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Front-line Training Seminars and Classes

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Comprehensive Real Estate Management

...nt - Client Care For Real Estate Managers - Who is a a front-line staffa ™? - Who has customer/ client-relation and customer/ client-relation responsibility? - Value of front-line staff to organisational effectiveness; - Features of a Client-Driven Organisation - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility of the service provider/ more...

Managerial Facilitation of Value-Added Customer Service Excellence Course

...y Of The Service Provider And Manufacturer - Value Of Front-Line Staff To Organisational Effectiveness - Features Of A Client-Driven Organisation - How Can We Assure Clients That They Are Getting A Good Deal? - Working Towards Clientsa ™ Continued Accessing Of Service 2. CREATING VALUE THROUGH SERVICE EXCELLENCE - The Sales Of Goods Act - Legal Interpretation Of a more...

Client or Customer Care

... be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4. Communicate effectively with clients, colleagues, juniors and managers; 5. more...

Human ResourceManagement a Practitioners Approach

...r Client Care - Demonstrate an understanding of value of front-line staff to organisational effectiveness. - Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs. - Exhibit a a functionala ™ level of interpersonal relationship. - Communicate effectively with (Clients, Colleagues, Juniors, Managers) - Demonstrate an more...

From Bold New Directions

Think On Your Feet ®

Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line more...

From Lorman Education Services

Media Relations for Government Officials

...s. Don't miss this timely opportunity to ask questions of front-line reporters, editors and legal professionals to gain practical insights about doing business with the news media. Benefits for You - Gain practical insight from a hands-on workshop on dealing with the media - Avoid the hotbed of legal issues surrounding media relations - Ease your worries concerning ballot measures and privacy more...

From Pitman Training Centre London

Telephone Skills Training

This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the more...

From The Safety Institute of America

Accident Prevention and Investigation

Learning from significant incidents in history, students learn to identify and eliminate safety hazards in the workplace before and accident occurs through the tried and proven techniques such as 5S, 5-Why, Fishbone, etc. A philosophical and theoretical look at the impact of an accident provides the student mental insight to become a finely tuned weapon in your safety arsenal. Students are more...

From H2 Training & Consultancy Ltd

Management and Supervision Skills

...front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly recommended for anyone new to the role of more...

Managing Poor Performance

... and the organisation as a whole. This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone more...

Emotional Intelligence at Work

... work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social more...

From Sapphire Training & Consulting, LLC

Prioritizing Your Workload

After you move from a front line employee into managment, your role changes and so do your responsibilities. In this new role, prioritization becomes even more important. You will be setting priorities instead of following them. This class will help you identify all of the things you do in a day, what are the most important tasks you do, and what are those issues that you can set aside for later more...

Changing Your Communication Style

Some say that you can use the same communication style throughout your entire career; from the front line employee all the way to becoming a visionary. When on your journey through your career, your communication style will need to change to address the different stages of your career. You will go through a cycle of formal and informal communications. more...

From Asktenali.com

Soft skills Training for Front Line Assistants Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training more...

From 4 Hour Training

Ethical Leadership

For all leaders - upper management, middle management, front-line supervisors, and team leaders-ethics is essential to success. This program helps leaders understand the benefits of ethical behavior and to apply ethical principles in their roles as leaders. more...

From Beyond The Blue Ltd

BIIAB Award in Responsible Alcohol Retailing

...Alcohol Retailing (ARAR) covers the knowledge required by front-line employees working in the licensed retail sector who are authorised by the Personal Licence Holder or Designated Premises Supervisor to sell alcohol. The qualification acts as the starting point for further and more advanced qualifications as employees progress and become more valuable to the business in which they work. The more...

From Success Corporation

FLM Course 6 Manage Your People Towards Organizational Performance

Getting the best from your staff is a matter of achieving goals and objectives through managing their performance. In this module, the managers will learn how to effectively set specific goals that are tied to the organizationa ™s productivity, how they can agree performance objectives with their staff, set-up mechanism for monitoring and reviewing progress, and actively support improvements more...

From Last Minute Training

Critical Elements of Customer Service ...decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff reliable? Do they deliver what they promise? Are your customer service managers managing the a critical elements of customer service?a This workshop will provide tangible customer service more...

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service more...

From DJH & Associates Consulting

How to Become a Successful Supervisor

Front line supervisors are the linchpin to success for any organization regardless of size. They are the individuals who are responsible for implementing plans developed by managers many levels above them. When plans are not executed as designed, the front line supervisor is the one who shoulders all of the blame. When things go well, they dona ™t share in the rewards. In many instances good more...

From Linkage, Inc.

Coaching for Business Leaders

... is specifically designed to train business directors and front-line managers on how to coach their direct reports and teams to high levels of performance to achieve critical business objectives. In this practical hands-on program, every participant will be guided through a proven process to develop a customized coaching plan for each individual on their team. Learn how to kick it up a notch more...

From Treeline Training, Inc.

Managing Managers Why a program about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for more...

From Shindo Training

EDI LEVEL 2 IN DOOR SUPERVISION SIA APPROVED

COURSE DURATION: 5 days / 30 hrs contact time FEE (PER PERSON): 200. 00 GROUP FEE: 1600. 00 OVERVIEW Shindo Training in conjunction with CRW Training, are proud to offer EdExcel / SIA approved courses. In order to obtain an SIA licence you will need to show that you are trained to the right level. This applies to front-line staff only. To get one of the qualifications linked to more...

From World Institute for Security Enhancement

Executive Protection Tactical Medical

The primary objective of the Executive Protection Tactical Medic program is to provide attendees with an understanding of how to provide out of hospital care in a Hostile environment. The Executive Protection Tactical Medic program was specifically designed for the Tactical Medical Operator. Not all entities operating in the tactical or complex environments are able to engage the use of more...

From CP Training Consortium

Transport Management for Operational Supervisors ...front-line transport staff satisfy customer demand. A 5-day course. The transport component of the supply operations budget is often the largest single item and, as it responds to indirect demand, one of the most neglected in managerial terms Boost the professionalism of your frontline operational transport staff by giving them: Underpinning knowledge of the technical and regulatory more...

Practical Materials Storage Management At the heart of the Procurement and Logistics business is the need for materials to be available and in good condition when required for use by the customer. Equip your front line warehouse and storage supervisors with the knowledge and skills that will enable them to: Manage, organise and operate the storage regime and environment most appropriate to the materials in their care Ensure that more...

The Front-line Managers and Supervisors Development Programme How Front-line Managers can be encouraged to make use of the empowerment they are given and truly make a difference with your customers. Turning knowledge into meaningful Action. more...

Practical Materials Handling Operations Lift Management and hands-on practical forklift truck operations training for front line supervisors. Materials Handling Operations are generally responsible for more fatalities, injuries and incidents that any other industrial activity, except perhaps for road traffic accidents. Bad handling can cost millions through damage and waste. more...

From BodhiH Training Solutions

Leadership Training Front-line junior level managers ...arh and other cities across India Leadership Training (Front-line / junior level managers) Course Content: a Transition into management a Leadership styles a Leadership traits a Duties and responsibilities of a manager a Coaching Skills a People Skills a Basic etiquettes a Team building and conflict management a Time/ Stress management a Sales team more...

corporate training in bangalore chennai coimbatore ernakulam mysore hyderabad and other cities across south india Corporate Training Programs in Bangalore, Chennai, Coimbatore, Ernakulam, Mysore, Hyderabad, Mumbai, Pune, Delhi, NCR Region, Chandigarh and other cities across India Our Corporate Training Programs Includes: Interpersonal Effectiveness and Team Building Communication and Presentation Skills Decision Making and Problem Solving Skills Negotiation Skills Time Management Leadership and more...

From Anchor Planning Group

Customer Service

Customer Service is key to an organizationa ™s success at every touch point. To cultivate a spirit of exceptional customer care within your organization, Anchor offers the CARE Customer Service Workshop. This workshop is designed to introduce your entire organization to a customer service model that is applicable at all levels while complementing and building on your own customer service more...

From TrainSmart, Inc.

Laws For Leaders ...front-line supervisors, upper level supervisors, HR employees, and any other individuals that have the authority to discipline or even discharge. For example, front-line supervisors should be trained in harassment and hostile environment prevention. If a supervisor has final authority to discharge, he/ she should have training in disparate treatment and disparate impact. The Problem - Do more...

From Excalibur consulting

Certificate course in Selling Skills Winning Sales Personality ...ement consulting . This course is most suitable for front-line sales person who need to improve their selling skills , sales productivity and overall Winning sales processes. Fresh graduates interested in Sales Career, may also join this certificate course . Objective of the program: To provide participants with a frame work for the Sales Process at a comprehensive level and to more...

From Ice-Training

Conflict Management

Our Conflict Management courses are bespoke to the needs of the client. Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation. The course is typically run over two days more...

From Leader Learning Group

Charting the Course Understanding Labor Law Labor Relations Pro-Employee Strategies ...nges on a corporate level * Receive tools to train front-line supervisors on preventing and identifying union organizing or card check situations and techniques on how to effectively engage employees on union-related issues * Be able to make sense of current events in labor relations; changing NLRB case law and what it means for your organization * Learn new strategies to more...

From Okanagan First Aid Training Center

First Aid Training Kamloops Certificate CPR 2508786690 Red Cross Standard First Aid Course CPR C AED Child Care First Aid Course CPR C AED Oct CPR & AED Certification or Recertification Training Locations; Kelowna, Vernon, Kamloops, Penticton BC Call to register today 250. 878. 6690 http://www. okanaganfirstaid. com info@okanaganfirstaid. com more...

First Aid Training Kamloops Certificate CPR 2508786690 Red Cross Recertification Standard First Aid Course CPR C AED Child Care First Aid Course CPR C AED Oct CPR & AED Certification or Recertification Training Locations; Kelowna, Vernon, Kamloops, Penticton BC Call to register today 250. 878. 6690 http://www. okanaganfirstaid. com info@okanaganfirstaid. com more...

From PsyAsia International

Managing conflict at work Training Course

... between management and lower level staff and between the front-line and the external environment - the client/ customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict. The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels more...

From Learningminds!

Image Plus Customer Care Excellence Overview In todaya ™s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past. Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you, more...

From Trainyoucan CC

Receptionist and front line Receptionist and front line Provider :Trainyoucan Cc Website :www. trainyoucan. co. za Email :info@trainyoucan. co. za Programme Details Name :Receptionist and front line Training Venue :206 Starmford Hill Rd, Morningside Accredited :Programme not Seta Accredited Cost :R1200. 00 1. Qualities of a valuable receptionist 2. First impressions and their importance 3. Greeting visitors more...

From Private Equity International (PEI Media)

Advanced Private Equity July London A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities. Advanced Private Equity programme is more...

Advanced Private Equity, 24-26 August, Mumbai A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities. Advanced Private Equity programme is more...

Advanced Private Equity 30 November - 2 December Mumbai A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities. Advanced Private Equity programme is more...

Advanced Private Equity London October A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities. The Advanced Private Equity programme is more...

Negotiation and Advanced Deal Structuring London October A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities. This advanced course is aimed at more...

From Kingfisher Training Academy, Delhi

1 Yrs Training Programme in Aviation Hotel management by - Kingfisher Academy Kingfisher Training Academy (KTA) conceptualised and created by none other than the mastermind Dr. Vijay Mallya, endeavours to train aspirants for careers in the Services industry including Aviation, Hotels, Retail and others. It is our strong belief that what we require in India is more employable human resources, especially in front line positions. Kingfisher Training Academy (KTA) seeks to do more...

From Segullah and Company Limited

Team Excellence Objective To provide participants with tools and techniques to create a high performing, customer-centered team. Who Should Attend Front line staff Supervisory staff Management more...

From TRANSITUS Management Consulting

ORCHANGO Change Master Program (English, French)

ORCHANGO is built on the recognition that action-learning i.e. learning while doing is the only way to acquire expertise in change management. Hence, with ORCHANGO, leaders learn how to master organizational change as they go. To be most effective, the program should take place over several months, as opposed to one or two weeks straight (although this option is also available). The program more...

From Sandbox Advisors

Leadership Training Development in Singapore Our courses for Leadership Development & Leadership Training in Singapore, are aimed at managers, team leaders, supervisors and anyone who leads a group of people. The leadership training courses are also suitable for those who wish to prepare themselves for positions of leadership. These courses develop the competencies required to motivate and lead teams of people in either the private, more...

From beSmart Training

SIA Door Supervisor Course This four-day course SIA approved Door Supervisor course is accepted by the SIA for a front-line door supervisor licence. In four units, three of which are assessed by means of externally set and marked multiple-choice tests, and the fourth unit which is physical intervention and is assessed by the tutor and a short internally set multiple-choice test. Exam results are always available within more...

From Business Improvement Solutions

lean six sigma green belt certificate This is the course for anyone preparing to participate in Six Sigma projects. It also prepares you for leading small projects. The course takes you through each of the five stages with practical examples and discussions. The basic tools required at each stage are taught and practiced. The goal of this workshop is to train you as a Lean Six Sigma Green Belt, an individual to act as a team member more...

From JEM Business Solutions

Understanding The Role of The Supervisor

Supervisors play a key role in any organization. They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behavior. Supervisors will gain an understanding of their role in the organization, acquire knowledge of the legal issues and liabilities facing supervisors, and have a desire to develop more effective more...

From The Lausanne Training and Development Group

Exemplary Customer Service

This course gives you the interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios. You ll take away skills and knowledge that helps you to more...

From Corporate Education Group

Improving Supervisory Management Skills

This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and more...

From GB Training & Consulting

Delivering Customer Service on the Front Line

Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard. more...