Instructor Led Front-line Staff Training
Front-line Staff Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Comprehensive Real Estate Management
...nt
- Client Care For Real Estate Managers
- Who is a a front-line staffa ™?
- Who has customer/ client-relation and customer/ client-relation responsibility?
- Value of front-line staff to organisational effectiveness;
- Features of a Client-Driven Organisation
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility of the service provider/
more...
Comprehensive Real Estate Management
...nt
- Client Care For Real Estate Managers
- Who is a a front-line staffa ™?
- Who has customer/ client-relation and customer/ client-relation responsibility?
- Value of front-line staff to organisational effectiveness;
- Features of a Client-Driven Organisation
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility of the service provider/
more...
Managerial Facilitation of Value-Added Customer Service Excellence Course
...y Of The Service Provider And Manufacturer
- Value Of Front-Line Staff To Organisational Effectiveness
- Features Of A Client-Driven Organisation
- How Can We Assure Clients That They Are Getting A Good Deal?
- Working Towards Clientsa ™ Continued Accessing Of Service
2. CREATING VALUE THROUGH SERVICE EXCELLENCE
- The Sales Of Goods Act
- Legal Interpretation Of a
more...
...y Of The Service Provider And Manufacturer
- Value Of Front-Line Staff To Organisational Effectiveness
- Features Of A Client-Driven Organisation
- How Can We Assure Clients That They Are Getting A Good Deal?
- Working Towards Clientsa ™ Continued Accessing Of Service
2. CREATING VALUE THROUGH SERVICE EXCELLENCE
- The Sales Of Goods Act
- Legal Interpretation Of a
more...
Client or Customer Care
... be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs;
3. Exhibit a a functionala ™ level of interpersonal relationship;
4. Communicate effectively with clients, colleagues, juniors and managers;
5.
more...
... be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs;
3. Exhibit a a functionala ™ level of interpersonal relationship;
4. Communicate effectively with clients, colleagues, juniors and managers;
5.
more...
Human ResourceManagement a Practitioners Approach
...r Client Care
- Demonstrate an understanding of value of front-line staff to organisational effectiveness.
- Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs.
- Exhibit a a functionala ™ level of interpersonal relationship.
- Communicate effectively with (Clients, Colleagues, Juniors, Managers)
- Demonstrate an
more...
...r Client Care
- Demonstrate an understanding of value of front-line staff to organisational effectiveness.
- Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs.
- Exhibit a a functionala ™ level of interpersonal relationship.
- Communicate effectively with (Clients, Colleagues, Juniors, Managers)
- Demonstrate an
more...
From Bold New Directions
Think On Your Feet ®
Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills.
Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact.
This globally acclaimed workshop actually trains leaders and front line
more...
Think On Your Feet ®
Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills.
Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact.
This globally acclaimed workshop actually trains leaders and front line
more...
From H2 Training & Consultancy Ltd
Emotional Intelligence at Work
... work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social
more...
... work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social
more...
From Shindo Training
EDI LEVEL 2 IN DOOR SUPERVISION SIA APPROVED
COURSE DURATION: 5 days / 30 hrs contact time
FEE (PER PERSON): 200. 00
GROUP FEE: 1600. 00
OVERVIEW
Shindo Training in conjunction with CRW Training, are proud to offer EdExcel / SIA approved courses.
In order to obtain an SIA licence you will need to show that you are trained to the right level. This applies to front-line staff only.
To get one of the qualifications linked to
more...
COURSE DURATION: 5 days / 30 hrs contact time
FEE (PER PERSON): 200. 00
GROUP FEE: 1600. 00
OVERVIEW
Shindo Training in conjunction with CRW Training, are proud to offer EdExcel / SIA approved courses.
In order to obtain an SIA licence you will need to show that you are trained to the right level. This applies to front-line staff only.
To get one of the qualifications linked to
more...
From Segullah and Company Limited
Team Excellence
Objective
To provide participants with tools and techniques to create a high performing, customer-centered team.
Who Should Attend
Front line staff
Supervisory staff
Management
more...
