Online Four Steps eLearning

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Self Development Developing Rapport Through Communication ... improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the writing process. Simulation Overview: In this simulation, you will meet with Kathy Fuller, one of Icon's veteran Customer Service  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours) Sequence the steps a company can take to prepare for travel emergencies. Sequence the steps a company should follow to respond to a travel emergency. Simulation  more...

Effective Presentations The Presentation Process ...stions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. Apply three guidelines for using visual aids during your presentation. Apply four steps to properly answer a question during your  more...

Customer Relationship Mgt Fundamentals of CRM ... the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market intelligence enterprise.  more...

Sexual Harassment Resolving Sexual Harassment Claims ... alleged harasser. Follow the four steps for interviewing a third party. Identify the elements investigators should consider when evaluating evidence. Identify the actions a company should take if a claim of sexual harassment is determined to be true. Audience The target audience for this program is HR  more...

Workplace Aggression Taking a Proactive Approach ...ee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience Managers who want to learn how to successfully establish a workplace aggression policy and use proactive hiring techniques. Deployment Options e-Learning Accreditation  more...

Human Resource Law Management s Role ... ways to ease dismissals. Use four steps to communicate with your company's legal department. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...

Delegation Monitoring Evaluating Results In "Delegation: Monitoring and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the  more...

Managing Change Implementing the Change Process ...nicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled, logical manner. You will learn the processes you must follow to analyze a situation, prepare a plan for change, implement action, and monitor the progress of a change. Learn To Develop a change vision.  more...

Cross-Functional Teams Cross-Functional Team Development ...e team communication. Identify the four steps for communicating outside of meetings. Identify the seven steps for facilitating a team meeting. Facilitate a team meeting. Simulation Overview: In this simulation, you will be meeting with Monica Washington, Icon's Sales Manager, Terry  more...

Achieving Success Without Authority Focusing on Results Achieving Success Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.  more...

Customer Relationship Management - Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online ...and what to do if someone seems unfit for duty. Using the Four Steps of Constructive Confrontation and Documentation developed by the U. S. Navy and in practice nationally over the last fourteen years, supervisors can now take action knowing they are protecting everyone. Supervisors will know not only how and when to do reasonable suspicion/ cause testing but why they need to do it. Included  more...