Instructor Led Front-line Training in United Kingdom
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Front-line Seminar Schedule
| Program | Location | |||
|---|---|---|---|---|
December, 2012 | ||||
| 16th Dec | Client or Customer Care | London, London | [Register] | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Comprehensive Real Estate Management
...nt
- Client Care For Real Estate Managers
- Who is a a front-line staffa ™?
- Who has customer/ client-relation and customer/ client-relation responsibility?
- Value of front-line staff to organisational effectiveness;
- Features of a Client-Driven Organisation
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility of the service provider/
more...
Comprehensive Real Estate Management
...nt
- Client Care For Real Estate Managers
- Who is a a front-line staffa ™?
- Who has customer/ client-relation and customer/ client-relation responsibility?
- Value of front-line staff to organisational effectiveness;
- Features of a Client-Driven Organisation
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility of the service provider/
more...
Managerial Facilitation of Value-Added Customer Service Excellence Course
...y Of The Service Provider And Manufacturer
- Value Of Front-Line Staff To Organisational Effectiveness
- Features Of A Client-Driven Organisation
- How Can We Assure Clients That They Are Getting A Good Deal?
- Working Towards Clientsa ™ Continued Accessing Of Service
2. CREATING VALUE THROUGH SERVICE EXCELLENCE
- The Sales Of Goods Act
- Legal Interpretation Of a
more...
...y Of The Service Provider And Manufacturer
- Value Of Front-Line Staff To Organisational Effectiveness
- Features Of A Client-Driven Organisation
- How Can We Assure Clients That They Are Getting A Good Deal?
- Working Towards Clientsa ™ Continued Accessing Of Service
2. CREATING VALUE THROUGH SERVICE EXCELLENCE
- The Sales Of Goods Act
- Legal Interpretation Of a
more...
Client or Customer Care
... be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs;
3. Exhibit a a functionala ™ level of interpersonal relationship;
4. Communicate effectively with clients, colleagues, juniors and managers;
5.
more...
... be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs;
3. Exhibit a a functionala ™ level of interpersonal relationship;
4. Communicate effectively with clients, colleagues, juniors and managers;
5.
more...
Human ResourceManagement a Practitioners Approach
...r Client Care
- Demonstrate an understanding of value of front-line staff to organisational effectiveness.
- Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs.
- Exhibit a a functionala ™ level of interpersonal relationship.
- Communicate effectively with (Clients, Colleagues, Juniors, Managers)
- Demonstrate an
more...
...r Client Care
- Demonstrate an understanding of value of front-line staff to organisational effectiveness.
- Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs.
- Exhibit a a functionala ™ level of interpersonal relationship.
- Communicate effectively with (Clients, Colleagues, Juniors, Managers)
- Demonstrate an
more...
From Pitman Training Centre London
Telephone Skills Training
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
From H2 Training & Consultancy Ltd
Management and Supervision Skills
...front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff.
It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.
It is particularly recommended for anyone new to the role of
more...
...front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff.
It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.
It is particularly recommended for anyone new to the role of
more...
Managing Poor Performance
... and the organisation as a whole.
This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone
more...
... and the organisation as a whole.
This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone
more...
Emotional Intelligence at Work
... work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social
more...
... work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social
more...
From Beyond The Blue Ltd
BIIAB Award in Responsible Alcohol Retailing
...Alcohol Retailing (ARAR) covers the knowledge required by front-line employees working in the licensed retail sector who are authorised by the Personal Licence Holder or Designated Premises Supervisor to sell alcohol. The qualification acts as the starting point for further and more advanced qualifications as employees progress and become more valuable to the business in which they work.
The
more...
...Alcohol Retailing (ARAR) covers the knowledge required by front-line employees working in the licensed retail sector who are authorised by the Personal Licence Holder or Designated Premises Supervisor to sell alcohol. The qualification acts as the starting point for further and more advanced qualifications as employees progress and become more valuable to the business in which they work.
The
more...
From Shindo Training
EDI LEVEL 2 IN DOOR SUPERVISION SIA APPROVED
COURSE DURATION: 5 days / 30 hrs contact time
FEE (PER PERSON): 200. 00
GROUP FEE: 1600. 00
OVERVIEW
Shindo Training in conjunction with CRW Training, are proud to offer EdExcel / SIA approved courses.
In order to obtain an SIA licence you will need to show that you are trained to the right level. This applies to front-line staff only.
To get one of the qualifications linked to
more...
COURSE DURATION: 5 days / 30 hrs contact time
FEE (PER PERSON): 200. 00
GROUP FEE: 1600. 00
OVERVIEW
Shindo Training in conjunction with CRW Training, are proud to offer EdExcel / SIA approved courses.
In order to obtain an SIA licence you will need to show that you are trained to the right level. This applies to front-line staff only.
To get one of the qualifications linked to
more...
From CP Training Consortium
Transport Management for Operational Supervisors
...front-line transport staff satisfy customer demand. A 5-day course.
The transport component of the supply operations budget is often the largest single item and, as it responds to indirect demand, one of the most neglected in managerial terms
Boost the professionalism of your frontline operational transport staff by giving them:
Underpinning knowledge of the technical and regulatory
more...
Practical Materials Storage Management
At the heart of the Procurement and Logistics business is the need for materials to be available and in good condition when required for use by the customer.
Equip your front line warehouse and storage supervisors with the knowledge and skills that will enable them to:
Manage, organise and operate the storage regime and environment most appropriate to the materials in their care
Ensure that
more...
The Front-line Managers and Supervisors Development Programme
How Front-line Managers can be encouraged to make use of the empowerment they are given and truly make a difference with your customers. Turning knowledge into meaningful Action.
more...
Practical Materials Handling Operations
Lift Management and hands-on practical forklift truck operations training for front line supervisors.
Materials Handling Operations are generally responsible for more fatalities, injuries and incidents that any other industrial activity, except perhaps for road traffic accidents. Bad handling can cost millions through damage and waste.
more...
From Ice-Training
Conflict Management
Our Conflict Management courses are bespoke to the needs of the client.
Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation.
The course is typically run over two days
more...
Our Conflict Management courses are bespoke to the needs of the client.
Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation.
The course is typically run over two days
more...
From Private Equity International (PEI Media)
Advanced Private Equity July London
A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities.
Advanced Private Equity programme is
more...
Advanced Private Equity, 24-26 August, Mumbai
A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities.
Advanced Private Equity programme is
more...
Advanced Private Equity 30 November - 2 December Mumbai
A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities.
Advanced Private Equity programme is
more...
Advanced Private Equity London October
A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities.
The Advanced Private Equity programme is
more...
Negotiation and Advanced Deal Structuring London October
A high quality and practical learning experience, led by a first class faculty of seasoned specialists and industry practitioners. Our course is highly practical and interactive, involving: case studies, group work, exercises and presentations, designed to ensure you and your colleagues at all levels are fully equipped to fulfil their responsibilities.
This advanced course is aimed at
more...
From beSmart Training
SIA Door Supervisor Course
This four-day course SIA approved Door Supervisor course is accepted by the SIA for a front-line door supervisor licence. In four units, three of which are assessed by means of externally set and marked multiple-choice tests, and the fourth unit which is physical intervention and is assessed by the tutor and a short internally set multiple-choice test. Exam results are always available within
more...
From GB Training & Consulting
Delivering Customer Service on the Front Line
Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
more...
Who should attend?
Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones.
What will you achieve?
By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
