Microsoft Project 2003 Curriculum (ID#9337) Microsoft  more...

Macromedia Flash MX 2004 Curriculum The Macromedia Flash MX 2004 Curriculum includes the following courses: Macromedia Flash MX 2004: Getting Started Macromedia Flash MX 2004: Fundamentals of ActionScript Macromedia Flash MX 2004: Developing Flash Applications To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

FrontPage 2000 Curriculum The Microsoft FrontPage 2000 Curriculum includes the following courses: Microsoft FrontPage 2000 Proficient User Microsoft FrontPage 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Lotus Notes R5 End User Curriculum The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Database 10g PL SQL Fundamentals Curriculum The Oracle Database 10g: PL/SQL Fundamentals Curriculum includes the following courses: Oracle Database 10g: PL/SQL Fundamentals (Part 1) Oracle Database 10g: PL/SQL Fundamentals (Part 2) Oracle Database 10g: PL/SQL Fundamentals (Part 3) To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Database 10g SQL Fundamentals I Curriculum The Oracle Database 10g: SQL Fundamentals I Curriculum includes the following courses: Oracle Database 10g: SQL Fundamentals I (Part 1) Oracle Database 10g: SQL Fundamentals I (Part 2) To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Windows 2000 Planning Implementing Active Directories Curriculum ... &Implementing Active Directories Curriculum includes the following courses: Microsoft Windows 2000 Technical Overview Microsoft Windows 2000 New Features MS Windows 2000 Planning & Implementing Active Directories – Part 1 MS Windows 2000 Planning & Implementing Active Directories – Part 2 MS Windows 2000 Planning & Implementing Active Directories – Part 3 MS Windows  more...

Macromedia Captivate 1 0 Building Simulations Development Curriculum The Macromedia Captivate 1.0: Building Simulations & Development Curriculum includes the following courses: Macromedia Captivate 1.0: Getting Started Macromedia Captivate 1.0: Developing Movies Macromedia Captivate 1.0: Movies, Quizzes & MenuBuilder To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CompTIA Server 2005 Curriculum ...following courses: CompTIA Server+ 2005: Server Fundamentals CompTIA Server+ 2005: Storage Arrays & Installation Planning CompTIA Server+ 2005: Hardware & Operating System Installation CompTIA Server+ 2005: Upgrading Processors & Storage Devices CompTIA Server+ 2005: Monitoring Server Performance CompTIA Server+ 2005: Server Maintenance & Security CompTIA Server+ 2005:  more...

SAP R 3 Working with v3 0 ...taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg a a s R/3 3.0 courses. L earn To: Enter a personal password to log on and start an R/3 session, and select the appropriate menu item to log off the system. Describe the structure of an R/3 screen. Control the system, display information from  more...

SAP R 3 v4 0 MM Warehouse Management ...ith the warehouse. Participants should have completed the following courses: 12272 SAP Fundamentals and 13033 R/3 working with SAP R/3. T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Overview of Warehouse Management Duration: 2 Hour(s) Warehouse management in SAP R/3. Warehouse management master data. Creating storage bins. Material master views.  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ... - General Users Participants should have completed the following courses: - 12272 Working with SAP R/3 - 12793 SD Overview & Master Data T otal Learning Time 6 Hour(s) Course Contents Unit 1: Introduction Duration: 1 Hour(s) Overview of SAP Retail. Processes. Purchasing and sales. Merchandise logistics. Unit 2: Organizational Structures  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...he SAP R/3 system. Participants should have completed the following courses: 11712, Windows 3.1 Fundamentals 12749, SAP R/3 Fundamentals 13053, Retail: Organizational Structures and Master Data T otal Learning Time 6 Hour(s) Course Contents Unit 1: Sales Order Management Duration: 2 Hour(s) Introduction. The Retail Process. Basic scenario and related  more...

SAP R 3 v4 0 Profit Center Accounting ...or Profit Centers. Participants should have completed the following courses: 12286 SD Order processing. 12280 Cost Center Accounting 1 12277 FI General Ledger 12276 FI Accounts Payable/Accounts Receivable 12279 FI Balance Sheet T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Introduction Duration: 2 Hour(s) Types of  more...

SAP R 3 v3 0 Information Systems within FI ...e; G/L Accounting. Participants should have completed the following courses: 13033: Working with SAP R/3; 12276: Accounts Payable/Accounts Receivable; 12277: FI General Ledger. T otal Learning Time 5 - 8 Hour(s) Course Contents Unit 1: Overview Duration: 2 Hour(s) Describe the purpose and architecture of R/3 information systems: the underlying Database structure.  more...

SAP R 3 CO Cost Object Controlling ...opment, and sales and distribution. Prior exposure to the following courses is recommended: - 12272 Working with SAP R/3 - 12861 CO-OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Principles of Cost Object Controlling Duration: 2 Hour(s) Basic principles. Components of cost accounting. Result of cost object controlling. Product  more...

SAP R 3 v4 0 Investment Management - Overview ...tment controlling. Participants should have completed the following courses: - 13033 Working with SAP R/3 - 12857 Asset Accounting - 12861 CO/OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Overview Duration: 1 Hour(s) Goals and tasks of investment management. Positioning within business management. Goals of investment  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...alysis within R/3. Participants should have completed the following course: 13033 Working with SAP R/3 T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Overview of Profitability Analysis Duration: 2 Hour(s) Objectives and Tasks of CO-PA. Integration in Business Areas. Objectives of Profitability Analysis. Types of Profitability Analysis. Finding  more...

SAP R 3 SD Overview and Master Data ...ining Consultants. Participants should have completed the following courses: 13033 Working with SAP R/3 and 12749 R/3 Fundamentals. T otal Learning Time 6 Hour(s) Course Contents Unit 1: SD Fundamentals Duration: 3 Hour(s) Benefits and features of Sales and Distribution Processing. Integration of the SD module within the R/3 system. Document flow within the  more...

SAP R 3 SD Sales and Shipment Processes ...ining Consultants. Participants should have completed the following courses: 12749 SAP R/3 Fundamentals; 13033 Working with SAP R/3 and 13135 SD Overview and Master Data. T otal Learning Time 6 Hour(s) Course Contents Unit 1: Order Processing Duration: 3 Hour(s) Sales support. Sales activities. Quotation. Sales orders. Outline agreements. Order types.  more...

SAP R 3 System Management System Administration ... ontent Emphasis Skills-Based A udience The following audiences are targeted: IT Management; System Administrators; Administrators for R/3 and employees working with R/3. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most  more...

SAP R 3 System Management Advanced Administration CCMS ... ontent Emphasis Skills-Based A udience The following audiences are targeted: IT Management, System Administrators, Administrators for R/3, and employees working with R/3. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most  more...

SAP R 3 v4 x SD Order Processing ...h the SAP R/3 system, use of Help and other services. The following courses provide the education and training which will ensure most productive study of course 13168: 13181, Working with SAP R/3; 11722, SAP R/3 SD Overview and Master Data and course 13135, SAP R/3 SD Sales and Shipment. T otal Learning Time 5 - 8 Hour(s) Course Contents Unit 1: Sales Order Processing  more...

SAP R 3 Supply Chain Management ...ons of the Supply Chain. Knowledge of the SAP system. The following course provides the education which will ensure most productive study of course 13169: 13181; Working with SAP R/3. T otal Learning Time 3 - 6 Hour(s) Course Contents Unit 1: Concept and Objectives Duration: 1 - 2 Hour(s) What do we mean by Supply Chain Management? Logistics through the ages.  more...

PDM and SAP R 3 PDM Introduction ... ontent Emphasis Skills-Based A udience The following audiences are targeted: Managers and department managers; employees from departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will  more...

SAP R 3 CO Activity Based Costing ... ontent Emphasis Skills-Based A udience The following audiences are targeted: Management in Accounting/Controlling; Employees in Cost Accounting; Employees in Controlling. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most  more...

Business Intelligence ... ontent Emphasis Skills-Based A udience The following audiences are targeted: Top management; Middle management (in particular, decision makers). The users should be confident users of their PC Technology. Knowledge regarding the possibilities of a standard ERP system (Enterprise Resource Planning). A knowledge of business administration and cross-functional process know-how are  more...

SAP R 3 PDM Product Development ... ontent Emphasis Skills-Based A udience The following audiences are targeted: Managers and Department Managers; Employees from the departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will  more...

SAP R 3 MM Purchasing Organization and Master Data ...h the SAP system, use of help and other SAP services. The following courses provide the education which will ensure most productive study of the course 13174: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Basic Principles and Organization Unit 1: Basic Principles and Organization Duration: 2 -  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ...h the SAP system, use of help and other SAP services. The following courses provide the education which will ensure most productive study of course 13175: 12749, SAP R/3 Fundamentals and course 13181, Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Purchase Order Duration: 2 - 3 Hour(s) Purpose of the Purchase Order. Order Types.  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...I), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13176: 12749, Fundamentals and course 13181, Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Organization Duration: 2 - 3 Hour(s) FI as a Module in the R/3 System. The Modular Structure  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...I), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Accounts and Documents Duration: 3 - 4 Hour(s) Balance Display. Starting  more...

SAP R 3 v4 x MM Inventory Management ...I), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13178: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 4 - 8 Hour(s) Course Contents Unit 1: Basic Principles Duration: 1 - 2 Hour(s) Inventory Management. Purpose of Inventory  more...

SAP R 3 v4 x Invoice Verification ...ocesses are handled by the integrated modules of SAP. The following courses provide the education and training which will ensure most productive study of course 13179: 12749 SAP R/3 Fundamentals, 13181 Working with SAP R/3 and courses 13176 and 13177: FI Accounts Payable/Receivable. T otal Learning Time 6 - 10 Hour(s) Course Contents Unit 1: Getting Started Duration: 1 -  more...

SAP R 3 v4 x FI Payments ...l as basic skills in the use of R/3 system functions. The following courses provide the education which will ensure most productive study of course 13180: 13181, Working with SAP R/3; 13176, SAP R/3 FI AR/AP: Organization, Master Records and Posting; 13177 SAP R/3 FI AR/AP: Account/Document Posting and Periodic Processing. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit  more...

Working with SAP R 3 v4 x ...taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg's R/3 courses. L earn To: Enter a personal password to log on and start an R/3 session, and select the appropriate menu item to log off the system. Describe the structure of an R/3 screen. Control the system, display information from the system, and to use  more...

C Programming Curriculum The C Programming Curriculum includes the following courses: C Programming - Part 1 C Programming - Part 2 C Programming - Part 3 C Programming - Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

C Programming Curriculum The C++ Programming Curriculum includes the following courses: C++ Foundation for Non-C Programmers - Part 1 C++ Foundation for Non-C Programmers - Part 2 C++ Programming - Part 1 C++ Programming - Part 2 C++ Programming - Part 3 C++ Programming - Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Building Cisco Remote Access Networks Curriculum The Building Cisco Remote Access Networks Curriculum includes the following courses: Building Cisco Remote Access Networks: Part 1 Building Cisco Remote Access Networks: Part 2 Building Cisco Remote Access Networks: Part 3 Building Cisco Remote Access Networks: Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle SQL Specifics Retrieving and Formatting Data ... Match each SET operator to the information it returns following a query. Use the UNION operator to return all rows from multiple queries, eliminating any duplicate rows. Use the INTERSECT operator to return all common rows in two queries. Use the MINUS operator to return rows returned by the first query but not the second query. Identify SET operator rules. Use a dummy column and  more...

Oracle Developer 2000 Build Forms I Curriculum The Developer/2000: Build Forms I Curriculum consists of the following courses: Oracle Form Builder: Forms Fundamentals Oracle Form Builder: Enhancing the User Interface Oracle Form Builder: Writing and Debugging Code To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Cert App Developer Track for Developer 2000 R2 Curriculum ...eloper Track for Developer/2000 Release 2 consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retreival Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle PL/SQL: Procedures, Functions and Packages (ID#7745) Oracle PL/SQL: Database Programming (ID#7746) Oracle Form Builder: Form Fundamentals (ID#381)  more...

Oracle Developer 2000 Build Forms II Curriculum The Developer/2000: Build Forms II Curriculum consists of the following courses: Oracle Form Builder: Managing Module Types Oracle Form Builder: Handling Multiple Object Relationships Oracle Form Builder: Including Reusable Oracle Components To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Developer 2000 Build Reports Curriculum The Developer/2000: Build Reports Curriculum consists of the following courses: Oracle Report Builder: Report Fundamentals Oracle Report Builder: Enhancing Reports Oracle Report Builder: Controlling Reports To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle8 Database Administration Curriculum ...tified Database Administration Curriculum consists of the following courses: Oracle8 Database Administration - Manage and Instance Oracle8 Database Administration - Create Database Oracle8 Database Administration - Manage Storage Structures Oracle8 Database Administration - Manage Data Oracle8 Database Administration - Manage Security To review individual course descriptions,  more...

Oracle8 Certified Database Administrator Curriculum ...rtified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics (ID#322) Oracle8 Database Administration - Manage an Instance (ID#421) Oracle8 Database Administration - Create Databases (ID#426) Oracle8 Database Administration  more...

Oracle8 Performance Tuning Curriculum The Oracle8 Performance Tuning Curriculum consists of the following courses: Oracle8 Performance Tuning: Strategies and Techniques Oracle8 Performance Tuning: Managing Memory and Disk I/O Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Form Builder R6 Forms Fundamentals ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). T otal Learning Time 6 - 8 Hour(s) Course  more...

Oracle Form Builder R6 Enhancing the User Interface ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In addition, learners should have taken the first part  more...

Oracle Form Builder R6 Writing and Debugging Code ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In addition, learners should have taken the first two  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In addition, learners should have taken the first three  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In addition, learners should have taken the first four  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database Programming (60131). In addition, learners should have taken the first five  more...

Oracle Reports R6 Report Fundamentals ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle PL/SQL: Database Programming (course 60131). T otal Learning Time 6 - 8 Hour(s)  more...

Oracle Reports R6 Enhance Reports ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle PL/SQL: Database Programming (course 60131). In addition, participants should have  more...

Oracle Reports R6 Control Reports ...als. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle PL/SQL: Database Programming (course 60131). In addition, participants should have  more...

Word 2000 Expert User ...crosoft Word 2000. Participants should have completed the following courses: Microsoft Windows 98 Fundamentals (Course 71011) , Microsoft Word 2000 Fundamentals (Course 72020) and Microsoft Word 2000 Proficient User (Course 72021) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Advanced Text and Document Handling Duration: 2 - 3 Hour(s)  more...

SQL Server 7 0 System Administration Curriculum The SQL Server 7.0 System Administration Curriculum consists of the following courses: SQL Server 7.0 System Administration - Part 1 SQL Server 7.0 System Administration - Part 2 SQL Server 7.0 System Administration - Part 3 SQL Server 7.0 System Administration - Part 4 SQL Server 7.0 System Administration - Part 5 To review individual course descriptions, please return to the  more...

Exchange Server 5 5 Concepts Administration Curriculum The Administering MS Exchange Server 5.5 Curriculum consists of the following courses: MS Exchange Server 5.5 Concepts and Administration - Part 1 MS Exchange Server 5.5 Concepts and Administration - Part 2 MS Exchange Server 5.5 Concepts and Administration - Part 3 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Exchange Server 5 5 Design Implementation Curriculum ...Supporting Exchange Server 5.5 Curriculum consists of the following courses: MS Exchange Server 5.5 Design & Implementation - Part 1 MS Exchange Server 5.5 Design & Implementation - Part 2 MS Exchange Server 5.5 Design & Implementation - Part 3 MS Exchange Server 5.5 Design & Implementation - Part 4 MS Exchange Server 5.5 Design & Implementation - Part 5 MS Exchange Server 5.5  more...

Complete Novell CNE NetWare 5 Curriculum Ver II ...ete Novell CNE NewWAre 5 Curriculum (Ver.II) includes the following Curriculums: Novell NetWare 5 Administration Curriculum(ID#6775) Novell Advanced Administration Curriculum(ID#1340) IntranetWare Integrating Windows NT Curriculum(ID#6774) Novell NetWare Service and Support Curriculum(ID#1303) Novell NDS Design and Implementation Curriculum(ID#1361) Network+ Curriculum(ID#8283) To  more...

NetWare 5 Advanced Administration Curriculum The Novell NetWare 5 Advanced Administration Curriculum consists of the following courses: Novell NetWare 5 Advanced Administration - Part 1 Novell NetWare 5 Advanced Administration - Part 2 Novell NetWare 5 Advanced Administration - Part 3 Novell NetWare 5 Advanced Administration - Part 4 Novell NetWare 5 Advanced Administration - Part 5 To review individual course  more...

Microsoft Visio 2003 Curriculum The Microsoft Visio 2003 Curriculum includes the following courses: Microsoft Visio 2003 Proficient User Microsoft Visio 2003 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

SQL Server 7 0 Database Design Curriculum The SQL Server 7.0 Database Design Curriculum consists of the following courses: SQL Server 7.0 Implementing a Database - Part 1 SQL Server 7.0 Implementing a Database - Part 2 SQL Server 7.0 Implementing a Database - Part 3 SQL Server 7.0 Implementing a Database - Part 4 SQL Server 7.0 Implementing a Database - Part 5 To review individual course descriptions, please return to the  more...

NetWare 5 Administration Curriculum The Novell NetWare 5 Administration Curriculum consists of the following courses: Novell NetWare 5 Administration - Part 1 Novell NetWare 5 Administration - Part 2 Novell NetWare 5 Administration - Part 3 Novell NetWare 5 Administration - Part 4 Novell NetWare 5 Administration - Part 5 To review individual course descriptions, please return to the previous page and select the  more...

Access 2000 Curriculum The Microsoft Access 2000 Curriculum includes the following courses: Microsoft Access 2000 Fundamentals Microsoft Access 2000 Proficient User Microsoft Access 2000 Expert User To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Office 2000 Curriculum ...he Complete Microsoft Office 2000 Curriculum includes the following courses: Microsoft Access 2000 Fundamentals (ID#876) Microsoft Access 2000 Proficient User (ID#878) Microsoft Access 2000 Expert User (ID#880) Microsoft Excel 2000 Fundamentals (ID#866) Microsoft Excel 2000 Proficient User (ID#868) Microsoft Excel 2000 Expert User (ID#870) Microsoft FrontPage 2000 Proficient User  more...