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Four Stages Training Seminars and Classes
From Serebra Learning Corporation
Handling Contacts Professionally Maximize Call Performance 1
 This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...ITIL Continuity and Availability Management
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and more...Total Quality Management Principles
In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality more...Analyzing the Market
This course will walk you through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and more...Linux Troubleshooting
To describe how to troubleshoot local system and networking issues in Linux Students wishing to acquire the intermediate skills required as a Linux system administrator more...
From 123-CBT Computer Based Training
Diversity Managing Diversity in the Workplace
 ...ee levels of culture as defined by Schein. Identify the four stages of individual and organizational growth to understanding and leveraging diversity. Audience: Team leaders, supervisors, and managers of people. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total more...Excellence in Service Building Lasting Customer Relationships
...uild loyalty through emotional attachment; and follow the four stages of loyalty. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 more...Facilitation The Facilitation Process
...ers who want to learn how to facilitate a team during the four stages of team development. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Define more...Total Quality Management Principles
...stomer needs map. Identify the four stages of team development. Identify steps in developing a methodology for process improvement. Identify steps for generating a quality-planning roadmap. Identify guidelines for developing a training plan for quality. Audience This curriculum is more...Team Participation Teamwork Fundamentals
...priate ground rules. Recognize the four stages of team building. Realize how the stages of team building can benefit teams. Simulation Overview: In this simulation, you are the Operations Manager on a quality control team discussing how to reduce J & R, Inc.'s customer response time. While researching more...Virtual Teams Participating in Virtual Meetings
...g's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's decision-making process. Apply techniques to overcome challenges virtual team members encounter when making decisions. Audience Individuals who want to learn how to use various tools to more...Mentoring Developing Your Mentoring Skills
...a mentor should have. Identify the four stages of a mentoring relationship. Select the four styles of mentoring you should avoid. Choose a way to mentor based on a given scenario. Simulation Overview: In this simulation, you will be meeting with Roger McAlister, a Sales Manager; more...
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