Online Formal eLearning Training

Master s Specialist Workshop Technical Writing in the Workplace Modules 1-3 Study of technical descriptions, processes, instructions, and formal recommendation reports, including revision and editing strategies. more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, more...

Understanding Budgeting and Finance: Preparing your Budget MAXIM TRAINING Planning and submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing more...

Leadership and Team Development: Appraisal Interviewing ...s' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of appraisal interviewing and includes skills which can be used in other interview situations. The overall objective more...

Managing People : Preparing for a Formal Appraisal If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand how to prepare for appraisal. It will show you how to get team members in the right frame of mind for their appraisal, and to get the stage more...

Giving Presentations ...how to give successful presentations Presentations may be formal presentations to your team, senior managers or clients. They can also be informal. For instance, presenting some new ideas for discussion with your peers. If you are skilled at giving presentations, then you can persuade, influence and convince others. Getting your points across in a structured and interesting manner is paramount more...

Business Writing: Creating Effective Proposals Business Writing: Creating Effective Proposals prepares participants to develop powerful proposals that effectively market an organization's products and services. Participants learn about two different types of proposals-letter and formal-and practice creating the major components of each. more...

Presenting Your Proposition ...eel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating circumstances with consummate ease. Sales more...

Bridge The Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome more...

Consulting with the External Client Simulation Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this more...

Transitioning into a Project Management Role ... themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project more...

Advanced Project Management Building Productive Stakeholder Relationships ...holders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders. Project managers who are responsible for managing all aspects of more...

Project Management Professional Procurement Management Project Management: Procurement Management, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques more...

Effective Listening Skills Simulation Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an more...

Getting Results through Communication .... But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll be able to extend your influence at work even without any recognized authority. This course is designed to help you become a more effective communicator so that you can become more productive and more...

Getting Results from the Boss What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing more...

Strategic Approaches to Labor Relations HRCI SPHR ...gies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.The content in this course is based on the Employee and Labor Relations functional area of the HR Body of Knowledge more...

Managerial Decisions and Capital Budgeting ...sing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with the concepts, more...

Overview to Effective Business Communication Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending more...

Using Effective Business Communication Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the more...

Record Retention ...formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your more...

ANSI C Programming Functions To introduce functions in ANSI C and describe how to write and use them in programs Programmers and software developers new to ANSI C more...

ANSI C Programming Processing Records To describe how to write ANSI C programs for processing aggregate data objects individually, in arrays, and in lists Programmers and software developers new to ANSI C more...

Communicating and Implementing Requirements ...g and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a final solution, support the implementation of that solution, and perform post-implementation activities. This course is aligned with the International Institute of Business Analysis (IIBA) Body of Knowledge more...

Intermediate COBOL ... using single and multidimensional tables and employing a formal table index. Statements associated with tables such as SET and SEARCH are covered. The student learns a number of important COBOL techniques such as creating comment lines, debugging lines, and continuing statements across source records. Additional statements such as COMPUTE, STRING, and ALTER are covered. Students learn the use more...

Web Development Process In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction. more...

Gathering Requirements ...formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network designers have found more...

Overview of the Implementation Process This WestNet e-Learning module will outline a formal four-phase approach to network design, which covers the majority of areas that must be considered in most networking implementation projects. more...

Creating Documents in Word 2002 To provide an overview of the features and tools used for creating documents in Word 2002 Personnel at all levels of the enterprise; end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification at Core level in the use of Microsoft Word 2002 more...

Printing Help and Automated Formatting in Word 2003 To describe how to use the Print, Help, and automated formatting features in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent more...

ECDL ICDL 4 Module 3 Word Processing - Formatting and Editing in Word 2003 To demonstrate how to use mail merge and automated formatting and editing features in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users more...

XML Schemas ...formal approach in document structure and validation. Schemas work in a similar fashion as a DTD but can provide more stringent control over an XML document and as a result, schemas are becoming more popular in the IT industry. This course will cover the rules and specifications in developing a schema including Data types, simple and complex elements while retaining the simplicity of a tree more...

Career Development: Excelling in Your Career Career Development: Excelling in Your Career offers the student an overview of how to excel at work market personal skills and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity steps to develop self-discipline steps to develop an effective professional image the advantages and disadvantages of self-study and formal education and the more...

Administrative Assistant Skills: Enhancing Your Skills In Administrative Assistant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage more...

Business Etiquette: Business Functions and Travel Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition the program teaches the learner how to be a courteous traveler and prepare for international business trips.  more...

Mentoring: Implementing a Formal Mentoring Program ...Formal Mentoring Program offers the student an overview of mentoring basics how mentoring programs can benefit organizations and the roles and desirable competencies for mentors and mentees. The program covers organizational strategies that can be implemented through mentoring programs and how to develop implement and evaluate the success of a mentoring program. It also covers steps for more...