Instructor Led Front Training Classes

Effective Supervisory Management Effective Supervisory Management Enhance the effectiveness of your managers, supervisors, and team leaders * Learn the art of delegation and giving orders * Get more done through time management * Exercise authority effectively * Handle and prevent problems with people * Train and motivate people to a higher level of productivity * Develop the potential of  more...

Flex 2: Developing Rich Client Applications Developing Rich Internet Client Applications provides experienced application developers with hands-on, practical experience using Flex. This three day course introduces developers to all the primary features of Flex they'll need to know in order to build a fully functional, well architected front end for a Rich Internet Application (RIA).  more...

Intermediate Microsoft Access ...front-end" design issues such as the creation of complex forms and queries. The class is taught as a hands-on "laboratory" lead by an experienced instructor. During class, students use a workstation to work with actual files and real-world examples. In addition to the classroom instruction and hands-on exercises, each participant recieves a booklet and class CD, detailing the topics and methods  more...

Conflict Management ...poke to the needs of the client. Whether the role is a front line security position, confrontational situations at airport check in desk for example or simply operating in an environment where there is likely be anti social behaviour - this course will be tailored to suit the specific needs of your organisation. The course is typically run over two days and comprises both classroom  more...

Workshop on Effective Communication ...op is designed for Entry Level Professionals, Executives, Front office Professionals, Managers, Supervisors or for anyone who desires to enhance their communication skills. The Topics covered are Understanding Self, Role and Environment/Verbal and Non Verbal Communication (Body Language), Assertive Communication, /Listening Skills, /Effective Writing and Presentation, /Public Speaking,  more...

Clear Business Writing CLEAR BUSINESS WRITING This workshop is appropriate for any employee who writes e-mails, memos, letters or proposals. It is a very interactive and entertaining workshop that will help people get started more quickly by planning their writing and organizing ideas in a clear, flowing way.Participants will learn to put the main point of their writing up front and support this point concisely by  more...

1 to 1 Professional Coaching - Sales, Presentations, Supervisory Skills ...will help you or if (3) you get intimidated practicing in front of large groups...try 1 to 1 Professional Coaching. Our professional trainers/businesspeople can coach you on your process, your products, your employee issues and enable you to walk out of a training session with an entire plan that will help you improve your performance. AND you get all this in a private conference room. Prices  more...

Using Customer Experience Paths to Maximize Sales The process of identifying and analyzing Customer Experience Paths (CEPs) is a method of analyzing a business from a customera s point of view. It takes into account everything the customer sees, hears and touches during their relationship with the company by identifying Moments of Truth. Rather than concentrating on the face-to-face interactions with customers only, as so many programs do, a  more...

10 principles of INTRAPRENEURSHIP - leadership and beyond Contents * Find your voice All people are entrepreneurs, but many don't have the opportunity to find that out. Most important trait of intrapreneurs is the courage to follow their heart and intuition. * Understand communicate & clarify purpose Obstacles are things a person sees when s/he takes her/ his eyes off her/ his goal. Communication of the purpose, action & outcome is the key to get the  more...

Improve your posture, reduce tensions, foster your presence After attending this course you know how to sit better in the office, in front of your computer. Once you know how bad habits & stress influence your posture, you can actively influence the way you sit, be it at home or in the office.  more...

A Certificate III in Hospitality (Operations) A Certificate III in Hospitality (Operations) is designed to reflect the role of hospitality employees who perform a range of skilled operations with the need to apply discretion and judgement. It allows for the multi-skilling requirements of many hospitality businesses. The qualifications offers a broad selections of units to cover training in operations such as: Front Desk Attendant in a  more...

Diploma of Business (Frontline Management) The roles of frontline managers vary according to the organisation and the scope of their position. Workers with this qualification could be team leaders, supervisors, front desk managers, line managers in a wide range of organisations across the full diversity of Australian business, for example manufacturing, hospitality and retail.  more...

Certificate IV in Business (Frontline Management) The roles of frontline managers vary according to the organisation and the scope of their position. Workers with this qualification could be team leaders, supervisors, front desk managers, line managers in a wide range of organisations across the full diversity of Australian business, for example manufacturing, hospitality and retail.  more...

Managing conflict at work Training Course ... between management and lower level staff and between the front-line and the external environment - the client/customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict. The course has been designed to be applicable to any level of employee within an organization and, in fact, the more that different levels are  more...

ORCHANGO Change Master Program (English, French) ORCHANGO is built on the recognition that action-learning i.e. learning while doing is the only way to acquire expertise in change management. Hence, with ORCHANGO, leaders learn how to master organizational change as they go. To be most effective, the program should take place over several months, as opposed to one or two weeks straight (although this option is also available). The program  more...

Kevlin Henney's UML Workshop: Hands-on Object Modelling with UML and Use Cases ...ndency to fall into sequential development with a big, up-front design phase and verbose use case descriptions, are highlighted and cautioned against. The course outlines a more agile approach to modelling and the use of use cases. Learn How To: Identify and present a useful working subset of UML notation Outline a lightweight development lifecycle based on RUP Describe an agile  more...

Flex 2: Developing Rich Client Applications - Adobe Authorised Training Course Summary Flex 2: Developing Rich Internet Client Applications Level 1 provides experienced application developers with hands-on, practical experience using Flex. This three day course introduces developers to all the primary features of Flex they ll need to know in order to build a fully functional, well architected front end for a Rich Internet Application (RIA).  more...

Presentation Skills ...hops help you overcome nerves and present with clarity in front of any size group. We re-align your thinking to focus purely on the message. By taking away the clutter, you'll find you can be much more relaxed. Once certain of your message, you can grow into your natural style. This is you at your best. It's similar to you with friends having a good time, but it's you focussed on getting  more...

Macromedia Flash - Level II This hands-on three-day course shows you how to use Flash s most powerful features to create advanced Web applications and e-commerce front ends. Learn to leverage the power of Action Script, Flash Components, digital video, user forms and more. Deliver a richer user experience with embedded MPG, AVI and MOV files, and by adding dynamically downloadable JPGs and audio.  more...

Presentation Speaking ...eel good in a presentation or a lecture. When you are in front of an audience, what should you do? How should your topic seem interesting? How do you answer questions even when there is no clear answer? How do you manage heated discusions and be productive? There is are ways to let yourself have the last word and be in control of the situation. We cover all this and more.... How to  more...

eBay Business e-Commerce Solution: Marketworks Stage 1 ...erformance information and reporting functionality Shop front as an up sell, cross-sell opportunity and customer data harvester Familiarization with Marketworks layout and functionality Create Inventory tutorial Photo hosting tutorial Understanding how customers buy an item from your storefront How to bulk list, tutorial Monitoring your sales and live listing Understanding the  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships ...Tools allow the team to physically place the issue out in front of the group, while minimizing distracting personality issues. Tools help teams build and support great decisions. "Conflict is definitely a growth industry ." Roger Fisher Harvard Negotiation Project and Getting to Yes Seminar Outline 1. Introduction: Seminar overview. goals, introductions, assumptions, ground  more...

Business English Business English communication skills are among the most essential abilities for an employee in an international working environment and the ClarkMorgan Business English modules will assist in the development of Chinese nationals working in multinational companies. All levels of staff in companies with an international focus, or who wish to extend into foreign markets; staff who report to a  more...

First Presentation Skills - Central London ...at they have managed to control their nerves, stand up in front of an audience and successfully deliver a presentation. As one scientist from the Health Protection Agency rejoiced, "The impossible has been achieved. During the workshop we'll give you a course manual full of practical advice and further information to help you consolidate what you've just learned. Each course comes with a  more...

First Presentation Skills - Birmingham ...at they have managed to control their nerves, stand up in front of an audience and successfully deliver a presentation. As one scientist from the Health Protection Agency rejoiced, "The impossible has been achieved. During the workshop we'll give you a course manual full of practical advice and further information to help you consolidate what you've just learned. Each course comes with a  more...

First Presentation Skills - Leeds ...at they have managed to control their nerves, stand up in front of an audience and successfully deliver a presentation. As one scientist from the Health Protection Agency rejoiced, "The impossible has been achieved. During the workshop we'll give you a course manual full of practical advice and further information to help you consolidate what you've just learned. Each course comes with  more...

First Presentation Skills - Manchester ...at they have managed to control their nerves, stand up in front of an audience and successfully deliver a presentation. As one scientist from the Health Protection Agency rejoiced, "The impossible has been achieved. During the workshop we'll give you a course manual full of practical advice and further information to help you consolidate what you've just learned. Each course comes with a  more...

First Presentation Skills - Glasgow ...at they have managed to control their nerves, stand up in front of an audience and successfully deliver a presentation. As one scientist from the Health Protection Agency rejoiced, "The impossible has been achieved. During the workshop we'll give you a course manual full of practical advice and further information to help you consolidate what you've just learned. Each course comes with a  more...

First Presentation Skills - Edinburgh ...at they have managed to control their nerves, stand up in front of an audience and successfully deliver a presentation. As one scientist from the Health Protection Agency rejoiced, "The impossible has been achieved. During the workshop we'll give you a course manual full of practical advice and further information to help you consolidate what you've just learned. Each course comes with a  more...

Effective Communication Skills - Central London ...fluence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Communication Skills - Manchester ...fluence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day. During the workshop you'll receive a course manual that's full of practical tips and further  more...

Effective Communication Skills - Glasgow ...fluence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day. During the workshop you'll receive a course manual that's full of practical tips and further  more...

MiFID Workshop This complex legislation will radically affect both fund management firms and Third Party Administration firms. Research published in the FT shows that 50% of firms are unprepared. Don't be one of them. The MiFID Directive (Markets In Financial Instruments Directive) replaces the Investment Services Directive from November 2007. It will affect every bit of your firms business, involving sweeping  more...

Designing the Data Tier for Microsoft SQL Server 2005 ...  Improving Availability and Scalability by Scaling Out Front-End Systems   After completing this session, students will be able to: Identify when to scale database applications and what layer to scale.   Select an appropriate technology to avoid concurrency problems and to improve application performance.   Evaluate whether scaling out or scaling up is appropriate for the  more...

Investment Management Explained The course is designed to destroy the mystique surrounding the investment industry. Each subject is tackled with an assumption of no existing knowledge. All terms and jargon are fully explained. The course is designed to instil confidence in the delegates and enhance their detailed understanding of the investment products and process. It will enable them to better understand their role within a  more...

Customer Service Training for Hospitality Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Retail Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Customer Service Training for Healthcare Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Receptionist and Front Desk Training Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.  more...

Effective Communication ...front line staff come into daily contact with a wide range of people. These include customers, colleagues, managers and representatives of other organisations. Developing effective relationships appropriate to the needs of each of these groups is dependent upon the ability to establish and maintain two-way communication. We can help your people get their message across more clearly,  more...

PowerPoint 2003 Level 1 ...ft Office PowerPoint 2003 presentations for delivery in front of an audience. Who Should Attend: This course is designed for students who are interested in learning the fundamentals needed to create and modify basic Microsoft PowerPoint 2003 presentations. This course is also intended for students who wish to pursue their Microsoft Office Specialist certification in PowerPoint 2003.  more...

Object and Data Modeling Workshop ...ow to apply UML techniques to the requirements-gathering front-end of a project. Scenario-based training: Rather than present this discipline academically, by subject area, we walk you through the modeling of a practical case study.  You learn not only what to do, but when to use each technique during the course of a project.  We find this approach greatly enhances your ability to apply  more...

Iterative Development and the Business Analyst ...nalysis, design and coding - rather than doing all the up-front work before coding begins. To work effectively in this environment, Business Analysts and Project Managers need to be familiar with the fundamentals of this approach and their roles in producing key deliverables, managing risk and estimating resources for an iterative project. This course covers everything the Business Analyst  more...

PowerPoint (classroom training) in San Francisco at AcademyX PowerPoint Introduction is taught by AcademyX, (www.academyx.com, 415-392-8024), the San Francisco's only Internet-focused, instructor-led training company in the Bay Area. In the past, you have used paper-based overhead systems to give presentations. Now, you want to upgrade those presentations to an electronic format. You can use Microsoft Office PowerPoint 2003 to give electronic  more...

Exemplary Customer Service ...customers (Customer Service personnel, Sales Executives, Front line Executive etc) Content: The do s and don ts of Customer Interface The Key Characteristics of Effective Customer Service People How to Identify Internal Customer Needs How to use Effective Persuasion and Language Patterns with Customers How to Deliver Bad News How to Close the Loop for Ongoing Customer Satisfaction  more...

Implementing and Managing Microsoft Exchange Server 2003 ...on to Internet Client Access Protocols   Implementing a Front-End and Back-End Server Topology   Implementing and Managing Outlook Web Access   Discussion: Implementing and Managing Client Access with Internet Protocols   Practices Choosing Internet Clients and Exchange Technologies   Configuring a Secure Front-End Server   Configuring SSL Between the Client and the Front-End  more...

Improving Supervisory Management Skills This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and  more...

Delivering Customer Service on the Front Line Who should attend? Anyone who interacts with customers on a regular basis either face to face or on the telephone and wants to learn new skills or refresh existing ones. What will you achieve? By the end of the workshop you will have explored the subject of customer service, identifying and practising the skills and behaviours that are needed to deliver to a consistently high standard.  more...

Nurturing A Customer Service Environment Many companies make the mistake of having "customer service" for a buzz word and yet have no real plan in place to create an environment that fosters excellent service. This class addresses the problems behind the scenes that affect front line customer service and how to get everyone involved in the process.  more...

Engaging your audience with effective presentation skills ...front of a group as their number one fear, higher than being audited by the IRS or buying a car! With a few simple tools and techniques, you can become more confident and prepared the next time you are asked to give a presentation. This seminar offers the skills you need to prepare, deliver, and accurately diagnose effective presentations that will engage your listening audience. The techniques  more...

Front Desk Security This is a course for all front desk professionals needing crucial skills and know-how to protect the organization from potential security threats. Develop emergency response procedures that can save lives.  more...

Up Front And Out In Front If making a good impression is important to you, you need "Up Front And Out In Front". Fun sessions, combined with individual evaluations, help you make the best possible business, technical or other public presentations.  more...

Online Customer Service Training ...est in training their people are the ones who stay in the front of the pack. We have just made it easier for you to get to the front of this ever-evolving race. Employees can login to the main page of our website and learn at their own pace. There are 5 modules; 1 hour per module. The training is a combination of video, PowerPoint, dynamic text, and interactive quizzes. It is a fun course,  more...

Banking products and services ...front level people of Private Sector banks in India. This programme would help personnel of non banking arena to understand banking well. We guarantee a quantum jump in Knowledge level of banking after this training module. The course Fee : Rs 4000/- plus service tax . Minimum batch size of 20 is required. Can be conducted anywhere in India. We provide : 1) Teching style you have never  more...

Banking products and services ...front level people of Private Sector banks in India. This programme would help personnel of non banking arena to understand banking well. We guarantee a quantum jump in Knowledge level of banking after this training module. The course Fee : Rs 4000/- plus service tax . Minimum batch size of 20 is required. Can be conducted anywhere in India. We provide : 1) Teching style you have never  more...