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From 123-CBT Computer Based Training
Customer Relationship Management - Fundamentals of CRM on-line e-learning cbt (computer based) Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based)cd rom Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...tyles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define spot exchange rate. Follow guidelines for conforming to African business practices,  more...
Economics Products and Markets on-line e-learning cbt (computer based)cd rom ... profits in the long run. Identify four types of economic market. Simulation Overview: In this simulation, you will meet with Janet Porter, Operations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of  more...
Grammar Skills Writing Effectively on-line e-learning cbt (computer based)cd rom ...of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. To identify features of clauses. To match sentence classes with their descriptions.  more...
Advanced Interpersonal Communication Building Relationships on-line e-learning cbt (computer based)cd rom ...unication style. Identify the four types of secondary communication style. Interact with an individual who displays a specific secondary communication style. Identify the types of nonverbal communication. Apply guidelines to establish credibility. Avoid  more...
Communicating w Difficult People Working with Difficult Employees on-line e-learning cbt (computer based)cd rom ... Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate between supportive and defensive language. Apply the HELP acronym to prevent negative situations caused by difficult behavior.  more...
Communicating w Difficult People Communicating with Your Manager on-line e-learning cbt (computer based)cd rom ... Recognize the characteristics of the four types of difficult personalities. Identify proper guidelines to interact with each difficult personality type. Select proper steps when reacting to a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust.  more...
Customer Relationship Mgt Fundamentals of CRM on-line e-learning cbt (computer based)cd rom ...to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. Learn To Identify the steps for creating loyal customers. Identify the goals of a market intelligence  more...
Coaching Communicating with Employees on-line e-learning cbt (computer based)cd rom ...lyzing body language. Use the four types of questions effectively while coaching. Follow the steps for conducting face-to-face meetings with problem employees. Use the appropriate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts  more...
Virtual Teams Participating in Virtual Meetings on-line e-learning cbt (computer based)cd rom ...cipating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom ... market position. Identify the four types of analyses that should be conducted before creating a marketing plan. Identify methods for implementing marketing strategies. Select the purpose of considering target markets when creating marketing plans. Identify the characteristics of an  more...
Moving from Technical Professional to Mgr Series Managing Personnel on-line e-learning cbt (computer based)cd rom ...uilding (0.5 - 1.5 hours) Identify characteristics of four types of team. Identify the stages of team development. Identify team roles. Identify methods for determining team training needs. Identify some benefits of non-technical training. Identify skills required for effective teamwork. Identify potential team problems. Identify positive and negative consequences of  more...
From Serebra Learning Corporation
The Territorial Account Sales Approach on-line e-learning cbt (computer based) A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,  more...
Customer Relationship Management Fundamentals of CRM on-line e-learning cbt (computer based) Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...
Making Group Decisions Working Together on-line e-learning cbt (computer based) This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively.  more...
Managing in a Global Business Environment on-line e-learning cbt (computer based) Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic  more...
Behavior Putting Your Best Foot Forward on-line e-learning cbt (computer based) Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...
OS 390 MVS ESA Fundamentals of VSAM Part I on-line e-learning cbt (computer based) ...s for application programs that request its services, the four types of VSAM datasets, followed by a detailed explanation of the VSAM entry-sequenced dataset. The course then examines the physical organization of a VSAM ESDS, including a close look at a control interval. The structure and components of a KSDS is discussed, which leads to the introduction of the third type of VSAM dataset -RRDS.  more...
The Professional Teller: Handling Customer Accounts on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should take  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based) Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and  more...
Virtual Teams: Participating in Virtual Meetings on-line e-learning cbt (computer based) In Virtual Teams: Participating in Virtual Meetings participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions.  more...
From Power-Tech Engineers, Inc
Primavera 6 Project Management Scheduling Course instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedworkshop / seminar This Customized Primavera P6 On-Line/ Class Based Course is according to the standard of Oracle-Primavera P6 ver 6. 2 and is of two levels combined together: 1. Project Management in Primavera P6 (102) 2. Advanced Project Management in Primavera P6 (106-P) Project Management in Primavera P6 What you will learn at your ease: Project Management in P6 Client-Server provides hands-on  more...
From Teach Me IT
Troubleshooting PC-related Problems on-line e-learning cbt (computer based)study at home ... this course, the student will be able to: identify the four types of diagnostic software identify the types of problems related to the BIOS troubleshoot problems related to file system take steps to prevent a system from crashing resolve memory and hardware conflicts resolve other Windows 98/2000/XP conflicts resolve virus problems on Windows 98/2000 troubleshoot problems related to  more...
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