Online Four eLearning - Training Resources

Writers at Work Certificate Bundle Enroll in all four of our best selling Writers at Work Series and earn a Certificate from an Accredited State University.  more...

ABC+D Principles of Healing ... program you are on)? In this course you will examine the four principles of healing: Activate, Build, Cleanse and Direct Aids. You will be given a Health Assessment Questionnaire to evaluate which of you body systems need support and charts for each system, so you can choose the right herbal program for your individual needs. This course will help you to understand the basic principles of  more...

eMarketing 1.1 .... Each lesson is sent via e-mail and Internet link over a four week period. At the completion of the 5 Lessons there is a final exam administered via e-mail. Students Passing the final exam are given a personalized certificate of completion from the e-Marketing Association.eMarketing Business models Internet history and statistics Banner Advertising strategies Banner advertising design E-mail  more...

Writers At Work: A Review for Professionals - Part I ...aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good paragraph structure,  more...

Writers At Work: A Review for Professionals - Part II: Punctuation ...four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing ...concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear,  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style ...design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the student develop an emphatic  more...

Writing User Guides ...e opportunity to write several end user pieces. The first four weeks of the class introduce students to the how-to of writing user guides and give an over of this aspect of the technical writing field. The last four weeks of the class will act as a workshop. While additional topics will be discussed, the focus is on writing a major assignment. With instructor guidance, students will hone their  more...

Six Sigma Green Belt Personal Training Library ...four core Green Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library  more...

Six Sigma Black Belt Personal Training Library ...four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived)  more...

School Time Phonics Program ...four-disk CD-ROM phonics-based learning environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This  more...

Pharmacy Technician Career Training Program ...ered or certified pharmacy technician. You will complete Four 5-week modules of study. This means you will complete the program in 20 weeks! Module I (5Weeks) Module II (5 Weeks) Module III (5Weeks) Module IV (5weeks) 20 Weeks to Complete the Program All weekly assignments are completed on-line and the quick checks are instantly graded. Your will receive the module quizzes and final exam from  more...

Pharmacy Technician National Certification Exam Preparation Course ...er based test that is given throughout the country during four separate testing windows each year. This rigorous exam is comprised of 100 multiple choice questions and is given over the course of two hours. When you register to take the National Certification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don t let your original  more...

Manufacturing Statistics Personal Training Library ...turing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems  more...

Legal Nurse Consulting Certificate Program ...municate with the instructor. The course is presented in four (4) modules (Each module is outlined below, including content and reading assignments. Following the completion of each module, the participant will take an examination. The examinations for Modules 1, 2, and 3 are objective type exams. The examinations are accessed below. Following the assignments for Module 4, the participant will  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...itial, intermediate and advanced. Each evel is made up of four modules containing six lessons each. From the progress report at the end of each module, you'll know exactly how you're doing. If you need more help, you can take advantage of the learning tools and resources that are always at your disposal. Course Goals To noticeably improve yourn Spanish communication skills through top-notch  more...

Lean Manufacturing Personal Training Library ...he Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive  more...

How To Master Supervision ...vidual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions  more...

Hotel Certificate Program - Instructor Led ...ransportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses  more...

Front Desk Agent- Instructor Led ...of the date you begin. The average student takes three to four months to complete all of the training.How quickly can I begin? Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.What is the Job  more...

ESL for Business - Special Documents In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...

ESL for Business - E-mail Communication In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...

Comprehensive Medical Coding Training ...for additional course listings). Grades & Self Reporting: Four months to complete this course and take the final exam. If no final is taken, the grade will be posted as a "fail." Shortly after enrollment you will begin receiving regular email notifications regarding your course of study. We will be asking how you are progressing in this class. It is your responsibility to respond to our emails  more...

Comprehensive Leadership Training ..., each session lasting a week. Every session will involve four activities reading, quiz, one page assignment and discussion.Reading: The participant will have to read between 15 to 20 pages of the book ?Leadership Theory and Practice, Third Edition?, in a week. The pages which are to be read will be indicated in the weekly guideline to the students. This should not take more than 30 minutes of  more...

Car Rental Certificate Program - Instructor Led ...ESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses  more...

Build Your Own BIZ(tm) - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Adobe RoboHelp Workshop ... notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled help; you format text and graphics to design a help system; you document a simple procedure in a help topic that you compile; and you create your own help system for a software application. Final units involve generating PDFs from your help source and importing files  more...

Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and  more...

Completing Inbound Sales Calls ... learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound  more...

Analyzing the Market ...four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and keeping your plans on track,  more...

ITIL V3 - Service Strategy Fundamentals IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform  more...

Presenting Successfully ... basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful  more...

American Business Formations in the 21st Century ...eir different formations. In American business, there are four primary formations: Sole Proprietorships, Partnerships, Franchises, and Corporations. This course examines the specific statutory criteria for each of these distinct business formations. How a business is formed dictates both the rights it has in the eyes of the law and the responsibilities it has towards individuals and other  more...

Customer Relationship Management - Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

Principles of Marketing - Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Virtual Team Management - Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Six Sigma DMAIC Measuring the Process Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely  more...

Managing as Coach and Counselor ...u'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly "coach," as opposed to supervisor, they'll need  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Analyzing Cash Flow Statements Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Attracting Developing and Retaining Generations How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.  more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

Balanced Scorecard - Implementing In "Balanced Scorecard: Implementing the Balanced Scorecard," you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum ...data management applications. This curriculum consists of four Skill Builder courses: Course 61110 Oracle SQL: Basic SELECT Statements Course 61111 Oracle SQL: Data Retrieval Techniques Course 61112 Oracle SQL: DML and DDL Course 61113 Oracle PL/SQL: Basics Certification: This curriculum will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified  more...

Oracle9i Database Admin Manage Security ...onals. Additionally, learners should have taken the first four parts of this series (64311-64314). Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures, Functions, and Packages (61114), Oracle PL/SQL: Database Programming  more...

Oracle9i SQL Data Retrieval Techniques ...o create customized queries. Learn To: o Identify the four Oracle join types used to display data from more than one table. o Identify a Cartesian product. o Retrieve rows from two tables by using an equijoin. o Identify the features of a group function. o Write SQL statements that contain common group functions. o Manage null values when using group functions in a SQL statement.  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ...fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect, it presents a type of practical application of much of the material  more...

C Programming for the Microsoft NET Platform Part 5 ...rategy. In addition, learners should have taken the first four parts of this series (72711-72714). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72715 Objectives Unit 1: Operators, Delegates, and Events  more...

C Programming for the Microsoft NET Platform Part 5 ...rategy. In addition, learners should have taken the first four parts of this series (72711-72714). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72715 Objectives Unit 1: Operators, Delegates, and Events  more...

SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks ...syntax. In addition, learners should have taken the first four parts of this series (73480-73483). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American English Total Learning Time 7 hours 73484 Objectives Unit 1: Transferring Data 3 hours o Identify guidelines for  more...

Designing Cisco Network Service Architectures Part 3 ...four main areas that are covered by this course are: designing QoS, designing IP multicast services, and designing Virtual Private Networks. Case Studies support the instruction in each of these areas. Learn To: Identify features of network security policies. Identify the steps involved in the network security process. Identify elements of a Cisco security solution. Identify  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...dministration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address Translation (NAT) Duration: 1 - 2 Hour(s) Identify the information contained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation (NAT)  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...dministration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address Translation (NAT) Duration: 1 - 2 Hour(s) Identify the information contained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation (NAT)  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...dministration (Course Series 72410 - 72412) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Networks Duration: 2 - 3 Hour(s) Match the features of TCP/IP with the tasks accomplished by them in a specified situation. Identify the features of NetBEUI. Identify the features of NWLink. Match network protocols  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...dministration (Course Series 72410 - 72412) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Networks Duration: 2 - 3 Hour(s) Match the features of TCP/IP with the tasks accomplished by them in a specified situation. Identify the features of NetBEUI. Identify the features of NWLink. Match network protocols  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and Windows 2000 multicast  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and Windows 2000 multicast  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS), and Connection Manager. Participants will also  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS), and Connection Manager. Participants will also  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the protocols IPX/SPX and SNA.  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the protocols IPX/SPX and SNA.  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...e chained and migrated rows from a given table by using a four-step procedure. Reclaim the space from the high water mark by using an ALTER TABLE command. Query the results of an ANALYZE command to evaluate Oracle data block usage. Monitor the space used for an index by using the ANALYZE INDEX command. Rebuild an index without writing the redo log entries by using the ALTER INDEX command.  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Identify the static and dynamic routing process. Implement routing and manipulate static entries in a routing  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 688 Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This course series is intended for  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...or have equivalent knowledge and have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes to Notes Mail Routing Duration: 1 - 2 Hour(s) Identify the characteristics of a mail file. Identify the characteristics of MAIL.BOX. Match the functions of a router with the situations in which the functions are performed.  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of OSPF and routing tables. Configure and manage a single OSPF area. Configure multiple OSPF areas and virtual links. Configure OSPF for external routing. C ontent  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install RIP. Configure RIP event logging and source  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ...ies (courses 71410, 71411, 71412 and 71413) and the first four courses in this series. T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Troubleshooting from an Architectural Perspective Duration: 0.5 - 2 Hour(s) Identify the steps of the troubleshooting methodology and the components of the Windows NT executive. Identify the function of the Windows NT  more...

Wndows NT Server 4 0 Enterprise Curriculum ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 689 Supporting Windows NT 4.0 Enterprise C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR. Identify the services suited and the steps for configuring RRAS  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of OSPF and routing tables. Configure and manage a single OSPF area. Configure multiple OSPF areas and virtual links. Configure OSPF for external routing. C ontent  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install RIP. Configure RIP event logging and source  more...

Windows NT 4 0 Core Technologies Support - Part 3 ...four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot  more...

Windows NT 4 0 Core Technologies Support Curriculum ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 922 Supporting Microsoft Windows NT 4.0 Core Technologies C ontent Emphasis Skills-Based A udience This course series is intended for professionals  more...

Windows NT 4 0 Administration Curriculum ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This series is intended for professionals seeking MCSE  more...

Windows NT 4 0 Administration Curriculum ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This series is intended for professionals seeking MCSE  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...60131). In addition, learners should have taken the first four parts of the Oracle Developer series: Oracle Developer: Forms Fundamentals (62211); Oracle Developer: Enhancing the User Interface (62212); Oracle Developer: Writing and Debugging Code (62213); and, Oracle Developer: Project Builder and Menu Modules (62214). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Key  more...

Oracle8 Database Administration - Manage Security ...14. In addition, participants should have taken the first four parts of the Oracle8 Database Administration series, courses 61311, 61312, 61313, and 61314. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Users Duration: 1.5 - 2 Hour(s) Match the components of a security domain with their functions. Sequence the steps for creating a user. Create a user  more...

Oracle Form Builder Handling Multiple Object Relationships ...13. In addition, participants should have taken the first four parts of the Oracle Form Builder series, courses 61211, 61212, 61213, and 61214. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Key Triggers and Mouse Events Duration: 2 Hour(s) Create a Key trigger in a form module by using PL/SQL Editor. Identify the rules for defining Key triggers. Match the  more...

C Programming - Part 3 ...four-part series on C++ Programming, which is based on ANSI C++. This course will give students the skills and knowledge needed to better manage their C++ objects and classes. Students will learn how to handle references and dynamic memory allocation, as well as take advantage of polymorphism, overloading, and templates. L earn To: Identify the features of types of polymorphism.  more...

C Programming - Part 2 ...four-part series on C++ Programming, which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the assignment operate. Initialize objects. Convert  more...

C Programming - Part 1 ...four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by the C++ programming language. Identify the  more...

C Programming - Part 4 ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some more advanced tasks with the C language.  more...

C Programming - Part 3 ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn about some of the more advanced uses for  more...

C Programming - Part 2 ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined data types. L earn To: Define,  more...

C Programming - Part 1 ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In addition to learning about  more...

Exchange Server 5 5 Design Implementation - Part 5 ... Administration (Course Series 73361-73363) and the first four courses in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols: POP3 and IMAP4 Duration: 2 - 3 Hour(s) Identify the functions of POP3 commands. Sequence the steps in an Exchange Server POP3 session. Identify the functions of IMAP4 commands. Identify the steps in the IMAP4  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 5 ...or have equivalent knowledge and have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Microsoft Repository Duration: 2 - 3 Hour(s) Match the components of Microsoft Repository architecture with their functions. Identify the benefits of Microsoft Repository. Save a DTS Package in Microsoft Repository. Identify the  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 5 ... Visual C++. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Accessing System Data Duration: 1 - 2 Hour(s) Match the MFC classes involved in Serialization with their features. Display data by using the CArchive class. Open an existing file by using the Open member function of the CFile  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 5 ...e databases. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: ActiveX Document Duration: 1 - 2 Hour(s) Identify the benefits of using ActiveX documents. Create a new ActiveX document project. Compile an ActiveX document. Convert a specified form of a project into an ActiveX document to  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5 ...l Basic 6.0. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Optimizing Applications Duration: 2 - 3 Hour(s) Write code to save application settings to the Registry. Write code to retrieve application settings from the Registry. Add the VB Resource Editor to the Tools menu. Create a  more...

Visual InterDev 6 0 Implementing Server Technologies ...terDev 6.0. Participants should have completed the first four courses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: MTS: An Overview Duration: 1.5 - 2 Hour(s) Identify the features of Microsoft Transaction Server (MTS). Identify the features of MTS components. Identify the constituents of the MTS environment. Identify the item in the MTS  more...

Visual InterDev 6 0 Implementing Server Technologies ...nterDev 6.0. Participants should have completed the first four courses in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: MTS: An Overview Duration: 1.5 - 2 Hour(s) Identify the features of Microsoft Transaction Server (MTS). Identify the features of MTS components. Identify the constituents of the MTS environment. Identify the item in the MTS  more...

Brand Management Developing a Brand Strategy ...Equity (0.5 - 1 hour) Select the four actions to identify brand competition. Apply the appropriate guidelines for identifying brand competition. Identify the brand elements that are the easiest to protect. Given a situation, identify the action that is being taken to protect a brand.  more...

Sales Skills The Fundamentals ...ish their credibility. Follow four rules for speaking with clients. Audience Individuals who want to learn how to establish themselves in the field of sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Sales Skills Prospecting Addressing Needs ... of the sales process. Perform four specific actions before they begin prospecting. Build a sales network. Complete six steps when finding solutions. Apply four guidelines for speaking with clients. Audience Individuals who want to learn how to build a sales network and establish a  more...

Sales Management Leading a Sales Team ... learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify  more...

Sales Management Motivating Sales Teams to Win ...es compensation plan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture  more...

Essentials of Business Law The Legal Environment ... Law (0.5 - 1 hour) Identify the four functions of law. Identify different types of law. Demonstrate an understanding of jurisprudential thought. Demonstrate an understanding of the classifications of law. Identify how corporate social responsibility can be maintained.  more...

Competitive Intelligence Analysis Dissemination ...etitive intelligence. Identify four criteria that competitive intelligence should meet. Identify the guidelines for making recommendations based on competitive intelligence results. Sequence the steps for distributing competitive intelligence results. Use the steps for protecting an  more...

Quality Management Quality Management Tools ...ps for creating a histogram. Given four histograms, select the one with the least amount of variation. Given four histograms, select the one that shows a process that needs improvement. Create a histogram. Calculate the number of classes for a histogram. Calculate the class width  more...

Principles of Marketing Fundamentals of Marketing ...eting situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle. Use proper methods to extend a product's life cycle. Identify characteristics to consider when implementing a market segmentation strategy. Apply  more...

NetWare 5 Administration - Part 5 ...n. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing Resources Duration: 3 - 4 Hour(s) Identify the benefits of Novell Directory Services (NDS) planning. Provide users with access to resources. Set the current context  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...g client computers. Identify the ways of customizing the four installation options that are presented to users in RIS. Identify the ways in which maintenance and troubleshooting tools are configured in RIS. Identify the guidelines for activating RIS client support. Identify the guidelines for optimizing RIS server. Identify the options for securing and restricting RIS. Identify the  more...

Macromedia Flash MX 2004 Fundamentals of ActionScript ...es learners to the basics of ActionScript. The course has four units. Understanding ActionScript introduces learners to the new features of ActionScript 2.0 and provides them with a broad-level framework. Working with ActionScript covers the main aspects of ActionScript namely, handling events, using the ActionScript syntax, and working with data. Working with Functions and Statements provides  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR. Identify the services suited and the steps for configuring RRAS  more...

C Programming - Part 4 ...four-part series on C++ Programming, which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class hierarchies. L earn To: Implement the C++  more...

Building Cisco Remote Access Networks Part 1 ...four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course starts with coverage of the basics of WAN technologies and components. The areas then covered are: security in expanding networks, the configuration of asynchronous connections, and controlling network access through PPP. Learn To: Identify characteristics of  more...

Building Cisco Remote Access Networks - Part 2 ...four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology. Identify features of Network  more...

Building Cisco Remote Access Networks - Part 3 ...four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on ISDN, with coverage of ISDN BRI, PRI and DDR. Optimizing usage of DDR interfaces is covered. The course closes with comprehensive coverage of Frame Relay connections. Learn To: Identify features of Integrated Services Digital Network (ISDN) technology.  more...

Building Cisco Remote Access Networks Part 4 ...fourth in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on two main areas - quality of service and user access security. Learn To: Identify features of quality of service (QoS). Identify types of problems that can occur when merging different traffic streams. Identify the issues that can affect  more...

Oracle SQL Specifics Creating and Managing Database Objects ...s to follow when naming tables and columns. Identify the four most common datatypes used in the Oracle8 database. Match the five Oracle8 data integrity constraints with their descriptions. Identify the default constraint name generated by Oracle8. Use the CREATE TABLE statement to create a table with integrity constraints. Use the ALTER TABLE statement with the ADD clause to add a column  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Implement Microsoft TCP/IP on Microsoft Windows NT 4.0. Identify the installation procedure and the interface of  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Install the DNS Server. Configure and manage the DNS Server. Identify the connectivity requirements for  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Administer a WINS environment by configuring database replication between WINS servers and maintaining the WINS  more...

SQL Server 7 0 System Administration - Part 5 ... Server 7.0. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Replication Basics Duration: 2 - 3 Hour(s) Identify the benefits of distributed data. Identify important considerations in data distribution. Match the distributed data method with its attribute. Identify the dynamic of the  more...

SQL Server 7 0 - Implementing a Database - Part 5 ...dministration (Course Series 72470 - 72474) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing Stored Procedures Duration: 2 - 3 Hour(s) Match the type of stored procedure with its definition. Sequence the steps of the initial processing of stored procedures. Select the characteristics of subsequent stored  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key features and components of Microsoft Internet  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Create and interpret WebMaps in Content Analyzer. Use the tools  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the Microsoft Windows NT and Internet Information Server  more...

NetWare 5 Administration - Part 5 ...on. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Resources Duration: 3 - 4 Hour(s) Identify the benefits of Novell Directory Services (NDS) planning. Provide users with access to resources. Set the current context from  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Windows 2000 Planning Implementing Active Directories - Part 1 ...four part series that will provide IT professionals with the knowledge and skills necessary to plan and implement Microsoft Windows 2000 Active Directory in an enterprise environment. At the completion of this course, students will learn to identify the key features and components of Active Directory; identify the physical structure and security features of Active Directory; locate the  more...

NetWare Service and Support Upgrade - Part 5 ...etWare. In addition, students should have taken the first four parts of this series (courses 82211-14). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Troubleshooting the Server Duration: 2 - 3 Hour(s) Identify the  more...

SQL and PL SQL Basic SELECT ... to define single-row functions. Demonstrate the use of four character functions; LOWER, UPPER, INITCAP, and LENGH. Demonstrate the use of three number functions; ROUND, TRUNC, and MOD. Demonstrate the use of data functions. Demonstrate the use of data type conversion functions. C ontent Emphasis Skills-Based A udience Application developers, database administrators,  more...

SQL and PL SQL Data Retrieval Techniques ...ultipleTables Duration: 1 - 2 Hour(s) Identify the four join types used to display data from more than one table. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Simplify a query by using a table alias in an equijoin. Retrieve rows from more than two  more...

International Business Essentials The Global Business Environment ...tyles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define spot exchange rate. Follow guidelines for conforming to African business practices,  more...

Diversity Managing Diversity in the Workplace ...ee levels of culture as defined by Schein. Identify the four stages of individual and organizational growth to understanding and leveraging diversity. Audience: Team leaders, supervisors, and managers of people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total  more...

Building Scalable Cisco Internetworks Part 4 ...four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (BSCI 642-801). This course teaches the Border Gateway Protocol (BGP) and about manipulating routing updates. With multiple connections, the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can be complex. This course  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...g client computers. Identify the ways of customizing the four installation options that are presented to users in RIS. Identify the ways in which maintenance and troubleshooting tools are configured in RIS. Identify the guidelines for activating RIS client support. Identify the guidelines for optimizing RIS server. Identify the options for securing and restricting RIS. Identify the  more...

Strategic Sales Building the Executive Relationship ...xecutive Relationship, you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales, and you will learn how to build your credibility when selling at the executive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on those needs.  more...

Balanced Scorecard Implementing ... to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your balanced scorecard. Learn To: Identify strategic measurements and relate them to the balanced scorecard model. Identify the steps to  more...

Self Development Increasing Your Assertiveness ...elf-fulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression of anger. Express anger constructively. Identify passive, assertive, and aggressive nonverbal communication. Strengthen assertiveness using six  more...

Self Development Developing Rapport Through Communication ... improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the writing process. Simulation Overview: In this simulation, you will meet with Kathy Fuller, one of Icon's veteran Customer Service  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...valent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72514 Objectives Unit 1: Managing Disks 2 - 3 hours o Identify functions of Windows XP  more...

Defining Microsoft NET Solution Architectures Part 1 ...four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases, with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the techniques of information  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...valent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72514 Objectives Unit 1: Managing Disks 2 - 3 hours o Identify functions of Windows XP  more...

Windows 2000 Network Mgt Part 5 Group Policy ...70-218. In addition, learners should have taken the first four parts of the series (72515-72518) Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72519 Objectives Unit 1: Group Policy Structure and Operation 1 hour o Identify attributes of  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours) Sequence the steps a company can take to prepare for travel emergencies. Sequence the steps a company should follow to respond to a travel emergency. Simulation  more...

i-Net Certification Curriculum ...ecurity and business concepts. The curriculum consists of four Skill Builder courses. Courses 14186 i-Net+ a Part 1: Internet Basics and Infrastructure, 14187 i-Net+ a Part 2: Servers and Clients, 14188 i-Net+ a Part 3: Web Site Development and 14189 i-Net+ a Part 4: Security and Business Concepts. Learn To: See individual course descriptions for specific course  more...

i-Net Part 1 Internet Basics Infrastructure ...four part series that introduces internetworking. It describes internetworking components and when to use them. This course also introduces the OSI Layer and TCP/IP, DNS hierarchical structure, and remote access protocols. Topics covered include network access points, ISPs and Internet backbone, and the Internet connectivity process. Learn To: o Sequence the stages in the evolution of the  more...

i-Net Part 2 Servers Clients Performance ...four part series that presents students with instruction on the main Internet servers, application server providers, and how to configure and use Internet clients. The course also teaches about site monitoring procedures and client-side and server-side caching. Learn To: o Identify features and functions of a Web server. o Identify features and functions of an e-mail server. o Identify  more...

i-Net Part 3 Web Site Development ...four part series that presents students with an overview of programming languages and database integration technologies. This course focuses on the basic HTML tags for Web site creation and Web site enhancement techniques; including adding interactivity, style sheets, and modern technologies. Web site testing and using search engines effectively are also covered. Learn To: o Identify  more...

Defining Microsoft NET Solution Architectures Part 2 ...four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all critical points.  more...

i-Net Part 4 Security Business Concepts ...four part series that presents students with an overview of Internet security and business concepts. this course covers possible areas of vulnerability and how to protect against viruses, restrict and control access, conduct auditing, and handle encryption. E-business and e-commerce concepts and models, managing transactions and instruction on language and marketing considerations and legal  more...

CIW Enterprise Specialist Part 5 CMP EJB Transactions Security ...D0-442. In addition, learners should have taken the first four parts of the series, 87061 thru 87064. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 87065 Objectives Unit 1: CMP 2 - 3 hours o Identify characteristics of CMP. o Identify  more...

Creativity Innovation Fostering a Ceative Environment Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...

Defining Microsoft NET Solution Architectures Part 2 ...four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all critical points.  more...

Defining Microsoft NET Solution Architectures Part 3 ...four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of  more...

Defining Microsoft NET Solution Architectures Part 4 ...fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design, and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course.  more...

Defining Microsoft NET Solution Architectures Part 3 ...four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of  more...

Security Certification Curriculum ... and operational security. This curriculum consists of four Skill Builder courses: CompTia Security+ Part 1: Security Concepts CompTia Security+ Part 2: Communication Security CompTia Security+ Part 3: Infrastructure Security CompTia Security+ Part 4: Cryptography and Operational Security Learn To See individual course descriptions for specific course objectives and scope.  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ... (WPAN, WWLANs, and WWANs) - WPANs - covering each of the four different WPAN types and then going into comprehensive detail on Bluetooth technology. Learn To To match the main types of wireless networks with their features. To identify developments in the history of wireless communications. To identify  more...

Business Finance Valuation of Stocks Bonds ...our) • Differentiate among the four main types of bonds. • Identify advantages and disadvantages of the types of bonds. • Recognize types of specialized bonds. • Calculate the coupon interest payment for a bond. • Differentiate between a discount bond and a premium  more...

WebSphere Studio 5 0 Curriculum ...h and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web  more...

WebSphere Studio 5 0 Curriculum ...h and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web  more...

Budgeting Operating Manufacturing Budgets ...udgets (0.5 - 1 hour) Identify four sections in a manufacturing budget. Identify examples of flexible budgeting. Identify methods used to create a manufacturing budget. Identify a variance as either a volume or a rate variance. Identify types of information that can be  more...

Economics Products and Markets ... profits in the long run. Identify four types of economic market. Simulation Overview: In this simulation, you will meet with Janet Porter, Operations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...ntelligence (0.5 - 1 hour) Given four statements, identify the correctly paraphrased statement. State facts and use paraphrasing when communicating with others. Identify two dangers of nonverbal communication. List the ways to assert yourself without being antagonistic. Apply  more...

Grammar Skills Writing Effectively ...of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. To identify features of clauses. To match sentence classes with their descriptions.  more...

Effective Presentations Planning a Presentation ...ods of audience analysis. Identify four benefits gained when using supporting materials. Use six types of supporting materials effectively. Simulation Overview: In this simulation, you will meet with Phyllis Bannon, Icon International's East Coast Vice President of Marketing, and Bruce Madison, Icon's  more...

Effective Presentations Essentials of Persuasion ...g three major sections. Accomplish four essential goals when presenting an introduction. Organize presentations according to seven possible goals. Accomplish three goals when presenting a conclusion. Simulation Overview: In this simulation, you will meet with Marcus Robinson, one  more...

Effective Presentations The Presentation Process ...stions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. Apply three guidelines for using visual aids during your presentation. Apply four steps to properly answer a question during your  more...

Advanced Interpersonal Communication Building Relationships ...unication style. Identify the four types of secondary communication style. Interact with an individual who displays a specific secondary communication style. Identify the types of nonverbal communication. Apply guidelines to establish credibility. Avoid  more...

Defining Microsoft NET Solution Architectures parat 4 ...fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design, and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course.  more...

Communicating w Difficult People Working with Difficult Employees ... Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate between supportive and defensive language. Apply the HELP acronym to prevent negative situations caused by difficult behavior.  more...

Communicating w Difficult People Communicating with Your Manager ... Recognize the characteristics of the four types of difficult personalities. Identify proper guidelines to interact with each difficult personality type. Select proper steps when reacting to a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust.  more...

Excellence in Service Building Lasting Customer Relationships ...uild loyalty through emotional attachment; and follow the four stages of loyalty. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2  more...

Implementing Wireless LANs Curriculum ...to perform a site survey. This curriculum consists of four Skill Builder courses: Implementing Wireless LANs: Part 1(Concepts and Technologies) Implementing Wireless LANs: Part 2(Components and Configuration) Implementing Wireless LANs: Part 3(Security) Implementing Wireless LANs: Part 4(Site Design and Installation) Learn To See individual course descriptions for specific  more...

Customer Relationship Mgt Fundamentals of CRM ... steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market  more...

Customer Relationship Mgt Implementing CRM ...nd their families. With revenue down in three of the past four years, the Board received a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your  more...

Sexual Harassment Resolving Sexual Harassment Claims ... alleged harasser. Follow the four steps for interviewing a third party. Identify the elements investigators should consider when evaluating evidence. Identify the actions a company should take if a claim of sexual harassment is determined to be true. Audience The target audience for this program is HR  more...

Workplace Aggression Taking a Proactive Approach ...ee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience Managers who want to learn how to successfully establish a workplace aggression policy and use proactive hiring techniques. Deployment Options e-Learning Accreditation  more...

Recruiting Retention Staffing Your Organization ...ment (0.5 - 1 hour) Identify the four elements assessed in a SWOT analysis. Identify the six positive outcomes of human resource planning. Analyze workplace strengths, weaknesses, opportunities, and threats. Identify the five steps in human resource planning. Identify two  more...

Java for Procedural Programmers Curriculum ... within a software system. This curriculum consists of four Skill Builder courses: Java for Procedural Programmers: Object Technology Java for Procedural Programmers: Life Cycle and Methodology Java for Procedural Programmers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope.  more...

Java for Procedural Programmers Curriculum ... within a software system. This curriculum consists of four Skill Builder courses: Java for Procedural Programmers: Object Technology Java for Procedural Programmers: Life Cycle and Methodology Java for Procedural Programmers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope.  more...

Human Resource Law Management s Role ... ways to ease dismissals. Use four steps to communicate with your company's legal department. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...

Human Resource Law Americans With Disabilities Act ... To Identify the four terms of ADA protection. Given a situation, identify the reasons a candidate is qualified to perform a job. Sequence the steps used to identify reasonable accommodations. In a given scenario, determine if a reasonable accommodation can be made.  more...

Human Resource Law Equal Employment Opportunity Law ...complaint procedure. Identify four outcomes to an EEOC investigation. Select the remedies to a finding of discrimination. Identify ways to prevent employee claims. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning  more...

Human Resource Law Family Medical Leave Act ...ional disruptions. Select the four guidelines employers can take to comply with FMLA. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4  more...

Excel 2003 Curriculum ...on in basic Excel skills. This curriculum consists of four Skill Builder courses: Microsoft Excel 2003: Fundamentals Microsoft Excel 2003: Proficient User Microsoft Excel 2003: Expert Part 1 Microsoft Excel 2003: Expert Part 2 Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience will range from new users to  more...

Leadership Development Goal Setting ...ools used to meet goals. Recognize four causes of goal-centered stress. Use goals to reduce stress. Simulation Overview: In this simulation, you are meeting with the Sales, Product, and Information Systems Managers of your organization's Dallas branch to discuss an important deadline that was recently  more...

Managerial Leadership Creating a Vision ...ting a vision statement. Apply the four guidelines for writing a vision statement. Simulation Overview: In this simulation, you will meet with Travis Peterson, Icon's Project Manager, Robin Carlson, one of Icon's Product Managers, and Bruce Madison, Icon's Director of Information Services. As a Project Manager for the new  more...

Business Problem Solving The Problem Solving Process ... Manager, and the Sales Manager for the I-Grill line. The four of you need to create an information collection plan and identify the root cause of the quality problem. Unit 2: Committing to a Solution (0.5 - 1 hour) Select the parts of the second phase of the problem-solving process. Select process-based strategies for generating solutions.  more...

Delegation Monitoring Evaluating Results In "Delegation: Monitoring and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the  more...

Essentials of Management Succeeding as a New Manager ...ing with your employees. Cover the four appropriate topics when discussing expectations with your employees. Respond correctly when you do not know the answer to an employee's question. Meet successfully with your employees on an individual basis. Follow five guidelines that will help you become more  more...

Essentials of Management Maintaining a Productive Workplace ... Define productivity. List the four fundamental input-output relationships. Name the two main influences that can improve productivity. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions,  more...

Change Management Adapting to Change ... Information (0.5 - 1 hour) List four truths about change. Identify three common misconceptions about change. Differentiate between change and transition. List the three phases of the transition process. Simulation Overview: In this simulation, you will  more...

Facilitation The Effective Facilitator ...ave been declining steadily over the last six months. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3: Facilitative Strategies (0.5 - 1 hour) Facilitate a meeting using verbal  more...

Facilitation The Facilitation Process ...ers who want to learn how to facilitate a team during the four stages of team development. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Define  more...

Total Quality Management Principles ...stomer needs map. Identify the four stages of team development. Identify steps in developing a methodology for process improvement. Identify steps for generating a quality-planning roadmap. Identify guidelines for developing a training plan for quality. Audience This curriculum is  more...

Managing Performance Establishing a Peformance Plan ...ve performance goals. Given a four-step process, provide positive feedback. Given a five-step process, provide constructive feedback. Coach your employees. Audience Managers and supervisors who want to understand the process for establishing a performance plan for their employees. Deployment Options  more...

Coaching Building Relationships ...ctives: (1 - 1.5 hours) Identify four reasons why some managers avoid coaching. Identify the characteristics that differentiate coaching from managing. Select the characteristics of a good coach. Establish a coaching relationship with an employee by following recommended actions.  more...

Coaching Applying the Coaching Process ...s (0.5 - 1.5 hours) Identify the four questions you must ask in order to establish your coaching objectives. Set effective coaching objectives. Differentiate between performance goals and long-term end goals. Set appropriate goals when coaching employees. Communicate goals and  more...

Coaching Communicating with Employees ...lyzing body language. Use the four types of questions effectively while coaching. Follow the steps for conducting face-to-face meetings with problem employees. Use the appropriate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts  more...

Business Ethics Ethical Decision Making ...s Ethics (0.5 - 1 hour) Identify four common reasons that ethical problems occur. Identify common influences in the decision making process. Identify common ethical dilemmas. Solve an ethical problem using the decision-making process. Simulation Overview:  more...

Business Ethics Organizational Ethics ...cuting an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To Demonstrate the principles for highly effective firms. Identify the steps in creating a corporate code of ethics. Identify ways  more...

Managing Generations in the Workplace Recruitment Retention ...tention you will learn strategies for recruiting from the four workplace generations. It outlines different generational traits, explains what strengths each generation will bring to the interview process, offers interviewing strategies, and teaches how best to approach orientation and retention for intergenerational recruits. Learn To Identify guidelines to  more...

Managing Change Implementing the Change Process ...nicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled, logical manner. You will learn the processes you must follow to analyze a situation, prepare a plan for change, implement action, and monitor the progress of a change. Learn To Develop a change vision.  more...

Managing Change Managing Yourself Through Change ... exploration phase. Apply the four guidelines for managing the uncertainty of the exploration phase. Apply the four strategies for managing the new beginnings phase. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Word 2003 Curriculum ...ion in basic Word skills. This curriculum consists of four Skill Builder courses: Microsoft Word 2003: Fundamentals Microsoft Word 2003: Proficient User Microsoft Word 2003: Expert Part 1 Microsoft Word 2003: Expert Part 2 Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience will range from new users to power  more...

Advanced Project Mgmt Setting Up a Project Office ...rogram and portfolio. Identify the four factors that influence the size and functions of a project office. Identify project office characteristics that can address the factors that influence its size and function. Identify the roles of the project office steering committee. Simulation: In this simulation  more...

Advanced Project Mgmt Project Management Maturity ...esponsibilities that are new to a project office at level four maturity. Identify portfolio management functions a project office would have at maturity level five. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the  more...

Team Management High Performance Teams ... In this simulation, you will be leading four team members thorough a project to coordinate the development and release of a new product before one of your competitors unveils a similar model. You will need to help your team define and commit to its overall goal for the project. Unit 3: Resolving Conflict (0.5 - 1 hour) Understand the benefits of team  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Team Participation Teamwork Fundamentals ...priate ground rules. Recognize the four stages of team building. Realize how the stages of team building can benefit teams. Simulation Overview: In this simulation, you are the Operations Manager on a quality control team discussing how to reduce J & R, Inc.'s customer response time. While researching  more...

Team Participation Team Communication In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors  more...

Team Participation Decision Making in Teams ...hrough an Enterprise Resource Plan implementation and the four of you need to identify what type of system will be beneficial to your departments. The idea has been presented to implement a better system to analyze the return on investment from the company's advertising. Unit 3: The Consensus Process (0.5 - 1 hour) Identify four tasks that prepare teams to use  more...

Virtual Teams The Fundamentals ...nges of teleworking. Identify four ways virtual team members can communicate. Select technologies that best address a virtual team's needs. Apply techniques to overcome a virtual team's cultural challenges. Follow guidelines to enhance trust among virtual team members. Audience  more...

Virtual Teams Participating in Virtual Meetings ...cipating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to  more...

Virtual Team Mgmt Developing Virtual Teams ...correct descriptions. Identify the four factors that influence the type of technology used to communicate in a virtual team. Simulation Overview: In this simulation, you will meet with Carla Jackson, a Marketing Manager, to discuss virtual teams. You were recently promoted into a managerial position, and one of your first  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate collaborative efforts into  more...

Virtual Team Mgmt Coaching Virtual Team Members ...ment. Learn To Identify four actions that can enhance the communication process among virtual team members. Sequence the six steps for resolving team conflict. Follow the steps of the coaching process to improve a virtual team member's performance. Sequence the five steps for  more...

Principles of Marketing Writing a Marketing Plan ... market position. Identify the four types of analyses that should be conducted before creating a marketing plan. Identify methods for implementing marketing strategies. Select the purpose of considering target markets when creating marketing plans. Identify the characteristics of an  more...

Cross-Functional Teams Cross-Functional Team Development ...e team communication. Identify the four steps for communicating outside of meetings. Identify the seven steps for facilitating a team meeting. Facilitate a team meeting. Simulation Overview: In this simulation, you will be meeting with Monica Washington, Icon's Sales Manager, Terry  more...

Essentials of Business Law Cyberlaw ...earn To Identify four factors that make enforcing the law in cyberspace difficult. Identify the circumstances in which electronic communication can serve as evidence in court. Choose established cyberspace regulations. Identify the reasons why Internet advertising can become  more...

IIS 4 0 Creating Configuring a Web Server - Part 4 ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the features of Microsoft Index Server. Identify the features  more...

Lotus Domino R5 Development Part 5 Adv Application Development ...otes/Domino. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Workflow Duration: 1 - 2 Hour(s) Identify the functions of groupware. Match the elements of a workflow application with the workflow for a specific business process. Sequence the steps for mail routing in a single domain. Create  more...

SAP R 3 3 0 Fundamentals ...ality and capabilities of the SAP R/3 system. Define the four parts of the SAP R/3 system environment: SAP Technology. Kernal System. Interfaces. Application Modules. Understand the modular structure of the R/3 system. Define the four standard modules: Logistics. Finance and Accounting. Human Resources. Workflow Management. Understand how the integrated R/3 modules work together.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure  more...

CIW Database Specialist Part 1 Introduction to Database Design ...four part series that teaches students about relational databases and database planning and design. It introduces relational databases, Codd's rules, relational data structure and the ER model. It also covers the various phases in the design life cycle and database design methodology, including the creation of ER models. Learn To: o Identify features of a database. o Identify  more...

CIW Database Specialist Part 2 Logical Physical Design ...four part series that teaches students about normalization, and logical and physical database design. This course will cover the normalization about the first, second, and third normal forms, and also about Boyce-Codd Normal Form, logical database design resolving relationships, creating a logical data model, and the various integrity constraints, physical database design which introduces  more...

CIW Database Specialist Part 3 Database Interaction JDBC ...four part series that teaches students about SQL, relational algebra, transactions and database security, and an introduction to the JDBC. This course covers SQL DDL commands, inserting, updating, and querying with DML statements, granting and revoking privileges with DCL statements. The course also teaches about relational algebra concepts, to include joins, transactions and database security,  more...

CIW Database Specialist Part 4 Advanced JDBC ...four part series that teaches metadata, improving JDBC programs, and building applications using JDBC. Topics covered include introduction to metadata and to ResultSetMetaData, SQL exceptions, scrollable and updateable result sets, batch updates, and prepared statements. Finally, the Building Applications Using JDBC teaches about Swing, the Layout Manager, UML and Application Development in  more...

Achieving Success Without Authority Focusing on Results Achieving Success Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.  more...

Commerce Server 2000 Design Impl Part 5 Infra Sec Admin ...70-234. In addition, learners should have taken the first four parts of this series 74116 thru 74119. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 74120 Objectives Unit 1: Commerce Server 2000 Infrastructure 2 - 3 hours o Identify features  more...

Dir Database Integration Using DirXML Part 1 DirXML Deploy ...four part series that introduces the learner to DirXML. The learner is briefed about DirXML architecture and how DirXML works. The course covers the installation of DirXML and the deployment concepts of DirXML. Learn To: o Match the benefits of DirXML with the situations in which they are applicable. o Match DirXML architecture components with their uses. o Identify the DirXML rule used  more...

Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization ...four part series that covers the setup of the Exchange driver, the working of the preconfigured Exchange driver, and the customization of the Exchange driver. Learn To: o Identify the hierarchical units in Exchange Server. o Match the Exchange Server components with their functions. o Match the Exchange Server recipients with the situations in which they are used. o Sequence the  more...

Dir Database Int Using DirXML Part 3 Netscape Dir Server eDirectory ...four part series that introduces the learner to Netscape Directory Server. It covers the setting up of and the working of the preconfigured Netscape/LDAP driver. Finally, it covers the concepts and customization of the eDirectory-to-eDirectory driver. Learn To: o Identify the features of a Netscape Directory tree. o Match Netscape Directory Server components with their functions. o  more...

Dir Database Int Using DirXML Part 4 XDS Docs XSLT Stylesheets ...four part series that introduces the learner to PeopleSoft and configuring PeopleSoft for integration with eDirectory. The course covers the following topics, XDS documents and XSLT stylesheets, modifying and testing a PBX driver, and the Windows NT domain driver. Learn To: o Identify the features of PeopleSoft. o Match the sets of tables in a PeopleSoft database with their uses. o  more...

Defining Microsoft NET Solution Architectures Part 1 ...four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases, with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the techniques of information  more...

Motivation Motivating Through Rewards Recognition In Motivation: Motivating Through Rewards and Recognition, you will learn how to use different types of reward and recognition to motivate employees. You will also learn what types of reward and recognition are de-motivating to employees. In addition, you will learn how using rewards and recognition can be beneficial for managers and how to develop a reward and recognition program. Learn To  more...

Executive Level Leadership Leadership Communication ... of performance. Identify the four key issues that affect performance problems. List the five steps used to develop quality leaders. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA  more...

Negotiating Advanced Negotiation Tactics ...ginning, and he is assisting you in this negotiation. The four of you are now negotiating the cost of installing the equipment and software and the timeframes for the installation. To successfully close the deal with Appleton, Inc., you must maintain control of the negotiation while you discuss the installation details of the video-conferencing system with Janet and Marcus. Unit 2:  more...

Mentoring Implementing a Formal Mentoring Program ...e qualities in a mentee. Match the four organizational strategies to their descriptions. Choose an organizational strategy based on organizational and employee needs. Simulation Overview: In this simulation, you will meet with Ronald Spear and Mary Winford. Icon has established a new mentoring policy  more...

Operations Management Operations Management Tools ...can be minimized Identify the four strategies for improving maintenance and reliability Apply the steps for decision making to operations management decisions Apply the steps for problem solving to operations management problems Identify the techniques for establishing maintenance  more...

Mentoring Developing Your Mentoring Skills ...ely. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate mentoring behavior. Match the learning styles to their descriptions. Identify the guidelines for managing mentees. Audience  more...

Managing Generations in the Workplace Understanding the Generations ...derstanding the Generations introduces the learner to the four generations found in the workplace today. It then characterizes each generation, accounting for their influences, their value systems, their performance in the workplace, and their generational personalities. Learn To Differentiate between the Boomer generation and the Builder generation.  more...

Project Leadership Overcoming Obstacles ... access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against your ear. As a result, sales began to slow  more...