Instructor Led Front-line Training - Training Resources
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From Lorman Education Services
Media Relations for Government Officials
...s. Don't miss this timely opportunity to ask questions of front-line reporters, editors and legal professionals to gain practical insights about doing business with the news media.
Benefits for You
- Gain practical insight from a hands-on workshop on dealing with the media
- Avoid the hotbed of legal issues surrounding media relations
- Ease your worries concerning ballot measures and privacy
more...
Media Relations for Government Officials
...s. Don't miss this timely opportunity to ask questions of front-line reporters, editors and legal professionals to gain practical insights about doing business with the news media.
Benefits for You
- Gain practical insight from a hands-on workshop on dealing with the media
- Avoid the hotbed of legal issues surrounding media relations
- Ease your worries concerning ballot measures and privacy
more...
From Pitman Training Centre London
Telephone Skills Training
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
From Impact Factory
Customer Service Course
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
Customer Service Skills Training
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone.
The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and
more...
From H2 Training & Consultancy Ltd
Management and Supervision Skills
...front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff.
It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.
It is particularly recommended for anyone new to the role of
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...front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff.
It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.
It is particularly recommended for anyone new to the role of
more...
Managing Poor Performance
... and the organisation as a whole.
This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone
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... and the organisation as a whole.
This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone
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Emotional Intelligence at Work
... work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social
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... work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social
more...
From Leadership Management Institute
Effective Supervisory Management
Effective Supervisory Management
Enhance the effectiveness of your managers, supervisors, and team leaders
* Learn the art of delegation and giving orders
* Get more done through time management
* Exercise authority effectively
* Handle and prevent problems with people
* Train and motivate people to a higher level of productivity
* Develop the potential of
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Effective Supervisory Management
Enhance the effectiveness of your managers, supervisors, and team leaders
* Learn the art of delegation and giving orders
* Get more done through time management
* Exercise authority effectively
* Handle and prevent problems with people
* Train and motivate people to a higher level of productivity
* Develop the potential of
more...
From Sapphire Training & Consulting, LLC
Prioritizing Your Workload
After you move from a front line employee into managment, your role changes and so do your responsibilities. In this new role, prioritization becomes even more important. You will be setting priorities instead of following them. This class will help you identify all of the things you do in a day, what are the most important tasks you do, and what are those issues that you can set aside for later
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After you move from a front line employee into managment, your role changes and so do your responsibilities. In this new role, prioritization becomes even more important. You will be setting priorities instead of following them. This class will help you identify all of the things you do in a day, what are the most important tasks you do, and what are those issues that you can set aside for later
more...
Changing Your Communication Style
Some say that you can use the same communication style throughout your entire career; from the front line employee all the way to becoming a visionary. When on your journey through your career, your communication style will need to change to address the different stages of your career. You will go through a cycle of formal and informal communications.
more...
Some say that you can use the same communication style throughout your entire career; from the front line employee all the way to becoming a visionary. When on your journey through your career, your communication style will need to change to address the different stages of your career. You will go through a cycle of formal and informal communications.
more...
From 4 Hour Training
Ethical Leadership
For all leaders - upper management, middle management, front-line supervisors, and team leaders-ethics is essential to success. This program helps leaders understand the benefits of ethical behavior and to apply ethical principles in their roles as leaders.
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For all leaders - upper management, middle management, front-line supervisors, and team leaders-ethics is essential to success. This program helps leaders understand the benefits of ethical behavior and to apply ethical principles in their roles as leaders.
more...
From Beyond The Blue Ltd
Award in Responsible Alcohol Retailing
...Alcohol Retailing (ARAR) covers the knowledge required by front-line employees working in the licensed retail sector who are authorised by the Personal Licence Holder or Designated Premises Supervisor to sell alcohol. The qualification acts as the starting point for further and more advanced qualifications as employees progress and become more valuable to the business in which they work.
The
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...Alcohol Retailing (ARAR) covers the knowledge required by front-line employees working in the licensed retail sector who are authorised by the Personal Licence Holder or Designated Premises Supervisor to sell alcohol. The qualification acts as the starting point for further and more advanced qualifications as employees progress and become more valuable to the business in which they work.
The
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
The Challenge
As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service
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Critical Elements of Customer Service
...decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff reliable? Do they deliver what they promise? Are your customer service managers managing the a critical elements of customer service?a This workshop will provide tangible customer service
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From DJH & Associates Consulting
How to Become a Successful Supervisor
Front line supervisors are the linchpin to success for any organization regardless of size. They are the individuals who are responsible for implementing plans developed by managers many levels above them. When plans are not executed as designed, the front line supervisor is the one who shoulders all of the blame. When things go well, they dona ™t share in the rewards. In many instances good
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From BodhiH Training Solutions
corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india
We offer corporate training programs in bangalore, chennai, coimbatore, ernakulam, mysore, hyderabad and other cities across south india
Our Corporate Training Programs Includes:
Interpersonal Effectiveness and Team Building
Communication and Presentation Skills
Decision Making and Problem Solving Skills
Negotiation Skills
Time Management
Leadership and Management Skills
Personal
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Leadership Training Front-line junior level managers
...d other cities across South India
Leadership Training (Front-line / junior level managers)
Course Content:
a Transition into management
a Leadership styles
a Leadership traits
a Duties and responsibilities of a manager
a Coaching Skills
a People Skills
a Basic etiquettes
a Team building and conflict management
a Time/ Stress management
a Sales team
more...
From TrainSmart, Inc.
Laws For Leaders
...front-line supervisors, upper level supervisors, HR employees, and any other individuals that have the authority to discipline or even discharge. For example, front-line supervisors should be trained in harassment and hostile environment prevention. If a supervisor has final authority to discharge, he/ she should have training in disparate treatment and disparate impact.
The Problem
- Do
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From The Training Bank
Customers Forever
... two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This framework provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their work-product, products and services.
It is available
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... two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This framework provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their work-product, products and services.
It is available
more...
From Icon Consultancy & Education Ltd
Conflict Management
Our Conflict Management courses are bespoke to the needs of the client.
Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation.
The course is typically run over two days
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Our Conflict Management courses are bespoke to the needs of the client.
Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation.
The course is typically run over two days
more...
From PsyAsia International
Managing conflict at work Training Course
... between management and lower level staff and between the front-line and the external environment - the client/ customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.
The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels
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... between management and lower level staff and between the front-line and the external environment - the client/ customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.
The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels
more...
From Linkage, Inc.
Coaching for Business Leaders
... is specifically designed to train business directors and front-line managers on how to coach their direct reports and teams to high levels of performance to achieve critical business objectives.
In this practical hands-on program, every participant will be guided through a proven process to develop a customized coaching plan for each individual on their team. Learn how to a kick it up a
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From Learningminds!
Image Plus Customer Care Excellence
Overview
In todaya s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past.
Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you, as a
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From Okanagan First Aid Training Center
First Aid Training Kamloops Certificate CPR 2508786690 Red Cross
Standard First Aid Course CPR C AED
Child Care First Aid Course CPR C AED Oct
CPR & AED Certification or Recertification
Training Locations; Kelowna, Vernon, Kamloops, Penticton BC
Call to register today 250. 878. 6690
http://www. okanaganfirstaid. com
info@okanaganfirstaid. com
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First Aid Training Kamloops Certificate CPR 2508786690 Red Cross Recertification
Standard First Aid Course CPR C AED
Child Care First Aid Course CPR C AED Oct
CPR & AED Certification or Recertification
Training Locations; Kelowna, Vernon, Kamloops, Penticton BC
Call to register today 250. 878. 6690
http://www. okanaganfirstaid. com
info@okanaganfirstaid. com
more...
From MSConsultants
MiFID Workshop
This complex legislation will radically affect both fund management firms and Third Party Administration firms.
Research published in the FT shows that 50% of firms are unprepared. Don't be one of them.
The MiFID Directive (Markets In Financial Instruments Directive) replaces the Investment Services Directive from November 2007. It will affect every bit of your firms business, involving sweeping
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This complex legislation will radically affect both fund management firms and Third Party Administration firms.
Research published in the FT shows that 50% of firms are unprepared. Don't be one of them.
The MiFID Directive (Markets In Financial Instruments Directive) replaces the Investment Services Directive from November 2007. It will affect every bit of your firms business, involving sweeping
more...
From JEM Business Solutions
Understanding The Role of The Supervisor
Supervisors play a key role in any organization. They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behavior.
Supervisors will gain an understanding of their role in the organization, acquire knowledge of the legal issues and liabilities facing supervisors, and have a desire to develop more effective
more...
Supervisors play a key role in any organization. They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behavior.
Supervisors will gain an understanding of their role in the organization, acquire knowledge of the legal issues and liabilities facing supervisors, and have a desire to develop more effective
more...
From Synergis Training Solutions, LLC
Using Customer Experience Paths to Maximize Sales
The process of identifying and analyzing Customer Experience Paths (CEPs) is a method of analyzing a business from a customera s point of view. It takes into account everything the customer sees, hears and touches during their relationship with the company by identifying Moments of Truth. Rather than concentrating on the face-to-face interactions with customers only, as so many programs do, a
more...
The process of identifying and analyzing Customer Experience Paths (CEPs) is a method of analyzing a business from a customera s point of view. It takes into account everything the customer sees, hears and touches during their relationship with the company by identifying Moments of Truth. Rather than concentrating on the face-to-face interactions with customers only, as so many programs do, a
more...
From TRANSITUS Management Consulting
ORCHANGO Change Master Program (English, French)
ORCHANGO is built on the recognition that action-learning i.e. learning while doing is the only way to acquire expertise in change management. Hence, with ORCHANGO, leaders learn how to master organizational change as they go.
To be most effective, the program should take place over several months, as opposed to one or two weeks straight (although this option is also available).
The program
more...
ORCHANGO is built on the recognition that action-learning i.e. learning while doing is the only way to acquire expertise in change management. Hence, with ORCHANGO, leaders learn how to master organizational change as they go.
To be most effective, the program should take place over several months, as opposed to one or two weeks straight (although this option is also available).
The program
more...
From The Development Practice
Effective Communication
Your front line staff come into daily contact with a wide range of people. These include customers, colleagues, managers and representatives of other organisations. Developing effective relationships appropriate to the needs of each of these groups is dependent upon the ability to establish and maintain two-way communication. We can help your people get their message across more clearly,
more...
Your front line staff come into daily contact with a wide range of people. These include customers, colleagues, managers and representatives of other organisations. Developing effective relationships appropriate to the needs of each of these groups is dependent upon the ability to establish and maintain two-way communication. We can help your people get their message across more clearly,
more...
From The Lausanne Training and Development Group
Exemplary Customer Service
This course gives you the interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios.
You ll take away skills and knowledge that helps you to
more...
This course gives you the interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios.
You ll take away skills and knowledge that helps you to
more...
From Boston University Corporate Education Center
Improving Supervisory Management Skills
This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and
more...
This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and
more...
From GB Training & Consulting
Delivering Customer Service on the Front Line
Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
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Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
more...
From TrainingConnections.ORG
Nurturing A Customer Service Environment
Many companies make the mistake of having "customer service" for a buzz word and yet have no real plan in place to create an environment that fosters excellent service.
This class addresses the problems behind the scenes that affect front line customer service and how to get everyone involved in the process.
more...
Many companies make the mistake of having "customer service" for a buzz word and yet have no real plan in place to create an environment that fosters excellent service.
This class addresses the problems behind the scenes that affect front line customer service and how to get everyone involved in the process.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
