From Serebra Learning Corporation
Solutions Development Discipline - Part 1 


This course is the first part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
more...
Solutions Development Discipline - Part 2 


This course is the second part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
more...
Solutions Development Discipline - Part 3 


This course is the final part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
more...
The Inbound Call Center 
...bound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the
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The Life Cycle of an IT Project 
...nces of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement specific guidelines, methodologies, and processes that will decrease the risk of something going wrong and increase your chances of a successful project. "
The Life Cycle of an IT Project" will give you the knowledge and skills you need
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Successful Coaching Relationships 
...commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of styles to suit both the situation and the personality of the coachee. This course shows learners what fosters a productive coaching relationship and what prevents such relationships. The course analyzes the role of the coach and examines learning styles to see how adults approach learning tasks
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Selecting the Best Applicant 
...e information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision making, and confirm and ratify your decision with other people who know the candidate. Put that all together, and you will have the best possible recipe for choosing the best applicants. Managers, team leaders, and human resource
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Total Quality Management Fundamentals 
In Total Quality Management Fundamentals you will learn concepts and the history of
Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change
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Lean Concepts 
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to
Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Six Sigma Introduction 
...fill. This course will introduce you to a straightforward framework for satisfying your customers, reducing waste, and increasing efficiency and quality in your organization. You will then examine how you can meet
Six Sigma challenges and the skills you will need to grow in a Six Sigma organization. As a result of taking this course, you will have an internal understanding of Six Sigma. You
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Developing and Deploying Strategic Plans 
Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an
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Building a Quality Management System 
...ality
Management System (
QMS) model which is a conceptual framework for the
ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an
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Scoping Your Internet Project Evaluate Statistics 
This course shows learners how statistics can be used most effectively in eMarketing. Several guidelines also help to further simplify the process by providing a solid framework for reviewing statistics. Professionals who want to create and promote an online marketing strategy
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Advanced HTML Design Elements 
To describe, and equip students to use, advanced
HTML elements such as complex tables, frames and framesets, metadata and the
META tag, and style sheets
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Developing an Application Using User-Centered Design 
To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Testing and Instrumenting C Applications 
To introduce the concepts of software testing and debugging and to describe the use of the
Debug and
Trace programmatic classes in the .NET Framework class library and the
Visual Studio .NET and
SDK interactive debuggers
Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing
MCAD or
MCSD .NET
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Testing and Instrumenting Web Applications in C 
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in
Visual Studio .NET or pursuing
MCAD or
MCSD .NET certification
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Planning and Starting the Deployment of a NET web Application 
To outline the primary considerations and decisions that a developer needs to make when planning the deployment of a .NET web application, and to explain the appropriate use and installation of private and shared assemblies in that deployment
Application developers with experience in
Visual Basic .NET who wish to become familiar with the deployment process in the .NET Framework, especially those
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Application Deployment in NET 
To describe all available deployment options for packaging and distribution
Application developers with experience in
Visual Basic .NET who wish to become familiar with the deployment process in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
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C 2005 Serialization and I O 
To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O Employees, consultants, and students that are preparing for the
Technology Specialist:
Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (
70-536)
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Web-form Creation with C 2005 and ASP NET 2 0 
To create web forms with server controls, event handlers, state-management capabilities, navigation controls, validation features, globalization, and accessibility features, to configure web-application settings, to redirect users to other web pages, and to optimize pages
Individuals who wish to use the .NET Framework 2.0 with
Visual Studio 2005, C# 2005, and
ASP.NET 2.0 to develop web-based
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Web-form Creation with Visual Basic 2005 and ASP NET 2 0 
To create web forms with server controls, event handlers, state-management capabilities, navigation controls, validation features, globalization, and accessibility features, to configure web-application settings, to redirect users to other web pages, and to optimize pages
Individuals who wish to use the .NET Framework 2.0 with
Visual Studio 2005,
Visual Basic 2005, and
ASP.NET 2.0 to develop
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Security with C 
To show how to make assemblies secure through code access and role-based security All .NET application developers
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Security with VB NET 
To show how to make assemblies secure through code access and role-based security All .NET application developers
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Windows Forms and Controls in C 
To explain how to work with
Windows Forms and controls in C# Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
more...
Customizing Controls and Events in C 
To demonstrate how to customize controls and add event handling to a C# Windows application
Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
more...
Input Validation and Error Handling in C 
To demonstrate how to validate user input and provide error handling for a C# Windows application
Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
more...
Adding Services and Components in C 
To demonstrate how to add services and components in C# Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
more...
Printing Help Accessibility Localization and Globalization in C 
To explain how to implement accessibility, user assistance, printing, localization, and globalization features in a C# Windows application
Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer
more...
Customizing Controls and Events in VB NET 
To demonstrate how to customize controls and add event handling to a VB.NET Windows application
Application developers with some experience in
Visual Basic .NET who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET
more...
Adding Services and Components in VB NET 
To demonstrate how to add services and components in VB.NET Application developers with some experience in
Visual Basic .NET who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
more...
Cisco ISCW 1 0 Network Connectivity 
To recognize
Cisco architectural framework models and network requirements, and how remote connections are established
Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
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Cisco ONT 1 0 Network Requirements and Introduction to VoIP 
To recognize the converged network requirements within the
Cisco conceptual network models, the basic principles of
VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport
Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support
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Project Management - Project Management Framework 
...Framework you will learn the importance of projects within an organization why all projects should be tied to an organization?s strategic plan and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally you will learn the role of project management process
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Review of Network Fundamentals 
This module presents the elements that make up a network starting with the devices that use the network to communicate. This module also reviews the
Open Systems Interconnection (
OSI) reference model which provides an important conceptual framework for discussing and comparing network devices and functions.
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MCSD Solutions Architecture I 
...is course provides an overview of the
Microsoft Solutions Framework (
MSF) Microsoft's guidelines for planning building and managing information systems. This framework includes seven software design models. This course also explains the phases of the software development lifecycle and focuses on the testing process that takes place during the developing and stabilization phases. Related
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Java 2: java.util Package 
...framework contained in the java.util package. It explains the interfaces and the classes that form the core components of this package. In addition you will learn to use the utility classes such as
ArrayList Vector HashSet and
LinkedList in a program. The implementation of the interfaces in the java.util package is explained by using the respective classes and the methods in the classes.
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