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From 123-CBT Computer Based Training
Nonparametric Tests in Six Sigma Analysis on-line e-learning cbt (computer based)cd rom Nonparametric Tests in Six Sigma Analysis ASQ Six Sigma Black Belt (SSBB) Hypothesis testing is a process of assuming an initial claim about the population characteristics and then statistically testing this claim using sample data. Testing hypotheses is a very important activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional  more...
Fire and Explosion Hazards on-line e-learning cbt (computer based)cd rom Fire and Explosion Hazards This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and  more...
Controlling Managing and Closing a Project PRINCE2 2009-aligned on-line e-learning cbt (computer based)cd rom Controlling, Managing and Closing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related  more...
DOT 3 Shipping Papers on-line e-learning cbt (computer based)cd rom DOT 3: Shipping Papers This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification,  more...
Certified Business Analysis Professional reg BABOK reg 2 0 Aligned on-line e-learning cbt (computer based)cd rom ...nt: Demonstrate experience and expertise in at least four of the six knowledge areas: - Enterprise Analysis - Requirements Planning & Management - Requirements Elicitation - Requirements Communication - Requirements Analysis & Documentation - Solution Assessment & Validation Education Requirement: The minimum education requirement is high school or  more...
Service Strategy Fundamentals on-line e-learning cbt (computer based)cd rom Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through  more...
Welding Cutting and Brazing on-line e-learning cbt (computer based)cd rom ...dustries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety concerns unique to welding, cutting, and brazing prevention. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: specify fire  more...
Toxicology HAZWOPER on-line e-learning cbt (computer based)cd rom Toxicology (HAZWOPER) This course focuses on the study of poisons, their safe limits, and their adverse effects on living organisms. While the subject of toxicology is complex, it is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of  more...
Initiating Outbound Sales Calls on-line e-learning cbt (computer based)cd rom Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the  more...
Completing Inbound Sales Calls on-line e-learning cbt (computer based)cd rom ... learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound  more...
Cisco CVOICE 8 0 QoS Mechanisms on-line e-learning cbt (computer based)cd rom ...introduces the concept of a converged network, identifies four problems that could lead to poor quality of service, and describes solutions to those problems. It also explains and evaluates the three generic models of implementing QoS. Differentiated services (DiffServ) is a multiple-service model for implementing quality of service (QoS) in the network. With DiffServ, the network tries to  more...
Marketing Essentials Planning and People on-line e-learning cbt (computer based)cd rom ...four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization's overall strategic  more...
Deploying Windows 7 Using Lite-Touch Installation on-line e-learning cbt (computer based)cd rom ... Lite-Touch Installations or Zero-Touch Installations for four deployment scenarios using MDT 2010 using deployment shares. This course demonstrates how to plan for and use LTI to deploy Windows 7 to client machines in a network. This includes creating a reference computer to capture the installation image and then deploying the image using bootable media to the target clients. This course is  more...
Sales Communication Techniques Simulation on-line e-learning cbt (computer based)cd rom ...oup, a large health insurance company. You will meet with four different buyers from Medico and each will require you to adapt to a different communication style. Also, you will need to tailor your sales message depending on the type of buyer with whom you are speaking. If you are able to successfully communicate your sales message to all of the buyers, you will make the sale This simulation is  more...
Operations Management Forecasting Capacity Planning on-line e-learning cbt (computer based)cd rom Operations Management: Forecasting & Capacity Planning Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand.  more...
Managing Workforce Generations Introduction to Cross-generational Employees on-line e-learning cbt (computer based)cd rom Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...
From Online Training Directory
School Time Phonics Program on-line e-learning cbt (computer based)study at homecourseware ...four-disk CD-ROM phonics-based learning environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This  more...
ABC+D Principles of Healing on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... program you are on)? In this course you will examine the four principles of healing: Activate, Build, Cleanse and Direct Aids. You will be given a Health Assessment Questionnaire to evaluate which of you body systems need support and charts for each system, so you can choose the right herbal program for your individual needs. This course will help you to understand the basic principles of  more...
Writers at Work: A Review for Professionals - Part I on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good paragraph structure,  more...
Writers at Work: A Review for Professionals - Part II: Punctuation on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing  more...
Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear,  more...
Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the student develop an emphatic  more...
Writers at Work Certificate Bundle on-line e-learning cbt (computer based)study at homecourseware Enroll in all four of our best selling Writers at Work Series and earn a Certificate from an Accredited State University.  more...
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based)study at homecourseware ...for additional course listings). Grades & Self Reporting: Four months to complete this course and take the final exam. If no final is taken, the grade will be posted as a "fail." Shortly after enrollment you will begin receiving regular email notifications regarding your course of study. We will be asking how you are progressing in this class. It is your responsibility to respond to our emails  more...
eMarketing 1.1 on-line e-learning cbt (computer based)study at homecourseware .... Each lesson is sent via e-mail and Internet link over a four week period. At the completion of the 5 Lessons there is a final exam administered via e-mail. Students Passing the final exam are given a personalized certificate of completion from the e-Marketing Association.eMarketing Business models Internet history and statistics Banner Advertising strategies Banner advertising design E-mail  more...
Writing User Guides on-line e-learning cbt (computer based)study at homecourseware ...e opportunity to write several end user pieces. The first four weeks of the class introduce students to the how-to of writing user guides and give an over of this aspect of the technical writing field. The last four weeks of the class will act as a workshop. While additional topics will be discussed, the focus is on writing a major assignment. With instructor guidance, students will hone their  more...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware ...municate with the instructor. The course is presented in four (4) modules (Each module is outlined below, including content and reading assignments. Following the completion of each module, the participant will take an examination. The examinations for Modules 1, 2, and 3 are objective type exams. The examinations are accessed below. Following the assignments for Module 4, the participant will  more...
How To Master Supervision on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...vidual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions  more...
Communicate With Confidence on-line e-learning cbt (computer based)study at homecourseware This fun course improves written and spoken communication by correcting common grammatical mistakes, and reviews basic grammatical and structural sentence solutions and conventional punctuation and mechanics used in every-day written and verbal communications. Don?t know where to put that apostrophe? Bamboozled by ?who? and ?whom?? It?s hard to communicate with confidence when you?re uncertain  more...
Pharmacy Technician Career Training Program on-line e-learning cbt (computer based)study at homecourseware ...ered or certified pharmacy technician. You will complete Four 5-week modules of study. This means you will complete the program in 20 weeks! Module I (5Weeks) Module II (5 Weeks) Module III (5Weeks) Module IV (5weeks) 20 Weeks to Complete the Program All weekly assignments are completed on-line and the quick checks are instantly graded. Your will receive the module quizzes and final exam from  more...
Pharmacy Technician National Certification Exam Preparation Course on-line e-learning cbt (computer based)study at homecourseware ...er based test that is given throughout the country during four separate testing windows each year. This rigorous exam is comprised of 100 multiple choice questions and is given over the course of two hours. When you register to take the National Certification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don ™t let your  more...
Achieving Successful Copywriting Results in Four Weeks on-line e-learning cbt (computer based)study at homecourseware Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...
Lean Manufacturing Personal Training Library on-line e-learning cbt (computer based) ...he Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S ™s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive  more...
Manufacturing Statistics Personal Training Library on-line e-learning cbt (computer based) ...turing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems  more...
Six Sigma Green Belt Personal Training Library on-line e-learning cbt (computer based) ...four core Green Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library  more...
Six Sigma Black Belt Personal Training Library on-line e-learning cbt (computer based) ...four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived)  more...
Adobe RoboHelp Workshop on-line e-learning cbt (computer based) ... notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled help; you format text and graphics to design a help system; you document a simple procedure in a help topic that you compile; and you create your own help system for a software application. Final units involve generating PDFs from your help source and importing files  more...
Car Rental Certificate Program - Instructor Led on-line e-learning cbt (computer based) ...ESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses  more...
Comprehensive Leadership Training on-line e-learning cbt (computer based) ..., each session lasting a week. Every session will involve four activities reading, quiz, one page assignment and discussion.Reading: The participant will have to read between 15 to 20 pages of the book ?Leadership Theory and Practice, Third Edition?, in a week. The pages which are to be read will be indicated in the weekly guideline to the students. This should not take more than 30 minutes of  more...
ESL for Business - E-mail Communication on-line e-learning cbt (computer based) In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...
ESL for Business - Special Documents on-line e-learning cbt (computer based) In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...
Front Desk Agent- Instructor Led on-line e-learning cbt (computer based) ...of the date you begin. The average student takes three to four months to complete all of the training.How quickly can I begin? Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.What is the Job  more...
Hotel Certificate Program - Instructor Led on-line e-learning cbt (computer based) ...ransportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses  more...
Build Your Own BIZ - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...
Medical Workforce Spanish ...ted to the healthcare setting. Students will develop all four language skills, including listening, speaking, reading, and writing. Students are also introduced to the culture of the Spanish-speaking world, which prepares the non-Spanish-speaking healthcare professional to provide medical care and attention to Spanish speaking patients in medical office settings and in hospitals. No prior  more...
From 123-CBT Computer Based Training
Introduction to Work Force Generations on-line e-learning cbt (computer based) Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...
Attracting Developing and Retaining Generations on-line e-learning cbt (computer based) How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.  more...
Making Cross-generational Teams Work on-line e-learning cbt (computer based) Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...
Managing as Coach and Counselor on-line e-learning cbt (computer based) ...u'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly "coach," as opposed to supervisor, they'll need  more...
Developing a New-product Strategy on-line e-learning cbt (computer based) Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...
Analyzing Cash Flow Statements on-line e-learning cbt (computer based) Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement  more...
Manager s Performance Guide - Team Conflict Skills on-line e-learning cbt (computer based) There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...
Analyzing the Market on-line e-learning cbt (computer based) ...four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and keeping your plans on track,  more...
Controlling Managing Closing a PRINCE2-aligned Project on-line e-learning cbt (computer based) In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final  more...
Initial Ongoing Processes in a PRINCE2-aligned Project on-line e-learning cbt (computer based) Every good system is based on a framework or architecture that governs its progression - from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework consists of eight distinctive processes that define the management activities of a project's life cycle. They encompass all activities  more...
Delegating Effectively Simulation on-line e-learning cbt (computer based) In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is  more...
Appraising Performance Simulation on-line e-learning cbt (computer based) Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many  more...
Initiating a Succession Plan Simulation on-line e-learning cbt (computer based) ...our team leaders is scheduled to go on maternity leave in four weeks. You must find a temporary replacement as soon as possible, but have not been able to identify an internal analyst who appears qualified to take over her responsibilities. Thinking beyond the short-term, you realize that a succession program is necessary and go to HR for help to establish one for your department. As it turns  more...
Quality-minded Management on-line e-learning cbt (computer based) ...structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's  more...
Customer Satisfaction Through Resource Management on-line e-learning cbt (computer based) The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an  more...
Processes for Quality Products and Services on-line e-learning cbt (computer based) ...structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization  more...
Continual Quality Improvement on-line e-learning cbt (computer based) ...structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality  more...
Steps for Successful ISO Registration on-line e-learning cbt (computer based) ...ar selected. Preparing for registration involves creating four levels of documentation beginning with the quality manual, identifying areas that require improvement, and ensuring quality procedures and work instructions are in place. This course emphasizes the importance of continual communication, benchmarking, and quality improvements. "Steps for Successful ISO Registration" guides your  more...
Transitioning from ISO 9000 1994 to ISO 9001 2000 on-line e-learning cbt (computer based) ...anagement System model. This QMS model is structured into four areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. An additional emphasis on customer requirements and documented evidence of continual improvement has also been added to the 2000 edition. This course compares the two ISO editions and highlights the changes.  more...
Inventory Management on-line e-learning cbt (computer based) In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick  more...
Building a Healthy System on-line e-learning cbt (computer based) Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision,  more...
Systems-thinking Models and Thinking Skills on-line e-learning cbt (computer based) ... drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture thinking, operational thinking, and quantitative thinking. Each style will bring you closer to the core of your problems or concerns and enable you to make changes that will benefit your organization in the  more...
Internal Customer Service Conflict and Complaints Simulation on-line e-learning cbt (computer based) Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice  more...
American Business Formations in the 21st Century on-line e-learning cbt (computer based) ...eir different formations. In American business, there are four primary formations: Sole Proprietorships, Partnerships, Franchises, and Corporations. This course examines the specific statutory criteria for each of these distinct business formations. How a business is formed dictates both the rights it has in the eyes of the law and the responsibilities it has towards individuals and other  more...
Presenting Successfully on-line e-learning cbt (computer based) ... basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful  more...
Brand Management Developing a Brand Strategy on-line e-learning cbt (computer based)cd rom ...Equity (0.5 - 1 hour) Select the four actions to identify brand competition. Apply the appropriate guidelines for identifying brand competition. Identify the brand elements that are the easiest to protect. Given a situation, identify the action that is being taken to protect a brand.  more...
Sales Skills The Fundamentals on-line e-learning cbt (computer based)cd rom ...ish their credibility. Follow four rules for speaking with clients. Audience Individuals who want to learn how to establish themselves in the field of sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom ... of the sales process. Perform four specific actions before they begin prospecting. Build a sales network. Complete six steps when finding solutions. Apply four guidelines for speaking with clients. Audience Individuals who want to learn how to build a sales network and establish a  more...
Sales Management Leading a Sales Team on-line e-learning cbt (computer based)cd rom ... learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify  more...
Sales Management Motivating Sales Teams to Win on-line e-learning cbt (computer based)cd rom ...es compensation plan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture  more...
Essentials of Business Law The Legal Environment on-line e-learning cbt (computer based)cd rom ... Law (0.5 - 1 hour) Identify the four functions of law. Identify different types of law. Demonstrate an understanding of jurisprudential thought. Demonstrate an understanding of the classifications of law. Identify how corporate social responsibility can be maintained.  more...
Competitive Intelligence Analysis Dissemination on-line e-learning cbt (computer based)cd rom ...etitive intelligence. Identify four criteria that competitive intelligence should meet. Identify the guidelines for making recommendations based on competitive intelligence results. Sequence the steps for distributing competitive intelligence results. Use the steps for protecting an  more...
Quality Management Quality Management Tools on-line e-learning cbt (computer based)cd rom ...ps for creating a histogram. Given four histograms, select the one with the least amount of variation. Given four histograms, select the one that shows a process that needs improvement. Create a histogram. Calculate the number of classes for a histogram. Calculate the class width  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based)cd rom ...eting situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle. Use proper methods to extend a product's life cycle. Identify characteristics to consider when implementing a market segmentation strategy. Apply  more...
Visual InterDev 6 0 Implementing Server Technologies on-line e-learning cbt (computer based)cd rom ...terDev 6.0. Participants should have completed the first four courses in the series. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: MTS: An Overview Duration: 1.5 - 2 Hour(s) Identify the features of Microsoft Transaction Server (MTS). Identify the features of MTS components. Identify the constituents of the MTS environment. Identify the item  more...
NetWare 5 Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...n. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing Resources Duration: 3 - 4 Hour(s) Identify the benefits of Novell Directory Services (NDS) planning. Provide users with access to resources. Set the current  more...
Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation on-line e-learning cbt (computer based)cd rom ...g client computers. Identify the ways of customizing the four installation options that are presented to users in RIS. Identify the ways in which maintenance and troubleshooting tools are configured in RIS. Identify the guidelines for activating RIS client support. Identify the guidelines for optimizing RIS server. Identify the options for securing and restricting RIS. Identify the  more...
Windows NT 4 0 Administration Curriculum on-line e-learning cbt (computer based)cd rom ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This series is intended for professionals seeking MCSE  more...
Macromedia Flash MX 2004 Fundamentals of ActionScript on-line e-learning cbt (computer based)cd rom ...es learners to the basics of ActionScript. The course has four units. Understanding ActionScript introduces learners to the new features of ActionScript 2.0 and provides them with a broad-level framework. Working with ActionScript covers the main aspects of ActionScript namely, handling events, using the ActionScript syntax, and working with data. Working with Functions and Statements provides  more...
Windows NT Server 4 0 Routing RAS - Part 3 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the  more...
Windows NT Server 4 0 Routing RAS - Part 2 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of OSPF and routing tables. Configure and manage a single OSPF area. Configure multiple OSPF areas and virtual links. Configure OSPF for external routing. C  more...
Windows NT Server 4 0 Routing RAS - Part 4 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR. Identify the services suited and the steps for  more...
C Programming - Part 1 on-line e-learning cbt (computer based)cd rom ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In addition to learning about  more...
C Programming - Part 2 on-line e-learning cbt (computer based)cd rom ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined data types. L earn To: Define,  more...
C Programming - Part 3 on-line e-learning cbt (computer based)cd rom ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn about some of the more advanced uses for  more...
C Programming - Part 4 on-line e-learning cbt (computer based)cd rom ...four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some more advanced tasks with the C language.  more...
C Programming - Part 1 on-line e-learning cbt (computer based)cd rom ...four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by the C++ programming language. Identify the  more...
C Programming - Part 2 on-line e-learning cbt (computer based)cd rom ...four-part series on C++ Programming, which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the assignment operate. Initialize objects. Convert  more...
C Programming - Part 3 on-line e-learning cbt (computer based)cd rom ...four-part series on C++ Programming, which is based on ANSI C++. This course will give students the skills and knowledge needed to better manage their C++ objects and classes. Students will learn how to handle references and dynamic memory allocation, as well as take advantage of polymorphism, overloading, and templates. L earn To: Identify the features of types of polymorphism.  more...
C Programming - Part 4 on-line e-learning cbt (computer based)cd rom ...four-part series on C++ Programming, which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class hierarchies. L earn To: Implement the C++  more...
Building Cisco Remote Access Networks Part 1 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course starts with coverage of the basics of WAN technologies and components. The areas then covered are: security in expanding networks, the configuration of asynchronous connections, and controlling network access through PPP. Learn To: Identify characteristics  more...
Building Cisco Remote Access Networks - Part 2 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology. Identify features of  more...
Building Cisco Remote Access Networks - Part 3 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on ISDN, with coverage of ISDN BRI, PRI and DDR. Optimizing usage of DDR interfaces is covered. The course closes with comprehensive coverage of Frame Relay connections. Learn To: Identify features of Integrated Services Digital Network (ISDN)  more...
Building Cisco Remote Access Networks Part 4 on-line e-learning cbt (computer based)cd rom ...fourth in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on two main areas - quality of service and user access security. Learn To: Identify features of quality of service (QoS). Identify types of problems that can occur when merging different traffic streams. Identify the issues that can  more...
Oracle SQL Specifics Creating and Managing Database Objects on-line e-learning cbt (computer based)cd rom ... to follow when naming tables and columns. Identify the four most common datatypes used in the Oracle8 database. Match the five Oracle8 data integrity constraints with their descriptions. Identify the default constraint name generated by Oracle8. Use the CREATE TABLE statement to create a table with integrity constraints. Use the ALTER TABLE statement with the ADD clause to add a  more...
Oracle Form Builder Handling Multiple Object Relationships on-line e-learning cbt (computer based)cd rom ...13. In addition, participants should have taken the first four parts of the Oracle Form Builder series, courses 61211, 61212, 61213, and 61214. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Key Triggers and Mouse Events Duration: 2 Hour(s) Create a Key trigger in a form module by using PL/SQL Editor. Identify the rules for defining Key triggers. Match the  more...
Oracle Form Builder R6 Controlling the User Interface Programmatically on-line e-learning cbt (computer based)cd rom ...60131). In addition, learners should have taken the first four parts of the Oracle Developer series: Oracle Developer: Forms Fundamentals (62211); Oracle Developer: Enhancing the User Interface (62212); Oracle Developer: Writing and Debugging Code (62213); and, Oracle Developer: Project Builder and Menu Modules (62214). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Key  more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 on-line e-learning cbt (computer based)cd rom ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Implement Microsoft TCP/IP on Microsoft Windows NT 4.0. Identify the installation procedure and the  more...
TCP IP Internetworking on Windows NT 4 0 Curriculum on-line e-learning cbt (computer based)cd rom ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 688 Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This course series is intended for  more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 on-line e-learning cbt (computer based)cd rom ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Identify the static and dynamic routing process. Implement routing and manipulate static entries in a  more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 on-line e-learning cbt (computer based)cd rom ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Install the DNS Server. Configure and manage the DNS Server. Identify the connectivity requirements for  more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 on-line e-learning cbt (computer based)cd rom ...four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Administer a WINS environment by configuring database replication between WINS servers and maintaining the WINS  more...
SQL Server 7 0 System Administration - Part 5 on-line e-learning cbt (computer based)cd rom ... Server 7.0. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Replication Basics Duration: 2 - 3 Hour(s) Identify the benefits of distributed data. Identify important considerations in data distribution. Match the distributed data method with its attribute. Identify the dynamic  more...
SQL Server 7 0 - Implementing a Database - Part 5 on-line e-learning cbt (computer based)cd rom ...dministration (Course Series 72470 - 72474) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Implementing Stored Procedures Duration: 2 - 3 Hour(s) Match the type of stored procedure with its definition. Sequence the steps of the initial processing of stored procedures. Select the characteristics of subsequent stored  more...
IIS 4 0 Creating Configuring a Web Server - Part 1 on-line e-learning cbt (computer based)cd rom ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key features and components of Microsoft Internet  more...
Visual InterDev 6 0 Implementing Server Technologies on-line e-learning cbt (computer based)cd rom ...nterDev 6.0. Participants should have completed the first four courses in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: MTS: An Overview Duration: 1.5 - 2 Hour(s) Identify the features of Microsoft Transaction Server (MTS). Identify the features of MTS components. Identify the constituents of the MTS environment. Identify the item in the  more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 5 on-line e-learning cbt (computer based)cd rom ... Visual C++. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Accessing System Data Duration: 1 - 2 Hour(s) Match the MFC classes involved in Serialization with their features. Display data by using the CArchive class. Open an existing file by using the Open member function of the CFile  more...
IIS 4 0 Creating Configuring a Web Server - Part 3 on-line e-learning cbt (computer based)cd rom ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Create and interpret WebMaps in Content Analyzer. Use the tools  more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 5 on-line e-learning cbt (computer based)cd rom ...or have equivalent knowledge and have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Microsoft Repository Duration: 2 - 3 Hour(s) Match the components of Microsoft Repository architecture with their functions. Identify the benefits of Microsoft Repository. Save a DTS Package in Microsoft Repository. Identify the  more...
IIS 4 0 Creating Configuring a Web Server - Part 2 on-line e-learning cbt (computer based)cd rom ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the Microsoft Windows NT and Internet Information Server  more...
Exchange Server 5 5 Design Implementation - Part 5 on-line e-learning cbt (computer based)cd rom ... Administration (Course Series 73361-73363) and the first four courses in the series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet Protocols: POP3 and IMAP4 Duration: 2 - 3 Hour(s) Identify the functions of POP3 commands. Sequence the steps in an Exchange Server POP3 session. Identify the functions of IMAP4 commands. Identify the steps in  more...
NetWare 5 Administration - Part 5 on-line e-learning cbt (computer based)cd rom ...on. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Resources Duration: 3 - 4 Hour(s) Identify the benefits of Novell Directory Services (NDS) planning. Provide users with access to resources. Set the current  more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based)cd rom Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...
Windows 2000 Planning Implementing Active Directories - Part 1 on-line e-learning cbt (computer based)cd rom ...four part series that will provide IT professionals with the knowledge and skills necessary to plan and implement Microsoft Windows 2000 Active Directory in an enterprise environment. At the completion of this course, students will learn to identify the key features and components of Active Directory; identify the physical structure and security features of Active Directory; locate the  more...
Windows NT Server 4 0 Routing RAS - Part 3 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the  more...
NetWare Service and Support Upgrade - Part 5 on-line e-learning cbt (computer based)cd rom ...etWare. In addition, students should have taken the first four parts of this series (courses 82211-14). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Troubleshooting the Server Duration: 2 - 3 Hour(s)  more...
Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing on-line e-learning cbt (computer based)cd rom ...or have equivalent knowledge and have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes to Notes Mail Routing Duration: 1 - 2 Hour(s) Identify the characteristics of a mail file. Identify the characteristics of MAIL.BOX. Match the functions of a router with the situations in which the functions are performed.  more...
SQL and PL SQL Basic SELECT on-line e-learning cbt (computer based)cd rom ... to define single-row functions. Demonstrate the use of four character functions; LOWER, UPPER, INITCAP, and LENGH. Demonstrate the use of three number functions; ROUND, TRUNC, and MOD. Demonstrate the use of data functions. Demonstrate the use of data type conversion functions. C ontent Emphasis Skills-Based A udience Application developers, database administrators,  more...
SQL and PL SQL Data Retrieval Techniques on-line e-learning cbt (computer based)cd rom ...ultipleTables Duration: 1 - 2 Hour(s) Identify the four join types used to display data from more than one table. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Simplify a query by using a table alias in an equijoin. Retrieve rows from more than two  more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...tyles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define spot exchange rate. Follow guidelines for conforming to African business practices,  more...
Diversity Managing Diversity in the Workplace on-line e-learning cbt (computer based)cd rom ...ee levels of culture as defined by Schein. Identify the four stages of individual and organizational growth to understanding and leveraging diversity. Audience: Team leaders, supervisors, and managers of people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total  more...
Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention on-line e-learning cbt (computer based)cd rom ...e chained and migrated rows from a given table by using a four-step procedure. Reclaim the space from the high water mark by using an ALTER TABLE command. Query the results of an ANALYZE command to evaluate Oracle data block usage. Monitor the space used for an index by using the ANALYZE INDEX command. Rebuild an index without writing the redo log entries by using the ALTER INDEX command.  more...
Building Scalable Cisco Internetworks Part 4 on-line e-learning cbt (computer based)cd rom ...four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (BSCI 642-801). This course teaches the Border Gateway Protocol (BGP) and about manipulating routing updates. With multiple connections, the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can be complex. This course  more...
Windows 2000 Installation Config Admin --Part 5 Network Imp on-line e-learning cbt (computer based)cd rom ...dministration (Course Series 72410 - 72412) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Networks Duration: 2 - 3 Hour(s) Match the features of TCP/IP with the tasks accomplished by them in a specified situation. Identify the features of NetBEUI. Identify the features of NWLink. Match network protocols  more...
Windows 2000 Installation Config Admin --Part 5 Network Imp on-line e-learning cbt (computer based)cd rom ...dministration (Course Series 72410 - 72412) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Networks Duration: 2 - 3 Hour(s) Match the features of TCP/IP with the tasks accomplished by them in a specified situation. Identify the features of NetBEUI. Identify the features of NWLink. Match network protocols  more...
Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation on-line e-learning cbt (computer based)cd rom ...g client computers. Identify the ways of customizing the four installation options that are presented to users in RIS. Identify the ways in which maintenance and troubleshooting tools are configured in RIS. Identify the guidelines for activating RIS client support. Identify the guidelines for optimizing RIS server. Identify the options for securing and restricting RIS. Identify the  more...
Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt on-line e-learning cbt (computer based)cd rom ...dministration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address Translation (NAT) Duration: 1 - 2 Hour(s) Identify the information contained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation (NAT)  more...
Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt on-line e-learning cbt (computer based)cd rom ...dministration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address Translation (NAT) Duration: 1 - 2 Hour(s) Identify the information contained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation (NAT)  more...
Designing Cisco Network Service Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...four main areas that are covered by this course are: designing QoS, designing IP multicast services, and designing Virtual Private Networks. Case Studies support the instruction in each of these areas. Learn To: Identify features of network security policies. Identify the steps involved in the network security process. Identify elements of a Cisco security solution.  more...
SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks on-line e-learning cbt (computer based)cd rom ...syntax. In addition, learners should have taken the first four parts of this series (73480-73483). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American English Total Learning Time 7 hours 73484 Objectives Unit 1: Transferring Data 3 hours o Identify guidelines for  more...
Strategic Sales Building the Executive Relationship on-line e-learning cbt (computer based)cd rom ...xecutive Relationship, you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales, and you will learn how to build your credibility when selling at the executive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on those needs.  more...
C Programming for the Microsoft NET Platform Part 5 on-line e-learning cbt (computer based)cd rom ...rategy. In addition, learners should have taken the first four parts of this series (72711-72714). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72715 Objectives Unit 1: Operators, Delegates, and Events  more...
Balanced Scorecard Implementing on-line e-learning cbt (computer based)cd rom ... to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your balanced scorecard. Learn To: Identify strategic measurements and relate them to the balanced scorecard model. Identify the steps to  more...
BizTalk Server 2000 Part 4 Components Solutions Troubleshooting on-line e-learning cbt (computer based)cd rom ...fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect, it presents a type of practical application of much of the material  more...
Oracle9i SQL Data Retrieval Techniques on-line e-learning cbt (computer based)cd rom ...o create customized queries. Learn To: o Identify the four Oracle join types used to display data from more than one table. o Identify a Cartesian product. o Retrieve rows from two tables by using an equijoin. o Identify the features of a group function. o Write SQL statements that contain common group functions. o Manage null values when using group functions in a SQL statement.  more...
Self Development Increasing Your Assertiveness on-line e-learning cbt (computer based)cd rom ...elf-fulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression of anger. Express anger constructively. Identify passive, assertive, and aggressive nonverbal communication. Strengthen assertiveness using six  more...
Self Development Developing Rapport Through Communication on-line e-learning cbt (computer based)cd rom ... improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the writing process. Simulation Overview: In this simulation, you will meet with Kathy Fuller, one of Icon's veteran Customer Service  more...
Oracle9i Database Admin Manage Security on-line e-learning cbt (computer based)cd rom ...onals. Additionally, learners should have taken the first four parts of this series (64311-64314). Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures, Functions, and Packages (61114), Oracle PL/SQL: Database Programming  more...
Oracle SQL PL SQL Using Procedure Builder Curriculum on-line e-learning cbt (computer based)cd rom ...data management applications. This curriculum consists of four Skill Builder courses: Course 61110 Oracle SQL: Basic SELECT Statements Course 61111 Oracle SQL: Data Retrieval Techniques Course 61112 Oracle SQL: DML and DDL Course 61113 Oracle PL/SQL: Basics Certification: This curriculum will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified  more...
MS Win XP Install Admin Part 5 Disk File Mgt on-line e-learning cbt (computer based)cd rom ...valent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72514 Objectives Unit 1: Managing Disks 2 - 3 hours o Identify functions of Windows XP  more...
Defining Microsoft NET Solution Architectures Part 1 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases, with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the techniques of information  more...
MS Win XP Install Admin Part 5 Disk File Mgt on-line e-learning cbt (computer based)cd rom ...valent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72514 Objectives Unit 1: Managing Disks 2 - 3 hours o Identify functions of Windows XP  more...
Windows 2000 Network Mgt Part 5 Group Policy on-line e-learning cbt (computer based)cd rom ...70-218. In addition, learners should have taken the first four parts of the series (72515-72518) Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72519 Objectives Unit 1: Group Policy Structure and Operation 1 hour o Identify attributes of  more...
Business Travel Safety Forming a Corporate Travel Safety Program on-line e-learning cbt (computer based)cd rom ...program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours) Sequence the steps a company can take to prepare for travel emergencies. Sequence the steps a company should follow to respond to a travel emergency. Simulation  more...
i-Net Certification Curriculum on-line e-learning cbt (computer based)cd rom ...ecurity and business concepts. The curriculum consists of four Skill Builder courses. Courses 14186 i-Net+ a Part 1: Internet Basics and Infrastructure, 14187 i-Net+ a Part 2: Servers and Clients, 14188 i-Net+ a Part 3: Web Site Development and 14189 i-Net+ a Part 4: Security and Business Concepts. Learn To: See individual course descriptions for specific course  more...
i-Net Part 1 Internet Basics Infrastructure on-line e-learning cbt (computer based)cd rom ...four part series that introduces internetworking. It describes internetworking components and when to use them. This course also introduces the OSI Layer and TCP/IP, DNS hierarchical structure, and remote access protocols. Topics covered include network access points, ISPs and Internet backbone, and the Internet connectivity process. Learn To: o Sequence the stages in the evolution of the  more...
i-Net Part 2 Servers Clients Performance on-line e-learning cbt (computer based)cd rom ...four part series that presents students with instruction on the main Internet servers, application server providers, and how to configure and use Internet clients. The course also teaches about site monitoring procedures and client-side and server-side caching. Learn To: o Identify features and functions of a Web server. o Identify features and functions of an e-mail server. o Identify  more...
i-Net Part 3 Web Site Development on-line e-learning cbt (computer based)cd rom ...four part series that presents students with an overview of programming languages and database integration technologies. This course focuses on the basic HTML tags for Web site creation and Web site enhancement techniques; including adding interactivity, style sheets, and modern technologies. Web site testing and using search engines effectively are also covered. Learn To: o Identify  more...
Defining Microsoft NET Solution Architectures Part 2 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all critical points.  more...
i-Net Part 4 Security Business Concepts on-line e-learning cbt (computer based)cd rom ...four part series that presents students with an overview of Internet security and business concepts. this course covers possible areas of vulnerability and how to protect against viruses, restrict and control access, conduct auditing, and handle encryption. E-business and e-commerce concepts and models, managing transactions and instruction on language and marketing considerations and legal  more...
CIW Enterprise Specialist Part 5 CMP EJB Transactions Security on-line e-learning cbt (computer based)cd rom ...D0-442. In addition, learners should have taken the first four parts of the series, 87061 thru 87064. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 87065 Objectives Unit 1: CMP 2 - 3 hours o Identify characteristics of CMP. o Identify  more...
Creativity Innovation Fostering a Ceative Environment on-line e-learning cbt (computer based)cd rom Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...
Defining Microsoft NET Solution Architectures Part 2 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all critical points.  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of  more...
Defining Microsoft NET Solution Architectures Part 4 on-line e-learning cbt (computer based)cd rom ...fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design, and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course.  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...four-part curriculum that prepares the learner for Exam 70-300. The course is devoted to the coverage of the Physical Design phase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of  more...
Security Certification Curriculum on-line e-learning cbt (computer based)cd rom ... and operational security. This curriculum consists of four Skill Builder courses: CompTia Security+ Part 1: Security Concepts CompTia Security+ Part 2: Communication Security CompTia Security+ Part 3: Infrastructure Security CompTia Security+ Part 4: Cryptography and Operational Security Learn To See individual course descriptions for specific course objectives and scope.  more...
Understanding Wireless Sol Part 1 Wireless Fund WPANs on-line e-learning cbt (computer based)cd rom ... (WPAN, WWLANs, and WWANs) - WPANs - covering each of the four different WPAN types and then going into comprehensive detail on Bluetooth technology. Learn To To match the main types of wireless networks with their features. To identify developments in the history of wireless communications. To identify  more...
Business Finance Valuation of Stocks Bonds on-line e-learning cbt (computer based)cd rom ...our) • Differentiate among the four main types of bonds. • Identify advantages and disadvantages of the types of bonds. • Recognize types of specialized bonds. • Calculate the coupon interest payment for a bond. • Differentiate between a discount bond and a premium  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ...h and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ...h and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web  more...
Budgeting Operating Manufacturing Budgets on-line e-learning cbt (computer based)cd rom ...udgets (0.5 - 1 hour) Identify four sections in a manufacturing budget. Identify examples of flexible budgeting. Identify methods used to create a manufacturing budget. Identify a variance as either a volume or a rate variance. Identify types of information that can be  more...
Economics Products and Markets on-line e-learning cbt (computer based)cd rom ... profits in the long run. Identify four types of economic market. Simulation Overview: In this simulation, you will meet with Janet Porter, Operations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of  more...
Emotional Intelligence Developing Emotional Intelligence Skills on-line e-learning cbt (computer based)cd rom ...ntelligence (0.5 - 1 hour) Given four statements, identify the correctly paraphrased statement. State facts and use paraphrasing when communicating with others. Identify two dangers of nonverbal communication. List the ways to assert yourself without being antagonistic. Apply  more...
Grammar Skills Writing Effectively on-line e-learning cbt (computer based)cd rom ...of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. To identify features of clauses. To match sentence classes with their descriptions.  more...
Effective Presentations Planning a Presentation on-line e-learning cbt (computer based)cd rom ...ods of audience analysis. Identify four benefits gained when using supporting materials. Use six types of supporting materials effectively. Simulation Overview: In this simulation, you will meet with Phyllis Bannon, Icon International's East Coast Vice President of Marketing, and Bruce Madison, Icon's  more...
Effective Presentations Essentials of Persuasion on-line e-learning cbt (computer based)cd rom ...g three major sections. Accomplish four essential goals when presenting an introduction. Organize presentations according to seven possible goals. Accomplish three goals when presenting a conclusion. Simulation Overview: In this simulation, you will meet with Marcus Robinson, one  more...
Effective Presentations The Presentation Process on-line e-learning cbt (computer based)cd rom ...stions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. Apply three guidelines for using visual aids during your presentation. Apply four steps to properly answer a question during your  more...
Advanced Interpersonal Communication Building Relationships on-line e-learning cbt (computer based)cd rom ...unication style. Identify the four types of secondary communication style. Interact with an individual who displays a specific secondary communication style. Identify the types of nonverbal communication. Apply guidelines to establish credibility. Avoid  more...
Defining Microsoft NET Solution Architectures parat 4 on-line e-learning cbt (computer based)cd rom ...fourth of a four-part curriculum that prepares the learner for Exam 70-300. This course focuses on security considerations within the solution design, and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course.  more...
Communicating w Difficult People Working with Difficult Employees on-line e-learning cbt (computer based)cd rom ... Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate between supportive and defensive language. Apply the HELP acronym to prevent negative situations caused by difficult behavior.  more...
Communicating w Difficult People Communicating with Your Manager on-line e-learning cbt (computer based)cd rom ... Recognize the characteristics of the four types of difficult personalities. Identify proper guidelines to interact with each difficult personality type. Select proper steps when reacting to a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust.  more...
Excellence in Service Building Lasting Customer Relationships on-line e-learning cbt (computer based)cd rom ...uild loyalty through emotional attachment; and follow the four stages of loyalty. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2  more...
Implementing Wireless LANs Curriculum on-line e-learning cbt (computer based)cd rom ...to perform a site survey. This curriculum consists of four Skill Builder courses: Implementing Wireless LANs: Part 1(Concepts and Technologies) Implementing Wireless LANs: Part 2(Components and Configuration) Implementing Wireless LANs: Part 3(Security) Implementing Wireless LANs: Part 4(Site Design and Installation) Learn To See individual course descriptions for specific  more...
Customer Relationship Mgt Fundamentals of CRM on-line e-learning cbt (computer based)cd rom ... steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market  more...
Customer Relationship Mgt Implementing CRM on-line e-learning cbt (computer based)cd rom ...nd their families. With revenue down in three of the past four years, the Board received a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your  more...
Sexual Harassment Resolving Sexual Harassment Claims on-line e-learning cbt (computer based)cd rom ... alleged harasser. Follow the four steps for interviewing a third party. Identify the elements investigators should consider when evaluating evidence. Identify the actions a company should take if a claim of sexual harassment is determined to be true. Audience The target audience for this program is HR  more...
Workplace Aggression Taking a Proactive Approach on-line e-learning cbt (computer based)cd rom ...ee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience Managers who want to learn how to successfully establish a workplace aggression policy and use proactive hiring techniques. Deployment Options e-Learning Accreditation  more...
Recruiting Retention Staffing Your Organization on-line e-learning cbt (computer based)cd rom ...ment (0.5 - 1 hour) Identify the four elements assessed in a SWOT analysis. Identify the six positive outcomes of human resource planning. Analyze workplace strengths, weaknesses, opportunities, and threats. Identify the five steps in human resource planning. Identify two  more...
Java for Procedural Programmers Curriculum on-line e-learning cbt (computer based)cd rom ... within a software system. This curriculum consists of four Skill Builder courses: Java for Procedural Programmers: Object Technology Java for Procedural Programmers: Life Cycle and Methodology Java for Procedural Programmers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope.  more...
Java for Procedural Programmers Curriculum on-line e-learning cbt (computer based)cd rom ... within a software system. This curriculum consists of four Skill Builder courses: Java for Procedural Programmers: Object Technology Java for Procedural Programmers: Life Cycle and Methodology Java for Procedural Programmers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope.  more...
Human Resource Law Management s Role on-line e-learning cbt (computer based)cd rom ... ways to ease dismissals. Use four steps to communicate with your company's legal department. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...
Human Resource Law Americans With Disabilities Act on-line e-learning cbt (computer based)cd rom ... To Identify the four terms of ADA protection. Given a situation, identify the reasons a candidate is qualified to perform a job. Sequence the steps used to identify reasonable accommodations. In a given scenario, determine if a reasonable accommodation can be made.  more...
Human Resource Law Equal Employment Opportunity Law on-line e-learning cbt (computer based)cd rom ...complaint procedure. Identify four outcomes to an EEOC investigation. Select the remedies to a finding of discrimination. Identify ways to prevent employee claims. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning  more...
Human Resource Law Family Medical Leave Act on-line e-learning cbt (computer based)cd rom ...ional disruptions. Select the four guidelines employers can take to comply with FMLA. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4  more...
Excel 2003 Curriculum on-line e-learning cbt (computer based)cd rom ...on in basic Excel skills. This curriculum consists of four Skill Builder courses: Microsoft Excel 2003: Fundamentals Microsoft Excel 2003: Proficient User Microsoft Excel 2003: Expert Part 1 Microsoft Excel 2003: Expert Part 2 Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience will range from new users to  more...
Leadership Development Goal Setting on-line e-learning cbt (computer based)cd rom ...ools used to meet goals. Recognize four causes of goal-centered stress. Use goals to reduce stress. Simulation Overview: In this simulation, you are meeting with the Sales, Product, and Information Systems Managers of your organization's Dallas branch to discuss an important deadline that was recently  more...
Managerial Leadership Creating a Vision on-line e-learning cbt (computer based)cd rom ...ting a vision statement. Apply the four guidelines for writing a vision statement. Simulation Overview: In this simulation, you will meet with Travis Peterson, Icon's Project Manager, Robin Carlson, one of Icon's Product Managers, and Bruce Madison, Icon's Director of Information Services. As a Project Manager for the new  more...
Business Problem Solving The Problem Solving Process on-line e-learning cbt (computer based)cd rom ... Manager, and the Sales Manager for the I-Grill line. The four of you need to create an information collection plan and identify the root cause of the quality problem. Unit 2: Committing to a Solution (0.5 - 1 hour) Select the parts of the second phase of the problem-solving process. Select process-based strategies for generating solutions.  more...
Delegation Monitoring Evaluating Results on-line e-learning cbt (computer based)cd rom In "Delegation: Monitoring and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the  more...
Essentials of Management Succeeding as a New Manager on-line e-learning cbt (computer based)cd rom ...ing with your employees. Cover the four appropriate topics when discussing expectations with your employees. Respond correctly when you do not know the answer to an employee's question. Meet successfully with your employees on an individual basis. Follow five guidelines that will help you become more  more...
Essentials of Management Maintaining a Productive Workplace on-line e-learning cbt (computer based)cd rom ... Define productivity. List the four fundamental input-output relationships. Name the two main influences that can improve productivity. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions,  more...
Change Management Adapting to Change on-line e-learning cbt (computer based)cd rom ... Information (0.5 - 1 hour) List four truths about change. Identify three common misconceptions about change. Differentiate between change and transition. List the three phases of the transition process. Simulation Overview: In this simulation, you will  more...
Facilitation The Effective Facilitator on-line e-learning cbt (computer based)cd rom ...ave been declining steadily over the last six months. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3: Facilitative Strategies (0.5 - 1 hour) Facilitate a meeting using verbal  more...
Facilitation The Facilitation Process on-line e-learning cbt (computer based)cd rom ...ers who want to learn how to facilitate a team during the four stages of team development. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Define  more...
Total Quality Management Principles on-line e-learning cbt (computer based)cd rom ...stomer needs map. Identify the four stages of team development. Identify steps in developing a methodology for process improvement. Identify steps for generating a quality-planning roadmap. Identify guidelines for developing a training plan for quality. Audience This curriculum is  more...
Managing Performance Establishing a Peformance Plan on-line e-learning cbt (computer based)cd rom ...ve performance goals. Given a four-step process, provide positive feedback. Given a five-step process, provide constructive feedback. Coach your employees. Audience Managers and supervisors who want to understand the process for establishing a performance plan for their employees. Deployment Options  more...
Coaching Building Relationships on-line e-learning cbt (computer based)cd rom ...ctives: (1 - 1.5 hours) Identify four reasons why some managers avoid coaching. Identify the characteristics that differentiate coaching from managing. Select the characteristics of a good coach. Establish a coaching relationship with an employee by following recommended actions.  more...
Coaching Applying the Coaching Process on-line e-learning cbt (computer based)cd rom ...s (0.5 - 1.5 hours) Identify the four questions you must ask in order to establish your coaching objectives. Set effective coaching objectives. Differentiate between performance goals and long-term end goals. Set appropriate goals when coaching employees. Communicate goals and  more...
Coaching Communicating with Employees on-line e-learning cbt (computer based)cd rom ...lyzing body language. Use the four types of questions effectively while coaching. Follow the steps for conducting face-to-face meetings with problem employees. Use the appropriate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts  more...
Business Ethics Ethical Decision Making on-line e-learning cbt (computer based)cd rom ...s Ethics (0.5 - 1 hour) Identify four common reasons that ethical problems occur. Identify common influences in the decision making process. Identify common ethical dilemmas. Solve an ethical problem using the decision-making process. Simulation Overview:  more...
Business Ethics Organizational Ethics on-line e-learning cbt (computer based)cd rom ...cuting an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To Demonstrate the principles for highly effective firms. Identify the steps in creating a corporate code of ethics. Identify ways  more...
Managing Generations in the Workplace Recruitment Retention on-line e-learning cbt (computer based)cd rom ...tention you will learn strategies for recruiting from the four workplace generations. It outlines different generational traits, explains what strengths each generation will bring to the interview process, offers interviewing strategies, and teaches how best to approach orientation and retention for intergenerational recruits. Learn To Identify guidelines to  more...
Managing Change Implementing the Change Process on-line e-learning cbt (computer based)cd rom ...nicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled, logical manner. You will learn the processes you must follow to analyze a situation, prepare a plan for change, implement action, and monitor the progress of a change. Learn To Develop a change vision.  more...
Managing Change Managing Yourself Through Change on-line e-learning cbt (computer based)cd rom ... exploration phase. Apply the four guidelines for managing the uncertainty of the exploration phase. Apply the four strategies for managing the new beginnings phase. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...
Word 2003 Curriculum on-line e-learning cbt (computer based)cd rom ...ion in basic Word skills. This curriculum consists of four Skill Builder courses: Microsoft Word 2003: Fundamentals Microsoft Word 2003: Proficient User Microsoft Word 2003: Expert Part 1 Microsoft Word 2003: Expert Part 2 Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience will range from new users to power  more...
Advanced Project Mgmt Setting Up a Project Office on-line e-learning cbt (computer based)cd rom ...rogram and portfolio. Identify the four factors that influence the size and functions of a project office. Identify project office characteristics that can address the factors that influence its size and function. Identify the roles of the project office steering committee. Simulation: In this simulation  more...
Advanced Project Mgmt Project Management Maturity on-line e-learning cbt (computer based)cd rom ...esponsibilities that are new to a project office at level four maturity. Identify portfolio management functions a project office would have at maturity level five. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the  more...
Team Management High Performance Teams on-line e-learning cbt (computer based)cd rom ... In this simulation, you will be leading four team members thorough a project to coordinate the development and release of a new product before one of your competitors unveils a similar model. You will need to help your team define and commit to its overall goal for the project. Unit 3: Resolving Conflict (0.5 - 1 hour) Understand the benefits of team  more...
Team Conflict Working in Diversified Teams on-line e-learning cbt (computer based)cd rom Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...
Team Participation Teamwork Fundamentals on-line e-learning cbt (computer based)cd rom ...priate ground rules. Recognize the four stages of team building. Realize how the stages of team building can benefit teams. Simulation Overview: In this simulation, you are the Operations Manager on a quality control team discussing how to reduce J & R, Inc.'s customer response time. While researching  more...
Team Participation Team Communication on-line e-learning cbt (computer based)cd rom In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors  more...
Team Participation Decision Making in Teams on-line e-learning cbt (computer based)cd rom ...hrough an Enterprise Resource Plan implementation and the four of you need to identify what type of system will be beneficial to your departments. The idea has been presented to implement a better system to analyze the return on investment from the company's advertising. Unit 3: The Consensus Process (0.5 - 1 hour) Identify four tasks that prepare teams to use  more...
Virtual Teams The Fundamentals on-line e-learning cbt (computer based)cd rom ...nges of teleworking. Identify four ways virtual team members can communicate. Select technologies that best address a virtual team's needs. Apply techniques to overcome a virtual team's cultural challenges. Follow guidelines to enhance trust among virtual team members. Audience  more...
Virtual Teams Participating in Virtual Meetings on-line e-learning cbt (computer based)cd rom ...cipating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to  more...
Virtual Team Mgmt Developing Virtual Teams on-line e-learning cbt (computer based)cd rom ...correct descriptions. Identify the four factors that influence the type of technology used to communicate in a virtual team. Simulation Overview: In this simulation, you will meet with Carla Jackson, a Marketing Manager, to discuss virtual teams. You were recently promoted into a managerial position, and one of your first  more...
Virtual Team Mgmt Managing Virtual Team Relationships on-line e-learning cbt (computer based)cd rom ...functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate collaborative efforts into  more...
Virtual Team Mgmt Coaching Virtual Team Members on-line e-learning cbt (computer based)cd rom ...ment. Learn To Identify four actions that can enhance the communication process among virtual team members. Sequence the six steps for resolving team conflict. Follow the steps of the coaching process to improve a virtual team member's performance. Sequence the five steps for  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom ... market position. Identify the four types of analyses that should be conducted before creating a marketing plan. Identify methods for implementing marketing strategies. Select the purpose of considering target markets when creating marketing plans. Identify the characteristics of an  more...
Cross-Functional Teams Cross-Functional Team Development on-line e-learning cbt (computer based)cd rom ...e team communication. Identify the four steps for communicating outside of meetings. Identify the seven steps for facilitating a team meeting. Facilitate a team meeting. Simulation Overview: In this simulation, you will be meeting with Monica Washington, Icon's Sales Manager, Terry  more...
Essentials of Business Law Cyberlaw on-line e-learning cbt (computer based)cd rom ...earn To Identify four factors that make enforcing the law in cyberspace difficult. Identify the circumstances in which electronic communication can serve as evidence in court. Choose established cyberspace regulations. Identify the reasons why Internet advertising can become  more...
Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5 on-line e-learning cbt (computer based)cd rom ...l Basic 6.0. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Optimizing Applications Duration: 2 - 3 Hour(s) Write code to save application settings to the Registry. Write code to retrieve application settings from the Registry. Add the VB Resource Editor to the Tools menu. Create a  more...
Visual Basic 6 0 Designing Implementing Distributed Applications - Part 5 on-line e-learning cbt (computer based)cd rom ...e databases. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: ActiveX Document Duration: 1 - 2 Hour(s) Identify the benefits of using ActiveX documents. Create a new ActiveX document project. Compile an ActiveX document. Convert a specified form of a project into an ActiveX document to  more...
IIS 4 0 Creating Configuring a Web Server - Part 4 on-line e-learning cbt (computer based)cd rom ...four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the features of Microsoft Index Server. Identify the features  more...
Oracle8 Database Administration - Manage Security on-line e-learning cbt (computer based)cd rom ...14. In addition, participants should have taken the first four parts of the Oracle8 Database Administration series, courses 61311, 61312, 61313, and 61314. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Users Duration: 1.5 - 2 Hour(s) Match the components of a security domain with their functions. Sequence the steps for creating a user. Create  more...
Windows NT 4 0 Administration Curriculum on-line e-learning cbt (computer based)cd rom ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C ontent Emphasis Skills-Based A udience This series is intended for professionals seeking MCSE  more...
Lotus Domino R5 Development Part 5 Adv Application Development on-line e-learning cbt (computer based)cd rom ...otes/Domino. Participants should have completed the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Workflow Duration: 1 - 2 Hour(s) Identify the functions of groupware. Match the elements of a workflow application with the workflow for a specific business process. Sequence the steps for mail routing in a single domain. Create  more...
Windows NT 4 0 Core Technologies Support Curriculum on-line e-learning cbt (computer based)cd rom ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 922 Supporting Microsoft Windows NT 4.0 Core Technologies C ontent Emphasis Skills-Based A udience This course series is intended for  more...
Windows NT 4 0 Core Technologies Support - Part 1 on-line e-learning cbt (computer based)cd rom ...four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot  more...
Windows NT 4 0 Core Technologies Support - Part 2 on-line e-learning cbt (computer based)cd rom ...four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot  more...
Windows NT 4 0 Core Technologies Support - Part 3 on-line e-learning cbt (computer based)cd rom ...four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot  more...
Windows NT Server 4 0 Routing RAS - Part 1 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install RIP. Configure RIP event logging and  more...
Windows NT Server 4 0 Routing RAS - Part 2 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of OSPF and routing tables. Configure and manage a single OSPF area. Configure multiple OSPF areas and virtual links. Configure OSPF for external routing. C  more...
Windows NT Server 4 0 Routing RAS - Part 4 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR. Identify the services suited and the steps for  more...
Wndows NT Server 4 0 Enterprise Curriculum on-line e-learning cbt (computer based)cd rom ...osoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 689 Supporting Windows NT 4.0 Enterprise C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE  more...
Windows NT Server 4 0 Troubleshooting in the Enterprise on-line e-learning cbt (computer based)cd rom ...ies (courses 71410, 71411, 71412 and 71413) and the first four courses in this series. T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Troubleshooting from an Architectural Perspective Duration: 0.5 - 2 Hour(s) Identify the steps of the troubleshooting methodology and the components of the Windows NT executive. Identify the function of the Windows NT  more...
Windows NT Server 4 0 Routing RAS - Part 1 on-line e-learning cbt (computer based)cd rom ...four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install RIP. Configure RIP event logging and  more...
SAP R 3 3 0 Fundamentals on-line e-learning cbt (computer based)cd rom ...lity and capabilities of the SAP R/3 system. Define the four parts of the SAP R/3 system environment: SAP Technology. Kernal System. Interfaces. Application Modules. Understand the modular structure of the R/3 system. Define the four standard modules: Logistics. Finance and Accounting. Human Resources. Workflow Management. Understand how the integrated R/3  more...
Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing on-line e-learning cbt (computer based)cd rom ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the protocols IPX/SPX and SNA.  more...
Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing on-line e-learning cbt (computer based)cd rom ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the protocols IPX/SPX and SNA.  more...
Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access on-line e-learning cbt (computer based)cd rom ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS), and Connection Manager. Participants will also  more...
Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access on-line e-learning cbt (computer based)cd rom ...four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS), and Connection Manager. Participants will also  more...
Windows 2000 Designing a Network Infrastructure--Part 3 WANS on-line e-learning cbt (computer based)cd rom ...four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and Windows 2000 multicast  more...
Windows 2000 Designing a Network Infrastructure--Part 3 WANS on-line e-learning cbt (computer based)cd rom ...four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and Windows 2000 multicast  more...
Windows 2000 Upgrading from Windows NT 4 0--Part 1 on-line e-learning cbt (computer based)cd rom ...this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration Parts 1 - 3 72413 - 72420 Microsoft Windows 2000 Installation, Configuration, and Administration Parts 1 - 8 72421 - 72425 Microsoft Windows 2000 Network Infrastructure  more...
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